Shows
Community Health CollectiveFrom Surviving to Stable: How to Turn This Year’s Funding Into Long-Term Financial HealthFrom Surviving to Stable: How to Turn This Year’s Funding Into Long-Term Financial HealthHosted by: Jill Steeley――――――――――――――――――――Episode OverviewShort-term funding relief is here—but is your health center using it wisely? In this episode, Jill Steeley makes the case that the most dangerous thing a healthcare leader can do right now is mistake temporary funding for long-term stability. She challenges health center leaders to use this funding window intentionally, shifting from reactive survival mode into deliberate, strategic building.――――――――――――――――――――In This Episode, You’ll Learn:Why recent funding approvals represent a window of opportunity—not a solutionThe di...
2026-02-1112 min
Community Health CollectiveStop Waiting for Funding Certainty: The Business Model Shift You Need for 2026What you'll learn in this episode:Federal funding uncertainty isn't what's actually keeping your health center stuck—it's the business model you've built around it. In this episode, Jill challenges the narrative that FQHCs must be perpetually grant-dependent and shares why the current dysfunction in government might be the catalyst you need to transform your health center's financial foundation.Key topics covered:Why funding instability isn't the real problem facing health centersThe three hidden reasons health centers stay stuck (none involving Congress)How Pureview Health Center went from 62.5% federal funding dependency to just 17%—while serv...
2026-02-0413 min
Community Health CollectiveTransforming Healthcare Operations with AI: Real Solutions for Real ProblemsTransforming Healthcare Operations with AI: Real Solutions for Real ProblemsGuest: Alan Stickler, Head of Technology, Vital InteractionEpisode Length: ~58 minutesEpisode OverviewHealthcare is drowning in operational inefficiencies—sky-high no-show rates, unfilled last-minute cancellations, burned-out staff making endless phone calls, and communication gaps that cost money and compromise patient care. But what if AI could solve these problems in weeks, not years?In this episode, I sit down with Alan Stickler, Head of Technology at Vital Interaction, for an honest conversation about how AI is transforming healthcare operations ri...
2026-01-2853 min
Community Health CollectiveRecruitment Crisis 2026: Why 94% of Employees Stay When You Do This One ThingEpisode Length: 32 minutesEpisode DescriptionStruggling to recruit and retain top talent at your health center? The solution isn't ping pong tables or pizza Fridays—it's professional development. In this episode, Jill Steeley breaks down why professional development is the most powerful (and underutilized) strategy for building and keeping a high-quality team in 2026.You'll discover the sobering statistics driving today's workforce crisis, the psychology behind why people really leave their jobs, and the five common mistakes executives make with professional development (plus what actually works instead).Whether you're facing high turnover, st...
2026-01-2132 min
Community Health Collective$9K to $40K Monthly: How One Software Automatically Recovers Hidden Revenue for Health CentersGuest:Howard ArcherCEO, Fix HealthcareITWebsite: www.fixht.comEpisode Description:What if your health center is leaving $9,000 to $40,000 on the table every single month? In this episode, Jill Steeley sits down with Howard Archer, CEO of Fix Healthcare Technology, LLC, to discuss how RetroCAID is helping federally qualified health centers (FQHCs) automatically recover hundreds of thousands—even millions—of dollars annually in retroactive Medicaid reimbursements.Howard shares the shocking reality: 17% of uncompensated encounters become eligible for Medicaid reimbursement within timely filing, but most health centers are...
2026-01-1440 min
Community Health CollectiveNavigating the 2025 UDS Report - Changes, Mistakes, and Best PracticesJoin Jill Steeley and UDS expert Steve Weinman as they break down everything you need to know about the 2025 UDS report submission. From the history of this critical reporting requirement to the latest changes and common pitfalls, this episode is essential listening for any community health center leader preparing their submission.Steve Weinman - FQHC Consultant and CEO Bootcamp PartnerEmail: sdweinman@fqhc.orgHas completed UDS reports every year since 1984Specializes in helping health centers ensure accurate, compliant submissionsKey Takeaways1. UDS Report History & ImportanceEvolved from Bureau...
2026-01-071h 09Community Health CollectiveAvoiding Costly Legal Mistakes: Essential Risk Management for Federally Qualified Health Centers with Attorney Matt StevensIn this enlightening episode, we engage with Attorney Matt Stevens to explore the vital topic of risk management within Federally Qualified Health Centers (FQHCs). Stevens, with his extensive background in healthcare law, articulates the myriad legal challenges that these health centers confront, particularly in the domains of employment law and compliance. He elucidates the importance of understanding the unique regulatory landscape that governs FQHCs, emphasizing that a nuanced approach to risk management is essential for safeguarding their operational integrity and financial viability.The discussion further delves into the intricacies of employment-related legal...
2025-12-1742 minCommunity Health CollectiveInheriting a Team as a New Clinical Director: What to do FirstMost clinical directors don’t get to build their team from scratch — they inherit habits, frustrations, and unwritten rules. If you’re a new medical or dental director trying to “make it work” with a team you didn’t choose, this episode will help you lead with confidence.Jill shares her proven 5-step approach to building trust quickly with inherited teams, even when they’re resistant, burnt out, or unsure about your leadership.In This EpisodeWhy new directors feel pressure to fix everything fastThe #1 mistake most new leaders makeHow to run Jill’s 20...
2025-12-1034 minCommunity Health CollectiveWhy Your Health Center’s Brand Is Costing You Patients (And How to Fix It)When Jill’s health center rebranded in 2015, brand recognition surged from 23% to 94% in just two years. They gained 1,000+ new patients annually and finally recruited providers after years of trying.In this episode, Murray Steinman, CEO of Flying Horse Communication, explains why confused brands lose patients, how to repair reputations, and the signals that your brand is holding your mission back. If patient numbers are flat or your community doesn’t understand who you serve—this episode is your wake-up call.In This EpisodeWhy healthcare branding is more competitive than you thinkThe “confusion problem” that pushe...
2025-12-0347 minCommunity Health CollectiveYou Can't Out-Recruit a Broken Culture: Why Your Provider Recruitment Strategy Is FailingIs your recruitment problem… actually a culture problem?In this solo episode, Jill Steeley shares the uncomfortable truth most clinical directors eventually discover: you cannot out-recruit a broken team environment.If you’re constantly interviewing, raising salaries, offering bonuses, expanding your search radius—and STILL can’t fill (or keep) provider positions—this 15-minute episode will reframe everything.What You’ll LearnHow broken team culture creates a never-ending recruitment loopWhy great candidates can feel dysfunction—and quietly walk awayHow new hires absorb negative culture instead of fixing itWhy recruitment fa...
2025-11-2620 minCommunity Health CollectiveMastering Payer Negotiations: Insider Strategies from Both Sides of the TableWhat if you could sit across the negotiation table from a commercial payer who's also been an FQHC CEO? In this revealing conversation, Jill Steeley interviews Justin Murgel, Senior VP of Provider Networks at Mountain Health Co-Op and former CEO of an FQHC. Justin shares insider knowledge about what payers are really looking for, the biggest mistakes health centers make, and exactly what data moves the needle in contract negotiations. If you've ever felt intimidated by payer negotiations or haven't renegotiated your rates in years, this episode is your roadmap.Guest: Justin Murgel, Senior Vice President of...
2025-11-1956 minCommunity Health CollectiveDiscover Your Leadership Style and Break Through Your Career CeilingDiscover Your Leadership Style and Break Through Your Career CeilingFeeling stuck in your healthcare leadership career? In this transformative solo episode, Jill Steeley introduces her framework of the four healthcare leadership styles and reveals why brilliant, capable leaders stay at the same level for years. This isn't about fixing your weaknesses. It's about understanding your natural leadership pattern, identifying the predictable trap that comes with it, and strategically positioning yourself for advancement.The Core ProblemWhat Jill hears from healthcare leaders:They feel stuck and brokenThey think they...
2025-11-1233 minCommunity Health CollectiveSpeed as Your Competitive Advantage: Reducing Patient Wait Times at Every TouchpointPatient satisfaction isn't just a nice-to-have anymore—it's make-or-break for retention, outcomes, and your competitive advantage. In this practical solo episode, Jill Steeley tackles one of the most powerful yet underutilized levers in healthcare: speed. Learn how to provide excellent, thorough, compassionate care while respecting your patients' time at every single touchpoint in their journey through your health center.The ProblemA typical new patient experience:8-10 minutes on hold to schedule an appointmentScheduled 3 weeks outLong check-in line upon arrival30+ minutes past appointment time in waiting roomAnother 15 minutes waiting in exam room10-minute visit wi...
2025-11-0422 minCommunity Health CollectiveThe 5 Essential Pillars of Health Center Business PlanningAre you just copying last year's plan and calling it done? In this comprehensive solo episode, Jill Steeley breaks down the five essential pillars every health center needs in their annual business plan—whether your fiscal year runs January to December or any other cycle. Moving beyond day-to-day firefighting, this episode provides a strategic framework for positioning your health center for success in an ever-changing healthcare landscape.Key Topics DiscussedWhy Business Planning MattersMoving beyond day-to-day firefighting to strategic thinkingHow healthcare landscape changes demand annual strategic reviewThe difference between compliance planning and strategic pl...
2025-11-0337 minCommunity Health CollectiveNavigating ICE Raids: How FQHCs Can Protect Patients and StaffIn this critical episode, Jill Steeley sits down with Steve Weinman, owner of FQHC Associates and veteran of 40 years in community health, to discuss one of the most pressing challenges facing health centers today: ICE raids and immigration enforcement. They explore the legal protections available to health centers, practical strategies for maintaining patient access, and how to balance mission with safety during uncertain times.Guest: Steve Weinman, FQHC AssociatesKey Topics DiscussedThe Current RealityICE arrests have increased by 1200% in some jurisdictions in 2025Over 460,000 arrests nationwide in 2024, with numbers rising significantlyFear...
2025-11-0345 minCommunity Health CollectiveCourage Over Confidence: Working Through Fear as a LeaderCourage Over Confidence: Working Through Fear as a LeaderIn this inaugural episode, Jill Steeley opens up about what almost stopped her from starting this podcast—fear. She shares her personal journey of overcoming fear as a former FQHC CEO and now business owner, and provides practical strategies for community health leaders to push past their own fears and accomplish their biggest goals.Key Topics DiscussedThe Role of Fear in LeadershipHow fear manifests differently for new versus seasoned leadersCommon fears for health center CEOs: compromising mission, staff re...
2025-11-0321 min
AM Chamber ChatsEpisode #3 – Leadership Series: 4 Components to Creating & Leading Your Team & BusinessAM Chamber Chats is hosted by Amanda Mulcahy and is a production of the Helena Area Chamber of Commerce, sponsored by Ryan Stavnes of EXIT Realty Helena.Kicking off our Leadership Series is Jill Steeley, Director of Network Management at Blue Cross Blue Shield Montana and she is also a FQHC Executive Leadership Coach. As former CEO of PureView Health Center, Jill has had years of experience as a leader while building a team and growing business. She talks about 4 main components to being an effective leader in this episode.Mentioned:Extreme Ownership...
2023-08-2823 min
The Montana Dream CastJill Steeley, You Are UpWelcome Jill Steeley and her son to their first ever podcast as we talk about hunting, fishing, and just getting it done in the outdoors. Jill and I also talk about our trip to Salt Lake where we took in a Tool concert. Yeah, she's a BIG fan.
2016-10-2852 min