Shows
Infosys BPM PodcastsTransforming healthcare appeals & grievances with automation and agentic AIDiscover how healthcare payers can overcome A&G challenges with automation and Agentic AI. Prashant and Vijeet share insights on streamlining workflows, strengthening compliance and driving member satisfaction—transforming appeals management into a catalyst for efficiency and cost optimization.
2026-02-1110 min
Infosys BPM Podcastsbeyond the prototype: scaling AI for real impactThis podcast explores the journey of artificial intelligence from promising pilots to enterprise-wide transformation. Today we’re diving into a topic that’s both timely and deeply relevant: Scaling AI beyond POCs—proofs of concept.Whether you're a business leader, a technologist, or someone simply curious about how AI moves from the lab to the boardroom and floor, this episode is for you.
2025-11-2808 min
Infosys BPM PodcastsSimon Kuper on The Football World Cup and the momentum of sport With Hari Ram, InfosysVery few writers have chronicled football’s evolution as insightfully as Simon Kuper, the award-winning Financial Times journalist and author of The World Cup Fever. Here, Kuper explores how the world’s most-watched sport mirrors our politics, economics, and society, with Hari Ram, leader at Infosys BPM.
2025-11-2029 min
Infosys BPM PodcastsSean Fitzpatrick on leadership, legacy, and the power of sport With Hari Ram, InfosysIn this episode, Hari Ram, Leader at Infosys BPM, engages in a spark session with Sean Fitzpatrick, former All Blacks captain and Chairman of the Laureus World Sports Academy, about how sport unites people, builds character, and drives social transformation.
2025-11-1322 min
Infosys BPM PodcastsBridging the divide in U.S. healthcare with human-AI collaborationBridging the U.S. healthcare divide through human-AI collaboration, enabling improved access, efficiency, affordability, and equitable, personalized care while empowering providers to deliver better outcomes for patients across diverse communities.
2025-08-2109 min
Infosys BPM PodcastsGen AI in digital marketing: How agile marketing frameworks truly optimize your marketing investment in an uncertain economyShyam Rao, AVP for Digital Interactive Services at Infosys BPM, discusses how cost-effective tactics, along with an agile marketing operations approach, can save millions in dollars for today's digital marketers, who are burdened with the daunting task of reducing marketing spends while delivering maximum value.
2025-07-0107 min
Infosys BPM PodcastsIn Conversation: Lorenzo Brown on AI's Role in Financial Leadership With Hari Ram, Finance Transformation Leader – Infosys BPMThis podcast discusses how AI and technology are transforming financial leadership, emphasizing that while processes that once took hours now take minutes, human judgment remains essential.
2025-06-2433 min
Infosys BPM PodcastsIn conversation: Ahmed Mazhari on AI, Empires & the Next Big Leap With Hari Ram, Finance Transformation Leader – Infosys BPMThis podcast offers historical context by positioning AI as "one of the most consequential technologies of our generation," comparing it to transformative innovations like the steam engine and electricity.
2025-06-1721 min
Infosys BPM PodcastsGen AI in customer experience: Addressing the job displacement fearsGen AI is enhancing customer experience through smarter automation, but it raises concerns about job displacement. Balancing tech adoption with workforce reskilling is key.
2025-06-1608 min
Infosys BPM PodcastsIn Conversation: Ambassador H.E Dinesh Patnaik on AI and Modern Diplomacy With Hari Ram, Finance Transformation Leader – Infosys BPMThis episode explores AI's role in modern diplomacy, including how it's reshaping international relations and creating new ethical challenges in distinguishing authentic public opinion from AI-generated sentiment.
2025-06-1021 min
Infosys BPM PodcastsIn conversation: Pallavi Aiyar Wonders—Can AI Write the Next Bestseller? With Hari Ram, Finance Transformation Leader – Infosys BPMThis podcast examines AI's impact on literature, storytelling, and changing reading habits, questioning whether AI can truly replicate human creativity while offering practical guidelines for writers
2025-06-0631 min
Infosys BPM PodcastsRedefining Lending through Agentic IntelligenceOver the last decade, automation has taken many forms—from simple Macros to Robotic Process Automation, Document Intelligence, Generative AI and now Agentic AI. In this Podcast, we will discuss how Agentic AI has the potential to strengthen lending processes through minimal exceptions and agent requirements. We will also discuss some of the fundamentals financial institutions need to follow to ensure compliance with regulations, be fair to their customers and scale up for the future.
2025-04-0108 min
HFS PODCASTSUnfiltered Stories | The Generative Enterprise: Challenges, Opportunities, and the Road AheadHow are enterprises navigating the AI-driven era? In this videocast, HFS Research and Infosys BPM explore the challenges and opportunities of Generative AI, enterprise transformation, and the shift to Generative Business Services (GBS). Featuring insights from industry leaders, we discuss the culture shift, data readiness, AI adoption hurdles, and the move from pilot paralysis to real-world impact. The key points discussed include:Generative AI and its role in enterprise strategyOne-Office Mindset: Overcoming organizational silosData readiness and AI adoption challengesThe evolution from Global Business Services (GBS) to Generative Business ServicesAI talent and skill gaps in the digital...
2025-03-1023 min
Infosys BPM PodcastsThe Future of Elderly Healthcare through Digital InterventionsThe Rising Cost of Elder Care "The global population is aging. According to UN, by 2050, it's estimated that the number of people aged 65 and over will reach 1.5 billion, which will place a massive strain on healthcare systems. In many countries, the cost of caring for the elderly is skyrocketing due to chronic conditions, longer life expectancy, and the increasing need for specialized care. There’s a pressing need to leverage technology to bring down the cost of healthcare drastically and improve the quality of care. In this podcast today, we will explore the avenues to deliver superior quality of ca...
2025-03-0408 min
Infosys BPM PodcastsThe age of digital-powered retailFrom AI-powered personal shopping assistants to supply chains that think for themselves, artificial intelligence is reshaping retail like never before. In this podcast, Mehul dives into how AI is revolutionizing storefronts, optimizing back-office operations, and even making next-day delivery feel slow. But with great power comes great responsibility—so how do we ensure AI stays ethical, unbiased, and sustainable? Tune in as we explore the exciting future of AI-infused retail.
2025-02-2608 min
Infosys BPM PodcastsDetecting fraud before it takes flightFraud detection in the travel and hospitality industry is critical to safeguarding revenues, reputation, and customer trust. In this podcast with Mehul Sanghavi, AVP & Sales Head at Infosys BPM, he highlighted how advanced analytics and AI-driven solutions can identify and prevent fraud such as baggage claims, payment fraud, and employee misconduct. These solutions enhance efficiency, reduce false positives by 50%, and deliver exceptional ROI, ensuring secure, seamless experiences for businesses and customers.
2025-01-2806 min
Promptly Speaking: An IBPAP Official PodcastS01E11: Ayhee CamposEpisode 11: The Season 1 Finale of Promptly Speaking: An IBPAP Official Podcast is now live!💪 Courage, grit, and purpose! Her mantra speaks for itself! Watch as we sit down with Ayhee Campos, Country and Business Head of Infosys BPM Limited and Vice Chair of IBPAP, as she shares her journey of adaptability and ambition. Promptly Speaking is available on Spotify, Apple Podcast, YouTube, and all official IBPAP social media channels.🔈This podcast is proudly presented in collaboration with Podcast Network Asia. #IBPAP #PromptlySpeaking #WeAreITBPM #WeAreWithThePhilippines
2024-11-2125 min
Infosys BPM PodcastsChanging the BPM Industry Value Proposition Over 25 YearsA transformative shift has occurred within the Business Process Management (BPM) industry over the past 25 years. Initially focused on streamlining manual processes, BPM has evolved into a strategic tool for organizations to enhance operational efficiency, improve customer experiences, and drive innovation.
2024-10-1508 min
Infosys BPM PodcastsDelight Your Customers: Key Aspects to Improve CXThis is a comprehensive podcast that explores strategies for creating exceptional customer experiences. It emphasizes the importance of going beyond mere satisfaction and striving to delight customers. It delves into understanding customer needs, personalizing experiences, building emotional connections, demonstrating empathy, exceeding expectations, and seeking continuous improvement.
2024-10-0105 min
Infosys BPM PodcastsGenerative AI in Customer Service Front OfficeGenerative AI is revolutionizing customer service by automating routine tasks, such as answering FAQs and providing personalized product recommendations. It enhances customer experience by offering instant responses, reducing wait times, and generating tailored content. Additionally, generative AI enables agents to focus on complex issues, improving overall customer satisfaction and loyalty.
2024-09-2006 min
Edtech InsidersPreparing the Next Generation for the AI Revolution with Prashant Raizada of Lumi.NetworkSend us a textPrashant Raizada is a serial entrepreneur deeply committed to changing the status quo in education, future of work & sustainability. He was part of the founding team of Infosys BPM, playing a key role towards a $2B exit. Later, he built EnglishUp as Brazil's 3rd largest but most loved online English learning platform as a flagship corporate venture of Macmillan-Holtzbrinck group. Leveraging his tenure at McKinsey & Co, Prashant has advised multinational corporations globally on digital transformation. He has spent the last 14 years building businesses in Ed-tech across Asia, LATAM, Europe and the...
2024-08-1952 min
Infosys BPM PodcastsTalent assurance & role readinessWelcome to the Talent Assurance & Role Readiness podcast. Join us as we dive deep into the world of building high-performing teams and future-proofing the workforce. From identifying critical talent gaps to developing comprehensive role readiness plans, we'll explore strategies and best practices to optimize your organization's human capital. Discover actionable insights from industry experts, HR leaders, and talent development professionals as we navigate the evolving landscape of work and uncover the keys to unlocking your organization's full potential.
2024-08-1206 min
Infosys BPM PodcastsAiming for the Next-Gen Customer ExperienceIn a world of ever-rising customer expectations, how do you stay ahead of the curve? Join us as we explore the future of customer experience on the "Aiming for the Next-Gen Customer Experience" podcast. We'll delve into the latest trends, technologies, and strategies that are transforming the way businesses interact with their customers. From technology readiness to empathy and human connection, this podcast will uncover the secrets to delivering exceptional customer experiences that drive loyalty and growth.
2024-08-1206 min
Infosys BPM PodcastsStrategic Outcomes of Generative AI on BPMGenerative AI can revolutionize Business Process Management (BPM) by improving customer experiences and optimizing business processes. Gen AI models analyze vast data sets to predict future needs and suggest efficient staffing, equipment, and material deployment. Ultimately, generative AI can transform BPM into a strategic driver, boosting overall business performance.
2024-06-2507 min
Infosys BPM PodcastsLeadership in the Hybrid WorldIn this episode, we explore the dynamic landscape of leadership in the hybrid world. The conversation dives into practical strategies for navigating the challenges of hybrid work. Uma Sankar, the Head of Organization Development, emphasizes the importance of transparent communication, balancing work-life dynamics, and cultivating cross-functional leaders in this hybrid working world.
2024-06-0506 min
Infosys BPM PodcastsHow Business Transformation Plays a Greater Role in Evolving BPMBusiness transformation fuels the evolution of BPM. It pushes beyond simple process tweaks, prompting a complete overhaul to align with new market realities. This embrace of change fosters agility, allowing you to leverage digital tools and adapt to your customers’ needs, keeping your business at the forefront.
2024-06-0508 min
Infosys BPM PodcastsUpskilling the talent pool for an ever-evolving business ecosystemUpskilling equips your workforce with new abilities to thrive in a constantly changing business landscape. It keeps your employees relevant, fosters innovation, and ensures your company stays competitive by adapting to emerging technologies and market demands.
2024-06-0508 min
Infosys BPM PodcastsInfluence of artificial intelligence in the telecom industry
In the telecom industry, artificial intelligence (AI) has made significant strides. It has led to the development of highly personalized products, enhancing customer experiences and satisfaction. Additionally, AI optimizes fulfillment processes, resulting in more efficient service delivery and cost savings. Furthermore, AI’s role in network management includes predicting and preventing issues, ultimately improving overall network performance and reliability.
2024-04-3006 min
Infosys BPM PodcastsSustainable Growth via Strategic Talent Planning & DeploymentThe new talent management methodology embraces a forward-looking model, emphasizing sustainable strategic growth. By consolidating talent units based on location, domain, and job level, we are in the process of creating a demand-driven approach, complemented by innovative technologies enabling us to maintain skill pools, optimize deployment, and encourage skill-based internal mobility.
2024-03-2708 min
Business UpdatePoniedziałek, 11.03: Inwestujące kobiety osiągają o 2% wyższe stopy zwrotu od mężczyznInfosys BPM zamyka polski oddział i przenosi operacje do Indii; fundusze PE w USA inwestują w firmy doradcze, z których wykupują emerytowanych partnerów; a według UBS kobiety osiągają o 2% wyższe stopy zwrotu w inwestowaniu od mężczyzn.
2024-03-1106 min
Infosys BPM PodcastsBite-sized learning: the future of e-learningBite-sized learning is revolutionizing the landscape of e-learning, offering a more accessible and engaging approach to acquiring knowledge. With shorter, focused lessons, learners can absorb information in manageable chunks. This trend not only caters to the modern learner's busy lifestyle but also aligns with the dynamic, fast-paced nature of today's digital world.
2024-01-0806 min
Infosys BPM PodcastsGenerative AI in marketingHere is another engaging episode of Infosys BPM's podcast. Join us as Shyam Rao explores the groundbreaking applications of Generative AI, its impact on content creation, personalization, chatbots, and more.
2023-12-0507 min
Infosys BPM PodcastsAchieving goals with efficiency and effectiveness – a quality-based approachToday, we delve into the art of achieving goals with efficiency and effectiveness through a quality-based approach. Binaya, our Head of Quality, gives us insightful tips that unveil the secrets to operational excellence and goal-oriented success.
2023-11-1007 min
Infosys BPM PodcastsCreating lasting experiences for fintech usersTo create a great user experience, it's crucial to understand the wants, goals, and needs of your target audience. In this podcast, Sourav discusses the creation of lasting user experiences in the Fintech world.
2023-10-2506 min
Infosys BPM PodcastsService excellence: A direct outcome of employee experienceService excellence is directly bolstered by employee excellence, as motivated and skilled employees are more likely to deliver exceptional customer experiences. This synergy between employee excellence and service quality ultimately enhances a company's reputation and competitive edge in the market.
2023-08-2407 min
Infosys BPM PodcastsAuthentic leadershipAuthentic leadership is a leadership approach centered around genuine and self-aware leaders who openly display their true selves, values, and beliefs. These leaders prioritize building meaningful connections, fostering trust, and promoting ethical behavior within their teams and organizations. By embracing authenticity, they inspire and empower others to excel, contributing to a positive and inclusive work culture.
2023-08-2106 min
Infosys BPM PodcastsLife outside of work: Why having a hobby mattersHobbies matter in the corporate world as they boost well-being, reduce stress, and prevent burnout. They nurture creativity, diverse skills, and innovative thinking. Balancing work with hobbies improves time management and overall productivity. Hobbies also aid networking among colleagues with shared interests, fostering a positive work environment that values personal growth.
2023-08-1806 min
Infosys BPM PodcastsRedefining career and growthCareer growth is the continuous development and advancement of an individual's professional journey. It involves acquiring new skills, taking on increased responsibilities, and achieving higher positions within an organization or industry. In this podcast, learn about specific aspects that help you achieve great career growth.
2023-08-0107 min
Infosys BPM PodcastsThe future of talent acquisitionThe future of talent acquisition is poised for a transformative shift driven by technological advancements. AI-powered automation, data analytics, and virtual hiring processes will revolutionize how organizations attract, assess, and hire top talent.
2023-08-0108 min
Infosys BPM PodcastsEnabling Life Insurance Carriers with Digital TransformationDigital Transformation enables Life Insurance carriers to leverage technology for streamlined processes, improved customer experiences, and increased operational efficiency. By embracing digital solutions, carriers stay competitive, adapt to evolving customer expectations, and drive growth.
2023-07-0609 min
Infosys BPM PodcastsImpactful evaluation of performance marketing campaignsThe evolution of performance marketing can be ground breaking: It goes from traditional advertising to data-driven strategies, tracking measurable results and optimizing campaigns for targeted and efficient customer acquisition and engagement.
2023-07-0307 min
Infosys BPM PodcastsOvercoming unconscious bias: Strategies for creating a diverse and inclusive workplaceUnconscious bias represents a type of fallacy not clearly understood by many people. These biases can influence your actions at workplace. Know more about this through Isabel’s insightful talk.
2023-06-0706 min
Infosys BPM PodcastsSelf-service adoption in life insuranceSelf-service adoption in insurance refers to the increasing trend of customers utilizing digital tools and platforms to independently manage their insurance policies, file claims, obtain quotes, and access information, leading to improved convenience, efficiency, and customer empowerment in the insurance industry.
2023-05-3008 min
Infosys BPM PodcastsWhy outsourcing marketing operations adds value to CMOs?Marketing Operations refer to the processes and teams that help a CMO execute his or her vision and plan. This includes managing and maintaining the company’s websites, social media pages and digital content or running digital marketing campaigns. Shyam discusses how outsourcing partners can being effectiveness and efficiency to marketing operations.
2023-03-2907 min
Infosys BPM PodcastsInternational revenue share fraudInternational Revenue Share Fraud (or IRSF in short) is a type of telecom fraud where criminals exploit the international revenue sharing agreements between telecommunications companies to generate fraudulent income.
2023-03-2905 min
Infosys BPM PodcastsCyber Attacks, Impact and Prevention with Cyber SecurityToday there is a plethora of sophisticated, devastating, and frequent cyber-attacks, such as malware, ransomware, phishing, Trojan, website spoofing, IoT hacking, denial-of-service, crypto-jacking, and man-in-the-middle attacks (MITM), among others. LN talks about new trends in cybersecurity to fight such attacks.
2023-03-1310 min
Infosys BPM Podcasts5G and its global implications5G is the fifth generation of mobile network technology, and it is expected to bring significant changes and improvements to the way we communicate and access information. Mehul talks about the implications of 5G in the modern world.
2023-03-0306 min
Infosys BPM PodcastsDigital Finance TransformationWhat is digital finance transformation? The CFO organization has to power the rapid digital transformation of modern enterprises. This is done through a four-step approach of developing an agile and scalable platform. Listen to Prasanth in this podcast to learn exactly how this is done.
2023-02-1406 min
Infosys BPM PodcastsEmployee Well-being in the New NormalEmployee wellbeing refers to the physical, mental, and emotional health and well-being of workers. It encompasses factors such as work-life balance, job satisfaction, and access to resources for mental and physical health support.
2023-01-2408 min
Infosys BPM PodcastsThe transformative power of AI on spatial dataAI on spatial data is a key one of the emerging innovations with practical applications in government and private sectors. In this podcast, Dr Pradeep Kishore explains the transformative capabilities of AI on spatial data.
2023-01-2307 min
Infosys BPM PodcastsSustainability Adoption – A Journey Towards Employee EmpowermentOrganizational change management can drive employees’ adoption of corporate sustainability programs. In this podcast, Frederic Beynel talks about the various dimensions and activities around sustainability and employee empowerment.
2022-12-2207 min
Infosys BPM PodcastsTelecom fraud management with Signalling solutionsTelecom fraud accounts for billions of dollars in lost revenue. Traditional methodology to combat fraud is less effective. In this podcast, Anand explains the signalling-based telecom fraud management solution.
2022-11-1406 min
HFS PODCASTSUnfiltered Stories | Future of procurement & driving new valueIn this edition of Unfiltered Stories, Reetika Fleming, Executive Research Leader, and Saurabh Gupta, President, Research & Advisory Services at HFS are in conversation with Kris Koneru, Strategic Business Practice Head, Sourcing & Procurement at Infosys BPM about the future of procurement.
What is the future of procurement’s role in driving new value? What are the hurdles? And what are the lessons learned from Procurement Achievers? To find out, HFS Research, in partnership with Infosys BPM, surveyed 300 senior procurement executives across the Global 2000 enterprises. Our study reveals that procurement is uniquely positioned to become the “ecosystem builder” for an ent...
2022-11-0715 min
Infosys BPM PodcastsThe Power of Mindful LeadershipMindfulness involves ensuring one’s conscious presence in every given moment. It improves organizational productivity. In this podcast, Mario explains how mindfulness can greatly benefit individuals as well as how to implement it in an organization.
2022-10-2705 min
Infosys BPM PodcastsBanks leading the sustainability charter for a better tomorrowAs lenders in the socio-economic system, banks are uniquely positioned to drive positive change. If they deny funding for nuclear weapons, fossil fuels, such decisions can have far-reaching ramifications. There is so much change banks can bring in if they shift their focus to sustainable profiting.
2022-09-2605 min
Infosys BPM PodcastsThe impact of a cookie-less worldBrowsers are working towards blocking all kinds of third-party cookies. This move will have a tremendous effect in the future of personalized content and ad targeting. Shyam Rao explains the implications of a cookie-less world in this podcast.
2022-09-2607 min
Infosys BPM PodcastsQuelling Revenue Leakage & Boosting ProfitsRevenue leakage is a major pain point for most organizations. There are a lot of reasons for revenue leakage. In this podcast, Anand discusses the causes and solutions of revenue leakage in the context of a telecom client.
2022-09-2005 min
Infosys BPM PodcastsThe Booming IT Services Market of Costa RicaWhen we hear about Costa Rica, we are immediately reminded of its biodiversity, beaches, and its verdant nature. But these aspects are no longer its only highlights. Costa Rica is the preferred offshoring destination for large companies and is effectively exporting IT services to North America, Asia, and Europe.
2022-06-1706 min
Infosys BPM PodcastsLeaders as CoachesLeaders can and should be effective coaches. A coach should focus on the end goals, and a goal without a plan is just a dream. Coaching is all about collaboratively defining the end results. Listen to Clifford Mohan Pai, our VP & Head of Employee Relations, talk about leaders as coaches.
2022-06-0909 min
Infosys BPM PodcastsWorkforce management post the new wave of digital transformationIn the New Normal, Infosys BPM enabled its workforce to do their jobs with more autonomy and in new ways. Workforce management became even more human-centric, bringing a stronger focus on empathy, care, and wellbeing at work with digitization at the core of it all.
2022-04-2906 min
Infosys BPM PodcastsLeveraging Social Media as a Change Management ToolSocial media does play a vital role in how a company goes about its change management decisions – it can be a catalyst facilitating better and faster change management. Change management requires a transformation in employee behaviour as well – whether it’s about adopting new values or working in tandem with a new leader’s vision. Social media also helps leaders and employees recognize and reward each other.
2022-04-1206 min
Software People StoriesFreedom is always there with Poornima ShenoyIn this conversation - as part of the Women’s month in 2022 - Shiv is in conversation with Poornima Shenoy, CEO - Hummingbird Advisors.Poornima shares her thoughts and experiences related to:Wanting to be in advertising when she started to work 30 years agoStarting her own company - Nexus - into recruitment and getting Wipro and Infosys as their first customersHow the IT industry grew by attracting people with non IT backgrounds and how passion and integrity were the key skills that helped them succeedHow her gut has always played a key role in...
2022-03-2534 min
Infosys BPM PodcastsLive Enterprise in Business Process ManagementLive Enterprise is a scaffolding and structure that strengthens an organization’s digital capabilities to address five key dimensions. Hari talks about these dimensions, as applied to Business Process Management. They are
Networked and connected
Being agile
Hyper-productive
Sentient
Anytime/anywhere experience
2022-02-1109 min
Infosys BPM PodcastsHuman-ware EnablementAt Infosys BPM, human-ware enablement is all about "best of people and domain capabilities blended with best of technology to deliver services, co-creating business value and enhanced customer experience". We intend to augment business value with digital solutions in business processes, through human-ware.
2022-02-0209 min
Infosys BPM PodcastsFinance A Cornerstone of Environmental, Social, and Governance (ESG) StrategyThis Finance ESG podcast highlights the role of finance organizations and CFO offices in the context of environmental, social, and governance (ESG) strategies as CFOs are responsible for translating corporate vision in the finance operating model to ensure ESG implementation. It is critical to develop ESG plans through the lens of business and strategy to ensure that all ESG initiatives contribute to mutual and sustainable growth for the company and communities at large
2021-12-1439 min
Infosys BPM PodcastsHumor as a Leadership CompetencyHumor is a tool that leaders can use to inspire and engage with employees. Humor at the workplace has the following benefits:
It helps you enjoy your work
It helps build emotional intelligence and confidence
It makes leaders more approachable and memorable
In this podcast, Mamta talks about the benefits of humor at the workplace.
2021-11-2507 min
Infosys BPM PodcastsSkill is the new currencyOrganizations are moving from a role-based system to a skill-based system. This is quite advantageous in the following ways:
• Skills help develop employees’ capabilities further and result in greater customer satisfaction.
• Skill-based orgs behave more like a Live Enterprise
• Higher proficiency attract better pay for the employees
2021-11-2307 min
Infosys BPM Podcasts"Nudge" in Organizational Change ManagementNudge is an established concept in behavioral sciences. Through nudge, we are essentially “designing choices”, which is called choice architecture. In this podcast, Emma talks about:
• Taking advantage of nudge to influence success
• Using nudge for an effective change management strategy
• Developing nudge as a strategic management tool
2021-11-1107 min
Infosys BPM PodcastsEvolving with TimeEvolving with the changing times of today is one of the most important things corporate leaders should care about. In this podcast, our Philippines head Ayhee talks about:
• Developing and sustaining the right focus
• Creating a suitable work environment for the teams
• Building the right teams
2021-10-2707 min
Infosys BPM PodcastsDigital Banking - Here, Now, and for GoodThanks to the power of digital banking in a pandemic hit world, many consumers have never actually visited a bank branch in the last 18 months.
• From being able to access everyday banking functions via a computer or a smart phone to cashless, cardless checkouts at groceries and supermarkets, is true digital banking finally a reality?
• But what exactly is “digital banking” and how does it differ from online banking?
This podcast has our digital banking expert talking about these and much more.
2021-10-2710 min
Infosys BPM PodcastsClient Experience + Employee ExperienceClient experience and employee experience are like two sides of a coin. This podcast discusses the key aspects of both.
Key definitions of client and employee experience with relevant examples.
Ways to boost client experience through proactive and predictive support
Ways to boost employee experience by providing engagement initiatives
2021-09-1608 min
BSS bez tajemnic#508 Największe Hinduskie BPO I Ich Obecność W EuropieNie wiem czy wiecie, ale BPO w Indiach rozwija się od początku lat 80tych XX wieku. Od lat przyglądam się rozwojowi hinduskich firm BPO, nie tylko w Indiach, ale także i w Europie. I dziś połączyłem te dwa wątki. W tym odcinku usłyszycie które firmy z Indii są największymi graczami na arenie BPO, które z nich są w Europie i gdzie oraz dlaczego.Największe hinduskie firmy BPO to:Infosys EuropeTCS BPOWipro BPOGenpactWNSInfosys BPMEXL ServiceHinduja Glob...
2021-08-2616 min
Infosys BPM PodcastsCollaborative LeadershipHow important is collaboration and diversity in corporate leadership? Many leaders have demonstrated the importance of these concepts throughout the years. In this podcast, one of our women leaders, Uma Sankar discusses the importance of collaborative leadership.
Big picture thinking:Leaders should possess the ability to see the long-term picture.
Adaptability: Leaders must be able to keep calm and quickly change course as needed.
Clear communication:Leaders must be able to articulate well and keep the conversations structured and focused.
2021-07-3009 min
Infosys BPM PodcastsEmerging Telecom Fraud TrendsTelecom fraud risk is becoming greater every day. We have seen several fraud trends in the recent past. The podcast discusses the following key aspects:
Emergence of people using fake and synthetic identities to procure connectivity
Social engineering to extract critical information
Newer risks associated with 5G, e-SIM, and AI
Clients need to upgrade KYC processes to stay protected from the risks.
2021-07-2208 min
Infosys BPM PodcastsHuman-Bot Collaboration: Unfolding the MythAre bots alone capable of automating a complex business process? It may sound like a feasible option, but in practical sense, bots require human intervention to complete most business process steps. In his third podcast, Gopal Kulkarni, the head of Technology Solutions Group at Infosys BPM gives in-depth idea into the human-bot collaboration aspect.
• Automation of a majority of jobs is inevitable, but human intervention will always be valuable.
• Newer jobs will be created along with employee reskilling, to ensure continued delivery of superior customer experience.
• Two categories of automation are unassisted and assist...
2021-06-2406 min
Infosys BPM PodcastsElevating Customer Experience With D2C OpsThe COVID-19 pandemic has had a significant impact on the area of customer experience. One of the most impacted industries due to this has been the e-commerce industry, which has seen a substantial increase in sales, especially in the US. In this podcast, Shyam Rao talks about the evolution of customer experience, the pandemic’s influence on it, and how has Infosys BPM responded to it, specifically in eCommerce.
2021-06-1608 min
TechshotsInfosys wins long term IT-BPM contract for ArcelorMittal’s Europe opsThis episode is also available as a blog post: https://techshotsapp.com/2021/04/08/infosys-wins-long-term-it-bpm-contract-for-arcelormittals-europe-ops/
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2021-04-0800 min
Infosys BPM PodcastsHow COVID-19 has Accelerated the Adoption of Digital Tech in Retail and CPGRetail and CPG was an industry that was hit hard by the COVID-19 global pandemic. But the recovery in the industry and the innovative digital transformation initiatives have helped companies globally. In this podcast, our AVP Sreekant Natarajan talks about the pandemic’s effect on the industry and the digital transformation initiatives that empowered recovery.
2021-04-0710 min
Infosys BPM PodcastsScaling New Heights Through Empowering IT Leadership & DiversityIn this podcast, one of our eminent women leaders Srimathi K Swamy discusses how the corporate leadership is influenced by diversity and perseverance, as well as her own experience of over 25 years with Infosys.
2021-03-2312 min
Infosys BPM PodcastsOpportunities in Singapore, a Strategic Regional Hub for MultinationalsSingapore, the Lion City, is one of the freest economies in the world. It presents many opportunities to global corporations. Our leader and head of our Singapore operations, Abhinav Agnihotri, speaks about the opportunities presented by the city state.
2021-03-1107 min
Infosys BPM PodcastsDigital Transformation @ Infosys BPMInfosys BPM continues to be a global leader in digital transformation initiatives. In this podcast, our AVP and business head of BPM Analytics, Ravishankar, sheds some light on why Infosys BPM continues to lead in this space.
2021-03-0909 min
Infosys BPM PodcastsPredictive Support & Maintenance at ScaleIt’s known that over 50% of RPA projects fail to meet their objectives due to lack of well-planned support and maintenance. Lack of support and maintenance pull bots out of production constantly. With the health of digital bots in mind, Infosys BPM developed its in-house monitoring tool called EAGLE. In this podcast, our Head of Technology Solutions Group Gopal D Kulkarni discusses the importance of predictive support and maintenance at scale and the EAGLE monitoring tool.
2021-02-0509 min
Infosys BPM PodcastsBanking in 2021 & BeyondHow will digital transformation accelerate the banking sector? If you have been hearing about “banking as a service” and the slow decline of branch-bound banking, then please tune in. This podcast has our digital finance services expert talking about banking in 2021 and beyond.
2021-02-0308 min
Infosys BPM PodcastsAn Insightful Talk on Digital Tech with Gopal KulkarniDigital transformation has been improving our lives for some time. Technologies like tactical automation and RPA are expected to bring value to business areas where ERP/CRM upgrades may take longer or AI can be very expensive. Do you have an understanding of how RPA and digital transformation can drive organizations towards better customer experience and improved efficiency? In this podcast, Infosys BPM’s head of key solutions, Gopal Kulkarni, gives insightful thoughts around RPA and other digital technologies.
2020-11-2018 min
BSS bez tajemnic#184 W duecie ze Zbigniewem Marcinkowskim o automatyzacji i robotyzacjiCześć! Dzień dobry!Tematu robotyzacji i automatyzacji już nie unikniemy. RPA, czyli Robotic Process Automation stawiało swoje pierwsze kroki w sektorze BSS około 20 lat temu. A co jeszcze ciekawego można usłyszeć o RPA i o jednej z największych firm, które zajmują się wdrożeniami rozwiązań automatyzacyjnych? O tym posłuchacie w dzisiejszym odcinku podcastu BSS bez tajemnic, w którym moim gościem jest Zbigniew Marcinkowski.Czym jest RPA?Pomyśl o RPA jak o cyfrowym pracowniku. Pokaż mu co ma robić i pozwól mu działać.Dobrym przykładem cy...
2020-06-1748 min