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Jenny Plant - Account Management Skills Ltd

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DMCN JournalDMCN JournalCaregiver-reported meaningful change in functional domains for individuals with developmental and epileptic encephalopathy: A convergent mixed-methods design | Jenny Downs & Jessica Keeley | DMCNIn this podcast, Jenny Downs & Jessica Keeley discuss their paper 'Caregiver-reported meaningful change in functional domains for individuals with developmental and epileptic encephalopathy: A convergent mixed-methods design'.   The paper is available here: https://doi.org/10.1111/dmcn.16363   Follow DMCN on Podbean for more: https://dmcn.podbean.com/ ___ Watch DMCN Podcasts on YouTube: https://bit.ly/2ONCYiC __ DMCN Journal: Developmental Medicine & Child Neurology (DMCN) has defined the field of paediatric neurology and childhood-onset neurodisability for over 60 years. DMCN disseminates the latest clinical research re...2025-07-1008 minThe Old FoolsThe Old Fools2.2 Jenny Landreth! Jazz! Boomerangst! The Archbishop of Canterbury! Both Will Smiths!Another slice of comic conversation from some older people who still give a damn about the world. Have you heard of the film "Birdbox"? Doesn't matter - Ian has. What do you think of jazz? Do you know what Boomerangst is? Would you like to hear a song about it? And what about Saoirse Ronan for the vacant post of Archbishop of Canterbury?  This week's episode will take you on a journey of comic discovery that you didn't know you wanted to take and may never want to come home from.  Joining Ian Martin and Da...2025-02-1032 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastMastering client-centric account growth in 2025, with Jenny PlantWelcome to episode 129. In this episode Jenny breaks down the three key areas to focus on if you want to maximise the growth of your existing client accounts in 2025:1. Finding COMMERCIAL CLARITYAgencies who predictably forecast revenue growth from existing accounts are clear where to focus their team's efforts and provide sufficient time and support for developing an account growth strategy. They have client development plans in place and work differently with 'growth' clients than ‘maintenance’ clients.2. Having CONSULTANCY CAPABILITYSpotting account growth opportunities and proactively developing ideas and solutions for them requ...2025-01-1429 minWisdom from the AkashaWisdom from the Akasha45. Conversation with Jenny from Starseed AcademyIn today's episode you will be listening to a conversation between myself and Jenny about psychic abilities, channeling, Star Beings and the mass awakening period of 2025. It is a great chat that I think you will really enjoy. Jenny Zakrzewski is a Psychic Teacher, Master Channeler, and Spiritual Business Mentor. She founded Starseed Academy in 2019 with the Starseed Academy YouTube channel, guiding Souls through their Spiritual Awakening. Starseed Academy has since grown into a full blown Soul Empire, with signature programs like Psychic Light, a certified Master Channeler program; Sta...2024-12-1347 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastTop 10 tips & insights from the podcast in 2024, with Jenny PlantWelcome to episode 127. Thank you for listening in 2024. Looking back at this year, I’ve been reflecting on the superb guests I’ve had on the show. I thought I’d select a handful of soundbites from this year’s podcast episodes to share with you.This isn’t a comprehensive list - there have been so many standout moments - but these clips include tips, advice, or insights that stayed with me. I’ve shared 10 soundbites that I hope you find as useful or insightful as I did.Stick around until the end to hear a clip from one of...2024-12-0925 min#NoLimits with Shelley Kenow#NoLimits with Shelley KenowEpisode 105 – Jenny Keese of Concept Connections LtdEpisode 105 – Jenny Keese of Concept Connections Ltd #NoLimits Watch on YouTube Learn more about Shelley Kenow Music by Garren Hughes2024-09-0358 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhy the agency business model isn't working, with Michael FarmerWelcome to episode 109. My guest is Michael Farmer, a management consultant who has been looking at the agency business model for over 30 years. He's identified three burning issues for creative agencies. 1. Work is increasing in volume and yet agencies fees are declining. But because agencies aren't measuring scopes of work, they don't often realize the extent to which this is happening. 2. Agencies aren't helping clients achieve their business outcomes. Clients are paying them less and typically fire them every three years and generally treat them as order takers.3. AI is now putting fue...2024-03-041h 04Creative Agency Account Manager PodcastCreative Agency Account Manager PodcastBonus episode 5 of 5: How to get account managers adding value to your agency from Day 1 (and reduce churn)Welcome to the final episode in my mini series of five bonus podcast episodes created to show you how to build an entrepreneurial mindset in your agency account managers.In this episode, I share the key things you need to do to get your account managers adding value from day one and reduce churn. And this comes back to many of the things we've discussed already in this podcast series. I speak to so many agency owners who feel frustrated by high staff turnover. Ultimately, reducing churn and retaining your best talent comes down to one t...2023-12-0105 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastBonus episode 4 of 5: How to get your account managers to ask better questions (and how it can increase client lifetime value)Welcome to number 4 in my mini series of five bonus podcast episodes created to show you how to build an entrepreneurial mindset in your agency account managers.Why do so many account managers miss out on new account growth opportunities in client meetings? Often it's because they haven't asked the right questions. Or maybe they've asked some of the right questions but didn't have the confidence to probe deeper in their questioning.In this short episode, I share why investing the time to help your account managers ask better questions could make a big difference to...2023-11-3005 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastBonus episode 3 of 5: Do your account managers know how to run an effective client meeting? If not it could be hurting your agencyWelcome to number 3 in my mini series of five bonus podcast episodes created to show you how to build an entrepreneurial mindset in your agency account managers.Agency owners often tell me they wish their account managers were more confident in client meetings, including being confident enough to suggest new ideas for new projects. But, as with everything else, you can't expect your account managers to just know how to run an effective client meeting. In this episode, I share seven things that you'll want to make decisions about in order to approach each client meeting i...2023-11-2908 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastBonus episode 2 of 5: From 'order taker' to trusted advisor - raising the value of your account managers (and why it's vital)Welcome to number 2 in my mini series of five bonus podcast episodes created to show you how to build an entrepreneurial mindset in your agency account managers. In this episode we're looking at how to raise the value of account managers by taking them from an 'order-taker' to a trusted advisor. You can't just expect clients to treat your account managers as trusted advisors, because trust has to be earned. In this episode, I cover:- creating a culture where clients trust account managers from the off- creating the right conditions for the relationship to t...2023-11-2809 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastBonus episode 1 of 5: Why your account managers need entrepreneurial skills (and how this will grow your agency)Welcome to the first in a series of five bonus podcast episodes. I've created this podcast mini series to show you how you can develop an entrepreneurial mindset in your agency account managers, so they can:- help increase the lifetime value of clients- generate more referrals- help you maintain a healthy sales pipelineIn this first short episode, I'll be tacking the 'elephant in the room'. Why do you feel your account managers are not spotting those growth opportunities? And over the next four episodes, I'll then be looking at t...2023-11-2406 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat's wrong with agency new business and how to fix it with Benjamin DennehyWelcome to Episode 95. This episode is particularly relevant for you if you’re responsible for agency new business.  I'm joined by Benjamin Dennehy, UK's Most Hated Sales Trainer, and I hope by the end of listening to our chat it might just change your thinking about how you currently qualify prospects and sell your agency’s services, , particularly if you’ve never received any professional sales training.Benjamin invites us to challenge our beliefs around pitching and giving away your ideas for free which is so typically entrenched in the marketing services industry.He also sh...2023-10-1758 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow agency leaders can help account managers to grow existing client business, with Jenny PlantThis episode is for agency leaders who are supporting their account manager to grow the existing client business. I’m going to share tips for ensuring the agency leadership team are providing the right level of support to their account management team in three key areas;1. Providing the commercial context2. Internal processes3. Relationship risk managementIf you are an account manager, or you have an account manager or account director or client services director in your team, who you want to provide with the mindset and the skillset to grow the existing bus...2023-10-0919 minBioInnovator SpotlightBioInnovator SpotlightJenny Barnett, CEO and co-Founder of Monument TherapeuticsMeasuring brain activity is a challenge in neuroscience. Unlike other medical fields, we can't directly measure the brain. This makes it difficult to develop drugs and determine their effectiveness. Objective measurements are needed to improve treatment decisions for patients.Improving neuroscience measurements could benefit drug development. Pharmaceutical companies prefer precedents, but personalised treatments for similar patient subgroups may be more effective for brain-related conditions.Dr Jenny Barnett co-founded Monument Therapeutics, a spin-out of Cambridge Cognition where she served as Chief Scientific Officer, focusing on developing personalised therapeutics for these underserved patient subgroups. In this episode...2023-05-1913 minRubbish TalkRubbish TalkEp 8: Jenny Grant: Head of Organics and Natural Capital for the REAWe have a great chat with Jenny Grant, head of organics and natural capital for the REA (the Association for Renewable Energy and Clean Technology), who has been involved in the organics and recycling industry for 20 years. REA Organics promotes the benefits of composting, aerobic and anaerobic digestion and other biological treatment and the use of biologically treated materials. Jenny works with Government and Regulators on behalf of members and provides technical advice to compost producers and AD operators, delivers training, assists operators with achieving end of waste certification and advises on recycling of organics to land. ...2023-05-181h 11The Kennel Club - Crufts 2025 Show Interviews and HighlightsThe Kennel Club - Crufts 2025 Show Interviews and HighlightsJenny Witt from Wirral, wins twice on both YKC Heelwork To Music categories, Heelwork and Freestyle at Crufts.Jenny Witt from Wirral, wins twice on both YKC Heelwork To Music categories, Heelwork and Freestyle at Crufts.2023-03-0901 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to raise your account management game (part two), with Jenny PlantWelcome to Episode 76. This is part two of a two part episode about raising your account management game. If you haven't listened to part one, I'd recommend you go back and give it a listen, it's episode 74. This two part series is relevant for you if you're in a more senior account manager role, and you want to either be promoted to account director, and you need to know what you need to do to get there, and you don't understand what tasks you need to do, how you need to be behaving differently to get that promotion. ...2022-12-0624 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to raise your account management game (part one), with Jenny PlantWelcome to Episode 74. I get to speak to a lot of account managers who work in creative agencies. And I get a lot of questions about how they can progress their career, how they can be better at the account management role, and some of the key things that are most important when it comes to being more efficient and more effective in the role. And I sometimes get people who are frustrated that they're not progressing fast enough, that they really want to get promoted. Perhaps they're at senior account manager level, and they want to go t...2022-11-0822 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 24-2 Boosting Immunity in Kids. Top Dozen Foods that Can Help. (Pt2)Do you worry about your kids’ immunity now that everyone is back in school, and it also happens to be winter- i.e. respiratory virus season?! Worry no more, for Dr. Jenny having just returned from a stint in her U.S. clinic, and has respiratory viruses fresh on her brain! How can you protect your kiddos (and yourself) from these nasty bugs and generally improve their immunity? In part 2, Dr. Jenny and Ajoy start with what you should put on their plate! They provide a the rest half of the dozen foods that can help you bo...2022-11-0119 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 24-2 Boosting Immunity in Kids. Top Dozen Foods that Can Help. (Pt2)Do you worry about your kids’ immunity now that everyone is back in school, and it also happens to be winter- i.e. respiratory virus season?! Worry no more, for Dr. Jenny having just returned from a stint in her U.S. clinic, and has respiratory viruses fresh on her brain! How can you protect your kiddos (and yourself) from these nasty bugs and generally improve their immunity? In part 2, Dr. Jenny and Ajoy start with what you should put on their plate! They provide a the rest half of the dozen foods that can help you bo...2022-11-0119 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 24-1 Boosting Immunity in Kids. Top Dozen Foods that Can Help. (Pt1)Do you worry about your kids’ immunity now that everyone is back in school, and it also happens to be winter- i.e. respiratory virus season?! Worry no more, for Dr. Jenny having just returned from a stint in her U.S. clinic, and has respiratory viruses fresh on her brain! How can you protect your kiddos (and yourself) from these nasty bugs and generally improve their immunity? In part 1, Dr. Jenny and Ajoy start with what you should put on their plate! They provide a top half-a-dozen foods that can help you boost your child's immunity to...2022-10-2923 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 24-1 Boosting Immunity in Kids. Top Dozen Foods that Can Help. (Pt1)Do you worry about your kids’ immunity now that everyone is back in school, and it also happens to be winter- i.e. respiratory virus season?! Worry no more, for Dr. Jenny having just returned from a stint in her U.S. clinic, and has respiratory viruses fresh on her brain! How can you protect your kiddos (and yourself) from these nasty bugs and generally improve their immunity? In part 1, Dr. Jenny and Ajoy start with what you should put on their plate! They provide a top half-a-dozen foods that can help you boost your child's immunity to...2022-10-2923 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 22-2 Quick, Healthy School and Office Lunch Ideas (pt2)Do you often struggle to provide healthy school lunch to your child, or for that matter, office lunch for your spouse or yourself? In the next two episodes Dr. Jenny wears her Paediatrics hat as she reaches into her experience as well as expertise, to help you in this matter. Ajoy "interviews" her to draw out tips and tricks to make school (and office) lunch packing quick, easy and healthy! In part 2, Dr. Jenny talks about 3 ways to encourage your child to enjoy their lunch. She also lists some very practical tips to make lunch preparation for...2022-09-2722 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 22-2 Quick, Healthy School and Office Lunch Ideas (pt2)Do you often struggle to provide healthy school lunch to your child, or for that matter, office lunch for your spouse or yourself? In the next two episodes Dr. Jenny wears her Paediatrics hat as she reaches into her experience as well as expertise, to help you in this matter. Ajoy "interviews" her to draw out tips and tricks to make school (and office) lunch packing quick, easy and healthy! In part 2, Dr. Jenny talks about 3 ways to encourage your child to enjoy their lunch. She also lists some very practical tips to make lunch preparation for...2022-09-2722 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 21-2 Practical Tips to Adopt a Plant-based Diet (pt2)In the previous episode, Dr. Jenny and Ajoy provide a glimpse into the direct health benefits of sticking to a plant-based diet. In this episode, they go into actual actionable tips to start your journey into eating more of a plant based diet. In part 2 they provide a few easy to follow steps to gradually becoming healthier by way of adopting a plant-based diet. Evidence based health and wellness tidbits - with an international reach and an Indian soul. When you want to be healthy but Dr. Google is scary, and so is the fear of more...2022-09-2029 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 21-2 Practical Tips to Adopt a Plant-based Diet (pt2)In the previous episode, Dr. Jenny and Ajoy provide a glimpse into the direct health benefits of sticking to a plant-based diet. In this episode, they go into actual actionable tips to start your journey into eating more of a plant based diet. In part 2 they provide a few easy to follow steps to gradually becoming healthier by way of adopting a plant-based diet. Evidence based health and wellness tidbits - with an international reach and an Indian soul. When you want to be healthy but Dr. Google is scary, and so is the fear of more...2022-09-2029 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastFour account growth considerations for agencies, with Jenny PlantWelcome to Episode 68. This is a shorter, solo episode in which I talk about growing your existing accounts. There's been a lot of talk about the coming recession. If so, how do we prepare for it? Mark Ritson has written about this in Marketing Week, and The Drum have been talking about how agencies can prepare for it. For agencies, it will be even more important than ever to look after their current clients. Not only look after them but also seek ways of growing them as well. So, I've to share with you four reminders, an...2022-08-0913 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 15-1: Fastest way to Reduce Belly Fat (Pt 1)Ever wonder if you can target that belly fat, paunch, love handles, or whatever else is around our midriffs? Yes you can! Dr. Jenny and Ajoy talk about their personal secrets on how they have been doing it for years and how you too can do the same. They start from the basics of what makes up our bellies protrude and then attack each component. They talk about the most effective methods, of diet, fasting and exercising. In part 1 they talk about what to eat, what types of food should be increased and what decreased. SHOW NOTES: ...2022-08-0619 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 14-2: Learn Secrets of the Longest Living Humans!What makes a human being live a long healthy life? Can we learn from them and do the same for ourselves? Of course! In today's episode Dr. Jenny and Ajoy will try to narrow down some things that these centenarians (people who live over a 100 years) do. In part 2 they go over their actual experience in Greece that reflects the Mediterranean lifestyle - from ways the Greeks reduce conflict and stress, their attitude towards, children, others less fortunate them themselves to life in general. SHOW NOTES: Evidence based health and wellness tidbits - with an international reach...2022-08-0227 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 14-1: Learn Secrets of the Longest Living Humans!What makes a human being live a long healthy life? Can we learn from them and do the same for ourselves? Of course! In today's episode Dr. Jenny and Ajoy will try to narrow down some things that these centenarians (people who live over a 100 years) do. In part 1 they will discuss for example, what makes them live stress-free and a disease free life till they are well over their 90s? How do they view work and pleasure? What part does religion play? What kind of exercises do they do? Listen in for answers! SHOW NOTES: Evidence...2022-07-3027 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 12-1: An Introduction to Intermittent Fasting (Pt 1)Do you feel giving up milk, curds, eggs, meats etc is too daunting? If so, then this episode is for you. Intermittent fasting has proven tremendous benefits to healing your body. Not only that it also helps lose weight really fast, and keep it off- something that no diet, pills or even surgery can claim! In part 1, Dr. Jenny and Ajoy will go over the types of fasting, what benefits you can accrue from fasting. SHOW NOTES: Evidence based health and wellness tidbits - with an international reach and an Indian soul. When you want to be...2022-07-1927 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 11-2: Ability Appropriate Exercises (pt2)In this episode Dr. Jenny and Ajoy explore the four categories of exercises, the benefits you can gain from each, and then describe how each can be done by people of various abilities. In part 2, they discuss ways to get motivated, the various resources available to help you exercise and finally, the frequency and duration of workouts. SHOW NOTES: Evidence based health and wellness tidbits - with an international reach and an Indian soul. When you want to be healthy but Dr. Google is scary, and so is the fear of more tablets to swallow! Listen to...2022-07-1627 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 11-1: Ability Appropriate Exercises (pt1)In this episode Dr. Jenny and Ajoy explore the four categories of exercises, the benefits you can gain from each, and then describe how each can be done by people of various abilities. In part 1, they discuss the types of exercises they recommend, why certain exercises are very good for women, when to eat and drink before, during and after exercising. SHOW NOTES: Evidence based health and wellness tidbits - with an international reach and an Indian soul. When you want to be healthy but Dr. Google is scary, and so is the fear of more tablets...2022-07-1227 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 10-2 Fiber Benefits: From Mouth to Butt-pt2We bet that this episode is unlike what you have ever heard. We will talk about the useful role fiber plays in improving our health. Listen along as Dr. Jenny and Ajoy take you on a journey from the mouth to the butt! In part 2, hear about how fiber helps with absorbing vitamins to reducing the risk of certain diseases- find out about them by listening in! SHOW NOTES: Evidence based health and wellness tidbits - with an international reach and an Indian soul. When you want to be healthy but Dr. Google is scary, and so...2022-07-0911 minCircee Health-pod | Naturally become, and stay, disease free!Circee Health-pod | Naturally become, and stay, disease free!Ep 10-1 Fiber Benefits: From Mouth to Butt (Pt 1)We bet that this episode is unlike what you have ever heard. We will talk about the useful role fiber plays in improving our health. Listen along as Dr. Jenny and Ajoy take you on a journey from the mouth to the butt! In part 1, they talk about benefits large and small- from tooth decay and bad breath, to reducing acidity. SHOW NOTES: Evidence based health and wellness tidbits - with an international reach and an Indian soul. When you want to be healthy but Dr. Google is scary, and so is the fear of more tablets...2022-07-0911 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastAccount growth tips for agency account managers, with Kap Chatfield and Jenny PlantWelcome to Episode 63.  A few months ago, I was invited to chat to Kap Chatfield from Rveal media about my podcast. During that interview, he grilled me not only about why I have the podcast, but he also asked me to share some tips for how to retain and grow client business. I thought it might be valuable to share the interview with you, if you haven't listened to it already, because we talked about:- the number one problem agencies have with account growth- ideas for how to address account growth problems- wh...2022-05-3134 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastFive red flag moments for agency account managersWelcome to Episode 62. Usually, I have podcast guests but thought I'd do a quick episode to share with you some best practice tips if you're in the account management role and you're looking to do a bit of relationship risk management.I believe there are a few 'red flag moments' that every agency account manager needs to be aware of, and look out for. These are, essentially, points in the relationship where your client relationship is at risk, and the account is at risk. And not only are 'red flag moments' important to try to anticipate but, when...2022-05-1719 minInfertility SupportInfertility SupportHow do you know if you can trust your fertility doctor?We are so excited to share this episode with you after we both binged listened to her pretty fabulous podcast. Meet Jenny Kleeman  - journalist, author, presenter, and filmmaker who has recently hosted the podcast The Immaculate Deception.The StoryThe Immaculate Deception covers the story of Jan Karbaat, a fertility doctor in the Netherlands during the 1970s and 80s. He was heralded as the person who could get results when all else fails. He operated alone and was criticized for poor administrative procedures. However, the truth that lay beneath was even more sinister…… 2022-03-0732 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to navigate challenging situations as an agency account manager, with Robert SolomonWelcome to Episode 56. I chatted to the author of 'The Art of Client Service',  the legend that is Robert Solomon. If you haven't listened to his previous episode, number 46, I'd highly recommend you go back and have a listen because we talked about so many things relating to the account management role, including:-  why there are fewer account managers doing more with much less experience- why some people believe the account manager role is becoming extinct- and why often the work of great account management isn't recognised. In this episode,  Rob...2022-02-2255 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to manage a remote agency team with Fi Edwards and Katie Langdon, Skin & BlisterThis episode is going to be particularly useful for you if you are managing your agency team remotely and want some tips and ideas for how to keep the team engaged. Today's guests Fiona Edwards and Katie Langdon have been running their very successful healthcare communications agency, Skin and Blister, remotely years before it became something we were forced to do in 2020 due to the global pandemic.They share:* Why they decided from the beginning to have this remote working model* The key areas they focus on to make remote working successful...2022-02-0842 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to pitch to procurement, with Jessica Bowler and Iris GatzweilerWelcome to Episode 54.  I spoke to Jessica Bowler and Iris Gatzweiler, two senior procurement clients who shared some insights into the pitching process. It's particularly useful for you if you want to know why clients typically pitch out for business, procurement’s role in the whole pitching process, how the brief is developed and some insight into how the final decision is made. There are also some shared examples of where agencies have performed particularly well in the pitch process. Don’t forget to go back to Episode 9, where Jessica and Iris talked about how to approach and devel...2022-01-2549 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat agencies and brands need to know about web3, with Jeff Kauffman Jr.Welcome to Episode 51. This chat is going to be particularly interesting for you if you're curious where agencies will be headed in the next 10 years. From everything I've researched over the last couple of months, the biggest change coming for agencies in the next decade is web3. Web3 is the next evolution of the Internet. And here to enlighten us about what web3 is, and how agencies need to be prepared for it is Jeff Kauffman Jr, Founder and CEO of Parachute, which builds and invests in web3 solutions for marketers and advertisers. If web3 is an area you want...2021-12-1459 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to grow your independent agency, with Agencynomics co-author Peter HooleToday's episode will be particularly beneficial for you if you're an agency owner looking to grow. I chat to ‘Agencynomics’ co-author, Peter Hoole, about some common challenges faced by agency owners today, when it comes to business growth. We also talk about:·         the importance of looking at your team's skill set to make sure everyone's sitting in the right seats·         what point in the agency's revenue growth does an agency typically employ their first account manager?·         And the implications of having a hybrid account manager (someone who plays the combined account manager and project manager role, versus keeping the role...2021-11-1658 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow agencies can use LinkedIn for growth, with James Potter, The LinkedIn ManWelcome to Episode 48. This episode is for you if you want to use LinkedIn in more effectively to grow your business, or to help your account management career.James Potter enlightens me on so many things I didn't realise about LinkedIn. We talk about:why it's useful to know who could be looking at your profilewhat typically holds business leaders back from postinghow to avoid making awful faux pas when connecting with peoplethe benefits of being more selective about who you add to your networkand lots more nuggets of usefulness.If you're in an agency...2021-11-0248 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow team profiling can accelerate your agency's growth, with Osmaan SharifWelcome to Episode 47. Have you ever wondered why sometimes you're just in flow at work? You're doing something you love, time seems to just stand still. And you feel like you could do this task for ages. And sometimes you're doing tasks that feel heavy, hard, difficult. And you look at someone else doing it and then think, why did why does that come so easy. I've invited business and performance coach Osman Sharif, to talk to us about how understanding your own unique superpower can help you enjoy what you do at work, get the best results, a...2021-10-1956 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat agencies can learn from management consultancies about account growthWelcome to Episode 45. Today's chat with Richard Long, Director of Strategy & Communications at earthware will be particularly interesting for you if you're curious to understand how management consultancies operate versus agencies, and why they could potentially be posing a threat to your agency business. This is going to be particularly relevant if you're working in healthcare communications, because Richard currently works for an independent healthcare digital agency, but was also working for a management consultancy where he was setting up the life science arm. Richard shares insight into:- how management consulting consultancies operate2021-08-2750 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat's the role of Client Services Director in a copywriting agency, with Nina WhittakerTranscript: Jenny  00:03Today, I'm delighted to introduce Nina Whittaker to the show. She's the Client Services Director for Stratton Craig and Stratton Craig is a copywriting, copywriting and content agency. And I had the pleasure of working with Nina and her team pretty recently. And I was particularly struck a by Nina's leadership style,  and also the cohesiveness of her team. So it was a really lovely feeling to work with her and her colleagues. So I was really keen to get her on the show to talk about her role as CSD. She's also kind of like dep...2021-08-1749 minWhat\'s Your WhyWhat's Your WhyHow Women Do It With Jenny R. Susser, PH.D. - Mette Larsen - Sinead Halpin MaynardThank you for joining, and lending us your ears, hearts and minds for another episode of What’s Your Why. Heather and I were recently given the opportunity to remotely catch up with the amazing ladies of C-6 Equestrian.  A collaboration of inspirational women, designed to foster a community of like-minded individuals. Dr. Jenny Susser, an acclaimed Sport & Performance Psychologist, Mette Larsen, USDF Silver Medalist and accomplished FEI dressage competitor, and Sinead Halpin Maynard, a 5* eventing athlete and USEF Team rider, happily collided a few years ago and have since created this powerful and growing mov...2021-08-1550 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastUK Creative Agency Recruitment Trends, with Phil CooksonTranscript: Jenny  00:02So on today's episode, I'm really thrilled to have Phil Cookson with me. Phil is director of Creative Resource. He's also the cofounder of School of Thought, a not for profit organisation with the objective of helping to develop the creative sector in the north of England. So I'd love to dive into that bit, Phil, later. And he's got 17 years experience in the creative and marketing sectors. And that's one of the big reasons that I've invited Phil on today. He's so active online, he has a very buoyant agency, recruitment agency. And I've asked him pa...2021-07-2551 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat the fandom formula means for creators, brands and agencies, with Zoe ScamanUseful Resources:Zoe's Substack "Musings of a wandering mind" where you can read all her latest posts on fandoms and her piece on misogyny in the ad industry "Mad Men Furious Women".Coverage of Zoe's misogyny article:The GuardianThe IndependentYouTuber (mentioned during the podcast): XanaduLinkedIn profile for YouTuber Cory Strassburger: https://www.linkedin.com/in/corystrassburger/Transcript:Transcript:Jenny  00:03So today's guest, I'm a huge fan of, her name is Zoe Scaman. She's the founder of Bodacious, a strategy s...2021-07-2048 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastLeading client meetings, with Jenny PlantTranscript: In this episode, I'm going to share with you three key steps to leading a client meeting. One of the many roles of an account manager is to lead meetings where you may have several clients involved, and also several members of the agency team. So this might be a presentation of your new ideas, or it could be campaign results, or even you might be conducting a post project review: anything where there's meetings of several individuals from both the clients side and the agency side. And actually, as main point of client contact, you're the one t...2021-07-1311 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastClient Insights Report 2021, part two, with Carey Evans & Simon Rhind-TuttTranscript:Jenny  00:00So I want to move on to the next theme, if that's okay, which particularly stood out for me, is all about the question around 'Are you sharing learnings from other clients?' So can you tell me the background to this question and some of your recommendations? Carey  00:15Yeah. I mean, it's fascinating. Whenever there's uncertainty, people want to know what the best thing to do is. And if you're an agency, you've got loads of clients generally, or at least you've got more than one...2021-07-0633 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastClient Insights Report 2021, part one, with Carey Evans & Simon Rhind-TuttTranscript:Jenny  00:03So I'm absolutely thrilled to have Simon and Carey back from Relationship Audits. As many of the listeners are probably aware, as are the participants on my programmes, I'm a huge fan of relationship audits and what they've done. What they did for me when I was working at publicists, which was to come in, audit a relationship that wasn't going particularly well for the agency, and managed to extend that relationship by two years by finding out what was really going on with the client. So relationship audits and management, essentially, listen for w...2021-06-2926 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to develop your personal brand for agency leaders with Steve Richards and Ryan O’KeeffeTranscript:Jenny 00:03So today, I'm really thrilled to have had the opportunity of speaking to both Steve Richards and Ryan O'Keeffe. Their agency is called Jago. And it's all about personal branding, they're B Corp as well, which I would love to ask them about as well. But today, the reason I've invited them on is, A. I don't know a lot about personal branding, from a professional point of view, so I'm really keen to pick their brains, but also most importantly, how this relates to both agency leaders and account managers. So before I carry...2021-06-2252 minBitesize NutritionBitesize NutritionE27 - Cooking hacks with Jenny TschiescheIn this episode we share our nutrition cooking hacks to improve the nutrition content of meals, including: boiled and cooled carbohydrates to lower the Glycemic Index pasta and rice substitutes if you're trying to reduce your carbohydrates Jenny's favourite soup base recipe Jenny's favourite salad dressing recipe sugar substitutes About Jenny Jenny Tschiesche is one of the UK's leading nutrition experts and the founder of www.lunchboxdoctor.com. Jenny delivers sought-after workshops to workplaces, sports teams and families. She has worked with BBC Sport, Sport England and Cancer Research UK and regularly contributes to Good...2021-06-1822 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhy every agency account manager needs to be good at brief writing, with Ceylan BoyceTranscript:Jenny  00:03So on today's episode, I'm delighted to talk to my good friend Ceylan Boyce. The reason I've invited J onto the show is that a lot of people have been contacting me recently to ask me about 'brief' writing. Now, it's a really fundamental part of an account manager's role is to write a really good brief. And because J has a huge amount of experience in the agency world,  I'm going to pass over to her in a minute to introduce her thoroughly, but she's one of the clearest, most strategic minds that I...2021-06-1539 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to reach more senior clients, with Jenny PlantTranscript:Account managers tell me that their day to day contact at the client side is too junior. And they really need to be speaking to more senior people at the client side in order to get any decisions made about expansion of the account. So I want to break it down and talk through some ideas for you. And I've got five ideas for how you can navigate the organisation and reach more senior clients without upsetting your key contact. So before we get into the five different ways, the key thing to do when wanting to speak...2021-06-0811 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to deal with difficult clients, with Dr Mark GoulstonTranscript:Jenny  00:00So I am delighted that Dr. Mark Goulston has decided to join me again, I'm absolutely thrilled to have him on the show. I had such a great response from the last interview. So I'm really excited about diving into this one. So a little bit of background on Mark. Dr. Mark Goulston was a UCLA professor of psychiatry for over 25 years, and a former FBI and police hostage negotiation trainer. He's a popular speaker and the author of several best best selling books, including 'Just Listen', which I have in my hands here, w...2021-06-0147 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to account manage in an independent full service agency, with Emma Blaken & Matt BonserTranscript:Jenny  00:00So today I'm delighted to have Matt Bonser and Emma Blaken from Purpose Media. Matt is a senior account manager there, and Emma is an account manager. And I've asked them to come on today to just share a day in the life, their experience and sort of share some of the processes they use at their agency. So Matt maybe I could pass over to you, first of all and ask the first question, can you tell me a bit about your role at Purpose Media?Matt  00:29Yeah, certainly. So...2021-05-2541 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow can a podcast help an agency's new business strategy? with Nathan AnibabaTranscript: Jenny 00:03So today I'm delighted to welcome Nathan Anibaba to the show. He is founder, managing director and host of the very popular Agency Dealmasters, which is probably one of the most popular B2B podcasts for both agencies and brands. And I was super impressed when I found the podcast, because he's had guests, including people like Blair Enns the author of 'Win Without Pitching' and 'Pricing Creativity', and also the New York Times best selling author Greg McKeown, and his book was 'Essentialism', and many, many more guests. So super impressive Nathan. I know you're usually m...2021-05-1837 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat are the financial metrics & best operational model for a fast growth agency?, with Mark ProbertTranscript:Jenny 00:02So I'm delighted today that I've managed to get some time in the diary with Mark Probert. Mark is managing partner of Cact.us, the leading UK agency growth consultancy, and also managing partner of Agencynomics, a social enterprise and the largest free of charge community in the UK for agency founders. Welcome, Mark.Mark 00:23Hi Jenny. Thanks for having me on. I feel honoured with the guests you've had on this.Jenny 00:28No, honestly I've wanted to have you on for ages. So I'm really excited about diving...2021-05-1145 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to account manage in an app development agency with Tim MooreTranscript:  Jenny  00:01So I'm delighted to welcome Tim Moore to the show. Tim works for a company called Sonin, and he's gonna talk to you in a minute about what Sonin does. But the reason I invited him onto the show today was, I want to do a series of interviews with account managers and directors who have specific expertise and specific areas of specialism within the creative field. So today, I've chosen to speak to Tim because he has a lot of digital understanding. He's been in the area for a long time, and I've asked him specifically to...2021-05-0336 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to manage others for agency account managers, with Matt PlantTranscript:Jenny  00:04So today, I'm delighted to have my brother Matt, to talk about managing others for the first time. And the reason I've invited him on to talk to me about this subject is twofold really. One, because agency account managers have been asking me about this for a long time. So I'm teaching them how to grow an account. But there's this other skill that they need, which is, as as they get more senior in the agency, they need to be able to manage people well. And they often question whether they're doing t...2021-04-2747 minCuppa Tea With The VetCuppa Tea With The VetCuppa Tea with The Vet with Jenny Brown of Bracken VetsCuppa tea with the vet! A new exciting podcast where you can come and have a chat with the vet.  Meet the human behind the vet! For our first meet the vet, Donna, founder of Animal Physiotherapy Ltd, was chatting with Jenny, head vet of Bracken veterinary center! This was a live broadcast from our facebook page.    We intend to do more of these so come like and follow our page so you can be involved and ask questions at the next one. You can also nominate your vet to come and join us for a c...2021-04-2648 minThe Circuit Magazine PodcastThe Circuit Magazine PodcastThe Human Hacker: People Manipulation in Cyber | Jenny RadcliffeWhen we think of a “hacker” we have an image of someone behind a computer wearing a black hoodie. But today’s guest, Jenny Radcliffe, is here to expand the definition of a hacker to include human hacking or social engineering. According to Jenny, every human can be hacked. In fact, 95% of cyber-attacks are human-based or exploit some kind of human error or manipulation. And Jenny would know since she has been doing social engineering and physical infiltration for her whole life. As a human hacker or social engineer, Jenny shares her knowledge and expertise on how to avoid...2021-04-2131 minCreative Agency Account Manager PodcastCreative Agency Account Manager Podcast10 top tips to be successful in agency account management, with Jenny PlantTranscript: 00:01Welcome to Episode 27. This is the top 10 tips to be successful in agency account management. And the reason that I'm giving you top 10 tips is because we've now passed 26 episodes on this podcast, and we've had some fantastic guests sharing really, really brilliant advice for agency account managers to up their game, to be more proficient in what they do, and to be much more successful in their role. So I thought what I'd do is reflect back on some of those interviews, and pull out some of the best tips that I think have been shared on t...2021-04-2024 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat account managers can learn about the science of listening, with Dr Laura JanusikJenny  Okay, today I'm delighted to speak to Dr. Laura Janusik. She is regarded as one of the world's top researchers and educators in the field of listening. She has a PhD in communication with a specialisation in listening and an MBA. Her company Listening to Change offers training, coaching and consultancy services for both individuals and teams and organisations to really help them transform by using listening as a strategy. So a very warm welcome Laura. Laura  Thank you, Jenny. I'm very excited to be here. Jenny  Not as much as I am! Laura  I don't know on a scale...2021-04-1346 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to use the power of 'surgical empathy' with your clients, with Dr Mark GoulstonTranscript: Jenny  Well, today, I'm absolutely thrilled that Dr. Mark Goulston has joined me. He is a very sought after business advisor, consultant, coach, speaker and psychiatrist. He has such an impressive background. He's the author of several best selling books including 'Just Listen', that I'm holding in my hand here, and in the background with Mark, 'Talking to Crazy' and 'Real Influence' and 'Get Out Of Your Own Way', all bestselling books. He hosts the extremely popular podcast 'My Wake Up Call with Dr. Mark Goulston', where he's interviewed some prominent figures like radio and TV host, La...2021-04-0642 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastAn agency leader's guide to account management, with David C BakerI hope you come away with lots of new ideas about the account management role. Now if you are an account manager, and you want to raise your value,  increase your confidence, improve your consultancy skills, and grow your existing accounts, then come and join me at the Account Accelerator Programme. The next one starts on 15th April. It's for three months, and I take your agency from unpredictable project revenue to more predictable account growth. If you want some more details, please contact me on LinkedIn at Jenny Plant or drop me an email at jenny@accountmanagementskills.com. I'll s...2021-03-2648 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to move from agency employee to agency owner, with Simon BarbatoTranscript:  Jenny  So Simon, would you mind spending a couple of minutes talking about you, your background, and how you made that transition from agency account management through to agency planning, and then eventually, agency owner?  Simon  Yeah. Hi, Jenny. Thanks for having me on. I'm actually a really big fan of the podcasts I've being listening to it since you started. So, I'm quite, I feel quite honoured to be asked to come and come and talk to you today. So, um, my background is classic agency sorts of management. I started in London in the early 90s and I work...2021-03-2346 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhy 98% of online ads don't work - and what to do about it, with Martin LucasTranscript:Jenny  So today I'm thrilled to have on the show Martin Lucas. Martin is the, he calls himself a mathematical psychologist, which we're gonna dive into a little bit more. But he's the founder of a company called Gap in the Matrix. And they specialise in cognitive data science. And Martin has spent the last four years looking at human decision making and actually what drives those decisions. And the reason I wanted to invite him on today is because he's working with big global brands, and agencies, to really unpick the messaging that brands are putting o...2021-03-1650 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat's the role of a digital agency project manager?, with Nadine SchofieldTranscript: Jenny  So Nadine, welcome to the show. Would you mind spending a few minutes just talking about you what you do, how you help companies? Nadine  Thanks for having me. And yeah, Project Management On Demand is a project management consultancy. We work in the digital space. And we work on all sorts of different projects within agencies, ad agencies, but also client side. The type of projects can vary from content management systems to e-learning to augmented reality to apps, so anything online digital displays also some above the line work as well. The four core area...2021-03-0938 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to improve the way you work with a marketing director, with Sam BridgerJenny  So, Sam, a very big warm welcome to you, to the podcast. So we were introduced by a mutual friend, Tina Fegent. And I'm very grateful to her, because it's always good for me to get recommendations for who I should get on the podcast. And so I'm going to hand over to you in a moment, Sam to give you to give your background. But I just thought it was really interesting because Sam has worked predominantly on the client side, in very senior level marketing positions. And she's essentially now an interim marketing director. And I was j...2021-03-0157 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to lead the team as agency client services director, with Paul KirkleyTranscript: Jenny  So I'm really excited today to be speaking to Paul Kirkley. Paul is currently Client Services Director for the fabulous agency MadeBrave. And he has such a huge amount of experience in agency life, that I think this interview is going to be fantastically rich and full of insight and tips. So, Paul, I'm going to pass over to you really, if you could spend a couple of minutes just talking about your background, your experience in agency life, that'd be fantastic.  Paul  Thanks, Jenny. Hi, there. Well, I've had about 25 years plus in the in advertising indus...2021-02-2340 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat can creative agency account managers learn from an account manager in the software industry?, with James Aldrich Jenny  So today's episode, I've got something a little bit different. I'm really thrilled to say that James Aldrich has joined me. And James actually works in account management, but in a completely different industry. And I thought how exciting it would be to have someone from a completely different industry to give us a perspective on account management, to see what we can learn from other industries. So James Aldrich, he works in the software industry, and he looks after accounts, in the telco space. So James, would you mind spending a few minutes just talking about your role? An...2021-02-1749 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to be a strategic account manager in the creative industry, with Andy Young & Laura CohenTranscript:Jenny  Welcome to the Creative Agency Account Manager podcast with me, Jenny Plant,from Account Management Skills training. I'm on a mission to help those in agency client service, keep and grow the existing client relationships, so their agency business can thrive. Welcome to Episode 16. This episode is with Andy Young and Laura Cohen. They're both strategic account managers for Skeleton productions and Skeleton is a full service agency specialising in video production. In this chat, they share some brilliant tips and ideas for you if you're an account manager, and you want to enhance your account management s...2021-02-0255 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastExceptional leadership and having difficult conversations, with Nadine PowrieTranscript:Transcript:Jenny  So I'm thrilled today to welcome Nadine. Nadine is a friend of mine. And she also happens to be an expert in leadership skills, and also managing difficult conversations. And I first met Nadine, a few years ago now, where we were in a masterclass together. And I was really, really impressed by first of all her public profile, how much she gives of herself online and how much value she provides. And she's a podcaster herself. She's got a very, very high quality programme, all about managing difficult conversations. And she's w...2021-01-2143 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to be a great agency account director, with Sarah Deakin & Ruby BeaganTranscript:Jenny:So today on the show, I'm really excited about chatting to Sarah Deakin and Ruby Beagan. They're both from Thursday, which is a creative agency. And they're both account directors. And the reason I invited them on is because they're very impressive account directors, I believe that they do a lot of account directorship really, really well. Some of those things that I've seen and watch them do is being really consultative with their clients. I think they show up and they ask the right questions in meetings, they also bring their clients fresh ideas...2020-12-2950 minACE - Aged Care EnrichmentACE - Aged Care EnrichmentEp. 10 Dr. Jenny Waycott - Social Technologies in Aged CareIn our last episode of Season 1, we are talking to Dr. Jenny Waycott. Jenny is a senior lecturer at the University of Melbourne in the School of Computing and Information Technology, and her research is focused on human-computer interactions and how people are using technology in all aspects of their lives.Her most recent research has examined the ways in which emerging technologies can be used to enrich the lives of older adults, particularly in residential aged care, and she has done a lot of work with the staff of these facilities to understand how the technologies...2020-12-2128 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to create a high performing agency team culture, with Alison CowardTranscript  Jenny:So I'm really excited to welcome to the show, Alison Coward today who is the founder of Bracket Creative and Bracket Creative help teams work better together. Now the first time I met Alison was when she was speaking at an Agencynomics event. And she's a very well known keynote speaker. And I was just struck by how she captivated the audience. Literally all of these agency leaders were scribbling notes, because she was just so, so articulate for one, but also, her speech contained so much fact based, you know, there was data, there was th...2020-12-1532 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastThe account management skills you need to grow existing client businessTranscript:Jenny: Welcome to Episode 12. Now, this episode is a solo episode, and it's all about growing existing business and existing accounts. So this episode really is for you if you are an agency account director or an account manager in the role for a few years, and it's your responsibility to grow that business to grow your client business, and to expand the account and to grow those relationships. Now, this has come up because many of my students, the people that work with me, often have questions like, how can I grow my account without coming across a...2020-12-0922 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat you need to know about the evolution of branding, with Bill WallsgroveTranscript:Jenny: So today I'm delighted to have Bill Wallsgrove, who is a bit of a guru I'd say in the branding world. He has over 30 years experience helping companies with branding. And now he helps agencies established their brands. And that's particularly one of the reasons I wanted to invite him along today was to talk a little bit more about this. Bill has such an impressive background that I struggled to pick out some key points in his career to kind of highlight, but there are a couple of things. One, you were Creative Director for...2020-12-0153 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to approach and develop relationships with procurement, with Jessica Bowler & Iris GatzweilerTranscript:Welcome to episode nine. I'm continuing the theme today of talking directly to clients to understand their perspective on working with creative agencies, and particularly how agency account managers can help enhance relationships. So today's guests are Iris Gatzweiler and Jess Bowler, both of whom work for a global pharmaceutical company in the procurement team, both of whom have a huge amount of experience dealing with agency relationships. So in this episode, we discuss what procurement look for in long term agency suppliers, where procurement see value in agency account management, and how to ensure you keep the...2020-11-1347 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to avoid stress and burnout in an agency environment, with Louisa PauJenny: Louisa, I'm delighted to have you on the show on the show today, I've been wanting to have a chat with you for ages. And I know what you're going to share is going to be so valuable to people in working agencies. So I'm just going to give you a short introduction. But obviously, we know each other through the healthcare communications industry, you're probably one of the most well known people for having built and sold your own agency Woolley Pau. So I know that you've got a huge amount of experience and having run the agency...2020-10-2342 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastSecrets of highly effective agency leaders, with Spencer GallagherJenny: Welcome to the Creative Agency Account Manager Podcast with me, Jenny Plant, from Account Management Skills Training. I'm on a mission to help those in agency client service keep and grow the existing relationships, so their agency business can thrive.Welcome to Episode Seven. I have a real treat for you today, particularly if you're an agency owner. I've managed to grab an hour in Spencer Gallagher’s diary and Spencer is in the middle of rewriting his book Agencynomics, which he wrote with his partner, Peter Hall and in this chat, we discuss what makes a su...2020-10-1446 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastThe fundamentals of successful client management, with Carey Evans & Simon Rhind-TuttTranscript:Jenny: Welcome to the Creative Agency Account Manager Podcast with me, Jenny Plant, from Account Management Skills Training. I'm on a mission to help those in agency client service keep and grow the existing relationships, so their agency business can thrive.Welcome to Episode six and this episode I'm thrilled to have two guests, Carey Evans and Simon Rhind-Tutt from Relationship Audits. Now, I first met these guys in 2008 when I invited them into Publicis to audit one of the relationships that we had. It was probably one of the biggest at the time and...2020-10-0648 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to be more productiveTranscript:Welcome to the Creative Agency Account Manager Podcast with me, Jenny Plant, from Account Management Skills Training. I’m on a mission to help those in agency client service keep and grow the existing relationships, so their agency business can thrive.Welcome to episode five of the Creative Agency Account Manager podcast. This is a solo episode and this is all about how to be more productive.What I’m going to do now and again is have an episode where it’s very short and hopefully valuable to you. And it’s going to answer a...2020-09-1716 minBitesize NutritionBitesize NutritionE6 - Off to Uni cooking with Fearless In The KitchenLeaving home for the first time....not sure how or what to cook? Jen and Jenny from Fearless In The Kitchen and The Lunchbox Dr share their tips to nutritious cooking on a shoe string including: the basic ingredients in any soup/stew/curry hearty minestrone soup packed with goodness top 10 cupboard stables nutrition for hangovers brain food to optimise learning and mental health Some of Jens great recipes here www.fearlessinthekitchen.co.uk/easy-recipes About Jen & Jenny While we still have social distancing, Jen is running one hour cook along Zoom classes...2020-09-1120 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to have a successful career in agency account management, with Phil LancasterWelcome to the Creative Agency Account Manager Podcast with me, Jenny Plant, from Account Management Skills Training. I'm on a mission to help those in agency client service keep and grow the existing relationships, so their agency business can thrive.Jenny: Welcome to episode four. Today, I'm delighted to be speaking to Phil Lancaster. Phil has spent most of his career in account management and has worked for some of the most successful holding companies in the agency space. He's worked for companies like the Lowe Group and W P. P at a very senior level as client...2020-09-1052 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastHow to sell to existing and prospective clients, with Marcus CauchiWelcome to the Creative Agency Account Manager Podcast with me, Jenny Plant, from Account Management Skills Training. I'm on a mission to help those in agency client service keep and grow their existing relationships, so their agency business can thrive.Welcome to Episode three of the Creative Agency Account Manager podcast. I'm honoured to have a very, very well known salesman and sales trainer in the UK joining me today. My friend Marcus. I was lucky enough to be trained by Marcus when I was at Publicis, and he was actually the one that inspired me to set up...2020-09-0155 minBitesize NutritionBitesize NutritionE4 - Meal deals with The Lunchbox DoctorWe've all been there - short on time and need to buy food on the go. Meal deals can be attractive as they're often more competitively priced than individual healthier options.  We catch up with Jenny to ask her if some meal deals better than others, and how can we find healthier meal deals? Jenny also speaks about a quick guide to reading food labels to help personalize food for our individual health, and we also go into more depth in this in our Understanding food labels webinar. We also discuss our nutrition t...2020-08-2719 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhy you need a relationship with marketing procurement, with Tina FegentWelcome to the Creative Agency Account Manager Podcast with me, Jenny Plant from Account Management Skills Training. I'm on a mission to help those in agency client service keep andgrow their existing relationships. So their agency business can thriveWelcome to Episode two of the Creative Agency Account Manager podcast. Today I'm thrilled to speak to Tina Fegent. Tina is a marketing procurement consultant with 28 years experience, and the great thing about Tina is she's worked for agencies but also for clients, and she's going to tell you a bit about that. There are loads of...2020-08-2446 minCreative Agency Account Manager PodcastCreative Agency Account Manager PodcastWhat your agency clients really want, with Kate WhittakerWelcome to the Creative Agency Account Manager Podcast with me, Jenny Plant, from Account Management Skills Training. I'm on a mission to help those in agency client service keep and growing the existing client relationships, so their agency business can thrive.Welcome to episode one of my first ever podcast. I'm thrilled to have as my first guest a client, and it's Kate Whittaker and she works at DUAL International, and she's head of corporate communications. And Kate is going to share with us what she looks for when selecting an agency - what to avoid...2020-08-1236 minThe Kennel Club - Crufts 2025 Show Interviews and HighlightsThe Kennel Club - Crufts 2025 Show Interviews and HighlightsJenny Witt - YKC Heelwork To Music Winner[[:encoded, "Jenny Witt, from Wirral, YKC Heelwork to Music winner with her dog Maisie at Crufts 2020."]]2020-03-0702 minThe Kennel Club - Crufts 2025 Show Interviews and HighlightsThe Kennel Club - Crufts 2025 Show Interviews and HighlightsJenny Brown - Lost & Stolen Dog Tracking[[:encoded, "Jenny Brown - Lost & Stolen Dog Tracking"]]2020-03-0508 minHuman Factor SecurityHuman Factor SecurityThom Langford Thom Langford, the founder of (TL)2 Security Ltd, returns to the show. Listen in as he and Jenny discuss the creation of his consultancy business, his approach to working with clients and his views on the state of the industry.  To visit the (TL)2 Security Ltd's website click the link here.  To visit Thom's personal site, with his presentations, click here.  To follow Thom on Twitter click the link here.  Don't forget you can also follow Jenny on Twitter by clicking the link here.2019-05-0343 minTheInquisitor Podcast with Marcus CauchiTheInquisitor Podcast with Marcus CauchiWhy Are Your People Your Greatest Liability?Would it surprise you that the average length of time a company has been breached before a cyber-attack or physical theft happens is 242 days. #JennyRadcliffe is the #PeopleHacker. Her company, #HumanFactorSecurity helps corporates mitigate the single biggest threat to your security. This weak point is responsible for 80-90% of breaches of security in corporates. £millions are spent each year on IT & physical security - firewalls, password access management, email security, identity badges, fingerprint scanners, security guards - yet each week we hear about attacks like those on #Starwood (#Marriott etc), #Visa, #MumsNet, #Facebook and #Aadhaar (1,000,000,000 records!!) ...2019-02-151h 02The Kennel Club - Crufts 2025 Show Interviews and HighlightsThe Kennel Club - Crufts 2025 Show Interviews and HighlightsJenny Campbell, Dragon's Den[[:encoded, "TV 'Dragon', Jenny Campbell supports the campaign for Lucy's Law seeking to ban puppy farming in the UK"]]2018-03-1103 minBramham International Horse Trials - 6th - 9th June 2019Bramham International Horse Trials - 6th - 9th June 2019Jenny JonesThis year’s charity at the Equi Trek Bramham International Horse Trials is the Yorkshire Air Ambulance. IT costs twelve thousand pounds a day to keep the two copters in the air and Derm Tanner spoke to Jenny Jones from the charity.2015-06-1100 min