Shows
Slice PodcastE12: Why Deep Understanding Wins: John Gleeson on the Power of Customer SuccessThis week, we’re joined by John Gleeson, Founder and General Partner of Success Venture Partners (SuccessVP), a $10M fund investing in founders with customer success at their core, from pre-seed to seed. SuccessVP stands out with its extensive base of 87+ Limited Partners, many of whom are Chief Customer Officers from industry giants like Toast, Slack, GitHub, Braze, MuleSoft, Notion, Aurora Solar, and more.Before founding SuccessVP, John moved from Canada to NYC, where he scaled Customer Success at Motive (now valued at $3 billion) from $1M to $300M in ARR. During this time, he also made strategic in...2024-12-1135 min
How I Invest with David WeisburdE93: Why Do Most VC’s Underperform?John Gleeson, Founder & General Partner at Success Venture Partners sits down with David Weisburd to discuss the underappreciated secret to Venture Capital success, why operator LP’s outperform, and the math behind portfolio concentration.
The 10X Capital Podcast is part of the Turpentine podcast network. Learn more: turpentine.co
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X / Twitter:
@dweisburd (David Weisburd)
@JohnGleeson10 (John Gleeson)
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LinkedIn:
John Gleeson: https://www.linkedin.com/in/johngleeson10/
Success Venture Partners: https://www.linkedin.com/company/success-venture-partners/
David Weisburd: https://www.linkedin.com/in/dweisburd/
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LINKS:
Success Vent...2024-09-1029 min
10X Capital PodcastE93: Why Do Most VC’s Underperform?John Gleeson, Founder & General Partner at Success Venture Partners sits down with David Weisburd to discuss the underappreciated secret to Venture Capital success, why operator LP’s outperform, and the math behind portfolio concentration.
(0:00) Introduction and importance of customer success in early-stage growth
(0:32) Henry Ford vs. Steve Blank: Approaches to product market fit
(1:44) The inception and goals of SuccessVP
(3:43) Value of customer success in startups
(6:00) Founders' common mistakes in customer success
(7:40) Hiring practices and biases in customer success
(8:43) Sales vs. customer success: Finding the right balance
(10:53) Role of customer success in leadership longevity
(12:30) Steve Blank's influence on integrating customer feedback
(14:54) AI...2024-09-1029 min
The Talent GTM PodcastHiring an Early Stage CSMWhy is the Customer Success function getting more attention in the market today? Is this translating into more hiring demand? And what skills does a "founding CSM" need to execute well in early-stage environments?It was fun to discuss with our former colleague, John Gleeson, a former CS leader who is now running his own venture firm, SuccessVP.Discover hiring insights with other leaders on The Talent GTM podcast. If today’s conversation piques your interest subscribe to our podcast on Spotify, Apple Podcasts, or our website, and never miss an episode. Together, let's master th...2023-11-0348 min