Shows
The BHPH Morning ShowTrust as Currency: A Lesson from Dad's Map of Ranch LeasesIn this White Hat Wednesday episode, Jim Rhoads shares a deeply personal story sparked by the discovery of a dusty old shipping tube in a neglected storage unit. Inside? A hand-marked ranch country map from years ago—a symbol of integrity, earned trust, and the kind of legacy built not with contracts, but with character.
Through the lens of his father's stories—negotiating land access with nothing more than a handshake—Jim explores what it truly means to be a person of your word in today’s business climate. This episode is a tribute to a legacy of trust...
2025-08-0625 minThe BHPH Morning ShowCoded Compassion: When AI Learns to Serve, Not ReplaceWhat if AI could actually make customer relationships stronger? In this episode, Jim and Michelle break down what “coded compassion” really means—and how White Hat AI is being trained to serve people, not replace them. From operations to customer care, discover the upside of AI when it’s built with trust, empathy, and long-term thinking.
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2025-07-3038 minThe BHPH Morning Show[Weds 4pm EDT] Where Grace Meets Grit: The Real Roots of the White Hat WayIn this deeply personal edition of White Hat Wednesday, Jim steps away from the usual playbook to reflect on the life and legacy of his mother—a woman remembered not just for her grace, but for the quiet grit that defined a generation.
Set against the backdrop of a farm and ranch upbringing in western Oklahoma, this episode explores the salt-of-the-earth values that shaped not just a family, but the very foundation of the White Hat Way.
From Southern elegance to red-dirt resilience, Jim connects the dots between a small town’s outpouring of love and...
2025-07-1634 minThe BHPH Morning ShowProgress Through Partnership: Real Collaboration, Real Gains for DealersThis week on White Hat Wednesday, we celebrate the inking of a collaborative agreement between White Hat Way and a leading DMS provider — built on one mission: to deliver real, measurable progress for BHPH dealers.
In this episode, Jim and Michelle break down how this collaborative understanding represents a leap toward industry-wide standardization, smarter operations, and a future where independent dealers don’t just keep up — they lead.
You’ll hear:
Why this agreement matters for dealers now (and in the long run)
How collaboration will continue to shape the way ethical...
2025-07-0928 minThe BHPH Morning ShowThe 11 P's Playbook: A Framework for BHPH Success & SustainabilityIn this episode of the BHPH Morning Show, Jim Rhoads introduces The 11 P’s Playbook — a comprehensive framework designed to help dealers build not just a profitable business, but a sustainable and purpose-driven one. From foundational elements like Policies and Procedures to long-term goals like Personal Net Worth and Philanthropy, Jim walks through each “P” and explains how they interconnect to drive clarity, consistency, and lasting success. This episode offers dealers a powerful lens for evaluating and elevating every aspect of their operation.
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Find the BHPH Mor...
2025-06-2055 minThe BHPH Morning Show[FRIDAY] Debt Load vs. Loan Flow: How Much Can Your Portfolio Handle?In today’s episode of the BHPH Morning Show, we introduce a powerful new calculation designed to help dealers answer a critical question: How much debt can your portfolio support? Jim breaks down a practical formula that turns your portfolio’s real-world performance into a measurable debt capacity—no theory, just usable insight. Whether you're looking to expand, refinance, or simply sleep better at night, this episode will show you how to match debt load with actual loan flow. Tune in, take notes, and walk away with a new lens for making capital decisions the White Hat Way.
Fin...
2025-06-0642 minThe BHPH Morning ShowThe Courtesy Call Payoff: How Car-Lotta Drives Collections with ConversationJoin Jim and Michelle Rhoads as they sit down with Charles Pompey and Brian Malet of Car-Lotta Credit and Car Sales, featured dealers from the April issue of UCD Magazine. In this episode, these PA dealers shares how a simple shift in customer engagement—routine courtesy calls—led to a noticeable boost in collections.
Discover how regular, non-confrontational contact created stronger customer relationships, improved payment behavior, and deepened trust in the BHPH process. It's a case study in how soft skills and consistent communication can deliver hard results.
Whether you manage a dealership or a coll...
2025-05-0934 minThe BHPH Morning ShowRisk It, Rate It, Reap It: The Cash-on-Cash Formula for BHPH SuccessIn this Friday episode of The BHPH Morning Show, Jim and Michelle Rhoads break down one of the most crucial yet hard-to-understand metrics in Buy Here Pay Here: cash-on-cash return. They’ll walk you through how this calculation reveals the true performance of your deals—and what every operator can learn by measuring it over a 24-month window. Learn how to compare your initial cash risk to your annualized yield, and discover the insights it unlocks about your underwriting, pricing, and collection strategies. Jim shares real-world examples from V8 dealers' deal structure and portfolio performance, while Michelle asks for clar...
2025-04-1846 minThe BHPH Morning ShowWeds: Celebrating Michelle on Her Birthday! And Other News from Vegas!It's Michelle's birthday. It's an opportunity for her grateful co-host to celebrate her and the many things she does for the Morning Show, White Hat Way and our industry. Plus, we'll share updates from the NIADA Convention after the first full day.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
2024-06-1914 minThe BHPH Morning ShowWhite Hat Way Converted to B-Corp (and Other News)By prioritizing PURPOSE over profit, White Hat Way is striving to make it clear to everyone in BHPH & LHPH (dealers, clients, colleagues, etc.) that its main objective is to rally folks around a mission. To that end, the company has taken another step toward clarifying that objective.
B-Corp = Benefit Corporation. White Hat Way has remitted the necessary paperwork. In short, the company must always demonstrate going forward that, as a for-profit entity, it serves a social good. By rule, the company's executives must now factor the social impact into their business decisions. Whatever value the White Hat...
2024-02-2643 minThe BHPH Morning ShowJohn Frullo (TxIADA) Joins a "Truth About Trust" ConversationTexas' IADA Executive Director John Frullo joins this White Hat Wednesday on the week that Jim's article on "The Truth About Trust" is scheduled for release in the Association's Texas Dealer Magazine. Other friends of White Hat Way will also add to the conversation including Tim Byrd (WHW Founding Sponsor), Karen Kane Barnett (WHW Ambassador), Nebraska dealer Candice Price, Mid Atlantic Executive Director and Pennsylvania dealer Tommy Brandis (Honorary WHW Dealer) and colleague George Montemayor.
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2024-01-0347 minThe BHPH Morning ShowThe Price We Pay for Higher Prices (in BHPH)]Note from Co-host Jim Rhoads: I failed to mention during this live broadcast that dealers who offer leasing do NOT experience the same impact from sales tax and income tax. For clarification, please contact me directly at jim@whitehatway.com]
Versus retail, we know prices have to be higher in the Buy Here Pay Here (and LHPH) sector. Clearly, there is more risk. In this Monday episode, we will uncover some important math for dealers to consider when setting prices. In particular, we'll break down the unavoidable cost of going higher. Want to join the virtual conversation...
2023-12-1228 minThe BHPH Morning ShowThe Future of White Hat Way with Guest Karen Kane BarnettKaren Kane Barnett joins this White Hat Wednesday as we chat about the future of White Hat Way. As the first WHW Ambassador, Karen will add her perspective as Michelle and I present the "Vivid Vision" [Credit: Cameron Herald] of White Hat Way. We'll apply our own 10-year approach to our own mission and attempt to paint the picture of White Hat Way a decade down the line.
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Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we...
2023-11-1535 minThe BHPH Morning ShowIntroducing "Appendix W - the Founders' White Hat Way Pledge"What is "Appendix W?" It's brand new - a simple but important document created by the hosts of this podcast and the founders of White Hat Way - Jim & Michelle Rhoads. It will accompany all WHW agreements (joint ventures, partnerships, sponsorships, client engagements, etc.) going forward. It was created to essentially say "the folks whose signatures appear below subscribe to the principles and practices outlined here." So, it is more of an "ethical document" than a legal one. On this White Hat Wednesday broadcast, we'll review the language and explain how White Hat dealers can eventually make the same...
2023-10-1139 minThe BHPH Morning ShowMajor Announcement on Our 200th Episode!!! Tim Byrd and Tim Lawrence Join ...Tim Byrd (DealerRE) and Tim Lawrence (LHPH Capital) join our 66th White Hat Wednesday to publicly announce their financial commitment to the advancement of White Hat Way! As founders of WHW, Michelle and I are excited to share that these two highly-reputable companies represent the "first dominos to fall" in developing "White Hat" education, tools and other solutions for BHPH/LHPH dealers and consumers. Join in to hear the WHW vision and how the growing collective effort will have a positive impact on our shared industry.
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2023-08-3034 minThe BHPH Morning ShowNext Stop on the "BHPH Rhoads Show" - LIVE from the Parking LotWe're live from the parking lot in Sin City! An impromptu business meeting held us over another night. So, we'll broadcast from the car right before stepping into an important executive meeting. It'll be a good chance to recap the events and connections at the NIADA convention and look to what's next!
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive...
2023-06-2815 minThe BHPH Morning ShowCollections Recap for May: From Delivery to Final PaymentOur theme for May has been collections. In this episode we recap all the topics for the month. Plus, we'll share a few new ones in hopes of more success - both dealers and customers.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our...
2023-05-2934 minThe BHPH Morning ShowGuest Brent Carmichael on Collections & the Past, Present & Future of BHPHAn increasing number of dealers are feeling pressure as a result of the financial struggles of their customers. Post-refund-season delinquencies are on the rise. Could faltering portfolios lead to a shakeout of sorts? If so, what are some keys to riding out any would-be storm and prospering in the months and years to come? Brent Carmichael joins our Friday conversation about the current climate and the opportunities that may abound for well-positioned dealers.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every...
2023-05-2638 minThe BHPH Morning ShowBHPH Collections: Why All the Friction and Drama, Y'all?Across the Buy Here Pay Here industry, we see far too much frustration and hostility. And in BHPH collections departments, morale is low and turnover is high. Why?! Where is the rub??? Join this White Hat Wednesday to hear ways to squelch some of the static.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing...
2023-05-2636 minThe BHPH Morning ShowIs the Collections Department REALLY Performing Well??? The Top 2 Ways to KnowMany dealers struggle to know which numbers to watch when it comes to collections performance. Delinquency and recency don't tell the whole story. Today, we'll give you the best 2 numbers to watch for both near-term and longer-term results. We'll also discuss how the company's overall approach or collections philosophy has an impact on "conversion rate" and even the rate of employee turnover.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle...
2023-05-2323 minThe BHPH Morning ShowMaggie Pugesek Talks About How to Make More Effective Collections CallsWant your #bhph collectors to be more effective on the phone??? Tune in to this Friday episode for pro tips from expert trainer Maggie Pugesek (C&M Coaching). Learn the best ways to connect and collect!
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use...
2023-05-2036 minThe BHPH Morning ShowWhite Hat Weds: Why Do Some BHPH Customers Lie (and Hide)?Let’s look back on two Facebook polls pertaining to “customer honesty” and break down some of the reasons that customers sometimes choose to lie to BHPH collectors. Of course, we’ll offer some tips on how to improve both communication and honesty. And what is the “KLT Factor?” Tune in LIVE at 11am EDT to find out!
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subpri...
2023-05-1843 minThe BHPH Morning ShowCollections Continues: When Is the Right Time to Order the Repo???How can we know when it is time to pull the trigger on a repo? Beyond the legal requirements, what is an appropriate practice in this area? Join the broadcast LIVE at 11am EDT to hear how dealers can know with certainty that the end of the line has been reached.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention...
2023-05-1629 minThe BHPH Morning ShowGuest Bill Elizondo Joins to Share Ways Dealers Can “Save More BHPH Repos”NIADA Senior 20-group moderator and seasoned trainer Bill Elizondo joins to discuss ways that dealers can prevent more accounts from landing on the repo list. We’ll also examine the costs associated with acquiring (and losing) BHPH customers. Join the BHPH Morning Show LIVE every MW&F at 11am EDT!
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #ma...
2023-05-1642 minThe BHPH Morning ShowWhite Hat Weds: In BHPH Collections, Is Kindness a Sign of Weakness?Most have heard the expression “You can catch more flies with honey.” But is it true??? Doesn’t being “kind” just lead to customers expecting more and taking advantage? In this White Hat Wednesday episode, we’ll break down the pros and cons of approaching customers with a helpful attitude with our special guest, Dealer, Jonathan Jauregui. Plus, we’ll offer some bend-without-breaking suggestions that can translate to long-term success!
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim...
2023-05-1140 minThe BHPH Morning ShowTone-setting in Collections - Early Accountability With BHPH PaymentsPreviously, we’ve suggested adopting a "friendly but firm" approach to collections. In this episode, we’ll talk through ways to handle first-time defaults or requests for arrangements. Tune in to learn how setting the early tone can lead to a long and successful relationship with the customer.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much...
2023-05-0937 minThe BHPH Morning ShowNIADA Check-in: Meet New CEO Jeff MartinJeff Martin first appeared on the BHPH Morning Show in 2022, then as TxIADA’s Executive Director. Now, he returns as the CEO of the National Independent Auto Dealer’s Association. The June convention will certainly be among the topics. Join the Friday broadcast live at 11am EDT to ask your questions of NIADA’s new Chief.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automo...
2023-05-0833 minThe BHPH Morning ShowBHPH Collections - Taking Away the “Ignorance Factor”Ever wonder if you and/or your BHPH collections department could have done more to avoid a repo and save a customer? If so, you wouldn’t be alone! Tune in to this White Hat Wednesday broadcast to learn the best way to communicate expectations and solutions to account holders. The result will be more happy customers and collectors. Your repo agent, on the other hand, might want to find a second job!
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Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at...
2023-05-0831 minThe BHPH Morning Show11 Collections Topics in May: #1 - Setting Up Customers for SuccessBefore handing a new BHPH buyer the keys to their financed vehicle, there are LOTS of things that can be done to set the customer up for long-term success in the collections department. In this first episode in May, we’ll review our “pre-collections” list before moving into the account management side for the rest of the month.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph...
2023-05-0227 minThe BHPH Morning ShowJimmy Rambo (Spartan Financial) Explains the Importance of Collateral Recovery Rate (CRR)Collateral Recovery Rate (CRR) is a number that just about everyone in BHPH looks to as a measure of portfolio yield/performance. Lenders use it. Bulk buyers likely factor it into their bid. Jimmy Rambo, Senior Manager of Asset-based Lending with Spartan Financial Partners walks us through the formula. Good episode to catch on video!
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive...
2023-04-2839 minThe BHPH Morning ShowBHPH Underwriting - Guest (Atty) Steve Levine Explains How to Be Both Compliant AND FlexibleIs Buy Here Pay Here underwriting in the crosshairs of federal or state regulators? If so, how can dealers continue to provide unconventional finance solutions for consumers in need without stepping out of bounds? Steve Levine, longtime attorney with Ignite Consulting Partners joins LIVE with the answers.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much...
2023-04-2837 minThe BHPH Morning ShowStresses of Today's BHPH Dealer: Who Survives and Who Dives?The economy is faltering. Costs are running high for inventory, groceries, and capital. In times of stress, some BHPH dealers will thrive while others take a dive. What actions can dealers take now to be among the winners in this time of incredible opportunity? Join us LIVE at 11am EDT to find out!
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics...
2023-04-2541 minThe BHPH Morning ShowPart 4: Jim's BHPH "Volume Formula" - Measuring the Potentially High Cost of Low VolumeIn this episode, we take the same cash flow and profit model that we’ve been working with in recent broadcasts to look at scenarios with low volume. Lower volume means fewer dollars required to fund contracts but what about the overall requirements for capitalization? Listen in to find out!
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #ma...
2023-04-2237 minThe BHPH Morning ShowBHPH Customer Success Stories: 30-yr PA Dealer Tommy Brandis JoinsTommy Brandis, creator of the private Facebook group “BHPH Success” and longtime PA dealer joins to tell some fun stories about his many customers across 30 years in Buy Here Pay Here. We’ll discuss the way that poor customers are perceived - right or wrong - in the BHPH credit segment. Marketing and story-telling expert Dave Murray, will participate as well.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests...
2023-04-2049 minThe BHPH Morning ShowFirst 5 Years of BHPH Cash Flow vs ProfitsIn today’s episode, we continue on the topic of capitalizing and reaching positive cash flow in a Buy Here Pay Here operation. This time, we’ll take a look at the PROFIT and CASH year over year for the first 5 years. Tune in at 11 EDT! You just might be surprised …
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #custom...
2023-04-1830 minThe BHPH Morning ShowPart 2: How Much Cash Does It REALLY Take To Start In Buy Here Pay Here?There are lots of off-the-cuff opinions on how much capital is required to start a BHPH operation. There are even more factors to consider. (volume, overhead absorbed elsewhere, owner's compensation, etc, etc). Plus, it is important to differentiate between personal funds required versus external/investment capital. In this follow-up episode, we'll use the same cash flow scenario to dig deeper into the numbers.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along...
2023-04-1532 minThe BHPH Morning ShowCustomer Accountability: Long-term Success By Being "Friendly But Firm"On this White Hat Wednesday, we'll be offering ways to hold customers accountable - with a smile! In particular, we'll share some best practices for getting customers to step up and "do their part" in maintaining a workable balance in what is expected to be a long business relationship.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing...
2023-04-1236 minThe BHPH Morning ShowHow To Forecast Cash Flow and Profit in Your BHPH Operation[Note: this particular episode may better viewed on video since screenshares were referenced throughout. See instructions below on where to find video versions.]
Episode Description:
Projecting capital requirements for a Buy Here Pay Here operation can be challenging. In this episode, we'll share how we've been doing it for more than 15 years.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime...
2023-04-1149 minThe BHPH Morning ShowVP of Dealer Dev Jeremy Beck Joins for the (April) Monthly NIADA UpdateIt's the first Friday of the month! Time for another NIADA update with Jeremy Beck. We'll be getting the latest on the June conference. Plus, we have some fun "get to know Jeremy" questions lined up ...
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning...
2023-04-0732 minThe BHPH Morning ShowThe Story of (Grandpa) Pablo Trujillo: One Source of "White Hat Way" InspirationWhite Hat Way is about principles. In our case, it's also our driving purpose! In this episode, Jim tells the story of his white-hat-wearing grandfather, Pablo Trujillo. To really understand the passion behind White Hat Way, it will help to know about the influences and role models that played a part in shaping the commitment to bring principled education to the Buy Here Pay Here industry. Tune in to hear about the man who embodied all the White Hat adjectives.
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2023-03-2235 minThe BHPH Morning ShowThe BHPH Dealer Files: Paradigm Shift (From Retail or Franchise Auto)Hear the true story of one dealer who struggled to fully grasp just how different Buy Here Pay Here would be from the used car retail business he knew well. Despite our best efforts, his team was not successful in putting aside the "retail mentality" that was so ingrained. We hope that by telling their story anonymously, others can avoid paying a similar price.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads...
2023-03-2028 minThe BHPH Morning ShowKeys To Sourcing Early Buy Here Pay Here Funding with Karen Kane BarnettOur friend and yours, Karen Kane Barnett, joins Friday to talk capital, especially early-stage money. As a well-traveled funding specialist, she can share how dealers can best gain access to hard-to-find dollars. She also knows the industry well so bring your questions and tune in at 11 EDT!
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much...
2023-03-2036 minThe BHPH Morning ShowThe Most Valuable Thing in Your BHPH Business? Could That Be Changing?Many in Buy Here Pay Here will say that the most valuable thing in their business is their portfolio of contracts. For most, that is definitely the largest. But, with good planning, we are aware of two more things that could prove to be worth more! Our COO, Dave Murray, brings his knowledge to this important topic.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph...
2023-03-1432 minThe BHPH Morning ShowI Love My BHPH Business, But What If I Ever Want or Need to Get Out?Check out this story! Steve Taylor, Director of Acquisitions for America's Car-Mart and Jim discuss how their common interest in "blue sky" in Buy Here Pay Here goes back to at least 2019. Mr. Taylor talks about how he came to be a "former dealer' himself.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
2023-03-1237 minThe BHPH Morning ShowQualified or Disqualified in BHPH? Who Decides? And When?Is your BHPH sales process costing you deals? Could salespeople be "brooming" potential buyers without your knowledge? Join us at 11 EST as we talk about ways to make your process more inclusive to boost sales volume! Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf...
2023-03-1234 minThe BHPH Morning ShowReinsuring a Warranty or Service Contract? How Long? Which One? Both?Reinsurance agent/advisor George Spatt (FL) joins to help sort out the difference between warranties and service contracts. We'll discuss the factors that influence the decision for dealers. Plus, we'll ask this seasoned pro to share his observations regarding the recent events with the big automotive and BHPH groups. Find the BHPH Morning Show right here on YouTube every Mon, Wed, & Fri at 11am eastern where Jim and Michelle Rhoads talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of...
2023-03-0638 minThe BHPH Morning ShowNIADA Monthly Update with Jeremy Beck - March 2023Join us for our monthly visit with Jeremy Beck, NIADA's VP of Dealer Development to hear all about what is happening at our industry's national headquarters. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also...
2023-03-0533 minThe BHPH Morning ShowCash Chasm ... Where's the (Early-stage) Money for BHPH Dealers??? Hear One Dealer's StoryWe often work with dealers who are seeking BHPH funding solutions, especially early in their business life, Demand for Buy Here Pay Here capital is not new. In this episode, we'll explore the reasons that those new to in-house financing struggle to find suitable funding. Longtime CFO, entrepreneur and early-stage dealer Brent Davis (FL) joins us to share his own observations in navigating the capital chasm.
BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads...
2023-03-0144 minThe BHPH Morning ShowAbsenteeism ... Can It Ever Work in Buy Here Pay Here?Exit and succession planning expert Mark Burkholder joins along with Brent Carmichael, consultant and 20-group moderator with NCM. We'll ask these seasoned pros about absentee owner success stories in BHPH. Plus, we'll talk about how to make a BHPH operation continue to produce income well into retirement years.
Where to Find the Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and...
2023-02-2743 minThe BHPH Morning ShowWhy (Some) Dealers Fail in Buy Here Pay HereWhat are some of the most common causes of failure (or struggles) in Buy Here Pay Here? In this episode we'll recap some of the lessons shared by Brent Carmichael of NCM Associates in last year's guest appearance on the "Tote the Note" podcast. Learning from the mistakes of others is the best way to avoid ending up in the same spot!
Where to Find the Video Version
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured...
2023-02-2432 minThe BHPH Morning ShowWhite Hat Weds: The Cost of Taking a Repo (& Default) PersonallyIt is known that a big part of collections is enforcement. It may even be essential in retraining consumers with poor credit. But when collectors and supervisors and decision-makers allow defaults to become personal, the business can suffer in ways that could be avoided. In this episode, we'll discuss some of the common hard and soft costs.
Where to Find the BHPH Morning Show (on Video)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk...
2023-02-2230 minThe BHPH Morning ShowThe Buy Here Pay Here Experience Through the Eyes of the CustomerWhat is the experience these days of the customer who falls off the 'credit merry-go-round?" What can be done as dealer-creditors to improve that experience and customer success? In this episode, we'll talk through the stages of the interaction with BHPH dealerships: shopping, buying, and account management. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to...
2023-02-2228 minThe BHPH Morning ShowLessons from BHPH Mergers & Acquisitions with Paxton WrightWho better than Paxton Wright to talk about some of the important questions in Buy Here Pay Here??? We’re looking forward to asking the Managing Partner at Primalend Capital Partners and former 20-group moderator how dealers can make their business more profitable, fundable, and valuable. With Primalend being on the short list of M&A advisors, Paxton can share some observations about what buyers look for from sellers when it comes to mergers and acquisition. We’ll find out how that info can help any and all BHPH operators. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and...
2023-02-1734 minThe BHPH Morning ShowWho Benefits From Healthy Competition? Guest Jared Halsted Joins on White Hat WedsAndroid vs iPhone ... the all-in-good-fun debate continues! Arizona dealer and NIADA Board member joins as we discuss how the lessons of that competition example can be applied to our industry of Buy Here Pay Here.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't...
2023-02-1736 minThe BHPH Morning ShowKey Ingredients For Scaling Your BHPH OperationWhat is "economy of scale?" And does multi-location growth even make sense for every BHPH dealer? Tune in LIVE Monday at 11 EST to hear from longtime 20-group moderator and consultant Chuck Bonanno as we talk about what is required to scale a Buy Here Pay Here operation or just create more single-location volume.
Where to Find the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics...
2023-02-1335 minThe BHPH Morning ShowCPI & GAP - Tim & Taylor Byrd Explain How They Benefit The Customer And BHPH DealerWe're bringing many years of reinsurance experience to the microphones on Friday! Father and son team Tim and Taylor Byrd (Dealer RE in NC) join to explain about how CPI and GAP insurance work. We'll ask them to take us through the process and the math. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak...
2023-02-1044 minThe BHPH Morning ShowWhite Hat Wednesday: DOC Fees ... What's the Point?On the heels of news about 6-figure dealer fines, we'll discuss this add-on being targeted by some regulators. What are the pros and cons? And is the extra profit worth a fight? Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE...
2023-02-0938 minThe BHPH Morning ShowFriends & Family Investment in BHPH ... Does It Make Sense for "Uncle Larry?"We've seen it many times. In fact, we like to see it! When properly structured, private investment in Buy Here Pay Here can be a win for all involved. In this episode, we'll talk about that PROPER STRUCTURE ... Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget...
2023-02-0922 minThe BHPH Morning ShowJeremy Beck, VP of Dealer Dev, Joins with the NIADA Monthly UpdateJoin us for our monthly NIADA check-in with the VP of Dealer Development, Jeremy Beck, as he keeps us up to date on everything that is happening at NIADA, including the recent 20-group merger with Dealer Performance Groups (DPG).
About the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy...
2023-02-0327 minThe BHPH Morning ShowWhite Hat Wednesday: "Trust Me, I'm a Used Car Salesperson"The stigma around used car salespeople has probably been around since the first used car was offered up for sale. Arguably, it may be even worse in our industry of Buy Here Pay Here. Doesn't trust have to be earned? If so, does earning that trust translate into more sales? Join this White Hat Wednesday conversation ...
About the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance...
2023-02-0328 minThe BHPH Morning ShowDPG Merges with NIADA 20-Groups! Scott Allen (NIADA) and Rob Fox (DPG) Join at 11am EST to DiscussBREAKING NEWS!!! Word broke across social media this weekend about the "merging of 20-groups" between Dealer Performance Groups (DPG) and the National Independent Auto Dealers Association (NIADA). NIADA Board President and Texas BHPH Dealer Scott Allen joins us live Monday morning to explain how the merger developed and what it means for BHPH dealers, 20-groups, and the industry overall. Rob Fox with DPG also joins to recap the announcement.
About the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim...
2023-02-0326 minThe BHPH Morning ShowLet's Talk Shop! No, Literally, Let's Talk BHPH Service DepartmentsIn this Friday episode, we're talking shop ... in the literal sense. We'll discuss service departments in Buy Here Pay Here, Florida dealer Rich Pratt joins to share his growth story and the challenges he has faced along the way when it comes to reconditioning incoming inventory AND supporting customers after the sale. He has also seen the recently-released Tote the Note Podcast episode with Brent Carmichael (NCM Associates) called "Hardest Questions in BHPH: Should I Have a BHPH Service Department?" We'll get his take on those ideas as well.
Where to Find the BHPH Morning S...
2023-01-2137 minThe BHPH Morning ShowIn a BHPH Operation, What Is the Difference Between Good Debt and Bad Debt?In light of recent conversations with both dealers and capital providers, we'll chat today about external funding and debt in Buy Here Pay Here? In particular, we'll discuss how external money may or may not affect business models, deal structure and volume. Plus, we'll examine attitudes about business debt funding options.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are...
2023-01-1631 minThe BHPH Morning ShowWhat, If Anything, Does the CFPB's Suit Against CAC Mean to Main Street BHPH Dealers?Tyler Simmons (TX) and John DeFilippo (PA) join us as we read the tea leaves together. Is there anything in the language that can help the typical Buy Here Pay Here dealer stay out of the regulatory crosshairs? Tune in at the new time (11am EST) to be a part of the LIVE conversation.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
2023-01-1637 minThe BHPH Morning ShowMoving Beyond "Tribal Knowledge" to Create BHPH Enterprise Value in 2023Many BHPH businesses are vulnerable to the damage done by unexpected changes, including the loss of key team members. Moving beyond tribal knowledge is an important step in positioning your Buy Here Pay Here dealership to be more sustainable and valuable. Plus, you can enjoy all the benefits from implementing the necessary systems.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
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2023-01-1631 minThe BHPH Morning ShowThe NIADA Monthly Update with Jeremy Beck (Plus Interim CEO Melanie Wilson Joins)Join us for our monthly NIADA check-in with the VP of Dealer Development, Jeremy Beck, as he keeps us up to date on everything that is happening at NIADA. The Association's new CEO Melanie Wilson also joins to talk about their direction in 2023!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to...
2023-01-1630 minThe BHPH Morning ShowWhite Hat Weds: What Is Your Company's Identity? Is the Brand Clear?How do you get your customers to Buy Here, Pay Here and STAY HERE??? Let's talk about how to establish "white hat" brand clarity. What exactly is a "brand" and how does it fit into your marketing strategy? Join us to hear ways to create the kind of brand awareness that draws in new customers and keeps them! Our PA dealer friend Nik Dumin joins to share how he has successfully created brand awareness and connected to his community. Oh, and his sales are up!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every...
2023-01-1533 minThe BHPH Morning ShowLet's Talk 2023! Dave Murray Joins to Run Through What Lies Ahead for BHPH Nation TVOur COO, Dave Murray, is a former news director. He's played a huge role in the our launch and development of BHPH Nation TV. He joins on this first live broadcast of the Morning Show of 2023 to discuss what dealers can expect in the way of webinars, master classes and livestream events in the coming year.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much...
2023-01-1532 minThe BHPH Morning ShowBHPH Morning Show's 100th Episode with Lots of Guests [EDITED/SPLICED]What a fun way to observe the 100th episode of the BHPH Morning Show! And on the last episode of 2022, no less! So many distinguished guests "stopped in" to say hello including our own Dave Murray and Anamaria Beck. Brent Carmichael (NCM Associates), Bret Buike (Buckeye), Tim Lawrence (LHPH Capital), Emily DelTufo (PayNearMe) and Amanda Sanchez (Butler-Sanchez CPAs) were among our vendor friends who popped in. Current dealers and NIADA brass Scott Allen, Gordy Tormohlen and Jared Halsted were there too! Ben Goodman (NIADA 20-group Moderator) couldn't make it so Bill Elizondo (NIADA 20-group Moderator) re-introduced the now-famous #bennyonastick...
2023-01-1541 minThe BHPH Morning ShowWhite Hat Weds: How to Unify Our BHPH Industry in 2023!!!Who doesn't want unity in BHPH??? Michelle and I make an important public pledge and invite others to join us in unifying BHPH, starting with education! Join us on White Hat Wednesday to hear solutions that will benefit all involved.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on...
2023-01-1534 minThe BHPH Morning ShowStarting the New Year Right ... Here's Your 2022 Closing ChecklistIt's time to wrap up 2022. We'll run through a list of things to button up at year-end to position your BHPH operation for greater success in '23. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel...
2022-12-2634 minThe BHPH Morning ShowBHPH Industry Expert Chuck Bonanno Joins LIVE!When someone with Chuck Bonanno's experience joins, we have to ask about industry perspective - what's different and what's the same. As a current BHPH 20-group moderator with Dealer Performance Group (DPG) and someone who has many years of experience in the trenches, he definitely knows a thing or two about Buy Here Pay Here.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
2022-12-2431 minThe BHPH Morning ShowMaggie Pugesek Talks Phone Training ... Plus Michelle Sings a Christmas Tune!Well-known coach and trainer Maggie Pugesek (C&M Coaching) joins to share best practices when it comes to handling phone leads. We'll play some actual recorded calls to highlight dos and don'ts for your BDRs or sales team. Then, Michelle closes the show by singing a Christmas song!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use...
2022-12-2439 minThe BHPH Morning ShowWhite Hat Weds: Our 30,000 Foot View of the Fragmented BHPH IndustryOur (relatively) small industry is fragmented. Will it always be divided by competing interests? Or, could the entire segment benefit from unification? We'll share our perspective based on a sentiment expressed by LOTS of dealers.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't...
2022-12-2427 minThe BHPH Morning ShowCar Guy Coffee Time! Fellow Podcasters Lou Ramirez and Fred Lennartz JoinFellow and seasoned podcasters Lou Ramirez and Fred Lennartz III join the BHPH Morning Show to talk car business, coffee and their legacy as "Certified Solutionaries."
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The...
2022-12-2439 minThe BHPH Morning ShowJuggle Much Mr/Mrs Buy Here Pay Here Dealer???Are you good at juggling??? We often say that BHPH operations have a lot of moving parts. How many are there exactly?! Join us LIVE Friday at 9e/8c as we recap a recent client conversation around the "juggling act" that is the BHPH business.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning...
2022-12-2430 minThe BHPH Morning ShowGuest Jeremy Beck - NIADA's VP of Dealer Development Joins to Talk Jalapeno Strips (and NIADA)Join us LIVE as we chat with Jeremy Beck, VP of Dealer Development with NIADA. We'll get the latest on all things NIADA and compare notes on jalapeno strips! Who has the best fried jalapeno strips in Texas??? Tune in at 9e/8c to find out if Jeremy shares our opinion as amateur food critics.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
2022-12-2436 minThe BHPH Morning ShowHow White Hat Dealers Handle Unhappy Customers (A Role Play Melodrama)On "White Hat Wednesday," Jim (dealer) and Michelle (customer) demonstrate through role play how an experienced White Hat dealer would handle a frustrated or unhappy customer. Learning to use this approach can relieve much of the stress weighing on BHPH dealers plus the stress felt by their team and customers.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use...
2022-12-2438 minThe BHPH Morning ShowWhat Do Your BHPH Customers REALLY Want? And Need?What do BHPH customers truly need? And what do they want? Are we successfully differentiating between wants and needs? Is attempting to serve both a mistake? Does anyone really know the answer? In this broadcast, we'll share what we've observed about how dealers often navigate this balance and the price some dealers pay for wandering off their original business plan.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention...
2022-12-2437 minThe BHPH Morning ShowThanksgiving Theme: Gratitude & HumilityTune in to The BHPH (Buy Here Pay Here) Morning Show with Jim & Michelle Rhoads to hear our "gratitude rant" as Michelle and I humbly express our thanks for all the support and cooperation we've enjoyed across the #bhph industry this year.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak...
2022-12-2424 minThe BHPH Morning ShowWhite Hat Weds Guest: NIADA President-Elect Gordon "Gordy" TormohlenHe's a familiar name and face to many. We've had many conversations with the guy most widely known as "Gordy." On this Thanksgiving eve, we'll ask about what he's thankful for this season and what lies ahead for NIADA. We also have a few "Get to Know Gordy" questions lined up ;)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are...
2022-12-2440 minThe BHPH Morning ShowGuest Brent Carmichael, Sr Moderator with NCMOur guest for Monday is Senior Moderator and Consultant Brent Carmichael. He joins regularly as co-host of our "Hardest Questions in BHPH" series on the 'Tote the Note' podcast, but this is his first appearance on the Morning Show! It's always great to get the perspective of the guy who has moderated BHPH 20-groups for 15 years.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much...
2022-12-2432 minThe BHPH Morning Show[POLL RESULTS] Could Digital/Off-site Delivery Become a Thing in BHPH?Could digital/off-site delivery become a thing in BHPH? Is it already a thing? Are you missing the boat by only delivering at your dealership? Or will delivering through an all-digital process NEVER take hold in self-financing in the poor credit segment? Our dealer survey says ...
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy...
2022-12-2431 minThe BHPH Morning ShowWhite Hat Weds: Let's Talk (Lack of) Finance Education for ConsumersEver hear this one, dealers? "Can you get me in a car for $300 a month?" or "Can I get a car for $500 down?" Well, Michelle and I see the problem and we're taking steps to teach consumers (from a former dealer's perspective). These are your customers. Join the conversation!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to...
2022-12-2435 minThe BHPH Morning ShowWhite Hat Weds: What Do "White Hat Way" Practices Look Like in Action?When BHPH dealers adopt and operate from "White Hat" principles, how does it show up in day-to-day operations? How does leading with things like transparency and honesty impact the customers? The team? The dealer(s)? In this WHW broadcast, we talked through some of the benefits that we see in our travels. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use...
2022-10-1240 minThe BHPH Morning ShowWhite Hat Weds: Customer Service ... Are You Walking Your Talk???It is said that actions speak louder than words. Do our actions match our words when it comes to customer success? And when they don't what price do we pay? Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The...
2022-10-0537 minThe BHPH Morning ShowRichard Hudson Talks Upcoming Safeguards Rule DeadlineThe new requirements from the FTC kick in soon! Like it or not, dealers and finance companies should be taking steps now to prepare. Richard Hudson is a partner at Ignite Consulting Partners, a company that specializes in legal matters and training for the subprime automotive space. He answered our questions about what dealers should do and why they choose to emphasize good customer service over scare tactics in motivating dealers to act to protect their customers' data (and themselves in the process).
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed...
2022-10-0337 minThe BHPH Morning ShowShow Me the (BHPH) Money! How to Fund Your Operation at Any StageShould I be using floor plans in BHPH? What about payment stream advances? When does selling my paper make sense? Can I get a bank line of credit? What is the effective cost of the money sources and do I qualify? Are there other factors to consider when choosing a funding provider? Jim and Michelle Rhoads tackled all of these questions and more in this LIVE broadcast. More to come on this subject in the coming days ... Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and...
2022-10-0137 minThe BHPH Morning ShowThe One and Only Jack Carter (Turn & Burn Motors in GA) Joins for White Hat WednesdayCurrent GaIADA President and all-around good guy, Jack Carter, joined us to discuss his perspective on BHPH. We asked him about his business - what he's learned and how he feels about mentoring other BHPH dealers. Plus, he shared his takeaways from his 3rd NIADA Policy Conference held recently in DC. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our...
2022-09-2831 minThe BHPH Morning ShowJason March, Jacksonville Dealer & FIADA President Joins to Talk NIADA 2022 Policy Conference & October's FIADA Convention in OrlandoWe asked Jason about his trip this week to the NIADA 2022 Policy Conference. It's a great time to hear from someone who was "at the table" to talk about how policies in Washington DC affect independent dealers across the US. Plus, we did a quick rundown of FIADA's agenda for their upcoming convention. [Hint, hint: Jim & Michelle will be broadcasting LIVE at their event in Orlando on Tues, Oct 4th at 2:00 eastern]
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along...
2022-09-2335 minThe BHPH Morning ShowTommy Brandis Joins for Another White Hat WednesdayJim introduced an updated list of words that describe what it means to demonstrate a White Hat approach to being a Buy Here Pay Here dealer. Tommy added his perspective on customer service, reinsurance, transparency, community, empathy and more! Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH dealers. Don't...
2022-09-2130 minThe BHPH Morning ShowFt Worth (TX) Dealer Jonathan Jauregui Joins for Miercoles de Sombrero Blanco (White Hat Wednesday)Our friend and Ft Worth (TX) dealer joins to talk about how to best reach and serve the customer who speaks Spanish as their first language. We'll also hear how he came to be in the BHPH business and where he picked up his excellent marketing strategies! Tune in at 9am EDT for great tips from a very successful operator.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention...
2022-09-1432 minThe BHPH Morning ShowLuke Godwin & Jeff Watson of The Independent Dealer Podcast - How They Started and Why Some BHPH Dealers FailThis was a fun episode - hearing the story around how Jeff Watson and Luke Godwin got started with the Independent Dealer podcast. In what some on Facebook called a (podcasters) "double date," we also discussed near the end their view on how and why some BHPH dealers fail. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning...
2022-08-1337 minThe BHPH Morning ShowWhite Hat Wednesday! BHPH Nation Announced as a Dealer-funded Non-profit. All in BHPH Welcome!Check out this (recorded live) broadcast to hear about the next big thing for our BHPH industry and how we're bringing the "white hat" approach to education. We'll share our crystal-clear vision and the steps that we can all take now to put dealers in control of ethics-based education and improve the industry's image as a whole. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more...
2022-08-1130 minThe BHPH Morning ShowManagement Monday! #2 (of 5) - Breaking Down "The List"In this broadcast, Jim & Michelle continued the conversation on listing all the the things that Buy Here Pay Here dealers finds themselves involved in or doing daily, weekly, etc. They also suggested 4 category types to divide the list into. Tune into the next broadcast to hear important ways to start to better manage those items. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are...
2022-08-0931 minThe BHPH Morning ShowRising Tide in Buy Here Pay Here???Yes, the tide will continue to rise in the #BHPH industry! What does that mean for vendors and dealers? How might consumers be affected? Join us as we discuss how the entire segment benefits from the rising tide of Buy Here Pay Here resources and education. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak...
2022-07-1932 minThe BHPH Morning ShowHow to Help Your BHPH Customers to Be More SuccessfulIn this episode, we talked about CUSTOMER SUCCESS and the ways to make it easier for our often-struggling BHPH consumers to pay. We also examined why some Buy Here Pay Here dealers seem to put obstacles in the customer's path. Recent news about the CFPB ruling on "junk fees" sparked this topic.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We...
2022-07-1638 minThe BHPH Morning ShowGaping Holes: Deleting Inventory Etc. (6.22.22)To Delete or Not to Delete ... And By Whom?
Broadcast from Las Vegas during the NIADA Convention - June 22, 2022
Join Jim and Michelle Rhoads as they talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers.
2022-06-2530 minThe BHPH Morning ShowGUEST: Gordon Tormohlan (6.22.22)In this episode, hear seasoned dealer Gordy Tormohlen talk NIADA, his experience in the franchise car business and his current role as Buy Here Pay Here dealer and VP on the NIADA Board of Directors.
Join Jim and Michelle Rhoads as they talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers.
2022-06-2524 minThe BHPH Morning ShowHow to Collect in BHPH the White Hat Way (6.15.22)White Hat Wednesday - talking collection efficiency and how to measure success in BHPH collections. We discussed specifics around gross vs net and introduced the sure-to-be controversial notion of de-emphasizing delinquency, especially when it comes to bonus plans for collectors. Find the BHPH Morning Show right here on YouTube every Mon, Wed, & Fri at 9am eastern where Jim and Michelle Rhoads talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing
2022-06-1633 min