Shows
Thriving In The Digital AgeThriving In The Digital Age: Darren Prine and The Future of Contact CentersDarren Prine, co-founder and chief revenue officer of Cloud Tech Gurus, discusses the challenges and opportunities in the contact center industry. He emphasizes the need for companies to be agile and adaptable in adopting new technologies, such as AI and GigCX, to reduce costs, improve efficiency, and enhance the customer experience. Prine also highlights the importance of staying on top of technological advancements and considering vendor loyalty in order to leverage the best solutions for the business. He encourages companies to take an AI readiness assessment and explore the benefits of AI Agent Assist and GigCX.What...2024-07-1543 min