Shows
The Offensive ThirdEpsiode 22.1 - Transfers are comingSend us a textWe get to meet with Jake Watkins, the local Chelsea fan group representative and talk all things Chelsea, followed by a break and discussions about fantasy premier league this season along with our categories for next seasons predictions. ***Our power went out so this episode is split in two.2024-07-2349 min
Hostina podcastProč je maso ekologická katastrofa? O ekologii - část první | #31 | Hostina podcastV rámci přípravy na dlouho očekávaný díl Hostina podcastu s Petrem Havlíčkem jsme si s Liborem chtěli prosvištit nějaká ta čísla, data a tabulky. Co čert nechtěl, rostlinná strava je pořád zdaleka nejšetrnější k životnímu prostředí co do produkce CO2 na všechny možné veličiny (kalorie, gramy, bílkoviny...), spotřebu půdy i další ukazatele. Jaká je nejméně ekologická potravina ze všech? Proč maso prostě nevychází v tabulkách dobře? A jaké absurdní reklamy na argentinskou svíčkovou jsme si museli v rámci přípravy prohlédnout?
...2023-09-061h 49
Healthcare Perspectives 360Please Secure Your Own Mask Before Helping OthersIn this episode, we discuss how clinician wellness is more than resiliency, slow breathing, and yoga classes. Listen in as emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore share their perspectives for self-care in this “new normal” of healthcare. During this episode, you will: Consider the difference between self-care and systemic change as it relates to clinician wellness Explore why it is important to expand the concept of wellness beyond just cliniciansUnderstand the connection between supply chain shortages and moral injury Gain a quick and easy way to gauge yo...2022-09-1519 minHealthcare Perspectives 360This Is One Tough CrowdIn this episode, we discuss the recent uptick in patient aggression and violence experienced by healthcare workers. Emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore, share their perspectives with Geri on this growing and concerning trend.During this episode, you will: Learn why patients are more aggressive than ever beforeHear how the pandemic may have contributed to increased levels of workplace violenceConsider strategies to defuse the increased levels of aggressionUnderstand the issues that unexpressed expectations can causeAppreciate patients’ top concern Link to TranscriptCoverys companies are...2022-08-1518 minHealthcare Perspectives 360The Long and Winding RoadIn this episode, we discuss the “Elephant in the Room”—what it's like to be 2.5 years into the pandemic. Our guests include emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore. During this episode, you will: Hear about the challenges that still need to be overcome in the wake of COVID-19Appreciate the impact that moral injury has had on healthcare workers Gain insight on hospital administrators’ perspectivesHear different perspectives related to travelling nursesUnderstand how patients measure their satisfaction with healthcareKnow the 3 questions patients want answered at the beginning of their he...2022-08-1517 minHealthcare Perspectives 360The Criminalization of HealthcareThe prosecution of a nurse for a medication error sent shockwaves through the medical community earlier this year. Please listen as we discuss the criminalization of healthcare with emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore. During this episode, you will: Learn how clinicians feel about the RaDonda Vought verdictGain perspective on the talk around the C-suite coffee pot regarding this caseReflect on how a culture of safety is as important to healthcare professionals as it is to patientsLink to TranscriptCoverys companies are a...2022-08-1516 min
World Class Leadership w/ Pierre MoniceSmall Details & Loyalty w/ Jake PooreWelcome to episode 9 of The World Class Leadership Podcast! I'm your host Pierre Monice.
Help me in welcoming our guest, Jake Poore.
Jake Poore is the President and Chief Experience Officer of WeCreateLoyalty, a company dedicated to elevating the human side of healthcare and bridging the gap between what you deliver and how you deliver it. Unlike typical trainers or keynote speakers, Jake Poore spends most of his time in the trenches of healthcare, working side by side clinical and non-clinical care team members on every step of the patient experience. Just after September 11, 2001, Jake lau...2022-01-2429 min
The Scope of Practice PodcastBringing Disney Magic to Healthcare Leadership - Jake PooreWhat if you had an organization that was full of people who were laser focused on providing excellent customer service, so focused that it became part of the organizational DNA? Jake Poore knows that it’s definitely possible, and he’s going to talk all about how to bring some of that Disney magic to healthcare leadership. What does that mean? It means he and Integrated Loyalty Systems help you transform your culture and bridge the gap between what you deliver (clinical and healing expertise) and how you deliver it (human kindness). Register for the Marriag...2021-09-2059 min
Succeed in MedicineMaking Magic in Medicine the Disney Way with Jake PooreJake Poore spent nearly two decades at the Walt Disney World Company in Florida helping to recruit, hire, train and align their 65,000 employees toward one end in mind: creating memorable experiences for individuals, not transactions for the masses. In 1996, Jake helped launch the Disney Institute, the external training arm of Disney that sold its business secrets to the world. 80 percent of the people who attended the Institute were from healthcare…and Jake’s passion for helping to improve healthcare began. He teaches us how to get everyone at an organization to focus on the patient experience, whether they...2021-05-1846 min
MGMA PodcastsWhat Disney Can Teach the Healthcare Industry About Creating a Superior Patient ExperienceIn this episode of the MGMA Insights podcast, we're joined by Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake is on the faculty of the American College for Healthcare Executives and served in a variety of roles during his decades-long tenure with Disney, including five years as senior manager of healthcare at the Disney Institute. Jake is here today to talk about what healthcare professionals can learn about the patient experience by modeling aspects of the Disney customer experience.
You can hear Jake speak at MGMA’s Medical Practice Excellence Pathways Conference in April. For more in...2021-02-1036 min
Healthcare Plus Podcast13_How to create the Disney Experience inside your organization with Jake PooreHow to create the Disney Experience inside your organization with Jake PooreThis week Quint welcomes Jake Poore to the podcast. Poore spent nearly two decades at the Walt Disney World Company in Florida helping to recruit, hire, train and align their 65,000 employees toward one end goal: creating memorable experiences for individuals. He has taken what he learned there and now teaches hospitals (and companies) how to create an incredible patient/customer and employee experience. His book, 99 Lessons Learned from Disney To Improve The Patient Experience, is full of great ideas.Poore is b...2020-12-2131 min
The HR and Leadership Spotlight ShowElevating the Human Side of Healthcare through Cultural Transformation - meet Jake PooreFrom Disney World balloon guy to business owner, coach, author, cultural guru...Jake Poore and his team at Integrated Loyalty Systems are on a mission to work with healthcare organizations to bridge the gap between WHAT they deliver and HOW they deliver it.Watch as Jake enthusiastically lays out his passionate philosophy. From his journey through such great companies as Walt Disney World's Disney Institute to Stephen Covey...Jake's enthusiasm is infectious!In his new book 99 Lessons Learned from Disney To Improve The Patient Experience, Jake shares Disney’s secrets to creating world-class ex...2020-11-1535 min
Dudes Dish DisneyInterview with Jake Poore: Magic Is Serious Business22. Magic Is Serious Business is all about what makes Disney the most magical place on earth. As a 18+ year veteran, Cast Member and Disney Institute Manager, Jake Poore gives the Dudes some behind the scenes insight into making memories and how it can apply outside of Disney World. This is a can’t miss episode!2020-10-2145 min
Health Leader ForgeJake Poore, President and Chief Experience Officer, Integrated Loyalty SystemsToday’s guest is Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake and his team consult with healthcare organizations around the country on how to improve the patient experience. Jake draws on 18 years of experience with Disney to help healthcare organizations improve how they care for patients. In this podcast, we talk about Jake’s career at Disney, then what it was like breaking out on his own and founding Integrated Loyalty systems. We also talk about his recently published book, 99 Lessons Learned from Disney To Improve The Patient Experience, which I would recommend to anyone who...2019-07-151h 00
Health Leader ForgeJake Poore, President and Chief Experience Officer, Integrated Loyalty Systems (full length)Today’s guest is Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems. Jake and his team consult with healthcare organizations around the country on how to improve the patient experience. Jake draws on 18 years of experience with Disney to help healthcare organizations improve how they care for patients. In this podcast, we talk about Jake’s career at Disney, then what it was like breaking out on his own and founding Integrated Loyalty systems. We also talk about his recently published book, 99 Lessons Learned from Disney To Improve The Patient Experience, which I would recommend to anyone who...2019-07-151h 22
Healthcare Executive PodcastImproving the Patient Experience to Build Customer LoyaltyOn this episode of ACHE’s Healthcare Executive Podcast, Chris Coraggio sits down with Jake Poore, president of Integrated Loyalty Systems Inc., to discuss creating a blueprint for a world-class experience for patients and employees. Jake shares his expertise on elevating the patient experience in the age of social media, building a workforce committed to the brand promise, and the close link between patient and employee satisfaction.2019-05-0600 min
The Health Design PodcastJake Poore InterviewJake Poore is President and Chief Experience Officer of Integrated Loyalty Systems, a company whose mission is to elevate the human side of healthcare.2019-04-1624 min