Shows
The Profitable Property Management Podcast210. How To Build Generational Wealth Beyond Your PM Business with Shawn JohnsonWhat if your property management company wasn’t just paying the bills and sustaining your lifestyle, but actually building your wealth? Jordan sits down with Shawn Johnson, a former CEO and Property Manager who scaled from 0 to 1,200 units, stopped trading time for money, and built a real estate portfolio that generated lasting wealth & financial freedom. Now, he’s teaching other property managers how to break free from the cycle of constantly growing to fuel a bigger lifestyle and instead create generational wealth and true freedom.In this episode, you’ll hear:✔️ How Shawn buil...2025-04-041h 25
Property Management Frame BreakersEp 7 | Embracing Change And The Need To Reinventing Yourself In Property Management with Jordan MuelaIn business, momentum is everything. But what happens when the momentum that got you here becomes the very thing holding you back?In this episode, host Pablo Gonzalez sits down with Jordan Muela, CEO of LeadSimple, to talk about reinvention, operational breakthroughs, and why the industry is primed for a massive shift.Jordan isn’t just another entrepreneur in the space—he’s built multiple successful companies, scaled LeadSimple into a powerhouse, and made the tough calls when reinvention was the only path forward.Here’s what you’ll learn in this episode:✅ The...2025-02-191h 13The Profitable Property Management Podcast209. Overcoming Regulatory Hurdles & Rebuilding Team Culture for Growth with Nicholas CookWelcome, Closers! In this episode of the Profitable Property Management Podcast, Jordan sits down with Nicholas Cook, President of Sleep Sound Property Management Inc, to discuss property management challenges in a tough regulatory market, rebuilding a cohesive team post-COVID, refining hiring strategies, navigating regulatory hurdles, and scaling into new markets. Nick’s motto? Success is in the people! So what would Nick do differently if he was starting a Property Management company today? Find out in this episode!Quick Links:📘 Newsletter https://muela.ck.page/profile🌐 Website https://www.profitablepropertymanagement.com/🔵 h...2025-01-3159 minThe Profitable Property Management Podcast208. Mezo Acquired by PropertyMeld - The Full StoryBreaking news! 🚨 Jordan sits down with Ray Hespen, CEO & Co-Founder of Property Meld, to discuss their recent acquisition of Mezo, an AI-powered intake and triage software. What does this mean for the industry and Meld customers? How does this impact resident satisfaction, vendor efficiency, and Net Operating Income? Ray shares his vision for the future of maintenance and how property management operations data is driving this transformation. Tune in to see what's next.Quick Links:📘 Newsletter https://muela.ck.page/profile🌐 Website [https://www.profitablepropertymanagement.com](https://www.profitablepropertymanagement.com/)🔵 https://www.facebook...2025-01-1557 min
Peter Lohmann's PodcastPM Trends Report Deep Dive w/ Jordan MuelaPM Trends ReportIn this episode, I am joined by Jordan Muela, CEO of LeadSimple. We discuss:(00:00:00) - Intro(00:01:54) - Reflecting on the PM Trends report & survey findings(00:08:00) - The Buyer’s Pyramid(00:12:17) - Maintenance and repairs discussion in converting leads(00:14:39) - Aligning expectations(00:21:04) - Impacts on renewal rates(00:25:44) - Increasing lease-up times(00:28:50) - Property Management control(00:35:56) - Communication and response times(00:39:35) - PM companies vs. SaaS companies(00:44:43) - I...2025-01-0949 minThe Profitable Property Management Podcast207: How to Not Die After Scaling to +20k Doors: The Renters Warehouse StoryWelcome, Closers! In this episode, Jordan sits down with Kevin Ortner, CEO of Renters Warehouse, to dive into the incredible journey of scaling to +20,000 doors, launching +30 franchises, and leading transformative mergers and acquisitions. Kevin shares how bold risks with innovative tech, smart pricing strategies, and a focus on the NOI metric drove success. He also discusses challenges in high-density markets, the importance of customer-centric verticalization, and the role of institutional investment. Plus, learn about their recent merger with a Tokyo-based PropTech firm, paving the way for even more real estate innovation. This episode is a masterclass in navigating different...2024-12-231h 50The Profitable Property Management Podcast206: 10x Growth with Marco Nelson: Strategies for Scaling and Solving Hidden Customer ChallengesWelcome, Closers! Jordan is back with another episode of the Profitable Property Management Podcast. Join him and Marco Nelson, Co-founder and CEO of RentCheck, as they they explore topics, including how resident-led inspections are reshaping the industry, the AI tech that could 10x your ROI, strategies for creating entrepreneurial value, tips for new founders on scaling and venture capital, and Marco’s personal approach to entrepreneurial success!Quick Links:📘 Newsletter https://muela.ck.page/profile🌐 Website https://www.profitablepropertymanagement.com🔵 Facebook: https://www.facebook.com/PPMpodcast📺 YouTube: https://www.youtube.com/@p...2024-12-1147 minThe Profitable Property Management Podcast205: From Operations to Sales: Bob Hansen’s Playbook for Winning DealsWelcome Closers! Jordan’s back with another episode of the Profitable Property Management Podcast. Join him & Bob Hansen, VP of Sales at VeriFast as they dive into a variety of topics, including **Bob’s transition from operations to sales, dealing with ‘false pains’ in the sales process, and the differences between selling to single-family vs. multi-family properties. Plus, Bob shares his top tips for becoming a top-tier salesperson, how to motivate your sales team, and the story behind closing his toughest deal yet!**“What is the noise you're hearing about me?” - Bob’s advice for a new salespeopl...2024-11-2242 min
Property Management Business36. When to Stop Following the Process with Jordan Muela of LeadSimpleEver wondered when it's okay to break the rules and step outside your established processes? In this episode, Marc sits down with Jordan Muela of LeadSimple to explore the delicate balance between processes and judgment in property management. Discover Jordan's entrepreneurial journey, the importance of cycles and fascination in business, and his expert advice on starting and scaling a property management company. Learn how to identify the right location, establish key principles for success, and align incentives to create a motivated and engaged team. Gain valuable insights from a seasoned entrepreneur on...2024-10-0854 minThe Profitable Property Management Podcast204: How RentVine Raised $74M to End Protectionism in the PAS MarketWelcome Closers! Jordan’s back with another episode of the Profitable Property Management Podcast. Join him & Dave Borden, CEO of RentVine, as they discuss the evolution of Rentvine, the process of raising capital, how data sharing is disrupting incumbents, the successful mindset of an entrepreneur, and the state of the property management software ecosystem.“Its not three years ago, but if you have a great business you are going to get a good valuation” - Dave Borden on the state of the capital markets.Quick Links:🎟️ LeadSimple University tickets: https://www.leadsimple.com/lsu📘...2024-08-261h 24The Profitable Property Management Podcast203: How to Grow Your Property Management Business w/ Jeremy PoundWelcome Closers! Jordan’s back with another episode of the Profitable Property Management Podcast. Join him & Jeremy Pound, CEO of RentScale + publisher of Strategic PM, as they dive into a variety of topics, including: setting & aiming at specific goals to grow your business, leadership & coaching, two exciting events happening in Austin, TX the first week of December - LeadSimple University and RentScale Sales Mastery Live, and more.“The faster you want to grow, the faster you want to pulse.” - Jeremy Pound on what’s required to increase the velocity of your company’s growth. Tune in to learn m...2024-08-2357 minPeter Lohmann's PodcastThe Worst Marketing Mistake You Can Make with Jordan MuelaSpecial guest Jordan Muela returns for the Season 4 premier of Peter Lohmann's Podcast.
In this episode we discuss:
(00:00:00) - Intro
(00:01:37) - Exiting ProfitCoach
(00:04:44) - Making Inbox a focus for LeadSimple
(00:14:45) - Sponsor: RentScale
(00:16:21 - How do you think about competition?
(00:20:58) - What is your big goal for LeadSimple?
(00:27:14) - Is there any advice you’d share with PMs on developing customer instincts?
(00:36:34) - Sponsor: Citizen Home Solutions
(00:38:39) - Being in a creative rut
(00:41:30) - If you were starti...2024-07-101h 11
The Profitable Property Management Podcast202: From No Money to 500 Properties: The Rosenbaum Realty StoryWelcome Closers! In this engaging episode of the Profitable Property Management Podcast. Jordan interviews Tiffany Rosenbaum, Co-Founder of Rosenbaum Realty Group. Dive into Tiffany's inspiring journey through the property management industry, from the inception of her company in the heart of Phoenix Metroplex to managing an impressive portfolio of 500 doors. Tiffany shares her passion for real estate, the critical role of property management, and the strategic expansion into short-term rentals. Explore the challenges, triumphs, and the significant impact of building a global team and fostering a culture of continuous improvement and empowerment.[00:00:26] - Introduction of Tiffany...2024-03-2144 min
The Profitable Property Management Podcast201: Balancing Profitability & Passion: Sarah Hatch's Formula for SuccessWelcome Closers!In this episode, Jordan interviews Sarah Hatch, the Founder and Owner of Hatch Property Management and Sales. Sarah shares her journey into property management, from construction & hands-on work to owning & operating her own business. She discusses her experience in commercial property management and her transition to residential property management after having her first child. Sarah also talks about the unique challenges of managing properties for military and state department clients in the Washington D.C. area.Key Moments[00:00:46] Sarah's background and how she got into property management[00:07:59] Why Sarah...2024-03-1351 min
The Profitable Property Management Podcast200: Data Driven Process Design with Daniel CraigWelcome Closers! In the 200th episode, Jordan and special guest Daniel Craig, Chief Strategy Officer at ProfitCoach, dive into the evolution of the property management industry & discuss their journey together from inception of ProfitCoach to today.They run it back to 2017, sharing the challenges of data standardization in property management and the development of the national benchmarking study, known as the NARPM Accounting Standards today, as well as “Season 2” of ProfitCoach. The episode gets into the concepts of profit and operational performance, the significance of data-driven process design, and value creation in property management.Insight generation and...2024-03-081h 16
The Profitable Property Management Podcast199: 80 to 1400 Doors in 1000 days: How To Grow Fast with Mike MefferdWelcome Closers! This episode dives into the strategic advantages that deep local ties and expertise can provide in the property management business. Hear how Mike Mefferd, CEO of Bridgestream Property Management, and his team leverage relationships to better serve owners during difficult times like COVID. Explore their purposeful approach focused on enhancing lives and raising industry standards.00:00:27 - Company Mission and Values00:01:40 - Growth and Current Size00:02:14 - Acquisition Strategies00:06:03 - Future Plans and Management Platforms00:11:08 - Expansion Challenges00:19:04 - Building Local Relationships00:32:43 - Staff...2024-02-2844 min
The Profitable Property Management Podcast198: Building A Powerhouse Brand with Gwenn AspenWelcome Closers!In this insightful episode of the Profitable Property Management Podcast, host Jordan Muela sits down with property management entrepreneur Gwenn Aspen, CEO Of Anequim, to discuss her journey from creating a property management company to pioneering remote professional services.Gwenn shares her experiences, the challenges she faced transitioning from corporate America to entrepreneurship, and her innovative approach to leveraging virtual assistants for property management needs.[00:00:00] Introduction: Welcome and introduction of Gwenn Aspen, her background in property management, and the inception of Anequim.[00:05:22] Gwenn's Journey: Transition from corporate America to...2024-02-2136 min
The Profitable Property Management Podcast197: Building a Property Management Legacy: Taylor Haas's JourneyWelcome Closers!In this insightful episode of the Profitable Property Management Podcast, Jordan interviews Taylor Haas, the current Director of Operations at leading property management company Colorado Realty & Property Management. Taylor shares her journey from starting as a receptionist to climbing the ranks to a top leadership position, overcoming challenges, and driving innovation and growth within the company.00:00:06 Introduction of Taylor Haas00:00:25 Taylor's transition from receptionist to Director of Operations00:01:33 Overcoming nepotism and earning her role00:03:18 The secret behind the company's success00:05:06 Daily responsibilities and innovation...2024-02-1455 min
The Profitable Property Management Podcast196: The Allison DiSarro Approach: Why Banking With A Personal Touch MattersWelcome Closers!Join us in this insightful episode of the Profitable Property Management Podcast as host Jordan Muela speaks with Allison DiSarro from Enterprise Bank & Trust. Dive deep into the significance of building connections in banking, how Allison's unique approach to property management banking sets her apart, and the impact of empathy on client relationships in business.00:00:00 - Introduction to Allison DiSarro and the theme of relational banking.00:01:03 - The uncommon nature of personal relationships in banking.00:10:14 - Evolution of banking services for property management.00:15:17 - The critical role of...2024-02-0742 min
The Profitable Property Management Podcast195: Learning to Love Marketing with Mike LautensackWelcome Closers!In this insightful episode, host Jordan Muela talks with Mike Lautensack, the brains behind Del Val Realty and Property Management. Mike shares his journey from the early days of his business to its current success, discussing challenges, strategies, and insights into the property management industry.[00:00:00] Intro[00:00:43] Mike's Business Evolution and Growth[00:02:00] Best and Worst Parts of Property Management[00:03:05] Mike's Start in the Business and Early Challenges[00:06:03] Business Expansion and Strategic Decisions[00:10:22] Mike's Approach to Marketing and Growth[00:15:59] Importance of Customer Testimonials2024-01-3134 min
The Profitable Property Management Podcast194: 43 Years & Counting: How To Stay in The PM Game & Keep Winning with Chris HermanskiWelcome Closers!Join host Jordan Muela in episode 194 of the Profitable Property Management Podcast, as we delve into the dynamic world of property management with industry veteran Chris Hermanski. From the early beginnings of his career to the present transition of his business, Chris shares invaluable insights on the challenges and triumphs of managing a successful property management firm.Key Moments:00:26 Introduction to Chris Hermanski01:04 The Transition in Business Leadership02:32 Managing Growth and Change in Property Management04:22 The Challenges and Joys of the Business06:22 The Importance of Delegation and Team Management12:18 Navigating Low Points...2024-01-2439 min
The Profitable Property Management Podcast193: 10 to 1100 Doors - Leadership Secrets for Sustainable GrowthWelcome Closers! In this episode, Jordan interviews Dora Pinter from Service Star Realty about running a stable and growing property management business.Service Star Realty: LeaseAZ.com00:02 Overview of Service Star Realty's business00:10 Leadership style and company culture00:19 Early days of growth00:23 Working with virtual assistants00:27 Future growth plans00:32 The power of focus and intention00:37 Finding the right path for your business00:43 Team member growth storiesIf you enjoyed this episode, please subscribe on your favorite podcast platform or YouTube to get notified about new...2024-01-1748 min
The Profitable Property Management Podcast191: The Future of Rental Applications With Grace DoeringWelcome Closers,Grace from Findigs joins host Jordan to discuss improving the rental application experience. They cover Grace's background, what attracted her to startups and proptech, problems with historical rental applications, and how Findigs is addressing those issues.00:00 - Introductions00:22 - Grace discusses her background and what inspired her to join Findigs02:00 - Grace talks about what she loves about startups03:28 - Discussion of early startup team members needing to be comfortable with uncertainty05:00 - Comparing companies as families vs. sports teams07:38 - Importance of...2024-01-0548 min
The Profitable Property Management Podcast190: Transitioning Out After 40 Years in Property Management - Bob Machado's Exit StoryWelcome Closers!In this episode of The Profitable Property Management Podcast, host Jordan Muela has an insightful discussion with veteran property manager Bob Machado. Bob shares his 40+ year journey in the property management industry, starting in the late 1970s when he stumbled into the business.00:48 - Getting into property management via 8 houses in 1979 as a new real estate agent11:00 - Forming initial partnership company, Sigma Delta Property Management16:23 - Joining the NARPM board in 1992 and spearheading massive membership growth26:22 - Splitting partnership company in half to reform his own company...2023-12-2941 min
The Profitable Property Management Podcast189: Building A Community for Growth-Minded Property ManagersWelcome Closers!In this episode of The Profitable Property Management Podcast, host Jordan Muela has an informal discussion with Peter Lohmann and Wolf Croskey. They talk about Peter and Wolf's new venture called Crane, a community for growth-oriented property managers looking to take their businesses to the next level.Peter Lohmann: Co-founder of Crane community, runs a sizable property management company RL Property Managment https://rlpmg.comWolf Croskey: Co-founder of Crane community, also an active property manager, How's My Rental, https://howsmyrental.coResource Links🔗Crane Community: https://www...2023-12-2052 min
The Profitable Property Management Podcast188: Regulating Resident Experience - Transparency and Choice with Thad TarkingtonIn this episode of the Profitable Property Management Podcast, host Jordan interviews guest Thad Tarkington, co-founder and CEO of Second Nature, about his experience in the property management industry over the past decade. They discuss changes Thad has observed, thoughts on regulation, the importance of transparency and choice for residents, adapting services based on property manager needs, navigating stress, and more.Topics/Guest and Resources:Guest: Thad Tarkington, Co-Founder & CEO of Second NatureIndustry changes over the past decade - increased professionalization, new solutions & awarenessRegulation - the need for transparency, accountability and resident choiceTailoring...2023-12-1350 min
The Profitable Property Management Podcast187:Getting to Stable at 700 doors: How Luke Street Transformed His BusinessWelcome Closers!In this episode of the Profitable Property Management Podcast, host Jordan sits down with Luke Street to discuss his background and experiences in the property management industry. They talk about Luke's journey into property management, his decision to transition away from short-term rentals to focus on long-term rentals, optimizing his business for profitability and quality of life, the role of technology and integrations, and his vision for the future of his business.Topics Discussed:Getting into property management after college during the 2008 financial crisisPurchasing a property management company during...2023-11-2948 min
The Profitable Property Management Podcast186: 600 Doors in a Year - The Inside Story with Yoni SchmidtWelcome Closers!Jordan interviews Yoni Schmidt, VP of Sales at KeyRenter Property Management, about leading sales teams and driving growth across multiple property management markets. They discuss finding and developing successful salespeople, lead generation tactics, communicating effectively with prospective clients, Yoni's ramp from 0 to 600 doors in Oklahoma City, and more.Key MomentsThe importance of understanding ROI, systems and alignment of incentives to build trust with owners (6:52)Tactics for adding value to referral partners like real estate agents (13:44)Guidance on ramp up time and expectations for new BDMs (20:19)2023-11-2237 min
The Profitable Property Management Podcast185: How to Think About Growth Strategies in PMWelcome Closers,In this episode of the Profitable Property Management Podcast, hosts Jordan Muela and Jeremy Pound discuss strategies for driving growth in the residential property management industry. They cover topics like lead generation, forecasting, goal-setting, and investing in company culture.TopicsLead generation strategies: inbound, outbound, referral marketingSetting realistic yet ambitious growth goalsThe importance of forecasting and goal-settingInvesting in company culture and employeesCelebrating top operators in the industryRemoving friction to enable creation and growthGuest:Jeremy Pound - Sales coach and co-founder of RentScale and This Week in Property Management2023-11-1553 min
The Profitable Property Management Podcast184: Stop Unit Churn By Selling To Other Owners - Meet BlanketWelcome Closers!In this episode of Profitable Property Management, Jordan talks to Lior Abramovitch from Blanket Homes about their new technology to help property managers combat churn and retain properties in their portfolios.Topics and GuestsGuest: Lior Abramovitch, founder of Blanket HomesTopics discussed:The problem of churn in property management and losing revenue from properties leaving the portfolioWhy property managers often don't capture sales even though they have broker licensesHow Blanket's platform enables internal sales within a...2023-11-0855 min
The Profitable Property Management Podcast183: Process Automation For the Masses w/ Todd OrtscheidWelcome Closers!In this episode of Profitable Property Management, Jordan interviews Todd Ortscheid, property management expert and consultant. They discuss Todd's journey in the industry, best practices for systematizing and automating property management processes, hiring and managing staff, industry trends, and more.Key Topics Discussed:Todd's background and transition into consultingThe benefits and challenges of consultingQualifying good consulting clientsThe hours required to build efficient processesProperty management software optionsIntegrations for automationGetting team buy-in on using systemsCreating effective processes and checklistsGathering staff feedback on processesSetting client expectations for automationHiring slowly and firing quicklyPersonality testing for putting...2023-11-0153 min
The Profitable Property Management Podcast182: Creating Standard Operating Procedures that Actually Work with Kelli SegrettoWelcome Closers!In this episode of Profitable Property Management, host Jordan talks with operations expert Kelli Segreto about her unique career journey and insights into multifamily vs single family management. They discuss best practices around creating standardized operating procedures, getting staff buy-in on new technology, building fee-capturing processes, and obtaining owner approvals. Kelli also provides perspective on useful versus overkill automation and the future of integrated property management software.[00:01:00] Kelli shares her background starting in property management as a contractor[00:02:30] Kelli compares single family versus multifamily management[00:08:00] They discuss incentives...2023-10-2558 min
The Profitable Property Management Podcast181: Benchmarking Maintenance Stats to Drive Investor Retention with Ray HespenIn this episode of the Profitable Property Management Podcast, host Jordan Petty interviews returning guest Ray Hespen, CEO of PropertyMeld, about his journey as an entrepreneur in the property management software industry. They discuss data, benchmarks, and best practices around property maintenance and investor retention. Ray also shares his insights on motivations, hiring for resilience, and the importance of understanding customer pain points.2023-10-1855 min
Investing To WinJordan Muela | Emotional Compensation at WorkAre you happy at work? Or do you own a company and wonder if you're employees are happy at work? Does the business excite them enough so that money really isn't the driving factor?In today's episode of Investing to WIN, Jordan Muela, owner of multiple businesses in the Real Estate space, joins Garret for an insightful discussion of having a Team, what that truly means and how to get the best out of your staff. They delve into topics of Emotional Compensation vs Financial Compensation and what it takes at a Leadership Level to...2023-10-1749 min
The Profitable Property Management Podcast180: Why Ben Sold to RhomeOverviewIn this episode of The Profitable Property Management Podcast, host Jordan Muela has an in-depth discussion with Ben Sencenbaugh, founder of Realty Medics, about growing his property management company over the past 10 years before a recent acquisition. They cover Ben's journey from starting with just 200 doors to now managing over 1600, implementing systems and processes, lessons learned along the way, work/life balance as an entrepreneur, and finding the right buyer to acquire his business.Topics and GuestsBen Sencenbaugh, Founder of Realty MedicsGrowing a property management business over 10 yearsImplementing systems and processesUsing marketing...2023-10-121h 46
The Profitable Property Management Podcast179: Systemize and Scale a Property Management Business with Sarah DurbinWelcome Closers!In this episode of the Profitable Property Management Podcast, host Jordan Muela is joined by entrepreneur Sarah Durbin to discuss her journey from door-to-door sales to building a property management empire starting at just 18 years old.Topics and Guests:Sarah Durbin - Property management entrepreneurTransitioning from door-to-door sales to property managementScaling a property management business from a small townCentralizing back office systems for multi-market expansionTraining, empowering, and getting the most from your staffDangers of DIY landlords making emotional decisionsRebuilding after selling a business amidst personal tragedyKey...2023-10-0449 min
The Profitable Property Management Podcast178: Building Technology That Aligns With Your Business Model with Chuck HattemerWelcome Closers!In this episode of Profitable Property Management, host Jordan Muela is joined by Chuck Hattemer, Co-Founder of Poplar Homes, to discuss the journey of building and scaling their proptech company over 9 years.Topics Discussed:Origin story of Poplar Homes and early challenges with product-market fitPivoting to focus more on operations and building out scalable processesTaking a measured approach to M&A vs raising lots of capitalThe importance of preserving local expertise through acquisitionsTheir vision for creating branded digital experiences for owners and rentersHow Poplar thinks about expanding into new marketsNavigating differing regulatory...2023-09-2748 min
The Profitable Property Management PodcastMarco Nelson On Solving The Trust Gap Between Property Managers And TenantsWelcome Closers!In this episode, Jordan talks with Marco Nelson, founder of proptech startup RentCheck, about his journey from the military to entrepreneurship. They discuss solving friction points between property managers and tenants, approaches to building value-driven software, navigating startup fundraising, and more.Topics and Guests: • Marco Nelson, Founder & CEO of RentCheckTopics Discussed: • Background on Marco & RentCheck • Bridging communication gaps between property managers & tenants • Enabling resident self-inspections • Building product-market fit • Culture, leadership principles, and staying curious as you scale • Changes in capital markets and startup fundraising • Dangers of overv...2023-09-2147 min
The Profitable Property Management Podcast175: The State of Venture Capital In Property ManagementWelcome Closers!In this episode, Jordan provides an in-depth analysis of mergers, acquisitions, and venture capital in the property management industry. He discusses the recent cycle of rollups and outside capital entering the space, explaining why standardizing complex property management operations has proven difficult. Jordan contrasts the venture capital versus value investing mindsets, arguing that cashflow-focused deals often fare better than those emphasizing big revenue promises. He also highlights the knowledge asymmetry that exists between experienced property managers and outside capital pursing deals in the space.Key Moments:The recent cycle...2023-08-3038 min
The Profitable Property Management Podcast174: Transforming Complaints into Possibilities with Jordan MuelaWelcome Closers,In this episode, we dive deep into the world of customer complaints with Jordan Muela, a seasoned entrepreneur and expert in handling customer feedback. Jordan shares his unique approach to transforming complaints into opportunities for growth and improvement.Episode Overview:Jordan joins us to discuss the power of handling customer complaints effectively. He introduces us to the concept of CCR (Complaint, Contribution, Request), a method that transforms complaints into possibilities. Jordan shares his insights on how to use complaints as a tool to improve services and build stronger relationships with customers.2023-08-2307 min
The Profitable Property Management Podcast173: Infinite Games in the WorkplaceWelcome Closers!In this episode of the Profitable Property Management Podcast Jordan shares his unique perspective on the concept of "Infinite Games" and how it applies to the workplace and our personal lives.Key Moments: • The concept of "Infinite Games" and how it applies to the workplace and our personal lives. • Insights on how the journey towards a goal can lead to personal and professional growth. • Importance of commitment in achieving goals and how it can lead to personal transformation. • The importance of quality relationships at work and how they contribute to a fulfill...2023-08-1607 min
The Profitable Property Management Podcast172: Finding Meaning at Work: Why Vision and Values MatterWelcome Closers,In this insightful episode, Jordan dives into the importance of vision and values in the workplace, the role of risk-taking in business, and the power of meaningful work. Jordan shares his unique perspective on these topics, providing valuable insights for entrepreneurs and business leaders alike.2023-08-0916 min
The Profitable Property Management Podcast171: Agency Over EverythingWelcome Closers, In this solo episode, Jordan Muela dives into the critical concept of personal agency - the power each of us has to influence outcomes and events through our choices and actions. He explores how adopting a high agency mindset is key to achieving goals, overcoming obstacles, and creating the life you want.Topics Discussed: The difference between feeling you have agency vs. feeling like things are happening to you (00:00:45 - 00:01:42)Why believing you have agency is a choice and mental "exercise" (00:01:44 - 00:02:13)Where lack of agency shows up: conversations with team members, co...2023-08-0215 min
The Profitable Property Management Podcast170: Pushing Through Failure to Find Success in Property Management - Maranda's JourneyWelcome Closers!In this episode of The Profitable Property Management Podcast, host Jordan Muela interviews Maranda Hunnicutt, owner of Foothills Property Management based in Anderson, SC. They discuss Maranda's journey to building her business, company culture, integrating technology, and balancing entrepreneurship with motherhood.Topics and GuestsMaranda Hunnicutt, Owner of Foothills Property ManagementGetting established as a young, female entrepreneur ([00:02:12])Pushing through failures on the path to success ([00:05:20])Developing company culture and investing in employees ([00:08:30])Integrating technology stack for efficiency gains ([00:23:01])Finding balance as a female entrepreneur and mom ([00:41:29])Resources2023-07-2756 min
The Profitable Property Management Podcast167: Building a Successful Property Management Business, Lessons from Carla BrowneWelcome Closers!In this episode of The Profitable Property Management Podcast, host Jordan welcomes special guest Carla Browne, a property management expert from Canada. Carla shares her journey in the property management industry, her experiences with real property management organizations in the U.S., and her insights on the Canadian market. She discusses the challenges and opportunities in the property management industry and emphasizes the need for professionalism and growth in the field.Topics Discussed:Carla's transition from real estate to property managementThe importance of passion and determination in overcoming challengesCarla's involvement with real property...2023-07-0542 min
The Profitable Property Management Podcast166: Maximizing Tenant Relationships for Business Success with Corey BohnerWelcome Closers!In this episode of The Profitable Property Management Podcast, host Jordan Muela and special guest Corey Bohner discuss the challenges of dealing with tenants in property management. They explore how to cultivate healthy and functional tenant relationships that serve business goals and objectives.Throughout the episode, Jordan and Corey provide valuable insights and strategies for dealing with difficult tenants and cultivating healthy tenant relationships in property management.Don't miss out on this informative and engaging episode of The Profitable Property Management Podcast. Subscribe to the...2023-06-2851 min
The Profitable Property Management Podcast165: The Journey of an Entrepreneur: Overcoming Bottlenecks and Achieving Growth with Mark BrowerWelcome Closers!In this episode of The Profitable Property Management Podcast, Mark Brower and Jordan discuss the unique opportunities and challenges facing the property management industry in the current political climate. They also delve into the importance of having a clear vision for your business and the value of investing in process and change management. If you're a property manager or interested in the industry, this episode is a must-listen. Gain valuable insights and strategies for navigating the current political climate and maximizing value creation for your clients.2023-06-2145 min
The Profitable Property Management Podcast164: From Firefighter to Entrepreneur: Peter Mckenzie's Journey in Property ManagementWelcome Closers!In this episode of the Profitable Property Management Podcast, host Jordan Muela interviews Peter Mckenzie from Rincon Property Management. Peter shares his journey as a serial entrepreneur and how he backed into property management. He also talks about the challenges of leaving a secure job to pursue entrepreneurship and the importance of surrounding yourself with good people. Peter discusses his approach to team management and how he invests in marketing to grow his business. He also talks about the challenges of being an accidental landlord and how his podcast, The Accidental Landlord, helps educate and...2023-06-1446 min
The Profitable Property Management PodcastEp. 163 Profit & Value: The Truth About Daniel Craig's Ultimate Business GoalsWelcome Closers!In this episode, Jordan Muela welcomes guest Daniel Craig to discuss various aspects of entrepreneurship, personal growth, and business success. They cover topics such as the importance of clarity and understanding the baseline before making changes, using self-reported data versus automated data, and the potential leverage that can come from investing in the development of team members. Danny shares his belief that the purpose of business is to create a passive residual income, separate from nonprofit community work, and emphasizes the importance of becoming a new person and embracing difficulty in the struggle of entrepreneurship...2023-06-0750 min
The Profitable Property Management PodcastEp. 161 Empowering Team Growth: Karen Jordan's Leadership StyleWelcome Closers!In this podcast episode, we sit down with successful property manager, Karen Jordan. Karen shares her journey, from the highs,to the lows, and everything in-between. From creating a balanced environment in the workplace to fostering successful business partnerships and instilling positive work culture, Karen provides practical insights that every budding Property Management should hear.Throughout the episode, Karen also emphasizes the power of innovating leadership and growth in the team, with the challenges and fears of scaling up a business. So, if you're an aspiring entrepreneur, a business leader, or anyone interested...2023-05-2439 min
NARPM RadioMaximizing Profitability in Property Management with Jordan MuelaIn this episode we call “Maximizing Profitability in Property Management with Jordan Muela," NARPM® Radio host Pete Neubig interviews Jordan Muela, CEO of LeadSimple, a thought leader in the properyty-management industry. Jordan shares his journey from lead generation to workflow technology and offers insights on the future of the industry. Find out how the economy might impact your business and learn the best ways to increase profitability. This episode will leave you inspired and motivated to take your property management game to the next level!
2023-04-2643 min
Triple Win Property ManagementDifferentiating Your SMB PMC and More With Jordan MuelaIn what seems to be a crowded field, how can your Property Management company stand out in an authentic and sustainable way? In this final episode of season 2, Andrew visits Jordan Muela’s own podcast studio where he hosts the Profitable Property Management Podcast.
Today the LeadSimple CEO is on the other side of the podcast as he shares his personal insights into differentiation for SMBs, PropTech, and creating strong relationships along the way.
Listen to Jordan’s podcast, The Profitable Property Management Podcast, here: https://podcasts.apple.com/us/podcast/the-profitable-property-management-podcast/id1270553459
...2022-12-221h 16Triple Win Property ManagementTWLX 22: Winning Processes → Winning Experiences with Jordan Muela, Peter Lohmann, Wolfgang Croskey, Zach Berkompas, Sam SchwetzA broken process can cost your team and investors time and money. Identifying the cause can be difficult if you don’t know exactly where to look, and getting your team on board can be even harder.
In this recording from TWLX 22, Jordan Muela of ProfitCoach leads an incredible panel of industry experts, featuring Peter Lohmann (RL Property Management), Wolfgang Croskey (The Perfect Tenant), Zach Berkompas (LeadSimple), and Sam Schwetz (Mesa Properties). Listen as they provide real-world scenarios and offer actionable advice for moving your processes forward.
The book Zach mentions, The Checklist Manifesto, can be...2022-11-1043 min
Peter Lohmann's PodcastJordan Muela - Owning The OutcomeSeason 2, Episode 2 of the Owner Occupied podcast with Peter Lohmann & special guest Jordan Muela. In this episode we discuss:
(00:00) Intro
(01:24) Jordan’s background & career
(03:15) What is it about Property Management that drew you into the industry?
(06:49) How does one coming from VC get so passionate about SMB?
(10:23) Is there a place for VC in Property Management?
(15:36) Moving closer to the customer and owning outcomes
(24:33) Thoughts on Fees & Customer Surplus
(33:46) Jordan’s Benchmarking Study
(37:43) LeadSimple
(47:10) Being able to adjust your leve...2022-06-151h 20
Evernest Property Management Show (Formerly 300 to 3,000)PM Veteran Series - LeadSimple CEO Jordan MuelaIf you've been in the industry for any amount of time, you probably know our next guest. He's a serial entrepreneur who recently sold some of his businesses to focus on scaling the CRM he founded and runs, LeadSimple. Listen in as Matthew and Spencer welcome Jordan Muela to the show and dive into the following topics… How Jordan built and scaled LeadSimple The importance of “delegate and elevate” as a leader Jordan’s prediction for the future of the SFR industry The difference between managing 300 and 3,000 houses Tune in. 🎧 ----------------- Connect with Matt and Sp...2022-03-0747 minThe Profitable Property Management Podcast102: How to Audit Your Internal PM SystemsJordan discusses the PM Systems Conference with Paul Kankowski.2021-07-1347 minThe Profitable Property Management Podcast100: Riding in Rough Waters w/ Ray HespenRaymond and Jordan riff on the state of the industry, growth challenges and everything in between. 2021-03-191h 50
Property Management BrainstormEpisode 47: Property Management Processes, Featuring Jordan Muela, CEO at Lead SimpleWhat is a "process" and why do we need it as a landlord or property management company? Webster’s defines process as a series of actions or steps taken in order to achieve a particular end. All you property managers out there, sound familiar? Our daily workflow in this business requires us to follow certain steps for several reasons: legal compliance, efficiency, profitability to name just a few. Think of the activities in our jobs which need to stay streamlined: business development, owner onboarding, move-ins/outs, rent collection, evictions, and more. On today's episode, Bob discusses the need for pr...2020-10-1530 min