Shows
Founders PodcastS5 - Ep 13 | Josh Phegan x Belinda Sinclair from Domain.Today's podcast features Josh Phegan with Belinda Sinclair, Head of Sales at Domain. Belinda shares her insights on trends she's seeing, an overview of Domain's suite of solutions for maximising the scope of your audience and exposure of your properties. She describes the Domain Platinum Edge reels feature. They discuss how data tells us about early indicators, the impact of interest rates and price forecasting with Domain Launch, and why you need to set standards for positioning within your market. Belinda shares her recipe for success in marketing a property.
2025-11-0634 min
Founders PodcastS5 - Ep 12 | Josh Phegan x Geoff Lewis from BOWERBIRD Interiors.Today's podcast features Josh Phegan with Geoff Lewis, co-founder of BOWERBIRD Interiors, and his wife, Lauren. Geoff overviews BOWERBIRD's property design and staging services, how styling creates and activates an emotional connection to a space, and how they consider quality and scale with budget. They discuss logistics and timeframe, BOWERBIRD Interior's broad offering of services for residential to business spaces, current trends and what people most often want done, and the importance of their trusted partnerships with agents.
2025-10-3032 min
Founders PodcastS5 - Ep 11 | Josh Phegan x Anthony Moustacas from Moustacas Legal.In today's podcast, Josh Phegan is joined by Property and Estates Law expert Anthony Moustacas of Moustacas Legal. Anthony and Josh talk about the necessity for agents to have legal counsel and representation for all aspects of what they do, what a solicitor actually does and what that relationship looks like, how they help with contract terms, disclosures and details, and why top agents choose to work with Moustacas Legal. They discuss some specific legal cases and scenarios, and Anthony explains how Moustacas Legal helps you stay ahead, and they're there for you if there is a problem.
2025-10-2341 min
Founders PodcastS5 - Ep 9 | Josh Phegan x Jason Graca + Juri Gamulin from Core Studios.In today's podcast, Josh Phegan is joined by Jason Graca and Juri Gamulin of Core Studios. Juri and Jason describe how Core Studios creates video, photography and social content for branding and positioning real estate agents. They discuss the importance of setting trends, choosing content types, using providers you can trust, tailoring and the art of making people want to buy. And they tell how Core Studios is not just a service provider, but more of a growth partner.
2025-10-0936 min
Founders PodcastS5 - Ep 8 | Josh Phegan x Michael Scaramozzino from Real Flow.This podcast features Josh Phegan talking with Michael Scaramozzino, General Manager with Real Flow. Michael explains some of the challenges of cashflow for any size business, and how Real Flow works to remove the friction from the process, and make it quick and easy for customers and agents. He talks about how Real Flow handles payments for renovations, styling and marketing, how they support digital brand positioning, security for fund transfers and commission advances, and details special features for Landlords and vendors.
2025-10-0233 min
Founders PodcastS5 - Ep 7 | Josh Phegan x Sean Scoffield from connectnow.This podcast features Josh Phegan talking with Sean Scoffield, Growth and Strategic Partnerships Expert with connectnow. Sean talks about how connectnow makes quick easy work of service connections when moving in or out of a property. Sean and Josh discuss trigger points in the PM experience, how long the connection process takes, how setting up connections and making sure it's all working is a vital part of your brand experience, why connectnow's tech stacks are partners, not just suppliers, and Sean describes connectnow's national coverage.
2025-09-2530 min
Founders PodcastS5 - Ep 6 | Josh Phegan X Steve Osborn From Identity Marketing.In today's podcast Josh Phegan is joined by Identity Marketing Founder Steve Osborn. Steve and Josh talk about why branding should rapidly evolve, positioning for your customer demographic, visual brand recognition, building and marketing the brand profile, website design and digital customer experience, capturing information with forms, presenting effectively for AI, and Steve explains how his company performs brand audits for their customers.
2025-09-1839 min
Founders PodcastS5 - Ep 5 | Josh Phegan x Mark & Lachlan Sinclair from Pendium AdvisoryToday's podcast features Josh Phegan with Mark Sinclair and Lachlan Sinclair of Pendium Advisory, which specialises in real estate business and rent roll valuations, brokering and advisory. Lachlan explains the valuation formula and the advisory side of PA. Mark talks about internal sales and the importance of brokerage, and they discuss go-wrongs they've experienced and how PA helps avoid those pitfalls.
2025-09-1138 min
Founders PodcastS5 - Ep 4 | Josh Phegan x David Bliss from Reapit.This podcast features Josh Phegan talking with David Bliss, Sales Director at Reapit. David talks about how Reapit brings all your tools together in one platform. David and Josh discuss the importance of keeping relationships personalised, when and how customers interact with your proptech, tasks the AI does for you quickly and consistently, the need for diligent organisation of data, and how Reapit empowers businesses to provide a definitive customer journey and be the brand they want to be.
2025-09-0439 min
Founders PodcastS5 - Ep 3 | Josh Phegan x Rahul Grover from iD4me.In this podcast, Josh Phegan interviews Rahul Grover, CEO at iD4me, a data source that helps you locate homeowners and their information. Rahul and Josh discuss how agents use the tool to build and maintain relationships, how to understand and use trigger points, and why you need to observe permissions. They talk about iD4me's ease of use, how it supports and enhances what you already know, and how behavioural and patterning data can increase your listings.
2025-08-2833 min
Founders PodcastS5 - Ep 2 | Josh Phegan x Damian Merchan from Sonar Ai.In this podcast, Josh Phegan interviews Damian Merchan, Co-founder and CEO of Sonar AI, which uses AI to connect data and boost productivity. Damian talks about his move from real estate into proptech, how to use measurements to improve performance, and synthesising metrics for more effective leadership. Damian and Josh discuss trend analysis to chart peaks and troughs, visualising and presenting data clearly, and how Sonar AI ensures the data you rely on to run your business are accessible, reliable and actionable.
2025-08-2132 min
Founders PodcastS5 - Ep 1 | Josh Phegan x Danielle Harmer from Domain.In today's podcast, Josh Phegan is joined by Danielle Harmer, General Director of Product at Domain Group. Danielle introduces Domain's new Skylight real-time data app, which provides outstanding market awareness and insights for real estate agents. Danielle and I discuss how Domain's apps help sell marketing during the listing presentation and help you make the most of your high-value data. We also discuss how accessing and interpreting that data makes you the trusted advisor. Danielle explains how agents can also provide Domain's integrated tools to vendors.
2025-08-1433 min
Grow, Scale, MasterBrand uplift stories.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine building brand uplift stories. They explain good brand knowledge as a tool, pitch points and numbers, and put it all together artfully and humbly to tell the story of your brand. Josh shares the common enemy vs. the role model approach, Kon reflects on the simplicity of watching masters at work, they examine their views on going all in on key relationships, and they discuss the most important relationships in their businesses and their lives.
2025-04-1615 minGrow, Scale, MasterSuccession, Entries and Exits.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on succession, entries and exits. They look at the pathway to partnership, a clear valuation methodology, slow buy-ins and sell-downs, growing shareholder value and share prices. They share about giving people the feeling of success, the tools to get there, and financial education along the way. Josh describes the effect of a smile, Kon reflects on the ease of getting things wrong, and they ponder their views on being thankful every day your feet touch the ground.
2025-04-0915 minGrow, Scale, MasterBusiness Basics.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about understanding business basics. They comment on the flywheel for generating leads, providing customer feedback, knowing what to do to win, and gaining clarity around how to sell. They discuss identifying and doing more of what works. Josh illustrates thinking differently about little things that make a big difference. Kon reflects on the experience you provide to people. They examine the public display of wealth and what really matters.
2025-04-0215 minGrow, Scale, MasterGetting to clarity.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon getting to clarity. They look at defining structure, knowing your big and little rocks, how to get it all done, using the power of No to avoid commitment creep, and monitoring and managing your energy. They talk about getting clarity around what you want to do and building the capacity to do it. Josh describes how people want relationships. Kon examines meeting the stakes to change the game, and they discuss their views on making the effort before enjoying the reward.
2025-03-2616 minGrow, Scale, MasterDriving Performance.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the importance of driving performance. They talk about becoming someone others want to be led by, teaching through micro-systems, why measurement matters for better coaching, and how to have powerful one-on-ones. They continue with Kon's skill of connecting people to vision, goals and dreams for powerful emotional energy. Josh relates how his experience with outsourcing excellence changed him, and they discuss thinking through what happens in business and becoming a magnet for Landlords.
2025-03-1918 minGrow, Scale, MasterAdversity.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at adversity and how it can be the greatest teacher. They define the things that create adverse situations, the power of having or being a mentor, creativity and challenges, and having a go-to when things don't go your way. They discuss developing resilience and a powerful mindset. Josh shares his experience with the power of saving and the exit to Canberra, Kon illustrates persuasion with class, and they reflect on not enough planning and seeing the bigger picture.
2025-03-1217 minGrow, Scale, MasterEmerging teams.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss shaping your emerging teams. Kon explains how to grow great co-agents and operational team members, Josh looks at the role of systems and meeting rhythms, and they note attributes of high performers inside teams. Josh shares how Julie at the dry cleaner plays a psychologist's role in his life. Kon reflects on fish and chips and winning customers, and they examine their views on Michelin Star ratings and why a tyre company created the world's best restaurant rating service.
2025-03-0516 minGrow, Scale, MasterGetting off the plateau.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on getting off the plateau. They look at why plateaus happen, why peaks are so exhilarating, developing eternal hunger, finding that one thing to pursue, and why having a business plan matters. They share strengths to develop and leverage so you can shift pricing, fee and volume. Josh describes one-off versus forever service through his graphic designer experience, and they ponder their views around why the comparison is useful only if it inspires: beware the highlight reels.
2025-02-2615 minGrow, Scale, MasterBusiness excellence in a disruptive age.This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan discussing business excellence in a disruptive age. They examine Tom Peters' philosophy of excellence in every email and phone call, defining what you do for the customer and defining your service edge. They discuss focus vs. awareness and where they see the future of services. Josh describes the highs and lows and the art of being a nightclub DJ and how that experience shaped him. They illustrate the view of helping yourself by cultivating a burning desire to be better.
2025-02-1916 minGrow, Scale, MasterDefinition of, who are you?In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the definition of, Who are you? They discuss defining yourself vs. being defined by others, how what you do when you're not doing real estate makes you better, and finding your drivers and what motivates you and what matters. Josh examines the evolution of advanced identity design and talks about creativity as the skill of great salesmanship. Kon notes that customer service is expected while customer experience is the key, and they reflect on their changing view of how we join brands as...
2025-02-1215 min
Dream Big, Move FastBecoming an infinite learner.In this Dream Big, Move Fast episode, Josh Phegan and Phil Harris present the process of becoming an infinite learner. They discuss being a learn-it-all rather than a know-it-all, the mindset to become the greatest version of yourself, where to learn new skills, and the power of learning and reading to learn. Phil and Josh discuss how they learn, actively creating a beautiful mind, thinking their way out of a problem, facing and overcoming adversity, the future, and the power of AI for boosting creativity. They also clarify the principle that if you can learn it, you...
2025-02-1116 minGrow, Scale, MasterSocial media expertise.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss social media expertise. They comment on presenting content in a world of entertainment, why property-based content is the best, getting content strategy right, sharing and collaboration, short and long formats, and training to present to camera. They discuss planning and building your brand, and engaging with your audience. Josh illustrates how marketing is the battle of perception, Kon reflects on why your people are your brand and they examine mobile phone usage and the right to disconnect.
2025-02-0517 minGrow, Scale, MasterThe business of getting better.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the business of getting better. They look at hitting peaks and plateaus in life and business, learning to forecast for both, and using the plateaus for growth, as we learn more from losing than from winning. They talk about getting great mentors, how practice makes perfect, the story of the wolf you feed, and falling in love with the life you've got. Josh describes being impatient with technology yet forgiving with humans, and they examine playing business as a game and the power of dashboards.
2025-01-2915 minGrow, Scale, MasterCalendar execution.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore calendar execution. They talk about planning in blocks and rhythms, getting the best investment for your time, maintaining the perspective of thinking as a business, and scheduling Holidays. They continue with revenue vs. activity periods, taking the long-term view and considering your work type. Josh relates customer ascension models and recency, frequency and monetisation. Kon talks about the simple genius of doing the basics every day, and they discuss their changing views around life stages and events.
2025-01-2216 minGrow, Scale, MasterBusiness discipline.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine business discipline. They define what's core and what's extra, examine areas of control and simplify the routine, and focus on doing the work that sets you free. They discuss the quality of time in planning and execution, and setting metrics that motivate. Josh shares insights on providing an intentional experience, Kon illustrates the simplicity of seeing what's in front of you, and they reflect on the real value add being the saving of time or the giving of memorable experiences.
2025-01-1516 minDream Big, Move FastBuilding Blocks for Big Success.In today's episode of Dream Big, Move Fast, Phil Harris and Josh Phegan step us through building blocks for big success. They examine coaching people to see what they can be, sustainable success, and the foundations you need block by block. Josh discusses the kinds of knowledge and level of professionalism you need, and Phil talks about mastering your craft and then teaching others. They look at getting your calendar right, and they examine the principle that your routine is your current level of mastery.
2025-01-1416 minGrow, Scale, MasterValue creation.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about value creation. Josh explains the Jobs To Be Done formula, which looks at biases held by your customers, competitors' customers and non-consumers that influence their choices, plus finding that perfect market fit and doing more before, during and after the transaction. They talk about knowing your top 100 customers by spend and volume and creating a customer ascension model. Josh illustrates the rule of being the friend in the business. Kon reflects on his mental board of directors, and they examine their view around the power o...
2025-01-0814 minGrow, Scale, MasterHunger.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on hunger and what really drives us. They look at how life stages, challenges and events affect people, how that's relatable to business and market cycles, and to developing that hunger that makes everything happen. They share the importance of knowing what drives us, excites us and makes us come alive, and also how to contain and direct your hunger productively. Josh describes his lessons for living from Kangaroo Island Health Retreat, Kon relates the power of extra potato cakes, and they ponder gratitude and the gift t...
2024-12-0413 minDream Big, Move FastLiving life by design.In this Dream Big, Move Fast episode, Phil Harris and Josh Phegan focus on living life by design. They discuss what they wish they had known when they started in real estate and what they've learned, getting clear on what you want, and maintaining a view to continuous improvement. Phil and Josh continue with what motivates and what matters, editing your life, the Top 5 theory, getting dialled in on what clarity looks like for your organisation, and recognising what happens by design vs. by chance. Their final principle is, big rocks first.
2024-12-0318 minGrow, Scale, MasterBig growth drivers.This Grow, Scale, Master episode features Kon Stathopoulos and Josh Phegan talking about big growth drivers. They look at checking your vitals, recruiting for great people, systems based on what works, market size and aspirations, and setting your average fee. They discuss how volume is connected to DOM, opens are your throughput limiter, and ambition is necessary. Josh describes pay based on time vs. results, Kon ponders the journey rather than the moment, and they illustrate how audio recording and note-taking work in iOS 18 for phone calls and role-play.
2024-11-2714 minGrow, Scale, MasterAll in on systems.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine the importance of going all in on systems. They discuss utilising systems for scale and why they are mission-critical, what systems actually do, making them teachable, and using effective forms, checklists, visuals, and dialogues. Josh talks about quality assurance and shares the Tiny Teddy story about setting customer expectations. Kon illustrates the 'fish are at your feet' concept of seeing the opportunity in front of you. They reflect on business models being disguised opportunities, each with an upside and a downside.
2024-11-2017 min
Fast Pace with Josh Phegan and Dean MackieBusiness model advantage.This Fast Pace episode features Dean Mackie and Josh Phegan on the business model advantage. Dean and Josh discuss how the traditional real estate business model has changed with technology, why and how small businesses need to scale, the advantages of various models, and making your choice based on your situation, your goals, and what you really want to do.
2024-11-1411 minGrow, Scale, MasterThe Big Reset - The future is what we make it.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan discuss the Big Reset and how the future is what we make it. They also comment on how they rate this year, what they could have done to make it the best year, foundations for measurement, and learning to love what you already have. They discuss making small changes to prevent a repeat of the past year, getting better at forecasting, removing what no longer serves and setting a clear vision for life. Josh illustrates GTD and work mode/home mode, and Kon reflects on the gift o...
2024-11-1317 minGrow, Scale, MasterLifetime value of a customer.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the lifetime value of a customer. They look at creating the lifetime customer, the power of the repeat customer, your top 100 customers by volume, spend and referrals, and how you can serve them in new and valuable ways. They talk about the beauty of good relationships and how we let competitors steal our customers. Josh describes why the first hour of every day is in marketing, Kon ponders the value of insights from partners, and they examine the advantages and pitfalls of using AI notes in...
2024-11-0615 minGrow, Scale, MasterSuccess in a distracted age.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore success in a distracted age and focus as a superpower. They talk about the power of focus, why crystal clear goals get done, the physical/digital holiday, knowing when you've achieved success, quality time and quality relationships. They continue with small changes that have big impacts, and planning for what's ahead in 2025. Josh relates more wisdom from the Kangaroo Island Health Retreat, Kon talks about the enrichment of dinner and conversation at home, and they discuss the capacity, promise and principles of AI.
2024-10-3015 minGrow, Scale, MasterStriving to be a role model.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at striving to be a role model. They define the role model versus common enemy approach, and talk about the $7M agent who has no social media presence, being quietly successful, image is not reality, and deciding to be a learn-it-all agent. They discuss living the role model life of serving customers with a little bit of ego and a tonne of great work. Josh shares how data can change you if you know what you're looking at, Kon illustrates the understated skill of great customer s...
2024-10-2316 minGrow, Scale, MasterWorkplaces of the future.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about workplaces of the future and what long term success really is. They look at ways of exiting while you're at the top, unlimited opportunity vs. limited time, and finding your personal North and going for it - mistakes and all. They talk about growth and the power of the team around you, vision that creates energy and what you want to be remembered for. Josh illustrates the idea of measuring yourself by the people who measure themselves by you, Kon reflects on escape time and m...
2024-10-1616 minGrow, Scale, MasterLegacy, and knowing when to go.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon legacy and knowing when to go. They look at long term success in business, starting with a plan for exiting at the top, continuing to push for growth, endless opportunity in a business cycle, the power and evolution of the team around you, and how vision creates energy. They talk about expecting obstacles and what you want to be remembered for, Josh describes measuring yourself by the people who measure themselves by you, Kon ponders giving yourself a software upgrade with micro-breaks, and they illustrate how H...
2024-10-0915 min
Founders PodcastS4 - Ep 8 | Josh Phegan x Kahlia Cordony from Cordony Group.In this podcast, Josh Phegan interviews Kahlia Cordony, founder of Cordony Group, which provides styling and presentation services for properties. Kahlia talks about the psychology behind those often hard conversations about making a property saleable. She details upgrades that can and should be made and notes the importance of timing and urgency. Kahlia steps through the process for requesting and specifying services, defines preparation vs. styling, discusses funding options, and illustrates how Cordony Group positions properties to sell.
2024-10-0232 minGrow, Scale, MasterThe productivity special.This Grow, Scale, Master episode is a productivity special. Kon Stathopoulos and Josh Phegan explore high productivity and thriving in a digital world. They look at removing notifications from your phone with only three exceptions, scheduling your time out and time in, and scheduling free and flex time for the entire year. They talk about the power of your calendar, working out what's important to you, the power of No, and using productivity tools. Josh describes the power of a pen and a notepad, Kon ponders his own experience using the power of No, and they illustrate defining the e...
2024-10-0214 minGrow, Scale, MasterThe health advantage.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at having the health advantage and learning to turn off. They talk about finding a simple routine that helps you, giving your mind a holiday, and the four specific areas of health: mental, physical, emotional and spiritual. Josh shares an example of being able to remove awkward moments, Kon shares his experience working with a performance doctor, and they reflect on how the power of influence changes from face-to-face to phone calls, and on down to email.
2024-09-2516 min
Founders PodcastS4 - Ep 7 | Josh Phegan x Ali Vaez From ActivePipe (Moxiworks).In today's podcast Josh Phegan is joined by Ali Vaez of Active Pipe (Moxiworks). Ali describes how Active Pipe provides real estate agents with the tools to foster and nurture relationships. Ali and Josh discuss ActivePipe's cornerstone data discovery survey tool for persona identification, the importance of updating your email layout templates, why you need to automate your customer communications to build and nurture those relationships, understand the personas inside of your database and use those templates to target them.
2024-09-2532 min
Founders PodcastS4 - Ep 6 | Josh Phegan X Danny Georgakilas & Rahul Grover From ID4ME Find.In today's podcast, Josh Phegan is joined by ID4ME Find Founder and CEO Danny Georgakilas and Executive General Manager Rahul Grover. Danny and Rahul talk about how their data collection service allows agents to visualise their data and consumer intelligence and use that to sell more, build relationships and dominate their market areas. They emphasise their commitment to data security, overview the scope of information available to agents, explain how the platform works, and how iD4ME increases profits.
2024-09-1835 minGrow, Scale, MasterHit refresh.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about why we sometimes need to hit refresh and how to do it. They look at 2x vs. 10x growth and breaking out of the box, prioritising love-hate-dislike, the power of a new vision, and knowing what's working, what's not and what's next. They tell how to reduce, simplify and organise, set new routines and improve your environment to support the person you want to become. Josh illustrates building towards clarity vs. adding to the confusion, Kon reflects on knowing what you really need, and they e...
2024-09-1117 min
Founders PodcastS4 - Ep 5 | Josh Phegan X Karen Jackson & Jaryd Gray From List Now.This podcast features Josh Phegan talking with CEO Karen Jackson and National Sales Manager Jaryd Gray about the List Now marketing payment agency and how their solutions are easier and smarter for agents and consumers. Karen explains how LN removes pain points and represents security, Jared details how they provide transparency, and they share what their training looks like and how long it takes, how payments are processed, how it looks from agents' and vendors' perspectives, and success stories around use of the List Now platform.
2024-09-1130 minGrow, Scale, MasterPersonal growth.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon the power of personal growth. They look at knowing what's next for you, the difference between amateur and pro, learning how to learn, thinking about job roles and responsibilities, growing skills in the new economy, and growing beyond your comfort zone. They talk about drivers that make your business great, clearance rate, strike rate and efficiency. Josh describes what business Harley Davidson is actually in, Kon ponders how the Mercedes Benz relationship really begins after the sale, and they illustrate the power of providing in-the-moment experiences.
2024-09-0418 min
Founders PodcastS4 - Ep 4 | Josh Phegan X Sean Scoffield From connectnow.Today's podcast features Josh Phegan with Sean Scoffield of connectnow, which provides a variety of home moving services for agents, buyers, tenants and sellers. Sean tells how connectnow works with agents and channel partners to make your customer's experience better and what they do beyond property management, and he steps through their notifications process. They discuss engaged leadership, appointed champions, setting clear goals, teams that understand, and key stakeholder relationships.
2024-09-0435 min
Founders PodcastS4 - Ep 3 | Josh Phegan X Rhys Rogers & Jon McConkey From Before You Buy.In this podcast, Josh Phegan interviews Rhys Rogers and Jon McConkey of Before You Buy. They explain how their data and technology services make the process of buying and selling property more efficient and help agents identify customers with real intent. Rhys and John tell why agents should be transparent about property issues, how they're able to identify buyers/sellers and future landlords and then share those leads with agents, and how they can help improve the effectiveness of customer service and follow-up.
2024-08-2937 minGrow, Scale, MasterThe integrated campaign.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the integrated campaign, what's changed and what has remained the same. They talk about leveraging the events that guarantee success, explain the stages of a campaign, and show where most agents leave so much opportunity on the table. They continue with the power of menus, and how to use bumps, email blasts and social collabs. Josh talks about his experiences with quality of thinking defining quality of life, Kon relates watching a building being built to the importance of foundational integrity, and they discuss their views of t...
2024-08-2816 min
Founders PodcastS4 - Ep 2 | Josh Phegan X Steve Osborn From Identity MarketingIn today's podcast, Josh Phegan is joined by Steve Osborn, founder of Identity Marketing, which provides marketing to promote and differentiate your brand identity. Steve breaks down the brand development stage, explains what ultimately happens with challenger brands, and why physical marketing is still relevant. They discuss positioning your brand and yourself, getting clarity on what you actually need to do, and Steve details all of the services his company provides for agents and agencies.
2024-08-2136 minGrow, Scale, MasterThe war for talent.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the war for talent inside of every business. They talk about talent attraction and your organisation's fitness, career entry and progression, access to a quality customer base, and great culture with low politics. They discuss other qualities of an attractive brand including tech stack, social aspects, and the power of your story. Josh shares lessons learned from the best and worst bosses, Kon illustrates why the best recruits are the people sitting in your office right now, and they reflect on an alternate view of A...
2024-08-2117 minGrow, Scale, MasterSystems mindset.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about building a systems mindset. They look at people and systems, knowing where the problem is, how systems can break, why you design the system on paper before adding tech, teaching systems: if you can't explain it you can't do it, and making toolsets accessible. Josh shares a story about the ISO9001 systemisation standard, quality audits and endorsement, margins, and scaling. Kon reflects on how his father shaped his experiences and expectations, and they examine how we've automated compliance and forgotten about lead generation.
2024-08-1420 min
Founders PodcastS4 - Ep 1 | Josh Phegan x Belinda Sinclair & Angus Ferguson from Domain.Today's podcast features Josh Phegan with Belinda Sinclair & Angus Ferguson of Domain. Angus overviews their open and connected ecosystem of products for agents, and describes Domain as experts in marketing and workflow. They discuss the problems this software solves, Domain as a partner and not just a supplier, Belinda talks about integrated campaigns and positioning to set the brand experience in the marketplace, they look at the types of audiences and how they target the right audiences for the right properties.
2024-08-1434 minFast Pace with Josh Phegan and Dean MackiePower of a virtual boardroom.This Fast Pace episode features Dean Mackie and Josh Phegan on the power of a virtual boardroom. Dean and Josh discuss ways you can explore the minds of the greatest agents and business people, and be inspired to change the way you think and grow your business.
2024-08-0810 minGrow, Scale, MasterPlatform scale.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon building platform scale for growth. They look at systems, methodologies and approaches as a way of doing business, platforms that allow for levelling up to the next stage, going all in on a systems mindset that also reduces decision fatigue, and allowing others to be exceptional. They talk about building, using and rebuilding a platform for each task. Josh describes his team's JPOS and the power of documentation, Kon ponders the invest, optimise and simplify theme, and they note that people want easy and done for y...
2024-08-0718 minDream Big, Move FastEstablishing a thriving practice.In this Dream Big, Move Fast episode, Phil Harris and Josh Phegan focus on establishing a thriving practice. They discuss the basics: finance, marketing, brand loyalty, sales, market positioning, and property management. They also look at HR, cultural aspects and people, legal structures and compliance, training, and education. Phil and Josh continue with common traits across great organisations, seasoned management teams, well-defined projects, clear milestones and phases, and an understanding of the capital-intensive nature of growth. Their final principle is that with cash, you have choices.
2024-08-0618 minGrow, Scale, MasterLongevity, sustainability and future growth.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the need for thinking seriously about longevity, sustainability and future growth. They discuss stress management and bio-hacking, performance and recovery zones, results of sustainability practices, and the requirement for sacrifice to become great. They continue with teachable systems and loving what you do, Josh talks about his experiences with the KI Health Retreat, Kon examines knowing if you're good enough to be better, and they discuss their expanding views toward attaining specific explicit recovery.
2024-07-3123 minGrow, Scale, MasterLeveraging data and relationships.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at methods for leveraging data and relationships. They talk about building and working data, archived landlords as an overlooked dataset, building market share through relationships, aligning with key influencers, 101020 data builds and the power of 4040. Josh tells how he used a window in a pizza shop to expand his marketplace, Kon illustrates how his experience with crossfit rapidly shaped his resilience, and they reflect on the view that there is more opportunity in the relationships you already have than in chasing after new ones.
2024-07-2422 minGrow, Scale, MasterBuilding wealth.In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about building wealth. They look at what wealth is and how you build it, the coming generational transfer of wealth, compound interest and the rule of 72, revenue to profit to assets, setting up multiple savings accounts, consulting advisors and taking a longer term view for financial security. Josh shares what he calls 'tricks' for growing wealth outside of the day-to-day, Kon explains the wisdom of patience through 'letting the grass grow' awhile with new acquisitions, and they illustrate the power of a $1 saved and applied today.
2024-07-1721 minGrow, Scale, MasterGetting things done.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand upon David Allen's Getting Things Done system. They look at making lists, the art of execution and the power of an execution team, setting time aside for building towards growth, thinking vs doing, building teachable systems and defining what success looks like. Josh relates landing a plane to project execution inside of your business, Kon ponders the question of what your business would need to look like if you were to stay with it for life, and they discuss using your calendar to schedule your unscheduled time...
2024-07-1016 minGrow, Scale, MasterPeaks and plateaus.This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan explore the peaks and plateaus of your career. Josh notes the power of a dream on the way to a peak and Kon tells why plateaus are necessary. They discuss becoming a role model, having a life plan that mirrors your business plan, and starting out again as soon as you arrive. They continue with using success to stay humble, and peaks and challenges at each stage of growth. Josh talks about the perception of money and helping others, Kon examines the idea of behaving like a CEO f...
2024-07-0323 minGrow, Scale, MasterGreat business turnarounds.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at great business turnarounds. They talk about when comparison is useful and when it's useless, turning points that force us to go all in, events that trigger critical decision points, the will to commit to consistency, and transformational behaviours that put you in abundance mode. Josh tells how Changed Agents' contestant backstories demonstrate the power of belief, Kon illustrates our capability to do more as advancing through the video game of life, and they reflect on how turning off most of their digital notifications has set t...
2024-06-2619 minGrow, Scale, MasterThe greatest throttle to growth.In this episode of Grow, Scale Master, Kon Stathopoulos and Josh Phegan look at the greatest throttle to growth, and the power of people towards what you can do. They talk about acquiring new talent and relationships through mergers and acquisitions, having a disciplined plan for market share success, and active opens vs. revenue planning. Josh applies the metaphorical Hero's Journey to expectations for adversity, Kon talks about professional vs. amateur measurement, training and attention to detail, and they illustrate how business models are chosen and why they matter.
2024-06-1918 minGrow, Scale, MasterSkillset mastery by role.This week on Grow, Scale Master, Kon Stathopoulos and Josh Phegan explore skillset mastery by role. They look at why, in a mature industry, we don't simply do the core basics that we know work for each job role. They discuss understanding the essentials, skill mastery by role, teaching and assessing skillsets and competencies, and what COVID taught us. Josh talks about David Allen's GTD system for getting things done, Kon examines the idea of building and retaining talent vs. buying it, and they discuss their changing views around the possibilities for growth, the power of clarity, and why f...
2024-06-1217 minGrow, Scale, MasterExponential vs layered growth.In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan present their thoughts around exponential vs. layered growth. They look at the nature of each approach and which one you should be using, knowing when to level up and what to let go of to grow, holding yourself to high standards and making the decision to go all in. Josh relates an experience with a mentor in making choices and decisions for life, Kon ponders who you need to become to quickly realise your long term plans, and they discuss the power of the checklist and the genius t...
2024-06-0520 minGrow, Scale, MasterUnited vision.In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the importance of setting a united vision. They lay out the power of the vision and how you create it, the role of the Chief Reminding Officer (CRO), assuming ownership with a learned history behind your business by finding your lever for success, and redefining who you want to become and what you need to do. Josh relates a childhood lesson in value and negotiation with potato cakes, and Kon shares his recent experience with a billionaire and general levels of care. They discuss changing v...
2024-05-2915 minGrow, Scale, MasterGrow, Scale, Master with Kon Stathopoulos and Josh Phegan.With our new podcast - Grow, Scale, Master - Kon Stathopoulos and Josh Phegan will look at a variety of topics that will help you hold to high standards, do it right the first time with no recovery needed, make the magic happen, and acquire the best talent because the greatest form of growth is people. In each episode, Kon and Josh share ideas and experiences that have rapidly shaped their thinking and things they've read or observed in the past week that have changed their views. Become a different version of yourself and find out how...
2024-05-2201 minDream Big, Move FastStrategically negligent, tactically excellent.In this Dream Big, Move Fast episode, Phil Harris and Josh Phegan look at areas where we may be strategically negligent yet tactically excellent. They talk about the dynamism of strategy, defining your tactics, developing and using the STM chart, measurement and documentation, and the dangers of having too many strategies. Phil and Josh outline the 5-step Change Formula, the ability to execute as a top skill, and the process for bringing values into your organisation. They finish with the principle that people resist change when it happens to them, but love change when they are a part of i...
2024-04-2325 minDream Big, Move FastThe growth special.In this Dream Big, Move Fast episode, Josh Phegan and Phil Harris present the growth special with a passion for learning as a way of life. Josh notes that growth is a decision, and Phil tells how to get clarity on long and short term growth objectives. They expand on growing from you to a team, beginning with your first hire and building forward. They talk about infrastructure and the role of systems, why everyone needs a job scorecard for their journey to growth, converting measurements to sales, and they illustrate the principle of making sure your marketplace is b...
2024-03-1226 minDream Big, Move FastYour business model.This episode of Dream Big, Move Fast features Josh Phegan and Phil Harris on choosing and understanding your business model. They examine models that work and the dangers of losing focus, setting rules and guiding principles, getting your core competencies right, investing in opportunity with a long-term vision, and the willingness to break what you have now in order to achieve a higher rate of growth for the future. Phil and Josh talk about managing the risk matrix and planning for unplanned exit events, relentless focus on growth using benchmarks other than revenue, and they discuss the principle that y...
2024-01-0926 minDream Big, Move FastSystems and processes.This episode of Dream Big, Move Fast features Josh Phegan and Phil Harris on building a business of systems and what that consists of. They examine the enduring relevance of checklists, the importance of systemising a footprint for success, making it easy, teachable and repeatable, systems and processes that reduce the struggle to scale, and how putting on your first employee teaches you about your business. Josh and Phil continue with learning from both success and failure, great benchmarks for analysis and optimization, red light/green light areas of flow, avoiding duplication of systems, and they discuss the principle o...
2023-12-0529 minDream Big, Move FastLeadership in the disruptive age.In this Dream Big, Move Fast podcast, Phil Harris and Josh Phegan discuss dreams, goals and leadership in the disruptive age. They reveal the issues that are disruptive, roles and attributes of managers vs. leaders, where to invest your energy, a model for focusing on what you can do instead of what you can't, how success makes you vulnerable and why apathy is the most dangerous place for a leader to be. Phil and Josh look at maintaining leadership, energy and purpose through all stages of life and competing with yourself, they share examples of phenomenal leaders...
2023-11-0732 min
Founders PodcastS3 - Ep 10 | Josh Phegan x Chris Booth from Real Flow FinanceThis podcast features Josh Phegan talking with Chris Booth of Real Flow Finance. Chris talks about solutions Real Flow Finance offers for positioning brand and properties in the marketplace. Josh and Chris discuss challenges around vendor paid marketing, dominating digital for pricing power, facilitating the luxury of choice, streamlining funding assistance and financial services, integrations in place now, and what's on the way for the future.
2023-10-1129 minDream Big, Move FastMarketing - brand, agency, agent, property.This episode of Dream Big, Move Fast features Josh Phegan and Phil Harris on marketing and the hunger to continually get better. They discuss micro and macro brands, how brand marketing got lost, agency positioning campaigns, consumer-focused agent marketing and property-based marketing, selling lifestyle and escapism, and the dynamic role of video. Phil and Josh talk about telling powerful stories, understanding consumer lenses, innovating the industry and positioning yourself as a product. And they discuss the principle of separate to differentiate: If they can't see the difference, they won't pay the difference.
2023-10-1032 minFounders PodcastS3 - Ep 9 | Josh Phegan x Daniel Bignold from ProppsToday's podcast features Josh Phegan with Daniel Bignold, CEO of Propps. Daniel explains how Capture-Qualify-Convert works, and presents some of the tools the Propps app makes available to agents. Josh and Daniel discuss the agents' digital profile, registering buyer interest, securing buyer confidence, options for auctions, systemising the offer process, and simplicity of Propps integration and access, for agents and customers.
2023-10-0425 minFounders PodcastS3 - Ep 8 | Josh Phegan x Josh Symons from MRI SoftwareIn this podcast Josh Phegan interviews Josh Symons, strategic industry principle with MRI Software, a global proptech platform player. Symons talks about the need to build trust with the customer through communication, consistency and visibility. They discuss digital trust and online security, tracking relationships using data lakes, and using AI to automate basic tasks and enhance human productivity, whilst recognising opportunities as well as the attendant pain of change.
2023-09-2733 minFounders PodcastS3 - Ep 7 | Josh Phegan x Steve Osborn from Identity MarketingIn today's podcast Josh Phegan is joined by Steve Osborn, managing director with Identity Marketing. Steve describes several ways brands differentiate themselves, and how they position themselves and compete in the marketplace. Steve and Josh discuss brand strategy and representation, leveraging video and social media, moving traditional media into the digital space, challenger brands, and making your brand identifiable and accessible with great brand campaigns.
2023-09-2034 minFounders PodcastS3 - Ep 6 | Josh Phegan x Rahul Grover from iD4meIn today's podcast Josh Phegan is joined by Rahul Grover, general manager for iD4me, a proptech service provider that gives access to the power of data back to the agent. Rahul talks about ways iD4me supports and protects agents, their intuitive search technology, and levels of information they provide. Josh and Rahul discuss agent-generated items of value, making information relevant, profiling customers, and locating absent owners for potential property sales.
2023-09-1330 minDream Big, Move FastBecoming an infinite learner.In this Dream Big, Move Fast podcast, Phil Harris and Josh Phegan discuss the enrichment of becoming a lifelong learner. They examine the learn it all vs. know it all mindsets, and the journey of how we learn through experience, exposure, podcasts and the power of reading. And Phil tells how he has time-collapsed his learning process through immersion. Phil and Josh look at the need to seek educational resources and try things out with an open and inquisitive mind. They discuss knowledge retention and deep learning, Josh highlights vulnerability and how losses teach us more than...
2023-09-1230 minFounders PodcastS3 - Ep 5 | Josh Phegan x Kahlia Cordony from Cordony GroupThis podcast features Josh Phegan talking with Kahlia Cordony, founder and creative director for the Cordony Group styling agency. Kahlia shares CG's approach to making the process of owning, presenting and selling properties faster and easier, and defines what CG does end-to-end with an emphasis on styling. They discuss levels of agent support, options within the funding model, and tips for getting the most out of your styling team.
2023-09-0631 minFounders PodcastS3 - Ep 4 | Josh Phegan x Sean Scoffield from connectnowToday's podcast features Josh Phegan with Sean Scoffield of connectnow, a home moving connection service. Sean talks about how connectnow brings value to your brand and customer experience, real estate as an elevated service, and the 9 touchpoints for removing friction from the customer experience. They discuss protecting data privacy and personal information, how they use the net promoter score, the rebate schedule, and the important part connectnow plays in your business.
2023-08-3025 minDream Big, Move FastUnlocking powerful thinking models.This episode of Dream Big, Move Fast features Josh Phegan and Phil Harris on unlocking powerful thinking models around what is actually possible. They examine what a transaction represents to the consumer, horizons of focus, dream goals and what can be accomplished over time, motivation and what really matters, the agree on/work on strategy, working with what you can do and finding a system or person to do what you can't. Phil and Josh talk about recruiting and growing, unlocking the opportunity for a merger and acquisition, thinking skills that change the way you operate and...
2023-08-2927 minFounders PodcastS3 - Ep 3 | Josh Phegan x Rhys Rogers & Jon McConkey from Before You BidIn this podcast Josh Phegan interviews Rhys Rogers and Jon McConkey of Before You Bid. Rhys explains how BYB streamlines access to pest and building reports, which enables quicker transactions. Rhys and Jon discuss some of the friction points with agents, available funding options, understanding digital intent, systems for identifying challenges in any market, integrating with the agency CRM, functions of BYB Assist, and how they remove the barriers to making the sale.
2023-08-2334 minDream Big, Move FastRoutines for a successful life.This episode of Dream Big, Move Fast features Josh Phegan and Phil Harris on routines for a successful life and how they set you free. Phil defines what a routine is, how it works, how to start and how to be consistent. They talk about what makes routines powerful, and Josh shows how your calendar is your life. They look at integrating health, family and work routines around the flow of an agent's day, and also include unplanned time for spontaneity. They suggest making time for thinking about your life, goals, and getting back on...
2023-08-1830 minFounders PodcastS3 - Ep 2 | Josh Phegan x Ali Vaez from ActivepipeIn today's podcast Josh Phegan is joined by Ali Vaez of Activepipe, which provides email marketing to businesses. Ali gives us 8 reasons why you should be using email marketing, and Josh highlights the rise of AI and the power of segmentation. They discuss targeted interactive emails that increase open and click-through rates, scalable cost-effective communication, optimising your datasets, and they step through how Activepipe works and what you can set it up to do.
2023-08-1632 minFounders PodcastS3 - Ep 1 | Josh Phegan x Angus Ferguson from DomainIn this podcast Josh Phegan interviews Angus Ferguson, head of customer solutions with Domain. Angus describes Domain as a holistic service that helps agents succeed with their businesses. Josh and Angus discuss using digital to streamline workflow, choosing tools vs. toys, integrating the data you have to find listings and make better decisions, and how to access and use the Domain services.
2023-08-0931 minFast Pace with Josh Phegan and Dean MackieCustomer Service = Brand.In this Special Edition of Fast Pace, Josh Phegan explores why customer service = brand. Josh explains how brand determines pricing power, delivering the experience customers want, principles that drive performance, and strategies for producing a recurring profit.
2023-07-2707 minDream Big, Move FastAreas of excellence.In this Dream Big, Move Fast episode, Phil Harris and Josh Phegan look at areas of excellence in property management and sales. They start with the energy and enthusiasm to make things happen in our lives, and talk about the essential knowledge for being a great PM, including moments that matter to clients - especially landlords, forward planning for friction points, routines, and capital expenditure. Phil and Josh continue around areas of excellence for salespeople, including basic sales techniques, prospecting-listing-negotiation, and building a circle of competence. They finish with the principle that mastery is never ending, so be an i...
2023-07-0431 minDream Big, Move FastPersonal balance sheet.Today on Dream Big, Move Fast, Phil Harris and Josh Phegan show how to create your personal balance sheet as a scorecard for success. They detail how to keep a personal profit and loss statement and look at important disciplines for keeping a balance sheet, knowing your revenue sources, and reviewing those financial mechanisms regularly. Phil and Josh talk about setting up a tax savings account and utilising your savings account, the abundance vs. scarcity modes and entrepreneurial confidence, and they discuss the basic principle that you'll never list more than you appraise.
2023-06-2028 minDream Big, Move FastFlywheel.In this Dream Big, Move Fast podcast, Josh Phegan and Phil Harris discuss the flywheel concept: What it is and how to get into that momentum. Josh tracks on the flywheel effect that built Amazon, and Phil shows why that concept is important for real estate agents to understand. And they explain why having a quality flywheel requires understanding the difference between a value seller and a price seller.
2023-05-2325 minFounders PodcastS2 Ep 7 - Josh Phegan interviews Josh Symons from MRIIn this episode Josh Phegan interview Josh Symons of MRI Technologies. Josh's focus is on sales and property management, the lack of alignment between departments and teams, and the challenges of integration. He explains big data and exhaust data, servicing landlords as 4-dimensional customers, why PM needs automation and specialisation, the relationship between tech and PM, better ways to show properties, and how sales has already been using new technologies successfully.
2022-09-2136 minFounders PodcastS2 Ep 6 - Josh Phegan interviews Angus Ferguson from Domain GroupIn this podcast, Josh Phegan interviews Angus Ferguson, Commercial Director of Agent Solutions at Domain Group. In this episode, they look at the real estate process and the tools to help agents move through the processes, from agency agreements to settlement. They look at the future of how people access technology and become aware of the different solution providers available in the marketplace, and the different problems Domain solves in the digital workspace.
2022-09-1436 minFounders PodcastS2 Ep 5 - Josh Phegan interviews Steve Osborn from Identity MarketingThis podcast features Josh Phegan talking with Steve Osborn, founder of Identity Marketing. They look at what marketing is for a modern real estate agent, and brand awareness for agencies. Steve describes marketing as understanding the customers desires to bring trust, and creating more value in the marketplace. He explains common marketing mistakes and developing a marketing plan for your firm.
2022-09-0729 minFounders PodcastS2 Ep 4 - Josh Phegan interviews Jeff Gray and Patrick Hill from PropicThis week Josh Phegan interviews Jeff Gray, CEO and Patrick Hill, CPO of Propic. Their business creates digital solutions that connect people and services 24/7. They look at the problems that Propic solve, growing and scaling businesses profitably using automation, and monetising the valuable data in your business. Jeff shows how technology interacts with agents in the sales environment and how automation allows people to do more.
2022-08-3132 minFounders PodcastS2 Ep 3 - Josh Phegan interviews Felicity Leggett from MoneyMe ListReadyIn today's podcast, Josh Phegan is joined by Felicity Leggett of MoneyMe ListReady, which provides financial credit with the speed and convenience of digital access. Felicity explains how MoneyMe ListReady gives agents control over the buy now pay later model. They discuss the application process, lowering the customer barriers using digital platforms, increasing vendor options, and improving agent listing presentations.
2022-08-2419 minFounders PodcastS2 Ep 2 - Josh Phegan interviews Daniel Bignold from ProppsIn today's podcast, Josh Phegan is joined by Daniel Bignold, CEO of Propps, to discuss how proptech helps agents run their businesses more efficiently. They talk about optimising the offer flow and maintaining consistency in the sales process. Daniel illustrates how customers can make binding and non-binding offers online, and steps us through the way the process works and what the result looks like.
2022-08-1727 min
Founders PodcastS2 Ep 1 - Josh Phegan interviews Rhys Rogers from Before You BidThis podcast features Josh Phegan interviewing Before You Bid CEO, Rhys Rogers. BYB is a supply portal for access to pest and building reports and strata reports. They discuss benefits and considerations around making pest and building reports easily accessible, consumer confidence and loss protection for vendors, inspectors' concerns, increasing auction attendance, and how access to these reports with full transparency from the start speeds up the entire process.
2022-08-1027 minFounders PodcastEp 8 - Josh Symons, MRI SoftwareIn this episode Josh Phegan & David Choi interview Josh Symons of MRI Software. Josh's focus is on sales and property management, the lack of alignment between departments and teams, and the challenges of integration. He explains big data and exhaust data, servicing landlords as 4-dimensional customers, why PM needs automation and specialisation, the relationship between tech and PM, weaknesses the pandemic exposed, better ways to show properties, and how sales has already been using new technologies successfully.
2021-11-2436 min