Shows
The Chat With Chou PodcastChou Chats with Jonathan Shroyer, Visionary Entrepreneur & Unstoppable TrailblazerJonathan Shroyer is a bold, passionate innovator who dares to dream big and relentlessly pursues the impossible. As a two-time founder and recognized visionary in the fields of Gaming, AI, and E-commerce, Jonathan embodies the “win or learn” philosophy of Nelson Mandela—constantly pushing boundaries to shape the future of business, technology, and customer experience.His leadership and groundbreaking work have earned him global recognition, including the Mahatma Gandhi Medal of Honour from the UK Parliament, the Wall Street Journal Lifetime Achievement Award, and multiple listings among the Top CX Professionals and Visionary Business Leader...
2025-12-0121 min
Business Mic220: Jonathan Shroyer - The Future of Customer Experience in the Gaming IndustryJonathan Shroyer is the CEO and Co-Founder of Quimbi, a customer experience technology company transforming how gaming brands engage players through AI-driven personalization. With more than 20 years in tech and customer service leadership — from Microsoft and Autodesk to Postmates and Kabam — Jonathan brings a unique perspective on how empathy, data, and automation can coexist to create next-level customer experiences. In this episode of The Business Mic, Jonathan discusses the evolution of customer support in the gaming industry and how Quimbi's AI engine delivers hyper-personalized engagement at scale. He explains how most game publishers struggle to make players feel...
2025-11-1119 min
The Brand Called YouReimagining Gaming & E-Commerce with AI Innovation | Jonathan Shroyer, CEO of Quimby.aiWelcome to another episode of The Brand Called You! In this insightful conversation, Ashutosh Garg sits down with Jonathan Shroyer, CEO of Quimby.ai, a visionary entrepreneur at the intersection of gaming, AI, and E-Commerce.Jonathan shares his unique journey from his early days at Microsoft—where innovation was built into his DNA—to launching Quimby.ai. Discover how Jonathan’s experiences and influences, like Nelson Mandela’s “win or learn” mindset and his neurodivergent approach, have shaped Quimby’s mission to empower employees with super agents, not replace them.We dive deep into how AI is revoluti...
2025-10-3125 min
The Business LineAI vs Layoffs: The Real Way Teams 10× Output feat. Jonathan ShroyerWant a real playbook for using AI to increase revenue and reduce costs, without gutting your team? In this episode, Brian sits down with Jonathan Shroyer, AI & Gaming Advisor at iQor and Co-Founder of Quimbi, to unpack how this “super agent” AI can deliver 6× agent productivity and +15% monetization for gaming studios through hyper-personalized support and LiveOps.You’ll hear Jonathan’s path from Microsoft and Postmates to founding startups, his systems mindset for finding “node issues” before they become churn, and the mindset principles (hope, responsibility, “win or learn”) that keep builders moving forward, especially after layoffs.Connect with...
2025-10-0941 min
SHIFT with Elena AgarEpisode 240 - Is Customer Service Dead? Why AI Might Be the Only Thing That Saves ItIn today’s episode, Elena sits down with Jonathan Shroyer, CEO and founder of Quimby, to explore the future of customer experience powered by AI and large language models. Jonathan shares his unique journey from growing up in rural Texas with a passion for technology, through pivotal roles at major companies like Microsoft and Postmates, to founding innovative startups focused on transforming customer service.The conversation dives into how customer expectations have shifted over the decades, why customer service often feels broken, and how smart, human-centered AI tools—like Quimby—are reshaping industries, starting with gaming. Jonathan unpacks the evolvi...
2025-10-0638 min
Mission Matters Business Podcast with Adam TorresInside Quimbi.ai’s Super Agents: How Jonathan Shroyer Is Rewiring Customer SupportAdam Torres had a talk with Jonathan Shroyer, CEO of Quimbi.ai, to unpack his new venture: “agentic AI” super agents that plug into a company’s stack (game data, Jira, CRM, Reddit, etc.), pre-draft hyper-personalized replies, flag fraud, suggest incentives, and help agents architect player/customer outcomes. Jonathan shares early traction (founded in May, first customers live, 20+ in pipeline), the plug-and-play rollout, and why this will be table stakes in five years.
Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.
Apply...
2025-09-1918 min
Mission Matters Innovation with Adam TorresInside Quimbi.ai’s Super Agents: How Jonathan Shroyer Is Rewiring Customer SupportAdam Torres had a talk with Jonathan Shroyer, CEO of Quimbi.ai, to unpack his new venture: “agentic AI” super agents that plug into a company’s stack (game data, Jira, CRM, Reddit, etc.), pre-draft hyper-personalized replies, flag fraud, suggest incentives, and help agents architect player/customer outcomes. Jonathan shares early traction (founded in May, first customers live, 20+ in pipeline), the plug-and-play rollout, and why this will be table stakes in five years.
Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.
Apply to be a guest on o...
2025-09-1918 min
Future of ServiceThe Hidden Profit CenterWe discuss Brett's new book - The Hidden Profit CenterBrett Frazer is a Customer & Employee Experience Executive, with 18+ years in customer experience success, leading teams and organizations delivering world-class operations. I excel at driving customer and employee loyalty that improves organizational bottom line. Renowned for delivering operations excellence, leveraging best-in-class customer support cultures and infrastructures.He is proficient at directing employee success across complex organizations from start-ups to multinationals to create measuring points to identify opportunities for improved employee engagement, connectedness, and career advancement. Sunbasket needed to reduce customer churn due to po...
2025-01-2827 min
Episcopal Church of the Transfiguration DallasPentecost 06 - David's Complex Grief for Saul and JonathanDanielle Shroyer’s sermon explores David's multifaceted grief for Saul and Jonathan, highlighting his wisdom, emotional depth, and the transformative power of love. Through personal reflections on grief, the speaker underscores how love dignifies and heals, even amid complex and painful circumstances, culminating in a shared acknowledgment of God's divine love.
Sermon preached by Danielle Shroyer on The Sixth Sunday after Pentecost. We invite you to view the full service HERE. Learn more about our community by visiting www.transfiguration.net.
2024-06-3017 min
The Baptist Bias#37 - Red Heifer Debate Hosted by Owen ShroyerOn this special BONUS edition of The Baptist Bias, Owen Shroyer of Infowars.com hosts a RED HEIFER DEBATE between Byron Stinson and Adam King vs Pastor Jonathan Shelley and Pastor Roger Jimenez. Is the Red Heifer Biblical? The two opposing sides will debate that question and hash it out! AN EPIC ENCOUNTER! Tune in!
2024-04-1900 minFuture of ServiceTransfer of ExperiencesIn this episode of The Future of Service podcast, hosted by Jonathan Shroyer, listeners are in for a treat as Jonathan sits down with the brilliant business consultant and strategist, Andrea Swanner. Andrea, the founder of MBA, shares her wealth of knowledge and experience, offering invaluable insights into building a strong foundation for new businesses.Tune in to this episode to discover how you can transform your new business from surviving to thriving. Andrea Swanner's expertise provides a roadmap for entrepreneurs, guiding them towards building flourishing ventures and achieving their dreams.
2023-10-2417 minFuture of ServiceAI Cognition driving CX and the Human ExperiencePeter Voss, the CEO of aigo.ai, is renowned as an innovator, serial entrepreneur, engineer, and scientist. His life's mission revolves around bringing human-level AI to the world, aiming to optimize human flourishing. This ambitious goal, often referred to as the Holy Grail of AI, holds the promise of significantly reducing costs for various products and services. It also involves providing support from PhD-level AI researchers to address pressing issues such as disease, energy, and pollution. Moreover, Peter envisions empowering individuals through expert personal assistants, enhancing productivity, problem-solving abilities, and overall well-being. His dedication to this mission spans over...
2023-10-1018 min
Tech Talks Daily"Balancing Tech and Touch: Leadership Lessons from Arise Virtual Solutions' Jonathan ShroyerIn today's episode, I sit down with Jonathan Shroyer, the Chief CX Innovation Officer at Arise Virtual Solutions and one of CIO Journal's "Top CX Professionals of 2022." This episode offers an in-depth exploration into the intricacies of modern customer experience (CX) and unpacks the key priorities every leader should focus on for organizational success. We discuss the urgent importance of psychological safety in the workplace. Jonathan illuminates how empathy, communication, and genuine leadership can catalyze team engagement and drive business outcomes. As we navigate through the era of digital transformation, the conversation shifts to how...
2023-09-2939 minFuture of ServiceHuman Design and Business SuccessSunita Kumar, the founder of business alchemist, is a seasoned marketing veteran who identifies herself as the CEO (Chief Energy Officer). Her unwavering passion lies in catalyzing meaningful change through systemic progress rather than superficial fixes, seeking transformational experiences for all those involved.Drawing upon her executive background rooted in classic business expertise, Sunita complements her skills with extensive entrepreneurial know-how, making her a well-rounded leader. She possesses the remarkable ability to quickly adapt, engage in conversations with anyone, navigate through uncertainties, and effortlessly grasp new technologies.Over the...
2023-08-0115 min
People First Leaders332 - Placing Purpose over Profits with Jonathan ShroyerIn this episode, your host Doug Utberg speaks with Jonathan Shroyer, Chief CX Innovation Officer at Arise Virtual Solutions, about the importance of creating daily value and prioritizing purpose in a service business over profit. He supports giving attention to people's mental health, encouraging community growth, and shifting financial resources to less well-known cities. Along with his own path, Jonathan talks about the rise of remote work, toxic positivity, diversity of thought, and the congruence of company principles and behavior. He encourages audiences to put purpose, empathy, and diversity first when creating successful, significant businesses.If you want to know more about Jonathan...
2023-07-1825 minFuture of ServiceThe Future of WorkHost Jonathan Shroyer talks with Karl Swanepoel, the CEO of Revolancer, a rapidly expanding freelance marketplace with over 20,000 users. Karl, a tech entrepreneur based in the UK, shares his journey and vision for the platform.Revolancer has garnered support from prominent investors, including London-based VC SFC Capital and notable angels such as Bob Skinstad, the former captain of South Africa's national rugby team. Additionally, their esteemed advisory board boasts the co-founder of Just Eat, a leading global online food delivery marketplace.Through Revolancer, Karl aims to revolutionize the way...
2023-06-2713 minFuture of ServiceCommunity and AISarah Worthy is the CEO and Founder of Doorspaceink, a leading SaaS company revolutionizing the way healthcare organizations retain and develop clinical talent. With a wealth of experience working within early-growth stage B2B tech startups, Sarah is passionate about assisting businesses in overcoming their most pressing data challenges.Recognizing the need for a solution to address clinical turnover in healthcare organizations, Sarah conceived DoorSpace® as a transformative technology. Instead of focusing on why people leave, DoorSpace® takes a different approach by asking what makes people stay. The innovative platform created by Sarah and he...
2023-06-2010 min
Mission Matters Innovation with Adam TorresHow to Create a Customer Experience EcosystemCreating a great customer journey and ecosystem could mean the difference between growth and plateauing for many businesses. In this episode, Adam Torres and Jonathan Shroyer, Chief CX Officer at Arise, explore creating a customer experience ecosystem and Jonathan’s latest book, Mission Matters: World's Leading Entrepreneurs Reveal Their Top Tips To Success (Business Leaders Vol. 9, Edition 2). Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be a guest on our podcast:https://missionmatters.lpages.co/podcas...
2023-06-0225 minFuture of ServiceSelf Service and the Service EconomyHoward Tiersky, CEO of The Digital Transformation Agency, has had the amazing opportunity to help leaders at dozens of the world's largest brands navigate digital transformation. With over 20 years of experience in this field, Tiersky has developed methods to get organizational alignment around transformation and implement it successfully, which is detailed in his book, WINNING DIGITAL CUSTOMERS. After leaving a senior role at Capgemini 12 years ago, Tiersky started his own firm with 1 client and 0 employees, which has since grown to over 75 people. Tiersky has won many awards and has driven massive and measurable value t...
2023-03-2112 minFuture of ServiceAuthentic, Intentional, InclusiveThis episode features Joanna C. Mendez, M.A., a Career Student Affairs professional with more than 15 years of experience in international education, student services, recruitment, advising and retention initiatives with functional work ranging across development of supporting service for diverse and underrepresented students. Excellent communication and interest-based problem solving with an emphasis in workflow initiatives and coordination of strategic planning. Cultural self-awareness and ability to negotiate across cultural and background differences. Full fluency in English and Spanish.To learn more, please visit: https://www.arise.com/ Listen...
2023-03-1413 min
Audio Signals PodcastExploring the Past, Present, and Future of Professional Video Gamers | A Conversation With Jonathan Shroyer | Audio Signals Podcast With Marco CiappelliGuest: Jonathan Shroyer, Chief CX Innovation Officer - Arise Virtual Solutions [@AriseVSInc]On Twitter | https://twitter.com/ChiefCXOfficerOn LinkedIn | https://www.linkedin.com/in/chiefcxofficer/On TikTok | https://www.tiktok.com/@chiefcxofficerOn YouTube | https://www.youtube.com/channel/UCrDIVe8X1P4g2V-mQum3t7g_____________________________Hosts:Marco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society PodcastOn ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli_____________________________This Episode’s SponsorsAre you interested in sponsoring an...
2023-03-0836 minFuture of ServiceThose Who ServeThis week's guest is no other than Dr. Gail Gazelle MD, Assistant Professor of Medicine at Harvard Medical School and Master Certified Coach for physicians.Dr. Gazelle is faculty at Harvard Medical School, a 25-year practicing physician, and one of the preeminent physician coaches in America. She utilizes evidence-based neuroscience, mindfulness, and physician leadership techniques to not only help combat burnout, but to help physicians develop leadership skills, broaden emotional intelligence, increase their healthcare resilience capacity, and reach maximum potential despite ever-increasing demands. A longstanding mindfulness practitioner and certified m...
2023-02-2117 minFuture of ServiceHumans Connecting with HumansJonathan Shroyer talks with Jennifer Fisher, Chief Sales Officer - Higher Education at Worldstrides. Jennifer is an accomplished, results-driven senior sales executive with demonstrated career success growing revenue and new business. Almost 30 years recruiting, hiring, and training high-performing teams; building strategic partnerships to grow revenue and market share; defining and executing strategic vision; proactive decision-maker with the ability to communicate the vision and achieve business objectivesKEY ATTRIBUTES AND CORE COMPETENCIESExecutive Leadership & ManagementBusiness Development and GrowthPerformance, Process, and Change ManagementStrategic Planning/VisionCritical Thinking SkillsDrive For ResultsEthical Decision MakingCross-Functional Team BuildingTraining & Development
2023-02-1413 minFuture of ServiceBrand Ambassadors“John is a world class customer success leader!...” Thiago Teodoro - Director of Product Management & Product Strategy, Malwarebytes”...I have a high regard for John’s ability to lead and mentor others. And while I can deeply laud his work ethic, grace in receiving feedback, and love of technology, it is his sense of humor, humility, and partnership that I will miss the most...” Scott Morris - Head of Strategic Advocacy, MobileIron”...John brings a combination of relationship management, technical and business acumen to the table that makes him stand out in...
2023-02-0711 minFuture of ServiceThe Future of Service is Financial FreedomHost Jonathan Shroyer talks with Ajaie Albert,Co-Founder of Xclusive Financial Class.Who is Ajaie Albert?#1. I have a desire to help everyone especially soldiers win at the financial game called “Capitalism” #2. As a Mentor Leader and Educator, I’m dedicated to always learn and develop to provide you with value (I will learn, implement, educate, and mentor).#3. I’m dedicated to creating family first generational millionaires and ensuring they have what they need to continue their success for generations...
2023-01-3110 minFuture of ServiceService is all about Global TalentHost Jonathan Shroyer talks with Andrew Le, Partner at With My Coffee.Andrew is a creative agency owner with over 10 years of experience in the advertising/marketing space. He has scaled his agency from a team of 10 to over 40+ in the span of 2 years, managing a 30% annual client growth rate and simultaneously increasing profit margins by 300%. He has worked with over 300 clients over the years, ranging from new concepts to multi-unit franchises to billion-dollar corporations. Self-admitted jack of all trades, expert at none but wi...
2023-01-2409 minFuture of ServiceElevate Your Experience with EmpathyHost Jonathan Shroyer talks with Steve Gutzler,CEO and Founder of Leadership Quest.OUR GUEST:►STEVE GUTZLER is the President of Leadership Quest, a Seattle-based Leadership Development company. ►INTERNATIONAL BEST-SELLING AUTHOR of seven highly-acclaimed books that have topped Amazon and have received rave reviews from readers. ►MASTER LEADERSHIP KEYNOTE SPEAKER– Steve is a dynamic, highly sought after speaker who has delivered over 2,500 presentations, to a who’s who list of clients including Spotify, Seattle Seahawks, Microsoft, Starbucks, Boeing, Cisco, Starwood Cor...
2023-01-1712 min
A Moment of Xen with Xen SamsLexy Panterra AKA Virgin Lex; Justin Love; Alan Lao; Gretchen Philyaw; Paul Caldwell; Jonathan Shroyer
2023-01-1553 min
Predictable B2B SuccessHow to create a customer service culture that drives growth and profitsJonathan Shroyer, Chief Customer Experience Innovation Officer of Arise Virtual Solutions, is on a mission to turn customer service into a profit center but faces the challenge of overcoming organizational data silos, outdated CX tools, and prioritizing customer pain points to create a frictionless customer experience. You will learn how to create a customer service culture that will lead to growth and profitability.
"If you invest money into customer service, customer experience, you're going to have longer retention tails and you're going to have, what did you say, 160% of revenue versus competitors. If you're willing to...
2023-01-1339 min
Peggy Smedley ShowTop Metaverse UsesPeggy Smedley and Jonathan Shroyer, chief customer experience innovation officer, Arise Virtual Solutions, talk about the trends in immersive technologies and the metaverse. He says he thinks of the metaverse as anything that is not in your own reality and any experience around that. In 2022, $48 billion was the value of the metaverse. By 2030, it is valued to be $680 billion. They also discuss: The top five applications and use cases in the metaverse. How much bullying is currently happening in the metaverse and how to protect all users of the metaverse. Some ways businesses can enter the...
2023-01-1227 minPeggy Smedley ShowTop Metaverse UsesPeggy Smedley and Jonathan Shroyer, chief customer experience innovation officer, Arise Virtual Solutions, talk about the trends in immersive technologies and the metaverse. He says he thinks of the metaverse as anything that is not in your own reality and any experience around that. In 2022, $48 billion was the value of the metaverse. By 2030, it is valued to be $680 billion. They also discuss: The top five applications and use cases in the metaverse. How much bullying is currently happening in the metaverse and how to protect all users of the metaverse. Some ways businesses can enter the...
2023-01-1227 minFuture of ServiceBots, Droids, and Human Centered DesignCustomer Centricity World Series winner of CX Professional of the Year 2022, Clare Muscutt, is internationally recognised as ‘the thought leader who did the job’ and delivered multi award-winning commercial results, leading Customer Experience for some of the world’s biggest companies in hospitality, retail, and B2B, including Whitbread, Sainsburys, and Compass Group. In 2017 she founded her own CX design agency based in London and travelled the world as a global consultant and keynote speaker with clients in retail, education, non-profit and social housing. During the pandemic she lost everythi...
2023-01-1014 minFuture of ServiceLemonade - Jeff PoffenbargerHost Jonathan Shroyer Talks with Jeff Poffenbarger. Jeff is an experienced video game development professional with strong leadership, analytic, and communication skills.To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
2023-01-0314 minFuture of ServiceEffortless and Full of Purpose - Linh HoLinh Ho is a growth marketing and sales executive with strong background in technology. She has a proven track record in hiring and retaining high performing teams, designing GTM strategies, accelerating sales and marketing pipeline. She is an advisor to multiple tech startups, and a board member of non-profit organizations. She is continuing her executive education at MIT, and she graduated from the University of Ottawa. Disciplines: Business and Marketing Strategy | Product and Solution Marketing | Digital Demand | Corporate Marketing & Communications | Customer Programs | MarTech & Revenue Operations | Advanced Analytics
2022-12-2710 minFuture of ServiceReading Customers' Minds - Karen L. ClarksonHost Jonathan Shroyer Interviewed Karen L. Clarkson, VP Go To Market Strategy and Partnerships ,Ricoh USA.About Karen L. Clarkson:𝗛𝗮𝘃𝗶𝗻𝗴 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁𝗲𝗱 𝗮𝗻𝗻𝘂𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝗽𝗮𝘀𝘁 $𝟭 𝗕𝗶𝗹𝗹𝗶𝗼𝗻 𝗮𝗻𝗱 𝗲𝘅𝗽𝗮𝗻𝗱𝗶𝗻𝗴 𝗙𝗼𝗿𝘁𝘂𝗻𝗲 𝟱𝟬𝟬 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀, I have developed an unsurpassed reputation for delivering growth and exceptional experience to both customers and internal stakeholders. My career has been marked by breaking down silos to strengthen collaboration across Marketing, Sales and Ideation. In fact, the key to my success has been to weave the importance of a strong customer focus into the fabric of every business area within the organization.𝗜 𝗮𝗺 𝗸𝗻𝗼𝘄𝗻 𝗳𝗼𝗿 𝗳𝗶𝗻𝗱𝗶𝗻𝗴 𝗵𝗶𝗱𝗱𝗲𝗻 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝗴𝗹𝗼𝗯𝗮𝗹 𝗴𝗿𝗼𝘄𝘁𝗵, aligning resources and leading an organization to technology's bleeding edge. I am willing to take on more to propel impactful, lasting results, and I am fearless in tackling difficult issues to stimulate tremendous growth. I am always open to expanding my network and sharing best practices for inventive business development.🔷 𝗣𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗚𝗿𝗼𝘄𝘁𝗵 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗶𝗼...
2022-12-2011 min
Enterprise Podcast Network – EPNSee How This CX Executive is Changing the Industry for the BetterJonathan Shroyer, the Chief CX Innovation Officer at Arise Virtual Solutions where he leads the gaming and consulting verticals and runs the CX Lab in San Francisco joins Enterprise Radio.Listen to host Eric Dye & guest Jonathan Shroyer discuss the following:* You founded Officium Labs to help companies create best-in-class service experiences for their customers. What made you want to start this company – Arise Virtual Solutions?* What advice would you give to others looking to start a company of their own?* You have over 20 years of customer experience. What do customers want today and what do co...
2022-12-1608 minFuture of ServicePersona-lization - Brett FrazerThis episode highlights the CX Leader from Microsoft, Adobe, and Sun Basket, Brett Frazer. A simple statement, really, and a logical one considering your marketing and sales organizations (be they direct, channel or partners) have just promised them the best, be its simplicity, efficiency, productivity, creativity, security, privacy, connectivity, etc.Think of it, out of all the solutions; they chose yours; free or premium, perpetual or subscription, economy or luxury, stand-alone or suite, they chose yours… this time.What is it that is going to influence them to...
2022-12-1311 minFuture of ServiceOur Kids are Showing Us the Future of Service - Carol MarshallHost Jonathan Shroyer talks with Carol Marshall, COO at ActivEngage. Carol is an innovative leader with expertise in building teams and developing the very best collaborative environments. Extensive experience in the automotive and contact center environment. Strategic vision and analytical skills proven to drive results while creating trust and passionate team members in a culture of accountability. To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
2022-12-0612 minFuture of ServiceThe Future of Work is Human - Sarah McDonaldHost Jonathan Shroyer talks with Sarah McDonald, Business Leader, Author and Executive Coach. Sarah is a proven operational leader with the passion and ability to think strategically, execute tactically, and inspire teams to achieve aggressive goals. Culture and customers are central to all I do and believe in. Concentrations: Leadership coaching, Operations, Strategy, Culture transformation, Strategic relationship management, Customer evangelism, Customer communication, Community, Trust & SafetyTo learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters:
2022-11-2911 minFuture of ServiceWeb 3 and the Great Wallet Identity Revolution - James ShannonHost Jonathan Shroyer talks with James Shannon, CEO and Co-founder at XONE. XONE is an incredible team building out the future of how brands, musicians, and creators connect in Web 3.0. Previously, James led a creative service agency called Auras Studios, helping musicians create augmented reality experiences across the web.To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
2022-11-2219 minFuture of ServiceProduct Creators are now Service Makers - Jon NordmarkHost Jonathan Shroyer Talks with Jon Nordmark, Co-Founder and CEO of Iterate.ai.Jon is:An E&Y Entrepreneur of the Year at Rocky Mountain RegionA Co-founder, 10-yr CEO eBags; $1.65B bags soldA LinkedIn Top Voice for 20+ tech articles writtenA Newman Lifetime Achievement Award | CO Tech AssociationTo learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
2022-11-1514 minFuture of ServiceThe Great Financial Transition - Emmanuel DanielEmmanuel Daniel is the award-winning founder of The Asian Banker, Wealth and Society, Bank Quality, TABInsights, and other digital communities in the TAB Global stable, with offices in Singapore, Beijing, Dubai, and representatives around the world. He is, at heart, a writer, entrepreneur, consultant, traveler, and erratic blogger. He was recognized as a global top 50 fintech influencer in 2021 and 2022, winner of the Citibank Business Journalism award for Asia in 1999, and other such accolades. His first book, “The Great Transition - the personalization of finance is here,” is due out soon i...
2022-11-0815 min
Thinking Inside the BoxHow do we Evaluate the Future of Service? - Jonathan ShroyerIn today’s episode, I chat with Jonathan Shroyer, a San Mateo, CA-based Chief Customer Experience Innovation Officer, at Arise Virtual Solutions Inc., a disruptive technology platform connecting the world’s biggest brands with a previously untapped network of small business owners and their agents. Prior to this, he held roles with Microsoft and Kabam.Jonathan’s mantra as a leader is to dream big and go forth to achieve what others say is not possible. The future is built by those that say how can it be done and adapt Nelson Mandela’s ‘Win or Learn’ philosophy...
2022-11-0136 minFuture of ServiceCreator of the Future Service Ecosystem -Tim FieldsTim has spent his life working with amazing people to build games and software to help some of the best brands in the world delight millions of users. Tim Fields has been making games and software professionally since 1995. He has been involved with numerous small developers, as well as Hasbro, Wizards of the Coast, Kabam, Microsoft, Electronic Arts, Activision, Capcom, and other major publishers. Franchises Tim has been involved with in one way or another:Marvel, Dungeons & Dragons, Magic: The Gathering, Disney, Transformers, Jack Nicklaus Golf, Brute Force, Freelancer, SSX, Need for Speed, Fa...
2022-11-0110 min
The Digital ExecutiveFrom the Trenches to the C Suite Bringing the Best Possible Customer Experience with Executive Jonathan Shroyer | Ep 561Send us a text
Arise Virtual Solutions' Chief Customer Experience Innovation Officer, Jonathan Shroyer, joins Coruzant Technologies for the Digital Executive podcast. He shares his story of starting on the ground floor and working his way up to the C Suite. He has constantly been an innovator and striving to provide the best customer experience possible - and it shows through his numerous achievements, awards, and recognitions.
2022-10-3010 minFuture of ServiceEvery customer wants to be a VIP - Ted RubinHost Jonathan Shroyer interviewed Ted Rubin, Founder, and CEO at ActivEngage. Ted is a serial entrepreneur and executive manager with a unique background that allows him to straddle the lines between technology, sales, and marketing. Thus, making it easier to facilitate operations for organizations that are producing technology as a product or who are utilizing technology to run their businesses. Background and experience in company development and operations, product development, eCommerce, retail automotive management (all positions), real estate, contract negotiation, and software development.Specialties: Operations and sales management, negotiation, employee evolution and commitment, process management, strategic positioning...
2022-10-2516 min
Science of CXJonathan Schroyer: Engaging Your Customers Every Step Of The WayJonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last November 2021 and is now known as Arise Gaming.
Jonathan has been involved with customer service as a professional and a leader for more than two decades, leading large teams at established companies such as Microsoft, Monster, Autodesk, and startups like Postmates, Kabam, and Forte Labs.
Recognized as a renowned thought leader in the industry through multiple mentions, Jonathan is a sought-after speaker at CX conferences, a...
2022-10-1942 min
Iowa Business ReportIowa Business Report Wednesday Edition -- October 19, 2022Iowa Business Report Wednesday EditionOct. 19, 2022 Tech analyst Jonathan Shroyer with tips to help bosses become leaders.
2022-10-1902 minFuture of ServiceThe Next Generation Customer - Jonathan DanielsHost Jonathan Shroyer talks with Jonathan Daniels, Director at CX Centric, CX Brussels and CX Dubai. Daniels shared, " We began to deliver using Agile methodologies, which was a big step forward.But for various reasons, we kept coming to work with the aim of impressing our colleagues, our managers and ourselves.We lost our focus on the customer.For this reason, I dedicate my time to co-creating, training and coaching organizations and leaders, giving practical tips on becoming customer-centric.I want to share my learning journey with you so you, too, c...
2022-10-1815 minIowa Business ReportIowa Business Report 22-42 (October 14-16, 2022)On this edition of the Iowa Business Report: Bosses are not automatically leaders. Business development specialist Jonathan Shroyer outlines his five tips to turn good bosses into outstanding leaders.October is Manufacturing Month in Iowa; Mike Ralston of the Iowa Association of Business & Industry talks about manufacturing's impact on the state. And in this week's "Business Profile", you'll meet Bob Rolling of Lake Time Brewery in Clear Lake, a medal winner in this month's Great American Beer Festival in Colorado.For more, go to totallyiowa.com and click on the "radio pr...
2022-10-1622 minFuture of ServicePeople Serving People - Nate BrownHost Jonathan Shroyer talks with Nate Brown, Senior Director of Customer Experience at Arise Gaming. Nate loves all things customers. He's well-versed in a variety of CX disciplines, including journey mapping, survey process and analysis, the voice of customer programs, employee engagement, and many more. His sweet spot is helping employees understand the customer journey and how they play a role in improving it.To learn more about Nate Brown, please visit:https://www.cxaccelerator.com/To learn more, please visit: https://www.arise.com/
2022-10-1110 minFuture of ServiceTalent, The Service Force Multiplier - Keith PapeHost Jonathan Shroyer interviewed Keith Pape, CEO at Yellow Pike Media and Yellow Pike Games, in this episode of the Future of Service podcast. Keith is an entrepreneur and senior marketing executive with significant Digital leadership experience. He has a proven track record of delivering impressive revenue, profit, and award-winning creative campaigns. Keith is a noted public speaker and thought leader on all things Digital.His specialties are Improving business results, processes, and creative standards in marketing-driven organizations.To learn more, please visit: https://www.arise.co...
2022-10-0412 min
Mission Matters Innovation with Adam TorresAuthor Jonathan Shroyer Launches New Book and Future of Service PodcastNew book alert! In this Episode Adam Torres and Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Gaming, explore Jonthan’s new book and his Future of Service Podcast. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be a guest on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia Learn more about your ad...
2022-09-2927 minFuture of ServiceEverything is Going Hybrid - Brian BlackaderHost Jonathan Shroyer talks with Brian Blackader, Expert Associate Partner at McKinsey and Company. Brian serves leaders in the BPO industry to transform and improve their performance and investors in the space. As a core expert in our Digital Customer Operations Service Line, he advises industrial companies functionally on their customer operations. He leads the BPO service line and often works at the intersection of private equity and service operations.Prior to joining McKinsey, he spent nearly a decade and a half in the BPO industry, where he served as CEO as well as in a...
2022-09-2713 minFuture of ServiceSeamless Experience and Building Decade-Long Customers - Misa ChienHost Jonathan Shroyer talks with Misa Chien, Co-Founder and CEO at Auto Pilot Reviews. Misa helps Customer Service Leaders manage and motivate their agents remotely through real-time customer feedback. Their post-call survey provides loving customer service stories to the entire organization, giving everyone purpose and recognition like no tomorrow.She's a partner with customer-centric, culture-obsessive companies. Autopilot inspires your support reps to amaze customers, which yields an immediate, dramatic, lasting increase in NPS and improvement in QA and FCR.Autopilot shows reps proof their work matters. When you partner with Autopilot, you get the instantly...
2022-09-2014 minFuture of ServiceHuman Experience, Augmented by Technology and DataThe Future of Service covers any topic from experience design, product design, sales, customer experience, and customer service. So, in essence, it's broad and intended to bring in all different viewpoints from across the industry and globe.This episode's guest is Mary Drumond, Chief Marketing Officer at Worthix and host of the Voices of CX Podcast. She has a passion for consumer behavior and extensive experience in Marketing Research, specifically Customer Experience (CX) and Customer Experience Management (CEM). She has been featured as a CX thought leader and influencer by various publications, has authored multiple pieces on...
2022-09-1316 minFuture of ServiceFuture of Service IntroductionHost Jonathan Shroyer Welcomes us to the Future of Service podcast. In this episode, Jonathan shares his background and what the show is all about. He also shares what to expect in terms of the guests and topics he will bring to the show.To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
2022-09-0603 min
Starting to KnowCustomer Experience: The Difference Between Amazement and AnnoyanceJonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last November 2021 and is now known as Arise Gaming. Jonathan has been involved with customer service as a professional and a leader for more than two decades, leading large teams at established companies such as Microsoft, Monster, Autodesk, and startups like Postmates, Kabam, and Forte Labs. Recognized as a renowned thought leader in the industry through multiple mentions. Jonathan- https://www.linkedin.com/in/jerryleisure/
2022-08-1827 min
The CX Leader Podcast | A resource for customer experience leadersThe Innovative CX LeaderThere are a number of ways to design experiences for your customers, but you're stuck. You find it hard to think beyond how things are currently done. And even if you had some sort of break-through idea, changing your current processes and getting others on board seems pretty daunting. And yet you constantly wonder, "what if?" Guest host Pat Gibbons welcomes Jonathan Shroyer, Chief Customer Experience Innovation Officer for Arise Virtual Solutions, for a discussion on driving innovation in your CX program.
2022-06-2129 min
Amazing Business RadioBuilding the Future of Service for the Next Generation of Customers Featuring Jonathan ShroyerTrends That Will Affect Customer Service and Customer ExperienceShep Hyken interviews Jonathan Shroyer, Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing and consulting firm. He shares insights about the future of customer service and the power of customer experience in driving tremendous value for your business. Top Takeaways: · To get the C-suite to invest in customer experience, demonstrate ROI. You must understand what indicators drive business growth and compare it to the data that the customers provide based on their experience. Find a correlation between these sets of data and...
2022-06-1427 min
The Loyalty MinuteEpisode 109 - (Interview) with Jonathan Shroyer - Chief Customer Experience Innovation Officer of Arise Virtual SolutionsWelcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Jonathan Shroyer. Jonathan is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last November 2021 and is now known as Arise Gaming.
Welcome to the show Jonathan, thanks for joining me…
For those loyal listeners out there who don’t know who you are or what you do, perhaps you can share a bit of you...
2022-06-0624 min
Built to Sell RadioEp 338 How This Service Business Got Almost 20 X EBITDA - Jonathan ShroyerIn 2019, Jonathan Shroyer, alongside his Co-Founder Scott McCabe, started Officium Labs with the goal to help clients turn contact centers into profit centers. After two years of seeing incredible growth, Jonathan was approached by three investors to acquire Officium Labs. Shroyer ultimately ended up selling to Arise for around 20X EBITDA.
2022-05-201h 04
Voices of CXHow COVID Supercharged the Decentralization of Work // CX In ContextWelcome to CX In Context! Sometimes, we can’t get into as much detail as we’d like during the podcast. On CX In Context, our host Mary takes the timeliest and most thought-provoking concepts from each episode’s discussion and puts them into a practical business context; in other words, why they should matter to you.
This week on the Voices of CX Podcast, we talked to Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions. His passion is for customer service and helping people understand how to create amazing customer experiences in a decentralized way.
Listen to the...
2022-05-1308 min
Masters Of Employee Development18 - Building Trust in Your Network with Officium Labs' Jonathan ShroyerIt's the little things that count… especially when running a growing organization. If you want to make your organization the best it can be, you need to be sure that everyone is happy and growing. After all, your business will only succeed when everyone feels supported and has the tools they need to do their job. They are more likely to take ownership of their assigned tasks and feel valued by the company that way.In this episode of Masters of Employee Development, Mike interviews Jonathan Shroyer, a highly regarded serial entrepreneur, who explains team-building and development, es...
2022-05-0328 min
Voices of CXHow Digitizing and Decentralizing Creates Great Customer Experiences: Jonathan Shroyer - S9E5This week on the Voices of CX Podcast, we talked to Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions. His passion is for customer service and helping people understand how to create amazing customer experiences in a decentralized way.
🟠About Jonathan Shroyer
CEO & Co-Founder
Jonathan has been a customer service professional and leader for 22+ years, leading large teams at established companies such as Microsoft, Monster, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan can often be found speaking at CX conferences, participating in podcasts, and writing abo...
2022-05-0241 min
Market Impact InsightsAcquisition Value Creation - Jonathan ShroyerArise Virtual Solutions Chief Customer Innovation Experience Officer Jonathan Shroyer shows how a focus and investment in marketing creates higher perceived value for growing companies positioning themselves for acquisition. The impact for fellow company founders is real!
2022-03-1432 min
The CXChronicles PodcastCXChronicles Podcast 158 with Jonathan Shroyer, Chief Experience Officer at AriseHey CX Nation,In episode #158 of The CXChronicles Podcast we welcomed Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise (Officium Labs) based in Miramar, FL. Arise Virtual Solutions (Officium Labs) has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth. The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art securi...
2022-02-2245 min
Mission Matters Innovation with Adam TorresJonathan Shroyer Talks About the Importance of Transforming Customer Experience (CX)Jonathan Shroyer, Chief CX Innovation Officer at Arise Virtual Solutions, was interviewed by Adam Torres onMission Matters Business Podcast. In this interview, Jonathan Shroyer talks with Mission Matters about the growing importance of customer experience and the trend of decentralized work. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be interviewed by Adam on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/More FREE content from Mission Matters here: h...
2022-01-0428 min
Marketing Growth PodcastDiscussing the Past, Present, & Future of Customer Experience with Jonathan ShroyerListen to Jonathan Shroyer from Officium Labs and I discuss the past, present, and future of customer experience. On this episode, Jonathan shares his experiences of seeing the industry evolve over 23 years and the factors behind it. He talks about: What role has technology played in the evolution of the customer experience industry? What are his 2022-2023 predictions for customer experience? What is the future of payment methods in the ecommerce world? Which brands does he think have the best CX? He shares interesting experiences of working in the service industry of things going wrong...
2021-12-3026 minMarketing Growth PodcastCustomer Experience 101: A Talk with Jonathan ShroyerWelcome to the second episode of my podcast, where we discuss all things customer experience with Jonathan Shroyer, CEO and Co-Founder of Officium Labs. On this episode, Jonathan enlightens us about: The basics of customer experience. How you can treat the customer right. How Officium Labs shifted customer service from a cost center to a profit center. How to evaluate the ROI of customer experience. How the customer experience industry evolved during and after the COVID-19 pandemic and tips to keep serving your customers right all through it. Tune in to the podcast now to find ou...
2021-12-2818 minMarketing Growth PodcastAn Interview with the CEO & Co-Founder of Officium LabsCustomer experience has become the major differentiator in the business world. We are bombarded with marketing messages trying to lure us to their products or services, but what if you could ensure that all your customers were satisfied? Officium Labs has recently launched a new service for businesses that allows them to gain insights about customer experience before they make an investment, and centralize support requests. On this episode, a customer experience expert and the CEO and Co-Founder of Officium Labs, Jonathan Shroyer talks about his company. Tune in to find out: ...
2021-12-2722 min
808 Podcast#194 Jonathan Shroyer - Officium LabsJonathan Shroyer the CEO and Co Founder of Officium Labs shares how to turn customer service from a cost center to a profit center.
Get more info at https://www.OfficiumLabs.io/
2021-12-0607 min
The Entrepreneur Spotlight Show with Andy JacobJonathan Shroyer, CEO and Founder, Officium Labs, Unlocks The Startup Code on The DotCom Magazine Entrepreneur Spotlight Series.Jonathan Shroyer, CEO and Founder, Officium Labs, Unlocks The Startup Code on DotCom Magazine
About Jonathan Shroyer and Officium Labs:
Officium Labs is a decentralized network of thought leaders and innovators who help companies create best-in-class service experiences for their customers. Our diverse team features members from every geography, with backgrounds spanning industries such as gaming, tele-health, and on-demand delivery services.
Jonathan Shroyer, CEO and Founder, Officium Labs, Unlocks The Startup Code on The DotCom Magazine Entrepreneur Spotlight Series. After 2 years in business, and successfully navigating the startup process, Jonathan shares the ke...
2021-07-1346 minThe Entrepreneur Spotlight Show with Andy JacobJonathan Shroyer, CEO and Founder, Officium Labs A DotCom Magazine Exclusive InterviewJonathan Shroyer, CEO and Founder, Officium Labs ,A DotCom Magazine Exclusive
Jonathan Shroyer, CEO and Founder, Officium Labs A DotCom Magazine Exclusive Interview
About Officium Labs:
We are building the future of service.
Officium Labs is a decentralized network of thought leaders and innovators who help companies create best-in-class service experiences for their customers. Our diverse team features members from every geography, with backgrounds spanning industries such as gaming, tele-health, and on-demand delivery services.
Our Story
Energized by an audacious new idea, founders Jonathan Shroyer and Scott McCabe took several long wa...
2021-03-1929 min
Blessed Are the FeministsBonus Recommendations from Past GuestsBefore taking a hiatus until March, we list the books, podcasts, documentaries, and other resources that have been mentioned on our past 31 episodes, and we share voicemails from many past guests with additional recommendations! Mentioned in this episode: Ain't I a Woman: Black Women and Feminism by bell hooks Be Kind to Yourself: Releasing Frustrations and Embracing Joy by Cindy Bunch Bipolar Faith: A Black Woman’s Journey with Depression and Faith by Monica Coleman The Book of Longings by Sue Monk Kidd Deviced!: Balancing Life and Te...
2020-12-2721 min