Shows
Experience ActionCX Pulse Check - May 2025Artificial intelligence is revolutionizing customer experience—but are businesses applying it with care? In this compelling episode, CX expert Jeannie Walters sits down with Ovetta Sampson, an AI design leader with a decade of experience at IDEO and Google, to explore how companies can harness AI without compromising trust. Ovetta challenges common assumptions with a powerful statement: “AI is neither artificial nor intelligent.” From chatbots that fabricate policies to biased algorithms in loan approvals, she shares eye-opening examples of how AI can go wrong—and what to do about it. Learn why AI needs continuous testing, f...2025-05-0633 min
True Grime Stories27: Get Unstuck & Grow: Jesica Noftz’s Breakthrough on Cleaning Team Leadership“Really get okay with being uncomfortable.” - Jesica Noftz
Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving,
Episode Summary: Hi, I’m Jeannie, and in this episode of True Grime Stories, Jesica shares how she transformed her cleaning business by stepping out of the...2025-04-2931 minTrue Grime Stories26: Amy Smith’s Rise from Solopreneur to CEO in the Cleaning World“If you're a solo cleaner, there's no reason for it. Learn how to build a business.” - Amy Smith
Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.
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Episode Summary: Hey everyone, I’m Jeannie Henderson, and in...2025-04-2234 min
Experience ActionCX Pulse Check - April 2025It's time for another CX Pulse Check to discuss current events and innovations in CX. In this illuminating conversation with Enrique Rubio, Founder at Hacking HR and Head of Global Community at Transform, and our host Jeannie Walters, we uncover how innovative organizations are finally bridging this gap through strategic use of data and technology.Fresh from their encounters at Qualtrics' X4 conference, Enrique and Jeannie explore how our experiences as consumers now directly shape our expectations as employees. They examine Apple's $500 billion US investment through this lens, discussing not just the business implications but what it...2025-04-0830 minTrue Grime Stories23: Stop Doing It All! Pamela Brewington on Delegation for Business Success“It was very important when I understood that I was the bottleneck of my business.” - Pamela Brewington
Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.
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Episode Summary: In this episode of True Grime Stories, Jeann...2025-04-0138 min
Experience ActionEvent Planning and CXThe magic of attending a truly exceptional event stays with us long after we've returned home. What makes some events so memorable while others fade quickly from memory? In this episode, we tackle a listener question about customer experience best practices for event planners seeking to create standout experiences.Drawing from her extensive experience as both keynote speaker and attendee, Jeannie walks through practical recommendations that can elevate any event, regardless of size or budget. We start with seemingly small touches that make significant impacts - from double-sided name tags that don't flip around to clear wayfinding...2025-03-2518 min
Experience ActionCX Pulse Check - January 2025It's time for the first CX Pulse Check of 2025. Special guest co-host Andrew Carothers, CCXP, joins Jeannie Walters to discuss the evolving landscape of customer experience in 2025, highlighting innovative strategies by companies like AT&T and Samsung alongside challenges posed by automation, as seen in the Waymo incident. The discussion emphasizes the need for empathy, proactive engagement, and a comprehensive understanding of customer journeys to foster loyalty in a competitive market. Through fascinating examples and anecdotes, they highlight how blending digital tools with the human touch is crucial in orchestrating a seamless and superior customer experience.2025-01-2129 minTrue Grime Stories11: Setting Boundaries for Business Growth with Pam & Todd Northcutt"You can teach anyone to clean, but you can't teach someone how to be a good person or how to fit into a team. That's what makes the difference." – Pam Northcutt
Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.
Episode Sum...2025-01-0730 minTrue Grime Stories10: Embracing Change with Amy & Rhydon Mays: The Impact of a Mindset Shift.“Every morning when my feet hit the floor I'm just so excited to work on my business and not in it” - Rhydon Mays
Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.
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In today’s episode...2024-12-3034 minTrue Grime Stories5: Build a Thriving Business by Valuing Your Employees with Suzi Virgilio"It’s so rewarding to pay your employees what they're worth." - Suzi Virgilio
Sign up for a FREE call with Jeannie. Click the link here: https://debbiesardone.com/coachjeannie. Ready to turn your grime story into a success story? Get a free strategy session with CBF Coach Jeannie Henderson and learn about how Cleaning Business Fundamentals will give you the proven strategies you need to grow a thriving, profitable cleaning business.
Episode Summary: In this episode of "True Grime Stories," Jeannie welcomes Suzi Virgilio, the founder of HTD Cle...2024-11-2627 min
Experience ActionFirst 100 Days as a CX LeaderDo you want to make a lasting impact in your first 100 days as a customer experience leader? Discover how to navigate your new role effectively with actionable insights from Jeannie Walters in this episode of the Experience Action Podcast. Hear strategies to help you understand your organization's unique CX landscape, from identifying quick wins to building long-term visions that align with your company's mission and values.Tune in as we uncover approaches for successful CX leadership, including the importance of stakeholder perspectives and using tools like journey maps to pinpoint areas for immediate improvement. Jeannie emphasizes the...2024-09-1715 min
Experience ActionTurning Negative Touchpoints into Positive OnesCan sending an invoice actually enhance your customer relationship? Hear how to transform routine tasks into positive touchpoints and memorable experiences. In this episode, Jeannie Walters tackles the often-overlooked touchpoints like invoicing, providing three actionable strategies to infuse positivity and alignment with your brand's promise into these interactions. Whether you're managing a multinational enterprise or a small business, the insights shared will help you ensure that even the most mundane tasks reflect the exceptional service you aim to deliver.By focusing on the tone and approach, Jeannie explains how you can turn necessary yet often neglected or...2024-08-2012 min