Shows
The Insurindex PodcastEfficiency by design: Ki is changing how the London Market worksIn this episode of The Insurindex Podcast, host Ben Bolton, MD of Gracechurch, is joined by Simon Doggett, Design and Product Lead at Ki Insurance, the world’s first fully digital follow-only syndicate at Lloyd’s. The conversation explores how design thinking, digital product development and algorithmic underwriting are reshaping the broker experience, and what the London Market must do to attract technology talent and remain competitive in the age of AI.
2026-02-1957 min
The Insurindex PodcastBeazley – How to build a brilliant insurance brandIn this episode of The Insurindex Podcast, host Ben Bolton is joined by Georgina Peters-Venzano, Chief Marketing Officer at Beazley, to explore how one of the most distinctive brands in insurance has been built and sustained. The conversation examines brand authenticity, creativity in a conservative market, and why long-term brand thinking matters more than ever for growth, talent and trust in specialty insurance.
2026-01-2742 min
The Insurindex PodcastClaims at the cutting edge of strategyIn this episode of The Insurindex Podcast, host Ben Bolton is joined by Henry Nelson, Chief Underwriting Officer – UK & MENA, and Zara Ismail, Global Head of Client & Broker Distribution – Claims at Liberty Specialty Markets. The discussion explores the central role of claims in today’s insurance value proposition, from pre-loss engagement and risk mitigation through to post-loss response and long-term partnership. Ben, Henry and Zara examine how evolving risks, technology and data are reshaping claims, why service and responsiveness are now essential, and how claims teams are increasingly influencing renewal, reputation and growth. The conversation also touches on talent, cultur...
2026-01-1345 min
The Voice of InsuranceEp275 Christopher Croft, LIIBA: Where Innovation HappensAt first glance, today’s guest might have an unenviable job.
That’s because that job entails trying to find the common ground between the hundreds of Lloyd’s brokers, some of whom are extremely large and very many of whom are very small and very specialist indeed.
Christopher Croft, the CEO of the London & International Insurance Brokers’ Association (LIIBA)is someone who I see and meet constantly out in the marketplace, and is someone I have been meaning to get on the podcast for some time.
That’s because he’s one of those people that if you...
2025-11-0442 min
The Insurindex PodcastBIBA 25: Partnering to Deliver Value on ClaimsIn this episode of The Insurindex Podcast, our host, Ben Bolton, sits down with Andrew Gibbons (‘the lad from Bolton’), Managing Director of Mason Owen Financial Services, ahead of the BIBA 2025 Conference where Andrew is chairing a discussion at the conference about partnering to deliver successful claims outcomes. Within the framework of the five key pillars that claims underpins, namely Trust, Reputation, Regulatory Impact, Consumer Scrutiny and Customer Value, the discussion highlights the positive improvements in claims service in recent years whilst also recognising that much more can be done to show the value of insurance through the claims lens...
2025-05-2758 min
The Insurindex PodcastBrand and the B2B MarketIn this episode of The Insurindex Podcast, our host, Ben Bolton, sits down with Jon Lombardo, former Head of LinkedIn’s B2B Institute and the co-founder of Evidenza, to delve into Lombardo’s journey from Hartford, Connecticut, the ‘home of Insurance’, to his current work in synthetic research. From the 95-5 rule to distinctive assets and synthetic research, this insightful, fast-paced and often witty discussion considers the power of brand strategy, AI and the future of B2B marketing.
2025-04-2351 min
The Insurindex PodcastThe Winning Formula: How IQUW achieved the 2025 Gracechurch Underwriting Service Quality MarqueIn this episode of The Insurindex Podcast, our host, David Melvin, sits down with David Morris, Director of Underwriting at IQUW, to delve into how IQUW achieved the 2025 Gracechurch Underwriting Service Quality Marque. During the insightful discussion, Morris highlighted the company's innovative and technological approaches, while ensuring that the customer remains at the center of everything they do.
2025-03-2532 min
The Insurindex PodcastHow has brand been instrumental in the creation of a med-mal MGA?In this episode of The Insurindex Podcast, our host, David Melvin, sits down with David Casement and Tom Reynolds to explore how branding has played a key role in the development of a med-mal MGA. This episode inquires into the MDU brand, how they effectively established trust, its brand evolution, and how it became recognised as a key player within the medical indemnity insurance space.
2025-02-1127 min
The Insurindex PodcastStart-ups eating the big guns' breakfastIn this episode of The Insurindex Podcast, our host, David Melvin, sits down with Mark Wheeler and Rosemary Jones to explore how branding has influenced Mosaic's emergence as a challenger in the (re)insurance market. The podcast delves into Mosaic's distinct brand identity, emphasising the integration of claims and underwriting to build transparency and customer loyalty.
2025-01-1427 min
The Insurindex PodcastWhat does Brand mean and why does it matter in the London specialty market?In our debut episode, our host Insurindex Managing Director David Melvin, dives into the London specialty market with Ben Bolton, Managing Director of Gracechurch, and Julian Steedman, Chairman and Managing Director of the Brandex Group. They explore the essence of brand in this unique market and unpack why it plays such a critical role in shaping perceptions, fostering relationships, and driving business outcomes.
2024-12-1341 min
Insurance CoveredThe Importance of Brand (with Ben Bolton)Welcome to Insurance Covered, the podcast that covers everything insurance. In this episode Peter is joined by Ben Bolton for his second appearance on the podcast. In this episode we discuss the growing importance of brand in commercial insurance.In this episode we discuss:Ben's new venture Insurindex - which looks at brand power and brand awareness in the insurance industryWhat makes a 'power brand' and a 'challenger brand' A general view of how strong brands are within the insurance worldHow a strong brand can be created and maintainedWhy brand is becoming increasingly important to...
2022-05-0929 min