Shows
The Healthcare Leadership ExperienceHow Storage Impacts Your Patients & Your Bottom Line | E. 116Storage in healthcare is often seen as a low priority. Brad Fitzpatrick of FitzRight Storage Solutions explains why it plays a critical role for hospitals to Jim Cagliostro. Episode Introduction Brad explains why he is potentially in the business of ‘’life and death,’’ how Covid changed the storage landscape and the opposing views of storage as luxury versus necessity. He also highlights the positive impact of storage on hospital margins, and shares why success in business comes from a focus on customers and ‘’attracting’’, not chasing. Show Topics Two c...2024-07-1123 minThe Healthcare Leadership ExperienceFueling World-Class Performance | E. 115Success in every industry is about effective leadership. Business coach and author Steve Lover explains how every organization can inspire world-class performance to Jim Cagliostro. Episode Introduction Steve explains why confidence is the #1 priority for every employee, outlines the five keys to effective hiring and the three factors to fuel world-class performance and explains why customer service is dead. He also outlines why motivation doesn’t work, why organizations need to get messaging out of the marketing department and why everything happens on the other side of fear. Show Topics...2024-07-0338 minThe Healthcare Leadership ExperienceHigher Education for Healthcare Leaders | E. 114Higher education plays a vital role in preparing and developing healthcare leaders. Dr Giuseppina Pagnotta explains why to Jim Cagliostro. Episode Introduction Giuseppina shares her inspiration for going back to her doctorate during Covid, the importance of giving back to the world and how higher education can support career aspirations in nursing and healthcare. She also explains the role of connection, and why time is one of the most precious gifts leaders can offer. Show Topics Higher education can open doors Paying it forward: shar...2024-06-2624 minThe Healthcare Leadership ExperienceThe Power of the Language We Use in Healthcare | E. 113Language can have a powerful impact on the patient experience and our perspectives on illness. Claudia Cometa, author, pharmacist, and founder at Peace Advocacy Group explains why to Jim Cagliostro. Episode Introduction Claudia explains how her passion for advocacy arose following her father’s illness, and how moving away from images of a cancer ‘’battle’’ helps us to see our bodies as allies, rather than adversaries. She also highlights the barrier to healing created by the language of competition, how she found inspiration from the Princess of Wales, and why no patient should feel like the...2024-06-2035 min
The Healthcare Leadership ExperienceEducating The New Supply Chain Workforce Via Social Media | E. 112A competitive environment can prevent healthcare organizations from engaging online. Justin Poulin shares his insights into the untapped potential of social media with Jim Cagliostro. Episode Introduction Justin explains why the key to a successful podcast is consistency, how the pandemic masked issues with supply chain workforce shortages, and how silos in healthcare hold people – and organizations - back. He also explains why competition makes people fearful of social media, provides key tips to getting started and explains why ‘’chasing the money’’ will always leave you dissatisfied. Show Topics ...2024-06-0640 minThe Healthcare Leadership ExperienceWhy Your Old Healthcare Marketing Strategy Isn’t Working | E. 111Marketing effectiveness has fallen by nearly a quarter since 2020. Ian Baer, Founder & Chief Soothsayer at Sooth, offers his insights on how healthcare organizations can respond, with Jim Cagliostro. Episode Introduction Ian shares how 90% of today’s marketing decisions are emotional, and 80% are made on impulse, and the challenges of ‘’marketing by the pound.’’ He also explains why a regulatory environment means healthcare often stays in the shallow end of the marketing pool, how data unlocks empathy between brands and audiences, and advises everyone to ‘’bring your soul to work every day.’’ Show Topics2024-05-1537 minThe Healthcare Leadership ExperienceThe Growth of Patient-Centered Care | E. 110US health systems are slowly adopting a patient-focused approach. Shanil Ebrahim, Partner in National Life Sciences & Healthcare Consulting Leader at Deloitte Canada, explains its benefits to Jim Cagliostro. Episode Introduction Shanil explains why healthcare needs to move away from the ‘’one-size fits all’’ approach to patient care, why patients should be treated as partners, rather than recipients, and the impact of a healthcare model designed around systems. He also outlines why patient-centered care is an investment in quality and efficiency and highlights the benefits of adaptability in leadership. Show Topics...2024-05-0830 minThe Healthcare Leadership ExperienceHealthcare Strategy with Cole Lyons | E. 109Strategic planning is vital to successful healthcare management. President & Co-Founder of The American Healthcare Journal, Cole Lyons, explains his goal of fostering a community of education to Jim Cagliostro. Episode Introduction Cole explains why transfer of knowledge is a key goal of the Journal, why healthcare strategy can be described as moving from checkers to chess and emphasizes the importance of thinking before you speak. He also explains the importance of competition in healthcare and identifies humility as an essential leadership trait. Show Topics Redefining heal...2024-04-2426 minThe Healthcare Leadership ExperienceIdeas Worth Pursuing | E. 108Tech startups are predicted to disrupt US healthcare in 2024. Scott Nelson, co-founder, and CEO of venture backed FastWave Medical, offers his strategies for success in innovation with Jim Cagliostro. Episode Introduction Scott reveals the two signs that an idea has potential, why market trumps everything in innovation, and why leaders should focus on eliminating pain points for their end users. He also advises innovators to connect with potential strategic acquirers at an early stage and explains why leaders of startups shouldn’t put all their eggs in the venture capital basket. 2024-04-1728 minThe Healthcare Leadership ExperienceManaging Purchased Services Contracts | E. 107Purchased services is often the most overlooked expense in healthcare yet offers opportunities for cost savings. Brian Bartel shares his best practices for effective contract management, with Jim Cagliostro. Episode Introduction Brian explains the unique challenges of purchased services, why a centralized contract repository is the first step to successful purchased services management, and why hospitals should never allow contracts to auto-renew. He also explains why ‘’red flags’’ aren’t always necessarily malicious and why it’s vital to question the line-item details of your purchased services invoices. Show Topics 2024-04-1021 minThe Healthcare Leadership ExperienceSupplier Relationship Management | E. 106Flourishing supplier relationships can transform healthcare organizations. Samer Haddad, shares his experience of building and navigating successful partnerships with Jim Cagliostro. Episode Introduction Samer explains why trust is the foundation of all successful supplier relationships, the importance of human-to-human connection and why a partnership sometimes means giving your partner the benefit of the doubt. He also outlines the key to a successful exit strategy (plan, plan, and plan) and why solid leadership means treating others as you want to be treated, and leaving your ego at the door. Show Topi...2024-03-2723 min
Ripple of ChangeFive Minutes to Fix OUR Broken Healthcare System?Dr. Todd Otten, Jim Cagliostro, and Eva Minkoff discuss the importance of relationships and human connection in healthcare. Key Topics Discussed:The importance of relationships and human connection in healthcareHow relationships and human connection can improve patient outcomes and provider satisfactionThe role of patients and providers in fostering relationships and human connectionThe benefits of relationships and human connection for both patients and providersEpisode Links:VIE Healthcare, a SpendMend Company (more info: https://spendmend.com) https://Patientproviderconnection.comThanks for listening! To get your copy of Ripple of Change, please visit...2024-03-2639 minThe Healthcare Leadership ExperienceWaste in the Hospital Supply Chain | E. 105An estimated 40% of expenditure in the supply chain goes to waste. CEO Luká Yancopoulos explains to Jim Cagliostro how Grapevine Technology aims to put the power back into the hands of hospitals. Episode Introduction Luká explains how Grapevine can help hospitals save up to 80% on a single line item, how even small healthcare businesses spend six figure sums on the supply chain each year, and how to frame the reality of years of overspending to his clients. He also reveals three key ways that hospitals can lower the expense of their vendor management. 2024-03-1327 minThe Healthcare Leadership ExperienceUsing AI to Enhance the Hospital Supply Chain | E. 104The US healthcare sector has struggled to put innovations like AI into practice. Mara Cairo explains the advantages of applying machine learning and AI for hospitals to Jim Cagliostro. Episode Introduction Mara explains why the first step towards successfully embracing AI is literacy, the challenges hospitals face in system integration and why AI isn’t intended to replace humanity in patient care. She also illustrates the benefits of AI for healthcare, including predicting patient no-shows, effectively managing inventory, and reducing costs, and explains why successful leadership means getting out of the way. 2024-03-0625 minThe Healthcare Leadership ExperienceData and Research in Healthcare Analytics | E. 1032024 has been described as a financial ‘’make or break’’ year in healthcare. SpendMend Research Supervisor Zachary Markham explains to Jim Cagliostro why time and data are money for hospitals. Episode Introduction Zach explains why the lack of timely, accurate data can delay recovery of credits, and why most hospitals only have 50% visibility into their spend and accounts payable processes. He also shares why duplicate payments and credit on spend are the top two methods for recovery of costs, and highlights how uncovering dark data saved SpendMend clients $413 million in 2023. Show Topics2024-02-2823 minThe Healthcare Leadership ExperienceWorkforce Development: Building the Next Generation | E. 102US healthcare is facing a severe shortage of workers at every level. 6.5 million are expected to leave their jobs by 2026. Geoffrey Roche addresses the challenges in building a new workforce with Jim Cagliostro. Episode Introduction Geoffrey highlights the impact of the current staffing crisis in healthcare, and why leadership needs to evolve from a transactional to a heart-centered approach. He also explains why delays to access in care can cost hospitals up to $1 million every month, how one community college turned away over 13,600 qualified students from a program, and why every healthcare leader sho...2024-02-2119 minThe Healthcare Leadership ExperienceChallenges and Trends in the Healthcare Supply Chain | E. 99After labor, the supply chain is healthcare’s biggest expense. Randy Subramany, Director of Supply Chain at New York Presbyterian Hospital, shares insights into 2024 trends and innovations with Jim Cagliostro. Episode Introduction Randy explains why there’s more to his role than ‘’bandages and gauzes’’, why people are the most important element of the ‘’three-legged supply chain barstool,’’ and highlights why patient care, decision-making and retaining talent are the top supply chain challenges. He also explains why it takes an eco-system to keep people healthy and how tapping into the power of technology can improve slim hospit...2024-01-3138 minThe Healthcare Leadership Experience$1 Billion in Hospital Financial Improvements | E. 98A focus on frontline innovation has kept VIE Healthcare at the forefront of hospital cost savings for 25 years. Lisa Miller shares her formula for success with Jim Cagliostro. Episode Introduction Lisa outlines how getting to the line-item details in purchased services was the key to early success, the ‘what-if’ questions that led to patents, and why hospitals should never settle for 10% in savings when digging deeper might lead to 25%. She also explains why letting the data speak takes the emotion out of vendor meetings, and why hospitals need to work with companies that will ‘’...2024-01-2430 minThe Healthcare Leadership ExperiencePsychological Safety in Healthcare | E. 94Workplaces are only as safe as the experience of the least safe person. CEO and Founder of Iterum Tom Geraghty, discusses the need for psychological safety in every organization with Jim Cagliostro. Episode Introduction Tom outlines the evolution of psychological safety, why diversity will remain ‘’on paper’’ without inclusion, and why high-performing teams possess high degrees of psychological safety. He also explains the principle of the Andon Cord and how behaviors, practices and leadership are the three keys to creating psychologically safe working environments. Show Topics 2023-12-2028 minThe Healthcare Leadership ExperienceThe Power of the Caregiver-Patient Relationship | E. 93American healthcare outcomes are falling. Can a collective response bring much-needed change? Authors of Ripple of Change, Todd Otten, MD, and patient Joshua Judy explain why it’s possible to Jim Cagliostro. Episode Introduction In a wide-ranging conversation, Todd and Joshua share their transformative patient-doctor journey, the most important component of the quadruple aim, and why healthcare providers need to ‘’put the keyboard down.’’ They also emphasize that telehealth isn’t a ‘’one size fits all’’ solution, explain that it’s OK to be vulnerable, and encourage doctors to offer hope, even when they don’t have the answ...2023-12-1325 minThe Healthcare Leadership ExperienceEnd of Life Care | E. 92End of life care is a topic rarely discussed in healthcare. In a sensitive and candid conversation, critical care nurse Seung Eli Oh, RN, MSN, CCRN, explores what it means to die well, with Jim Cagliostro. Episode Introduction Seung explores the need for more medical training on end of life care, and why quality of life should be considered in patient treatment decisions. He also encourages all families and patients to have timely conversations about their wishes, discusses the importance of dignity in death, and welcomes the return of spiritual care for terminally ill...2023-11-0820 minThe Healthcare Leadership ExperienceCreating Deeper Connections Through Telehealth | E. 91Telehealth became an essential part of healthcare during the pandemic and is here to stay. Josh Klein shares his vision for its future, and the role of Emerest, with Jim Cagliostro. Episode Introduction Josh explains why telehealth is still stuck in 2020, how technology can strip the humanity from healthcare, and why the missing element in telehealth today is social determinants of health. He also explains how Emerest is going above and beyond virtual communities to make real patient connections, and why true leadership is always allowing others to shine. Show...2023-10-2545 minThe Healthcare Leadership ExperienceRebate Management in Healthcare | E. 90Hospitals are under continued pressure to reduce costs and deliver better care. CoFounders of Rebate Insight, Tony Garcia and Jonas Langvad, explain the benefits of rebate management to Jim Cagliostro. Episode Introduction Tony & Jonas explain why 100% of rebates go straight to the bottom line, share the 3 Ms of rebate management, and highlight how Rebate Insight’s SaaS solution is increasing hospital rebates by 26% or more. They also explain how ‘’dark data’’ blurs visibility into rebate management and celebrate being part of SpendMend. Show Topics Rebate managem...2023-10-1822 minThe Healthcare Leadership ExperienceGood is the Enemy of Growth | E. 89‘’Good is not the enemy of great, it’s the enemy of growth.’’ Sue Tetzlaff explains the transformational power of a strategy focused on greatness and the formula of leverage, to Jim Cagliostro. Episode Introduction Sue shares how creating a volunteer army transformed a struggling community hospital into a profitable, national award-winner, why the patient experience and the employee experience can’t be separated and reveals strategies that can move 20% in a patient satisfaction metric in 18 months. She also explains how leveraging greatness in people, service and growth creates a magnet for talent, and why hospit...2023-10-1141 minThe Healthcare Leadership ExperienceGLP-1 Medications in Telehealth | E. 88The use of telehealth soared during the pandemic and remains a vital tool in patient care. Justin Schreiber explains what makes LifeMD successful, and outlines his vision for GLP-1 medication to Jim Cagliostro. Episode Introduction Justin shares the lightbulb moment that led to a change in his focus, the three keys to LifeMD’s success, and how compliance and mentality can improve the patient experience. He also explains why he believes GLP-1 is a once-in-a-century life-changing drug, the power of AI to lower healthcare costs, and why hiring the right people ‘’makes magic happen.’’...2023-10-0433 minThe Healthcare Leadership ExperienceA New Nurse Model For Transformational Change | E. 87American healthcare is at risk of collapse as one-fifth of nurses intend to leave the profession by 2027. Jennifer Thietz outlines her vision of a new model for nursing and healthcare to Jim Cagliostro. Episode Introduction Jennifer highlights the soaring post-pandemic levels of burnout and high turnover among nursing staff, why the four primary nursing models are no longer effective, and shares her vision of building on a one-to-five patient-nurse ratio. She also explains why rebuilding connections helps nurses and patients to thrive, why nurses need to unite and use their voice, and reminds us t...2023-09-2729 minThe Healthcare Leadership ExperienceMaking a Ruckus for the Patient Experience | E. 86The art of ruckus making means doing generous work and serving others. Denise Wiseman explains the motivation behind her passion for improving the patient experience to Jim Cagliostro. Episode Introduction Denise explains the importance of a positive attitude in ruckus making, why healthcare needs a new paradigm of CARE, and the importance of setting rather than meeting expectations. She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory Councils, and reminds us that all leaders are human – and everyone is a leader. Show...2023-09-2039 minThe Healthcare Leadership ExperienceReimagining our Approach to the Mental Health Crisis | E. 85WARNING: This episode contains discussions on sensitive mental health topics that include depression, anxiety, and suicide among youth. Children aged 2-5 have the same rate of impairing mental health disorders as older children and adults. Dr Helen Eggar explains the work of Little Otter in addressing this growing crisis with Jim Cagliostro. Episode Introduction Helen explains Little Otter’s approach to mental healthcare for children, why mental health treatment hasn’t improved in ten years, and why it’s hard being a parent in America. She also describes how tantrums c...2023-09-1341 minThe Healthcare Leadership ExperienceThe Critical Role of Clinical Research in Patient Care | E. 84Clinical research has been around for over 300 years. Todd Nicklas explains why it still isn’t perfect but still offers benefits for patients and healthcare providers to Jim Cagliostro. Episode Introduction Todd explains the history of clinical research through Paul Offit’s You Bet Your Life, asks the big question of ‘’replacement or supplement’’, and explains why patients are always their own biggest advocates. He also explains the need for monitoring the ‘’gray line’’, and why the key focus in all clinical trials is failing early. Show Topics Clinical r...2023-09-0739 minThe Healthcare Leadership ExperienceOperational Efficiencies in Healthcare | E. 83Around 100,000 nurses left the profession during Covid-19. Ryan Lee, CEO and co-founder of HireMe Healthcare, explains his passion for exploring and resolving giant problems at a deeper level, with Jim Cagliostro. Episode Introduction Ryan explains how appropriate staffing can transform patient outcomes, how nursing shortages haven’t changed much since 2001, and highlights the power of technology to humanize the hiring process. He also shares the #1 operational inefficiency, explains why there’s more to the talent shortage than burnout, and highlights the health system building meditation pods to promote staff well-being. ...2023-08-3047 minThe Healthcare Leadership ExperienceHow Tech Transforms Echo & Medical Devices | E. 82Cardiovascular disease is the leading cause of death in the US. Clifford Thornton explores the impact of technology on medical devices, cardiography and treatment, with Jim Cagliostro. Episode Introduction Clifford explains the two types of echocardiograms, the benefits of 3D versus 2D echoes, and why it takes $72 million and a decade to launch new medical devices in the US. He also highlights how spending on cardiovascular care has risen to $600 bn a year and offers a Top Gun analogy to emphasize why healthcare leaders must carry out competitive and environmental scans. 2023-08-2333 minThe Healthcare Leadership ExperienceThe Power of Gratitude in the Workplace | E. 81Gratitude is the foundation of a happy working environment in all sectors, including healthcare. Scott Colby explains how the power of gratitude can transform our professional lives, with Jim Cagliostro. Episode Introduction Scott explores why gratitude is a form of self-care, why it’s good business to implement a gratitude practice, and the impact of workplace loneliness. He also reveals the reason that 79% of workers leave their jobs, the transformative power of a handwritten note and how 36 questions can build long-lasting connections. Show Topics Lessons from G...2023-08-1636 minThe Healthcare Leadership ExperienceHow 3D Problem-Solving Models Transform Healthcare | E. 80To improve outcomes, we have to improve systems. David Dibble explores a systems plan to fix the systems problems in healthcare, with Jim Cagliostro. Episode Introduction David explains the law of dissipating structures, how systems, not people, produce 94% of outcomes, and why reorder is a ‘’flight towards chaos.’’ He also explains why the C-suite and frontline employees are different systems in healthcare, highlights the importance of a ‘’pull’’ strategy, and shares why systems improvement means everybody wins. Show Topics Systems, not people, produce 94% of outcomes Understanding...2023-08-0230 minThe Healthcare Leadership ExperienceRecognizing the Role of Caregiver | E. 79An estimated 48 million Americans provide care for someone over the age of 18. Caregiver Melissa Fisher shares her personal experience with Jim Cagliostro and asks, how can we do better? Episode Introduction Melissa shares the four challenges faced by caregivers today, calls on doctors to recognize family and patients as a ‘’unit’’, and highlights the ‘’unpaid, untrained, overwhelmed, burned-out’’ reality of caregiving. She also emphasizes the need for a pathway for dementia care, and asks why the beginning of life is so well-orchestrated in healthcare, but the end is not? Show Topics 2023-07-2642 minThe Healthcare Leadership ExperienceMotivational Interviewing in Healthcare | E. 78Medication non-adherence leads to preventable hospitalizations and costs US healthcare $500 billion each year. Bruce Berger explains how motivational interviewing can help, with Jim Cagliostro. Episode Introduction Bruce explains that motivational interviewing is still the most effective intervention for substance abuse, why adherence hasn’t improved in 40 years, and why discharge counseling should be provided the day before patients leave hospital. He also shares how MI interventions reduced the patient dropout rate from 13% to 1.2%, saving $93 million for one biotech company in four months, and urges healthcare leaders to stop objectifying patients. ...2023-07-1934 minThe Healthcare Leadership ExperiencePatient Engagement: A Two-Way Relationship | E. 77Why do healthcare providers struggle to develop meaningful connections with patients? Lonnie Hirsch explores the key barriers to building relationships with Jim Cagliostro. Episode Introduction Lonnie shares the ‘’three lacks’’ that get in the way of effective patient engagement, why patients must be empowered to take ownership of their own health journeys, and reminds us that, while healthcare is episodic, health is a constant. He also explains why patient engagement is not a marketing issue, why its highest purpose is outcomes, and the need for hospitals to ‘’care for the people who care for their patie...2023-07-1233 minThe Healthcare Leadership ExperienceWorkplace Safety In The Healthcare Setting | E. 76As nursing shortages continue, occupational risks for healthcare workers are on the rise. Janelle Barowski discusses effective strategies to combat this growing issue with Jim Cagliostro. Episode Introduction Janelle draws on her nursing and writing experience to explain why staffing levels are at the root of workplace safety issues, how unsafe ratios are leading to unsafe choices and the need to shift the mindset away from martyrdom. She also reiterates why the General Duty Clause of the OSHA Act should be recognized, and why being positive, kind, and forgiving of mistakes is essential in...2023-07-0538 minThe Healthcare Leadership ExperienceCompassion Fatigue & The Need For Self-Care | E. 75Post-pandemic burnout is affecting healthcare workers at every level. Certified Counselor Jahmaal Marshall shares his insights for effective self-care with Jim Cagliostro. Jahmaal explains why his ‘’secret sauce’’ is to understand who people are, how uncomfortable places help us to grow, why healing begins by disrupting our narrative, and the importance of boundaries in overcoming compassion fatigue. He also shares why every hospital needs a resilience worker, how to advocate for yourself, and why we get what we tolerate. Show Topics Background to LLC: A journey through loss 2023-06-2839 minThe Healthcare Leadership ExperienceIntergenerational Management in Healthcare | E. 74The healthcare demographic is changing as younger generations move into the workforce. Ryan Dos Reis shares his advice on leading and motivating employees with Jim Cagliostro. Episode Introduction Ryan reveals how advice from a world cup soccer referee influenced his leadership style, why the ability to ‘’reset your day’’ matters in CTICU. and explains why we should forget generational stereotypes in the workplace. He also shares his mantra of ‘’direct, motivate, develop’’, why hospitals need to hire with intent, and why communication and listening to understand are key to successful leadership. Show...2023-06-2128 minThe Healthcare Leadership ExperienceImproving the Hiring Process in Healthcare | E. 73The ongoing staffing shortage is one of the biggest challenges facing the healthcare sector. Meri Halilovich and Henry Lang share their strategies for creating an effective hiring process with Jim Cagliostro. Episode Introduction Meri and Henry explore how a repetitive application process can deter candidates at the first hurdle, why the resume is only a starting point for hiring managers and offer vital interview tips for job applicants. They also explore the importance of understanding culture, highlight the ‘’revolving door’’ of staff retention and share why diversity and inclusion are vital to attracting and retain...2023-06-1441 minThe Healthcare Leadership ExperienceHealthcare’s Leadership Gap with Ronnie Kinsey | E. 72As healthcare continues to move through a challenging transition, Ronnie Kinsey explains to Jim Cagliostro how he works with healthcare leaders to surpass their greatest goals and resolve leadership gaps. Episode Introduction Ronnie highlights the importance of exposing clinicians to the business side of healthcare, how ‘’one to one to one up’’ leadership can lead to multiple gaps of ‘’abyss potential’’, and why people must prioritize behavior and check things at the door. He also explains why all leaders should consider an outside resource for support, why coaching is not therapy, and how attitude is key to s...2023-05-3136 minThe Healthcare Leadership ExperienceConnecting with your Patient Population with Doug Pohl | E. 71Healthcare marketing has seen a shift from ‘’patient’’ to ‘’consumer’’ in recent years. Doug Pohl explains to Jim Cagliostro how a focus on heart and emotions can help to reconnect hospitals with their patients. Episode Introduction Doug explains why hospitals need to prioritize ‘’humanity’’ over the bottom line, how to become a two-way mirror to build patient relationships, and why Business 101 is all about listening. He also shares how his experience as a singer/songwriter helped him to understand the power of storytelling, and why true leadership is about helping people climb the ladder. S...2023-05-2429 minThe Healthcare Leadership ExperienceWhy Nurses Need Mentorship with Jenny Finnell | E. 69Growing numbers of nurses are struggling with the demands of their profession. Jenny Finnell explains the benefits of mentorship and the expanding mission of Nurses Teach Nurses to Jim Cagliostro. Episode Introduction Jenny shares her foundational belief in ‘’paying it forward’’, how everyone has a role to play in mentorship, why nurses need a safe zone, and the impact of the pandemic on burnout. She also highlights the financial benefits for hospitals supporting mentorship, her global vision for Nurses Teach Nurses, and why a 45% rise in demand for advanced practice nurses reinforces the urgent need...2023-05-1047 minThe Healthcare Leadership ExperienceExposing Healthcare Fraud with Jonathan Tycko | E. 68High levels of government funding means that the value of healthcare fraud runs into billions of dollars annually. Attorney Jonathan Tycko discusses his role in representing whistleblowers, with Jim Cagliostro. Episode Introduction Jonathan explains why the value of healthcare related cases under the False Claims Act ($1.8 billion recovered in 2022) represents only a fraction of the real total, why most people are reluctant to become whistleblowers, and shares the universal mistake all health systems make. He also urges hospitals to focus on mission over money and explains why compliance isn’t the enemy of healt...2023-05-0332 minThe Healthcare Leadership ExperienceTaking Back The Business of Healthcare with Preston Alexander | E. 67US healthcare costs are the highest in the world, yet health outcomes lag behind other countries. Preston Alexander shares his mission to prioritize patient care and clinicians over profit with Jim Cagliostro. Episode Introduction Preston explains that the principal issue with US healthcare is its profit-driven approach, why healthcare must be a forward-thinking Netflix, rather than an obsolete Blockbuster, and why the nursing shortage is the result of a broken system. He also emphasizes how understanding the line item hospital costs can significantly benefit clinicians, and the importance of an empathetic mindset. 2023-04-2632 minThe Healthcare Leadership ExperienceEmpowering Nurses In Leadership & Innovation with Rebecca Love | E. 66Giving nurses a voice in healthcare is the mission of Rebecca Love, Chief Clinical Officer at IntelyCare & President of SONSIEL. Here she explains why to Jim Cagliostro, and how a hackathon changed her life. Episode Introduction In a powerful conversation, Rebecca discusses the impact of the Woodhull study, plummeting post-Covid retention rates in nursing, and how the perception of nursing as ‘’cost’’ is damaging to healthcare. She also reveals the imminent launch of the Commission for Reimbursement, why every hospital should run a hackathon, and how encouraging others raises the voices of the entire nursi...2023-04-1942 minThe Healthcare Leadership ExperienceHow AI is Transforming Healthcare with Moleen Madziva | E. 64Viz.ai is a tech company on a mission to fundamentally improve how healthcare is delivered through AI. Senior Director of Global Clinical Affairs, Moleen Madziva shares strategy and insights with Jim Cagliostro. Episode Introduction As AI continues to reshape healthcare, Moleen explains how Viz’s cloud based system drives efficiencies in patient care, and reveals the unique mobile app with a critical impact on surgeon decision making. She also explains why hospitals must allow the data to lead, how Viz.ai systems work in parallel with clinical workflow and why ‘’kindness w...2023-03-1524 minThe Healthcare Leadership ExperienceHow Nurse Coaches Can Support Healthcare Professionals with Alexcie Sanchez | E. 57The role of a nurse coach and her impact on the nursing community. Episode Introduction In this episode, Jim Cagliostro, VIE Healthcare’s Clinical Operations Performance Improvement Expert, interviewed Alexcie Sanchez to learn more about nurse coaches. Topics include, taking a more holistic approach to health and wellbeing, the growing need for nurse coaches, the positive impact of nurse coaching on burnout, and why nurse coaches are a ‘’shining light’’ in healthcare. Show Topics What is a nurse coach? Exploring available options for nurse coaches ...2022-12-1625 min
The Healthcare Leadership ExperienceServing Adults With Autism With Nate Myers RN, BSN, CDDN | E. 56Health equity and caring for people with intellectual disabilities. Episode Introduction In this episode, Jim Cagliostro, VIE Healthcare’s Clinical Operations Performance Improvement Expert, interviewed Nate Myers to discuss his experience serving adults with autism. Topics include the motivation behind Nate’s move to Keystone, the goal to provide health equity for people with autism, the growing demand for medical experts and advocates in the field, and the ‘’Platinum Rule’’ of Keystone Human Services. Show Topics Working towards healing and wellness...2022-11-1828 minThe Healthcare Leadership ExperienceMedical Device Warranty Credits With Al Brander| E. 55How SpendMend's Explanted Medical Device Warranty Credit Tracking solution helps hospitals to avoid costly fees and penalties. Episode Introduction In this episode, Lisa Miller, founder of VIE Healthcare and CEO of Spendmend ,and Jim Cagliostro, VIE’s Clinical Operations Performance Improvement Expert, interviewed Al Brander to explore in detail the challenges and financial risks of managing medical device warranties. Topics include the risk of ‘’Medicare fraud’’, how hospitals are throwing away cash, why financial and legal responsibility lies with the explanting hospital, and a detailed presentation on the compliance and revenue benefits of Sp...2022-10-2839 minThe Healthcare Leadership ExperienceThe World of Travel Nursing With Rex Hartman| E. 54 The reality of life as a Travel Nurse and the impact of the nursing shortage. Episode Introduction The shortage of nurses in healthcare was exacerbated by Covid. In this episode, Jim Cagliostro, VIE’s Clinical Operations Performance Improvement Expert, interviewed Rex Hartman, to explore the factors that fueled his decisions to become a Travel Nurse. The conversation was wide and varied, covering topics including the impact of an aging nursing population on healthcare, why nursing is no longer a priority for young people, and the benefits and risks to hospitals of hiring t...2022-09-2327 minThe Healthcare Leadership ExperienceThe Recruitment and Retention of Healthcare Workers with Creston Tate | E. 53 The challenges of hiring healthcare workers in the wake of ‘’The Great Resignation.’’ Episode Introduction Demand for urgent care has intensified since 2020. In this episode, Jim Cagliostro, VIE’s Clinical Operations Performance Improvement Expert, interviewed Creston Tate to explore the impact of the pandemic, the growing demand for urgent care facilities, the reasons behind the ‘’Great Resignation’’, and the need to adapt to a shrinking talent pool. Show Topics The growing demand for urgent care. How the ‘’Great Resignation’’ affects patients. Reimbursement and the Walmart/Amazon challenge. Flexible s...2022-09-0126 minThe Healthcare Leadership ExperiencePromoting Community Health Through School Nursing with Lisa Cagliostro | E. 52 The expanding role of a school nurse and its impact on community health. Episode Introduction School nurses are now playing a critical role in community health. In this episode, Jim Cagliostro, VIE’s Clinical Operations Performance Improvement Expert, interviewed Lisa Cagliostro to discuss the multiple demands on school nurses in the public school system, especially in communities where access to healthcare may be limited. Show Topics A varied nursing career helps to be a better school nurse The biggest challenge in school nursing Identifying emotional and mental health i...2022-07-2226 minThe Healthcare Leadership ExperienceLife As A Nurse Practitioner With Walter ‘’Buddy’’ Elliott | E. 51Explore the reality of nursing with a nurse practitioner for the phase one cancer clinical research program for Hackensack Meridian Health. Episode Introduction The role of a nurse practitioner has changed in recent years. In this episode, Jim Cagliostro, VIE’s Clinical Operations Performance Improvement Expert, interviewed Walter ‘’Buddy’’ Elliott to discuss the benefits of previous ‘’hands-on’’ nursing experience for nurse practitioners, the critical role they play in enhancing the patient experience, and the support they offer physicians. Show Topics ‘’Bedside nursing’’ experience is essential for nurse...2022-07-0126 minThe Healthcare Leadership ExperienceThe Growing Importance of Healthcare Informatics With Joe Cagliostro | E. 50 The impact of informatics on healthcare. Episode Introduction Healthcare as a sector has been slow to adopt technology. Healthcare informatics can help to bridge that gap. In this episode, Jim Cagliostro, VIE’s Clinical Operations Performance Improvement Expert, interviewed Joe Cagliostro to discuss the benefits technology offers healthcare. These benefits include patient safety, Joe’s role in bridging the gap between IT and nursing, virtual resources for novice nurses, and how to encourage staff buy-in. Show Topics The shift to healthcare informatics How the ‘’RN tag’’ builds trust between...2022-06-2427 minThe Healthcare Leadership ExperienceClinical Research With Todd Nicklas | E. 49The benefits and challenges of clinical research trials. Episode Introduction Clinical trials can transform healthcare and the patient experience, yet they are not without their challenges. In this episode, Jim Cagliostro, VIE’s Clinical Operations Performance Improvement Expert, interviewed Todd Nicklas to discuss his experience with clinical research, including the positive impact for hospitals that participate in clinical trials, overcoming patient hesitancy, and the high cost of achieving FDA approval. Show Topics Why clinical trials matter to healthcare From bench research to real life scenarios Clinical researc...2022-06-1726 minThe Healthcare Leadership ExperienceThe Reality & Challenges of Nursing With Jim Cagliostro (Pt 2) | E. 48The role of nursing in healthcare, with a focus on the challenges of burnout. Episode Introduction The role of nursing has undergone a transformation in recent years. In this second episode of a two-part discussion, VIE Healthcare Consulting’s founder and CEO Lisa Miller interviewed Jim Cagliostro to explore effective solutions for burnout, the benefits of frontline driven innovation, and encourages all hospital leaders to listen to their nursing teams. Show Topics Patient care assistance enables nursing staff to focus on their...2022-06-1020 minThe Healthcare Leadership ExperienceThe Reality & Challenges of Nursing With Jim Cagliostro (Pt 1)| E. 47The evolving role of nursing in today’s healthcare organizations, and its inherent challenges. Episode Introduction The role of nursing has undergone a transformation in recent years, accelerated by COVID. Physician shortages have had a key impact on this evolution, but burnout is still the reality for many nurses. In this first episode of a two-part discussion, VIE Healthcare Consulting’s founder and CEO Lisa Miller interviewed Jim Cagliostro to discuss the day-to-day demands on the nursing profession, offer strategies to prevent burnout, and discuss the role of nurses in leadership. 2022-06-0323 minThe Healthcare Leadership ExperienceThe Patient Experience With Jim Cagliostro | E. 37 The challenges hospitals face in creating a positive patient experience. In this episode: Jim’s background and nursing experience. Redefining the patient experience goes beyond making patients happy. Four reasons the patient experience has been overlooked by hospitals. Every single patient interaction either helps or harms the patient experience. Prioritizing the patient experience and creating a patient-centered culture. The ‘’triple whammy’’ of reimbursement, smarter healthcare consumers and high deductible health plans affecting patient choice. Communication is one of the most important pieces in the patient journ...2022-03-1127 min