Shows
Happy to Help | A Customer Support PodcastBalancing Inbox Coverage and Support Projects with Chase ClemonsText the show!We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share how his team uses six-week cycles to manage support coverage, build new initiatives, and avoid burnout while still delivering exceptional customer service.In this episode, you’ll learn how 37signals structures their support team to thrive in both reactive and proactive work. Discover how they balance daily inbox demands with meaningful project work, the benefits of hiring “managers of one,” and why project days are key to team longevity. Chase also sha...2025-05-1357 min
40 Plus: Gay Men. Gay Talk.Embracing the Beauty of Being Gay, Black, and HIV Positive – Jordan J. EdwardsHIV may be a lifelong journey, but it is not a death sentence. Yet, for Black gay men, that journey often comes with unique challenges—stigma, erasure, and systemic barriers that make living openly and authentically even harder.
As we close out Black History Month, we sit down with Jordan J. Edwards - Deputy Director for the Normal Anomaly Initiative, whose candid and unfiltered approach will challenge you to see beyond limitations and embrace the power of your own visibility.
In this episode, you’ll:
Uncover the difference between representation and representing yourself—a game-changing distinction
Learn...2025-02-2845 min
The Leader MentalityRebounding and Getting Stronger After a Setback – A Discussion with former NCAA Basketball Coach, Author and Business Trainer, Matt DohertyOn this show, we met one of our most influential guests to date, Coach Matt Doherty. In his successful career he has led many people across different companies, genres and sports to become their best. His background is very impressive – Matt walked us through his basketball playing days on team with greats such as Michael Jordan and James Worthy. He shared his trajectory through the Coaching ranks under the tutelage of Roy Williams and then changing the culture at Notre Dame basketball which helped them become a formidable NCAA basketball team. He eventually took a dream role as head co...2025-01-1750 min
The Flatbed Podcast#139 - Dylan Hancock and Cole ClemonsA couple of young guys making a huge splash in the calf roping world, one has his first NFR wrapped up, and Cole could do the same this weekend at The Governors Cup in Sioux Falls. Great podcast 2024-09-2753 min
Happy to Help | A Customer Support PodcastStrategies for Understanding and Implementing Customer Feedback with Chase ClemonsText the show!We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support at 37signals and has over 15 years of experience in customer support! In this episode, Chase shares tips on effectively understanding and translating customer feedback and feature requests. You'll discover how 37signals approaches customer-driven product development, the best ways to identify the real needs behind feature requests, and the importance of open, honest communication with customers—even when the answer is “no.” Chase also offers insights into the importan...2024-09-1751 min