Shows
Leaders in Customer Loyalty, Powered by Loyalty360Overstock Listens to Way Customer Speaks to Spur GrowthSend us a textJimmy Budnik is Vice President of CRM for Overstock, which took home two awards at the 2020 Loyalty360 awards. They received a Gold in the Employee Engagement and Impact category and a Silver in the Technology and Trends category.Loyalty360 CEO Mark Johnson spoke with Budnik about winning the awards and what the future holds for customer engagement at Overstock.2021-06-1426 min
Advice from a Call Center Geek!A Conversation with the VP of Customer Care and CRM at Overstock.com- Jimmy BudnikSend us a textIn this episode of "Advice from a Call Center Geek!", we sit down with Jimmy Budnik, the VP of Customer Care and CRM at Overstock.com.An engineer by trade, Jimmy takes to the role of VP of customer care at Overstock.com with one eye on the culture of his team and another on improving the customer experience through education and technology.In this 30 minute interview, we tackle topics such as:Take a look behind the scenes at how Overstock handles the retail holiday seasonUnderstand how COVID-19 h...2020-12-2232 min