Shows
Command Control Power: Apple Tech Support & Business TalkBest of CCP - Guest Host - Tim Pearson of CreativeTechs This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ferry to do onsite work. The group discusses the wildfires out west. Tim shares a story about the time he made a mistake of wearing a Star Wars shirt, causing his meeting to go way overtime. The group helps Tim with approaching a mistake he made in his business. Jerry's talks about the "Screwdriver Effect" Getting fired by...
2025-11-2552 minCommand Control Power: Apple Tech Support & Business TalkInside Addigy's Latest Upgrades: A Deep-Dive into Addigy Assist & Pre-Built Apps with Michaela Gilman & Selina Ali
2025-11-1850 minCommand Control Power: Apple Tech Support & Business TalkBest of CCP - 222 Flashback Followup, Tagging & MoreSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
2025-11-1147 minCommand Control Power: Apple Tech Support & Business TalkAirPods, Angels, and Apple MystiqueIn this episode of Command Control Power, the hosts discuss a variety of topics including a nostalgic throwback to a wrestling match they attended, the latest release of the MacBook Pro with M5 chip, and the implications of larger storage options. They dive into the specifics of the new 'Launch Angels' folder found in macOS 14, differences in storage drives, and the practical uses of Google Gemini for locating a lost MacBook. Additionally, they highlight the pros and cons of Amazon purchases, and share personal stories involving client interactions and unique tech mishaps. The episode wraps up with a teaser...
2025-11-041h 00Command Control Power: Apple Tech Support & Business TalkPennywise and Pound Foolish: Lessons in IT ManagementIn this episode of Command Control Power, Jerry discusses his recent experience in acquiring a rescue puppy and managing interactions between his pets. The hosts delve into challenges faced with client device management, particularly focusing on issues related to Apple's Jamf Pro and the importance of having full control over devices. They share various client anecdotes and mishaps, including managing clients' attempts to self-solve tech issues leading to greater problems. Additionally, the episode covers a significant mishap involving Jerry's mailing list being flooded with fake emails and subsequent data loss, emphasizing the necessity of backing up contact lists. The...
2025-10-2857 minCommand Control Power: Apple Tech Support & Business TalkMac Mini 2014 & RecommendationsSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
2025-10-211h 05Command Control Power: Apple Tech Support & Business TalkExploring macOS 26 (Tahoe) Updates, Apple Product Upgrades, and MDM StrategiesIn this episode of Command Control Power, the hosts discuss the latest release of macOS 26 (Tahoe), including new features and user experiences. They also talk about Apple's recent updates for older iOS versions and the challenges of managing macOS updates using Mobile Device Management (MDM) profiles. The conversation touches on the new AirPods Pro 3 and AppleCare One plans. Listeners also get a glimpse into upcoming discussion topics for Patreon supporters and participate in a fun pop quiz about Mac system files. The episode wraps up with insights into how Apple addresses counterfeiting and product quality. 00:00 I...
2025-10-1454 minCommand Control Power: Apple Tech Support & Business TalkThe Podcast Air: Slimmer, Lighter, and the newest one we ever madeIn this episode of Command Control Power, hosts Jerry and Joe discuss a special new episode's launch, emphasizing their latest, more advanced podcast. They explore two in-depth client cases, detailing their troubleshooting strategies for corrupted macOS systems and the importance of solid backup solutions. The discussion covers issues related to file system corruption, shared disc mode, Apple silicon, MDM capabilities, and exemplary client service experiences. Joe shares insights into using Apple's tools more effectively and a handy tip for managing Netflix sign-outs on Samsung TVs. 00:00 Introduction and Special Opening 00:25 Groundbreaking Podcast Announcement
2025-10-071h 01Command Control Power: Apple Tech Support & Business Talk637: Lost in the Cloud: Flyers, Reviews, and Resetting RealityIn this episode of Command Control Power, the hosts reconnect for a public episode featuring casual banter and professional insights. Discussions range from optimal microphone placement for virtual backgrounds, humorously recounting past advertising endeavors, to moving children into college. The main focus, however, addresses IT and consultancy challenges including issues with ISP connections using Unify, effective marketing strategies, customer experience, generating client reviews, and the impact of AI on IT solutions. The hosts share personal anecdotes and valuable tips for both seasoned consultants and newcomers in the field. The hosts discuss microphone placement and virtual backgrounds, r...
2025-09-3052 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - Husbands and Wives Who Work Together -Proactechs & Waples NetworksSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
2025-09-2343 minCommand Control Power: Apple Tech Support & Business TalkAdventures in Affiliate Limbo and the $37 JackpotIn this episode of Command Control Power, the hosts discuss their patron-only content, focusing on tech insights they share for members. They delve into affiliate marketing with Amazon, highlighting successes and challenges. They reveal frustrations with Amazon affiliates and share tricks to navigate these programs more effectively. They discuss reliability issues with Ubiquiti products, and methods to manage and troubleshoot home networking issues. The episode also touches upon data recovery services, emphasizing experiences with Drive Savers. Listeners get a mix of tech tips, troubleshooting hacks, and behind-the-scenes insights. 00:00 Introduction and Patron-Only Content Teaser 01:48 A...
2025-09-1659 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 295: Change Up The UsualSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
2025-09-0948 minCommand Control Power: Apple Tech Support & Business TalkA Latte About Apple: Commando, Convos, and Coffee In this episode of Command Control Power, Joe and Sam catch up after attending a confidential Apple Technical Summit. They discuss the event's highlights, including networking opportunities and technical presentations. Sam shares his experience improving a client's old IT setup, moving them to modern managed services and security practices. Joe dives into his quest for an ideal phone solution with group SMS capabilities, ultimately considering sticking with RingCentral due to recent features supported by AI. The episode also touches on the importance and challenges of maintaining high-quality internet service at a fair price and explores the potential e...
2025-09-021h 02Command Control Power: Apple Tech Support & Business TalkPatched Up and Better Than EverIn this episode, the hosts of Command Control Power discuss a range of IT management topics including the challenges of scheduling in summer, handling client updates with Alectrona's Patch and Addigy's prebuilt apps, and the intricacies of using Microsoft Outlook. They explore the benefits and drawbacks of these different tools, including how to streamline updates and ensure clients' systems are running smoothly. The conversation also dives into hands-on experiences and technical steps for deploying effective IT solutions, backed by insights from their experiences and interactions with support teams. Additionally, new features like mobile application management in Intune are highlighted...
2025-08-2653 minCommand Control Power: Apple Tech Support & Business TalkMonitor Mayhem and the Search for the Perfect PixelIn this episode of Command Control Power, the hosts discuss their experiences with various monitor setups, emphasizing ultra-wide and large screens, while exploring technical issues and preferences. They dive into topics such as monitor pixel density, enhanced connectivity settings for Unify networks, and share personal anecdotes about client interactions and equipment setups. The episode also includes light humor and listener engagement, underscoring the blend of technical insights and casual conversation that characterizes the show. 00:00 Introduction and Greetings 00:11 Monitor Preferences and Recommendations 01:50 Client Interaction and Monitor Shaming 02:50 Exploring Ultra-Wide Monitors
2025-08-1955 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 403: I Hope You Find Honest Work One DaySam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
2025-08-1247 minCommand Control Power: Apple Tech Support & Business Talk629: Balancing Tech Support: Accessibility, Solo Entrepreneurship & Innovative Solutions with Adam RiceIn this episode of Command Control Power, the hosts are joined by returning guest Adam Rice of Ask Adam. They discuss the challenges and benefits of being a solo tech support consultant, including balancing large business clients with residential work. Adam shares his innovative equitable pricing model, designed to make tech support accessible to everyone, regardless of their financial situation. The conversation also touches on tools like TailScale and Alectrona Patch, effective strategies for leveraging tech tools as a solo consultant, and the nuances of building and maintaining client trust in both residential and business settings. 00:00 Introduction...
2025-08-051h 01Command Control Power: Apple Tech Support & Business TalkApple WWDC 2026 Highlights, 1Password for MSP's & The Ongoing UniFi 6GHz Wi-Fi DebateIn this episode of Command Control Power, the hosts discuss recent Apple updates, including the new liquid glass feature and macOS support schedules up to 2028. They share their insights on the Apple Worldwide Developers Conference (WWDC) announcements and speculate on client feedback regarding OS support timelines. The conversation also delves into technical aspects and user experiences with Unifi's six-gigahertz WiFi, highlighting troubleshooting steps like disabling the 6GHz band for improved stability. The team also touches on seamless transitions to 1Password MSP, comparing pricing and feature benefits. Through the exchange, they offer practical advice for managing both client and personal...
2025-07-2955 minCommand Control Power: Apple Tech Support & Business TalkProving Chemistry: Sam & Jerry's Tech TalkIn this episode of Command Control Power, Sam and Jerry address listener feedback about their on-air chemistry and dive into a variety of tech discussions. Sam talks about his recent MacBook Pro M4 upgrade and the challenges he faced during the data migration process. The duo discusses the importance of maintaining and justifying tech expenses, with Sam sharing his strategy of integrating different services using Hudu for efficient billing and management. Jerry shares a humorous support call mix-up, stressing the importance of communication. The episode also touches on VPN solutions using Ubiquiti's Teleport and the surprising endurance of legacy...
2025-07-2256 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 165: Interview With Matt Woestehoff of Foundation in MinneapolisRecorded July 19, 2016 CCP welcomes Matt Woestehoff Director of Business Development and Operations of The Foundation in Greater Minneapolis-St. Paul Area Quoting Matt's Bio On The Foundation website: "Presenter, listener, growth engineer. I work with companies who understand the value of thinking ahead. We build a strong technological base so that you can Get Back to Work. We help acquire, deploy, and manage iPads, build network infrastructures to support thousands, and help entrepreneurs build their dreams. Born as Apple fan-boys, now recognizing brand-agnostic solutions for any business need. That said, we tend to work with creative...
2025-07-1558 minCommand Control Power: Apple Tech Support & Business TalkSurviving the Unthinkable: Adam Burg's Personal Account of California's Eaton FireIn this episode of Command Control Power, hosts welcome Adam Burg from CALSO Technologies to share his harrowing experience with the Eaton Fire in Altadena, California. Adam recounts the events leading up to the evacuation of his family, the destruction of their home, and their subsequent journey to recovery. He highlights the overwhelming support from the community, the importance of preparedness, and offers advice for ensuring business continuity in the face of natural disasters. The episode provides a detailed and emotional account of resilience and the power of community. https://www.gofundme.com/f/support-the-burg-family-after-the-eaton-fire-in-altadena
2025-07-081h 02Command Control Power: Apple Tech Support & Business TalkTech Takes: The Struggles with AI and Accounting SoftwareIn this episode of Command Control Power, the hosts discuss their long-standing production schedule and reliance on listener support through Patreon. They share humorous anecdotes and frustrations about everyday tech issues, such as fixing client problems and dealing with insufficient AI-generated messages. The conversation delves into the ever-increasing costs of essential services like QuickBooks and the challenges of using AI tools like ChatGPT for tasks ranging from contract creation to tech support. They also touch on broader issues involving monopolistic behaviors of tech giants and the impact of poor customer service on consumers. 00:00 Introduction and S...
2025-07-0152 minCommand Control Power: Apple Tech Support & Business TalkWhen Updates and Integration Go Awry: A Case StudyIn this episode of Command Control Power, the hosts tackle a series of tech frustrations including missed live streams, troublesome iPhone camera features, and challenges with Apple TV and Hulu apps. They dive into a detailed rant about modern tech devices failing to work seamlessly, share personal anecdotes of encountering pop-up errors and software compatibility issues, and discuss potential solutions. Special segments include difficulties with remote work, the quirks of Notifications and Permissions in macOS, and the ongoing struggle with the Malwarebytes and Addigy integration. The discussion wraps with user interaction nuances and a nostalgic thank you to a...
2025-06-2442 minCommand Control Power: Apple Tech Support & Business Talk622: Streamlining Revenue: Affiliate Insights and Network SolutionsIn this episode of Command Control Power, Joe and Jerry dive into the intricacies of network monitoring, leveraging affiliate programs for additional revenue, and the challenges of managing client relationships. They discuss Jerry's struggles with dermatological prescriptions and the importance of staying updated on tech services. The conversation shifts to the mechanics of Amazon's affiliate program, their frustrations with Amazon's strict rules, and how they incorporate other affiliate programs like Backblaze and Uptime Robot into their business models. The duo also shares insights on using tools like Choosy for managing multiple browsers and discusses the pitfalls of extensions like...
2025-06-171h 00Command Control Power: Apple Tech Support & Business TalkBest Of CCP - Beans In The BucketsSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2025-06-1046 minCommand Control Power: Apple Tech Support & Business Talk620: From Rooftops in Spain to QuickBooks User PainsIn this episode of Command Control Power, the hosts discuss recent events including a vacation and the ACEs conference. They dive into a detailed troubleshooting story involving QuickBooks server issues and explore the challenges associated with setting up Windows PCs and QuickBooks for clients. Additional topics include managing one password admin access for clients and a debate over using cases for Macs. The episode also highlights the 10th anniversary of the Mac Admins community and offers useful insights for managed service providers. 00:00 Introduction and Greetings 00:08 Vacation Recap: London and Spain 01:11 The S...
2025-06-0357 minCommand Control Power: Apple Tech Support & Business Talk619: Mac Misfires, Backblaze Blues, and the Cost of Bad Support In this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech issues. They delve into a peculiar issue one encountered with a MacBook Pro during an update, which turned out to be related to Dell Display Manager. The conversation also covers Backblaze backup anomalies, Apple's migration assistant quirks, and problematic customer service interactions with vendors like Microsoft and RingCentral. To wrap up, the team reflects on the importance of considering user behavior in quality assurance for tech products and services. 00:00 Introduction and Catching Up 00:54...
2025-05-2757 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 288: Shoehorns, Straight Jackets & DucktapeSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.
2025-05-2050 minCommand Control Power: Apple Tech Support & Business TalkInterview with Adam Engst: Navigating AI, Tech Ethics, and Business ModelsInterview with Adam Engst: Navigating AI, Tech Ethics, and Business Models The hosts of Command Control Power are joined by Adam Engst of Tidbits Content Network for a wide-ranging discussion on the state of AI, the ethics of technology in business, and how evolving business models are influencing content creation. Topics include the 35th anniversary of Tidbits, the importance of maintaining human decency in business practices, the future of AI-based answer engines compared to traditional search engines, and the need for businesses to develop AI policies. Engst also shares personal anecdotes and offers insights on h...
2025-05-131h 04Command Control Power: Apple Tech Support & Business Talk616: Backblaze Blues, Alectrona Patch Updates & the MacBook Air That Took Flight The hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust among users. They delve into the technical struggles with Apple's update processes and highlight improvements to the Electronic Patch software. Jerry shares a personal story about accidentally leaving his MacBook Air on top of his car and the ensuing repair saga, illustrating the importance of awareness and preparedness in the IT field. The episode wraps up with a reflection on the frustrations and foibles that come with managing tech in today's rapidly evolving landscape. 00:00 I...
2025-05-061h 09Command Control Power: Apple Tech Support & Business TalkBoutique Consultancy: Balancing High-Touch Service and GrowthBoutique Consultancy: Balancing High-Touch Service and Growth In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-saving strategies. Drawing parallels to Apple's business approach, the discussion extends to the evolution of consulting within the tech industry, emphasizing the importance of intelligent strategy over mere ticket resolutions. The conversation wraps up with practical insights into asset management, device lifecycle strategies, and the challenges a...
2025-04-2953 minCommand Control Power: Apple Tech Support & Business TalkNavigating AI in IT Consulting: Insights from Michael Thomsen of Origin 84Navigating AI in IT Consulting: Insights from Michael Thomsen In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84, dialing in from Australia. Michael shares critical insights into the use of AI in IT consulting. Topics range from the pros and cons of binge-listening to tech podcasts to the practical uses of AI tools like ChatGPT and Google's Gemini. Michael emphasizes the importance of balancing automation with human interaction, sharing examples of how AI can enhance efficiency, such as generating meeting summaries, handling complex client requests, and improving ticketing systems. The discussion a...
2025-04-2258 minCommand Control Power: Apple Tech Support & Business TalkInside the World of IT: Daily Challenges and Unlikely SolutionsIn this episode of Command Control Power, the hosts discuss several interesting and challenging situations they've encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment, and the peculiar case of a client getting inundated with spam emails likely as a cover for fraudulent activities involving a Best Buy purchase. They explore possible solutions and share their experiences dealing with such disruptions. Additionally, Jerry shares a humorous story about...
2025-04-151h 04Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 020: Client Anecdotes & RatesSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2025-04-081h 02Command Control Power: Apple Tech Support & Business Talk611: Breaking Bad-BlazeJoin us for an engaging episode of Command Control Power as Jerry reports live from a beautiful chapel in Paris. He shares his travel experiences in the city, the challenges of walking and navigating with Apple Maps, and the frustrations with iPhone battery life. The conversation then shifts to a deep dive into tech issues, including a detailed discussion on the recent woes with Backblaze's backups, Apple's AI shortcomings, and how customer feedback plays a role in tech improvement. Tune in for insights, tech tips, and a few laughs along the way.
2025-04-0157 minCommand Control Power: Apple Tech Support & Business Talk610: Travel Tales and Techie Triumphs: Sam's Hawaii Adventure & Exploring Alectrona PatchIn this episode of Command Control Power, the hosts dive into a vibrant conversation starting with Sam's recent trip to Maui, Hawaii. Sam shares his experience, the unexpected challenges, and how he managed to take a much-needed mental break from work. His trip also marks his personal milestone of visiting all 50 U.S. states. The discussion then shifts to various tech topics, including challenges in managing family travel expenses and the cost-saving tips on accommodations and food during vacations. The hosts also humorously explore unusual solutions for managing snoring, such as using paper tape to tape the mouth shut...
2025-03-2553 minCommand Control Power: Apple Tech Support & Business Talk609: Insights and Updates from ACEs Conference 2025 with Justin EsgarIn this episode of Command Control Power, the hosts welcome back Justin Esgar of ACEs Conference. The discussion kicks off with light-hearted banter about colds and convincing Jerry to buy a ticket for the upcoming ACEs Conference. Justin shares behind-the-scenes insights into his daily routine and the value of attending ACEs, highlighting its focus on business growth for consultants, the expansion of the conference to include special training sessions at the 'big fruit company' campus, and how it helps attendees improve client relations and efficiencies. The conversation also covers the unique supportive nature of the Apple community and the...
2025-03-1851 minCommand Control Power: Apple Tech Support & Business Talk608: In the Cloud: Troubleshooting Tech and Exploring BackupsShrimpShellShineShoe24! 608: In the Cloud: Troubleshooting Tech and Exploring Backups In this episode of Command Control Power, the team discusses a range of topics from humorous backdrops and personal anecdotes about health to dealing with poor support from vendors and troubleshooting client tech issues. They highlight the importance of routine check-ups, like colonoscopies, share experiences with various backup solutions including Backblaze and Carbon Copy Cloner, and delve into the complexities of using organizational tools like OmniFocus, Monday.com, and Things. The episode wraps up with a cautionary tale about outdated routers affecting in...
2025-03-1148 minCommand Control Power: Apple Tech Support & Business TalkDDM Deja Vu & Other Mysteries: A Kale Salad for Your MacIn this episode, the hosts delve into maximizing earnings from the Amazon Affiliate Program, including the requirement to link clients to a webpage first for tracking and credit. They discuss the importance of managing Mac software updates through MDM and the emerging DDM approach, addressing their methods and challenges with client systems. Additionally, they touch on using Ubiquiti equipment effectively and maintaining client hardware. The episode covers practical insights, from affiliate program strategies to technical management of software updates in Apple devices.
2025-03-0457 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 087: Joe's Birthday BashSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2025-02-251h 13Command Control Power: Apple Tech Support & Business Talk605: Backup Challenges with Adam Engst Of The Tidbits Content NetworkBackup Challenges with Adam Engst Of The Tidbits Content Network In this episode of Command Control Power, the hosts are joined by Adam Engst from TidBITS Content Network to discuss the evolving landscape of bootable backups, cloud storage solutions, and disaster recovery strategies. They delve into Apple's recent changes affecting bootable backups, the importance of testing backup functionality, and the pros and cons of relying on cloud services like Dropbox and Google Drive for both personal and enterprise use. Various backup methodologies are compared, including local and cloud backups, and the discussion expands to the r...
2025-02-181h 01Command Control Power: Apple Tech Support & Business TalkSync or Swim: Tales from the Technical TrenchesIn this episode, Joe Saponare and Jerry discuss dealing with common tech issues. Jerry shares his experience fixing his AirPods Pro charging problem, detailing his investigation and a strategy using contact cleaner. The conversation shifts to Synology updates, exploring the challenges of manually updating DSM firmware, and the discovery of missing auto updates. They also delve into the use of Unify's U7 Pro access points and troubleshooting Wi-Fi 7 signal issues, including tweaking the minimum RSSI settings for better connectivity. The hosts touch on email follow-up features in Apple Mail and share anecdotes about tech support challenges, giving practical advice...
2025-02-111h 00Command Control Power: Apple Tech Support & Business Talk603: Navigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder Of Creative TechsNavigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder In this episode of Command Control Power, returning guest John Moder joins the hosts to discuss a variety of topics ranging from hardware issues with the latest generation of MacBooks to the intricacies of NDAA compliance concerning network hardware. John shares his experiences with the transition from an Intel MacBook to an M4 Max, highlighting issues with USB power and hubs. The conversation also takes a deep dive into the National Defense Authorization Act (NDAA) and its implications for network security, especially concerning Ubiquiti devices...
2025-02-0452 minCommand Control Power: Apple Tech Support & Business Talk602: Tech Tantrums: When Siri and Bluehost Team Up to Test Your PatienceIn this episode of Command Control Power, Joe dives into various tech frustrations, starting with longstanding complaints about Siri's inefficiencies that even die-hard Apple fans acknowledge. The discussion pivots to the troubles faced after switching from a MacBook Air to a MacBook Pro, including stability issues and slower wake times. Joe shares a recent ordeal with a client's Bluehost account where an email disruption led to a series of frustrating support calls, tying up days of his time. Technical missteps and inefficient customer service compounded the problem, leading to an exasperating experience. The conversation also touches on alternative tech...
2025-01-2855 minCommand Control Power: Apple Tech Support & Business TalkSiri vs. Sonos: Who's Winning This Dysfunctional Family Feud601: Siri vs. Sonos: Who's Winning This Dysfunctional Family Feud In this episode of Command Control Power, the hosts catch up and discuss various tech-related issues and solutions. They talk about frustrations with recording time and system speed, debates about show recommendations, and experiences with Siri's unreliable commands. They also delve into issues with Amazon Prime's fast-forwarding function and Sonos speaker system glitches. Topics shift to technical support anecdotes involving Synology power supply failures, the challenges of maintaining home networks, and recommendations for power control devices like watt boxes. The episode wraps up with a discussion a...
2025-01-2147 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - The Mile High jamf Club - Interview With Weldon Dodd Of Rewind TechWe welcome back Weldon Dodd of Rewind Tech to the show. Weldon was kind enough to put Sam up and host him in his training space in Centennial, CO
2025-01-1447 minCommand Control Power: Apple Tech Support & Business TalkEmpowering Your Tech Business: Systems, Billing, and Client CommunicationIn this episode of Command Control Power, hosts Jerry Zigmont and Joe Saponare discuss various strategies for improving business operations in the tech consultancy world. They cover topics such as the importance of automated billing, using ticketing systems, and switching to recurring revenue models. Joe talks about his decision to stop accepting checks and move to fully automated credit card payments, the advantages of using services like RepairShopper and Smith AI, and the benefits of having a systematic approach to client management. Jerry shares his thoughts on the effectiveness of keeping track of all internet service expenses and offers...
2025-01-0758 minCommand Control Power: Apple Tech Support & Business TalkCCP Holiday Message 2024A Holiday Message from Your Friends at CCP: Joe Saponare, Sam Valencia, & Jerry Zigmont
2024-12-3106 minCommand Control Power: Apple Tech Support & Business TalkJoe Taps Out, Jerry and Sam Command-Control-Power ThroughJoe Taps Out, Jerry and Sam Command Control Power Through In this episode of Command Control Power, the hosts navigate through a mix of tech support comedy and genuine tips. Starting off with playful banter, they discuss personal anecdotes about parenting moments and work-life balance, leading to shout-outs for their Patreon supporters. They emphasize the importance of maintaining good relationships within the tech community and share experiences of dealing with challenging clients. Highlights include a disastrous printer ink spill at a friend's house during a firmware update, a complex data migration issue resolved with Carbon C...
2024-12-2456 minCommand Control Power: Apple Tech Support & Business TalkCaught in the Cloud: Backup Battles and Cyber ScamsIn this episode of Command Control Power, the hosts delve into various technical and customer service issues they have encountered recently. They start with a detailed rant about Backblaze's abrupt change in their prorated refund policy, which affected the way they manage client licenses. The conversation shifts to issues with Amazon's high-value electronics return policy, and Sam shares a frustrating story about dealing with a delayed and ultimately lost iPhone shipment. Joe recounts a complicated man-in-the-middle scam involving Microsoft 365 and Dropbox, highlighting the challenges of protecting clients from evolving security threats. The episode ends with a discussion about Apple...
2024-12-171h 06Command Control Power: Apple Tech Support & Business TalkBest Of CCP - Give Your Dough To The BakerSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-12-1052 minCommand Control Power: Apple Tech Support & Business TalkUnraveling UniFi: From Overseas Travels to Technical TroublesIn this episode of Command Control Power, the team delves into recent UniFi updates, touches on managing Sonos integrations, and shares on-the-ground troubleshooting experiences. Sam talks about his recent trip to China and Japan, where he experienced both work-related and leisure activities, stunning cityscapes, and unique cultural experiences. Dive into practical solutions for UniFi network setup, Wi-Fi optimization tips, and an intriguing look into Sam's efforts to manage a large-scale UniFi and Sonos deployment. They also explore unusual issues with mounting plates, power problems, and tips for effectively handling network gear. Join the conversation for an informative blend of...
2024-12-0356 minCommand Control Power: Apple Tech Support & Business TalkNavigating Apple's Changing Ecosystem and the Future of Tech SupportIn this episode of Command Control Power, Joe and Jerry discuss a range of topics related to recent changes in iOS, macOS, and Apple's overall ecosystem. They delve into the complexities introduced by incremental and major updates, particularly iOS 18 and Ventura, and how these updates impact their work with clients. They also explore the practicality of using features like cognitive accessibility, magic links for password replacement, and passkeys. Both share experiences with frustrating tech issues, such as incorrect autocorrections and overly complicated return policies for electronics. They reflect on how rising expectations from both users and shareholders drive the...
2024-11-2657 minCommand Control Power: Apple Tech Support & Business TalkNavigating IT's Past and Future with Tim Nyberg of The MacGuys+A Journey Through Mac Support with Tim Nyberg In this episode of Command Control Power, hosts welcome Tim Nyberg of The Mac Guys + as he shares his extensive journey in Mac support, starting back in the early 90s. Tim recounts his early fascination with technology, from overclocking a Commodore 64 to managing the first round of Macintosh computers at his college newspaper. He provides insights into the evolution of Mac operating systems and the challenges of adapting to new technologies over decades. Tim also discusses the benefits and intricacies of running a remote support business, the...
2024-11-1956 minCommand Control Power: Apple Tech Support & Business TalkInterview with Dr. Howard Oakley of The Eclectic Light CompanySam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-11-1246 minCommand Control Power: Apple Tech Support & Business TalkOptimizing MSP Operations with Tim Pearson of Creative TechsIn this comprehensive episode of Command Control Power, hosts Joe, Jerry and Sam engage with Tim Pearson of Creative Techs, covering a wide spectrum of Managed Service Provider (MSP) operations and beyond. Key topics include the integration and optimization of MDM and RMM tools, the benefits of automation in ticketing and backup management, and the importance of tracking and reporting activities to showcase value to clients. The conversation also highlights the significance of community wisdom and peer-led problem-solving at ACEs events, the practical advantages of standardized tools and knowledge sharing, and the challenges faced in a fragmented MSP vendor...
2024-11-0551 minCommand Control Power: Apple Tech Support & Business TalkStreamlining Business with Addigy: A Strategic ShiftIn this episode of Command Control Power, the hosts discuss leveraging Addigy to replicate some features of Watchman Monitoring, particularly focusing on business efficiency. Jerry initiates the topic by sharing his experience of transitioning from Watchman to Addigy due to development and costs. He highlights the useful features of Addigy, such as disk space alerts, and its Zendesk integration, while also acknowledging the development effort required to fully replace Watchman's reporting and alerting capabilities. The conversation includes a brief discussion on alternative tools like Malwarebytes. Additionally, the hosts reflect on client management challenges, specifically in dealing with tech support...
2024-10-3053 minCommand Control Power: Apple Tech Support & Business TalkNavigating Business Management with Benjamin Morales of Cirrus Partners In this episode of Command Control Power, hosts dig into the business acumen of Benjamin Morales, owner of Cirrus Partners. Benjamin discusses his journey from being an educator in the Pacific Northwest to owning a small MSP company in Madison, Wisconsin. He elaborates on the challenges of managing a team, hiring and firing employees, and transitioning from Linux to macOS. The conversation covers the importance of company culture, and the balance between individual technical skills and management responsibilities. Additionally, Benjamin shares the lessons learned from losing a significant client due to a mismatch between an employee's personality...
2024-10-2253 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - Dante's Ring Of SonosSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-10-1548 minCommand Control Power: Apple Tech Support & Business TalkRecovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure Thanks to our VIP Sponsors! Recovering Deleted Google Calendars and Client Network Saga: A Tech Support Adventure In this episode, the hosts discuss a series of challenging client issues, including how to recover a deleted Google Calendar, the complexities of managing network loops with Sonos devices, and the frustrations of dealing with unreliable electricians. They also explore advertising on Facebook and Instagram for tech support services, share the latest updates from Apple, and review the impact of recent podcasting trends. Tune in for insights on troubleshooting, client management, and the ever-evolving tech landscape....
2024-10-0854 minCommand Control Power: Apple Tech Support & Business TalkA Beer Lover's Adventure and Tech Talk: Exploring European Brews and New Mac OS UpdatesIn this episode, the hosts discuss various topics from a recent travel experience in the Netherlands and Belgium, highlighting amazing Trappist beers and unique beer brewing technologies. They also dive into the new features and implications of the latest Mac OS release, Sequoia, including the practical uses of Apple's new password app, send later in iOS messages, and the game-changing iPhone mirroring feature. Additionally, the episode features insights on managing client expectations with updates, blocking the latest OS to ensure stability, and a personal account of a sudden client shutdown. The show wraps up with tips on data recovery...
2024-10-0155 minCommand Control Power: Apple Tech Support & Business TalkInterview With Ben Greiner founder of Forget Computers, Apple champion and growth advisor at AddigyJoin us as we welcome back Ben Greiner, founder of Forget Computers and Apple champion and growth advisor at Addigy. In this engaging discussion, Ben reflects on his over 20-year journey in the Apple MSP world, the evolving landscape of IT management, and his role at Addigy. Ben shares insights on the integration of Apple-focused services into larger Windows-managed environments, the importance of compliance, and how Apple's advanced tools are setting new standards in the industry. This episode is filled with invaluable tips for MSPs looking to expand their Apple service offerings and successfully navigate the merger and acquisition...
2024-09-2456 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 325: Interview With John Moder of Crisp Solutions, LLCSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-09-1752 minCommand Control Power: Apple Tech Support & Business TalkApple's Privacy Paradox & iPhone Lost At SeaThis podcast episode explores various tech-related topics, including the limitations of CarPlay devices, Apple's privacy policies, and the challenges of finding a lost iPhone. The hosts discuss their experiences with a CarPlay after-market device, Tesla's lack of CarPlay support, and the impact of privacy prompts on user experience. They also provide tips for finding a lost device and discuss alternative password managers.
2024-09-1054 minCommand Control Power: Apple Tech Support & Business Talk582: Mercury Retrograde and Tech Troubles: Is There a Connection? Jerry and Sam discuss issues with Zoom's SMS campaign requirements and RingCentral's lack of shared SMS functionality. Jerry also shares his frustration with RingCentral's call handling limitations and the need for an unused extension to utilize advanced features. For Joe, clients bypass Smith.ai by pressing extensions, leading to increased costs. Apple Intelligence may help manage notifications upon returning from being off the grid. The hosts discuss the need for digital detox and features in Apple's notification system. They also share their experiences with managing notifications and t...
2024-09-0359 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - DMARC, Eero's & Toupee's Joe discusses the problem with automatically forwarding mail in the era of DMARC and walks through an explanation from Kerio: - You have a hosted Kerio email account, with a domain of clientname.com - You have a forwarding rule configured to forward all email addressed to name@clientname.com to clientaddress@gmail.com - Gmail enforces a DMARC policy - Gmail sees the forwarded email as if they were coming from the original sender, e.g.: Facebook, PayPal, etc. etc. - But the emails are NOT coming from t...
2024-08-2734 minCommand Control Power: Apple Tech Support & Business TalkMission Critical: The Power StruggleIn this episode of Command Control Power, the team discusses ongoing technical challenges involving network equipment and power management. Joe shares updates on troubleshooting a host of issues with his elevator client, alongside dealing with generator compatibilities and frequent power outages. The conversation includes insights from Jerry and Sam, while addressing client concerns and experiences with improving power protection and network reliability. They delve into various power backup solutions and the frustrations of managing sophisticated networking equipment under unpredictable conditions. -Joe has an update to his elevator client story. -Sam and Jerry both have generators...
2024-08-2053 minCommand Control Power: Apple Tech Support & Business TalkInterview With Adam Engst Of the TidBITS Content NetworkThis week Command Control Power is joined by Adam Engst of the TidBITS Content Network: https://tcn.tidbits.com/apple-pros/ . The TidBITS Content Network provides professionally written, edited, and illustrated tips and articles that its members can use to update their blogs, create a vibrant social media presence, and power email newsletters that people will actually read.
2024-08-1351 minCommand Control Power: Apple Tech Support & Business TalkTech Upgrades, MFA Madness and More! Topics: -Sam talks about his recent trip to Las Vegas to see Dead & Co at The Sphere -BackBlaze has increased the price of sending a hard drive to $279. -Jerry is running macOS Sequoia on his daily driver. -Each year, the path of how users upgrade is a hot button topic. -Sam likes Erase-install from Graham Pugh. -A minimum point release is a safe bet for stability. -The same people that don't like security rules are the very people that...
2024-08-061h 00Command Control Power: Apple Tech Support & Business Talk577: Positivity and Practical Tips: Navigating Tech Challenges with New InsightsIn this episode, the hosts of Command Control Power discuss a range of topics from VPN configuration issues with the Unifi system, to the advanced security features of iCloud. They dive into real-world tech troubleshooting experiences, including a detailed examination of the 'perfect data' scam through Microsoft 365 and the pros and cons of Apple's new support AI. The team finishes by sharing practical and actionable tips, such as enabling advanced data protection in iCloud and dealing with HFS-formatted CDs on modern Macs. Along the way, they share personal anecdotes and experiences, making the technical discussion both informative and entertaining.
2024-07-3055 minCommand Control Power: Apple Tech Support & Business Talk576: The Hunger Games: Call Center Edition - One Headset, One Rep, You vs. Everyone ElseIn this episode, the hosts grapple with a series of technical issues while trying to start their stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations, as Jerry and Joe recount personal experiences involving vendors, ISPs, and even a Tesla purchase process. Sam joins to provide moral support, but the tone remains heavily focused on the annoyances and challenges of navigating modern technology and customer service bureaucracy. The hosts conclude by inviting listeners to share their...
2024-07-2341 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 224: Interview With Christopher Holmes of Rooted Consulting & HCS Technology GroupSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-07-161h 03Command Control Power: Apple Tech Support & Business Talk574: Backblaze to the Future & Proofpoint PandemoniumTopics: -Jerry shows off his new shirt. -BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups. -We debate how pricing increases affect how we pass the costs along to our customers. -What is with BackBlaze's maintenance schedule happening in the middle of a work day? -Sam has a rough experience with Go Daddy when "defederating" Microsoft Office. -This customer was using Proofpoint with Go Daddy and it remained active months after we...
2024-07-0956 minCommand Control Power: Apple Tech Support & Business Talk573: Exploring Generative AI, Apple Intelligence, and the Future of Technology With Adam Engst In this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particularly their Apple Intelligence offering, and the broader implications of AI in various fields. Our special guest, Adam Engst of TidBITS Content Network, joins us for an in-depth conversation about the technological breakthroughs, societal implicat
2024-07-021h 31Command Control Power: Apple Tech Support & Business TalkBest Of CCP - 366: Do You Think I'm An Idiot?Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-06-2536 minCommand Control Power: Apple Tech Support & Business Talk571: The ACEs 2024 Debrief We Never Knew We NeededIn this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the various technologies and vendor booths that fascinated the hosts, including LionGuard and Halo PSA, as well as the different people they met and reconnected with. Sam's presentation on his MSP journey is highlighted alongside humorous moments and key takeaways. A special thanks to Justin Esgar for organizing a successful conference! Topics: Adam Engst delivered a thought provoking presentation about AI. A great list of patrons, friends, and fellow consultants...
2024-06-1851 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 176: "Cat Videos Are Never Wasted, My Friend" with Tom Bridge Of Technolutionary, LLCThe CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-06-111h 02Command Control Power: Apple Tech Support & Business Talk569: Tech Fails and Tail Wags: Command Control Power Gets Personal Thanks to our VIP Sponsors! Topics: Day in the Life: We talk busy schedules and naps on trains. Joe talks about his concert adventures and the power of naps. One of Joe's client has an issue with the mail preview pane. Sam is a glutton for punishment by continuing to use Apple Mail and Calendar for Exchange. The ongoing debate (or is it?): PCs are for Business, Mac computers for home? Navigating Calendly's features and scheduling challenges. Vendor Venting...
2024-06-0452 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 467: Interview with Brian Best from BestMacs and Mac-MSP GruntworkSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-05-281h 29Command Control Power: Apple Tech Support & Business Talk567: Shelley Watson of DBQ Technology - Evolving Careers and Combating Industry BiasesIn this episode of Command Control Power, we welcome back Shelley Watson, a seasoned professional in the tech industry. We delve into a wide range of topics including Shelley's history of presenting and training and her transition from running Wheelwrights to starting a new business venture. The discussion moves into deeper waters as Shelley shares insights on ageism, gender bias in the tech industry, and the importance of building trust with clients. She emphasizes the value of experience, synthesizing information, and how being seasoned professionals can give them an edge. Shelley also touches on the significance of having a...
2024-05-2156 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 071: Adware & Malware Focus with Thomas Reed of TheSafeMac and AdwareMedicSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-05-1453 minCommand Control Power: Apple Tech Support & Business Talk565: Interview with Michael Thomsen of Origin84 - Client Tune-Up: Post-PandemicMichael Thomsen, founder of Origin 84 sits down with us once again to have a long overdue conversation. Michael shares how he and his company has faired since the pandemic. Will Joe miss ACES for his 20th wedding anniversary? While in town for ACES 2024, Michael will take the opportunity in to do some fascinating work and experience the Grand Staircase in Utah. We talk about how Origin 84 is reassessing and potentially adjusting client relationships to optimize efficiency and alignment with their post-pandemic vision. Initial focus was to identify clients who:
2024-05-071h 10Command Control Power: Apple Tech Support & Business TalkInterview with Jason Dettbarn, Founder & CEO at Addigy564: Interview with Jason Dettbarn, Founder & CEO at AddigyAnyone going to ACES Conference in Salt Lake City? I decided I couldn't miss it, so now I'm going! And had this idea... 👕 Get a free Cmd Ctrl Pwr sticker with this one weird trick! 👉 Come to ACEs Conference wearing your CCP t-shirt, and look for Sam or Joe, and we'll give you a free sticker! 🛒 Need a new CCP shirt? Order now for delivery in time for ACEs! ----------------------------------------------------------------------------------------- Jason Dettbarn joins us on the show once again! Jason is the founder and CEO at Addigy. Jason has been on our...
2024-04-3050 minCommand Control Power: Apple Tech Support & Business TalkIn Memory of Charles Edge: A Conversation RevisitedBeloved Author and Apple Authority Passes Away The Apple community mourns the loss of Charles Edge, a renowned author and expert who dedicated his career to empowering users with knowledge. Charles was a cornerstone for many Apple enthusiasts. His acclaimed book series, "Take Control of OS X Server," provided users with clear and comprehensive guidance on managing their server environments. He was also known for his ongoing work on a historical chronicle of computing, showcasing his passion for technology's evolution. Beyond his publications, Charles was admired for his genuine kindness and willingness to shar...
2024-04-2348 minCommand Control Power: Apple Tech Support & Business TalkThe Cloud is Cloudy: Why On-Premise Backup Might Be Your SunshineCommand Control Power is doing live broadcasts! Become a patron today to participate in our livestreams. How do you protect domains that do not have email? Here are the key points: -Email addresses can be spoofed to appear as if they are coming from a different domain. This can be used for phishing attacks. There are several ways to protect domains without email addresses: * DMARC record: This tells email servers what to do with emails that claim to be from the domain but don't come from an authorized source. * DKIM record: This...
2024-04-2353 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 120: Shelley Watson of Wheelwrights, LLC - Managing Your BusinessSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-04-161h 07Command Control Power: Apple Tech Support & Business TalkUniFi-ed by Chaos: Adventures in Ubiquiti Network WarfareSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-04-0953 minCommand Control Power: Apple Tech Support & Business Talk560: Interview with Justin Esgar of ACES Conference - May 15th - 16th 2024 Thank you to our VIP sponsors! ▶️ New: watch on YouTube! Topics: -Today we welcome Justin Esgar of Virtual Computers and The ACES Conference. -Justin gives us his full review of Vision Pro. -Joe gets practical about flying with a Vision Pro. -Justin recommends a book called MSP Secrets Revealed (he happens to be in it as well). -He does not recommend crying while wearing a Vision Pro. -Our show now uses Streamyard, which Justin highly recommends. -ACES Conference is back live!
2024-04-0256 minCommand Control Power: Apple Tech Support & Business Talk559: Talking NSITSP with Jason Harrison of Harrison Technology Consulting▶️ New: watch on YouTube! Topics: -This week we welcome Jason Harrison, of Harrison Tech Consulting. -He is also heavily involved with NSITSP (National Society for IT Service Providers). -Jason takes us through the history of his consulting practice, where he handles a variety of operating systems. -We discuss how IT support is not just supporting the endpoint anymore. You have to be a security expert as well. -Jason says this is also where the NSITSP comes in. -The idea of NSITSP is that our industry wasn...
2024-03-2655 minCommand Control Power: Apple Tech Support & Business TalkBattery Powered M4 iMacSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-03-1959 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 401: Interview With Ryan Grimes Of My IT IndySam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-03-1254 minCommand Control Power: Apple Tech Support & Business TalkAssume The Magic PoseSam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-03-051h 04Command Control Power: Apple Tech Support & Business TalkA Desperate Cry For HelpTopics: -Has Sam really not backed up in an extraordinary amount of time? -This sparks a discussion about backup policies in general. -We talk about the 3-2-1 backup strategy and how relevant it still is. -Joe shares a client story about how a calendar syncing app removed calendar history. -If you're a consultant, finding a backup service with affiliate options can be beneficial financially. -We are constantly fighting the good fight about keeping macOS and hardware up to date. -Joe charges a fee for...
2024-02-2747 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 361: Command Control Power "Almost Live" at ACEs 2020Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-02-201h 01Command Control Power: Apple Tech Support & Business TalkThe Mac at 40 With Chris Hawver, Tim Pearson, Ted Freitas & Steve SorboCelebrate 40 years of the Mac with Sam Valencia, Jerry Zigmont, and Joe Saponare, seasoned Apple Consultants Network members. These tech experts share 20+ years of experience through discussions on: solving tech support mysteries, hilarious client stories, and the Mac's impact on technology and culture. Joining them are Chris Hawver, Tim Pearson, Ted Freitas, and Steve Sorbo for a nostalgic journey.
2024-02-1357 minCommand Control Power: Apple Tech Support & Business TalkExploring Installomator with Isaac Ordonez of Mann ConsultingTopics: -Today we will cover Installomator - an excellent Github project originally designed by Armin Briegel, creator of scriptingosx.com and friend of the show. -To help further that discussion, we welcome Isaac Ordonez, Director of Technology at Mann Consulting. -Isaac handles a number of different instances and has a lot of experience in Installomator. -He gives us the breakdown of how Installomator can benefit your fleet. Namely by helping to manage updates. -Starting out in high school, Isaac has been managing Mac computers for a number of years.
2024-02-0638 minCommand Control Power: Apple Tech Support & Business Talk551: Triumphs, Twists, and Unexpected JoysTopics: -We have recently completed our rates survey. Stay tuned for more information. -Jerry wants to know what has changed about our businesses for the better. -Recurring fees have been a tremendous change for him. -He also purchases a 2023 Mac Mini to filter out his spam emails. He uses SpamSieve to filter out junk mail. -MacAdmins Slack has a for sale channel. -Jerry also uses the new Mac mini for home automation. -Joe & Sam discuss their automations as well. -For 2024, Sam has been...
2024-01-3051 minCommand Control Power: Apple Tech Support & Business TalkBest Of CCP - 133: Jonathan Spiva of 74bit.com - "IT As A Service"Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2024-01-2356 minCommand Control Power: Apple Tech Support & Business Talk549: Embrace The Action ButtonTopics: -Jerry was recently studying for the Apple Device Support Exam when he discovered Handoff was not working properly. -Handoff and Universal Clipboard are features of Apple's Continuity. -Eventually, signing out of iCloud on both devices and signing back in corrected the issue. As an aside, he had to turn off ScreenTime in order to sign out of iCloud. -An alternative solution, via this YouTube video resolved Universal Clipboard for most by running this command: defaults write ~/Library/Preferences/com.apple.coreservices.useractivityd.plist ClipboardSharingEnabled 1 -Joe is very happy...
2024-01-1652 minCommand Control Power: Apple Tech Support & Business Talk548: Interview With Chad Swarthout and Ryan Ball of Alectrona - Patch Management Thank you to our VIP sponsors! Topics: -We are pleased to welcome back Chad Swarthout, founder & CEO of Alectrona. We also have the pleasure of welcoming Ryan Ball, Director of Engineering at Alectrona. -Chad was on the show back in 2019 -We discuss the road Alectrona has taken since back in 2019. -Chad had the insight to go fully remote and close his office prior to the pandemic of 2020. -A majority of their clients have offsite employees as well. -All of the clients Alectrona has...
2024-01-0957 min