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GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & TechnologyThinking Holistically About Hotel Digital Marketing | with Jason PirockIn this episode, we interview Jason Pirock, head of marketing for Springboard Hospitality and Advisor for Wanderland. He leads integrated marketing strategies and brand development across the company's diverse portfolio of properties. With over 15 years of experience spanning retail and hospitality—including roles at Target, Sears, Hyatt, and Aparium Hotel Group—he brings a unique blend of performance marketing and storytelling to elevate guest experiences and drive growth. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and ho...2025-07-2447 min
Suite Spot: A Hotel Marketing Podcast153 - TMG Hospitality Trailblazers: Jason PirockIn this episode of the Suite Spot, the head of marketing at Springboard Hospitality, Jason Pirock sits down with podcast host, Ryan Embree, to discuss the incredible Springboard Hospitality brand, exciting hotel developments, social media strategies, and much more.
Tune in now to learn more about what makes the Springboard Hospitality brand one-of-a-kind.
Episode Transcript
Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Before republishing quotes, we ask that you reference the audio.
Ryan Embree:
Welcome to Suite Spot, where hoteliers check-in, and we check out w...2024-12-1126 min
Label Sessions Presents...E187: Brand Building in the Hospitality Sector with Jason PirockIn this episode, Josh Nixon of Label Sessions talks to leader Jason Pirock.Jason is a marketing expert known for turning around struggling departments and building high-performing teams. He is great at Rebuilding and transforming marketing teams and strategies for hospitality and retail brands, from creating new departments to launching brand refreshes that drive measurable results.Label Sessions is the world’s leading innovation expert network. In this series, you’ll meet some of the most interesting leaders anywhere, from across the worlds of business, design, tech. culture and sustainability. All signed to the Label Sess...2024-12-1027 minLabel Sessions Presents...E187: Hospitality Brand Building with Jason PirockIn this episode, Josh Nixon of Label Sessions talks to leader Jason Pirock.Jason is a marketing expert known for turning around struggling departments and building high-performing teams. He is great at Rebuilding and transforming marketing teams and strategies for hospitality and retail brands, from creating new departments to launching brand refreshes that drive measurable results.Label Sessions is the world’s leading innovation expert network. In this series, you’ll meet some of the most interesting leaders anywhere, from across the worlds of business, design, tech. culture and sustainability. All signed to the Label Sess...2024-12-1027 min
Hotel MomentTwo things hotels should get right every timeIn this special compilation episode of Hotel Moment, Karen Stephens draws from her previous guest conversations to highlight the two most fundamental elements of hotel success: data collection and application. The episode features three industry experts sharing their unique perspectives:Adam Mogelonsky, Partner at Hotel Mogel Consulting, explains why high-caliber data is the gateway to all good things at your hotel. He emphasizes how quality data enables hotels to understand the emotional drivers behind guest booking decisions and reveals why poor data can prevent hotels from executing effective one-to-one marketing.Jason Pirock, Corporate D...2024-12-0407 min
Hotel MomentStop losing loyal guests and take control of the guest journey | with Marc WinchellJoin Karen Stephens and Marc Winchell, Corporate CRM at Pacific Hospitality Group, as they dive deep into the Stay Golden loyalty program. Marc reveals how PHG is shifting away from OTA dependence by reimagining hotel loyalty. Rather than points, Stay Golden focuses on immediate value through direct booking discounts, room upgrades, and personalized pre-arrival experiences.Together, they discuss:Why immediate rewards and 10% discounts outperform traditional points systemsHow first-party data enables personalized pre-stay communication that builds anticipationThe vital role of voice channel agents in competing with OTAs while building guest relationshipsCreating metrics that measure both commercial success...2024-11-2725 min
Hotel MomentBlack Friday and Cyber Monday: Winning email strategies for hotels | a Revinate webinarIn this week’s episode of the Hotel Moment podcast, we’re featuring a webinar from our webinar series, Hotel Moment Deep Dive. Revinators Bailey Yeats, Customer Education Specialist, and Maggie Stothart, Lead Email Marketing & Data Specialist, advocate for advanced preparation when it comes to email marketing if hoteliers want to achieve record ROI this Black Friday and Cyber Monday.Together, they cover:The importance of starting email marketing efforts early to maximize engagement and avoid deliverability issues.Key factors affecting email deliverability including sender reputation, list hygiene, and compliance with regulations.Best practices for manag...2024-10-3044 min
Hotel MomentThe difference decision intelligence makes | with Jeff JonasIn this episode of Hotel Moment, Bryson Koehler, CEO of Revinate, welcomes Jeff Jonas, CEO and founder of Senzing, for an in-depth discussion on data management and its impact on the hospitality industry.Together, they explore: The concept of data as a living organism and the challenges of data entropy in complex systemsThe critical role of entity resolution in enhancing customer experiences and preventing fraudHow real-time learning and machine learning are transforming decision-making processesThe potential of AI and large language models in hospitality, including their limitations and best practices Strategies for leveraging data to improve op...2024-10-2332 min
Hotel MomentSuccessful outbound strategies to maximize direct revenue | a Revinate webinarIn this episode of the Hotel Moment podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. In this webinar, we hear from Brian Stinemetz, Client Success Manager at Revinate, Brent Sanders, Sr. Customer Education Specialist at Revinate, and guest speaker Raul Martinez from AmbienteTM Sedona. As they explore successful outbound strategies for maximizing direct revenue, they discuss:The critical role of capturing and following up on non-booked leadsHow outbound calling can significantly increase incremental revenueThe importance of effective email capture for ongoing guest engagementReal-world success stories from AmbienteTM Sedona's implementation of outbound strategies...2024-10-0222 min
Hotel MomentGuests define what luxury means today | with Shannon KnappIn this episode of Hotel Moment, Karen Stephens sits down with Shannon Knapp, President & CEO of The Leading Hotels of the World, to explore the evolving luxury hospitality landscape and how independent luxury hotels can thrive in the modern era. Shannon shares her wealth of experience in the luxury travel space, shedding light on how her organization supports over 400 luxury hotels across 80 countries.Tune in as they discuss:The changing definition of luxury: Shannon reflects on how luxury has transformed over the past 20 years, from being hotel-defined to a much more personalized experience. Personalization at scale: T...2024-09-1125 min
Hotel MomentStart early: How to have an intentional budget season | with Joel MoralesIn this week’s episode of the Hotel Moment podcast, Joel Morales, CMO at Castlerock Asset Management, joins Karen Stephens, Revinate CMO, to offer a proactive approach to budget season – starting before August. Joel highlights the benefits of initiating budget planning as early as May or June, and how he’s seen sales and marketing departments align and collaborate with greater speed and efficiency. Tune in for a change in perspective when it comes to the timing of budget planning, and how you can leverage your brand, brand performance, and overall marketing strategy to drive conversion and open up more...2024-09-0425 min
Hotel MomentRecast: Build intelligent operations and let data drive direct bookings | with Patrick NortonIn this episode of Hotel Moment, Karen Stephens, Revinate CMO, and Patrick Norton, Chief Marketing Officer at Brittain Resorts & Hotels advocate for making a data-centered tech stack the foundation for guest communication to win back previous OTA bookers. Patrick also highlights the several use cases for guest history marketing to foster guest loyalty and continue building detailed guest profiles. Tune in for inspiration on how to attract guests to your brand and keep the data collection process flowing, providing more opportunities to personalize interactions and drive direct bookings. Other topics of discussion include:Patrick’s inspiring care...2024-08-2826 min
Hotel MomentMastering conversions: Crafting an omnichannel booking journey | with Jason Pirock and Adam MogelonskyIn this special episode of the Hotel Moment podcast, we’re featuring a webinar conversation recorded and published by Hospitality Net. Jason Pirock, Head of Marketing at Springboard Hospitality and Adam Mogelonsky, Partner at Hotel Mogel Consulting Ltd., investigate how a Customer Data Platform turns guest interactions into conversions on every channel — web, email, text, and voice. Jason explains why nurturing guest relationships becomes second nature with a CDP by enabling guest data application across key touch points in the guest journey.Together, they discuss: The different phases of the guest journey that are relevant to the booking proces...2024-08-2132 min
Hotel MomentBoutique hospitality and envisioning the guest experience from the ground up | with Bree BrostkoIn this episode of Hotel Moment, host Karen Stephens is joined by Bree Brostko, Chief Operating Officer and Head of Brand Strategy at Retro Hospitality. Retro is a boutique hospitality management firm with a focus on adaptive reuse properties, and Bree highlights the Hotel Fauna project in Bedford as a prime example of this. She also shares how Retro Hospitality uses email marketing and local partnerships to enhance the guest experience.Together, they discuss:Bree’s experience in the industry and how travel memories have influenced her perspective on building hotel brands.A memorable travel experience at th...2024-08-1425 min
Hotel MomentConnecting the data dots for an email channel powerhouse | with Renee MurrietaKaren Stephens sits down with Renee Murrieta in the latest episode of Hotel Moment. Renee is Founder of Show.Tell., a boutique, London-based hospitality marketing agency. Together, they discuss: How you can use data from one property to cross-sell and promote other properties in your collectionEfficient methods for personalizing campaigns for every segment of your customer baseThe importance of collating the data from all of your marketing channels to instruct your strategic decisionsAnd more!Discover the importance of personalization for driving effective campaigns and the KPIs that matter across all of your digital channels.Don't miss th...2024-08-0728 min
Hotel MomentMeet your host — talking Total RevPAR, NOI, the voice channel, and budget season | with Karen StephensIn this special episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, takes a unique approach by introducing herself and providing an in-depth history of the podcast and its evolution. The episode offers a retrospective view of how Hotel Moment began during the uncertain times of the COVID-19 pandemic as a platform for hoteliers to share stories and insights. Originally launched by Go Moment, the podcast was later integrated into Revinate's portfolio following the acquisition of Go Moment in 2021.Karen shares her journey with Revinate, highlighting her roles from Chief Revenue Officer to her current position a...2024-07-3123 min
Hotel Moment“Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty | with Carlo Del MistroKaren Stephens sits down with Carlo Del Mistro in the latest episode of Hotel Moment. Carlo is the Chief Digital Officer at Ennismore, a leading hotel management company in London. Together, they discuss: Ennismore’s groundbreaking membership program, Dis-loyalty, which offers exclusive discounts on hotels and restaurants within their portfolio. The importance of data collection and leveraging technology in Ennismore’s strategyBuilding a single customer view to understand guest spending and travel habits.Ennismore’s openness to partnering with independent hotels that align with their brand and are interested in joining the dis-loyalty program.And more!Learn how...2024-07-2419 min
Hotel MomentIs NOI the only thing that matters? | with Joe PettigrewIn this episode of Hotel Moment, Karen Stephens speaks with Joe Pettigrew, the Chief Commercial Officer at EOS Hospitality. Together, they discuss: The importance of a strong commercial strategy and how it impacts the hospitality industry. Joe explains that a clear and simple vision is crucial for aligning all departments towards a common goal.The value of focusing on NOI as the ultimate measure of success rather than getting caught up in metrics like direct booking percentage or social media followers. How OTAs can be valuable partners, especially when used strategically to fill last-minute rooms or target spe...2024-07-1726 min
Hotel MomentHow well are you coaching your hotel teams? | with JC ThompsonIn this episode of Hotel Moment, Karen Stephens interviews JC Thompson, the Founder and CEO of Pursuance. Together, they discuss: The importance of personal relationships in the luxury hospitality industry and why AI can’t replace the real human connections that guests are looking for.How and why Pursuance focuses on deep-diving with a specific smaller sub-set of customers rather than spreading themselves more widelyWhy sharing personal stories and experiences is a more effective method of coaching than offering adviceJC is an expert in scaling businesses, having led operations strategy for three separate organizations whic...2024-07-1026 min
Hotel MomentHow to book revenue even when climate derails the guest experience | with Nick CavanaughIn this episode of Hotel Moment, host Karen Stephens is joined by Nick Cavanaugh, Founder and CEO of Sensible Weather. Together, they discuss: Automated reimbursement for bad weather affecting travel plansUse of advanced technology for weather prediction and customer reimbursementIntegration with booking platforms and hotel partnersAnd more!Nick Cavanaugh is a visionary leader at the forefront of climate finance and technology. With a background spanning climate science, data analytics, and finance, Nick brings a wealth of expertise to his role as Founder and CEO of Sensible Weather, a weather intelligence platform that uses advances in weather data, technology, an...2024-07-0322 min
Hotel MomentYour commercial strategy as an evolution and not a revolution | with Jennifer HillIn this episode of Hotel Moment, Karen Stephens interviews Jennifer Hill, the VP of Commercial Strategy at Kalibri Labs. Together they cover:Differentiating Commercial Strategy from Revenue Management - Commercial strategy is the integration of revenue, sales, marketing, e-commerce, digital, distribution, operations, and finance.Importance of Net Operating Income (NOI) in Commercial Strategy - Jennifer explains the significance of NOI as the profit left after expenses, emphasizing its direct impact on asset value and the need to understand the market demand for effective decision-making.Considering Profitability and Asset Value Alongside Revenue - Karen and Jennifer stress...2024-06-1916 min
Hotel MomentYou're capable of achieving more than you think: Going further with a direct booking strategy | with Kathleen CullenIn this episode of Hotel Moment, Karen Stephens interviews Kathleen Cullen, the Executive Vice President at PTG Consulting. Together they cover: The benefits of shifting marketing dollars from third-party bookings to direct booking strategies by investing in digital marketing and leveraging your customer databaseWhy hotels should collect and analyze data to understand customer feedback to enhance the guest experienceWhy the revenue professionals, sales team, marketing team, and front desk team must collaborateAnd much more!Kathleen is a hotel guru with over thirty years of experience helping a wide range of players in the hospitality industry create and deliver u...2024-06-0518 min
Next Gen in Lodging by CoStar News HotelsNext Gen in Lodging: Tactics For Hotel MarketingHost Davonne Reaves sits down with Kylie Chen from Twenty Four Seven Hotels, Jason Pirock from Springboard Hospitality and Christos Perakis from Zoottle to uncover the tactics and innovations driving success in hotel marketing, from leveraging digital platforms to harnessing the power of artificial intelligence. 2024-05-2851 min
Hotel MomentNo missed opportunities — prioritizing a data collection practice for every property | with Aaron MillerIn this episode of Hotel Moment, host Karen Stephens is joined by Aaron Miller, Vice President of CRM & Digital at Highgate. Together, they explore: The ongoing dialogue between professionals in the marketing space and why conferences like NAVIGATE are so importantHow starting his career in operations at The Venetian prepared Miller to tackle all of the challenges his later career would throw at himThe expansion of Highgate’s international portfolio and how first-party data can still be a useful tool across unaffiliated independent hotelsIf you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and...2024-05-2214 min
Hotel MomentA first-party data relationship: an invitation to go deeper | with Evan CrawfordIn this episode of Hotel Moment, host Karen Stephens is joined by Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality. Together, they cover: How to retain the strengths of independent properties while bringing them under the Pyramid marketing umbrellaWhy lowering the bar of engagement is crucial for gathering useful first-party dataPractical examples of how to follow potential new customers to where they are rather than waiting for them to come to youEvan Crawford is a strategic hotel marketer and thinker who's gathered an immense portfolio of experience in brand development across ten years with Pyramid H...2024-05-0814 min
Hotel MomentSummer 2024 travel trends: Get prepared with us | a Revinate webinarIn this webinar, we hear from Alise Deeb, Chief Revenue Officer at Dragonfly Strategists, Jim Mangan, a Solutions Engineer at Revinate and Melissa McMullin, Product Marketing Manager at Revinate. As they look ahead to the summer 2024 holiday season they discuss: Some key summer trends that hoteliers ought to be aware ofThe importance of capturing the attention and interest of those who call, but perhaps do not immediately bookWhich macro-economic factors need to be kept in mind when reacting (and taking care not to over-react) to emerging situations this summerHow important your reservations team is, and how you can best g...2024-04-1019 min
Hotel MomentRevinate’s origin story and journey through innovation | with Co-Founder Marc HeynekerIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, is joined by Marc Heyneker — Co-Founder and former CEO of Revinate, now Chairman of the board. Heyneker takes us back in time to share what technology was available for hoteliers in the early 2000s and why he felt compelled to fill the gaps in the hospitality industry. He also describes what it was like leading a global tech company through a global health crisis and how it ended up strengthening Revinate’s core mission to serve hoteliers. Listen in to learn more about how Revinate evolved...2024-03-2719 min
VisualFizz Growth Marketing Podcast SeriesSparking Creative Inspiration with Jason Pirock | EP 9VisualFizz is joined by Jason Pirock, Head of Marketing for Aparium Hotel Group. In this event, VisualFizz and Jason discuss:
/// Where do you get your creative inspiration from?
/// What practices do you implement in your daily routine to ensure you carve out time for creativity?
/// How can we encourage creativity in our workplace?
/// When do you find time to pursue your personal passions?
Jason Pirock is a marketing veteran with a passion for bloody marys. He has juggled his professional career in hospitality and retail with content creation for 4 years. He started an Instagram account @eatdrinkandbloodymary which initially started...2024-03-1254 min
Hotel MomentRevinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson KoehlerIn this episode of Hotel Moment, host Karen Stephens is joined by Revinate’s new CEO Bryson Koehler. Together, they discuss: Bryson’s history with hospitality and RevinateHow hospitality is transitioning into the age of data and AIRevinate’s under-the-hood technology offeringsAnd more!With twenty years of experience in technology, including ten years at IHG, Bryson is poised to lead Revinate into its next chapter as the new CEO. He most recently served as Executive Vice President and Chief Product, Data, Analytics, and Technology Officer at Equifax and is a Board Member of Anywhere Real Estate. We are thrille...2024-03-1223 min
Hotel MomentStatus update: how can hoteliers keep performance high in today’s economy? | with Greg FriedmanIn this episode of Hotel Moment, host and Revinate's CRO, Karen Stephens is joined by Greg Friedman, the CEO of Peachtree Group. Together, they discuss: How investors build a portfolio of hotelsTheir demand-driver-focused strategiesThe recent change in interest ratesAnd more!Greg has over twenty years of hospitality experience with an emphasis on deal structure and financing. His business, Peachtree Group, is an investment firm with a particular focus on hotel venues, which they go on to manage in-house via their hotel management business. Their management portfolio is worth $2.5 billion, so it’s safe to say he knows a thi...2024-03-0633 min
Hotel MomentKeep the spark alive in your guest relationships | with Brian MurphyIn this episode of Hotel Moment, host Karen Stephens is joined by Brian Murphy, the Group Customer Relationship Management Executive at Cliste Hospitality.Join them as they: Talk about the history of Cliste HospitalityHighlight the importance of adaptability Discuss leveraging technologies, especially AIAnd more!Based in Killarney, Ireland, Brian Murphy is the Group Customer Relationship Management Executive at Cliste Hospitality, a team of specialists offering intelligent management to hotels, restaurants, bars & hospitality ventures in Ireland. Brian has extensive experience in various award-winning establishments, including the Muckross Park Hotel and Spa and Andaz London Liverpool Street. At Cliste, Brian tr...2024-02-2118 min
From Persona To PersonalThe Entire Guest Experience Is a Branding Opportunity With Jason Pirock, Corporate Director and Head of Marketing at Springboard HospitalityJason Pirock, Corporate Director and Head of Marketing at Springboard Hospitality, is an award-winning marketing executive with over 16 years of experience transforming brands like Hyatt and Target. Formerly the VP of Marketing at Aparium Hotel Group, he built and led the marketing department. In his current role, Jason oversees brand development, integrating marketing and customer acquisition strategies for Springboard Hospitality's 48-plus properties. A member of The CMO Community, an Advisor for TapOnIt, and part of the Advisory Council for Brand Innovators Labs, Jason has a reputation for transforming businesses and their marketing process. What you’ll learn in...2024-02-0831 min
Hotel MomentHow to build and scale a value-driven loyalty program for your guests | with Ellis ConnollyIn this episode of Hotel Moment, host Karen Stephens is joined by Ellis Connolly, Chief Revenue Officer at Laasie.Join them as they: Explore curating loyalty programsHighlight the importance of zero-party dataDiscuss how to align sales and marketing for a solid commercial strategyAnd more!Based in Los Angeles, Ellis Connolly is the Chief Revenue Officer at Laasie, an AI loyalty platform for 2,100+ hotels, resorts, and vacation rentals. He further acts as Strategic Advisor for Hospitality Spotlight Recruiting, a top specialized recruiting firm for the lodging and travel technology industries, and Guest Lecturer at New York University’s Tisch Cen...2024-02-0732 min
Hotel MomentHow to make every guest touchpoint count and lead guest experiences with trust | with Andrew LaddIn this episode of Hotel Moment, host Karen Stephens is joined by Andrew Ladd, the Vice President of Marketing at Noble Hotels. Join them as they: Hear Andrew’s experience as a continuous learnerExplore Andrew’s approach to marketing and branding multiple hotels Identify how consumer data can help personalize the guest experiencesUnderstand how consumer trends have changed since the COVID-19 pandemicAnd more!Andrew Ladd, based in Kirkland, Washington, has twenty years experience in hospitality, across venues and brands including RAR Hospitality, Whitney Peak Hotel, and Peppermill Resort Spa Casino. Today, he’s the Vice President of Marketing at Noble...2024-01-1723 min
Hotel MomentA hotelier’s guide to unlocking the power of first-party data | a Revinate webinarIn this episode of Hotel Moment, we head over to Revinate’s Darya Subotka and Dylan Cole as they host a webinar on the power of first-party data.Join them as they:Explore exactly what first-party data isExplain how to leverage first-party data to enhance marketing strategiesShare examples of successful customer campaigns any hotelier can learn fromAnd more!Darya Subotka is Revinate’s Director of Customer Success, EMEA. Dylan Cole is Revinate’s Managing Director, EMEA. Both are based in Amsterdam and have previous experience across North America, Asia, and Australia.If you enjoyed this episode, make s...2023-12-2035 min
Hotel MomentRecast: How the cloud can improve hotel operations (2022)This week on the Hotel Moment podcast, we revisit the conversation between Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, after his recent shout-out on LinkedIn recognizing Revinate as the chosen CRM for many hoteliers. Thank you, Matthijs, for recognizing Revinate’s CRM expertise.Join in as they dive into cloud-based software. You’ll learn how moving to the cloud benefits your operations, simplifies data management, and helps you address the root cause of inefficiencies within your hotel.Links:Matthijs Welle: https://www.linkedin.com/in/matthijswelle/Mews: https://www.mews.com/enKare...2023-12-0621 min
Hotel MomentModern and focused commercial strategy — what does it look like? | with Lori KielIn this episode of Hotel Moment, host Karen Stephens is joined by Lori Kiel, Chief Commercial Officer at Kessler Collection and Commercial Thought Leader at Lori Kiel Productions.Join them as they:Explore Lori’s passion for commercial strategyDelve into Lori’s approach to commercial strategyHighlight the power of a commercial-first mindset for hospitalityLori Kiel, based in Orlando, Florida, has over thirty years of experience in the hospitality industry, across Turnberry and Associates, Lodgian, and the Kessler Collection. As the Chief Commercial Officer at Kessler, she oversees sales, revenue, and marketing and the topline strategies for the comp...2023-11-2235 min
Hotel MomentBuild intelligent operations and let data drive direct bookings | with Patrick NortonIn this episode of Hotel Moment, host Karen Stephens is joined by Patrick Norton, Vice President of Sales and Marketing at Brittain Resorts and Hotels.Join them as they:Explore the value of guest history for direct bookingsDiscuss touch points for capturing consumer dataShine a light on the future of Brittain Resorts and HotelsAnd more!Patrick Norton is a highly experienced hospitality professional, having checked into the industry at age fifteen. As the current Vice President of Sales and Marketing at Brittain Resorts and Hotels, his main focus areas are business and market development, market research and planning...2023-11-0824 min
Hotel MomentApproachable luxury without losing touch with guests | with Shawn JerebIn this episode of Hotel Moment, host Karen Stephens is joined by Shawn Jereb, SVP of Revenue Management & Distribution at Montage International.Join them as they discuss:Shawn’s experience of meeting celebritiesWhat is humble luxury, and why does it work? Leveraging technology for a seamless guest experienceThe sustainability drive at MontageAnd more!Shawn Jereb has a 30-year career in the hospitality industry and is an expert in revenue management. He has helped niche luxury hospitality brands like Belmond and Morgans to optimize revenues while managing the revenue management infrastructure, culture, strategy, and distribution. If you enjoyed this...2023-10-2720 min
Hotel MomentWhat does it take to create a winning revenue strategy? | with Caryl HelselIn this episode of Hotel Moment, host Karen Stephens is joined by Caryl Helsel, Founder and CEO of Dragonfly Strategists.Join them as they:Explore what guest mapping is and why it’s beneficialDefine a powerful revenue strategyShine a light on some successful revenue strategy transformations from across Caryl’s careerAnd more!Caryl Helsel is an experienced hospitality commercial and IT strategy leader with over thirty years of experience and leadership in the hospitality industry. She is currently the Founder and CEO of Dragonfly Strategists, where she and her team advise hospitality companies to optimize revenue through effective stra...2023-10-1332 min
Hotel MomentA recipe for thriving in multiple industries to deliver bespoke experiences | with Vinny CuneoIn this episode of Hotel Moment, host Karen Stephens is joined by Vinny Cuneo, Vice President of Sales and Revenue Strategy at AutoCamp.Join them as they:Delve into turning Airstreams into a hospitality experienceExplore what it truly means to bring luxury outdoorsDiscuss AutoCamp’s approach to sustainabilityGive advice for aligning marketing and sales teamsAnd more!Vinny Cuneo is a dynamic leader in revenue strategy, digital marketing, and sales. He is currently the Vice President of Sales and Revenue Strategy at AutoCamp, a modern hospitality experience helping to get people outdoors, and Field Station, a modern lodging brand fo...2023-09-2921 min
Hotel MomentMarket, capture, and convert — driving full-funnel conversions | with Jason PirockIn this episode of Hotel Moment, host Karen Stephens is joined by Jason Pirock, Corporate Director of Marketing at Springboard Hospitality.Join them as they:
Discuss everything that Springboard Hospitality encompasses
Highlight the importance of a top-tier website
Explain why you need quality content
Explore retargeting methods
Jason Pirock is the Corporate Director of Marketing at Springboard Hospitality where he oversees all integrated marketing strategy, customer acquisition, and growth through digital and traditional marketing efforts. He has over sixteen years of marketing experience across hospitality and retail and is...2023-09-1526 min
Hotel MomentRecast: Innovation and tech adoption in hospitality (2022)The hospitality industry sometimes seems to be behind the curve when it comes to technology.How can we in hospitality be more innovative and adopt technology with confidence?Fabricio Titiro, the Director of Product Management at Oracle, joins us to talk about just that. Oracle has always been one of the most innovative companies in our industry and Fabricio shares their newest offering, OHIP, which he calls an "enabler for innovation". Links:Fabricio Titiro: https://www.linkedin.com/in/fabriciotitiro/Oracle: https://www.oracle.com/Oracle Cloud PMS: https://www...2023-09-0140 min
Hotel MomentThe heart of hospitalityIn this week’s episode of the Hotel Moment podcast, we’re peeling back the layers to get to the heart of what makes this industry special. You’ll hear about pivotal moments in the careers of past guests as they highlight instances of true leadership or life-changing interactions with guests. These stories remind us of the community that is the foundation of hospitality, working together to create amazing experiences for guests and the people who serve them. Tune in and listen to encouraging perspectives that you can use to uplift your teams and improve...2023-08-1828 min
Hotel MomentRecast: Budget season from a hotelier's perspective | with Johnathan Capps (2022)Budget season is upon us.This week we get a hotelier's perspective. We talked to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, and including tech adoption in budgeting.Links:Johnathan Capps: https://www.linkedin.com/in/johnathan-capps-78609011b/Charlestown Hotels: https://www.charlestownehotels.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/hotelmomentpodcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More...2023-08-0438 min
Hotel MomentSharing memories: good food and good timesIn this week’s episode of the Hotel Moment podcast, we’re reflecting on memorable moments in hospitality. Our past guests share their favorite travel adventures and the hotels that made their trips extraordinary — welcoming them with open arms and exemplifying what exceptional guest service looks like. You’ll also find recommendations for cuisine around the world that you can look forward to trying on your next vacation.Discover what brings this industry together and how you can facilitate guest experiences that make memories.Links:Karen Stephens: https://www.linkedin.com/in/karenst...2023-07-2132 min
Hotel MomentThe link between revenue management and the guest experience | with Heidi CosioIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at Aimbridge Hospitality, take a granular approach to analyzing your hotel’s revenue trends. Cosio also explains why a stellar guest experience often originates with a deep understanding of your ancillary offerings and pricing those appropriately. Links:Learn more about Aimbridge Hospitality at: https://www.aimbridgehospitality.com/Heidi Cosio: https://www.linkedin.com/in/heidi-cosio-20351386/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revin...2023-07-0732 min
Hotel MomentLevel up your digital marketing and diversify your guest acquisition strategy | with Ross McAlpineThis week on the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ross McAlpine, Director, CRM at EOS Hospitality, provide practical tips for targeting repeat guests at low cost. Spoiler alert: user-generated content plays a significant role. McAlpine also shares ways to use first-party data to personalize guest communication and encourage direct bookings. Links:Learn more about EOS Hospitality at: https://www.eoshospitality.com/Ross McAlpine: https://www.linkedin.com/in/ross-mcalpine/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://w...2023-06-2324 min
Hotel MomentHow an experiment to reduce dependency on OTAs drove direct bookings portfolio-wide | with Sunish SadasivanThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sunish Sadasivan, Vice President of E-Commerce & Revenue Management at Chroma Hospitality, explore the unconventional decision to reduce their reliance on OTAs for a period of time. Sadasivan explains the shocking results and how hoteliers can implement aggressive strategies like this one to secure more direct bookings and connect with their guests. Links:Learn more about Chroma Hospitality: https://www.chromahospitality.com/LinkedIn: https://www.linkedin.com/company/chromahospitality/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podc...2023-06-0941 min
Hotel MomentConnecting brand story telling and guest loyalty | with Tom LuersenIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tom Luersen, President of CoralTree Hospitality, explain how brand storytelling breaks free from traditional hotel service and creates a more memorable guest experience. Luerson also shares why experimenting with hotel technology sparks innovation, which is essential for hoteliers within the industry, especially during times of economic downturn. Links:Tom Luersen: https://www.linkedin.com/in/tom-luersen-20839113/Learn more about Coral Tree Hospitality: https://www.coraltreehospitality.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https...2023-05-2635 min
Hotel MomentUnlock your potential and face the staffing shortage with technology | with Chip RogersIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Chip Rogers, President and CEO of the American Hotel and Lodging Association (AHLA), reveal ways hoteliers can reframe their perspective of the staffing shortage to maximize opportunities to builder a stronger workforce. They also dive into the topic of sustainability within hospitality and why hoteliers should be tracking this trend in order to satisfy guests.Links:Chip Rogers: https://www.linkedin.com/in/william-chip-rogers/American Hotel & Lodging Association: https://www.ahla.com/hotelsactKaren Stephens: https://www.link...2023-05-1233 min
Hotel MomentHow to start implementing sustainability initiatives while staying true to your brand | with Billy Skelli-CohenThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Billy Skelli-Cohen, CEO of the Zien Group, take a look at the influence of sustainability initiatives in the hotel industry. They discuss green practices hoteliers can adopt while also revealing how sustainability is becoming a major focus for guests across the globe.Links:Billy Skelli Cohen: https://www.linkedin.com/in/billy-skelli-cohen/Zien Group: https://www.theziengroup.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.co...2023-04-2819 min
Hotel MomentDefining luxury and elevating hotel service | with Dr. Jeffrey OThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Dr. Jeffrey O, Chief Executive Officer at St. Justine, explore the concept of luxury in hospitality. Dr. Jeffrey offers a compelling perspective on how hotel technology as well as humble yet, exceptional service, are foundational elements of luxury. He also explains his obsession with the pursuit of luxury and how hoteliers can benefit from that same pursuit to create a stunning guest experience. Links:Dr. Jeffrey 0: https://www.linkedin.com/in/drjeffreyo/St. Justine: https://www.stjustinehotels.com/K...2023-04-1433 min
Hotel MomentWhat can hoteliers do to stay grounded in their guest connections? | with Sean DeeThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sean Dee, Chief Commercial Officer at Outrigger Hospitality Group, uncover ways to strengthen guest relationships that go beyond simple messaging. They share specific examples of how to improve connections and act on guest feedback to ensure a quality experience.Links:Sean Dee: https://www.linkedin.com/in/deesean/Outrigger Hospitality Group: https://www.outrigger.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Hotel Moment is presented by RevinatePr...2023-03-3136 min
Hotel MomentTips for navigating the digital space while using data to delight guests | with Amanda DuThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Amanda Du, Head of Ecommerce at Penta Hotels, dive into the evolving digital landscape. They also reveal how technology creates opportunities to use guest data in emotionally intelligent ways to elevate the guest experience.Links:Amanda Du: https://www.linkedin.com/in/amanda-du/Penta Hotels: https://www.pentahotels.com/homepageKaren Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by...2023-03-1720 min
Hotel MomentFocusing on inspirational women in hospitalityIn this week’s episode of the Hotel Moment podcast, we’re highlighting the women making a difference in the hospitality industry. Learn about the women our past guests have highlighted as particularly impactful and hear their inspiring stories.Listen in to hear how women are leading the charge in the workplace and initiating success for hoteliers around the world.Links:Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is p...2023-03-0318 min
Hotel MomentRealizing the benefits of technology for hotel operations | with Tobias KoehlerThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tobias Koehler, Chief Commerical Officer at BIG MAMA Hotels, share how hoteliers can adopt technology to tap into new opportunities. Koehler also provides tools hoteliers can use to provide further education on digitization in hospitality. Links:Tobias Koehler: https://www.linkedin.com/in/tobiaskoehler/ BIG MAMA Hotels: www.bigmamahotels.comHSMA: www.hsma.deRemote Hotel: https://www.hsma.de/de/fachbereiche/technology/das-remote-hotel Backoffice Automation: https://www.hsma.de/de/fachbereiche/technology/backoffice-automatisierungKaren Stephens: https://www.lin...2023-02-1723 min
Hotel MomentRecognizing the value of travel powers unforgettable guest experiences | with Pete SamsThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Pete Sams, Chief Operating Officer at Davidson Hospitality Group, explore what compels guests to travel and how hotels can capitalize on this motivation to deliver an exceptional guest experience. Sams also sheds light on how creating a culture that supports hotel staff is critical in providing quality service. Links:Pete Sams: https://www.linkedin.com/in/petesams/Davidson Hospitality Group: https://davidsonhospitality.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: htt...2023-02-0326 min
Hotel MomentUnderstanding social group travel | with Philip BatesWhen it comes to travelers who take trips with social groups, hoteliers have had to make unique adjustments to ensure a quality guest experience.This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Philip Bates, Managing Partner at TMC Group, take a look at the history of social group travel. They also explore how the industry’s increasing tech adoption has the potential to simplify challenges for this particular travel segment. Listen in to learn how to make smarter and more informed tech decisions to support all your guests. Links:Phil...2023-01-2021 min
Hotel MomentThat's a wrap: fun moments from this seasonTo end on a high note, we’ve pulled together all the laughs, jokes, and fun moments from this season’s episodes. We hope you enjoy. And be sure to subscribe so you can be notified when we start the new season in 2023!Links:Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More MediaIf you enjoyed this episode, don’t forget to subscr...2022-12-2003 min
Hotel MomentExceeding guest expectations by designing a unique stay | with Zachary SchwartzThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Zachary Schwartz, CEO of YAYS, talk about how it’s possible to leverage the same space to target different traveler segments and how aparthotels are transforming what guests think a stay can look like. You’ll also get insights into what travel trends Schwartz has seen since the start of the pandemic.Links:Zachary Schwartz: https://www.linkedin.com/in/zrschwartz/YAYS: https://www.yays.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/po...2022-12-0226 min
Hotel MomentStarting a career in hospitalityThis week on the Hotel Moment podcast, we’re going back to one of the questions Karen Stephens, Revinate’s CRO, asks every guest: “How did you get your start in hospitality? And what was your first day like on the job?” Tune in to hear how past guests answered and to discover the value of humble beginnings.Links:Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced...2022-11-1807 min
Hotel MomentHow the cloud can improve hotel operations | with Matthijs WelleIt can be difficult to switch to a new way of doing things, but a different approach can completely transform your business. This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, get into the details of how hoteliers can benefit from cloud-based software. Tune in to discover some cloud use cases and hear how Welle has seen hotels find success after upgrading their software. You’ll also find out how to leverage your data to dig into the root cause of underperformance....2022-11-0421 min
Hotel MomentHospitality from a global view | with Rob MangiarelliBecause guest expectations vary around the globe, hotel operations look a little different in every country. This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Rob Mangiarelli, President and COO at Atrium Hospitality, discuss how global travel impacted their views on hospitality. Listen in to find out why broadening your perspective and approach toward operations can lend to a more well-rounded guest experience. You’ll also find out how data collection is pivotal to revenue management and hear a refreshing take on budget season.Links:Rob Mangiarelli: https://www.linkedin.com...2022-10-2124 min
Hotel MomentTaking care of your staff to deliver exceptional guest experiences | with Paul HitselbergerFundamentally, the guest experience is at the core of hospitality. This week we talk with Paul Hitselberger, COO of First Hospitality as he delivers a compelling perspective as to why people are at the heart of this industry. We hear how Paul got his start in hospitality, and how that shaped his view toward hotel operations to value both staff and guests. Paul also shares insights on how to develop your guest experience strategy.Links:Paul Hitselberger: https://www.linkedin.com/in/paul-hitselberger-b987917/First Hospitality: www.firsthospitality.com Karen Stephens: https://www.l...2022-10-0722 min
Hotel MomentBudget season from a hotelier's perspective | with Johnathan CappsBudget season is upon us. This week we get a hotelier's perspective. We talked to the CRO of Charlestowne Hotels, Johnathan Capps, about forecasting accurately, drilling down comp sets, and including tech adoption in budgeting.Links:Johnathan Capps: https://www.linkedin.com/in/johnathan-capps-78609011b/Charlestown Hotels: https://www.charlestownehotels.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/hotelmomentpodcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced, edited, and published by Make More...2022-09-2338 min
Hotel MomentInnovation & tech adoption in hospitality | with Fabricio TitiroThe hospitality industry always seems to be behind the curve when it comes to technology. How can we in hospitality be more innovative and adopt technology with confidence?Fabricio Titiro, the Director of Product Management at Oracle, joins us to talk about tech adoption and innovation in the hospitality and travel industry. Oracle has always been one of the most innovative companies in our industry and Fabricio shares their newest offering, OHIP, which he calls an "enabler for innovation". We hope you enjoy this week's episode!Links:Fabricio Titiro: https://www.linkedin...2022-09-0940 min
Hotel MomentLabor trends, flexible scheduling, and creative staffing solutions | with Peter RicciA lot of people left the hospitality and travel industry during the pandemic. Either they were laid off, lost their jobs, or decided to take new ones in different industries. But, are they coming back? And if not, how do you replace those who left?Even though most of the industry seems to be returning to normal, staffing is still a big challenge for many hotels. Especially with the increasing openings for remote job opportunities and the fact that many roles in hotels require staff to be on property. How can you attract...2022-08-2638 min
Hotel MomentCautious optimism for the travel industry in late 2022 | with Noreen HenryDoes it feel like the travel and hospitality industry is finally getting back to normal?People are flying and traveling again, bookings have been increasing, and occupancy has been rising. ADR and RevPAR are even growing past 2019 levels. But there are economic storms brewing and that has some people in the industry worried.Noreen Henry, CRO at Sojern, joins the show to dig into some of the data and talk about some of the reasons to be cautiously optimistic heading into the end of this year. Enjoy this week's episode!Links:Sojern...2022-08-1217 min
Hotel MomentTammy Pahel on the evolution of managing a spa during the pandemic eraJennifer Suski is back!After a few months out, she is hosting the Hotel Moment podcast again.With a 4-month-old around (we're not telling if he made an appearance!), Jen sat down to chat with Tammy Pahel, VP of Spa & Wellness Operations at Carillon Miami Wellness Resort.Spas were high on the list of 'unsafe places' to visit during the pandemic. We all heard the notices. What did a wellness resort that relies on revenue from the spa do in that situation? Did they pivot? To do what?Technology and touchless...2021-10-2729 min
Hotel MomentMark G. Vincent on hospitality learnings after a year of being pushed to the limitThis week on the Hotel Moment podcast, we sat down with Mark G. Vincent, Chief Information Officer at Millennium Technology Group and CIO for Rosen Hotels & Resorts in Orlando. With over 25 years of experience, Mark has so much to share! He talks about the return of travel, streamlining processes, the staffing crisis, and tips to retain staff (hot tips here!). One important takeaway from Mark. (Spoiler alert): Spread kindness. What he means is that hotels and hotel staff are getting pushed to their limits. Something for us all to remember that next time we go...2021-10-1427 min
Hotel MomentDr. Romie Mushtaq on the "Busy Brain", workplace wellness, and mindfulnessDo you set reminders on your phone to take a break from your work? Do you have an alarm that reminds you to switch off and chill out?If that sounds familiar, you'll love this week's Hotel Moment podcast featuring "Everybody's homie, Dr. Romie"Dr. Romie Mushtaq is the Chief Wellness Officer at Evolution Hospitality (she got her nickname 'Everybody's homie' there) and a highly sought-after speaker and physician.She brings together neuroscience, integrative medicine, and mindfulness and is on a mission to transform the brain health of companies, leaders, and organizations.2021-09-1532 min
Hotel MomentMax Starkov on the need for innovation & technology in the hospitality industry1.73 million. The U.S. Bureau of Labor Statistics lists 1.73 million job openings in the hospitality and leisure industry.Too many jobs and no takers. What do we do as an industry?Max Starkov, a Hospitality & Online Travel Tech Consultant & Strategist has the answers. He talks with host Rey Rodriguez this week on the Hotel Moment podcast on what the labor shortage means for the industry.Max believes that the way out of the labor shortage is through innovation - in our hotels' business model, service delivery methods, and use of tech. And he...2021-09-0131 min
Hotel MomentTyler Lavin on how citizenM is disrupting the hotel industryHow many staff do you think it takes to run a 272 room citizenM hotel in Boston?If you guessed 7, you’re correct!This week on the Hotel Moment podcast, we chat with Tyler Lavin, VP of Development and Investment - North America, at citizenM hotels.Tyler explains how their company culture and innovative ideas contribute to citizenM's well-run hotels.We uncover what their company culture is really like, how they maintain it, and how they use tech to support it.What are some of citizenM's most innovative ideas? Tyler hi...2021-08-1032 min
Hotel MomentDavid Millili on hotels' adoption of techWhat did the first contactless elevator at a New York City hotel look like way back in 1995?David Millili knows. He was the GM at that New York hotel - opening it when he was in his mid-20s.As a hospitality tech veteran, he has chalked up a few firsts in his career so far. Ask him about the first booking engine and you’ll hear a story you won’t forget.This week on our Hotel Moment podcast, we talk with David Millili about hotels’ adoption of technology and how they should...2021-07-2230 min
Hotel MomentThe staffing crisis on the future of the hospitality industryChipotle set the standard high for restaurants by offering competitive benefits and career pathing. Will someone do the same thing for hotels? It may be necessary as hotels are trying to quickly ramp up and rehire staff, and are discovering that no one wants these jobs. This week on the Hotel Moment podcast, we revisit one of our most popular episodes - "Unlocking the Staffing Crisis".We got together with former hoteliers, front line staff, academics, and corporate managers to discuss the future of the industry and the current staffing crisis. Wil...2021-07-1528 min
Hotel MomentKristi White on what to do when group bookings are on an upswingFor four months in a row, meetings and events bookings across US hotels have been going up. In May this year, the number of attendees reached 2019 levels already. What’s next? How can sales teams at hotels collaborate with meeting planners? How can they nurture relationships and create customers for life? We speak with the newly appointed Chief Product Officer, Kristi White about bridging the gap between hotel sales teams and meeting planners. As group meetings scale past 2019 levels, Kristi shares insights about hybrid events, local meeting destinations, and the roles of sal...2021-06-2935 min
Hotel MomentAlex Ekbatani on housekeeping theatre and what really matters to guestsEver seen the laundry space of a hotel? Sheets, towels being meticulously washed, ironed, folded? In September, if you are in Orlando, Florida, you can walk into a hotel with an open plan laundry space. Modeled along the idea of an open kitchen, this new concept may be crucial to ease any lingering preoccupations that guests have with cleanliness and hygiene. This week we speak with Alex Ekbatani, president of ette hotels on the novel housekeeping theatre that he is all set to bring to the hospitality industry. Listen in on Ekbatani explain why...2021-06-2429 min
Hotel MomentJeremy Marquard on the return of group meetings and eventsAs hoteliers, we have one more thing to look forward to now.Meetings and events are back in demand. Group data from Knowland (the leader in meeting and event data) for May indicates a 28.4% increase in meetings held across the US. The attendee levels have already reached 2019 levels. What does this mean for hotels and event organizers? On this week's episode of the Hotel Moment podcast, we are joined by Jeremy Marquard, Director of Global Accounts at ConferenceDirect, to discuss the return of group meetings and events at hotels.Jeremy shares...2021-06-1633 min
Hotel MomentNicholas Gandossi on hospitality properties post-pandemicThis summer may give rise to the concept of ‘revenge travel' after months of being confined to our homes. Hotels properties and staff are bracing for the surge.This week, Nicholas Gandossi, a Hospitality Advisor at Onni Group and former General Manager at OPUS Hotel joins us on the Hotel Moment podcast.Nicholas believes that the key to creating confidence in guests as they return stems from establishing a strong company culture. How do we establish that culture? Listen in to his hot tips to include in day-to-day staffing activities. If you...2021-06-1030 min
Hotel MomentDeep Dive: Unlocking the staffing crisis“4 people applied to my job ad from last month”Across our hospitality industry, we are in a staffing crisis. As hotels try to quickly ramp up and rehire staff, they are discovering that no one wants these jobs. How did we get here? Were we building to this point of inflection over the years? What’s the way forward? We got former hoteliers, front line staff, academics, corporate managers from Texas. New York. Oklahoma. Florida. together to answer these questions. What a conversation it was! Wicked storms raged outside and our panel carr...2021-05-251h 04
Hotel MomentWendy Kallergis on the booming industry in Greater MiamiMiami is on a roll. The week ending May 15, saw Miami reporting higher ADR and RevPAR than even 2019, reports STR. The figures reflect a trend that has been consistent for months. What is Miami doing different? How is it coping with the staffing crisis that we see rampant across our hospitality industry? Wendy Kallergis has a unique vantage point as the President of the Greater Miami Beach Hotel Association. Listen to her talk us through all these issues with a nuance and positivity that comes with years of experience. This episode is pa...2021-05-2134 min
Hotel MomentStephanie Leger with tips for dealing with the hospitality staffing crisisWe speak with Stephanie Leger, Chief Excellence Officer, Firstrate Hospitality from Miami, Florida in this Hotel Moment episode. As a trainer in the hospitality industry, Stephanie has her pulse on the staffing crisis that we are seeing today through her work. Listen to her easy -to-implement tips for hotel owners and employees - without compromising on guest experience!(Also, how do hotels in China differ from the US? Stephanie knows!)If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on...2021-05-0632 min
Hotel MomentZana Usher on hospitality staff training and staffing crisisWithin the hospitality industry, we have a HUGE reason to celebrate! Guests are slowly finding their way back to hotels after a forgettable 2020.What are the implications of this? Celebrations aside, we are looking at a staffing crisis and a related staff training gap. Listen to Zana Usher, CEO and founder of hospitality coaching organization, ZD Hospitality, talk about how to address that gap effectively. Her practical, easy-to-implement ideas make listening to this episode a must do for hotel owners and managers! If you enjoyed this episode, don’t forg...2021-04-2931 min
Hotel MomentCalvin Tilokee Part II - Becoming a Hospitality InfluencerReturning guest Calvin Tilokee updates us on his new and revamped social media endeavors, including Revparblems, Scotch & a Suitcase, Midlife Crisis Podcast, and several other social pages focused on career growth in the hospitality industry. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jere...2021-04-0828 min
Hotel MomentKen Patel - How can we do hotel onboarding differently?Listen to Ken Patel talk about why using data to increase guest satisfaction and create fantastic guest experiences is better.Ken Patel, CEO at EV Hotel Group has over 20 years of experience in the hospitality industry. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Nor...2021-04-0132 min
Hotel MomentLydia Essex-White - Transitioning in and out of HospitalityLydia Essex-White, Regional Sales Manager for Caesars Entertainment chats with us about the transferrable skills she's learned in the journey in and out of the hotel space.If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mi...2021-03-2522 min
Hotel MomentGrowth during the pandemic. Rob Smith, EVP at Aimbridge Hospitality, talks about how Aimbridge did it.Featuring Rob Smith, EVP at Aimbridge HospitalityIf you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more....2021-03-1123 min
Local to Legend17 - How Aparium is Innovating the Hotel Experience in Local Communities“Be authentic, be you. Don’t try to be anything you’re not. Don’t try to be everything to everybody. That’s another big piece. That’s where a lot of people tend to lose because they get caught up in not really knowing who their customer is and what they stand for. They truly want to be everything to everybody.”We are so excited to share this conversation with Jason Pirock, the Director of Marketing for Aparium. Aparium makes “hotels that matter'' and provides “the most unique experiences in the most distinctive places”. When the founders saw an oppo...2021-03-0226 min
Hotel MomentBrian Cooke - Getting Creative with Accommodations in 2021Brian Cooke gives us an inside look at Freehand Hotels and how they've reimagined what accommodations look like for an everyday traveler in 2021. Check out Freehand Hotels at https://freehandhotels.com/If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Je...2021-02-2529 min
Hotel MomentAlix Mendonca - The power of networking and making connections in 2021Listen to Caesars Entertainment's Alix Mendonca on how he has helped hoteliers navigate through 2020 and his plans for our industry in 2021.Check out JBHH - Just Because Happy Hour on Linkedin & Facebook! https://www.linkedin.com/groups/13621401/https://www.facebook.com/groups/150899839181392If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of...2021-02-1720 min
Hotel MomentHotel Moment - Angela HarringtonAs Angela is reading the 2021 forecasts, she is making plans to open a third property. Angela Harrington is the owner of The Highlander and Hotel Grinnell, two boutique hotels in Iowa.She has a proven track record of surviving and thriving in crises.In July 2020, Angela opened The Highlander in Iowa City after a $5 million renovation and took the property up to No.3 position on TripAdvisor for the city.It wasn’t the only time she bucked the trend. She’s survived the 2008 crash too.Join us this Thursday to hear Ange...2021-01-2129 min
Hotel MomentHotel Moment - Kingsley EgbuchunamIn Season 3 of our Hotel Moment podcast, we’re here to listen to stories of creativity and positivity as we prepare for the upswing.On January 7, our first guest is Kingsley Egbuchunam from Project Save Hospitality.A hospitality industry professional who lost his job in the pandemic, Kingsley will be live with me to talk about the job fair that his organization will be hosting at the end of January.Want to know who will be there? Who is recruiting? What kind of jobs are available?If you enjoyed this episode, do...2021-01-0729 min
Hotel MomentHotel Moment - Andrea ChangTwo weeks to go before we say goodbye to 2020 and at Hotel Moment, we’re still at it.This week, I’m talking with Andrea Chang, VP of Finance and board member at Meeting Professionals International (MPI).If you aren’t familiar with MPI, they are the largest meeting and event industry association today with 60000 members in over 70 countries worldwide.I’m going to ask Andrea about MPI’s special events, education programs and talk about a plan to get us through the next 18 months.With news of the vac...2020-12-1735 min
SHR SoundbitesJason, Dir Marketing, Aparium Hotel Group, ChicagoJason Pirock, Director of Marketing for Aparium Hotel Group, joins me from Chicago, Illinois. Jason talks about his boutique hotels, recent awards (USA Today, Condé Nast), adjustments to marketing the hotels amid the pandemic, collaboration with other departments, tactics used to promote the hotels--dinner in an alley?, and his advice for hoteliers as we continue through travel's struggles. More hotelier interviews like this one at https://shr.global/soundbites.2020-12-1009 min
Hotel MomentHotel Moment - Jonathan HolcombLooking for inspiration as we race towards 2021?You will want to hear Jonathan’s story.This week on my podcast, I talk with Jonathan Holcomb, CorporateDirector of Finance and Revenue Strategy at Storey Hotel Management Group, about how they’re planning a hotel opening this year.Right in the middle of a pandemic that has impacted our hospitality industry.Calling Jonathan Holcomb and his team at Storey Hotel Management. Group courageous doesn’t even cover it.How did they do it? What does it take to start...2020-12-0327 min
Hotel MomentHotel Moment - Britney Zanders45 days to 2021. Whatever the new year will bring us, one thing is for sure. We need to get operations planning for 2021 done. And we need to get it done now. My guest this week, Britney Zanders is the General Manager at Candlewood Suites Atlanta.And Britney will be chatting with me about operations planning for 2021. If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our fr...2020-11-1930 min
Hotel MomentHotel Moment - Karen TangThis Week's Guest: Karen Tang, Director of Sales & Marketing for Accor Hotels.How are other hotels surviving the pandemic?The new season of Hotel Moment is focused on hoteliers on the front lines. Every other week we will highlight a new hotel in a new market.These events will be live-streamed on Facebook. You can review old episodes on the website below or on the Go Moment Facebook page. This week, Karen Tang is going to talk us through being a DOS at Pullman San Francisco Bay th...2020-11-0533 min
Hotel MomentHotel Moment - Kristina ArntzJoin Jennifer Suski as she chats with Kristina Arntz, the Director of Sales and Marketing at Aikens Group. Kristina oversees 7 limited-service properties on the East Coast in the leisure and corporate travel markets.If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jer...2020-10-1628 min
Hotel MomentHotel Moment - Hannah BarriseThis Week's Guest: Hannah with Duetto! Guys, we are reviewing the newest Pulse Report that's being released Thursday morning!If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.Hotel Moment Podcast is handcrafted by our friends over at: fame.so Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of...2020-09-1731 min