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The Straight Talk on Fleet
The Straight Talk on FleetEpisode 66 | Modern Fleet Management with Josh Zolin: Culture, Transparency, and ChangeIn Episode 66, Erin sits down with Josh Zolin—CEO of Windy City Equipment, author, podcaster, and former technician turned modern blue-collar leader—for an unfiltered conversation on what it really takes to build a thriving team in today’s service-driven world. Together, they unpack what it means to modernize field service operations without losing the heart of your business: your people. From tech adoption and operational transparency to culture-building and leadership values, Josh shares actionable insights on using data the right way, driving meaningful change, and leading with purpose. Get ready for straight talk on retent...
2025-06-2551 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 65 | Flipping the Script on Fleet Maintenance with Fleetio’s Stafano DenariIn this episode of Straight Talk on Fleet, Erin sits down with Stefano Denari, Fleet Ecosystem Strategist at Fleetio, to talk about a topic every fleet leader wrestles with: maintenance. And not just oil changes and tire rotations—we’re talking about building a proactive, compliant, driver-first maintenance culture that actually works. Erin and Stefano break down why so many fleets stay stuck in reactive mode, what “maintenance as a cost center” gets wrong, and how to start shifting your program—from chaos to consistency. You’ll hear real strategies you can steal today, from digging into your last 10...
2025-06-1239 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 64 | Fleet Pros Unfiltered: From the Floor at NAFA I&EStraight from the floor of NAFA I&E in Long Beach, Episode 64 brings you rapid-fire insights from some of the most dynamic voices in fleet. In this special podcast shorts format, guests share unfiltered answers to speed-round questions like: What’s the biggest myth in fleetIf you had unlimited budget—what’s the first thing you’d fix? What’s one habit you'd change in every driver? Hear from fleet pros across nonprofits, commercial services, and public operations as they drop wisdom, humor, and straight talk on what it takes to run safe, smart, future-ready fleets. Featurin...
2025-05-2251 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 63 | Smarter Fueling Starts Now: No-Nonsense Talk for Fleet ProsIn this episode of Straight Talk on Fleet, Erin Gilchrist sits down with Phil Mirisola from Coast to dig into one of the biggest headaches in fleet management: fuel programs. They get real about the everyday struggles—fuel card fraud, driver compliance, wasted time managing physical cards, and outdated tech that hasn’t evolved in decades. But it’s not all doom and gloom. Erin and Phil explore smarter, more modern solutions that give fleets real-time visibility, tighter security, and fewer administrative fires to put out. Spoiler: You don’t have to settle for the status quo. Whether...
2025-04-1742 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 62 | Celebrating Women’s History Month with Inspiring Women in Fleet!Celebrate Women's History Month with our powerhouse panel of women in fleet! Join us as we dive into inspiring career journeys, from breaking into the industry to building a legacy. Our guests share their experiences, offer invaluable advice on work-life balance and overcoming imposter syndrome, and discuss the importance of community and mentorship. Get ready to be motivated and empowered by these remarkable women driving change in the fleet industry. Be sure to subscribe to the show wherever you get your podcasts. Also, connect with Erin on LinkedIn. You’ll join a community of like-minded fleet leaders, ha...
2025-03-2046 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 61 | Fleet Metrics Unplugged: The KPI Conversation for Modern ManagersKeeping our finger on the pulse of safe and efficient fleet operations takes a village. In this episode of The Straight Talk on Fleet, Erin digs into key metrics and KPIs that all fleet operations and safety leaders should consider and socialize within their organizations. The overarching theme around KPIs in this podcast is that KPIs should demonstrate to your organization how effective you are as a fleet, operations, and safety team. Erin considers KPIs as a guide to help leaders make good decisions to improve our fleet operations. She suggests that focusing on baselines and needed improvements in...
2025-03-0531 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 60 | The Road Ahead: Using Inspections to Drive Fleet Success This YearKicking off a new year sometimes means we need to get back to the fundamentals. We often make resolutions about how we’re going to improve our health and change our lifestyle to be more sustainable. Running a fleet is no different! Fleet, safety, and operations leaders have analyzed results, developed 2025 budgets, and ordered vehicles to prepare for the new year. All this will be a wasted effort if we don’t execute on the fundamentals every day. Erin revisits episode 8 of the Straight Talk on Fleet podcast to reinforce the importance of performing daily vehicle inspections. When...
2025-01-2321 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 59 | Organizational Safety Culture, A Chat with Brian FielkowIn the 59th episode of The Straight Talk on Fleet, Erin chats with Brian Fielkow, Executive Vice President of Risk Resources at Acrisure and a powerhouse in safety leadership. Author of Leading People Safely: How to Win on the Business Battlefield, Brian’s not your typical safety strategist—he’s transformed the way businesses think about safety, showing how it can drive operational excellence, boost morale, and even become a competitive edge. In this episode, Erin and Brian tackle the big questions: Why does safety so often take a backseat? How can fleet leaders flip the script and ma...
2024-12-1247 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 58 | Throwback: Analytics’ Role In Predictive Maintenance Success
2024-11-2142 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 57 | The Special Sauce: A Conversation with Thurman RegisterIn this 57th episode of The Straight Talk on Fleet, Erin interviews industry expert and change management guru Thurman Register. Thurman has been in the fleet industry for over 30 years and currently serves as Senior Manager, Fleet for Ferguson Enterprises. Ferguson is the largest value-added distributor serving the specialized professional in their $340B residential and non-residential North American construction market. This episode promises to deliver pro tips, stories and great conversation from two of the industry’s top fleet leaders. Thurman shares his secrets to success that any fleet, safety and operation’s leader can use...
2024-11-0753 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 56 | Fleet Management in Construction with Erin Gilchrist on the Cashflow Contractor PodcastIn this episode, we share Erin's recent appearance on The Cash Flow Contractor Podcast, where she joins hosts Khalil Benalioulhaj and Martin Holland for a deep dive into fleet management. With over 21 years of experience, Erin shares practical, data-driven insights for businesses of all sizes—from one-vehicle operations to large fleets.Erin discusses the key pillars of fleet management, including vehicle lifecycle planning, safety, and the power of data. She explains why fleet management is essential for every business, regardless of size, and how even a single vehicle should be managed with care. Erin also covers best pr...
2024-10-2355 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 55 | Insights into Fleet Management with Ernie GarciaIn this 55th episode of The Straight Talk on Fleet podcast, Erin interviews Ernie Garcia. Ernie serves as Director of Fleet Management and Business Systems at Gothic Landscape. Gothic Landscape is a family owned and operated landscaping company operating in California, Arizona, and Nevada, employing more than 2300 dedicated landscape professionals. Not only does Ernie manage a large, decentralized fleet in the landscaping industry, he manages with integrity, innovation and collaboration with his operations team! While he doesn’t have the advantages of a centralized and corporately led fleet management model, he has succeeded by working closely with th...
2024-10-1027 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 54 | The Evolution and Future of Fleet Management with Mike AntichIn this 54th episode of The Straight Talk on Fleet, Erin interviews Fleet Industry legend Mike Antich. Mike was the long-time editor in chief at Bobit Business Media, serving the fleet industry for over 38 years. Mike is also a Fleet Hall of Fame Inductee, member of Global Fleet Hall of Fame, Remarketing Industry Icon Award winner, two-time AFLA President and Multinational Industry Speaker! In this insightful episode, Mike shares his perspectives on the top drivers of change in the fleet industry over the past 50 years, what’s happening today and what the future holds for fleet management. ...
2024-09-2058 minThe Cash Flow Contractor
The Cash Flow Contractor223 - Fleet Management in Construction with Erin Gilchrist RuggWhat exactly is fleet management and why should it matter to your business? Tune in and learn how to optimize your fleet's efficiency, safety, and profitability with expert insights from Erin Gilchrist Rugg. Time Stamps01:11 - Martin's First Truck Story02:50 - Episode & Guest Intro03:28 - Understanding Fleet Management06:28 - Fleet Management Practices11:56 - Fleet Management Resources 15:57 - Safety in Fleet Management24:56 - Fleet Routing28:48 - Combining Inventory with Fleet Management31:06 - Taking Company Vehicles Home34:39 - Starting with Fleet Management: Visibility39:45 - Managing a Larger Fleet: Next Steps47:47 - Episode Takeaways49:27 - IntelliShift: Fl...
2024-09-2055 minUtility Fleet Professional Podcast
Utility Fleet Professional PodcastUnder the UFP Hood - AI & Technology in Fleet Management - Erin Gilchrist, IntelliShiftJoin host Kurt Moreland and guest Erin Gilchrist, Fleet Evangelist at IntelliShift, as they delve into the world of AI and technology in fleet management. In this episode, they discuss the challenges faced by utility fleets and explore how AI can help increase driving safety culture, improve maintenance processes, and enhance overall fleet sustainability. Key Topics: The role of AI in fleet management Improving driving safety culture Enhancing maintenance processes Leveraging technology for sustainability Key performance indicators (KPIs) and their importance Overcoming challenges and best practices in fleet management About the Guest: Erin...
2024-09-1628 minUtility Fleet Professional Podcast
Utility Fleet Professional PodcastUnder the UFP Hood - AI & Technology in Fleet Management - Erin Gilchrist, IntelliShiftJoin host Kurt Moreland and guest Erin Gilchrist, Fleet Evangelist at IntelliShift, as they delve into the world of AI and technology in fleet management. In this episode, they discuss the challenges faced by utility fleets and explore how AI can help increase driving safety culture, improve maintenance processes, and enhance overall fleet sustainability. Key Topics: The role of AI in fleet management Improving driving safety culture Enhancing maintenance processes Leveraging technology for sustainability Key performance indicators (KPIs) and their importance Overcoming challenges and best practices in fleet management About the Guest: Erin...
2024-09-1628 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 53 | Artificial Intelligence and Its Role in Fleet Management with Ken JackIn this 53rd episode of The Straight Talk on Fleet, Erin interviews industry expert and former fleet executive Ken Jack. Ken has been in the transportation and fleet industry for over 20 years and is owner and founder of KenetIQ, a fleet and sustainable mobility management consulting firm. This episode promises to deliver pro tips, stories and great conversation from two of the industry’s top fleet gurus. Erin and Ken will dig into all-things AI and share practical use cases for fleet, safety and operations leaders. Ken will also share how organizations are approaching artificial intelligence and so...
2024-09-0546 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 52 | Fleet Manager of the Year Finalist, Ted Chan of Schindler ElevatorIn this 52nd episode of The Straight Talk on Fleet, Erin interviews industry expert and Fleet Manager of the Year Finalist, Ted Chan. Ted serves as the Corporate Fleet & Travel Manager at Schindler Elevator Corporation. Schindler is a leading global elevator and escalator provider that supports sustainable urban development while moving two billion people every day all over the world. This episode promises to deliver pro tips, stories and great conversation from two of the industry’s top fleet leaders. Ted shares his secrets to success that any fleet, safety and operation’s leader can use...
2024-08-2127 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 51 | Route Optimization Strategies for Today’s FleetsIn the latest episode of Straight Talk on Fleet, Erin Gilchrist Rugg welcomes Wise Systems’ Vice President of Global Partnerships, Erin Blair, to discuss the value of combining route optimization and fleet management technology into one super-charged platform. They discuss everything from the challenges of last mile delivery to the everyday solutions for fleets to optimize routes. Erin Blair also shares his perspectives on the future of fleet management. Be sure to subscribe to the show wherever you get your podcasts. Also, connect with Erin on LinkedIn. You’ll join a community of like-minded fleet lead...
2024-08-0734 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 50 | Building Community with the Straight Talk on Fleet PodcastOn this short but sweet episode of Straight Talk on Fleet podcast, Erin celebrates 50 episodes and 11,000 followers on LinkedIn! Why is this important? Well, the Straight Talk on Fleet podcast aims at building a community of industry professionals! It’s a destination for thought leadership, best practice sharing, vetting out challenges and fosters open dialogue for solutioning. In this 50th episode, Erin shares memorable moments around guests, content and the 3 main themes that resonate in each episode. Having a well-developed and adopted safety program for your fleet is foundational and will drive success in every ar...
2024-07-1711 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 48 | Erin Joins the Pest Posse: Managing Your Most Dangerous Tool
2024-07-0229 minThe Straight Talk on Fleet
The Straight Talk on FleetEP49 | Uncensored Tips from the Trenches, Live from NAFA I&E 2024In this 49th episode of The Straight Talk on Fleet podcast, Erin interviewed 5 seasoned fleet professionals from the NAFA booth at NAFA I&E 2024. NAFA I&E is one of the industry’s top learning and networking events. Each fleet manager shared who they are, what they do, what they are working on now and in the near future, and lastly, gave their perspective on driving safety culture in their fleet and organizations. The top tips centered around: Top-down leadership approach Safety tools and technology Driver involvement and adoption st...
2024-06-1244 minThe Straight Talk on Fleet
The Straight Talk on FleetEP48 | Driving Change: A Deep Dive into Sustainable Fleet PracticesIn this 48th episode of Straight Talk on Fleet Podcast, we repurpose a great conversation hosted by Tom Raftery, host of Sustainable Supply Chain Podcast. In Tom’s words: In this enlightening episode of the Sustainable Supply Chain podcast, I had the pleasure of hosting Erin Gilchrist, VP of Fleet Evangelism at IntelliShift. Erin brought a wealth of knowledge and practical advice to the table, discussing the multifaceted approach needed for achieving sustainability in fleet management beyond the simple transition to electric vehicles. We delved into the significance of leveraging technology and data to...
2024-05-3140 minThe Straight Talk on Fleet
The Straight Talk on FleetDigital Vehicle and Tire Inspection Solutions for Commercial Fleet EfficiencyHost Marc Babin of The Auto Tech Show Podcast interviews Erin on his podcast hosted by Anyline. In this 47th episode of Straight Talk on Fleet Podcast, we repurpose a great conversation hosted by Anyline’s Marc Babin, host of Auto Tech Show Podcast. Embark on a transformative journey in commercial fleet management with this unique industry expert discussion! Explore the efficiency-enhancing power of our diverse vehicle and tire inspection solutions, enabling you to shorten fleet downtime and keep your vehicles on the road. Discussion Topics: Comprehensive Fleet Oversight En...
2024-05-1737 minThe Straight Talk on Fleet
The Straight Talk on FleetEP46 | Erin Chats on All-Things Fleet Management and Supply Chain on the Speaking of Supply Chain PodcastIt takes a lot of moving parts and careful maintenance for a vehicle to effectively run—and it takes as many moving parts and as much maintenance for a company to effectively manage a fleet of vehicles.
2024-05-0936 minThe Straight Talk on Fleet
The Straight Talk on FleetEp44 | Automotive Fleet Safety Beyond the Driver / An Anyline Interview with Erin
2024-04-0930 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 45 | Paraco Gas Gains Efficiencies and Drives Safety with IntelliShift
2024-04-0939 minThe Straight Talk on Fleet
The Straight Talk on FleetEP 43 | Driving Innovation: Insights from IntelliShift's New CEOIn this 43rd episode of The Straight Talk on Fleet, Erin interviews IntelliShift’s new CEO, Henry Popplewell. Henry comes to IntelliShift with a wealth of knowledge and experience. Erin and Henry cover everything from Henry’s background, why he came to IntelliShift, how IntelliShift stands out in the industry against its competitors, to insights into fleet industry trend and innovations. Henry shares about IntelliShift’s Mission to Zero Accidents and the impact it is having on customer results. Be sure to subscribe to the show wherever you get your podcasts. Also, connect with Erin on Lin...
2024-03-0139 minThe Auto Tech Show
The Auto Tech ShowAutomotive Fleet Safety Beyond the DriverOn this episode, we are heading to the world of fleet management, talking about a critical topic that has a direct effect on literally every driver on the roadway. Of course, we are talking about fleet safety and looking beyond the driver themselves to the processes and procedures that happen in the background. It is a rather complex topic, and one that I wanted to bring someone with a wealth of fleet experience into. As the host of the “Straight Talk on Fleet” podcast, Erin Gilchrist Roogg has had countless in-depth fleet conversations with some of the largest indus...
2024-02-0530 minCHURN FM
CHURN FME230 - A Pivotal Moment for Customer Success: AI, Efficiency, and Innovation with Kristi FaltorussoToday on the show, we have Kristi Faltorusso, the Chief Customer Officer at ClientSuccess. In this episode, Kristi shares her journey from IntelliShift to her current role, revealing how her experiences have shaped her approach to customer success.Kristi then discusses the transformative impact of AI on customer success strategies, emphasizing how these technologies are streamlining processes, enhancing efficiency, and unlocking new potential for both teams and customers. We then explored the crucial role of content in building successful customer relationships, underscoring the evolving nature of customer success roles.We wrapped up...
2024-01-3145 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 41 | Erin with Bill Schankel on Unlocking Your Fleet Career Potential with Association MembershipErin switches it up in Episode 41 of Straight Talk on Fleet Podcast to talk about how association membership and involvement can boost career success. Research shows that active participation in professional associations offers a range of benefits that can positively influence career development and advancement. To talk about how NAFA supports this idea, Erin hosts Bill Schankel, CEO of NAFA Fleet Management Association. Fleet Professionals can expect to hear how to take advantage of what NAFA has to offer to enhance their careers, and much more. Be sure to subscribe to the show wherever you...
2024-01-0932 minThe Straight Talk on Fleet
The Straight Talk on FleetEP39 | Interview Fleet Manager of the Year Finalist, Sharon Etherington of RocheIn this 39th episode of The Straight Talk on Fleet, Erin interviews industry expert and Fleet Manager of the Year Finalist, Sharon Etherington. Sharon is Sr. Manager, Regional Administrative Services at Roche. In her role, she manages travel, fleet, and credit card services for the US and Canada. Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. This episode promises to deliver pro tips, stories and great conversation from two of the industry’s top fleet leaders. Sharon shares her secrets to success that any fleet, safe...
2023-12-0438 minGreat Day in Sales
Great Day in SalesDustin Sears: How To Close a Deal Even After Your Competitor Thought They Did.We are joined by Dustin Sears, a seasoned sales expert at Intellishift, who shares the secrets behind his team's incredible tripling of production within just a year. Listen in as he explains the importance of creating an environment that not only fosters a strong work ethic but also encourages fun and camaraderie. Dustin gives us a peek into the workings of IntelliShift, an all-in-one fleet platform that has revolutionized fleet management with integrated GPS telematics, AI dash cameras, maintenance, fuel cards, and compliance. He underscores the importance of having an internal fire and setting personal and team g...
2023-12-0226 minThe Straight Talk on Fleet
The Straight Talk on FleetEp38 | Route Optimizations Impacts on Successful Fleet ManagementIn this 38th episode of the Straight Talk on Fleet podcast, Erin hosts Matt Vesey, Director of Professional Services at Wise Systems. Wise Systems, a partner to IntelliShift, is an Autonomous Dispatching and Routing solution that empowers operations teams and drivers to improve fleet efficiency and customer service, seamlessly adapting to the everyday challenges they encounter. Matt and Erin dig into the topic of route optimization for fleets. Successful routing can increase safety and efficiency for your fleet, drive compliance and extend vehicle life and much more. So, no matter what camp you’re in currently, you’ll w...
2023-11-0835 minThe Lead Pedal Podcast for Truck Drivers
The Lead Pedal Podcast for Truck DriversArtificial Intelligence Dash Cams With Erin Gilchrist of IntelliShift Artificial Intelligence Dash Cams With Erin Gilchrist of IntelliShift Dash Cams are common place in the trucking industry but are you getting the real information. Artificial Intelligence has now entered the dash cam arena and we talk with Erin Gilchrist about how they work and how they affect truck drivers in the trucking industry today. You can learn more about IntelliShift at www.intellishift.com  This episode is sponsored by RIMS Transport who is looking for owner operators and drivers to  work cross border operations out of Hamilton Ontario. You can learn more ab...
2023-11-0832 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 37 | ROI Analyses; A Valuable Tool in Project Management and Measuring Ongoing SuccessIn this new episode of the Straight Talk on Fleet podcast, Erin breaks down the what, why and how of using ROI analyses to improve project management and ongoing success measurement. She talks about the key components of a fleet safety technology ROI analysis and how the tool can and should be used as a living, breathing document. Erin shares what fleet, safety and operations leader should expect from supplier partners as it relates to building an ROI model that will them up to win inside their organizations using the right inputs, data and information. Be sure...
2023-10-0521 minThe Straight Talk on Fleet
The Straight Talk on FleetEp36 | Exploring and Solving Payment Solutions Issues for FleetsIn this 36th episode of the Straight Talk on Fleet podcast, Erin hosts a guest, Matt Glaser who is the VP of Product Management at Car IQ. Car IQ is a partner in IntelliShift’s partner network. At Car IQ, they have created a payment solution developed specifically for vehicles and fleets. Their platform enables vehicles to autonomously initiate, validate and complete payments for services such as tolls, fuels, parking, and more. In this episode, Erin and Matt will talk about the challenges that fleet leaders face with payment solutions, fuel management programs and more. The good ne...
2023-09-2144 minThe Straight Talk on Fleet
The Straight Talk on FleetEp35 | Celebrating 35 Episodes and How Far We’ve ComeIn this 35th episode of the Straight Talk on Fleet podcast, Erin celebrates how far she’s come in being a new podcaster and influencer in the fleet and safety industry! She shares the mission and pillars of the podcast, recaps some of the hot topics covered so far, and the three themes that tie all of her content together. Erin calls the fleet community to action as well by asking for more engagement, best practice sharing, comments and suggestions. Enjoy this recap of the Straight Talk on Fleet podcast, like, comment, share, and subscribe wherever you fi...
2023-09-2114 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 34 | Interviewiew with a Recovering Distracted DriverJoin Erin for the 34th episode of Straight Talk on Fleet. In this special episode, Erin hosts Steve Kiefer, Founder and President of The Kiefer Foundation, founded in honor of the legacy of Mitchel Kiefer, Steve’s son. Mitchel lost his life in a distracted driving crash on September 19, 2016. Steve spent his career in the automotive industry before retiring from GM to manage his foundation full time. In this episode, Steve and Erin will talk about distracted driving, Steve’s loss story, and the goals of the foundation. The mission of the Kiefer Foundation is to end dist...
2023-08-0450 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 33 | 3 Mistakes Fleet Leaders Make That Could Increase Distracted DrivingAs a fleet leader, a top concern is fighting distracted driving. You have all the right things in place, but it’s still an issue. You’re not alone. National numbers of distracted driving-related events are still rising despite the laws, technology, and campaigns. What is it we’re not seeing? What if we are unintentionally encouraging distracted driving by: Understating policy and training Lacking technology solutions Ignoring driver feedback and engagement In this 33rd episode of The Straight Talk on Fleet podcast, Erin shares the recording of the live session where...
2023-07-2536 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 32 | Let’s Tackle Distracted Driving with Shelley ForneyJoin Erin for the 32nd episode of Straight Talk on Fleet. In this special episode, Erin hosts Shelley Forney. Shelley is a Motivational Distracted Driving Awareness Safety Speaker who lost her 9-year-old daughter Erica to a distracted driving crash. In this episode, Shelley and Erin will talk about distracted driving, Shelley’s loss story, the science behind the problem and much more! Learn about cognitive distraction, some staggering statistics and take the pledge to end distracted driving for you, your family, your organizations and our industry! Be sure to subscribe to the show wherever you ge...
2023-07-251h 00The Straight Talk on Fleet
The Straight Talk on FleetEp 31. Live Podcast | Are Your KPIs on Track with Kimberly FisherJoin Erin for the recorded version of her latest Straight Talk Live podcast episode! She interviews Kimberly Fisher, a longtime friend and fleet industry expert and recent finalist for AFLA’s Fleet Manager of the Year Award. Kimberly will share her journey in fleet management and provide insights on how to build and execute a winning fleet program. Most importantly, they will dig into that KPIs fleet manager should be using to ensure their own programs are a success. Key topics include: Optimizing fleet operations Leveraging technology Engaging driver safety and co...
2023-06-1952 minThe Straight Talk on Fleet
The Straight Talk on FleetEp30 | Erin Talks Fleet Safety with Fleet Safety Geeks at NAFA I & E 2023In this podcast short, Erin records live from the NAFA I & E in Baltimore as a guest on the Fleet Safety Geeks podcast. Erin gives a short keynote on all-things fleet safety. You can expect to hear about the critical aspects of a successful fleet safety program to include tools, technology, processes, data and more. All shared in a fun and interactive environment at the fleet industry’s top fleet management conference. For a deep dive on fleet safety and building safety culture in your organization, watch or listen to episode 10 of the Straight Talk on Fleet po...
2023-06-0207 minThe Straight Talk on Fleet
The Straight Talk on FleetEp29 | From Rookie to Pro: 3 Tips to be an Innovative and Solution-Oriented Fleet Leader with David Hayward, Fleet Manager from ABM IndustriesIn this 29th episode of The Straight Talk on Fleet podcast, Erin interviewed her long-time friend and fleet industry colleague David Hayward, live from the Wheels, Inc. coffee lounge at the 2023 NAFA I&E in Baltimore. NAFA I&E is one of the industry’s top learning and networking events. David is the Global Fleet Manager at ABM Industries, a global facilities services company. Erin and David shot a sort of “podcast short” covering: How David got into fleet management What David would tell his younger self knowing what he knows now
2023-06-0214 minThe Straight Talk on Fleet
The Straight Talk on FleetEp28 | Live from NAFA with Wheels, Inc.’s Laura JozwiakIn this 28th episode of The Straight Talk on Fleet podcast, Erin interviewed her long-time friend and fleet industry colleague Laura Jozwiak, live from the Wheels, Inc. coffee lounge at the 2023 NAFA I&E in Baltimore. NAFA I&E is one of the industry’s top learning and networking events. Laura is the SVP of Client Relations and Sales at Wheels, Inc. and comes with many years of fleet industry knowledge and expertise. Wheels is one of the largest fleet management companies in North America, Wheels features a portfolio of 800,000 vehicles under management across the continent. ...
2023-05-0328 minFleet Safety Geeks
Fleet Safety GeeksFleet Safety Geeks Live at NAFA 2023 with IntellishiftWelcome to the Fleet Safety Geeks podcast, where we talk about all things fleet safety. On this episode, we are live from the showroom floor at NAFA 2023 in Baltimore and we're talking to Intellishift, a leading provider of fleet safety solutions. Intellishift's platform uses technology including telematics data to help fleet managers improve driver safety and reduce costs. We'll be talking to Intellishift's VP of Fleet, Erin Gilchrist, about how their platform works, how it can help fleet managers improve safety, and what the future holds for fleet safety. So sit back, relax, and let's get started.
2023-04-2807 minThe Straight Talk on Fleet
The Straight Talk on FleetEp27 | Straight Talk on Maintenance: Futureproof Your FleetIn this episode of The Straight Talk on Fleet, Erin hosted Straight Talk Live with an audience of fleet professionals coming together on the topic of fleet maintenance. In this recording from the live podcast, Erin shares the present and future states of fleet maintenance. With her extensive experience in the field, you can expect valuable insights and real-world examples. In this podcast, you will learn: Erin will share her fleet maintenance framework for success, and share: 1. What data you need to collect for predictive maintenance. 2. Hear what other fleet leaders are doing...
2023-04-1940 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 26 Interview with Mike Camnetar at Work Truck Week 2023In this episode of The Straight Talk on Fleet, Erin comes to you from NTEA’s Work Truck Week 2023 in Indianapolis, one of the industry’s largest fleet expos. The interview takes place in Knapheide’s booth on the show floor where they were celebrating 175 years in business. Congratulations and thank you to our friends at Knapheide for hosting this episode. Erin interviews friend & colleague, Mike Camnetar, Fleet Services Manager for General Mills. General Mills, if you’re not aware, produces some of the world’s most iconic brands like Cheerios, Chex and the like. They make the food t...
2023-03-2919 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 25: Customer Experience, My Vision of a Successful PartnershipCustomer experience or “CX” as we like to call it these days, is crucial to successful relationships and partnerships in business. Statistics show that 70 percent of customers say they have made purchase decisions based on the quality of the customer experience. In this 25th episode of The Straight Talk on Fleet podcast, Erin shares her philosophies and learnings on customer experience and her vision of what makes up a successful supplier relationship. Topics she’ll dig into are: What is customer experience? What should it look and feel like? The importance of hea...
2023-03-1535 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 24 Live Podcast Event | Simplify Fleet Management with Consolidated DataNo matter what your current tech stack is, pairing and surfacing the right data is essential to improving operational efficiency. In this recording from her live podcast episode of The Straight Talk on Fleet, Erin sheds light on why fleet/operations/safety leaders need to consolidate safety, maintenance, inspection, and fuel data, by branch and by location, to surface the data you need right now, next and later. With her extensive experience in the field, she brings valuable insights and real-world examples. In this podcast, you will learn: Why the way you navigate...
2023-03-0120 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 23: The Fleet Community Pays it Forward; An Interview with Ryan Wilkins of Ronald McDonald House Charities of Central OhioIn this episode of The Straight Talk on Fleet, Erin hosts esteemed guest Ryan Wilkins, CMO of Ronald McDonald House Charities of Central Ohio and the Founder and Manager of RMHC’s National Vehicle Donation Program. Ryan is a longtime colleague and friend who inspires Erin to be a better human! Erin serves on the board of RMHC of Central Ohio and chairs the Vehicle Donation Program Committee alongside Ryan. Erin has always said that working for an organization that not only gives back but encourages and supports their associates in doing the same is a deal br...
2023-02-1529 minThe Straight Talk on Fleet
The Straight Talk on FleetEpisode 22 Live Podcast | A Conversation on Building a Culture of SafetyJoin the conversation and bring your best practices around safety culture. Changing hearts and minds around safety in organizations can be complicated and building a culture of safety can be even harder because it means something different. It means that safety is part of the very fiber of being for your organization. In this live version of The Straight Talk on Fleet Podcast, Erin will provoke thinking around safety culture as a people-first strategy and "the way we work" vs. "a way of working." Saying "a way of working" suggests there is another way. So, if you're...
2023-02-0152 minThe Straight Talk on Fleet
The Straight Talk on FleetEP21 Interview with IntelliShift Customer Tommy Parker of Fox ElectricOn today’s episode of The Straight Talk on Fleet podcast, Erin interviews IntelliShift customer Tommy Parker. Tommy is the operations manager and a charismatic people leader at Fox Electric out of Arlington, Texas. Fox Electric was established in 1960 and has built a solid reputation for reliability and performance as electrical contractors throughout the Dallas-Fort Worth Metroplex. Erin and Tommy discuss safety, leadership, what it’s like to be a customer of IntelliShift, and more. Tommy will share how using IntelliShift’s telematics and AI video dash cams solutions is improving Fox’s safety, significantly reducing their accident...
2023-01-1141 minThe Straight Talk on Fleet
The Straight Talk on FleetThe 12 Days of Christmas with The Straight Talk on FleetBe sure to subscribe to the show wherever you get your podcasts. Also, connect with Erin on LinkedIn. You’ll join a community of like-minded fleet leaders, have a voice in the conversation, and be part of an industry-leading initiative to elevate the role of fleet operations and break down the barriers to change. Host: Erin Gilchrist LinkedIn: https://www.linkedin.com/in/erin-gilchrist-rugg/ Facebook: https://www.facebook.com/ErinGilchristSTOF Twitter: https://twitter.com/Straightalkonfl Straight Talk on Fleet Podcast Channels Apple Podcast: https://podcasts.apple.com/us...
2022-12-2504 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 20 | Interview with Bob Martinez of the NYPD: Adapting According to BobIn episode 20 of The Straight Talk on Fleet, we have the privilege of hosting industry expert Bob Martinez, Deputy Chief of the Support Services Bureau of the NYPD. He started out in 1986 as an auto mechanic and has held several positions over his 36+ year career at the NYPD. The Support Services Bureau provides logistical and technical support to all commands within the New York City Police Department & services the public through the operations of Fleet Services Division. Bob oversees approximately 800 members of the service and an annual operating budget of over $153 million. In this episode, we talk...
2022-12-1446 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 19 | Controlling the Uncontrollable: Mitigate the pain of market conditions with a sound approachOur macro-economic conditions are an opportunity to reassess our people, processes, and technology to mitigate the pain. In this episode of The Straight Talk on Fleet Podcast, we broadcast Erin’s webinar on how to control the uncontrollable. She digs into sound methods by which to mitigate the pain and pressure of a volatile market and succeed in the areas of people, fleet, operations and safety management. Erin breaks it down into a few categories: How to reassess people, processes, and technology during times of economic uncertainty Best practices related to project management, change management, an...
2022-11-1752 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 18 | Interview with Gary Williams, Operational Excellence Leader at Liberty Coca ColaIn episode 18 of The Straight Talk on Fleet, we have the privilege of hosting IntelliShift customer and experienced logistics and operational leader, Gary Williams of Liberty Coca-Cola. The Coca-Cola Company (NYSE: KO) is a total beverage company, offering over 500 brands in more than 200 countries and territories. In this episode, we touch upon a lot of key industry topics during this episode. Gary’s career path and current role as Manager, Operational Excellence Key initiatives in Liberty Coca-Cola's fleet, safety and operations programs How telematics has played a key role in organizational su...
2022-11-0934 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 17 | Interview with AFLA’s 2022 Fleet Manager of the Year, Jonathan KamannsIn episode 17 of The Straight Talk on Fleet, we have the privilege of hosting award-wining and experienced corporate fleet professional Jonathan Kamanns. Jonathan is the Associate Director, Fleet and Safety for Boehringer Ingelheim, a leading research-driven global pharmaceutical company that creates value through innovation in areas of high unmet medical need and has over 52,000 employees in 130 markets. In this episode, we touch upon a lot of key industry topics during this episode. Jonathan’s fleet career journey into the Fleet industry and more about his role What he did to be nominated and ev...
2022-11-0236 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 16 | Interview: Fleet Manager deep dive with Danielle Wyres of Titan Solar PowerIn episode 16 we have a wonderful guest Danielle Wyres, Director of Fleet and Logistics at Titan Solar Power out of Mesa, Arizona. Titan Solar Power is a people-forward organization with a healthy culture. They specialize in residential rooftop solar solutions and handle all aspects of their solar module installations. In this episode, we touch upon a lot of key industry topics during this episode. Danielle’s journey into the Fleet industry and her role as fleet director Current fuel initiatives and how she must combat the high costs associated She touches on...
2022-10-2629 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 15 | Eliminate swivel chair management with fleet analyticsIn today’s podcast, Erin brings it full circle, digging into data stewardship by way of a single connected, integrated, powerful, easy-to-use fleet intelligence platform. The main 3 tiebacks or themes that really resonate within each episode is; having a well-developed and adopted safety program for your fleet is foundational and will drive success, a modern tech stack to include telematics, AI video dash cams, and a fleet intelligence platform will produce the data and information you need, having a single, connected, and integrated fleet intelligence platform.
2022-10-1933 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 14 | Fleet Management Metrics, KPIs all Fleet Managers Should be TrackingKeeping our finger on the pulse of safe and efficient fleet operations takes a village. In this episode of The Straight Talk on Fleet, Erin digs into key metrics and KPIs that all fleet operations and safety leaders should consider and socialize within their organizations. The overarching theme around KPIs in this podcast is that KPIs should demonstrate to your organization how effective you are as a fleet, operations, and safety team. Erin considers KPIs as a guide to help leaders make good decisions to improve our fleet operations. She suggests that focusing on baselines and needed improvements in...
2022-10-1231 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 13 | Fuel Management Strategies in Volatile Times and For All TimesAt this stage of the game, organizations still allow fuel prices to dictate how focused they are on their fuel, and sustainability efforts are behind the times. It always has been and still is an outdated way of thinking. Foundationally, organizations should have a consistent approach to sustainability and fuel management with safety as the overarching theme. In this episode of The Straight Talk on Fleet, Erin talks about developing a cutting-edge fuel management program for fleets. Her messaging aims to help fleet managers transcend traditional thinking on fuel management that typically ebbs, and flows based on...
2022-10-0530 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 12 | The First Steps in Developing a Fleet Safety Policy with the Fleet Safety GeeksDeveloping a fleet safety policy is a critical process and an integral part of managing a safe and efficient fleet. In this first of a three-part series on this topic, our own Erin Gilchrist appears as a guest on the Fleet Safety Geeks podcast to share her expertise and experience. She is hosted by long-time industry experts Bob Mossing, Global Fleet Director at Steris Corporation and Phil Moser, VP Customer Development at Driving Dynamics. In this episode, the group digs into the process and core components of developing a comprehensive fleet safety policy to include a legal point of...
2022-09-281h 04The Straight Talk on Fleet
The Straight Talk on FleetEp 11 | Replacing Technology and Technology Providers, an Arduous but Critical StrategyIn today's marketplace, there are many options for fleet and vehicle technology. Often providers in this space fail to provide a fully integrated and connected solution for their clients, leaving fleet leaders in a position to go back out and find the right solution for their organizations. In episode 11 of The Straight Talk on Fleet, Erin discusses the pain points and rewards of switching technology and technology partners. She digs into the why and how to best approach this tough task, while emphasizing that the real pain is in staying with a provider that is not exceeding your organizationÕs...
2022-09-2119 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 10 | Building a Culture of Safety; Changing Hearts & Minds on Safety and People LeadershipChanging hearts and minds around safety in organizations can be difficult. Building a culture of safety can be even harder because it means something different. It means that safety is part of the very fiber of being for your organization. In episode 10 of The Straight Talk on Fleet Podcast, Erin provokes thinking about safety culture as a people-first strategy and “the way we work” vs. “a way of working”. Saying “a way of working” suggests there is another way. So, if you’re building culture, stay aligned with the path of “the way we work” to keep the entire organization beati...
2022-09-1427 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 9 | Control the Uncontrollable with AI Video Dash CamerasIn today’s environment of distractions and instant gratification, there’s an even greater need for technology in fleet vehicles that can protect drivers, fleet leaders, and organizations from unforeseen risks. Our roadways are flooded with drivers who are engaged in inattentive driving behaviors on a consistent basis. Erin talks about how to control the uncontrollable by adding AI Video Dash Camera technology to fleets. She describes how to overcome the detractors of this technology with statistics, sound data, ROI modeling, and pilots. Erin shares step-by-step, how to roll out this technology in your fleets while showing drivers what is i...
2022-09-0721 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 8 | Inspections, A Foundational Step in Successful Fleet ManagementIn this episode of the Straight Talk on Fleet podcast, Erin discusses the value of performing consistent and accurate vehicle and equipment inspections in your fleet. She digs into the risk and cost of inaction as it relates to vehicle inspections, what a solid vehicle inspection program should look like and what organizations should expect when the program is executed. Erin cuts through the noise and outlines a program for fleet leaders to follow. She also shares how inspections, as a part of your total fleet management solution, will increase safety and compliance, reduce unplanned events, and decrease accidents...
2022-08-3121 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 7 | Fleet Management Fireside Chat with Bob MossingIn this episode of The Straight Talk on Fleet podcast, Erin hosts the Director of Global Fleet Administration at STERIS and Co-Host of The Fleet Safety Geeks Podcast, Bob Mossing. Bob Mossing is not only a highly experienced fleet and operations manager who has demonstrated the ability to lead a diverse team of professionals. He also has strong technical and business qualifications with an impressive track record of more than 20 years of hands-on experience in strategic planning, business unit development, and process engineering strategies. At STERIS he is currently responsible for a fleet of 2,000 vehicles dispersed throughout...
2022-08-2432 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 6 | Analytics’ Role In Predictive Maintenance SuccessAlmost everything that happens to your fleet and drivers can be prevented (or reduce the risk in a very meaningful way.) The keys to building a truly proactive and predictive maintenance program for your fleet lies in how well you can collect and interpret the data signals coming from both your vehicles and your driver’s behaviors. This will inform how you structure your maintenance policy and compliance reporting to give you the visibility you need to keep your vehicles on the road and your drivers safe. Today, there is even greater pressure to build best practices an...
2022-08-1742 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 5 | Partnering for Change Management SuccessFleet managers are often left wearing many hats – thought leader, change agent and project manager within their organizations. Solving fleet challenges and rolling out new technology can be daunting. On top of an already busy day-to-day schedule, it takes extensive research to identify the right set of potential supplier partners and carry through the pilot and deployment process. Change management should be a shared responsibility – and it can be when we build a well-rounded team of internal and external partners. On today’s show, Erin tackles takes a strategic approach to change management and outlines how to partne...
2022-08-1022 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 4 | Sustainability: Your Workforce, Drivers and You (The Fleet Manager)Taking steps to green your fleet is just one component of sustainability. Building a fleet that’s sustainable for the long run – one that’s safe, efficient and profitable – starts with caring for your fleet from the ground up. That includes building sustainable practices that address driver and workforce sustainability, as well as sustainability for yourself as the fleet manager, both personally and professionally. On today’s show, Erin outlines how to keep your drivers, your entire fleet team, and yourself fit and cared for so you can achieve optimum performance and keep your entire fleet ecosystem safe, heal...
2022-08-0217 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 3 | How To Build a Fleet Sustainability PlanFleet sustainability means different things to different people. On today’s show, Erin shares a holistic approach to sustainability that includes three main components:• Personal and professional sustainability• Workforce and driver sustainability• Fleet sustainabilityIt’s a big topic, and one that will span multiple episodes. For today’s discussion, Erin focuses in on sustainability and fleet management – and the key elements that go into developing and managing a successful fleet sustainability plan.Be sure to subscribe to the show wherever you get your podcasts. Also, connect with Erin on LinkedIn. Y...
2022-07-2618 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 2 | What You'll Get From The Straight Talk on FleetCurious why you should subscribe and tune in to watch the latest episode of The Straight Talk on Fleet each week? Then you won’t want to miss this week’s episode.Listen in as Erin shares the three foundational pillars of the podcast that drive the show’s content and topics – and how they stem from the biggest challenges and successes she faced in managing a fleet, leading a team of fleet administrators, and managing a large network of internal and external partners. Mastering these pillars will make you more effective and take your role as...
2022-07-1909 minThe Straight Talk on Fleet
The Straight Talk on FleetEp 1 | Join Us in Building a Fleet CommunityThe Straight Talk on Fleet is a brand new podcast hosted by award-winning fleet leader Erin Gilchrist. On each episode, Erin will break down fleet management, cut through the noise and get to the real issues that safety and operations leaders struggle with every day. The goal is to get to the bottom of how leaders can break down the silos of information that stand between them and the ability to run a safe, efficient and sustainable fleet. To accelerate change management and use real-time, accurate data to drive massive efficiencies across fleet-focused business processes. And to...
2022-07-1331 minUtility Safety Podcast by Incident Prevention Magazine
Utility Safety Podcast by Incident Prevention MagazineLearn how Intellishift’s telematics and AI camera solutions are improving utility fleet safetyKurt reports in from the NAFA conference where he met up with Intellishift's Jordan Kittle to talk all about how the company is making innovative technology solutions that improve utility fleet safety as well as a conversation about a celebrity encounter with LeBron James.    This podcast is sponsored by T&D Powerskills. If you are looking for a comprehensive lineworker training solution, visit tdpowerskills.com today and use the exclusive podcast listener promo code podcast2023 to receive a 5% discount!
2022-04-1908 minConnectedOps Visionaries
ConnectedOps Visionaries6 Tips To Beat the Fuel Price SurgeFuel prices are surging – rising higher each day. A number of factors are contributing to the increasing cost of oil, and the net result is the highest gas prices on record. With prices at a 14-year high, it’s hard to imagine paying even more at the pump, but all signs say we will. For the fleet industry, that fuel-pump pain is multiplied by the number of vehicles you operate. And these surging fuel prices threaten the health and profitability of your business. You can’t change the price of fuel, but you can lessen its impa...
2022-03-1606 minConnectedOps Visionaries
ConnectedOps VisionariesDrive Savings, Sustainability and Fleet Safety with Liberty Coke’s Gary WilliamsGary Williams, Manager of Business Transformation and Operational Excellence at Liberty Coke, joins us to talk about using data to identify opportunities to streamline operational efficiency. Gary discusses his recent initiative to reduce idle time across Liberty Coke’s fleet of vehicles. To complete the project, required extensive data analysis to identify the root cause of excessive idle time across vehicle types, and ongoing driver involvement to gain full context, define an effective new process, and gain buy-in. With hundreds of vehicles on the road every day, the initiative has the potential to reduce Liberty Coke’s carbo...
2022-02-2322 minConnectedOps Visionaries
ConnectedOps VisionariesTop 5 Tips: Automate Your Fleet Operations to Spend More Time on Your BusinessWhen you’re responsible for the efficient operation of a growing fleet, figuring out how to get more done in less time is critical. It’s never been more true – time is your scarcest resource. The good news? There are concrete steps you can take to reclaim hours in your work week. By cutting the inefficiency out of the tasks and reports that you repeat regularly – some of them, daily – you’ll save countless hours. That’s time you can apply directly to higher-value activities that improve the bottom line of your business.Automation is the key, becaus...
2021-11-2907 minConnectedOps Visionaries
ConnectedOps VisionariesTop Hacks to Cut Costs While Growing Your FleetDiscovering the need to expand your fleet is great news; it means your business is growing. But each time you add a vehicle, your costs increase as well. You’re adding to your insurance premiums. More drivers on the road means greater chances of an accident – along their associated costs and liability. And there’s increased fuel and maintenance expenses to consider.On the surface, it sounds daunting – especially if your business centers on delivering a service and your fleet is simply a means to reach your customers and not a core part of your mission. But with a s...
2021-11-1505 minConnectedOps Visionaries
ConnectedOps VisionariesReduce False Accident Liability Claims: 6 Pieces of Evidence to Exonerate Your DriversIf your business depends on mobile workers and fleets of vehicles to deliver your products and services, accident and damage claims are inevitable – even with the best safety program in place. And while studies show that in the overwhelming number of crashes involving a car and truck, the commercial driver is not at fault, they’re often blamed. False liability claims harm your drivers’ records, they lower your CSA score and result in excessive legal and insurance payouts. Learn the 6 key pieces of evidence you need in order to build a case to exonerate your drivers – and your bran...
2021-09-2405 minConnectedOps Visionaries
ConnectedOps VisionariesGrow Your Fleet, Save Time and Cut Complexity with Stavola’s Joe TorrenteJoe Torrente, Director of Transportation at the NJ-based field services business at Stavola, joins us for an in-depth conversation about the challenges he faced while trying to navigate disconnected paper-based processes, a lack of safety monitoring, and a complicated range of construction, asphalt, and recycling equipment. His experience illustrates the difficult transformation emerging companies undergo as their fleet of vehicles and assets grows. In the conversation, we talk about the underlying causes of common fleet operations inefficiencies – and how Joe has overcome them to gain back hours of time in his day, and cut costs to drive pro...
2021-07-2326 minConnectedOps Visionaries
ConnectedOps VisionariesAI Video Dash Cameras: How To Maximize ROI on Your Fleet InvestmentOptimizing safety is a top priority for fleet-driven businesses, and a tremendous responsibility for fleet and safety managers. It takes full visibility – on and off the road – to keep drivers safe, ensure compliance with company safety policies and regulatory requirements, reduce accidents and violations (and their associated legal and insurance cost implications), and protect the business and brand reputation. Fortunately, new artificial intelligence (AI) technology can help fleet-driven businesses achieve all of these goals. Today, host John Carione outlines the importance of AI video dash cameras to an effective fleet safety program, and shares how to maximize the r...
2021-07-0607 minConnectedOps Visionaries
ConnectedOps Visionaries7 Ways to Increase Driver Retention and Keep an Efficient Fleet On the RoadFor years, fleet-driven businesses have watched the pool of available drivers shrink. The shortage is fueled by a number of factors, everything from younger workers coming into the industry at a lower rate than experienced drivers are leaving, to the amplifying impact of COVID-19.For businesses that depend on drivers to deliver goods and services, this trend can be crippling. Finding new drivers is a challenge – and recruiting and training is expensive. Today, host John Carione shares 7 ways you can increase driver retention and keep your fleet on the road.You can download a short gu...
2021-05-2306 minConnectedOps Visionaries
ConnectedOps Visionaries8 Best Practices for Getting Your Drivers On Board with AI Video Dash CamerasImproving fleet safety takes more than the right metrics and technology – it takes engaged drivers. New technology like AI dash cams can be a game changer when it comes to hitting your fleet safety goals, but the technology will only get you so far. Some drivers will inevitably associate cameras with ‘Big Brother’ style surveillance. For your program to be successful, you’ve got to show your team the real-time reduction in driving risk and how the cameras serve as an impartial eyewitness that can exonerate them from false claims.Today, host John Carione shares 8 best practices for gett...
2021-05-0405 minConnectedOps Visionaries
ConnectedOps VisionariesImproving Fleet Safety and Compliance with US Ecology’s Brian KucharskiBrian Kucharski, US Ecology’s Corporate Director of Transportation Compliance, joins us to talk about the company’s self-audit program (the Transportation Compliance Audit). The program helps ensure its fleet and its drivers are safe on the road and in compliance with company procedures and regulatory requirements – reducing accidents and violations. With more than a decade-long program history, the internal audit program is key to not only improving safety and compliance but in identifying best practices and innovations that individual drivers have created and US Ecology can implement across its broader fleet. 
2021-04-2829 minThe Customer Success Channel
The Customer Success ChannelKristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CSIn this episode, our host Anika Zubair chats with the inspiring Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS.When establishing their CS team, many organizations start with a reactive business strategy, responding to unanticipated issues only after it occurs. Shifting the mindset to a proactive strategy can enable the team to anticipate those issues, therefore eliminating the problems before they appear. So, how do you make that shift from firefighting churn to a lean and mean proactive CS...
2021-03-1039 minConnectedOps Visionaries
ConnectedOps VisionariesIT's Role in Mission-Critical Enterprise Solutions with Cisco's Sri SrinivasanSri Srinivasan is global leader in IoT at Cisco. He shares the importance of bringing IT and OT (operations technology) together to solve the problems of disconnected operations and to remove the silos that hinder innovation and growth. He talks about how Cisco partners with industry tech leaders to find mission-critical integrated solutions and the need to give IT a bigger seat at the technology table.
2021-01-2733 minConnectedOps Visionaries
ConnectedOps VisionariesAgility When it Matters Most with Joe GallittoJoe Gallitto joins us to talk about NY-based DJ Ambulette's digital transformation for their connected operations. Although the transformation started 5 years ago, it was integral to their ability to pivot in an unpredictable year and continue their mission to serve their community in new ways.
2020-12-3026 minCHURN FM
CHURN FMEP 91 | Kristi Faltorusso - Why IntelliShift ditched their churn risk score and now start all their customers off in the red zone.Today on the show we have Kristi Faltorusso, VP of Customer Success at IntelliShift. In this episode, we talked about how Kristi moved from a career in marketing to customer success and why it was the best decision she ever made. Kristi also shared what she focused on to get up to speed with the industry 12 years ago, and how previously being a power user of the product she worked for helped in launching her career in customer success.We also discussed the common churn and retention challenges across the companies Kristi has worked at, h...
2020-12-0948 minConnectedOps Visionaries
ConnectedOps VisionariesCustomer Success with Kristi FaltorussoAn early builder in the customer success space, Kristi Faltorusso (VP of Customer Success at IntelliShift) joins host John Carione to chat about how over 10 years ago Kristi came to be a part of the customer success "revolution" and how she expands this function from the traditional transactional "service" to a mutually beneficial and relationship-based "success" paradigm.
2020-11-1020 minGain Grow Retain
Gain Grow RetainWhat are key playbooks you should have in CS w/ Kristi FaltorussoIn a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
2020-09-2531 minGain Grow Retain
Gain Grow RetainDo you have renewal managers w/ Kristi FaltorussoIn a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
2020-09-1033 minGain Grow Retain
Gain Grow RetainDriving towards predictable renewals w/ Kristi FaltorussoIn a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Renewal management and how to look at the customer motions of your team Relationship management and staying transparent with your customers to drive outcomes -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is...
2020-08-1434 minGain Grow Retain
Gain Grow RetainHow to create smooth account transitions w/ Kristi FaltorussoIn a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: How to shift CSMs between accounts and maintain good relationships with our customers Changing the talk track to fit your customer segments and training your CSMs The age-old question in your career: Do you become a manager or an Individual contributor? -- If you want to join the discussion with thousands...
2020-08-0136 minGain Grow Retain
Gain Grow RetainCustomer success is the closest to the customer w/ Kristi Faltorusso In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: How can CSMs help launch a product Transforming from bookings to customer success focus Economics of a SaaS business and funding sources Technology and content marketing helping long-tail retention -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
2020-07-2435 minGain Grow Retain
Gain Grow RetainHow should a company set up the organization to ensure customer success w/ Kristi FaltorussoIn a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Where should customer success report In the organization How do move up Into the executive team Build renewal and retention models In B2B SaaS organizations -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ -- This...
2020-07-0931 minGain Grow Retain
Gain Grow RetainQ&A w/ Kristi Faltorusso: GGR Launch, VOC Program, Customer Advisory Board, Account OwnershipIn a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Gain Grow Retain launch! Voice of Customer Programs (Including NPS) Customer Advisory Boards and how they can be effective Sales and Customer Success - who owns the account? -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth...
2020-06-2236 minGain Grow Retain
Gain Grow RetainQ&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer successIn a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Relationship mapping at organizations Too dependent on relationships How does your customer make money? Freemium, proof of concept and pilot - how are you onboarding customers and applying customer success resources? Customer success and customer support In B2B SaaS -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
2020-06-0834 minGain Grow Retain
Gain Grow RetainQ&A w/ Kristi Faltorusso: Joining a new organization, evaluating talent, the customer journeyIn a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Coming In as a new leader at an organization Business-case with the CFO Gainsight Pulse: how do you execute so fast on your 120-day plan? Evaluating talent and presenting current employees with new job offers Management frameworks for teams Big goal: developing the customer journey Transactional mindsets versus retention mindsets -- This podcast...
2020-06-0231 minGain Grow Retain
Gain Grow RetainQ&A w/ Kristi Faltorusso: Joint Success Plans, Customer Marketing and What makes a healthy customerIn a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment: Joint Success Plans Customer Marketing Customer Health Executive Sponsors Top Qualities In CSMs -- This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/ Jay Nathan: https://www.linkedin...
2020-05-2559 min