Shows
Young, But in CommandEpisode 16: “One Call, One Kid, One Mission”What happens when a routine call turns into a race against time?Meet Max—the young voice on the other end of the line—and hear how fast thinking, calm under pressure, and teamwork made all the difference.This isn’t your typical 9-1-1 story. It’s a behind-the-scenes look at what it really takes to respond when every second counts—and the unexpected impact one call can have on an entire center.Short. Raw. Real. And unforgettable.2025-06-091h 11Young, But in CommandEpisode 15: The 80/20 Rule of Resilient LeadershipWhy are good people still leaving 9-1-1? It’s not the job—it’s the culture.In this episode, Dr. Andre V. Jones unpacks the silent weight of organizational trauma and the leadership habits that unintentionally keep it alive. He introduces his THRIVE framework for building psychologically safe teams, and explains how his 80/20 Rule changed his life—and can change yours.It’s time to shift from surviving to sustaining. This conversation is your roadmap to leading with purpose, protection, and power in 2025.2025-06-011h 18Young, But in CommandEpisode 14: "We’re Live Now"Big changes are here—The Director’s Dispatch is going live! In this short but powerful episode, John Barney announces the next evolution of the podcast: live video. That’s right—raw, real conversations, face to face, unfiltered. Whether you're on shift or off the clock, you can now see the voices behind the mic. This is leadership like you’ve never seen it before.2025-05-2512 minYoung, But in CommandEpisode 13: Leading Young, Burned Out, and Still Showing UpIn this episode, we’re joined by Alec Wons — 26 years old, former athlete turned public safety advocate, podcast host, and author. We talk about what most people avoid: burnout, doubt, failing forward, and how to lead without a title. Alec shares what it’s like getting doubted for being young, how he found purpose in the middle of burnout, and why mental health in public safety can’t be ignored. From building real trust with your team to finding your “why,” this episode is packed with leadership gold — plus some solid laughs (yes, Crumbl cookies came up). If you’re leading early...2025-05-171h 01Young, But in CommandEpisode 12: Building Leaders from the Floor UpWelcome back to The Director's Dispatch for Season Two! In this episode, John Barney and Hilton Chapman dive into the powerful theme of "leading without a title" and what that means in today’s evolving 911 environment. They’re joined by special guest Abigail Pestitti—a rising public safety telecommunicator—who shares her unexpected entry into the field, her growth over the past year, and how she's already becoming a mentor to others. The team gets real about mentorship, growth, and the value of relationships in the dispatch center. This episode is packed with raw stories, leadership insights, and a fresh pe...2025-05-0643 minYoung, But in CommandEpisode 11: Silence Isn’t LeadershipThis one’s personal. In this episode of The Director’s Dispatch, John Barney and Hilton Chapman kick things off with a big announcement—John’s new book, Lead Young, is officially out. But more importantly, they dive into the real conversations that matter in 911 leadership.From National Public Safety Telecommunicators Week to the everyday grind behind the headset, this episode is all about accountability, culture, and showing up—even when it’s hard. John and Hilton break down why silence isn’t neutral, how small things become big problems when ignored, and what it truly means to...2025-04-1359 minYoung, But in CommandEpisode 10: “Let ‘Em: Owning Your Purpose in a Negative WorldIn this powerful and raw episode of The Director’s Dispatch, John and Hilton dive into the “Let ‘Em Theory” — a mindset shift about not letting negativity define your direction. From leadership challenges, public perception, and growing pains, to cough attacks and flamingo shirts, this episode is a real-talk rollercoaster. Learn how to handle disrespect, redirect energy, and lead with purpose — even when the room is full of noise. Plus, some awkward silences and fainting goats. Yeah, it gets deep and funny.2025-03-231h 00Young, But in CommandEpisode 9, Part 2: Managers vs. LeadersLeadership isn’t just about titles—it’s about actions, influence, and handling challenges like gossip and accountability. In this episode, John Barney and Hilton Chapman dive into how workplace gossip spreads, how it impacts leadership, and what traits make a strong leader. They also break down what decision-makers look for when promoting the next generation of leaders.2025-03-0550 minYoung, But in CommandEpisode 9, Part 1: Managers vs. LeadersNot all managers are leaders, and not all leaders have titles. In this episode, John Barney and Hilton Chapman discuss the key differences between the two and share real-world insights on leadership, mentorship, and workplace dynamics. Can you be both? Tune in to find out!2025-03-0246 minYoung, But in CommandEpisode 8: Navigating the Challenges in 911 CentersJoin hosts John and Hilton for a light-hearted and insightful chat with Leighton Williams, a former 911 call taker and K9 Officer from St. Pete, Florida. In this fun episode, the trio shares plenty of laughs while diving into the real-world challenges of 911 centers. They explore how Quality Assurance (QA) plays a key role in making emergency operations smoother and more efficient. With engaging stories and a friendly vibe, this conversation offers a refreshing look at the human side of emergency response—where humor meets hard work and innovation. Tune in for a blend of candid insights, practical tips, and lo...2025-02-231h 04Young, But in CommandEpisode 7: Strength in PartnershipsPublic safety thrives on strong partnerships! In this episode, John Barney & Hilton Chapman welcome Dominique Mathis to discuss how 911 centers, emergency services, and corporate safety teams can work together for better crisis response. From event security to business partnerships, we cover real success stories, challenges, and leadership strategies to build trust and teamwork.2025-02-1657 minYoung, But in CommandEpisode 6: Recognizing the Role – Reclassification of 911 Dispatchers as First Responders
911 dispatchers are the first, first responders, yet they are still classified as clerical workers. In this episode of The Director’s Dispatch, we dive into the push for reclassification and why it’s critical for the future of 911 professionals. Recognizing dispatchers as first responders isn’t just about a title—it’s about ensuring they receive proper training, mental health support, and the respect they deserve for the life-saving work they do every day. We’ll break down the challenges, the progress made so far, and how leaders and advocates can continue pushing for change.2025-02-091h 01Young, But in CommandEpisode 5: The Future Is Here – Technology Transforming 911 Centers
From groundbreaking tools like Next Generation 911 (NG911) to AI-powered solutions, we’re diving into the innovations that are improving emergency response and saving lives.
In this episode, we discuss the challenges of adopting new systems, share real-world success stories, and highlight leadership strategies for embracing these changes. Whether you’re a 911 professional, a tech enthusiast, or just curious about the future of public safety, this episode has something for everyone.
2025-02-0257 minYoung, But in CommandLeadership Redefined: A Young Professional’s Journey in 911 ManagementIn this episode, John Barney dives into his experience as a young professional stepping into the demanding role of a 911 Director at the age of 26. He shares insights on earning respect, overcoming challenges, and building trust within a team of seasoned professionals. From managing imposter syndrome to fostering personal and professional growth, John discusses the strategies and lessons that have shaped his leadership journey. Whether you’re an aspiring leader or a seasoned pro, this episode offers valuable takeaways on navigating leadership in public safety.2025-02-0124 minYoung, But in CommandEpisode 4: Leadership on the Line: Strengthening Firefighter-Dispatcher Partnerships
Explore the vital role of leadership in fostering strong partnerships between dispatchers and fire crews. From managing chaotic fire ground operations to building trust and overcoming communication challenges, we dive into how leadership drives effective teamwork and safety during emergencies.
2025-01-271h 02Young, But in CommandEpisode 3: The Role of Community Engagement in 911
Discuss the importance of community engagement in 911. Learn how building trust, creative outreach, and strong leadership strengthen connections between 911 centers and the public.
2025-01-191h 01Young, But in CommandEpisode 2: Leading Through Challenges in 911Tackle the unique challenges of leading in the 911 environment. Leadership in public safety is more than managing tasks—it’s about building trust, managing stress, and adapting to constant change.
2025-01-1255 minYoung, But in CommandEpisode 1: Leadership Beyond the TitleLeadership is more than a title—it's about trust, growth, and inspiration. In this episode, they discuss stepping up without a formal role, leading by example, staying accountable, and creating a lasting impact in public safety. Whether you're an experienced director, aspiring leader, or curious professional, this episode sets the tone for guiding the next generation of 911 heroes.2025-01-0644 min