Shows
We Are The People RadioThe Return Of The Black Robe Regiment Ep:1Introducing Matt and Lauren Tuggle's New Show
In this special episode, Jason Preston, host of We Are The People Utah, is proud to introduce a powerful new show, airing every Sunday at 8:00 AM, featuring Matt and Lauren Tuggle. Jason shares why he believes in this dynamic duo and their inspiring journey—from leaving California to settling in Utah to stand up for freedom and their deeply held religious values.
Matt and Lauren discuss the ongoing battle between light and dark and the urgent need for churches to step off the sidelines and into the fight. Th...2024-09-0150 min
The Support Automation Show[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership MagicIn this episode of The Support Automation Show, a podcast by Capacity, we are joined by Lee Cockerell, Chief Learning Officer at the Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic. We discuss the role of leadership in creating world-class customer service.Episode resources:Lee Cockerell’s WebsiteLee Cockerell on LinkedInLee Cockerell on FacebookLee Cockerell on TwitterLee Cockerell on InstagramLee Cockerell’s BooksCockerell Academy WebsiteCreating Disney Magic PodcastIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is h...2023-06-0137 min
The Support Automation Show[Greatest Hits] Driving Business Software Automation Effectively with Brent Sanders, Co-Founder of Verne and CEO of Formulated AutomationIn this episode of The Support Automation Show, a podcast by Capacity, Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation, joins us to discuss some of the best automation practices, how bringing software automation unlocks value at organizations, and the advantages of cross-product integration.Episode resources:Brent Sanders on LinkedInVerne WebsiteFormulated Automation WebsiteThe Untethered Soul BookRobocorp WebsitePower AutomateZapier WebsiteMuleSoft WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at...2023-05-1838 min
The Support Automation Show[Greatest Hits] How Back-End Operations Automation Powers Front-End Consumer Experience with Shashank Shekhar, Founder and CEO of InstaMortgageIn this episode of The Support Automation Show, we are joined by Shashank Shekhar, Founder and CEO of InstaMortgage, one of the fastest-growing mortgage companies in America and the fastest-growing private company in Silicon Valley. In September 2020, Shashank led his team to create Rachel, the world’s first digital human in the mortgage industry. Today, Shashank reveals the secret behind the company's success and the implication of automation and technology in the process.Episode resources:Shashank Shekhar on LinkedInShashank Shekhar on FacebookShashank Shekhar on TwitterShashank Shekhar on InstagramShashank Shekhar’s BooksInstaMortgage WebsiteMedium Website5-Bullet Friday NewsletterInfluence: The P...2023-05-0439 min
The Support Automation Show[Greatest Hits] How Does Automation Help the Healthcare Industry Save More Time, Money, and Lives with Jason Viglione, Former Director of Customer Support Experience at H1Jason Viglione, former Director of Customer Support Experience at H1, joins the next episode of The Support Automation Show. Jason is a dynamic, senior thought leader professional with over twenty years of superior performance in the technology solutions space. And today, he shares his knowledge of support automation in the healthcare industry.Episode resources:Jason Viglione on LinkedInH1 WebsiteDelivering Happiness BookZendesk WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at...2023-04-2043 min
The Support Automation Show[Greatest Hits] Why the End of the ReFi Boom Determines Mortgage Businesses to Shift Focus to Digital Transformation with Scott Roller, Co-Founder of Vendor Surf and Founder of 3W PartnersScott Roller, Co-Founder of Vendor Surf and Founder of 3W Partners joins us in this episode of The Support Automation Show. We discuss the role support automation plays in the mortgage and credit union ecosystems and why with the end of the ReFi Boom, there's been a major shift in focus to digital transformation efforts.Episode resources:Scott Roller on LinkedInVendor Surf Website3W Partners on LinkedInWhere Good Ideas Come From: The Natural History of Innovation by Steven JohnsonIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support...2023-04-0644 min
The Support Automation Show[Greatest Hits] Leading AI and Support Automation Initiatives in the Mortgage Space with John Heck, Sr. Advisor Lending Solutions at CapacityIn this special episode of The Support Automation Show, a podcast by Capacity, we are joined by John Heck, Sr. Advisor Lending Solutions at Capacity, to talk about the trends and forward-looking aspects of support automation in the housing and mortgage space.John is a highly motivated professional with passionate leadership and relationship management skills forged by a thirty-plus-year executive track record in growth and business transformation.Episode resources:John Heck on LinkedInCapacity WebsiteThe Big Switch: Rewiring the World, from Edison to Google BookLenders One WebsiteIf you enjoyed this episode then please either:Subscribe, rate...2023-03-2333 min
The Support Automation Show[Greatest Hits] Customer Success vs Customer Support with Dan Steinman, Chief Evangelist at GainsightIn this episode of The Support Automation Show, a podcast by Capacity, we are joined by Dan Steinman, Chief Evangelist at Gainsight. We discuss the difference between support and customer success and how businesses should apply automation to both.Episode resources:Dan Steinman’s LinkedInGainsight WebsiteCustomer Success BookThe Eisenhower MatrixIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of...2023-03-0943 min
Your Inner Child Is An IdiotEpisode 178 - Seinfeld (1989-1998)This week we look back on a 90s Must-See TV classic, where a group of friends frequent a coffeeshop and recount the travails of dating in NYC. No, the other one. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for sparing a square: Just Cuz Jonathon Day Josh Frigo Karen C...2023-03-012h 22
The Support Automation Show[Greatest Hits] How Can Technology Help Deliver Customer Onboarding in a Low-Touch/Digital Approach with Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart AllianceIn this episode of The Support Automation Podcast, Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart Alliance, joins Justin Schmidt to discuss the role of support automation in customer onboarding and the benefits of taking a low/digital touch approach.Episode resources:Donna Weber’s WebsiteDonna Weber on LinkedInDonna Weber on TwitterDonna Weber on YouTubeKickStart Alliance WebsiteOnboarding Matters By Donna Weber BookDeep Work by Cal Newport BookPlaying Big by Tara Mohr BookThe Pomodoro Technique BookClientSuccess WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple Po...2023-02-2329 min
Your Inner Child Is An IdiotEpisode 177 - Chip n' Dale Rescue Rangers (1989-1990)Grab a juice box and a snack as we trek back to the halcyon days of yore, when the full 60-second theme song was the highlight of each episode. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for never failing when there's danger: Scalfasaurus Lindsay Halik Beth Surmont Captain Jean-Luc Pic...2023-02-151h 04
The Support Automation Show[Greatest Hits] How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer SuccessIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success. They discuss how startups can adopt automation to engage with customers positively and gain a competitive advantage.Episode resources:Jennifer Chiang on LinkedInSeso WebsiteThe Startup’s Guide to Customer Success BookNo Rules Rules BookSalesforce WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is h...2023-02-0929 min
The Support Automation Show[Greatest Hits] How Support Automation Accelerates the Onboarding of New Hires in the Mortgage Industry with Robin Clayton, Director, Digital Lending and Marketing at Paramount Residential Mortgage GroupIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Robin Clayton, Director of Digital Lending and Marketing at Paramount Residential Mortgage Group. With a strong background inParamount Residential Mortgage Group, real estate, and corporate operations, Robin brings creative and innovative solutions to the organization’s toughest challenges. One of her key focuses is automation, and today Robin shares her approach to automating support and onboarding at PRMG.Episode resources:Robin Clayton on LinkedInParamount Residential Mortgage Group WebsiteBlend WebsiteAtomic Habits BookHarvard Business Review WebsiteIf you enjoyed this episode then pl...2023-01-2639 min
The Support Automation Show[Greatest Hits] Mortgage Automation and Its Role in Increasing Operational Efficiencies with Tim Nguyen, Co-Founder and CEO of BeSmarteeIn this episode of The Support Automation Show, Justin Schmidt is joined by Tim Nguyen, Co-Founder and CEO of BeSmartee, a leader in digital mortgage innovation. They discuss BeSmartee's approach to customer support automation, best mortgage automation practices and tools, and how automation enhances operational efficiencies.Episode resources:Tim Nguyen on LinkedInBeSmartee WebsiteGood to Great BookIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include...2023-01-1232 min
The Support Automation Show[Greatest Hits] How Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-Founder at RelayIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jason Yun, Co-Founder at Relay, where they discuss automation's role in building trust between internal and external customers.Episode resources:Jason Yun on LinkedInRelay WebsiteYear of Yes BookCustomer Support Leaders PodcastTony Hsieh, former CEO of ZapposIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of...2022-12-2942 minYour Inner Child Is An IdiotEpisode 176 - Scrooged (1988)This week, we look back at a time when Hollywood used to make original movies, rather than remaking or sequelizing everything under the sun! Get this: a Christmas-hating, greedy misanthrope is haunted by three ghosts until he learns to love humankind again! Crazy, right? Hollywood, take note! Thank you to our very own Laura Taylor for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com...2022-12-141h 28
The Support Automation ShowMortgage Automation and Its Role in Increasing Operational Efficiencies with Tim Nguyen, Co-Founder and CEO of BeSmarteeIn this episode of The Support Automation Show we are joined by Tim Nguyen, Co-Founder and CEO of BeSmartee, a leader in digital mortgage innovation. We discuss BeSmartee's approach to customer support automation, best mortgage automation practices and tools, and how automation enhances operational efficiencies.Learn more about Tim:Tim's LinkedInBeSmartee's LinkedInBeSmartee's WebsiteOther Resources:Good to Great: Why Some Companies Make the Leap...And Others Don't by Jim CollinsIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation...2022-12-0132 minYour Inner Child Is An IdiotEpisode 175 - Tommy Boy (1995)From the get-go, this movie stumbles by naming the movie “Tommy Boy” when the titular character is clearly a post-pubescent man. Can it right the ship? Listen to find out. Voicemail or Text YICIAI: (615) 576-0525 Find us at all the finest podcast places: Patreon: https://www.patreon.com/yourinnerchildisanidiot Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for helping us make this show. Not...2022-11-221h 12
The Support Automation ShowEmail Automation VS Personal Email Delivery with Ed Frame, Founder of ExemplifyIn this episode of The Support Automation Show we are joined by Ed Frame, Founder of Exemplify, to discuss the differences between email automation and personal email and how to balance them to deliver a great customer experience.Learn more about Ed:Ed's LinkedInExemplify's LinkedInExemplify's WebsiteOther Resources:Building a Story Brand by Donald MillerNever Lose a Customer Again Joey ColemanCustomer Service ExcellenceIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends...2022-11-1742 minYour Inner Child Is An IdiotEpisode 174 - Clueless (1995)Women be shopping! Also, women be matchmaking for their friends! Women be helping their community! And women be committing step-incest! Voicemail or Text YICIAI: (615) 576-0525 Find us at all the finest podcast places: Patreon: https://www.patreon.com/yourinnerchildisanidiot Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for not brutally rebuffing us: Lindsey Nell, Caroline Amberson, T. Smith, Hizoner the Mayor, Tyler Richardson...2022-11-091h 14
The Support Automation ShowAutomating Your Webinar Strategy with Melissa Kwan, Co-Founder and CEO of eWebinarIn this episode of The Support Automation Show, a podcast by Capacity, we are joined by Melissa Kwan, Co-Founder and CEO of eWebinar, to discuss why automation matters for your webinar strategy and how that aligns with the current trend of how consumers expect to engage with information.Learn more about Melissa:Melissa's LinkedIneWebinar's LinkedIneWebinar's WebsiteOther Resources:Presentation Secrets of Steve Jobs by Carmine GalloCustomer Success Leadership NetworkIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show...2022-11-0335 min
Your Inner Child Is An IdiotEpisode 173 - The Crow (1994)Come for the review of The Crow. Stay for our retroactive apologies to Hocus Pocus, The Craft and A Christmas Story. Voicemail or Text YICIAI: (615) 576-0525 Find us at all the finest podcast places: Patreon: https://www.patreon.com/yourinnerchildisanidiot Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for coming back from the dead to avenge us: Caroline Amberson, T. Smith, Hizoner the...2022-10-261h 06Your Inner Child Is An IdiotEpisode 17 - Hocus Pocus (1993)History thinks of the Salem Witch Trials as an example of religiosity gone awry and a community punishing independent-thinking women for things they couldn't control. With 'Hocus Pocus,' Disney demonstrates they think it was totes legit. Voicemail or Text YICIAI: (615) 576-0525 Find us at all the finest podcast places: Patreon: https://www.patreon.com/yourinnerchildisanidiot Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our...2022-10-241h 02
The Support Automation ShowSMS-Based AI and Its Use in Small Businesses and Direct-to-Customer Settings with Justin Clegg, Founder and CEO of AllsetIn this episode of The Support Automation Show we are joined by Justin Clegg, Founder and CEO of Allset. We discuss the benefits of SMS-based AI and how small businesses and direct-to-customer settings can utilize it efficiently.Learn more about Justin:Justin's LinkedInAllset's LinkedInAllset's WebsiteOther Resources:Atomic Habits by James ClearThe Alchemist by Paulo CoelhoIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests...2022-10-2030 minYour Inner Child Is An IdiotEpisode 172 - Indiana Jones and the Last Crusade (1989)Indiana Jones stops Nazis from taking over the world, finds arguably the most famous artifact in Christendom, and singlehandedly defeats the artillery of Hatay all for approval of his Dad. Grow up. Voicemail or Text YICIAI: (615) 576-0525 Find us at all the finest podcast places: Patreon: https://www.patreon.com/yourinnerchildisanidiot Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for being the 'X' that...2022-10-191h 35
The Support Automation ShowDriving Business Software Automation Effectively with Brent Sanders, Co-Founder of Verne and CEO of Formulated AutomationIn this episode of The Support Automation Show, a podcast by Capacity, Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation, joins Justin Schmidt to discuss some of the best automation practices, how bringing software automation unlocks value at organizations, and the advantages of cross-product integration.Learn more about Brent:Brent's LinkedInVerne's WebsiteFormulated Automation's WebsiteOther Resources:The Untethered Soul: The Journey Beyond Yourself by Michael A. SingerIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show...2022-10-0638 min
The Support Automation ShowBuilding Customer Success by Automating Routine Tasks with Maxime Manseau, Co-Founder and CEO of ZestMaxime Manseau, Co-Founder and CEO of Zest, joins Justin Schmidt in the next episode of The Support Automation Show. They discuss why organizations should automate lower-value support tasks and interactions to save time, money, and bandwidth for high-value ones.Learn more about Maxime:Maxime's LinkedInZest's LinkedInZest's Official WebsiteOther Resources:Sapiens: A Brief History of Humankind by: Yuval Noah HarariThe Three Musketeers by: Alexandre DumasIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by...2022-09-2230 minYour Inner Child Is An IdiotEpisode 171 - Indiana Jones and the Temple of Doom (1984)“…and the Temple of Orientalism” didn’t test as well in focus groups. Voicemail or Text YICIAI: (615) 576-0525 Find us at all the finest podcast places: Patreon: https://www.patreon.com/yourinnerchildisanidiot Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for not betraying Shiva: Tyler Richardson, Shit on the Cartouche!, Larissa Maestro, Lindsay Alice Halik, Heather Tuggle, Jonathon Day, Damon's Australian Accent, Particle Man, Dan McIn...2022-09-211h 23Your Inner Child Is An IdiotEpisode 170 - Raiders of the Lost Ark (1981)“What’s in the booooooox?” The power of G-d. Voicemail or Text YICIAI: (615) 576-0525 Find us at all the finest podcast places: Patreon: https://www.patreon.com/yourinnerchildisanidiot Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for melting our faces: Tyler Richardson, Shit on the Cartouche!, Larissa Maestro, Lindsay Alice Halik, Heather Tuggle, Jonathon Day, Damon's Australian Accent, Particle Man, Dan McIntyre, The Hands of Fat...2022-09-081h 43
The Support Automation ShowImproving Marketing in the World of Support Automation with Jason Frazier, EVP of Marketing at Victorian Finance, Mortgage Coach, Marketer, and Podcast Producer at Next Level Loan Officers, and Founder of Mortgage XJason Frazier, EVP of Marketing at Victorian Finance, Mortgage Coach, Marketer, and Podcast Producer at Next Level Loan Officers, and Founder of Mortgage X, joins the next episode of The Support Automation Show. Jason Frazier is an award-winning marketer, disruptive strategist, and technologist with more than twenty years of C-Level expertise. Today, he shares his expertise on how organizations can automate their marketing.Learn more about Jason:Jason's LinkedInVictorian Finance's LinkedInNext Level Loan Officers' LinkedInVictorian Finance's Official WebsiteNext Level Loan Officers' Official WebsiteOther Resources:X: The Experience When Business Meets Design: The Experience When Business Meets...2022-09-0841 min
The Support Automation ShowWhy the End of the ReFi Boom Determines Mortgage Businesses to Shift Focus to Digital Transformation with Scott Roller, Co-Founder of Vendor Surf and Founder of 3W PartnersScott Roller, Co-Founder of Vendor Surf and Founder of 3W Partners, joins Justin Schmidt in the next episode of The Support Automation Show. They discuss the role support automation plays in the mortgage and credit union ecosystems and why with the end of the ReFi Boom, there's been a major shift in focus to digital transformation efforts.Learn more about Scott:Scott's LinkedInVendor Surf's LinkedIn3W Partners' LinkedInVendor Surf's Official WebsiteOther Resources:Where Good Ideas Come From by Steven JohnsonIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow...2022-08-2544 minYour Inner Child Is An IdiotEpisode 169 - Who Framed Roger Rabbit (1988)All the great questions of cinema have been answered, except one. Who’s afraid of Virginia Woolf? Easy: Elizabeth Taylor and Richard Burton. What ever happened to Baby Jane? She went to the beach and killed her sister. Who’s Harry Crumb? He’s played by John Candy, you idiot. But as for who framed Roger Rabbit? We find out this week. Voicemail or Text YICIAI: (615) 576-0525 Find us at all the finest podcast places: Patreon: https://www.patreon.com/yourinnerchildisanidiot Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple...2022-08-171h 05
The Support Automation ShowHow Back-End Operations Automation Powers Front-End Consumer Experience with Shashank Shekhar, Founder, and CEO of InstaMortgageIn this episode of The Support Automation Show, Justin Schmidt is joined by Shashank Shekhar, Founder, and CEO of InstaMortgage, one of the fastest-growing mortgage companies in America and the fastest-growing private company in Silicon Valley. In September 2020, Shashank led his team to create Rachel, the world’s first digital human in the mortgage industry. Today, Shashank reveals the secret behind the company's success and the implication of automation and technology in the process.Learn more about Shashank:Shashank's LinkedInInstaMortgage's LinkedInInstaMortgage's Official WebsiteOther Resources:Influence: The Psychology of Persuasion by Robert B. Cialdini Thinking, Fast...2022-08-1139 min
The Support Automation ShowLeading AI and Support Automation Initiatives in the Mortgage Space with John Heck, Sr. Advisor Lending Solutions at CapacityIn this special episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by John Heck, Sr. Advisor Lending Solutions at Capacity, to talk about the trends and forward-looking aspects of support automation in the housing and mortgage space.John is a highly motivated professional with passionate leadership and relationship management skills forged by a thirty-plus-year executive track record in growth and business transformation.Learn more about John:John's LinkedInCapacity's LinkedInCapacity's WebsiteOther Resources:The Big Switch: Rewiring the World, from Edison to Google by Nicholas CarrIf you enjoyed...2022-07-2833 minYour Inner Child Is An IdiotEpisode 168 - 13 Going on 30 (2004)Where the guys in the room? Women be time-traveling! Y’all know what I’m talking about! Voicemail or Text YICIAI: (615) 576-0525 Find us at all the finest podcast places: Patreon: https://www.patreon.com/yourinnerchildisanidiot Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for being thirty, flirty and thriving: Larissa Maestro, Lindsay Alice Halik, Heather Tuggle, Jonathon Day, Damon's Australian Accent, Particle Man, Dan...2022-07-271h 01
The Support Automation ShowHow Can Technology Help Deliver Customer Onboarding in a Low-Touch/Digital Approach with Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart AllianceIn this episode of The Support Automation Podcast, Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart Alliance, joins Justin Schmidt to discuss the role of support automation in customer onboarding and the benefits of taking a low/digital touch approach.Learn more about Donna:Donna's LinkedInSpringboard Solutions' LinkedInKickStart Alliance's LinkedInSpringboard Solutions' Official WebsiteKickStart Alliance's Official WebsiteOther Resources:Deep Work by Cal NewportIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation...2022-07-1429 minYour Inner Child Is An IdiotEpisode 167 - The Legend of Zelda: A Link to the PastFor the third time running, Ol’ Zelda goes and gets herself kidnapped by some evil wizard. Hero/simp Link decides he must save her and all of Hyrule. Again. Desperate, much? Voicemail or Text YICIAI: (615) 576-0525 Find us at all the finest podcast places: Patreon: https://www.patreon.com/yourinnerchildisanidiot Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for being our missing heart pieces: Li...2022-07-131h 15
The Support Automation ShowHow Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-founder at RelayIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jason Yun, Co-founder at Relay, where they discuss automation's role in building trust between internal and external customers.Learn more about Jason:Jason's LinkedInRelay's LinkedInRelay's Official WebsiteOther Resources:Year of Yes by Shonda RhimesIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of...2022-06-3042 min
The Support Automation ShowHow to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership MagicIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Lee Cockerell, Chief Learning Officer at the Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic. They discuss the role of leadership in creating world-class customer service.Learn more about Lee:Lee's LinkedInCockerell Academy's WebsiteLee Cockerell Creating Leadership Magic WebsiteOther Resources:Creating Disney Magic PodcastIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyRSS FeedThe Support Automation Show is hand crafted by our friends over at: fame...2022-06-1637 minYour Inner Child Is An IdiotEpisode 165 - Austin Powers: International Man of Mystery (1997)A sociopath surrounded by expendable henchman holds the planet ransom, and there’s only one man who can stop him: a brazen sexual predator. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for INSERT AUSTIN POWERS QUOTE HERE: Larissa Maestro, Heather Tuggle, Jonathon Day, Damon's Australian Accent, Particle Man, Dan McIntyre, The Hands of Fate, Ja...2022-06-151h 02
The Support Automation ShowCustomer Success vs Customer Support with Dan Steinman, Chief Evangelist at GainsightIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Dan Steinman, Chief Evangelist at Gainsight. They discuss the difference between support and customer success and how businesses should apply automation to both.Learn more about Dan:Dan's LinkedInGainsight's LinkedInGainsight's Official WebsiteOther Resources:Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring RevenueIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends...2022-06-0243 min
Your Inner Child Is An IdiotEpisode 164 - Teenage Mutant Ninja Turtles II: The Secret of the OozeA sequel to a movie about talking mutated turtles trained in the martial arts somehow loses the verisimilitude of the original. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for being the cowa to our bunga: Jonathon Day, Damon's Australian Accent, Particle Man, Dan McIntyre, The Hands of Fate, Jackson Has An Unhealthy Obsession With...2022-05-261h 25
The Support Automation ShowHow Does Automation Help the Healthcare Industry Save More Time, Money, and Lives with Jason Viglione, Director of Customer Support Experience at H1Jason Viglione, Director of Customer Support Experience at H1, joins the next episode of The Support Automation Show. Jason is a dynamic, senior thought leader professional possessing a 20+ year proven track record of superior performance in the technology solutions space. And today, he shares his knowledge of support automation in the healthcare industry.Learn more about Jason:Jason's LinkedInH1 Connect LinkedInH1 Connect Official WebsiteOther Resources:Delivering Happiness by Tony HsiehIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support...2022-05-1943 min
The Support Automation ShowHow to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer SuccessIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success. They discuss how startups can adopt automation to engage with customers positively and gain a competitive advantage.Learn more about Jennifer and Seso:Jennifer's LinkedInSeso's LinkedInSeso's Official WebsiteOther resources:The Startup's Guide to Customer Success: How to Champion the Customer at Your CompanyIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Sup...2022-05-0529 min
Your Inner Child Is An IdiotEpisode 163 - A League of Their Own (1992)In the ‘40s, various studies were done to see if human women had the muscular structure, skeletal fortitude, and mental capacity to throw, catch, and hit baseballs. This week, we review those studies. Thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for putting dirt in...2022-04-271h 23
The Support Automation ShowHow Support Automation Accelerates The Onboarding of New Hires in the Mortgage Industry with Robin Clayton, Director, Digital Lending and Marketing at Paramount Residential Mortgage GroupIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Robin Clayton, Director, Digital Lending and Marketing at Paramount Residential Mortgage Group. With a strong background in financial services, real estate, and corporate operations, Robin brings creative and innovative solutions to the organization’s toughest challenges. One of her key focuses is automation, and today Robin shares her approach to automating support and onboarding at PRMG.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Au...2022-04-2139 min
The Support Automation ShowFinding a Balance Between Automation and Human Intervention with Rachael McBearty, Chief Customer Officer at LeanDataIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Rachael McBrearty, Chief Customer Officer at LeanData and Host of the OpsStars Podcast. They discuss how to create the right mix of automation and human intervention to ensure you are delivering high-quality customer supportIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie Tuggle-Nguyen...2022-04-0739 min
Your Inner Child Is An IdiotEpisode 162 - My Cousin Vinny (1992)Hey, I’m participatin’ in our Constitutionally-protected adversarial judiciary system ovah he-ah! Thanks to our special guest expert Hizoner the Mayor and to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for voir dire-ing our witness: Particle Man, Dan McIntyre, The Hands of Fate, Jonathon Day, Jackson Has An U...2022-04-061h 51
The Support Automation ShowDigital Transformation in Customer Experience with Rick DeLisi, Author and Lead Research Analyst at GliaIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Rick DeLisi, Author and Lead Research Analyst at Glia. They discuss the benefits of digital transformation in customer service and how businesses can offer effective digital solutions.Learn more about Rick and Glia:Rick's LinkedInGlia on LinkedInGlia on FacebookGlia on TwitterGlia on YouTubeGlia's Official WebsiteOther resources:Digital Customer Service BookIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted...2022-03-2440 minYour Inner Child Is An IdiotEpisode 161 - Newsies (1992)A “newsie” is a young exploited child who delivered newspapers. A “newspaper” was a physical paper that had the days news printed on it. The “news” was a collection of events that were agreed upon as fact by the vast majority of people. Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzA...2022-03-171h 04
The Support Automation ShowHow Automation is Transforming Customer Service and Customer Experience with Shep Hyken, Chief Amazement Officer, Speaker, Author, and Writer at Shepard PresentationsIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Shep Hyken, Chief Amazement Officer, Speaker, Author, and Writer at Shepard Presentations. Shep shares valuable insights about the impact of automation on customer service and customer experience.Learn more about Shep and Shepard Presentations:Shep's LinkedInShepard Presentations' LinkedInShepHyken WebsiteShep Hyken's TwitterShep Hyken's FacebookShepHyken YouTubeOther resources:Amazing Business Radio WebsiteListen to Amazing Business Radio with Shep HykenIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe...2022-03-1028 min
Your Inner Child Is An IdiotEpisode 160 - Richie Rich (1994)Richie Rich. He’s a child. He’s rich. It’s supposed to be charming. Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for helping us become Marxist billionaires: The Hands of Fate, Dan McIntyre, Jonathon Day, Jackson Has An Unhealthy Obsession With Damon, The Elusiv...2022-03-0253 min
The Support Automation ShowHow Can Automation Benefit Customer Success with Nick Mehta, Chief Executive Officer at GainsightIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Nick Mehta, Chief Executive Officer at Gainsight. They discuss the importance of a strong collaboration between customer success and product, and what role automation can play in this relationship.Learn more about Nick and Gainsight:Nick's LinkedInGainsight's WebsiteOther resources:Schedule a demoIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.so...2022-02-2432 min
Your Inner Child Is An IdiotEpisode 159 - Moonstruck (1987)“He lost his hand. He lost his bride. But along the way, he found…his heart.” Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for being monuments to justice: The Hands of Fate, Dan McIntyre, Jonathon Day, Jackson Has An Unhealthy Obsession With Damon...2022-02-161h 10
The Support Automation ShowThe Three Purpose Levels of Automation with Paul Henderson, Director and Outcome Workshop Leader at Outcome LeadersIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Paul Henderson, Director and Outcome Workshop Leader at Outcome Leaders. They discuss the three levels of automation and how to set up an automation strategy.Learn more about Paul and Outcome Leaders:Paul's LinkedInOutcome Leaders' WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie...2022-02-1035 min
Your Inner Child Is An IdiotEpisode 158 - Groundhog Day (1993)We look back on a movie set in a tiny hamlet in western Pennsylvania. We look back on a movie set in a tiny hamlet in western Pennsylvania. We look back on a movie set in a tiny hamlet in western Pennsylvania. We look back on a movie set in a tiny hamlet in western Pennsylvania. We look back on a movie set in a tiny hamlet in western Pennsylvania. We look back on a movie set in a great town in western Pennsylvania. I learned something by the end. See?...2022-02-0255 min
The Support Automation ShowAutomation in a High Engagement Model with Kristi Faltorusso, VP of Customer Success at ClientSuccess and Founder of Keeping CS SimpleIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Kristi Faltorusso, VP of Customer Success at ClientSuccess and Founder of Keeping CS Simple. They discuss using automation in a high engagement model and the implementation of technology to compliment your efforts.Learn more about Kristi, ClientSuccess, & Keeping CS Simple:Kristi's LinkedInClientSuccess WebsiteKeeping CS Simple WebsiteOther resources:Keeping CS Simple BlogIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand...2022-01-2739 min
The Support Automation ShowKnowledge Management, Graphs, and AI with Zachary R Wahl, Chief Executive Officer at Enterprise KnowledgeIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Zachary R Wahl, Chief Executive Officer at Enterprise Knowledge. They uncover the role of knowledge management and knowledge graphs for organizations, the impact of AI on knowledge management transformation, and how companies can successfully apply these tools to leverage their business.Learn more about Zach and EK:Zach's LinkedInEnterprise Knowledge LinkedInEnterprise Knowledge WebsiteOther Resources:Making Knowledge Management ClickableIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support...2022-01-1338 min
The Support Automation ShowBalancing Human Work and Automation with Stacy Sherman, Speaker, Author, Podcaster, Mentor at Doing CX RightIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Stacy Sherman, Speaker, Author, Podcaster, Mentor at Doing CX Right. They discuss how businesses can perfect the balance between humans and automation to accomplish future goals and why effective communication with the customer is crucial to achieving that.Learn more about Stacy Sherman and Doing CX Right:Stacy's LinkedInStacy's InstagramStacy's TwitterDoing CX Right's WebsiteStacy Sherman - DoingCXRightOther Resources:The Four Agreements: A Practical Guide to Personal Freedom (A Toltec Wisdom Book) by Don Miguel Ruiz and Janet Mills...2021-12-3037 min
The Support Automation ShowPositioning Automation With Your Team with Emily Garza, Former AVP, Customer Success at FastlyIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Emily Garza, Former AVP, Customer Success at Fastly. They discuss how a business can position automation with a team and strategies to evaluate different support automation tools.Learn more about Emily and Fastly;Emily Garza's LinkedInFastly's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay...2021-12-1641 min
Your Inner Child Is An IdiotEpisode 157 - National Lampoon's Christmas Vacation (1989)Merry Christmas. Where’s the Tylenol? Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for emptying the sh*tter for us: Brianna Bailey, Josh Frigo, Travis Vance, Dramatically Placed Hot Dog, Larissa Maestro, The Supreme Ruler of This Podcast, Beth Surmont, Capt...2021-12-151h 03
The Support Automation ShowSupport Automation Balance with Lee Roquet, Chief Customer Officer at YellowfinIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Lee Roquet, Chief Customer Officer at Yellowfin. They discuss why an organization that adopts support automation needs to find the right balance between the company and customer's need to succeed.Learn more about Lee and Yellowfin;Lee Roquet's LinkedInYellowfin's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason...2021-12-0242 min
Your Inner Child Is An IdiotEpisode 156 - Clue (1985)On the menu: monkeys’ brains and a red herring. Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for taking the secret passageway with us: Brianna Bailey, Josh Frigo, Travis Vance, Dramatically Placed Hot Dog, Larissa Maestro, The Supreme Ruler of Th...2021-12-011h 07
The Support Automation ShowThe Benefits of Automation and Customer Self-Service with Nicole Garberg, Vice President of Customer Experience at EngineIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Nicole Garberg, Vice President of Customer Experience at Engine. They discuss why people find automation scary, how automation applies to the customer and employee experience, and Engine’s approach to automating support. They also dive into how a business can integrate automation efficiently to gain the support and encouragement of the existing employee base and the long-term benefits of customer experience.Learn more about Nicole Garberg and Engine;Nicole's LinkedInEngine's WebsiteIf you enjoyed this episode then please either:Subscribe, ra...2021-11-1846 min
Your Inner Child Is An IdiotEpisode 155 - MetroidA woman (not Ellen Ripley) tries to stop an evil organization (not the Weyland-Yutani Corporation) from breeding an alien race (not xenomorphs) as a biological weapon. Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for somersaulting skillfully along with us...2021-11-1757 min
The Support Automation ShowBusiness Value Through Automation with Melissa Teater, Senior Operations Consultant at World Wide TechnologyIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Melissa Teater, a Senior Operations Consultant at World Wide Technology. They discuss digital transformation, business value through automation at World Wide Technology, and the positive impacts of automation on organizations.Learn more about Melissa:Melissa Teater's LinkedInWorld Wide Technology's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason...2021-11-0444 min
Your Inner Child Is An IdiotEpisode 154 - She-Ra Princess of Power (1985-1987)Sometimes when the He-Manning gets too He-Manly, you need a She-Ra. Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for defending the honor of Grayskull: Travis Vance, Josh Frigo, Dramatically Placed Hot Dog, Larissa Maestro, The Supreme Ruler of This Podcast, Beth Surmont, C...2021-11-031h 13
The Support Automation ShowAdopting Automation for Legacy Workflows with Antonio King, Head of Support at VehoIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Antonio King, Head of Support at Veho. They discuss how automation can help customer support succeed, Veho's approach to automating support, and why businesses need to adopt automation for their legacy workflows.Learn more about Antonio:Antonio's LinkedInVeho's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun...2021-10-2142 min
Your Inner Child Is An IdiotEpisode 153 - Death Becomes Her (1992)You probably haven’t thought of what damage Looney Tunes antics could do to a human spinal column until now. Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for helping us cheat death: Larissa Maestro, The Supreme Ruler of This...2021-10-201h 02
The Support Automation ShowUsing Automation To Help Customer Ops Specialists with Jared Sklar, Sr. Manager, and Customer Operations at HOVERIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jared Sklar, Sr. Manager of Customer Operations at HOVER. They discuss how HOVER helps clients develop their businesses and careers, why implementing automation inside a support function benefits both the clients and employees and the relationship between product engineering and customer support.Learn more about Jared:Jared's LinkedInHOVER's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends...2021-10-0737 min
Your Inner Child Is An IdiotEpisode 152 - He-Man and the Masters of the Universe (1983-1985)Just some jacked-up twunks in BDSM gear and furry panties engaging in low impact wrestling…for kids! Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for protecting the fabulous secret powers of Grayskull: The Supr...2021-10-061h 44
The Support Automation ShowThe Impact of Automation Policies with Kristina Podnar, Digital Policy Consultant at NativeTrust ConsultingIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Kristina Podnar, Digital Policy Consultant at NativeTrust Consulting. They discuss the importance of adopting the right policies for your automation processes, the biases and risks you need to consider, and why organizations need to be transparent about automation with their clients.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason...2021-09-2347 min
The Support Automation ShowHow to Engage with Communities and Your Team with Julie Tuggle-Nguyen, Executive Vice President Human Resources at Midwest BankCentreIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Julie Tuggle-Nguyen, Vice President Human Resources at Midwest BankCentre. They discuss the meaningful work they do to engage with their communities, specifically around educating people on how they can access a financial network that will benefit them.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie...2021-09-0941 min
Your Inner Child Is An IdiotEpisode 151 - Return to Oz (1985)Remember that movie with the chipper songs, playful scenes and beautiful technicolor? This is its sequel, and it’s very not that. Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to our Patrons for keeping our severed heads nicely displayed: Beth Surmont, Capta...2021-09-081h 11
The Support Automation ShowUsing Customer Experience to Drive Support Automation with Christopher Rotz, Director of Process and Analytics at American Pacific MortgageIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Christopher Rotz, Director of Process and Analytics at American Pacific Mortgage. They discuss the concept that implementing support automation should be focused on the customer experience. For it to truly be considered a success, customers should want to use it, not have to use it.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.so...2021-08-2635 min
Your Inner Child Is An IdiotEpisode 150 - Twister (1996)I don’t know why / I chase you like I do. / Tell me, who / can destroy my house as much as you? So let’s take each other’s low fronts / and we’ll swirl into the final F5. / Mad about Twisters, baby. (hoo, hoo!). Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BH...2021-08-251h 26
The Support Automation ShowSupport Automation Boosting Conversion Rates? with David Apple, Chief Revenue Officer at ZingtreeIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by David Apple, Chief Revenue Officer at Zingtree. They discuss David's journey from mechanical engineer to Industry thought leader, customer guide, and sales marketing professional, his leading business principles for customers' success and support automation, and tips on boosting performance with the help of tech tools.Learn more about DavidDavid Apple's LinkedInDavid Apple's TwitterDavid Apple's BlogZingtree's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation...2021-08-1229 min
Your Inner Child Is An IdiotEpisode 149 - My So-Called LifeA show with a frank look at teenage life and a terrible read on Anne Frank. Special thanks to Benny Goldstein for editing this episode! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you or whatever to our Patrons: Scalfasaurus, Dr. Malcom’s Heaving Bosom, Larissa Maestro...2021-08-041h 16
The Support Automation ShowBecoming People Centric through Employee Feedback with Craig Soelberg, Senior People Success Manager at ChargebeeIn this episode of The Support Automation Show, Justin is joined by Craig Soelberg, Senior People Success Manager at Chargebee, a subscription billing management software. Craig talks to us about the challenges of having employees spread out across the globe, shares his thoughts about support automation for employees, and discusses how human resources and employee engagement, combined with automation and AI can improve employee experience.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at...2021-07-2934 min
Your Inner Child Is An IdiotEpisode 148 - The Mummy (1999)Mum’s the word! No, but seriously, rate and review us in your preferred podcast app. Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for keeping it toit, even in the afterlife: Scalfasaurus, Dr. Malcom’s Heaving Bosom, Larissa Maestro, Tyler Richardson, Justin Shea, Dan McIntyre, Particle Man, Heather Tuggle, The Zesty, Karen Curd, Lindsey Nell, T. Smith...2021-07-211h 10
The Support Automation ShowAn Introduction to Support Automation with Justin Schmidt, VP of Marketing at CapacityIn this episode of The Support Automation Show, Justin talks about his incredible experiences in his recent interviews and today Justin sets out an agreement and discusses what the audience and other listeners expect to learn about support automation from innovative leaders in customer and employee support. What are the tools that I need? What are some of the process improvements that I need? How do I manage the change and how do I bring this value to our customers and also our employees?Learn more about Justin:Justin's LinkedInIf you enjoyed this episode then please...2021-07-1506 min
Your Inner Child Is An IdiotEpisode 147 - Steel Magnolias (1989)The only way this could be more Southern is if it were cast with penguins. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for being so genteel: Scalfasaurus, Dr. Malcom’s Heaving Bosom, Larissa Maestro, Tyler Richardson, Justin Shea, Dan McIntyre, Particle Man, Heather Tuggle, The Zesty, Karen Curd, Lindsey Nell, T. Smith, Jeremy Powlen, Jo...2021-06-301h 13
The Support Automation ShowUsing Automation to Satisfy Unsatisfied Customers with Rachel Jennings-Keane, Independent Customer Success ConsultantIn this episode of The Support Automation Show, Justin is joined by Rachel Jennings-Keane, Independent Customer Success Consultant, to share how leveraging technology can "satisfy the unsatisfied", the power of understanding your customer’s buying behavior, and why you need to analyze customer success rate.If you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of Midwest BankCentre, Jennifer Chiang of Seso, Stacy Justino of...2021-06-1742 min
The Support Automation ShowThe Role of Automation in Support Success with Jeffrey Breunsbach, Director of Customer Experience at Higher LogicIn this episode of Support Automation Show, Justin is joined by Jeffrey Breunsbach, Director of Customer Experience at Higher Logic, to discuss the role of automation in support success, his top three tips on transforming customer experience and how automation can facilitate growth.Learn more about Jeffrey:Jeffrey's LinkedInHigher Logic's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of...2021-06-1539 min
Your Inner Child Is An IdiotEpisode 146 - Stargate (1994)Watch in wonder as James Spader nervously feeds a 5th Avenue bar to a space cow. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for joining us in jewelry shopping: Dr. Malcom’s Heaving Bosom, Larissa Maestro, Tyler Richardson, Justin Shea, Dan McIntyre, Particle Man, Heather Tuggle, The Zesty, Karen Curd, Lindsey Nell, T. Smith, Je...2021-06-091h 08
The Support Automation ShowBecoming an Automation Champion with Stacy Justino, Director of Customer Happiness at WistiaIn this episode of The Support Automation Show, Justin is joined by Stacy Justino, Director of Customer Happiness at Wistia, to discuss Stacy's journey from a school teacher to a customer support specialist, her top three tips on revolutionizing customer experience, and how support automation can solve business challenges.Learn more about Stacy Justino:Stacy's LinkedInWistia's WebsiteIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason...2021-06-0828 min
Your Inner Child Is An IdiotEpisode 145 - The Lord of the Rings: The Return of the King (2003)In the finale of the Lord of the Rings trilogy, we finally get the weird slow-motion Hobbit bed frolicking we all deserve. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for joining us in jewelry shopping: Larissa Maestro, Tyler Richardson, Justin Shea, Dan McIntyre, Particle Man, Heather Tuggle, The Zesty, Karen Curd, Lindsey Nell, T...2021-05-261h 34Your Inner Child Is An IdiotEpisode 144 - The Lord of the Rings: The Two Towers (2002)The debate has raged for years: what are the two towers of the title? Is it Orthanc and Barad Dûr? Maybe Orthanc and Cirith Ungol? Perhaps Faramir’s base in Ithilien is in the running? In this week’s episode we’ll finally...barely address it. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ...2021-05-121h 17
Your Inner Child Is An IdiotEpisode 143: The Lord of the Rings: The Fellowship of the Ring (2001)A hobbit attempts to make a return without a receipt. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for joining us in jewelry shopping: Tyler Richardson, Justin Shea, Dan McIntyre, Particle Man, Heather Tuggle, The Zesty, Karen Curd, Larissa Maestro, Lindsey Nell, T. Smith, Jeremy Powlen, Jonathon Day, The Supreme Ruler of This Podcast, J...2021-04-281h 24
Your Inner Child Is An IdiotEpisode 142 - The Hobbit (1977)We look back on 1977’s ‘The Hobbit’: the ur-stoner road movie. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for going with us on The Greatest Adventure: Justin Shea, Dan McIntyre, Particle Man, Heather Tuggle, The Zesty, Karen Curd, Larissa Maestro, Lindsey Nell, T. Smith, Jeremy Powlen, Jonathon Day, The Supreme Ruler of This Podcast, Just Cuz, K...2021-04-0756 min
Your Inner Child Is An IdiotEpisode 138 - Spider-Man (2002)In this episode, we look back on Spider-Man. No, not that one. Not that one. Not that one. Not that one. Wait, go back one. Yeah, that one. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for thwip-ing our hearts and minds with their support: Particle Man...2021-02-101h 21
Your Inner Child Is An IdiotEpisode 137 - Dirty Dancing (1987)Romance! Dancing! Abortion! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for having the time of their lives: Particle Man, Heather Tuggle, Dan McIntyre, The Zesty, Joshua Nicholson, Karen Curd, Larissa Maestro, Lindsey Nell, T. Smith, Jeremy Powlen, Jonathon Day, The Supreme Ruler of This Podcast, Just...2021-01-271h 19
Your Inner Child Is An IdiotEpisode 136 - Garden State (2004)Whites be whiting. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for being excellent to each other: Particle Man, Heather Tuggle, Dan McIntyre, The Zesty, Joshua Nicholson, Karen Curd, Larissa Maestro, Lindsey Nell, T. Smith, Jeremy Powlen, Jonathon Day, The Supreme Ruler of This Podcast, Just Cuz, Kevin from Cleveland, Captain Jean-Luc Picard, Brandon Hardy, Hizoner t...2021-01-131h 17
Your Inner Child Is An IdiotEpisode 135 - Jingle All the Way (1996)Watch Arnold struggle through the holidays to secure an action figure of...*checks notes*... “Tuer-bow-mahn.” Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for braving the crowds to support us: Particle Man, Heather Tuggle, Dan McIntyre, The Zesty, Joshua Nicholson, Karen Curd, Larissa Maestro, Lindsey Ne...2020-12-161h 00
Your Inner Child Is An IdiotEpisode 134 - Die Hard (1988)It’s like ‘Speed’ in a building! Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Special thanks to Ben Hill for editing this episode! Thank you to these Patrons for walking across broken glass for us: Heather Tuggle, Dan McIntyre, The Zesty, Joshua Nicholson, Karen Curd, Larissa Maestro, Lind...2020-12-021h 03Your Inner Child Is An IdiotEpisode 133 - Bill and Ted's Bogus Journey (1991)Two guys break all metaphysical laws, overcome death, best Lucifer, and manipulate God Themself in order to win a regional Battle of the Bands. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Special thanks to Zachary Jablow for editing this episode! Thank you to these Patrons for being...2020-11-1856 min
Your Inner Child Is An IdiotEpisode 132 - Bill and Ted's Excellent Adventure (1989)Two teenagers save civilization by barely passing History. Find us at all the finest podcast places: Stitcher: https://www.stitcher.com/podcast/dj-phillips/your-inner-child-is-an-idiot Apple: https://podcasts.apple.com/us/podcast/your-inner-child-is-an-idiot/id957660267 Spotify: https://open.spotify.com/show/4BHABEvxH02VSCkhvKX2HQ?si=NHxzzArHSxGnxFUvTEpbNQ Thank you to these Patrons for being excellent to each other: Heather Tuggle, Dan McIntyre, The Zesty, Joshua Nicholson, Karen Curd, Larissa Maestro, Lindsey Nell, T. Smith, Jeremy Powlen, Jonathon Day, The Supreme Ruler of This Podca...2020-11-031h 08
Mississippi EditionThursday, August 16th, 2018On today's show:
Providing first responders with the help they need on the job and off-duty. Then, two healthcare giants settle a highly publicized dispute. Also, hear the story of a mother faced with a lifesaving organ donation decision after losing her teenage son. And in our book club, it's Dr. Rick DeShazo.
Guests include:
Ruth Ann Rigby - First Responders of Mississippi (FROM)
Lt. Col. Thomas Tuggle - Mississippi Law Enforcement Training Academy
Sarah Lynn McKay - FROM Board Member
Lynn Fitch - State Treasurer, Mississippi
Mike Chaney - Insurance Commissioner, Mississippi
Cassney Rayford - "Wear it Well" organ...2018-08-1600 min
Love Chapel HillThe Next ChapterExodus 1:1-5
Today is a bittersweet one for our church. As we begin a new series on the book of Exodus, Love Chapel Hill begins to prepare for the exodus of one our own. Jason Tuggle has accepted God's call to full-time ministry in Thomasville. The choice was not an easy one, and he shares his testimony today. Matt then reminds us that the book of Exodus, like Jason's ministry, is not the beginning of a new story. It's a continuation of the history of God's faithfulness in hardship and change.2018-06-0331 min
Love Chapel HillThe Older WellOnce again we return to the roots of Love Chapel Hill and for the month of May we meet in our original location: right beside the Old Well in the heart of UNC's campus. This week, Jason Tuggle kicks off our time outside by drawing us back to an older well. Jesus shatters a handfull of taboos to share the living water with a Samaritan woman.2017-05-0736 min