Shows
Breaking the BlueprintFool’s Gold: Tech Vendors Are Selling You a Dream – But Handing You a Jigsaw Puzzle | Chris Morrissey, Zoom CXWelcome to Episode 8 of Breaking the Blueprint – the podcast where we challenge conventional thinking on customer experience, loyalty, and leadership.In this episode, we sit down with Chris Morrissey, GM & Global Head of CX Sales and GTM at Zoom, for a no-holds-barred conversation about what’s really going on in the CX tech space.👉 Spoiler: Tech vendors are selling you a dream — but handing you a jigsaw puzzle.Chris shares his candid take on:•Why so many CX platforms look impressive, but fail to deliver•The rise (and risk) of “Frankenstacks” in customer exper...
2025-09-191h 01Breaking the BlueprintWhy are organisations still making this massive mistake when it comes to Customer Experience?In this special review episode of Breaking the Blueprint, hosts Vinay and Iqbal look back at the first six episodes and share what they’ve learned about the brutal truths and big opportunities in customer experience.From banking revolutions and the trust crisis, to the hidden costs of speed, AI’s real role in CX, and why culture matters more than metrics, this conversation ties the whole series together. It’s a chance to reflect on the lessons so far and look ahead to the future of CX.Vinay and Iqbal explore the recurr...
2025-08-291h 03Breaking the BlueprintCustomers remember the break up, not the journeyAre you taking your members for granted without even realising it? In this revealing episode of Breaking the Blueprint, Vinay Parmar and Iqbal Javaid sit down with Mel Sallis, Co-Founder of Agentic Consulting and a seasoned expert with over 30 years of experience in membership and subscription sectors. Together, they peel back the layers of membership models, uncovering the hidden pitfalls and massive opportunities lying untapped in your organisation’s data.Mel, who has transformed membership strategies for some of the UK’s largest associations, shares her insights into the crucial mistakes membership organisations consistently make. You’ll learn...
2025-06-2751 minBreaking the BlueprintWhy Your CX Metrics Might Be Lying To YouWhat if your customer experience (CX) metrics were telling you the wrong story—and you didn’t even know it? In this episode of Breaking the Blueprint, hosts Vinay Parmar and Iqbal Javaid are joined by James Adamczuk, CX Evangelist for Zoom, to challenge the metrics that dominate boardroom dashboards. From his background in finance and digital transformation to becoming a leading CX strategist, James offers rare insights that connect data, emotion, and real business outcomes.James shares why many organizations are stuck chasing vanity metrics like NPS and CSAT, while missing the deeper insights hidden in cust...
2025-05-2343 min
In Good Faith#1 - Launching In Good Faith: Exploring the God-centred lifeIn this inaugural episode of In Good Faith, Iqbal Nasim — educator, speaker and writer on the topics of prayer, giving, leadership and revelation — is joined by guest host Taimur Abdaal.Together, they discuss what this new show is all about, focusing on the profound question: what does it mean to lead a truly God-centred life?This conversation examines the personal and societal implications of orienting one’s life around divine guidance. With plenty of reflection on scripture, Iqbal and Taimur talk about how the prescriptions of faith are not arbitrary, but divinely calibrated for hu...
2025-05-041h 10
2025-04-2200 minBreaking the BlueprintHow Can Cybersecurity Improve Customer Experience?What if cybersecurity could actually improve your customer experience, instead of getting in the way?In this episode of Breaking the Blueprint, Vinay and Iqbal bring in special guest, Anish Chauhan to dive deep into the often misunderstood relationship between security and customer satisfaction. With data breaches on the rise and customer trust harder to earn than ever, this conversation cuts through the noise and explores how brands can bake security into the experience without adding friction.You'll discover why outdated login systems are damaging your brand, how frictionless authentication
2025-04-1743 minBreaking the BlueprintHow Physical Space Shapes What Your Customers Thinkcustomer experience, data insights, and retail innovation. In this episode of Breaking the Blueprint, hosts Vinay Parmar and Iqbal Javaid sit down with Matt Garner, co-founder of Ethos Farm and a CX expert who's transformed airports, airlines, and major retail spaces across the globe.Matt takes us behind the scenes of airport design and operations, revealing how data-driven decisions, AI, and physical space can influence everything from your shopping habits to your perception of an entire brand. Whether you’re a business traveller, a frequent flyer, or someone fascinated by customer behaviour, you’ll gain eye...
2025-03-211h 01Breaking the BlueprintHuman Vs AIAI is no longer just a tool—it’s changing everything. From customer service to real-time business decisions, AI is disrupting industries in ways most people don’t even realise. But is it a force for good, or could it be leading us into dangerous territory?In this episode of Breaking the Blueprint, Vinay Parmar and Iqbal Javaid break down the AI revolution and its impact on businesses, jobs, and even critical thinking. With AI now handling cold calls, personalising experiences, and even coaching employees, the big question is: what happens to the humans?...
2025-02-2141 minBreaking the BlueprintThe BeginningCustomer experience is changing fast, and businesses that don’t keep up are at risk of losing customers overnight. In this episode of Breaking the Blueprint, hosts Vinay Parmar and Iqbal Javaid uncover the biggest challenges businesses face today in delivering seamless CX, and why most organisations are still stuck in outdated strategies.AI is reshaping how companies interact with customers, but are businesses implementing it the right way? Vinay and Iqbal explore the reality behind AI-powered CX, the mistakes organisations are making, and how companies like Jet2 are getting it right. They also break down the re...
2025-02-0741 min
No Hacks: Optimising the Web for AI Agents162: Navigating the Future of Product Development: Opportunities for Solopreneurs with Iqbal AliAs we step into 2025, the world of product development is undergoing a seismic transformation. Join Sani and Iqbal in this thought-provoking conversation as they dive into the rise of solopreneurship and explore how AI and emerging technologies are reshaping the game. Discover how small teams, or even individuals—are outpacing traditional industry giants by leveraging agility, innovation, and the power of niche markets.In this video, you’ll hear Iqbal’s insightful take on how AI is breaking down barriers, enabling solopreneurs to build and iterate products faster than ever before. Sani shares his own experiences with Cohese...
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2024-12-2800 min2024-12-2700 minIqbal Khan 🇮🇳dialogue name Iqbal Khan Likhit Iqbal Khan dialoguedekh bhai, ek din Aapan bhi udega Magar Aapan Khud Ke Dam per udega aap unke Naam Se log jaane ka dialog Iqbal Khan Likhit
2024-12-2700 min
No Hacks: Optimising the Web for AI Agents144: AI Cookbook: Practical applications for UX, CRO & Experimentation with Craig Sullivan and Iqbal AliWelcome to No Hacks, a weekly podcast where smart people talk to you about better online experiences.This is another episode we are doing with Experimentation Elite. Experimentation Elite is the UK’s premier experimentation and CRO experience taking place on June 11th and 12th in Birmingham, so head over to experimentationelite.com and get your ticket NOW.In this one I welcome back Craig Sullivan and Iqbal Ali to discuss generative AI and its applications in experimentation and CRO.Craig and Iqbal explain how generative AI can revolutionize the way we approach pr...
2024-05-2236 min
No Hacks: Optimising the Web for AI Agents114: Communicating CRO with Iqbal AliWelcome to No Hacks, a weekly podcast that lets smart people talk to you about better online experiences!In this episode, we delve into the fascinating world of Iqbal Ali, a multifaceted creative force in the fields of UX design, development, data, and optimization. With over 20 years of experience, Iqbal brings a unique blend of expertise to the table, as he discusses his journey from a frustrated employee to a successful self-published comic book creator and a respected CRO consultant.Key highlights of the episode include:The Genesis of Creative Expression: Discover...
2024-01-1026 min
Bang-e-Dra با نگ درا168 Phir Baad-e-Bahar Ayi, Iqbal Ghazal Khawan Ho(Bang-e-Dra-168) (پھر باد بہار آیی، اقبال غزل خوان ہو) Phir Baad-e-Bahar Ayi, Iqbal Ghazal Khawan Ho
2023-01-2600 min
Healthcare and Higher59. Carrie Hylton-Proffitt - Vice President of Clinical Operations at Encore HealthcareCarrie Proffitt is the Vice President of Clinical Operations for Encore Healthcare. She oversees all clinical segments of the business and leads a team working to elevate home respiratory care by pioneering a new model focused on clinical outcomes. Carrie joined Encore Healthcare in 2017. Prior to this, she held multiple leadership roles with The Linde Group including Regional Director, Area Manager, and Clinical Manager. Over the course of her 20-year career, she has won several awards including being named the Long-Term Care Respiratory Therapist of the year by the American Association of Respiratory Care (AARC). Carrie completed her respiratory t...
2022-09-3055 minHealthcare and Higher58. Jonathan Baktari - Chief Executive Officer at E7 HealthDr. Jonathan Baktari is the Chief Executive Officer of E7 Health, a preventative health and wellness company. He oversees a team of clinicians and software developers who specialize in preventative medicine, vaccinations, and viral testing. Dr. Baktari started E7 Health in 2009 and pioneered the concept of combining electronic medical records with practice management software to further simplify the patient experience. Prior to this, he served as a Medical Director for the State of Nevada at Anthem. Dr. Baktari earned his medical degree from The Ohio State University and his internal medicine board certification from Northwestern University. He has a...
2022-09-091h 08Healthcare and Higher57. Enza Giannini - Senior Director, Clinical Talent Acquisition at NorthShore University HealthSystemEnza Giannini is the Senior Director of Clinical Talent Acquisition at NorthShore University HealthSystem. She leads a strong performing team of healthcare recruiters and works to meet the hiring needs across one of Chicagoland’s largest Magnet-recognized organization. Enza has served in her current role and as the Director of Nurse Recruitment at NorthShore University HealthSystem for the past 19 years. Prior to this, worked as a Staff Nurse at Northwestern Memorial Hospital. Enza earned her Masters Degree in Nursing from the University of Illinois at Chicago. She is a natural collaborator and relationship cultivator who leverages market intelligence, analytics, an...
2022-08-2658 minHealthcare and Higher56. Kevin Barton - Vice President, Product Strategy for Healthcare Intelligence & Analytics at Inmar IntelligenceDr. Kevin Barton is the Vice President of Product Strategy for Healthcare Intelligence & Analytics at Inmar Intelligence. He leads a team that helps create insights and makes it easier to understand and predict the personalized needs of today's patients. Prior to joining Inmar Intelligence, Dr. Barton served as the Vice President of Business Development at Tabula Rasa Healthcare where he was responsible for sales and strategy within the health plan and payer space. He has held numerous roles at Walmart Health & Wellness as well including Director of Adherence and Patient Outcomes. Dr. Barton earned his Doctor of Pharmacy degree...
2022-08-191h 01Healthcare and Higher55. Veeral Vyas - Associate Director, Regional Population Health at NovartisDr. Veeral Vyas is the Associate Director for Regional Population Health at Novartis. He helps plan and implement population health solutions that enhance patient outcomes, increase patient access, and lower overall healthcare costs. Prior to joining Novartis, Dr. Vyas was a Clinical Pharmacist for the United HealthGroup. He has also served as a Pharmacy Manager for Target Pharmacy, now a part of CVS Health. Dr. Vyas received his Doctor of Pharmacy degree from Midwestern University and continues to help mentor and develop future pharmacy leaders at both Roosevelt University and his alma mater. Learn more about Veeral at https://a...
2022-08-121h 04Healthcare and Higher54. Angela Pointer - Director of Talent Acquisition at Sentara HealthcareAngela Pointer is the Director of Talent Acquisition at Sentara Healthcare. She has spent over 16 years of her career in healthcare recruiting and is a mission-driven, motivational leader of talent matchmakers focused on relationships, resources, and results. Prior to Sentara, Angela led recruitment teams for the University of Maryland Medical System, Go Health Urgent Care, DeKalb Medical (now a part of Emory Healthcare), and Duke University Health System. Angela received her Master’s Degree in Organizational Psychology from Walden University and her Bachelor's Degree in Nursing from Clemson University. She lives in northern VA with her husband and teenage so...
2022-08-0557 minHealthcare and Higher53. Allison Brewer Jones - Senior Project Manager, Specialty Healthcare Optometry at WalmartDr. Allison Brewer Jones is the Senior Project Manager of Specialty Healthcare at Walmart. She supports optometric professional relations, clinical services, and healthcare practices for both independent and associate doctors. Before moving into her current position, Dr. Jones served as a Senior Talent Specialist, where she led recruitment efforts for dental, optometry, and pharmacy across 5 states. She has also practiced as an Optometrist in Arkansas, Missouri and Oklahoma. Dr. Jones earned her Doctor of Optometry degree from Northeastern State University Oklahoma College of Optometry and her MBA from Purdue University. Learn more about Allison at https://atchainternational.com/healthcare-and-higher-podcast-ep53...
2022-07-1556 min
Healthcare and Higher52. Priti Patel - Vice President, Physician Practice Administration and Management at National VisionDr. Priti Patel is the Vice-President of Physician Practice Administration and Management at National Vision. She also serves as President and CEO of FirstSight Vision Services, a wholly owned subsidiary of National Vision. Dr. Patel oversees quality assurance, administrative compliance, and is the key liaison for all independent optometric and medical practices. Prior to joining National Vision, she was responsible for leading Walmart’s U.S. professional affairs and business relationships with over 3,000 Optometrists. Dr. Patel received her Doctor of Optometry degree from Nova Southeastern College of Optometry and her Bachelor of Science degree from the University of Alabama. Le...
2022-07-0851 minHealthcare and Higher51. Samir Benosman - Director of Healthcare Strategy and Analytics at AccentureDr. Samir Benosman is the Director of Healthcare Strategy and Analytics at Accenture. He leads projects that improve healthcare revenue, control costs, and enable data-driven decision making. Prior to working at Accenture, Dr. Benosman served as the Engagement Manager of Life Sciences Strategy at Syneos Health, where he led multiple engagements from proposal development to budgeting to execution in commercial strategy space. He also worked as a Management Consultant of Healthcare Strategy for Strategy&, a subsidiary of Pricewaterhouse Coopers. Dr. Benosman received his doctorate degree in veterinary medicine from the Higher National Veterinary School in Algeria and his PhD...
2022-07-011h 06Healthcare and Higher50. Cris Salinas - Global Head of MedTech Advisory and Innovation at SalesforceDr. Cris Salinas is the Global Head of MedTech Advisory and Innovation at Salesforce. He partners with med-tech organizations around the world to incorporate digital platforms that support customer interaction by aligning to the continuum of care, driving quality outcomes and delivering growth. Before joining Salesforce in 2020, Dr. Salinas was the Head of Marketing for Stryker’s Latin America region and was responsible for the go to market strategy for all business units and divisions operating across 9 countries. Dr. Salinas received his medical degree from Universidad Mexico Americana del Norte and is published in the Journal of Arthroplasty. He is...
2022-06-171h 04Healthcare and Higher49. Elle Markman - National Co-Director, Integrated Behavioral Health at OneMedicalDr. Elle Markman is the National Co-Director of Integrated Behavioral Health at One Medical. She focuses on integrated behavioral health impact and psychosocial drivers of population health for patients across the country. Prior to this, Dr. Markman served as the Regional Director of Behavioral Health for Iora Health. She has trained and worked in a variety of integrated primary and specialty care clinics across academic and VA medical centers. In addition, she serves as a Clinical Assistant Professor for the University of Houston College of Medicine. Dr. Markman earned her Doctor of Psychology degree from La Salle University and...
2022-06-1056 minHealthcare and Higher48. Ibrahim Abu-Arqoub - Vice President, Retail Pharmacy Operations at Advocate Aurora HealthIbrahim Abu-Arqoub is the Vice President of Retail Pharmacy Operations at Advocate Aurora Health. He oversees 70 retail pharmacies and remote dispensing centers while managing the organization’s prior authorization team. In addition, he is also responsible for AAH’s mail-order operations, specialty pharmacy program, and compounding pharmacy division. Ibrahim has served in various leadership roles since he started at Advocate Aurora Health in 2014. Prior to becoming Vice-President, he served as a Manager of Tele-pharmacy for 3 years, and went on to become the Director of Specialty Pharmacy Operations in 2017. Ibrahim holds a pharmacy degree from Jordan University of Science and Tech...
2022-06-0354 minHealthcare and Higher47. Allison (Ali) Morin - Vice President of Nursing Informatics at symplrAli Morin is the Vice President of Nursing Informatics at symplr. She leads their clinical product strategy and ensures that the clinical voice and experience is brought into the product development life cycle. Ali is a board-certified clinical informatics nurse with more than 20 years of direct and operational healthcare IT experience. Prior to symplr, she was the Vice President of Nursing Informatics at Halo Health, a Clinical Informatics Manager at Cincinnati Children’s Hospital Medical Center, and a Clinical Team Leader at Boston Children’s Hospital. Ali earned her Masters degree in Nursing Informatics from Xavier University, a Bachelors degr...
2022-05-2659 minHealthcare and Higher46. Jay Nadas - Senior Director, Health and Wellness for Topco Associates LLC.Dr. Jay Nadas is the Senior Director of Health and Wellness for Topco Associates LLC. He is responsible for leading the charge to expand health and wellness programs beyond the pharmacy while maintaining the importance of the pharmacists’ role. Dr. Nadas is an expert in product development for clinical operations and retail pharmacies with over 20 years of professional experience. Prior to Topco, he served as the Director of Product Development for Walgreens where he led their award-winning clinical program development team and launched programs including Medication Therapy Management and Point of Care Testing. Dr. Nadas earned his PharmD degree fr...
2022-05-2056 minHealthcare and Higher45. Farhad Modarai - Senior Vice President of Product Management at Strive HealthDr. Farhad Modarai is the Senior Vice President of Product Management for Strive Health. He is part of the care model team and oversees the development and growth of value-based care for patients with kidney disease. Dr. Modarai’s professional experiences span various healthcare settings including government, academia, and community. Before joining Strive Health, he served as an Associate Regional Medical Officer at CareMore Health, Primary Care Physician at Duke University Health System, and Epidemiology Fellow for the CDC. Dr. Modarai earned his Doctorate degree from the University of Medicine and Dentistry of New Jersey and has served on nu...
2022-05-131h 01Healthcare and Higher44. Alan Spiro - President and Chief Medical Officer at Laguna HealthAlan Spiro is the President and Chief Medical Officer for Laguna Health. He leads strategy and development for a technology enabled, digital-first recovery company dedicated to shortening recovery times and reducing costly readmissions. Alan has more than 40 years of operational and clinical experience. He has served as the Senior Vice President of Strategy and Analytics for Blue Health Intelligence and as Chief Medical Officer for various organizations including Anthem, Medica, and Wellpoint. Alan earned his Doctorate degree in Medicine from Columbia University and his MBA from Northwestern University. He refers to himself as a consultant with a medical knowledge...
2022-05-0649 min
Haaye Yeh Jawaaani!Child Sexual Abuse: Help and Healing Podcast host Iqbal Judge, Gender and Comprehensive Sexuality Education trainer invites Pranaadhika Sinha Devburman once again to share tips on help and healing in case of Child Sexual Abuse. Pranaadhika is leading a nation-wide campaign, 'One Million Against Child Sexual Abuse' .Do share ahead and post your comments and queries on my instagram handle @iqbal.judge.9 Don't forget: Give yourself a pyaar bhari jhappi( hugful of love) and declare: I LOVE myself, I RESPECT myself and I respect all others too!
2022-04-3016 minHealthcare and Higher43. Sam Meraj - Vice President, Clinical Quality and Safety at RoSam Meraj is the Vice President of Clinical Quality and Safety at Ro. She leads a team of professionals that empower healthcare providers through technology to provide high-quality, safe care when and where patients need it most. In addition to her role at Ro, Sam is also a Board Member for the Unbiased Science Institute, a non-profit organization dedicated to improving access and combating scientific misinformation. Previously, she served as the Senior Director of Quality, Safety, and Reporting for Walmart Health and Wellness. Sam received her Bachelor’s degree in Medicine and Surgery from Dow University and her Master’s de...
2022-04-2954 minHealthcare and Higher42. Amy Berk - Director, Population Health - US Health & Life Sciences at MicrosoftAmy Berk is the Director of Population Health for US Health & Life Sciences at Microsoft. She leads the design and implementation of clinical transformation related programs for large and complex healthcare clients and providers. Amy joined Microsoft in 2021. Prior to this, she served as a Director of Care Management for Tufts Health Plan, Director for the UnitedHealth Group, Manager at Accenture, and Healthcare Consultant at IBM. Amy received her Master’s degree in Nursing from Emory University and a Bachelor’s degree in Nursing from the University of South Florida. With 10 years of direct patient care experience as a Regi...
2022-04-2239 minHealthcare and Higher41. Charissa Lee - Head of North America Professional Affairs at Johnson & Johnson VisionDr. Charissa Lee is the Head of Professional Affairs for North America at Johnson & Johnson Vision. She serves on the North American Leadership Team and oversees J&J Vision Care’s support of Professional Advocacy, Education and Relations. Dr. Lee joined first Johnson & Johnson Vision in 2014 as the Director of Education. Prior to this, she owned and operated a private practice in Irvine, California, spoke to doctors across the country as a Professional Affairs Consultant, and served as the Program Director at the Johnson & Johnson Institute. Dr. Lee is a graduate of State University New York College of Optometry an...
2022-04-1557 minHaaye Yeh Jawaaani!One Million Against Child Sexual Abuse : Pranaadhika Sinha Devburman se khulkar baatYour podcast host aur dost, Iqbal, Gender and Comprehensive Sexuality Education trainer, shares with school friends Navneet, Pranay and others a conversation with a feisty and determined young Changemaker, Pranaadhika Sinha DevBurman. Pranaadhika discusses the effects of Sexual Abuse on children, who the abusers can be, and also her All-India Campaign, One Million Against Child Sexual Abuse. Please share ahead and post your comments/ likes on my Instagram handle, @iqbal.judge.9 Do watch the film, KOMAL, produced by the Ministry of Women and Child Development: https://youtu.be/5cBQtZRbRJU
2022-04-1123 minHealthcare and Higher40. Mary Lee Conicella - Chief Dental Officer at Aetna, a CVS Health CompanyDr. Mary Lee Conicella is the Chief Dental Officer at Aetna, a CVS Health company. She leads a team of healthcare professionals that oversee dental clinical initiatives, policies and claim reviews. She is also responsible for creating programs that engage members and deliver superior health though integration. Dr. Conicella joined Aetna in 1997 and has been involved with several programs including Aetna's Dental-Medical Integration program where she has published numerous abstracts and articles related to the impact dental care has on overall health. She is a member of Aetna’s Clinical Executive Leadership Council and CVS/Aetna Enterprise-Wide Opioid Task Fo...
2022-04-0852 minHaaye Yeh Jawaaani!Transgender Sana Sanam ki Himmati UdaanYour host aur dost, Iqbal, Gender and Comprehensive Sexuality Education trainer brings to you a heart -rending yet inspiring interaction with 27 year old Sana Sanam, who had to face some life's worst trials because of being born transgender, but braved them all to achieve success as an activist, founder of NGO Swatantra and became a newsreader on a TV channel. Do listen and share ahead! Please post your comments on my instagram handle @iqbaljudge.9 Trigger warning: This episode has references to mental and physical violence, suicide, rape and sex work. Podcast host Iqbal also ac...
2022-04-0227 minHealthcare and Higher39. Hannah Hartung - Vice President, Clinical Services at Magellan HealthDr. Hannah Hartung is the Vice President of Clinical Services for Magellan Health. She oversees specialty clinical operations and product management for physical medicine, interventional pain management, and musculoskeletal products and programs. She is also responsible for leading specialty utilization management and operational transformation with a focus on clinical accuracy, efficiency, and provider experience. Dr. Hartung joined Magellan Health in 2016 and has served at different levels including Director of Product Innovation and Manager of Clinical Care Services. Before this, she practiced as a physical therapist with clinical experience in outpatient orthopedics, pediatric and geriatric populations at Allina Health and...
2022-04-0156 minHealthcare and Higher38. Lu De Souza - Vice President & Chief Medical Officer at Cerner CorporationDr. Lu de Souza is the Vice President and Chief Medical Officer for Cerner Corporation. She heads their largest physician group and leads a team responsible for helping health organizations leverage their EHR and health IT to improve patient care, clinician engagement, and clinical outcomes. Lu joined Cerner in 2011 and has held various leadership roles including Physician Executive, Senior Director, and Chief Medical Informatics Officer. Prior to this, she served as a Pediatric Emergency Physician at both Brandon Regional Hospital and Lakeland Regional Medical Center as well as Director of Pediatric Emergency for TeamHealth. Lu received her Doctorate degree...
2022-03-251h 18Healthcare and Higher37. Mark Kaufman - Founder and Executive Chairman at Athletico Physical TherapyMark Kaufman is the Founder and Executive Chairman of Athletico Physical Therapy. With over 900 locations across 25 states, Athletico is a leading provider of outpatient physical therapy, occupational health, and orthopedic rehabilitation services. Mark started tge company in 1991 and today, the company employs over 8000 clinical and administrative staff. In addition to his ongoing role at Athletico, he serves on the Board of Directors for several organizations including Excel Rehabilitation Services, Michigan Rehabilitation Specialists, and Big Brothers Big Sisters of Metropolitan Chicago. Mark received his Bachelor of Science degree in Athletic Training and Physical Education from the University of Iowa, and...
2022-03-181h 00Healthcare and Higher36. Richard Hom - National Optometric Director at Anthem Inc.Dr. Richard Hom is the National Optometric Director at Anthem Inc. He is the clinical subject matter expert for the Vision Management Team and collaborates with vision care providers and primary care medical providers to reduce the overall cost of eye and systemic medical conditions. Dr. Hom joined Anthem in 2012. Prior to this, he served as a Primary Care Optometry Consultant at San Mateo Medical Center, an Oracle Strategic Account Manager at SGI, and a Lt. Colonel for the United States Army. Outside of his professional roles, he serves as a Trustee for the California Optometric Association and an...
2022-03-1155 minHealthcare and Higher35. Sarah Sorum - Executive Vice President and Chief Executive Officer for the Pharmacy Society of WisconsinDr. Sarah Sorum is the Executive Vice President and Chief Executive Officer for the Pharmacy Society of Wisconsin (PSW). She leads an organization dedicated to helping its 4500 members further their careers, advance pharmacy practice, and improve the care of patients across the state. Dr. Sorum joined PSW in 2007 and has performed in various roles including Vice President of Educational Affairs and Senior Vice-President of Professional Services. Prior to this, she served as a Consultant Pharmacist for Iowa City Hospice and Patient Care Services Coordinator at Aim Healthcare. Dr. Sorum received her Doctor of Pharmacy degree from the University of...
2022-03-0453 minHealthcare and Higher34. Syed Sumair Akhtar - Chief Clinical Officer at Livio HealthDr. Syed Sumair Akhtar is the Chief Clinical Officer at Livio Health. He is responsible for the oversight and delivery of all clinical services which are done through the company’s modern house-call approach which includes primary, palliative and urgent care. He also serves as the Vice President of Stella Health, the parent company of Blue Cross Blue Shield of Minnesota. Dr. Akhtar joined Livio Health in March of 2021. Prior to this, he was the Chief Medical Officer for Caremore Health, where he oversaw mobile and health network markets that served Medicare Advantage, Medicaid, and home-based care across 14 states. He...
2022-02-241h 13Healthcare and Higher33. Zsuzsanna Devecseri - Vice President & Head of Global Oncology Medical Affairs at SanofiDr. Zsuzsanna Devecseri is the Vice President and Head of Global Oncology Medical Affairs at Sanofi. She leads a team of experts responsible for regulatory submission strategy, scientific communication, and innovative approaches to curing prostate and genitourinary cancer. Dr. Devecseri has held several prominent positions within the organization including Senior Director, Global Medical Lead of Pompe Disease and Director of Medical Affairs, Strategic Planning and Operations. Prior to joining Sanofi, she served as the Director of Client Services for ABN AMRO Life and Pension Insurance Company. Dr. Devecseri earned her medical degree from Semmelweis University and her MBA from...
2022-02-181h 01Healthcare and Higher32. Pratil Lal - Senior Director, Medical and Professional Affairs at Warby ParkerDr. Pratil Lal is the Senior Director of Medical and Professional Affairs for Warby Parker. He leads the entire Eyecare and Vision Services department, which includes employee and sublease optometrists, while playing a strategic role in guiding the organization towards holistic eye and vision care. Before joining Warby Parker, Dr. Lal was a Director of Health & Wellness for Walmart where he was responsible for optometric relations, operations management, business development, professional education, and clinical training. He also lived and worked in Canada having served as the Chair for both Doctor Mentorship and Customer Experience Development for IRIS The Visual...
2022-02-1148 minHealthcare and Higher31. Benjamin Chudner - Chief Medical Officer at AEG VisionDr. Benjamin Chudner is the Chief Medical Officer for AEG Vision. He oversees the day-to-day clinical operations for over 250 practices across the nation. He is also responsible for developing the clinical strategy to help elevate the level of care AEG Vision doctors provide. Before joining AEG Vision, Dr. Chudner served as the Senior Clinical Director for Luxottica where he was responsible for Optometrist Engagement at over 2300 locations throughout North America. He has consulted for several pharmaceutical companies and contact lens manufacturers throughout his career and was responsible for the design and delivery of professional strategy, learning, and development at...
2022-02-0458 minHealthcare and Higher30. Munish Sharma - Chief of Optometry at Kaiser PermanenteDr. Munish Sharma is the Chief of Optometry at Kaiser Permanente of Southern California. He leads a team of 40 optometrists along with over 100 vision staff members to provide comprehensive vision services for their members. He is also responsible for developing, implementing, and evaluating all Optometry programs at 6 sites within the San Bernardino County. Dr. Sharma holds a Doctor of Optometry degree from the State University of New York College of Optometry, an MBA from the University of California at Irvine, and is a Fellow of the American Academy of Optometry. Before immigrating to the United States, he earned his...
2022-01-2150 minHaaye Yeh Jawaaani!Rishton mein Rejection : ABCD formula apnaayeinPodcast host Iqbal , Gender and Sexuality Education Trainer converses with a special guest-- clinical psychologist and counsellor Ms. Kavan. Ms. Kavan shares an ABCD formula to deal with rejection. Listen to find out what it is! Respond and like on my Instagram handle iqbal.judge.9
2022-01-1621 minHealthcare and Higher29. DeLon Canterbury - Chief Executive Officer of GeriatRx Inc.Dr. DeLon Canterbury is the Chief Executive Officer for GeriatRx Inc., a pharmacist-led medication management company. He helps overwhelmed caregivers stop their loved ones from being overmedicated through the use of genetic-drug screening, deprescribing, and health cost savings strategies. Dr. Canterbury has appeared on numerous podcasts, radio shows, and local news programs to educate patients and empower healthcare professionals to fix our broken healthcare system. Prior to launching his company, he served as a Pharmacy Supervisor for the Specialty Division at Walgreens. Dr. Canterbury holds a Doctor of Pharmacy degree from the University of North Carolina at Chapel Hill...
2022-01-141h 00Healthcare and Higher28. Ed Cohen - Executive Vice President, Pharmacy Advocacy at MJH Life SciencesDr. Ed Cohen is the Executive Vice President of Pharmacy Advocacy for MJH Life Sciences, the largest, privately held healthcare media business in North America. He works on behalf of pharmacies and pharmacists to bring them information and ideas that can enhance their practice and impact their patient care services. Prior to this, Dr. Cohen served as the Senior Director of Clinical Solutions for Walgreens and as the Director of Pharmacy Operations for Safeway Corporation. In addition to his corporate experiences, he has held several faculty positions and earned numerous professional certifications and industry awards. Dr. Cohen has also m...
2022-01-0755 minHaaye Yeh Jawaaani!Breaking Gender Stereotypes (Part 2): Discussion with ALMAS VIRANIPodcast host Iqbal , Gender and Comprehensive Sexuality Education trainer and Changemaker continues a conversation with renowned podcaster Life Coach and Changemaker Almas Virani on understanding gender roles and making one's own path, shining with the light of one's individuality. Which stereotypes have you broken or wish to break? Respond, like and share on host Iqbal's Instagram handle@ iqbal.judge.9
2022-01-0120 minHealthcare and Higher27. Deepak Patel - Senior Director, Healthcare Strategy & Innovation at Novo NordiskDr. Deepak Patel is the Senior Director of Health Care Strategy and Innovation for Novo Nordisk. He leads a portfolio level strategy inclusive of population health and health disparities. Dr. Patel’s devotion to data and developing associates has allowed him to build a broad portfolio of diverse experiences in healthcare ranging from managed care and market access to medical affairs within the pharmaceutical industry. Over the past 6 years at his current company, he has served as the Director of Population Health and as the Managed Market Medical Liaison of National Accounts. Prior to this, Dr. Patel was a Se...
2021-12-2448 minHaaye Yeh Jawaaani!Gender stereotypes: Discussion with Almas Virani!Gender stereotypes kya hotey hain? Inke jaal se hum kaise nikal saktey hain? In this bonus episode podcast host, changemaker, gender sensitization and Comprehensive Sexuality Education trainer Iqbal Judge engages in an insightful discussion on gender stereotypes. Like and Respond to her on her Instagram handle iqbal.judge.9
2021-12-1823 min
Diva & BaleChapter 17 | Ngomongin Mentor Poligamitiba-tiba Diva nyuruh Iqbal buat nonton video di youtube tentang mentoring poligami, respon yang Iqbal tunjukin setelah nonton video itu... aduh bener-bener deh!
2021-12-1121 minHealthcare and Higher26. Sharon Karina - Commercial Grant Director at Pear TherapeuticsDr. Sharon Karina is the Commercial Grant Director for Pear Therapeutics. She leads the nationwide grant strategy to drive access solutions for states, agencies, and providers. Dr. Karina has a passion for collaborating with others to improve outcomes throughout the health system. She previously served as the Director of Educational Development for ProCE and as the Director of Government Affairs for the Illinois Council of Health-System Pharmacists. In addition to her current role at Pear Therapeutics, she is also the Director of the Midwest Region Mentoring Program for the Healthcare Businesswomen’s Association. Dr. Karina holds an Associate’s Degr...
2021-12-0943 minHaaye Yeh Jawaaani!Rejection se Selection tak! Changemaker, Podcast host and Comprehensive Sexuality Education trainer Iqbal Judge explores with adolescents Pranay, Sanjay and Jyoti how we feel when rejected in competitions and selections and suggests ways to move forward towards success. Like and respond on her Instagram handle: iqbal.judge.9
2021-12-0712 minHealthcare and Higher25. Jessie Nia Hwang - Associate Director of U.S. Medical Strategy, Immunology at Bristol Myers SquibbDr. Jessie Nia Hwang is the Associate Director of U.S. Medical Strategy of Immunology at Bristol Myers Squibb. She is responsible for supporting the team in implementing the company’s strategy for their deucravacitinib program launch in dermatology. Throughout her career, Dr. Hwang has held several prominent positions within the company including Manager of Orencia Global Publications and Associate Director of Business Development. She is also a leader having served as the National President and the first Executive Chairwoman of the Student National Pharmaceutical Association (SNPhA).Dr. Hwang holds a Bachelor’s Degree in Biology from Spelman College and...
2021-12-0331 minDiva & BaleChapter 15 | Pertanyaan Sulit Untuk Iqbalada 2 dari 9 pertanyaan sulit yang bikin iqbal bener-bener gak bisa jawab! selamat mendengarkan..
2021-11-2023 min
NGIQLANIQBAL TIDAK PERNAH TRAVELLINGIqbal emang ndueso sih.
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2021-11-1335 minHealthcare and Higher24. Prince Chijioke - Associate Director, Innovation at Allergan Aesthetics (an AbbVie Company)Dr. Prince Chijioke is the Associate Director of Innovation at Allergan Aesthetics, an AbbVie company. He is responsible for driving commercial strategy initiatives related to the company’s facial aesthetic portfolio which includes well-known brands such as Botox, CoolSculpting, and Latisse. Prior to this role, Dr. Chijioke worked as a Program Manager of Pharmacoeconomics and Pharmacy Informatics for the United States Department of Veterans Affairs and as a Consultant for BCG. He has proudly served as a Pharmacy Officer for the United States Army Reserve and as a Member for the City of El Paso’s Capital Improvements Advisory Comm...
2021-11-0535 minHealthcare and Higher23. Linda England - Vice President of Strategic Accounts at FLAVORxLinda England is the Vice President of Strategic Accounts at FLAVORx. She works with retail pharmacy chains to improve medication adherence for pediatric and veterinary patients and reduce stress levels for parents and families. Linda has over 30 years of experience designing strategy, overseeing operations, and developing people for a Fortune 1 company. Prior to joining FLAVORx, she served as the Director of Ethics & Compliance Implementation for Walmart, a Senior Director of Pharmacy Operations for Sam’s Club and a host of other supervisory roles within the organization. Linda earned her Bachelor’s Degree in Pharmacy from the University of Iowa and...
2021-10-2750 minHealthcare and Higher22. Charlene Hope - Chief Pharmacy Quality and Medication Safety Officer at the University of Chicago MedicineDr. Charlene Hope is the Chief Pharmacy Quality and Medication Safety Officer at the University of Chicago Medicine. She works with inter-professional teams to effectively implement patient safety strategies and quality improvement initiatives. Dr. Hope has held an extensive array of clinical and leadership positions including Regional Pharmacy Quality and Safety Manager for Tenet Healthcare, and Regional Clinical Director for Comprehensive Pharmacy Services, and Director of Pharmacy for MacNeal Hospital. She is a frequent lecturer at both the state and national level on medication safety and pharmacy quality topics. Dr. Hope holds a Doctor of Pharmacy degree from Midwestern...
2021-10-2240 min
Diva & BaleChapter 13 | Ngomongin Trust IssueChapter kali ini Diva dan Iqbal ngebahas tentang trust issue. Dan fun fact! ternyata Iqbal belum pernah punya trust issue sama apapun. Selamat mendengarkan teman-teman!
2021-10-2125 minHealthcare and Higher21. Amal Agarwal - Vice President, Homecare Solutions at HumanaDr. Amal Agarwal is the Vice President of Homecare Solutions for Humana. He works with executives, physicians, and patients to help with the transition from a fee for-service style to a value-based care model. At Humana, Dr. Agarwal has served in various roles including Executive Physician, Corporate Director, and VP of Medicare Trends and Innovation. Prior to this he worked as a Chief Medical Officer at Apervita and a Senior Managing Consultant at Accenture. He holds a Doctor of Osteopathic Medicine degree from Des Moines University and an MBA from the University of Illinois at Urbana-Champaign – College of Business. Dr...
2021-10-1542 minHealthcare and Higher20. Day Gooch - Vice President, Quality and Commercialization at The Vitamin ShoppeDr. Day Gooch is the Vice President of Quality and Commercialization for The Vitamin Shoppe. He leads teams that are responsible for sourcing new manufacturers, strengthening the execution with working partners, guiding scientific and regulatory functions, and engaging with industry experts and associations throughout the supplements industry. Prior to joining The Vitamin Shoppe in 2016, Dr. Gooch was the Senior Buyer for OTC, Health and Beauty for Sam’s Club. He has also served in various operational, human resources, and purchasing roles for Walmart. Dr. Gooch holds a Doctor of Pharmacy degree from the University of Arizona and a Master’s in...
2021-10-0849 minHealthcare and Higher19. Sonia Oskouei - Vice President, Biosimilars at Cardinal HealthDr. Sonia Oskouei is the Vice President of Biosimilars for Cardinal Health. She leads the company’s biosimilar strategy and leverages an enterprise perspective to maximize the value of biosimilars to enhance patient access, improve outcomes, and lower healthcare costs. Prior to joining Cardinal, Dr. Oskouei served as the Vice President of Innovation and Digital Health at Premier Inc. where she led their national biosimilars strategy on behalf of 4,000 hospitals and 175,000 other providers. She also served as a Corporate Supervisor for Pharmacy Purchasing and Procurement for Novant Health. Dr. Oskouei holds a Doctor of Pharmacy degree from Belmont University an...
2021-09-3036 minHealthcare and Higher18. Kelly Henning - Senior Director, Operations at MedAvail TechnologiesKelly Henning is the Senior Director of Operations at MedAvail Technologies. She is responsible for staffing and operating SpotRx Pharmacies inside primary care clinics and deploying MedCenter kiosks to large retailers and health systems across 6 states. Kelly holds a Bachelor’s degree in Management from National-Louis University and is certified as by the American Board of Opticianry and National Contact Lens Examiners. Prior to joining MedAvail, she was a Health & Wellness Director for Walmart and Senior Director of Eyecare for Luxottica where she led teams, drove initiatives, and trained thousands of associates. Kelly is passionate about developing people and hy...
2021-09-2445 minHealthcare and Higher17. Pejman Ahmadi - Director, Pharmacy Program Management at Centene CorporationDr. Pejman Ahmadi is the Director of Pharmacy Program Management at Centene Corporation. He oversees the Prior Authorization Department and is responsible for managing the company’s Medicare, Marketplace and Medicaid lines of business across the nation. In addition, he is also responsible for expanding the business into new markets. Dr. Ahmadi holds a Doctor of Pharmacy degree from California Northstate University and has served as a Director for the Sacramento Pharmacy Association, and the Northern California Pharmacy Education Foundation. His passion for leadership, public speaking, and mentoring also led him to serve as the Executive Chairman and Consultant fo...
2021-09-171h 06Healthcare and Higher16. Flora Bessey - Senior Medical Science Liaison, Long Term Care at Acadia PharmaceuticalsDr. Flora Bessey is the Senior Medical Science Liaison for Long Term Care at Acadia Pharmaceuticals. She collaborates with healthcare professionals and key decision makers in skilled nursing facilities, rehabilitation centers, and assisted living centers to support patient care and help them achieve their operational goals. Prior to joining Acadia, Dr. Bessey spent 20 years as an independent consultant providing a wide array of pharmacy, regulatory, and medication management consulting services helping to improving outcomes for the elderly and vulnerable patient populations. She is a graduate of Midwestern University – Chicago College of Pharmacy, earning both her Bachelor of Science and Do...
2021-09-1045 min