Shows
Standing On Service PodcastThe Power of Inspections for Systems and Quality Control with John Mizzone In this episode, Troy speaks with John about his own experience working at McDonald’s and how systems and quality control helped shape his own future. They talk about the importance of inspections for quality control, and how processes and systems work together to ensure both quality and customer satisfaction. Key Takeaways: Many businesses start from people who worked at McDonald’s as a kid because they really understand the importance of systems in ensuring excellent customer service. Troy shares a story of a surprise inspection and what he learned about customer service...2021-04-1616 min