Shows
This Week in Retail MediaEp 023: WARC study on AI; Frasers Group RMN; Chuck E. Cheese Media Network(!) - 16/05/25Amni-Channel, Omni-tronic? Kate and Jonathan discuss exactly how we should be referring to the new retail media network from Chuck E Cheese. The importance that marketers are placing on measurement (and rightly so), and why the launch of a retail media network by Frasers Group is exciting stuff. There is still time to register your interest for th STRATACACHE Cannes events:VIP Retail Media Changemakers Experience on June 17th here: https://bit.ly/4ljnD4mVIP In-Store Measurement Breakfast on June 18th here: http://bit.ly/438VF4hMe...2025-05-1638 minThis Week in Retail MediaEp 012: Australia Post go digital; Selfridges enhance their loyalty; and Valentine's Day brings creativity - 21/02/25In this episode Kate and Jonathan tackle the big questions: What is the difference between a retail media network and a DOOH offer (and how do you pronounce the name of that Australian agency?)? Are loyalty programs and luxury products exclusive? How do you break a chocolate heart? All this and a wee bit more are explored and will be explored further in the London edition of What’s in Store for Retail Media Networks, taking place on Monday, 31st March. Tickets are on sale now. Story One:Australia Post launches advertising networkh...2025-02-2133 minThis Week in Retail MediaEp 009: Currys, WHSmiths and the low down on NRF's The Big Show - 01/02/25This week Kate is joined by Alison Dunham of PRN. The two look at Currys extending their retail media network to in-store, a North American WH Smith retail media network taking flight and the trends at this year’s NRF.Further Reading on this week's episode:STORY ONE: Currys Connected Media Expands Into In-Store Advertisinghttps://retailmediaworld.com/monetization/currys-connected-media-expands-into-in-store-advertising/STORY TWO: WHSmith launches first in-store travel retail media networkhttps://www.gtrmag.com/business-news/retailers/2025/01/21/whsmith-launches-first-in-store-travel-retail-media-network/STORY THREE: N...2025-02-0239 minThis Week in Retail MediaEp 007: 2024 was All About In-Store; Connected Televisions; and Data - 28/12/24As we head into 2025, Kate and Jonathan discuss some of the top retail media trends of 2024. There is rapping (no really) and ‘wrapping’ up of topics including the rise of in-store, the eyes on connected television (CTV) and the drive for data. The duo look ahead to 2025 with the What’s in Store for Retail Media Networks event at NRF 2025 just around the corner. We will see you in the New Year.Theme 1: The Rise of In-StoreTescohttps://www.retailgazette.co.uk/blog/2024/10/tesco-ads-location/https://www.retailgazette.co.uk/blog/2...2024-12-2939 minThis Week in Retail MediaEp 006: Omnicom to join up with Interpublic?; Hy-Vee making moves in store; and IGA buys Inmar - 21/12/24Mergers and Acquisitions are explored in response to the news of the potential joining of Omnicom and Interpublic. Kate and Jonathan also look at the importance of customer journey in store as they discuss the investment Hy-Vee is making in store and what the buying of Inmar by IGA may mean for their members and shoppers. The TWIRM team wishes our listeners a holiday filled with laughter, joy and great chocolate.Story 1: Ad giant Omnicom takes aim at Big Tech, AI era with $13 billion Interpublic dealhttps://www.reuters.com/markets/deals...2024-12-2133 min
RetailMediaXAsdaJon Beill, Chief Growth Officer at LS Eleven, Asda’s loyalty and retail media business, and Sam Knights, CEO at SMG discuss how Asda is bringing its loyalty and media operations together to create a power retail media network, outlining how its offering to brands differs from its competitors, the digitisation of Asda stores and how SMG’s team works with the company to make it all happenDiscussion points:• Why now is the right time for Asda to create a retail media business• What LS Eleven offers brands• How...2024-09-2724 min
RetailMediaXITVPaul Skeldon is joined by Jayesh Rajdev, Controller of Advanced Advertising at ITV and Kate Hopkinson, Media Director at SMG to uncover how streaming TV has a key role to play in the retail media ecosystem and what ITV – the UK’s largest streaming platform – brings to the party.Discussion points:• The role of CTV in the retail media landscape – and how to navigate the complex network of retailers, brands and platforms to get the most out of it• A view of some of the brands ITV works with in retail media...2024-09-1618 min
RetailMediaXStonegate GroupJessica Cooke, Head of Media & Loyalty from Stonegate Group & Emma Dean COO at SMG join Paul Skeldon to talk about the role of retail media outside of traditional retail, taking a look at how it works across Stonegate’s portfolio of more than 4,500 sites including Be at One, Slug & Lettuce, Popworld and Walkabout.Discussion points:• How Stonegate Group uses its outlets to deliver an exception retail media service• How it orchestrates on-site, off-site, on-app and physical media as one offering• The creation and use of its Mixr app• T...2024-09-0222 min
RetailMediaXCo-opDean Harris, Head of Co-op Media Network and Rosie Houston, Managing Director of UK Partnerships at SMG outline how convenience retailers have a key role to play in retail media and how that differs from what is seen across the rest of the grocery sector.Discussion points:• How co-op has put retail media front and centre of its business• What marks convenience out from the grocery crowd when it comes to retail media• Integrating SMG’s team into the Co-op way of working – and what results it has delivered2024-08-1919 min
RetailMediaXSMGPaul Skeldon sits down with Katie Streeter Hurle, ex Procter & Gamble & now Chief Strategy Officer at SMG to discuss how retail media has evolved and how SMG has evolved with it – along with how the company works so closely with many of the UK’s leading retail media network providersDiscussion points:• What it takes to build a world class RMN in today’s market• What every retailer starting their retail media journey needs to know• How brands are investing in retail media – both financially and creatively• SMG’s move...2024-07-1521 min
RetailMediaXASOSElton Ollerhead, Director, ASOS Media Group & Katie Streeter Hurle, Chief Strategy Officer at SMG talk to Paul Skeldon about how ASOS – which has been in retail media since its birth, thanks to its ASOS fashion magazine – talks about its retail media journey, the ‘fashion lens’ view of retail media and how creativity is key to retail media campaigns.Discussion points:• How ASOS has evolved its retail media offering • The specifics of retail media in fashion• Managing relationships with brands• The need for creative co-operation and agility across the value...2024-07-1517 min
SubscriptionX - The Subscriptions Economy in Retail and eCommerceSubscriptionX 2024 - The Original Fit FactoryMichael returns to the booth to cover collaboration and partnerships with Richard Sale CEO, Digital Fitness Division at The Original Fit Factory, previously of Peloton. Discussion points in this episode:How partnerships can be beneficial in reaching new customer bases, as well as helping with growing marketing costsWhy there needs to be a recognisable connection between collaborative companiesWays to avoid diluting your brand message How the fitness industry can deal with churnBehind the microphones:Richard Sale CEO, Digital Fitness Division at The Original Fit Factory:...2024-06-2025 min
SubscriptionX - The Subscriptions Economy in Retail and eCommerceSubscriptionX 2024 - SpecsaversKris Jacobs, Subscriptions Product Owner UK and Ireland, Specsavers, visits the booth for an honest discussion with Katie and Sam on replatforming and having the right technology – or technology partner. Discussion points in this episode:Specsavers 20-years of experience in the subscription spaceWorking in partnership to build software that works for your team and customersThe challenges of replatforming How to continually move forward, and what is next for Specsavers’ Easycare serviceBehind the microphones: Kris Jacobs, Subscriptions Product Owner UK and Ireland, Specsavers:https://www.linkedi...2024-06-1320 min
SubscriptionX - The Subscriptions Economy in Retail and eCommerceSubscriptionX 2024 - The Intelligent BriefKatie and Sjoerd speak to James Hirst, Founder & Director, The Intelligent Brief, about its focus on using ML and AI to streamline and enhance the early stages of creative brainstorming and planning to increase efficiency in the creative process. Discussion points in this episode:The potential AI has to make running a subscription business more efficientWhy now is the right time for retailers, of all sizes, to be thinking about AI Why a re-education is neededWhere should retailers and subscription companies be using caution around these advancements Behind the microphones: 2024-06-0419 min
SubscriptionX - The Subscriptions Economy in Retail and eCommerceSubscriptionX 2024 - JOMO ClubGemma Mills, CEO & founder of JOMO Club - a D2C membership featuring artisan alcoholic drink alternatives designed to promote the ‘Joy Of Missing Out’ - joins Katie and Hessell to discuss the inspiration behind her subscription business. Discussion points in this episode: How entrepreneurial spirit helps when launching a new subscriptionWhy events, and different seasons, are a key consideration when scaling a business How to build a club or community of shoppersWhat lessons can be learnt along the wayBehind the microphones:Gemma Mills, CEO & founder of JOMO...2024-05-2820 min
SubscriptionX - The Subscriptions Economy in Retail and eCommerceSubscriptionX 2024 - VictorinoxDesi Reuben-Sealey, Senior Manager UX, Victorinox (Swiss Army Knife) joins Katie and Michael in the booth for a look at the importance of user experience - whether that is in a physical store; a direct-to-consumer offering or a subscription service.Discussion points in this episode: How can retailers ensure high quality user experience across multiple touch pointsWhy excellent and on-going customer service is key to a legacy brand The part brick and mortar stores have to play Desi’s taste in watches Behind the microphones:Desi Reuben-Sealey, Senior Manager UX, Vi...2024-05-2026 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 43 - ”Marketing Machine” - In conversation with Tony Preedy, Managing Director at Fruugo.com, on the topic of globalised, localised commerce.Tony Preedy is a bit of a legend at Etail Towers and has one of the most rounded and in-depth knowledge of e-commerce performance (brand, digital marketing, CRM and business models) that we know.
Having run through Tony's CV, we focus on Fruugo - its history, operation and market position. With a blend of incisive wit and deadpan humour, Tony talks about the importance of relevance and focus at scale ("We're not a marketplace, we're a very good marketing machine"), and how a combination of AI and human care can present 140 million SKUs in 40 markets - a combinatorial challenge resulting...2023-09-1947 min
MarTech Well DoneRECOMMENDATION making your CUSTOMERS want to BUY - 5 powerfull TIPSThe InternetRetailing Top500 (Top five hundred) report shows that approximately 71% (seventy one percent) of e-commerce websites offer product recommendations. In my experience, it's a slightly lower percentage.
One can consider how the “recommendations” were defined in the study and what was the methodology of collecting this data.
However, their great popularity should come as no surprise.
According to an Accenture study, 91% (ninety one percent) of consumers say they are more likely to interact with brands that can offer them relevant offers and recommendations.
In this episode you will learn:
• how to endorse products using product...2023-01-0518 min
MarTech Well Done PLRekomenduj tak, by chcieli kupować - 5 wskazówek do wdrożenia w Twoim sklepieZ raportu The Internet Retailing Top500 wynika, że około 71% witryn e-commerce oferuje rekomendacje produktów.
Z mojego doświadczenia wynika, że jest to trochę mniejszy odsetek. Można zastanowić się jak definiowane w badaniu były “rekomendacje” i jaka była metodologia zbierania tych danych. Jednak ich duża popularność nie powinna dziwić.
Jak wynika z badania Accenture, 91% konsumentów twierdzi, że chętniej robi zakupy u marek, które mogą zaoferować im odpowiednie dla nich oferty i rekomendacje.
W tym odcinku dowiesz się:
• w jaki sposób polecać produkty, używając rekomend...2023-01-0316 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 34 - ”Phenotype” - Andy Jayes of FenwicksAndy Jayes is a retail and digital veteran, and has earned that accolade given his background in BHS, House of Fraser, Selfridges, Virgin Megastores... along with covering the gamut of digital - from product and merchandising, via operations and development - to his current role as Digital Director at Fenwicks, the independently-owned, unique and quirky department store mini-chain.
There's so much to follow here - his journey from chef to chief, the positioning of Fenwicks and the sources of distinctiveness, the role of Digital Director, and how digital can transform a last-century business while retaining and using...2022-11-3044 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 34 - ”Phenotype” - Andy Jayes of FenwicksAndy Jayes is a retail and digital veteran, and has earned that accolade given his background in BHS, House of Fraser, Selfridges, Virgin Megastores... along with covering the gamut of digital - from product and merchandising, via operations and development - to his current role as Digital Director at Fenwicks, the independently-owned, unique and quirky department store mini-chain.
There's so much to follow here - his journey from chef to chief, the positioning of Fenwicks and the sources of distinctiveness, the role of Digital Director, and how digital can transform a last-century business while retaining and using...2022-11-3044 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 33 - ”The detail and the dream” - Camilla Henriksson of H&MCamilla Henriksson is the Global Brand Innovation Manager at H&M, as well as the Global Head of Customer Experience for their Lifestyle Brands... that should give you a clue as to just how busy Camilla is, and the range of her interests. We caught up with her fresh from the launch of Atelier100, a global collaboration with another global Swedish powerhouse, IKEA. Atelier100 (https://www.atelier100.com/) is a project that seeks to 'democratise design' and has three objectives for the partnership: to find and support local creatives; to explore and support local production; and to work on...2022-07-3029 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 33 - ”The detail and the dream” - Camilla Henriksson of H&MCamilla Henriksson is the Global Brand Innovation Manager at H&M, as well as the Global Head of Customer Experience for their Lifestyle Brands... that should give you a clue as to just how busy Camilla is, and the range of her interests. We caught up with her fresh from the launch of Atelier100, a global collaboration with another global Swedish powerhouse, IKEA. Atelier100 (https://www.atelier100.com/) is a project that seeks to 'democratise design' and has three objectives for the partnership: to find and support local creatives; to explore and support local production; and to work on...2022-07-3029 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 32 - ”In the path of the customer” - Megan Maley of Zalando SEOperating in 25 countries, with 49million active customers and featuring 5,800 brands, Zalando is a European fashion powerhouse that we've long tracked and admired. Megan Maley spoke at Shoptalk Europe 2022 when we launched the Global Elite 1000 report, and I invited her to share with us some of the dynamics, focus areas and directions of travel for Zalando from the vantage-point of her role as GM UK/Ireland and Benelux.
We hear about the platform approach, an obsessive customer focus, a relationship with the brands they sell, market entry and growth and of course the long-standing commitment to sustainability, with...2022-06-2440 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 32 - ”In the path of the customer” - Megan Maley of Zalando SEOperating in 25 countries, with 49million active customers and featuring 5,800 brands, Zalando is a European fashion powerhouse that we've long tracked and admired. Megan Maley spoke at Shoptalk Europe 2022 when we launched the Global Elite 1000 report, and I invited her to share with us some of the dynamics, focus areas and directions of travel for Zalando from the vantage-point of her role as GM UK/Ireland and Benelux.
We hear about the platform approach, an obsessive customer focus, a relationship with the brands they sell, market entry and growth and of course the long-standing commitment to sustainability, with...2022-06-2440 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 31 - ”Glass-box brands” - Provenance.org and Kingfisher PLCProvenance provides a framework for retailers and brands to assess, monitor and communicate their sustainability, and this has progressed from a technology play (developing data and blockchain services) into "sustainability marketing technology". We go behind the scenes with Jessi Baker, the founder and CEO, and along the way discuss the challenges of implementation, how brands are adapting to and embracing transparency, and the direction of travel in making sustainably supply chains easy and relevant for the consumer. Jessi mentioned the phrase "glass-box brands", succinctly describing the radical transparency and scrutiny under which modern businesses now operate.
Sienne...2022-03-3054 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 31 - ”Glass-box brands” - Provenance.org and Kingfisher PLCProvenance provides a framework for retailers and brands to assess, monitor and communicate their sustainability, and this has progressed from a technology play (developing data and blockchain services) into "sustainability marketing technology". We go behind the scenes with Jessi Baker, the founder and CEO, and along the way discuss the challenges of implementation, how brands are adapting to and embracing transparency, and the direction of travel in making sustainably supply chains easy and relevant for the consumer. Jessi mentioned the phrase "glass-box brands", succinctly describing the radical transparency and scrutiny under which modern businesses now operate.
Sienne...2022-03-3054 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 30 - ”Crisp in, Crisp out?” - Pepsico and Marks and SpencerTwo major brands discuss innovation, digital, delivery and retail. We hear from Ali Holmes, Senior Ecommerce Director at Pepsico Europe, and Megan Ludlow, Innovation Partnership at Marks & Spencer.
We mentioned that Ali had featured on the cover of InternetRetailing Magazine back in 2012 and you can see that edition here: https://internetretailing.net/magazine/internetretailing---july-2012-volume-6-issue-5
All of our podcasts now have a full transcript and notes available - check out the episode page on https://internetretailing.net/retailcraft-retail-podcasts/retailcraft-retail-podcasts
Run time: 53 minutes
INFORMATION:
Ali Holmes: https://www.linkedin.c...2022-03-1553 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 30 - ”Crisp in, Crisp out?” - Pepsico and Marks and SpencerTwo major brands discuss innovation, digital, delivery and retail. We hear from Ali Holmes, Senior Ecommerce Director at Pepsico Europe, and Megan Ludlow, Innovation Partnership at Marks & Spencer.
We mentioned that Ali had featured on the cover of InternetRetailing Magazine back in 2012 and you can see that edition here: https://internetretailing.net/magazine/internetretailing---july-2012-volume-6-issue-5
All of our podcasts now have a full transcript and notes available - check out the episode page on https://internetretailing.net/retailcraft-retail-podcasts/retailcraft-retail-podcasts
Run time: 53 minutes
INFORMATION:
Ali Holmes: https://www.linkedin.c...2022-03-1553 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 29 - ”By no means stereotypical” - logistics, cannabis, data, pivots...As we return to the studio, this is a conversation full of surprises, of twists, turns and revelations, and it's one of those serendipitous discussions that just leave you thinking "wow".
We hear from Claire Bottle, the new-ish CEO of the UK Warehousing Association. Claire covers the serendipity that led from a secretarial role to a logistics leader, with the mentoring she received and how she now looks to create opportunities and training within the industry.
Gavin's journey goes from Facebook to establishing a cannabis store, via Tesco and arrives at digital health data. It's...2022-01-3146 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 29 - ”By no means stereotypical” - logistics, cannabis, data, pivots...As we return to the studio, this is a conversation full of surprises, of twists, turns and revelations, and it's one of those serendipitous discussions that just leave you thinking "wow".
We hear from Claire Bottle, the new-ish CEO of the UK Warehousing Association. Claire covers the serendipity that led from a secretarial role to a logistics leader, with the mentoring she received and how she now looks to create opportunities and training within the industry.
Gavin's journey goes from Facebook to establishing a cannabis store, via Tesco and arrives at digital health data. It's...2022-01-3146 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 28 - ”Unlearning, to relearn” - Greg Duce of ReckittReckitt Benckiser Group PLC is a British multinational consumer goods company. Formed some 200 years ago it is a stalwart of the FTSE100 and turns over some £14bn (2020). It owns some global powerhouse brands in the health/hygiene/nutrition space, many of which are part of the fabric of UK society - Durex, Dettol, Airwick, Clearasil, Nurofen...
In this episode we spend time with Greg Duce, Area Ecommerce Director, Europe, Australia and New Zealand at Reckitt and it's a privileged look behind the brands at the realities of moving direct to consumer, embracing digital and maintaining values.
2021-12-3047 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 28 - ”Unlearning, to relearn” - Greg Duce of ReckittReckitt Benckiser Group PLC is a British multinational consumer goods company. Formed some 200 years ago it is a stalwart of the FTSE100 and turns over some £14bn (2020). It owns some global powerhouse brands in the health/hygiene/nutrition space, many of which are part of the fabric of UK society - Durex, Dettol, Airwick, Clearasil, Nurofen...
In this episode we spend time with Greg Duce, Area Ecommerce Director, Europe, Australia and New Zealand at Reckitt and it's a privileged look behind the brands at the realities of moving direct to consumer, embracing digital and maintaining values.
2021-12-3047 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 27 - ”Attainable and Sustainable” - Vanessa Barboni Hallik of Another TomorrowAnother Tomorrow (www.anothertomorrow.co) is a startup that blends luxury with sustainability. It is interesting because it has digital 'baked into' the DNA - from traceability and sourcing through selling and a second life for products. The founder, Vanessa Barboni Hallik, bring a mixture of passion, flair and analytical insight to the fashion industry and has positioned Another Tomorrow at the intersection of design, sustainability and technology.
Vanessa was kind enough to meet with me in her Bleeker Street store in New York, and brought the brand, its story and direction of travel to life.
2021-12-1331 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 27 - ”Attainable and Sustainable” - Vanessa Barboni Hallik of Another TomorrowAnother Tomorrow (www.anothertomorrow.co) is a startup that blends luxury with sustainability. It is interesting because it has digital 'baked into' the DNA - from traceability and sourcing through selling and a second life for products. The founder, Vanessa Barboni Hallik, bring a mixture of passion, flair and analytical insight to the fashion industry and has positioned Another Tomorrow at the intersection of design, sustainability and technology.
Vanessa was kind enough to meet with me in her Bleeker Street store in New York, and brought the brand, its story and direction of travel to life.
2021-12-1331 min
Tech me higherLive-shopping boomerLive-shopping vinder frem, men hvordan er det anderledes end tv-shop? Og hvad er købspsykologien i live-shopping? Denne gang ser vi på et andet aspekt af vores online-adfærd, nemlig live-shopping. Det er også kendt som shopatainment og spiller foruden underholdning på psykologiske mekanismer som knaphed, akuthed og det friktionsløse køb. Men hvad betyder det for den grønne dagsorden? En del af svaret er cirkulær shopping.Show notes: McKinsey rapport om live-shopping https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/its-showtime-how-live-commerce-is-transforming-the-shopping-experienceKinesiske Shein er verdens største shopp...2021-11-2529 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 26 - ”Let‘s get comfy” - Constanze Freienstein of Lands‘ EndIn the digital studio for this episode we followed the path of comfortable word-at-home wear to one of the original pioneers of relaxed clothing - none other than Lands' End, with their strapline of "Let's get comfy".
Initially visible in the UK via their catalogues and direct to consumer advertising, we hear from Constanze Freienstein, Managing Director, Europe, about the digital growth of the brand.
We touch upon product development via sustainability, cashmere, social engagement and the 'comfort fund' - how the whole team work for inclusion and social good.
You can see...2021-10-1134 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 26 - ”Let‘s get comfy” - Constanze Freienstein of Lands‘ EndIn the digital studio for this episode we followed the path of comfortable word-at-home wear to one of the original pioneers of relaxed clothing - none other than Lands' End, with their strapline of "Let's get comfy".
Initially visible in the UK via their catalogues and direct to consumer advertising, we hear from Constanze Freienstein, Managing Director, Europe, about the digital growth of the brand.
We touch upon product development via sustainability, cashmere, social engagement and the 'comfort fund' - how the whole team work for inclusion and social good.
You can see...2021-10-1134 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 24 - "Partners are a key part of our strategy" - Chris Conway of the CoopOur first episode of 2021 continues our Grocery theme, with this in-depth and wide-ranging conversation with Chris Conway, eCommerce Director at the Coop.
We had recently interviewed Chris for our Grocery Innovation Report (https://internetretailing.net/groceryinnovation2021) and couldn't wait to bring his insights to life on the podcast. Sadly, the gremlins of the internet decided we'd had too easy a run over the last year and so it took several attempts, many disconnections, much patience and a fair wind to get this episode on 'tape'. Massive thanks to Chris for his humour and perseverance! Jamie and I...2021-03-2239 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 24 - "Partners are a key part of our strategy" - Chris Conway of the CoopOur first episode of 2021 continues our Grocery theme, with this in-depth and wide-ranging conversation with Chris Conway, eCommerce Director at the Coop.
We had recently interviewed Chris for our Grocery Innovation Report (https://internetretailing.net/groceryinnovation2021) and couldn't wait to bring his insights to life on the podcast. Sadly, the gremlins of the internet decided we'd had too easy a run over the last year and so it took several attempts, many disconnections, much patience and a fair wind to get this episode on 'tape'. Massive thanks to Chris for his humour and perseverance! Jamie and I...2021-03-2239 min
LegalPerkBusiness Breakdown 27/10/20On this episode of BusinessBreakdown we will be exploring Boohoo, one of the dominant actors in e-commerce fast fashion. I will be exploring it’s evolution , human rights issues, strategy and its potential for the future. You can follow our social media for news and updates: Facebook and LinkdIn: LegalPerk Instagram: LegalPerk_ If you have any suggestions for particular topics you want us to cover, you can email us at legalperk@gmail.com Sources: https://internetretailing.net/magazine-articles/magazine-articles/boohoo-growth-and-agility
https://blog.freetrade.io/the-story-of-boohoo-d9d8b1504f82 https://www.business-humanrights.org/en/latest-news/uk-fashion-retailer-boohoo-accused-of-refusal-to-recognise-trade-union-despite-commitment-to-do-so-incl-co-comments/
https://www.forbes.com/sites/da...2020-10-2711 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 15 - "Awesome ordinary people" - Tula Skincare, Showfields and Eton ShirtsThis bumper edition of the podcast is our ’Christmas present’, bringing interviews from New York retailers from three different sectors, but each innovative.
First of all we hear from Savannah Sachs. Avid followers of IR will remember that Savannah featured on the cover of our Magazine in March 2018 when she was with Birchbox, one of the early beauty-sector disruptors. Now we catch up with her as CEO of Tula - a skincare company that’s bringing to life "clean" cosmetics, linked to the skin biome, and focused on efficacy. Savannah brings clarity to these trends and it’...2019-12-191h 02
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 15 - "Awesome ordinary people" - Tula Skincare, Showfields and Eton ShirtsThis bumper edition of the podcast is our ’Christmas present’, bringing interviews from New York retailers from three different sectors, but each innovative.
First of all we hear from Savannah Sachs. Avid followers of IR will remember that Savannah featured on the cover of our Magazine in March 2018 when she was with Birchbox, one of the early beauty-sector disruptors. Now we catch up with her as CEO of Tula - a skincare company that’s bringing to life "clean" cosmetics, linked to the skin biome, and focused on efficacy. Savannah brings clarity to these trends and it’...2019-12-191h 02
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 08 - "Hands. Made" - conversation with Made.com and Crabtree & EvelynTwo brands (one new, one longer-standing) talking about their approach to 'the store'. As Made.com expands their central London showcase store, and Crabtree & Evelyn look to scale their 'townhouse' approach, we are privileged to chat with two of their leaders in the studio. Annabel Jack (Chief Commercial Officer, Made.com) and Ros Lawler (General Manager, Crabtree & Evelyn) join me, Jamie Merrick and Emma Herrod in the studio to discuss their businesses, growth, positioning and the role of the store. Hand cream, hand made, yoga, community, showrooming, brand and multichannel...
Emma also interviewed Annabel as the feature i...2019-03-1331 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 08 - "Hands. Made" - conversation with Made.com and Crabtree & EvelynTwo brands (one new, one longer-standing) talking about their approach to 'the store'. As Made.com expands their central London showcase store, and Crabtree & Evelyn look to scale their 'townhouse' approach, we are privileged to chat with two of their leaders in the studio. Annabel Jack (Chief Commercial Officer, Made.com) and Ros Lawler (General Manager, Crabtree & Evelyn) join me, Jamie Merrick and Emma Herrod in the studio to discuss their businesses, growth, positioning and the role of the store. Hand cream, hand made, yoga, community, showrooming, brand and multichannel...
Emma also interviewed Annabel as the feature i...2019-03-1331 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 06 - Sean McKee from Schuh and the new Growth 2000 indexSean McKee of Schuh joins us for episode 6, and provides his unique combination of dry insight, challenge and humour. In a wide-ranging chat we cover Schuh's proposition and how speed, accuracy and convenience are at the heart of the multichannel approach. Sean reflects on their products being "items in the moment", and due to the availability of brands and product elsewhere, satisfying the customer there and then is vital. We reflect upon the difference between a shoe retailer (single product, annual purchase) and a 'full outfit', multiproduct or department store selling approach. Reflecting upon Sean's ruthless pragmatism at pulling ever...2018-12-1939 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 06 - Sean McKee from Schuh and the new Growth 2000 indexSean McKee of Schuh joins us for episode 6, and provides his unique combination of dry insight, challenge and humour. In a wide-ranging chat we cover Schuh's proposition and how speed, accuracy and convenience are at the heart of the multichannel approach. Sean reflects on their products being "items in the moment", and due to the availability of brands and product elsewhere, satisfying the customer there and then is vital. We reflect upon the difference between a shoe retailer (single product, annual purchase) and a 'full outfit', multiproduct or department store selling approach. Reflecting upon Sean's ruthless pragmatism at pulling ever...2018-12-1939 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 05 - 'all cake, no ache' - with Sweaty Betty, Orlebar Brown and the RXAU Australia Top250In our 5th episode's discussion with the people behind multichannel retail we catch up with Annabel Thorburn, VP of eCommerce at Sweaty Betty, and Jamie de Cesare, Digital Director at Orlebar Brown.
Sweaty Betty is a characterful 'athleisure' brand that originated in the UK and now has stores internationally. Known for a direct, fun tone and stores that host yoga events and are very friendly, we ask Annabel about her role, the idea of a 'digital flagship' and how digital and stores can work together. Orlebar Brown is a British startup success that has moved from a...2018-11-2342 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 05 - 'all cake, no ache' - with Sweaty Betty, Orlebar Brown and the RXAU Australia Top250In our 5th episode's discussion with the people behind multichannel retail we catch up with Annabel Thorburn, VP of eCommerce at Sweaty Betty, and Jamie de Cesare, Digital Director at Orlebar Brown.
Sweaty Betty is a characterful 'athleisure' brand that originated in the UK and now has stores internationally. Known for a direct, fun tone and stores that host yoga events and are very friendly, we ask Annabel about her role, the idea of a 'digital flagship' and how digital and stores can work together. Orlebar Brown is a British startup success that has moved from a...2018-11-2342 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 03 - Beauty Revolution with Nadine Neatrour and Sally Heath MintoA half hour's discussion on the people behind the performance in multichannel retail.
In this episode Nadine Neatrour and Sally Heath Minto of Revolution Beauty join Ian Jindal in the studio, along with Martin Shaw, Head of Research and Jamie Merrick, Director Industry Strategy and Insights at Salesforce.
This two-header gives a behind-the-scenes view of the social-media, brand-first, distruptive, authentic beauty launch. Open, frank, funny and provocative at times, this is an insight into hands-on entrepreneurship and growth, led by two industry digital veterans. Plus we get to use the word "Mass-tige" on air for the...2018-09-0447 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 03 - Beauty Revolution with Nadine Neatrour and Sally Heath MintoA half hour's discussion on the people behind the performance in multichannel retail.
In this episode Nadine Neatrour and Sally Heath Minto of Revolution Beauty join Ian Jindal in the studio, along with Martin Shaw, Head of Research and Jamie Merrick, Director Industry Strategy and Insights at Salesforce.
This two-header gives a behind-the-scenes view of the social-media, brand-first, distruptive, authentic beauty launch. Open, frank, funny and provocative at times, this is an insight into hands-on entrepreneurship and growth, led by two industry digital veterans. Plus we get to use the word "Mass-tige" on air for the...2018-09-0447 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 02 - Sarah Stagg of The Rug Company and the 2018 IREU Top500A half hour's discussion on the people behind the performance in multichannel retail.
Sarah Stagg, Director of Digital at The Rug Company, joins Ian Jindal in the studio, along with Martin Shaw, Head of Research at RetailX, Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce.
We were keen to chat with Sarah having seen her work at Debenhams, then House of Fraser, and Sarah gave us an eye-opening view on the intricate, interesting and inspiring world of selling very expensive, desirable, custom rugs - online, in-store, and B2...2018-08-0139 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 02 - Sarah Stagg of The Rug Company and the 2018 IREU Top500A half hour's discussion on the people behind the performance in multichannel retail.
Sarah Stagg, Director of Digital at The Rug Company, joins Ian Jindal in the studio, along with Martin Shaw, Head of Research at RetailX, Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce.
We were keen to chat with Sarah having seen her work at Debenhams, then House of Fraser, and Sarah gave us an eye-opening view on the intricate, interesting and inspiring world of selling very expensive, desirable, custom rugs - online, in-store, and B2...2018-08-0139 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 01 - David Kohn of Heals - "probably the most skeptical man in the industry"? Surely not!A half hour's discussion on the people behind the performance in multichannel retail.
In this episode David Kohn, eCommerce and Customer Service Director at Heals joins Ian Jindal in the studio, along with Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce.
We discuss customers' expectations and how these can be satisfied given an iconic brand, store and product range. David's take is a very distinctive blend of pragmatism and high standards. David 'opens the kimono' on his thoughts on experience, brand and customer intent. He claimed to be...2018-07-2735 min
RetailCraft - digital retail, ecommerce and brands - Retail PodcastRetailCraft 01 - David Kohn of Heals - "probably the most skeptical man in the industry"? Surely not!A half hour's discussion on the people behind the performance in multichannel retail.
In this episode David Kohn, eCommerce and Customer Service Director at Heals joins Ian Jindal in the studio, along with Emma Herrod, Editor of InternetRetailing Magazine and Jamie Merrick, Director Industry Strategy and Insights at Salesforce.
We discuss customers' expectations and how these can be satisfied given an iconic brand, store and product range. David's take is a very distinctive blend of pragmatism and high standards. David 'opens the kimono' on his thoughts on experience, brand and customer intent. He claimed to be...2018-07-2735 min
Digital Marketing Tips PodcastEp 49: Making Your Ecommerce Website Mobile FriendlyI'm changing things around a little on the podcast and it's going to be exciting!
This podcast is almost 12 months old and has been downloaded many thousands of times and I want to say a big thank you to everyone who has listened.
The format is changing so instead of dealing with 10 tips on different subjects I'm going to spend more time on one topic.
Looking forward to the future I'm hoping to include more interviews and special features. Keep listening.
Making your ecommerce website mobile friendly
This week's podcast offers lots of tips and advice on making your ecommerce...2016-02-2624 min