Shows
Retail Done RightS4 Ep 7 Retail Media, A Conversation with Francisco LarrainIn a follow up to our final Retail Trend, Retail Media Networks, we share a rich conversation with Francisco Larrain, CTO at Topsort, an innovative tech company that enables retailers and marketplaces to quickly launch, scale and intelligently optimize ad businesses with AI-based retail media infrastructure. We couldn’t ask for a better way to follow up on this incredibly relevant topic in the Retail industry today. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on...
2024-10-3042 min
Retail Done RightS4 Ep 6 | Retail Media | The New FrontierThe sixth, and final, episode of our mini-series is titled, Retail Media. We discuss this new frontier. These brand or company-specific networks allow a brand to create media experiences across the customer journey (online and offline) while creating an entirely new high margin revenue stream via advertising. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound...
2024-05-0732 min
Retail Done RightS4 Ep 5 | Talent | Talent Management Requires New ThinkingThe fifth episode of our mini-series is titled, Talent. We discuss all things talent and talent management where new thinking is required. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Jade Siriswad composed our theme music Let's go shopping!
2024-03-0531 min
Retail Done RightS4 Ep4 | The Current State of ESG & Sustainability RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Jade Siriswad composed our theme music Let's go shopping!
2024-02-0142 min
Retail Done RightS4 Ep3 | Tech Debt as Business RiskThe third episode of our mini-series is titled, Tech Debt as Business Risk. While it’s called tech debt, it’s really about business strategy - and the ability of the business and the ability of all its systems to respond to customers and changes in the market. Here are a number of articles that provide detailed explanations: Technical Debt Skeletons and Tech Debt: Reclaiming Tech Equity and Tech Transformation in Retail and a personal favorite – an oldie but a goodie on explaining tech debt: Retail’s technical debt comes due RETAIL DONE...
2024-01-1223 min
Retail Done RightS4 Ep 2 | New Supplies, New DemandsThis is another trend we saw come up through the WARDLEY maps. Supply chains came to the breaking point during the pandemic but they were stressed beforehand. As complexity increased - distance, currencies, intermediaries - new ways of working, rapid changes in communications modes. The systems designed to run “lights out” were completely opaque which made understanding, and then changing them very difficult. And it impacted everyone buying and selling goods in some fashion. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Crist...
2023-12-3036 min
Retail Done RightS4 Ep1 | The Rise of the Customer ChannelOmnichannel has nothing to do with the customer. Customers don’t see channels. They see tasks and transactions. Why can’t we? (It’s because we are tied to staying in old lanes; because it’s easier to measure and we think we know the metrics.)INTRODUCTIONWe’re kicking off Season 4 with our own mini-series – Retail trends that are the result of a tremendous amount of research, data, data mining, editing and extrapolated insights. We discuss incredibly relevant trends and themes we’re seeing in Retail along with some additional thoughts along the way. The m...
2023-12-2130 min
Retail Done RightS3 Ep7 | Talking Sustainability with Special Guest, Juli Lassow, Founder & Principle of JHL SolutionsConsumers continue to demand change from retailers and brands. They are shopping their values. But has this become simply a marketing message for brands and retailers today? Or are we making real progress on the sustainability front? What’s missing today is a simple framework, or a set of principles, that retailers and brands can implement quickly and efficiently. We discuss 4 pragmatic principles for retailers with our returning friend and special guest, Juli Lassow, Founder & Principal of JHL Solutions. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net...
2023-01-0334 min
Retail Done RightS3 Ep6 | Resurrecting Retail: An Interview with Doug StephensWe welcome Doug Stephens, Founder and CEO of the global advisory firm Retail Prophet to Retail Done Right. Doug is a retail futurist and best-selling author of 3 books, including his newest, “Resurrecting Retail.” His perspective is grounded in fact, yet far reaching. And we cover a lot of ground in this interview. From people to product, and especially experience, from online lessons that brick-and-mortar retailers need to learn to born-digital ecommerce player’s desire to build physical stores. So much thought-provoking content. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff...
2022-11-221h 05
Retail Done RightS3 Ep5 | It’s a Mad Holiday SeasonIt’s a mad world when the Holiday season starts so early. We look into the Holiday season – that we’re already in. Woven into the season, which is not just topical but extremely important, we are talking Sustainability – or I should say, the customer is telling us sustainability matters. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound en...
2022-11-0922 min
Retail Done RightS3 Ep4 | Amazon and the Future of HealthcareWhat’s a natural extension to the platform Amazon has built that we discussed in detail during Episode 3? Healthcare. Why? It serves Amazon and their network of employees while also being another service they could offer to their broader network of marketplace members and business partners and possibly directly to their incredibly large customer base.Amazon has unquestionably changed how we shop. Will they change the way we shop for or manage our health? When you look at industries ripe for disruption, retail was one. Healthcare, being a $4.1T business is clearly another one. But Amazon’s entr...
2022-10-2520 min
Retail Done RightS3 Ep3 | Amazon as a PlatformAmazon is a platform. Though we are starting to see others following this business model, Amazon offers a scale unrivaled. But if you’ve created a great brand and want to extend your offering, there’s clearly an opportunity to leverage your brand equity and customer base to create a network and ecosystem that supports services or products. We discuss the real opportunities Amazon has found. There are 4 types of business models. Asset Builders. Service Providers. Technology Creators. Network Orchestrators. Amazon is the ultimate Network Orchestrator through a platform that allows participants to interact or transact with many o...
2022-10-1127 min
Retail Done RightS3 Ep 2 | Amazon’s Impact on RetailThis episode begins our short series discussing Amazon it their impact on Retail. Our series comes at this from a physical retail, online retail and shopper behavior perspective by looking at the offering, tools and services Amazon has introduced and offered their customers, including the end-user customer and retailers in their marketplace.This episode focuses on how Amazon has changed Retail, especially shopper behavior – both online and offline. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at...
2022-09-2735 min
Retail Done RightS3 Ep 1 | The State of Retail TodayTo kick off Season 3, we’ve invited back our first 3-time guest, Shelley E. Kohan. As we leave Summer behind and look toward the 4th quarter and the Holiday Season, consumer outlook seems dark. Is there a storm ahead? Is the outlook possibly a bit better than consumer sentiment would suggest? We will talk about the state of the retail industry today.Shelley E. Kohan is the Chief Strategist at The Robin Report, a retail expert (as represented by the countless times she’s quoted in the media), a retail pundit, a senior contributor on Forbes.com and...
2022-09-1338 min
Retail Done RightS2 Ep 12 | Retail Heroes, Villains, and Change MakersWe close out Season 2 with our point of view on retails heroes, villains and change makers. Yes, we’re naming names. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Jade Siriswad composed our theme music Let's go shopping!
2022-06-0738 min
Retail Done RightS2 Ep11 | Resale Retail BoomTwo of the current trends in our post-pandemic world that are driving the resale/reclaim/recycle retail boom are inflation and sustainability. These two trends warrant a deep dive individually, but how they are impacting and helping to drive the resale retail boom is worthy of inquiry.Martin Peers briefing for The Information highlighted Rent the Runway’s recent performance – and I quote, “The company reported 91% growth in revenue for its fiscal fourth quarter ending in January, and projected a similar rate of growth for the first quarter. The main reason is that people are partying again—and fina...
2022-04-2021 min
Retail Done RightS2 Ep10 | The Opportunity Pop-Up PresentsThere is real value in physical retail. But it can be expensive, slow to develop and risky. There’s a solution out there… Pop-Ups. You aren’t locked into a long-term lease. The CapEx can be minimal. You can get open quickly. You can test and learn new ideas, assortments, experiences. You can be seasonally relevant. Why aren’t we seeing more Pop-Up shops? There’s still a fair number of empty storefronts out there. Still. What’s holding brands and developers back? RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@reta...
2022-04-0538 min
Retail Done RightS2 Ep9 UkraineA human tragedy is happening before our eyes. Today, we discuss Ukraine. It’s a human tragedy that’s occurring in front of our eyes via our screens. Our hearts go out to all those who are living through this - the brutal reality is on the ground.We focus our attention on how retailers and brands are responding. And what a response! This is something I don’t think we have ever witnessed at such a scale – and at remarkable speed. It’s the decision to stop operations in Russia. RETAIL DONE RIGHT is produced by...
2022-03-1609 min
Retail Done RightS2 Ep 8 Retail 2022: Hybrid Shopping & Purpose Driven ShoppersWe dive into a great new study on retail and consumer brands, “2022’s New Normal for Retail,” from IBM’s Institute for Business Value. This rich report clearly states that retailers and brands need to be present on all fronts and show consumers they share their values. CONSUMERS HAVE BEEN THROUGH THE WRINGERBut they’ve been resilient. They’ve found creative ways to adapt to extreme circumstances, using technology to navigate uncertainty in new ways. And they expect brands to do the same. While shopping may have recovered to pre-pandemic levels, inflation and other mark...
2022-02-2832 min
Retail Done RightS2 Ep7 The Value of Owned BrandsPrivate label, white label, owned brands. What are the differences? Why do they exist? What value to they bring to the customer as well as to the retailer? We explore all these questions and just how a retailer should approach creating their own owned brands with our special guest, Juli Lassow, Owner and Principal of jhl solutions.PRIVATE LABEL, WHITE LABEL & OWNED BRANDSAccording to our guest, in their simplest definition, private label brands are brands retailers sell that can’t be found anywhere else. They get their origins in the grocery space. The...
2022-01-2635 min
Retail Done RightS2 Ep 6 Goodbye 2021It doesn’t seem right to end the year without sharing a recap from our perspective. Plus, though it’s not without reservation, we will share a few predictions for 2022. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Jade Siriswad composed our theme music Let's go shopping!
2022-01-1128 min
Retail Done RightS2 Ep5 Diversity & InclusionDiversity and inclusion must go beyond the time constraints of Black History Month, the new Juneteenth Federal Holiday and Pride Month, amongst others. This needs to be every day. We discuss the relevance of these “months” and just how important it is to practice diversity and inclusion every day, in every decision.There are numerous through lines between Diversity & Inclusion and Trust, which we discussed in our last podcast. In Episode 5, discuss just how important it is to practice diversity and inclusion every day, in every decision. RETAIL DONE RIGHT is p...
2021-12-1418 min
Retail Done RightS2 Ep4 Retailers & TrustWhat makes you trust a retailer? How can retailers earn that trust? And in these days of hyper-transparency, how can you continue to forge trusted bonds with customers that transcend price, supply chain, delivery or other bumps and bruises to your relationship?We explore the trust customers put in their retailers and how retailers continue to earn it. We tease apart retailer trust a bit, peel back the petals on the rose and hope it still smells as sweet. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at je...
2021-12-0125 min
Retail Done RightS2 Ep3 - Fixing the Broken Checkout ExperienceWaiting for anything sucks. In a physical retail store, waiting can directly impact your experience and the impression you take away with you. But waiting to pay is the worst!I’m in your store. I’ve selected what I want. Then I have to wait to give you my money? There’s never been a better time to rethink, redesign – to reinvent – the check-out experience. Let’s make this last impression one of the best. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn h...
2021-11-1626 min
Retail Done RightS2 Ep2 - How to Avoid Holiday Hiring HellIf there’s one thing that can impact your stores it’s having the right people on the front line. But many retailers everywhere seem to be struggling to find and retain staff. There's a war for talent. What needs to happen to attract and retain the right talent today? We talk to Lou Chestman and Jackie Culp of Next Performance Horizon to find out.OUR GUESTSAs principles with the consulting firm Next Performance Horizon, Lou Chestman and Jackie Culp are helping retailers win. And there’s no b...
2021-11-0123 min
Retail Done RightS2 Ep1 The State of Retail TodayWe are kicking off our 2nd season with a return appearance by one of our favorite guests from Season 1, Shelley E. Kohan. Retail is evolving so fast, driven by a continued change in consumer behavior and the fact that we have not been able to fully put the pandemic behind us, so we wanted to set a baseline regarding the health of retail today. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect o...
2021-10-1931 min
Retail Done RightEp. 10 Retail PlacemakingPlacemaking is an art, and maybe a little bit of science. In retail, it’s critical. We dive into placemaking with our special guest, Yann Mathias, Director of Innovation and Impact at MTArt Agency. We discuss some of the more intangible parts of retail that are critical including the state of retail design today, the evolution to experience design, being authentic to your brand and creating memories. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and...
2021-09-1051 min
Retail Done RightEp. 9 Location, Location, LocationThe pandemic has impacted commercial and retail real estate, which, in many instances, are connected. Our sense of self is tied to our sense of place. We explore current retail, workplace and urban planning trends with an expert, Paul Bate of Paul Bate Consultancy. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor J...
2021-09-0345 min
Retail Done RightEp. 8 Retail is Our EconomyRetail is a driver of our economy. We are joined by a recognized pundit and industry expert who is also a contributor to Forbes.com, a professor at Fashion Institute of Technology and Syracuse University and currently Chief Strategist at The Robin Report, Shelley E. Kohan, for a wide ranging discussion about current retail performance, trends and insights. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet...
2021-08-2739 min
Retail Done RightEp. 7 The Role of the Merchant in RetailThe merchant is a critical part of retail. Determining what products you are presenting and selling to your customer is fundamental to who you are as a retailer. Our special guest, Linda Choong, knows all about this as the former Chief Merchandising Officer at Design Within Reach and currently a retail and business advisor heading up her own practice, LLC Left+Right LLC. This wide-ranging conversation shares insights into approach, listening to your customer and the importance of balance. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.ne...
2021-08-2041 min
Retail Done RightEp. 6 PIVOT | 5 Actions to Move Retailers ForwardWe are joined by William Thomas of Empathetic Machines to discuss five things retailers need to do to move out of pandemic panic, and towards forward momentum. While we have some fun with this, the discussion covers some important topics. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Jade Siriswad composed our theme music
2021-08-1336 min
Retail Done RightEp. 5 Dark Stores, Ghost Kitchens and Other Retail NoirA retailer seeks to be a cornerstone of the local community even as it fights a legal battle to reduce its tax burden. An online menu is tied to a kitchen without a restaurant. William Thomas of Empathetic Machines helps take us on this dark journey. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Ja...
2021-08-0623 min
Retail Done RightEp. 4 Talking Sustainability with Neliana FuenmayorWe speak with Neliana Fuenmayor, Founder and Chief Executive of A Transparent Company, about how consumers are citizens in the "glocal" fashion economy. Neliana Fuenmayor gave up a passion for design to redesign supply chains. She now helps fashion businesses shift from linear thinking to an open, transparent mindset in support of making the transition to sustainable innovation and circular economy. It's clear when we act as consumers, we are vote, acting as citizens. As a result, brands and retailers need to be leaders. And we need to "vote" responsibly. RETAIL DONE RIGHT is pr...
2021-07-3040 min
Retail Done RightEp. 3 The Role of People in Physical RetailOur shopping habits have changed, but we're still going to the store together in an odd sort of way. At least in part, we go shopping for the human experience. People are vital to the retail experience, and our guests, Jackie Culp, EVP Next Performance Horizon and former Regional VP for Luxottica and Lou Chestman, EVP Next Performance Horizon and former Zone VP for Luxottica, have deep knowledge about how and why. Along the way we explore the usefulness of sales per square foot to measure performance in the age of the Customer Channel. Join us...
2021-07-2346 min
Retail Done RightEp. 2 The Tech Empowering the Customer Channel in Physical RetailDigging deeper into the Customer Channel, this episode explores the impact technology is currently having on physical retail. Shopping habits have changed and tech is supporting this along with providing retailers with better data and capabilities. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Jade Siriswad composed our theme music Let's go shopping!
2021-07-1635 min
Retail Done RightEp. 1 Not Omnichannel - the Customer ChannelWe are swiftly moving into a new age of retail. Normal is no more. Stores remain important, but now they play a different role. We have moved beyond omni-channel or even a unified shopping experience.This is the age of the Customer Channel. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Jade...
2021-07-0943 min