Jeff Serlin - Podcast Details

Shows

The RevOps RevolutionProcess Over Panic!Vince Beese joins the RevOps Revolution to share insights from his long sales career and his new book, Red Zone Selling. Drawing from robust experience, Vince breaks down why deals stall in the final stages and how elite sellers can push them across the finish line. He emphasizes the importance of process, situational awareness, and mastering the fundamentals—like multi-threading, qualification, and asking the right questions. Whether you're an up-and-coming rep or a seasoned enterprise seller, you'll walk away with actionable tactics to improve qualification, navigate setbacks, and execute when it matters most.2025-07-2230 min

The RevOps RevolutionMove the Growth Needle or Get Out of the WayIn this episode, Jeff Serlin sits down with Ashley Brucker Stepien, CMO at Hex. Drawing from her sales roots and deep operational experience, Ashley unpacks what it truly means to be a “modern marketer”—one who embraces complexity, owns revenue responsibility, and collaborates across functions. They dive into the importance of bottoms-up planning, cross-functional trust, and the need for RevOps to lead as a strategic driver rather than a service center. Listeners will come away with practical insights on aligning marketing and sales, planning for both short- and long-term growth, and how to build credibility as a marketing leader.2025-07-0831 min

The RevOps RevolutionAlone at Work, Connected in Community; RevOps Co-OpIn this episode, Jeff Serlin sits down with Matt Volm, co-founder and CEO of the RevOps Co-Op, to explore the origin and growth story of one of the largest communities for RevOps professionals. Matt shares how perfect timing, and a clear gap in peer connection helped spark the community’s rapid growth to over 16,000 members. They dive into what makes RevOps critical in today’s evolving GTM landscape, how community engagement creates real-world opportunities, and what’s next—including a first-of-its-kind RevOps certification program. If you're in RevOps, this episode offers both inspiration and insight into building something that truly se...2025-06-2426 min

The RevOps RevolutionWearing Two Hats: Building a Company While Driving RevenueIn this episode of the RevOps Revolution podcast, Jeff Serlin sits down with Jack Siney, CRO and co-founder of FrontRace, to explore the challenges and realities of building a company from the ground up while also owning go-to-market execution. He emphasizes that early success hinges on getting real customer feedback—prioritizing early users over perfecting the product in isolation—and avoiding the trap of building in a vacuum. He also stresses the importance of balancing founder responsibilities with sales leadership, noting how early-stage comp plans and hiring decisions must be aligned with long-term viability. They also discuss how and when...2025-06-1031 min

The RevOps RevolutionYou Can't Scale ChaosIn this episode of the RevOps Revolution podcast, Jeff Serlin talks with Sean Lane, co-founder of Beacon GTM and author of The Revenue Operations Manual, about building a scalable RevOps function. They discuss the importance of aligning on a common language for metrics, driving change through both top-down leadership and bottom-up execution, and shifting RevOps from reactive support to a proactive, strategic function. Sean outlines a durable framework focused on planning, execution, and insights, and stresses the need for measurable goals and transparent roadmaps.2025-05-2735 min

The RevOps RevolutionThe Stack Isn't Ours - It's Theirs!In this episode of the RevOps Revolution podcast, Jeff Serlin is joined by Jalal Iftikhar, Head of Business Technology at Notion, for a deep dive into the evolving role of systems in enabling go-to-market success. Jalal emphasizes the importance of understanding the “why” behind every solution, developing trust with stakeholders, and building systems that prioritize user experience and business outcomes over flashy features. The conversation covers stakeholder management, team structure, tool evaluation, and roadmap prioritization, all grounded in the belief that successful technology implementation starts with strong relationships and a clear understanding of business goals.2025-05-1325 min

The RevOps RevolutionRevOps can see The MatrixIn this episode, Jeff Serlin sits down with Dan Demas, SVP Revenue Operations at Grin, to discuss the evolving role of Revenue Operations in organizations. Dan shares insights from his years of experience highlighting how RevOps brings a holistic, unbiased perspective to business challenges. The conversation dives into the common pitfalls of solution-first thinking, the importance of diagnosing root problems, and strategies for overcoming leadership-driven pressure to implement quick fixes. Jeff and Dan also explore team structures, stakeholder management, and the balance between agility and long-term planning. Tune in for a deep dive into how RevOps can drive strategic...2025-04-2925 min

The RevOps RevolutionYour RevOps Culture is what Creates a High Functioning TeamThe podcast features Shriya Ravikumar discussing the evolution of Revenue Operations (RevOps) as a critical function in modern organizations. Drawing on her experience at companies like Twitter, Intercom, and Spruce Health, she outlines how RevOps has expanded from basic sales operations to encompass diverse subfunctions, Shriya emphasizes the importance of fostering a strong team culture, highlighting resilience, collaboration, and empathy as essential traits. She explains that RevOps teams thrive on their ability to adapt to constant change, work across multiple disciplines, and maintain low ego while solving complex challenges.2025-04-1524 min

The RevOps RevolutionDon't let your Backend Systems Constrain your GrowthBill VanderWall, with extensive experience in systems leadership, discusses the role of business systems in supporting interconnected workflows within go-to-market strategies. He shares his approach to building efficient processes, emphasizing the importance of collaborative relationships between teams like RevOps and IT, focusing on seamless data architecture, self-service functionality, and problem-solving to avoid upstream and downstream disruptions.2025-04-0125 min

The RevOps RevolutionA Career Journey in RevOpsThis podcast features two long serving RevOps professionals, your host Jeff Serlin and Franco Anzini. Both started out in operations long before it became a popular career choice. Now that it is, Jeff and Franco reflect on their journeys, the growth of their roles, and offer advice for advancing in the field, highlighting the shift towards strategic involvement in business rather than just administrative tasks. They discuss the importance of revenue operations in bridging various departments within a company to ensure efficiency and market capture. The conversation also delves into career paths within revenue operations, emphasizing the value of...2025-03-1827 min

The RevOps RevolutionThe Difference between Data and InformationThe podcast explores the strategic importance of effectively managing data within revenue operations. Franco Anzini, VP of RevOps at Alation and Jeff Serlin discuss common pitfalls businesses face when handling data, such as prioritizing collection and reporting over deriving actionable insights. They emphasize the importance of starting with clear business questions, ensuring data is contextualized, and engaging stakeholders to create meaningful narratives that support decision-making.2025-03-0424 min

The RevOps RevolutionSales is a Speedboat and Marketing is an Ocean Liner.The podcast episode features a discussion between host Jeff Serlin and guest Brian Kotlyar, VP of Marketing and Growth at Hightouch, focusing on the importance of integrated planning in executing go-to-market strategies. The conversation emphasizes the need for ongoing adjustments based on performance data, as marketing and sales operate at different speeds and can face misaligned expectations. The two also touch on the danger of relying too much on plans that may already be flawed when created. Brian discusses how to balance aggressive assumptions with reality, minimize error through close monitoring, and ensure that resources—such as hiring and bu...2025-02-1825 min

The RevOps RevolutionBoth Marketing and Sales are Right.In this episode, Jeff Serlin talks with Brian Kotlyar, VP of Marketing and Growth at Hightouch where they discuss their shared experiences working together at Intercom. The conversation focuses on the challenges of aligning marketing, sales, and operations teams to optimize the business "supply chain" for generating revenue. Brian emphasizes the need for trust to avoid common disconnects in the go-to-market process. The discussion highlights practical advice on how RevOps can foster stronger alignment and success within organizations through data-driven strategies and cross-functional collaboration.2025-02-0425 min

The RevOps RevolutionRevOps needs to Bring Solutions to the Problems rather then Responding to ProblemsIn this episode, Jeff Serlin and guest Andy Mowat discuss the importance of balancing "running the business" tasks with "changing the business" projects. They explore how to properly identify, prioritize, and solve problems, rather than constantly responding to minor issues. They also stress the need for strategic communication and frameworks for prioritization, as well as educating teams to be proactive in identifying solutions.2025-01-2119 min

The RevOps RevolutionCutting through the Noise as the New Leader of RevOpsIn this episode, Andy Mowat shares his experiences managing revenue operations at four unicorns, including Upwork, Box, and Carta. He highlights the core responsibilities of RevOps: amplifying revenue, efficiency, and customer experience. Andy emphasizes the importance of prioritization, forcing trade-offs, and focusing on high-impact projects to streamline operations and resource allocation. The discussion also focuses on the need to shift the RevOps function from tactical to a more strategic and data-driven.2025-01-0721 min

The RevOps RevolutionForecasting - More then Just Reading the NewsIn this episode, Jennifer Brannigan, CRO of Korn Ferry, discusses the challenges and importance of sales forecasting, highlighting how many organizations spend too much time on forecast meetings without achieving meaningful outcomes. Forecast meetings should focus on providing actionable insights rather than just updates or team performance. The discussion stresses the need for forecast accuracy to support strategic decisions and that RevOps should be bringing the process and science.2024-12-1029 min

The RevOps RevolutionSales Leadership Culture is your Sales CultureWhat is and how do you cultivate sales culture? Jennifer Brannigan, CRO of Korn Ferry, joins us again to share her experiences on building a strong revenue team culture. Creating a cohesive team-oriented culture in sales, despite its competitive nature, helps focus on collective wins. A strong leadership-driven culture is key to long-term success in sales.2024-12-1023 min

The RevOps RevolutionRevOps is the Guiding Compass of the GTM MotionThis episode, Kareem Agha, CRO of Haus, talks about the importance and evolving role of RevOps within organizations, particularly early-stage companies. Kareem, drawing on his extensive background in software sales, highlights the crucial role RevOps plays in aligning sales, marketing and financial planning. He describes RevOps as a "guiding compass" for a company’s go-to-market efforts, helping businesses make faster decisions and correct course when necessary by relying on real-time data.2024-12-1024 min

RevOpsAF The PodcastThe Planning and Execution FlywheelWelcome to the latest episode of the RevOpsAF podcast! Buckle up for an insightful ride as we dive into "The Planning & Execution Flywheel" with none other than Jeff Serlin, Co-founder and Chief Revenue Operations Officer at Revcast, and our co-host Matt Volm, CEO at RevOps Co-op. Jeff isn't your average RevOps leader—he's a seasoned pro with nearly 20 years under his belt, having led revenue operations at heavyweights like Pendo and Intercom. He's seen it all, from the nitty-gritty of sales ops to the big-picture strategies that drive revenue growth. Now, at Revcast—a Revenue Achi...2024-09-3033 min

The RevOps ReviewGTM Planning with Jeff Ignacio and Jeffrey SerlinOur host Jeff Ignacio sits down with Jeffrey Serlin, CRO of Revcast to discuss GTM planning. They look into annual planning, creating alignment, and setting OKRs. They also look at how to factor in time scaling and headcount and how to remain data driven. Finally, they delve into the metrics that matter, tracking progress and adjusting when necessary. 2024-08-0928 min

The Road from CarmelSuzie Greene Tedesco (1971-78)Joining Jill and Doron on our 22nd episode, the fourth of our second season, to tell us her story, is film and commercials producer Suzie Greene-Tedesco, who attended Carmel College from 1971 to ‘78, the thirty-third girl to do so. Suzie lives in Los Angeles with her husband Denny and two kids. She completed her education at St. Godric’s Secretarial College in Hampstead, and began her entertainment career as assistant to London talent agent Duncan Heath before moving on to work behind the scenes on feature films and TV commercials. Suzie produced the award-winning music documentary “The Wrecking Crew”, w...2024-06-2838 min

The Road from CarmelToby Tenenbaum (1994-97)Joining Jill and Doron on the sixth episode of the podcast, to tell us his story, is Toby Tenenbaum (1994-97), the school’s last Head Boy. Toby came to Carmel College by following in the footsteps of no less than 13 close and extended family members, including his sister Rayna, uncle Martin Kaye (who was our guest on the second episode of the podcast), and close cousins Howard Ronson (of blessed memory), Oliver Refson and Jeff Serlin, to name a few. Head Boy for a day (well, four months actually), Toby stayed at Carmel until its final day in...2023-12-1549 min

The Road from CarmelMartin Kaye (1959-65)Joining Jill and Doron on this episode, to tell us his story, is former Carmel College student #660, Martin Kay (1959-65). Martin Kaye was born in 1947, a year before the founding of Carmel College. By his own description, life was great until one day in 1959 his family informed Martin that, come September, he was to be educated at one of England’s finest Jewish schools. Now retired, he claims to pass the days reflecting how different his life might have been had he spent his formative years elsewhere. Our intelligence on Martin paints a rather different picture, of a po...2023-12-1141 min

Fly with your ShadowEpisode #6: Joey Serlin (Serlin Greaves/The Watchmen)Joey Serlin is probably best known as a founding member, songwriter, guitarist, and singer for hugely successful Canadian rock band The Watchmen. The band is known for huge hits like "All Uncovered," "Stereo," "Boneyard Tree," "Any Day Now," and a long list of others that can still be heard regularly on rock radio. Joey Serlin and Watchmen singer Danny Greaves, will release their first album under the name of Serlin Greaves in May. The first single, “Teenage Heart,” is released today, March 5, 2021. More info, links, and music credits: https://wp.me/pcKqe1-3m 2021-03-0543 min

The Revenue Insights PodcastJeffrey Serlin, VP Sales Operations @ IntercomJeffrey Serlin of Intercom, our special guest for #SalesOps Demystified talked through his awesome experience in #SalesOperations. Talking through tackling data quality as well as the transition into Sales Operations. Jeff has been a Sales and Revenue Operations leader for more than a decade now; with experience in building, scaling and managing teams for start-ups as well as public companies.2019-05-1040 min

The Predictable Revenue Podcast096: The tie that binds: how sales operations inspire process, success, and adoption in leading organizationsOn this edition of The Predictable Revenue Podcast, co-host Collin Stewart welcomes Jeffrey Serlin, Head of Global Sales Operations at Intercom. Jeffrey is an experienced global sales operations leader. Chances are you’ve used (or are using!) products built by company’s Jeffrey has worked with – I mean, what marketing and customer success department hasn’t used Marketo or Intercom? Throughout the pod, Collin and Jeffrey do a deep dive – make that a very deep dive – into the world of effective, global sales operations. Highlights include: Jeff’s experience at Marketo (3:07), scaling Marketo vs. Intercom (7:15), what is sales operat...2019-03-201h 05

The Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomSales and marketing alignment with Intercom's Jeff Serlin and Brian KotlyarAll's well when revenue is growing up and to the right, but what happens when the business misses a sales target? That's when sales and marketing fingerpointing takes place, and constructive partnership grinds to a halt. We brought Intercom's Director of Sales Operations, Jeff Serlin, and Director of Demand Generation, Brian Kotlyar, together to discuss what it takes to create true sales and marketing alignment that prevents fingerpointing and drives meaningful growth.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.2018-09-2036 min

All the Books!E147: New Releases and More for February 27, 2018This week, Liberty and Rebecca discuss Don't Call Me Princess, All the Names They Used for God, Baby Monkey, Private Eye, and more great books. This episode was sponsored by Dreadful Young Girls and Other Stories by Kelly Barnhill and ThirdLove. Books discussed on the show: All the Names They Used for God: Stories by Anjali Sachdeva Don't Call Me Princess: Essays on Girls, Women, Sex, and Life by Peggy Orenstein I'll Be Gone in the Dark: One Woman's Obsessive Search for the Golden State Killer by Michelle McNamara A Girl's Guide to Joining the Resistance: A Feminist Handbook on...2018-02-2735 min