Shows
The BHPH Morning Show[FRI] Reaction to 'Pick 6' Q&A with Seasoned Texas Dealer Jeff OwingsToday’s BHPH Morning Show dives into a gem of a 'Pick 6' conversation with longtime Texas dealer Jeff Owings—41 years in the business and still showing up every day like he’s got a full tank and a race to win. Jeff pulls back the curtain on why he still personally punches in key data, how “feeling the numbers” keeps him sharper than any dashboard widget, and how that simple habit has shaped an operator who never drifts out of the cockpit.
Michelle and Jim react to Jeff’s take on the Good/Bad/Ugly spreadsheet, the art of b...
2025-11-2819 minThe BHPH Morning Show[FRI] Oct YTD vs 2024: Key Data Points from V8 Dealer GroupsOctober’s numbers are in, and they’re telling a story — loud enough that even the folks “flying by the seat of their pants” can hear it. On today’s show, we break down how V8 Dealer Group members' performance stacked up year-over-year, focusing on truth-telling metrics such as BHPH volume, repos/charge-offs, and interest coverage.
Find the BHPH Morning Show right here on YouTube every Mon, Wed, & Fri at 11am eastern where Jim and Michelle Rhoads talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
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2025-11-1430 minThe BHPH Morning Show[WH Weds] The BHPH Customer Journey: Who's Along for the Ride?In today’s White Hat Wednesday episode of the BHPH Morning Show, Jim and Michelle share an exciting preview of a new podcast track coming soon — The BHPH Journey, hosted by Jim and the AI voice agent, Sage.
This new track will explore the powerful intersection of the dealer’s journey and the customer’s journey — two paths that run side by side for a time, shaping one another in lasting ways. Listeners will discover how the White Hat Way transforms ordinary transactions into meaningful relationships that build loyalty, trust, and long-term success.
Today’s episode sets...
2025-10-2949 minThe BHPH Morning Show[WEDS] Ghosted: Why Your Customers Don’t Pick Up the PhoneMost collection teams think the problem is that customers won’t answer the phone. The truth? The problem is why they don’t. In this White Hat Wednesday episode, Jim and Michelle Rhoads takes us inside the psychology of subprime collections — where anxiety, distrust, and disconnection often do more damage than delinquency itself.
We’ll unpack the real reasons customers go silent, from phone instability to emotional avoidance, and explore practical ways to rebuild trust and reconnect. Because in the subprime world, every unanswered call is a signal — not a snub — and how we respond determines whether the relation...
2025-10-2254 minThe BHPH Morning Show[WEDS] Sage, WHW's AI Persona Returns LIVE as Co-hostOn this White Hat Wednesday edition of the BHPH Morning Show, Jim and Michelle sit down with Sage, their AI co-host, to share the story behind White Hat Way. Sage will interview Jim and Michelle LIVE about the original spark that inspired the movement, why creating a recognizable brand identity matters in the Buy Here Pay Here industry, and the vision for how White Hat Way can reshape dealer and customer experiences for the better. It’s a conversation about purpose, integrity, and the future of BHPH — all wrapped in a casual, morning-show style that listeners will enjoy.
F...
2025-10-0146 minThe BHPH Morning Show[Weds] White Hat AI Comes Alive: Say Hello to Sage!On this week’s White Hat Wednesday, Jim Rhoads welcomes two special guests: White Hat Certified BHPH/LHPH Coach Ken Yang and Sage, the first White Hat–certified AI persona. Together, they explore what makes Sage different from everyday AI—how mission, story, brand, and archived digital content form the foundation for a persona built to serve dealers, communities, and consumers the White Hat Way.
Tune in as the BHPH Morning Show audience gets a front-row seat to this milestone moment in ethical AI: the official introduction of Sage.
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2025-09-2446 minThe BHPH Morning ShowWeds: Where Legacy Meets the White Hat Way's 10-year ApproachIn this White Hat Wednesday episode, we explore how the White Hat Way’s Ten-Year Approach isn’t just a business strategy—it’s a philosophy that bridges generations.
In the wake of personal loss, Jim and Michelle reflect on how their mothers’ legacies of care, resilience, and integrity inspire them to think long-term, not just in life but in business. Dealers who adopt the Ten-Year Approach aren’t only securing profitability today; they’re shaping a future that their children, employees, and communities can inherit with pride. This is about planting seeds that outlive us, ensuring that the next...
2025-09-0337 minThe BHPH Morning ShowTrust as Currency: A Lesson from Dad's Map of Ranch LeasesIn this White Hat Wednesday episode, Jim Rhoads shares a deeply personal story sparked by the discovery of a dusty old shipping tube in a neglected storage unit. Inside? A hand-marked ranch country map from years ago—a symbol of integrity, earned trust, and the kind of legacy built not with contracts, but with character.
Through the lens of his father's stories—negotiating land access with nothing more than a handshake—Jim explores what it truly means to be a person of your word in today’s business climate. This episode is a tribute to a legacy of trust...
2025-08-0625 minThe BHPH Morning ShowCoded Compassion: When AI Learns to Serve, Not ReplaceWhat if AI could actually make customer relationships stronger? In this episode, Jim and Michelle break down what “coded compassion” really means—and how White Hat AI is being trained to serve people, not replace them. From operations to customer care, discover the upside of AI when it’s built with trust, empathy, and long-term thinking.
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2025-07-3038 minThe BHPH Morning Show[Weds 4pm EDT] Where Grace Meets Grit: The Real Roots of the White Hat WayIn this deeply personal edition of White Hat Wednesday, Jim steps away from the usual playbook to reflect on the life and legacy of his mother—a woman remembered not just for her grace, but for the quiet grit that defined a generation.
Set against the backdrop of a farm and ranch upbringing in western Oklahoma, this episode explores the salt-of-the-earth values that shaped not just a family, but the very foundation of the White Hat Way.
From Southern elegance to red-dirt resilience, Jim connects the dots between a small town’s outpouring of love and...
2025-07-1634 minThe BHPH Morning ShowProgress Through Partnership: Real Collaboration, Real Gains for DealersThis week on White Hat Wednesday, we celebrate the inking of a collaborative agreement between White Hat Way and a leading DMS provider — built on one mission: to deliver real, measurable progress for BHPH dealers.
In this episode, Jim and Michelle break down how this collaborative understanding represents a leap toward industry-wide standardization, smarter operations, and a future where independent dealers don’t just keep up — they lead.
You’ll hear:
Why this agreement matters for dealers now (and in the long run)
How collaboration will continue to shape the way ethical...
2025-07-0928 minThe BHPH Morning ShowThe 11 P's Playbook: A Framework for BHPH Success & SustainabilityIn this episode of the BHPH Morning Show, Jim Rhoads introduces The 11 P’s Playbook — a comprehensive framework designed to help dealers build not just a profitable business, but a sustainable and purpose-driven one. From foundational elements like Policies and Procedures to long-term goals like Personal Net Worth and Philanthropy, Jim walks through each “P” and explains how they interconnect to drive clarity, consistency, and lasting success. This episode offers dealers a powerful lens for evaluating and elevating every aspect of their operation.
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Find the BHPH Mor...
2025-06-2055 minThe BHPH Morning Show[FRIDAY] Debt Load vs. Loan Flow: How Much Can Your Portfolio Handle?In today’s episode of the BHPH Morning Show, we introduce a powerful new calculation designed to help dealers answer a critical question: How much debt can your portfolio support? Jim breaks down a practical formula that turns your portfolio’s real-world performance into a measurable debt capacity—no theory, just usable insight. Whether you're looking to expand, refinance, or simply sleep better at night, this episode will show you how to match debt load with actual loan flow. Tune in, take notes, and walk away with a new lens for making capital decisions the White Hat Way.
Fin...
2025-06-0642 minThe BHPH Morning ShowThe Courtesy Call Payoff: How Car-Lotta Drives Collections with ConversationJoin Jim and Michelle Rhoads as they sit down with Charles Pompey and Brian Malet of Car-Lotta Credit and Car Sales, featured dealers from the April issue of UCD Magazine. In this episode, these PA dealers shares how a simple shift in customer engagement—routine courtesy calls—led to a noticeable boost in collections.
Discover how regular, non-confrontational contact created stronger customer relationships, improved payment behavior, and deepened trust in the BHPH process. It's a case study in how soft skills and consistent communication can deliver hard results.
Whether you manage a dealership or a coll...
2025-05-0934 minThe BHPH Morning ShowRisk It, Rate It, Reap It: The Cash-on-Cash Formula for BHPH SuccessIn this Friday episode of The BHPH Morning Show, Jim and Michelle Rhoads break down one of the most crucial yet hard-to-understand metrics in Buy Here Pay Here: cash-on-cash return. They’ll walk you through how this calculation reveals the true performance of your deals—and what every operator can learn by measuring it over a 24-month window. Learn how to compare your initial cash risk to your annualized yield, and discover the insights it unlocks about your underwriting, pricing, and collection strategies. Jim shares real-world examples from V8 dealers' deal structure and portfolio performance, while Michelle asks for clar...
2025-04-1846 minThe BHPH Morning ShowWhite Hat Way Converted to B-Corp (and Other News)By prioritizing PURPOSE over profit, White Hat Way is striving to make it clear to everyone in BHPH & LHPH (dealers, clients, colleagues, etc.) that its main objective is to rally folks around a mission. To that end, the company has taken another step toward clarifying that objective.
B-Corp = Benefit Corporation. White Hat Way has remitted the necessary paperwork. In short, the company must always demonstrate going forward that, as a for-profit entity, it serves a social good. By rule, the company's executives must now factor the social impact into their business decisions. Whatever value the White Hat...
2024-02-2643 minThe BHPH Morning ShowJohn Frullo (TxIADA) Joins a "Truth About Trust" ConversationTexas' IADA Executive Director John Frullo joins this White Hat Wednesday on the week that Jim's article on "The Truth About Trust" is scheduled for release in the Association's Texas Dealer Magazine. Other friends of White Hat Way will also add to the conversation including Tim Byrd (WHW Founding Sponsor), Karen Kane Barnett (WHW Ambassador), Nebraska dealer Candice Price, Mid Atlantic Executive Director and Pennsylvania dealer Tommy Brandis (Honorary WHW Dealer) and colleague George Montemayor.
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2024-01-0347 minThe BHPH Morning ShowThe Price We Pay for Higher Prices (in BHPH)]Note from Co-host Jim Rhoads: I failed to mention during this live broadcast that dealers who offer leasing do NOT experience the same impact from sales tax and income tax. For clarification, please contact me directly at jim@whitehatway.com]
Versus retail, we know prices have to be higher in the Buy Here Pay Here (and LHPH) sector. Clearly, there is more risk. In this Monday episode, we will uncover some important math for dealers to consider when setting prices. In particular, we'll break down the unavoidable cost of going higher. Want to join the virtual conversation...
2023-12-1228 minThe BHPH Morning ShowIntroducing "Appendix W - the Founders' White Hat Way Pledge"What is "Appendix W?" It's brand new - a simple but important document created by the hosts of this podcast and the founders of White Hat Way - Jim & Michelle Rhoads. It will accompany all WHW agreements (joint ventures, partnerships, sponsorships, client engagements, etc.) going forward. It was created to essentially say "the folks whose signatures appear below subscribe to the principles and practices outlined here." So, it is more of an "ethical document" than a legal one. On this White Hat Wednesday broadcast, we'll review the language and explain how White Hat dealers can eventually make the same...
2023-10-1139 minThe BHPH Morning ShowNext Stop on the "BHPH Rhoads Show" - LIVE from the Parking LotWe're live from the parking lot in Sin City! An impromptu business meeting held us over another night. So, we'll broadcast from the car right before stepping into an important executive meeting. It'll be a good chance to recap the events and connections at the NIADA convention and look to what's next!
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive...
2023-06-2815 min
Tote the NoteTote the Note Podcast: "Compliant BHPH Underwriting" with Guest Attorney Steve Levine and Co-moderator Brent CarmichaelIn Buy Here Pay Here (BHPH), dealers often find themselves in the difficult position of trying to provide creative and flexible financing to consumers who require an unconventional solution. So, how can dealers navigate the gray areas and remain fully compliant? It's possible! In this episode, Attorney Steve Levine with Ignite Consulting Partners answers questions from host Jim Rhoads and Guest Host Brent Carmichael of NCM Associates.
Looking for Video?
Find this and other "Tote the Note" podcasts on video at this link to the YouTube playlist.
2023-04-2642 minThe BHPH Morning ShowPart 4: Jim's BHPH "Volume Formula" - Measuring the Potentially High Cost of Low VolumeIn this episode, we take the same cash flow and profit model that we’ve been working with in recent broadcasts to look at scenarios with low volume. Lower volume means fewer dollars required to fund contracts but what about the overall requirements for capitalization? Listen in to find out!
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #ma...
2023-04-2237 minThe BHPH Morning ShowPart 2: How Much Cash Does It REALLY Take To Start In Buy Here Pay Here?There are lots of off-the-cuff opinions on how much capital is required to start a BHPH operation. There are even more factors to consider. (volume, overhead absorbed elsewhere, owner's compensation, etc, etc). Plus, it is important to differentiate between personal funds required versus external/investment capital. In this follow-up episode, we'll use the same cash flow scenario to dig deeper into the numbers.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along...
2023-04-1532 minThe BHPH Morning ShowCustomer Accountability: Long-term Success By Being "Friendly But Firm"On this White Hat Wednesday, we'll be offering ways to hold customers accountable - with a smile! In particular, we'll share some best practices for getting customers to step up and "do their part" in maintaining a workable balance in what is expected to be a long business relationship.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing...
2023-04-1236 minThe BHPH Morning ShowHow To Forecast Cash Flow and Profit in Your BHPH Operation[Note: this particular episode may better viewed on video since screenshares were referenced throughout. See instructions below on where to find video versions.]
Episode Description:
Projecting capital requirements for a Buy Here Pay Here operation can be challenging. In this episode, we'll share how we've been doing it for more than 15 years.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime...
2023-04-1149 minThe BHPH Morning ShowVP of Dealer Dev Jeremy Beck Joins for the (April) Monthly NIADA UpdateIt's the first Friday of the month! Time for another NIADA update with Jeremy Beck. We'll be getting the latest on the June conference. Plus, we have some fun "get to know Jeremy" questions lined up ...
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning...
2023-04-0732 minThe BHPH Morning ShowThe Story of (Grandpa) Pablo Trujillo: One Source of "White Hat Way" InspirationWhite Hat Way is about principles. In our case, it's also our driving purpose! In this episode, Jim tells the story of his white-hat-wearing grandfather, Pablo Trujillo. To really understand the passion behind White Hat Way, it will help to know about the influences and role models that played a part in shaping the commitment to bring principled education to the Buy Here Pay Here industry. Tune in to hear about the man who embodied all the White Hat adjectives.
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2023-03-2235 minThe BHPH Morning ShowThe BHPH Dealer Files: Paradigm Shift (From Retail or Franchise Auto)Hear the true story of one dealer who struggled to fully grasp just how different Buy Here Pay Here would be from the used car retail business he knew well. Despite our best efforts, his team was not successful in putting aside the "retail mentality" that was so ingrained. We hope that by telling their story anonymously, others can avoid paying a similar price.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads...
2023-03-2028 minThe BHPH Morning ShowKeys To Sourcing Early Buy Here Pay Here Funding with Karen Kane BarnettOur friend and yours, Karen Kane Barnett, joins Friday to talk capital, especially early-stage money. As a well-traveled funding specialist, she can share how dealers can best gain access to hard-to-find dollars. She also knows the industry well so bring your questions and tune in at 11 EDT!
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much...
2023-03-2036 minThe BHPH Morning ShowThe Most Valuable Thing in Your BHPH Business? Could That Be Changing?Many in Buy Here Pay Here will say that the most valuable thing in their business is their portfolio of contracts. For most, that is definitely the largest. But, with good planning, we are aware of two more things that could prove to be worth more! Our COO, Dave Murray, brings his knowledge to this important topic.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph...
2023-03-1432 minThe BHPH Morning ShowI Love My BHPH Business, But What If I Ever Want or Need to Get Out?Check out this story! Steve Taylor, Director of Acquisitions for America's Car-Mart and Jim discuss how their common interest in "blue sky" in Buy Here Pay Here goes back to at least 2019. Mr. Taylor talks about how he came to be a "former dealer' himself.
Find the BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
2023-03-1237 minThe BHPH Morning ShowQualified or Disqualified in BHPH? Who Decides? And When?Is your BHPH sales process costing you deals? Could salespeople be "brooming" potential buyers without your knowledge? Join us at 11 EST as we talk about ways to make your process more inclusive to boost sales volume! Find the BHPH Morning Show on Video Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf...
2023-03-1234 minThe BHPH Morning ShowReinsuring a Warranty or Service Contract? How Long? Which One? Both?Reinsurance agent/advisor George Spatt (FL) joins to help sort out the difference between warranties and service contracts. We'll discuss the factors that influence the decision for dealers. Plus, we'll ask this seasoned pro to share his observations regarding the recent events with the big automotive and BHPH groups. Find the BHPH Morning Show right here on YouTube every Mon, Wed, & Fri at 11am eastern where Jim and Michelle Rhoads talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of...
2023-03-0638 minThe BHPH Morning ShowNIADA Monthly Update with Jeremy Beck - March 2023Join us for our monthly visit with Jeremy Beck, NIADA's VP of Dealer Development to hear all about what is happening at our industry's national headquarters. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also...
2023-03-0533 minThe BHPH Morning ShowCash Chasm ... Where's the (Early-stage) Money for BHPH Dealers??? Hear One Dealer's StoryWe often work with dealers who are seeking BHPH funding solutions, especially early in their business life, Demand for Buy Here Pay Here capital is not new. In this episode, we'll explore the reasons that those new to in-house financing struggle to find suitable funding. Longtime CFO, entrepreneur and early-stage dealer Brent Davis (FL) joins us to share his own observations in navigating the capital chasm.
BHPH Morning Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads...
2023-03-0144 minThe BHPH Morning ShowAbsenteeism ... Can It Ever Work in Buy Here Pay Here?Exit and succession planning expert Mark Burkholder joins along with Brent Carmichael, consultant and 20-group moderator with NCM. We'll ask these seasoned pros about absentee owner success stories in BHPH. Plus, we'll talk about how to make a BHPH operation continue to produce income well into retirement years.
Where to Find the Show on Video
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and...
2023-02-2743 minThe BHPH Morning ShowWhy (Some) Dealers Fail in Buy Here Pay HereWhat are some of the most common causes of failure (or struggles) in Buy Here Pay Here? In this episode we'll recap some of the lessons shared by Brent Carmichael of NCM Associates in last year's guest appearance on the "Tote the Note" podcast. Learning from the mistakes of others is the best way to avoid ending up in the same spot!
Where to Find the Video Version
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured...
2023-02-2432 minThe BHPH Morning ShowWhite Hat Weds: The Cost of Taking a Repo (& Default) PersonallyIt is known that a big part of collections is enforcement. It may even be essential in retraining consumers with poor credit. But when collectors and supervisors and decision-makers allow defaults to become personal, the business can suffer in ways that could be avoided. In this episode, we'll discuss some of the common hard and soft costs.
Where to Find the BHPH Morning Show (on Video)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk...
2023-02-2230 minThe BHPH Morning ShowThe Buy Here Pay Here Experience Through the Eyes of the CustomerWhat is the experience these days of the customer who falls off the 'credit merry-go-round?" What can be done as dealer-creditors to improve that experience and customer success? In this episode, we'll talk through the stages of the interaction with BHPH dealerships: shopping, buying, and account management. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to...
2023-02-2228 minThe BHPH Morning ShowLessons from BHPH Mergers & Acquisitions with Paxton WrightWho better than Paxton Wright to talk about some of the important questions in Buy Here Pay Here??? We’re looking forward to asking the Managing Partner at Primalend Capital Partners and former 20-group moderator how dealers can make their business more profitable, fundable, and valuable. With Primalend being on the short list of M&A advisors, Paxton can share some observations about what buyers look for from sellers when it comes to mergers and acquisition. We’ll find out how that info can help any and all BHPH operators. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and...
2023-02-1734 minThe BHPH Morning ShowWho Benefits From Healthy Competition? Guest Jared Halsted Joins on White Hat WedsAndroid vs iPhone ... the all-in-good-fun debate continues! Arizona dealer and NIADA Board member joins as we discuss how the lessons of that competition example can be applied to our industry of Buy Here Pay Here.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't...
2023-02-1736 minThe BHPH Morning ShowKey Ingredients For Scaling Your BHPH OperationWhat is "economy of scale?" And does multi-location growth even make sense for every BHPH dealer? Tune in LIVE Monday at 11 EST to hear from longtime 20-group moderator and consultant Chuck Bonanno as we talk about what is required to scale a Buy Here Pay Here operation or just create more single-location volume.
Where to Find the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics...
2023-02-1335 minThe BHPH Morning ShowCPI & GAP - Tim & Taylor Byrd Explain How They Benefit The Customer And BHPH DealerWe're bringing many years of reinsurance experience to the microphones on Friday! Father and son team Tim and Taylor Byrd (Dealer RE in NC) join to explain about how CPI and GAP insurance work. We'll ask them to take us through the process and the math. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak...
2023-02-1044 minThe BHPH Morning ShowWhite Hat Wednesday: DOC Fees ... What's the Point?On the heels of news about 6-figure dealer fines, we'll discuss this add-on being targeted by some regulators. What are the pros and cons? And is the extra profit worth a fight? Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE...
2023-02-0938 minThe BHPH Morning ShowFriends & Family Investment in BHPH ... Does It Make Sense for "Uncle Larry?"We've seen it many times. In fact, we like to see it! When properly structured, private investment in Buy Here Pay Here can be a win for all involved. In this episode, we'll talk about that PROPER STRUCTURE ... Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget...
2023-02-0922 minThe BHPH Morning ShowJeremy Beck, VP of Dealer Dev, Joins with the NIADA Monthly UpdateJoin us for our monthly NIADA check-in with the VP of Dealer Development, Jeremy Beck, as he keeps us up to date on everything that is happening at NIADA, including the recent 20-group merger with Dealer Performance Groups (DPG).
About the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy...
2023-02-0327 minThe BHPH Morning ShowWhite Hat Wednesday: "Trust Me, I'm a Used Car Salesperson"The stigma around used car salespeople has probably been around since the first used car was offered up for sale. Arguably, it may be even worse in our industry of Buy Here Pay Here. Doesn't trust have to be earned? If so, does earning that trust translate into more sales? Join this White Hat Wednesday conversation ...
About the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance...
2023-02-0328 minThe BHPH Morning ShowDPG Merges with NIADA 20-Groups! Scott Allen (NIADA) and Rob Fox (DPG) Join at 11am EST to DiscussBREAKING NEWS!!! Word broke across social media this weekend about the "merging of 20-groups" between Dealer Performance Groups (DPG) and the National Independent Auto Dealers Association (NIADA). NIADA Board President and Texas BHPH Dealer Scott Allen joins us live Monday morning to explain how the merger developed and what it means for BHPH dealers, 20-groups, and the industry overall. Rob Fox with DPG also joins to recap the announcement.
About the BHPH Morning Show
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim...
2023-02-0326 minThe BHPH Morning ShowLet's Talk Shop! No, Literally, Let's Talk BHPH Service DepartmentsIn this Friday episode, we're talking shop ... in the literal sense. We'll discuss service departments in Buy Here Pay Here, Florida dealer Rich Pratt joins to share his growth story and the challenges he has faced along the way when it comes to reconditioning incoming inventory AND supporting customers after the sale. He has also seen the recently-released Tote the Note Podcast episode with Brent Carmichael (NCM Associates) called "Hardest Questions in BHPH: Should I Have a BHPH Service Department?" We'll get his take on those ideas as well.
Where to Find the BHPH Morning S...
2023-01-2137 minTote the NoteHARD QUESTIONS with Brent Carmichael of NCM: "Where is Technology Most Needed in Buy Here Pay Here?"Brent Carmichael returns as a featured guest along with dealers Jeff Clark (NC) and Justin Wallman (OH) to discuss technology. Hear Brent's bold prediction about the future of the internet :) :) :) along with Jeff's "1000% agreement" with Justin about the biggest challenge facing even well-established BHPH dealers. Host Jim Rhoads talks about how the Buy Here Pay Here customer's shopping experience has changed and ways the customer hasn't.
2023-01-2027 minThe BHPH Morning ShowIn a BHPH Operation, What Is the Difference Between Good Debt and Bad Debt?In light of recent conversations with both dealers and capital providers, we'll chat today about external funding and debt in Buy Here Pay Here? In particular, we'll discuss how external money may or may not affect business models, deal structure and volume. Plus, we'll examine attitudes about business debt funding options.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are...
2023-01-1631 minThe BHPH Morning ShowWhat, If Anything, Does the CFPB's Suit Against CAC Mean to Main Street BHPH Dealers?Tyler Simmons (TX) and John DeFilippo (PA) join us as we read the tea leaves together. Is there anything in the language that can help the typical Buy Here Pay Here dealer stay out of the regulatory crosshairs? Tune in at the new time (11am EST) to be a part of the LIVE conversation.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
2023-01-1637 minThe BHPH Morning ShowMoving Beyond "Tribal Knowledge" to Create BHPH Enterprise Value in 2023Many BHPH businesses are vulnerable to the damage done by unexpected changes, including the loss of key team members. Moving beyond tribal knowledge is an important step in positioning your Buy Here Pay Here dealership to be more sustainable and valuable. Plus, you can enjoy all the benefits from implementing the necessary systems.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
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2023-01-1631 minThe BHPH Morning ShowThe NIADA Monthly Update with Jeremy Beck (Plus Interim CEO Melanie Wilson Joins)Join us for our monthly NIADA check-in with the VP of Dealer Development, Jeremy Beck, as he keeps us up to date on everything that is happening at NIADA. The Association's new CEO Melanie Wilson also joins to talk about their direction in 2023!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to...
2023-01-1630 minTote the NoteHARD QUESTIONS with Brent Carmichael of NCM: "Should I Have a BHPH Service Department?"Brent Carmichael, Senior Moderator and Consultant with NCM Associates, joins host Jim Rhoads to take on another hard question for BHPH dealers - when to add a service department. Brent and Jim compare notes on the factors to consider in making this difficult decision. Hear Brent discuss the pros and cons of bringing vehicle repair work in-house - both customer repairs and reconditioning of the dealer's inventory.
2023-01-1645 minThe BHPH Morning ShowWhite Hat Weds: What Is Your Company's Identity? Is the Brand Clear?How do you get your customers to Buy Here, Pay Here and STAY HERE??? Let's talk about how to establish "white hat" brand clarity. What exactly is a "brand" and how does it fit into your marketing strategy? Join us to hear ways to create the kind of brand awareness that draws in new customers and keeps them! Our PA dealer friend Nik Dumin joins to share how he has successfully created brand awareness and connected to his community. Oh, and his sales are up!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every...
2023-01-1533 minThe BHPH Morning ShowLet's Talk 2023! Dave Murray Joins to Run Through What Lies Ahead for BHPH Nation TVOur COO, Dave Murray, is a former news director. He's played a huge role in the our launch and development of BHPH Nation TV. He joins on this first live broadcast of the Morning Show of 2023 to discuss what dealers can expect in the way of webinars, master classes and livestream events in the coming year.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much...
2023-01-1532 minThe BHPH Morning ShowBHPH Morning Show's 100th Episode with Lots of Guests [EDITED/SPLICED]What a fun way to observe the 100th episode of the BHPH Morning Show! And on the last episode of 2022, no less! So many distinguished guests "stopped in" to say hello including our own Dave Murray and Anamaria Beck. Brent Carmichael (NCM Associates), Bret Buike (Buckeye), Tim Lawrence (LHPH Capital), Emily DelTufo (PayNearMe) and Amanda Sanchez (Butler-Sanchez CPAs) were among our vendor friends who popped in. Current dealers and NIADA brass Scott Allen, Gordy Tormohlen and Jared Halsted were there too! Ben Goodman (NIADA 20-group Moderator) couldn't make it so Bill Elizondo (NIADA 20-group Moderator) re-introduced the now-famous #bennyonastick...
2023-01-1541 minThe BHPH Morning ShowWhite Hat Weds: How to Unify Our BHPH Industry in 2023!!!Who doesn't want unity in BHPH??? Michelle and I make an important public pledge and invite others to join us in unifying BHPH, starting with education! Join us on White Hat Wednesday to hear solutions that will benefit all involved.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on...
2023-01-1534 minThe BHPH Morning ShowStarting the New Year Right ... Here's Your 2022 Closing ChecklistIt's time to wrap up 2022. We'll run through a list of things to button up at year-end to position your BHPH operation for greater success in '23. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel...
2022-12-2634 minThe BHPH Morning ShowBHPH Industry Expert Chuck Bonanno Joins LIVE!When someone with Chuck Bonanno's experience joins, we have to ask about industry perspective - what's different and what's the same. As a current BHPH 20-group moderator with Dealer Performance Group (DPG) and someone who has many years of experience in the trenches, he definitely knows a thing or two about Buy Here Pay Here.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
2022-12-2431 minThe BHPH Morning ShowMaggie Pugesek Talks Phone Training ... Plus Michelle Sings a Christmas Tune!Well-known coach and trainer Maggie Pugesek (C&M Coaching) joins to share best practices when it comes to handling phone leads. We'll play some actual recorded calls to highlight dos and don'ts for your BDRs or sales team. Then, Michelle closes the show by singing a Christmas song!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use...
2022-12-2439 minThe BHPH Morning ShowGuest Brent Carmichael, Sr Moderator with NCMOur guest for Monday is Senior Moderator and Consultant Brent Carmichael. He joins regularly as co-host of our "Hardest Questions in BHPH" series on the 'Tote the Note' podcast, but this is his first appearance on the Morning Show! It's always great to get the perspective of the guy who has moderated BHPH 20-groups for 15 years.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much...
2022-12-2432 minThe BHPH Morning ShowCar Guy Coffee Time! Fellow Podcasters Lou Ramirez and Fred Lennartz JoinFellow and seasoned podcasters Lou Ramirez and Fred Lennartz III join the BHPH Morning Show to talk car business, coffee and their legacy as "Certified Solutionaries."
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The...
2022-12-2439 minThe BHPH Morning ShowJuggle Much Mr/Mrs Buy Here Pay Here Dealer???Are you good at juggling??? We often say that BHPH operations have a lot of moving parts. How many are there exactly?! Join us LIVE Friday at 9e/8c as we recap a recent client conversation around the "juggling act" that is the BHPH business.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning...
2022-12-2430 minThe BHPH Morning ShowGuest Jeremy Beck - NIADA's VP of Dealer Development Joins to Talk Jalapeno Strips (and NIADA)Join us LIVE as we chat with Jeremy Beck, VP of Dealer Development with NIADA. We'll get the latest on all things NIADA and compare notes on jalapeno strips! Who has the best fried jalapeno strips in Texas??? Tune in at 9e/8c to find out if Jeremy shares our opinion as amateur food critics.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
2022-12-2436 minThe BHPH Morning ShowHow White Hat Dealers Handle Unhappy Customers (A Role Play Melodrama)On "White Hat Wednesday," Jim (dealer) and Michelle (customer) demonstrate through role play how an experienced White Hat dealer would handle a frustrated or unhappy customer. Learning to use this approach can relieve much of the stress weighing on BHPH dealers plus the stress felt by their team and customers.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use...
2022-12-2438 minThe BHPH Morning ShowWhite Hat Weds Guest: NIADA President-Elect Gordon "Gordy" TormohlenHe's a familiar name and face to many. We've had many conversations with the guy most widely known as "Gordy." On this Thanksgiving eve, we'll ask about what he's thankful for this season and what lies ahead for NIADA. We also have a few "Get to Know Gordy" questions lined up ;)
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are...
2022-12-2440 minThe BHPH Morning ShowWhat Do Your BHPH Customers REALLY Want? And Need?What do BHPH customers truly need? And what do they want? Are we successfully differentiating between wants and needs? Is attempting to serve both a mistake? Does anyone really know the answer? In this broadcast, we'll share what we've observed about how dealers often navigate this balance and the price some dealers pay for wandering off their original business plan.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention...
2022-12-2437 minThe BHPH Morning ShowThanksgiving Theme: Gratitude & HumilityTune in to The BHPH (Buy Here Pay Here) Morning Show with Jim & Michelle Rhoads to hear our "gratitude rant" as Michelle and I humbly express our thanks for all the support and cooperation we've enjoyed across the #bhph industry this year.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak...
2022-12-2424 minThe BHPH Morning ShowWhite Hat Weds: Our 30,000 Foot View of the Fragmented BHPH IndustryOur (relatively) small industry is fragmented. Will it always be divided by competing interests? Or, could the entire segment benefit from unification? We'll share our perspective based on a sentiment expressed by LOTS of dealers.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't...
2022-12-2427 minThe BHPH Morning Show[POLL RESULTS] Could Digital/Off-site Delivery Become a Thing in BHPH?Could digital/off-site delivery become a thing in BHPH? Is it already a thing? Are you missing the boat by only delivering at your dealership? Or will delivering through an all-digital process NEVER take hold in self-financing in the poor credit segment? Our dealer survey says ...
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to use our sometimes-scratchy...
2022-12-2431 minThe BHPH Morning ShowWhite Hat Weds: Let's Talk (Lack of) Finance Education for ConsumersEver hear this one, dealers? "Can you get me in a car for $300 a month?" or "Can I get a car for $500 down?" Well, Michelle and I see the problem and we're taking steps to teach consumers (from a former dealer's perspective). These are your customers. Join the conversation!
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We are pleased to...
2022-12-2435 minThe BHPH Morning ShowWhite Hat Weds: What Do "White Hat Way" Practices Look Like in Action?When BHPH dealers adopt and operate from "White Hat" principles, how does it show up in day-to-day operations? How does leading with things like transparency and honesty impact the customers? The team? The dealer(s)? In this WHW broadcast, we talked through some of the benefits that we see in our travels. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use...
2022-10-1240 minTote the NoteHARD QUESTIONS: Why No Blue Sky Value In Buy Here Pay Here (BHPH) (2 of 3)A 'Tote the Note' podcast episode hosted by Jim Rhoads. Hear from guests Ken Shilson and Brent Carmichael in the 2022 series entitled "Hardest Questions in Buy Here Pay Here." This is episode #2 of a 3-part mini-series on blue sky (or lack thereof) in the Buy Here Pay Here space. Episode #2 offers solutions for creating "transferable" value.
2022-10-1125 minTote the NoteREVEALED with guest Bill Elizondo of NIADA: "How Leasing/LHPH Differs from Buy Here Pay Here (BHPH)"Bill Elizondo joins for a "no dog in the fight" discussion about how leasing or Lease Here Pay Here (LHPH) compares for traditional Buy Here Pay Here (BHPH) dealers originating retail installment contracts. Neither Bill nor host, Jim Rhoads, lobbies for one or the other. Instead, the two share their experience regarding the pros and cons associated with each.
2022-10-1142 minTote the NoteHARD QUESTIONS: Why No Blue Sky Value In Buy Here Pay Here (BHPH) (1 of 3)A 'Tote the Note" podcast episode hosted by Jim Rhoads. Hear from guests Ken Shilson and Brent Carmichael in the 2022 series entitled "Hardest Questions in Buy Here Pay Here." This is episode #1 on a 3-part mini-series on blue sky (or lack thereof) in the Buy Here Pay Here space. Episode 1 focuses mostly on framing the industry-wide problem.
2022-10-1133 minTote the NoteTommy Brandis, a 30-year Buy Here Pay Here Dealer, Talks Customer RetentionHear Tommy, creator of the BHPH Success group on Facebook, talk about his early days of customer service and which parts still apply today. He offers some tips that only someone with his attitude and experience could. In particular, listen for him to explain why he refers to BHPH customers as "survivors." #bhph #buyherepayhere #automotive #finance #subprime #customerservice
2022-10-1126 minThe BHPH Morning ShowWhite Hat Weds: Customer Service ... Are You Walking Your Talk???It is said that actions speak louder than words. Do our actions match our words when it comes to customer success? And when they don't what price do we pay? Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The...
2022-10-0537 minThe BHPH Morning ShowRichard Hudson Talks Upcoming Safeguards Rule DeadlineThe new requirements from the FTC kick in soon! Like it or not, dealers and finance companies should be taking steps now to prepare. Richard Hudson is a partner at Ignite Consulting Partners, a company that specializes in legal matters and training for the subprime automotive space. He answered our questions about what dealers should do and why they choose to emphasize good customer service over scare tactics in motivating dealers to act to protect their customers' data (and themselves in the process).
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed...
2022-10-0337 minThe BHPH Morning ShowShow Me the (BHPH) Money! How to Fund Your Operation at Any StageShould I be using floor plans in BHPH? What about payment stream advances? When does selling my paper make sense? Can I get a bank line of credit? What is the effective cost of the money sources and do I qualify? Are there other factors to consider when choosing a funding provider? Jim and Michelle Rhoads tackled all of these questions and more in this LIVE broadcast. More to come on this subject in the coming days ... Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and...
2022-10-0137 minThe BHPH Morning ShowThe One and Only Jack Carter (Turn & Burn Motors in GA) Joins for White Hat WednesdayCurrent GaIADA President and all-around good guy, Jack Carter, joined us to discuss his perspective on BHPH. We asked him about his business - what he's learned and how he feels about mentoring other BHPH dealers. Plus, he shared his takeaways from his 3rd NIADA Policy Conference held recently in DC. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our...
2022-09-2831 minThe BHPH Morning ShowJason March, Jacksonville Dealer & FIADA President Joins to Talk NIADA 2022 Policy Conference & October's FIADA Convention in OrlandoWe asked Jason about his trip this week to the NIADA 2022 Policy Conference. It's a great time to hear from someone who was "at the table" to talk about how policies in Washington DC affect independent dealers across the US. Plus, we did a quick rundown of FIADA's agenda for their upcoming convention. [Hint, hint: Jim & Michelle will be broadcasting LIVE at their event in Orlando on Tues, Oct 4th at 2:00 eastern]
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along...
2022-09-2335 minThe BHPH Morning ShowTommy Brandis Joins for Another White Hat WednesdayJim introduced an updated list of words that describe what it means to demonstrate a White Hat approach to being a Buy Here Pay Here dealer. Tommy added his perspective on customer service, reinsurance, transparency, community, empathy and more! Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH dealers. Don't...
2022-09-2130 minThe BHPH Morning ShowFt Worth (TX) Dealer Jonathan Jauregui Joins for Miercoles de Sombrero Blanco (White Hat Wednesday)Our friend and Ft Worth (TX) dealer joins to talk about how to best reach and serve the customer who speaks Spanish as their first language. We'll also hear how he came to be in the BHPH business and where he picked up his excellent marketing strategies! Tune in at 9am EDT for great tips from a very successful operator.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention...
2022-09-1432 minTote the NoteHARD QUESTIONS with Brent Carmichael of NCM: "Why Dealers Fail in Buy Here Pay Here (BHPH)"Brent Carmichael, Senior Moderator of NCM Associates joins Jim Rhoads again for the "Hardest Questions in Buy Here Pay Here" series. Jim says "In this episode we share some common denominators we've observed among the BHPH operations we've seen fail or struggle. Listen 'til the end to get all the great tips!" Brent can be reached at bcarmichael@ncmassociates.com and Jim is at jrhoads@octane.group or on YouTube at Jim Rhoads - The Octane Group [BHPH]
2022-09-0441 minThe BHPH Morning ShowLuke Godwin & Jeff Watson of The Independent Dealer Podcast - How They Started and Why Some BHPH Dealers FailThis was a fun episode - hearing the story around how Jeff Watson and Luke Godwin got started with the Independent Dealer podcast. In what some on Facebook called a (podcasters) "double date," we also discussed near the end their view on how and why some BHPH dealers fail. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning...
2022-08-1337 minThe BHPH Morning ShowWhite Hat Wednesday! BHPH Nation Announced as a Dealer-funded Non-profit. All in BHPH Welcome!Check out this (recorded live) broadcast to hear about the next big thing for our BHPH industry and how we're bringing the "white hat" approach to education. We'll share our crystal-clear vision and the steps that we can all take now to put dealers in control of ethics-based education and improve the industry's image as a whole. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more...
2022-08-1130 minThe BHPH Morning ShowManagement Monday! #2 (of 5) - Breaking Down "The List"In this broadcast, Jim & Michelle continued the conversation on listing all the the things that Buy Here Pay Here dealers finds themselves involved in or doing daily, weekly, etc. They also suggested 4 category types to divide the list into. Tune into the next broadcast to hear important ways to start to better manage those items. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are...
2022-08-0931 min
Tote the NoteHARD QUESTIONS with Brent Carmichael of NCM: "What Adjustments Should BHPH Dealers Be Making In This Economic Climate?"Wow! Featured guest/co-host Brent Carmichael of NCM Associates joins as we discuss with Chris Tiller, Division VP of Car Financial, how this economic climate is different (and the same) for Buy Here Pay Here (BHPH) as past cycles. The guests' experience on the subject shows as we kept the cameras rolling longer than usual.
2022-07-1959 minThe BHPH Morning ShowRising Tide in Buy Here Pay Here???Yes, the tide will continue to rise in the #BHPH industry! What does that mean for vendors and dealers? How might consumers be affected? Join us as we discuss how the entire segment benefits from the rising tide of Buy Here Pay Here resources and education. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak...
2022-07-1932 minThe BHPH Morning ShowHow to Help Your BHPH Customers to Be More SuccessfulIn this episode, we talked about CUSTOMER SUCCESS and the ways to make it easier for our often-struggling BHPH consumers to pay. We also examined why some Buy Here Pay Here dealers seem to put obstacles in the customer's path. Recent news about the CFPB ruling on "junk fees" sparked this topic.
Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 9am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!
We...
2022-07-1638 minThe BHPH Morning ShowGaping Holes: Deleting Inventory Etc. (6.22.22)To Delete or Not to Delete ... And By Whom?
Broadcast from Las Vegas during the NIADA Convention - June 22, 2022
Join Jim and Michelle Rhoads as they talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers.
2022-06-2530 minThe BHPH Morning ShowGUEST: Gordon Tormohlan (6.22.22)In this episode, hear seasoned dealer Gordy Tormohlen talk NIADA, his experience in the franchise car business and his current role as Buy Here Pay Here dealer and VP on the NIADA Board of Directors.
Join Jim and Michelle Rhoads as they talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers.
2022-06-2524 minThe BHPH Morning ShowHow to Collect in BHPH the White Hat Way (6.15.22)White Hat Wednesday - talking collection efficiency and how to measure success in BHPH collections. We discussed specifics around gross vs net and introduced the sure-to-be controversial notion of de-emphasizing delinquency, especially when it comes to bonus plans for collectors. Find the BHPH Morning Show right here on YouTube every Mon, Wed, & Fri at 9am eastern where Jim and Michelle Rhoads talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing
2022-06-1633 min2022-05-3019 min
Flipping Genius - THE Car Flipping podcast #CarFlipping #FlippingCarsEP 110: Buy-Here-Pay-Here Guru Jim Rhoads Guides Us Through The Traps and Treasures Of In House Financing...Jim Rhoads is the Host of the Tote-The-Note podcast and Founder of The Octane Group. Jim's extensive knowledge of the used car business in general and, more specifically, the world of in-house auto financing makes him in demand Nationwide. In the 110th episode of Flipping Genius, Jim sits down with Randy Lee to discuss the BHPH business model. The guys discuss the unique opportunities and the potential pitfalls of becoming the "lender of last resort".
With vehicle prices at an all time high and buyer's expendable income being squeezed more daily by rising inflation - Jim Rhoads br...
2022-03-0236 minTote the NoteMaking It Big In The BHPH Business With Jeff ClarkThe number one challenge of getting in the Buy Here Pay Here business is capital. It’s a good thing Jeff Clark had an extensive banking background to stay and thrive in the space. Jeff was in commercial banking for 25 years before he exited in 2012 and dove into the Buy Here Pay Here business and started a Hometown Auto and Credit dealership. Today, he shares how he brought his experience into the BHPH space that enabled him to have the resources to help keep him going. If you want nuggets of advice on how to have sustained success in thi...
2021-10-2919 min
The Independent Dealer Podcast#151 - The Financial Health of Your Dealership in 2020 w/ Jim RhoadsJim Rhoads, owner of The Octane Group, joins us to talk about the KPI's that you should be looking at to see if your dealership came out of 2020 healthy. We talk about net profit as a percent of sales, the importance of having a DMS and or accounting software and many other ways to look back at your 2020 schedule.
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2021-01-0732 min
Elite Expert Insider PodcastHow To Get The Best Deal On Your Car With Jim RhoadsJenn Foster and Melanie Johnson speak with Jim Rhoads about how to get the best deal on your car. Jim Rhoads, Founder and CEO of The Octane Group, is an entrepreneur and consultant who has worked his entire career in retail. With specific focus on automotive retail and finance dating back to 1996. Jim is a well respected consultant, analyst, and trainer. He continues to bring onsite success in dealerships in dozens of states.
2019-01-0720 min