Shows
Hospitality Daily PodcastWhy I'm Adding Q&A and Group Conversations To This Show - Josiah MackenzieIn this short update, Josiah shares how Hospitality Daily is evolving in the year ahead. Ask your question here on LinkedInA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we c...
2025-12-2704 min
Hospitality Daily PodcastWhen Places Are Broken, Hospitality Can Lead With Hope - Craig PooleIn this episode, Josiah Mackenzie speaks with Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, about hospitality’s unique ability to heal broken places. Craig shares how he approaches struggling hotels and communities by changing perception first—restoring dignity, self-esteem, and hope long before financial results follow. Drawing on real-world turnarounds, he explains why investing in people and engaging the surrounding community can transform not just a business, but an entire environment. See more with Craig: Listen: People are the point of impact: How to create new begi...
2025-12-2309 min
Hospitality Daily PodcastBelieve in San Francisco: Why Storytelling and Hospitality Shape the Future of the City - Lynn Bruni-Perkins, San Francisco Travel AssociationIn this episode, Josiah Mackenzie reconnects with Lynn Bruni-Perkins, Chief Marketing Officer of the San Francisco Travel Association, to talk about where San Francisco is right now and where it’s headed. Lynn shares how storytelling and hospitality play a central role in shaping a city’s future, from rebuilding civic pride to driving visitors to powering the economy. The conversation explores SF Travel’s “Believe in San Francisco” messaging platform, the importance of residents as ambassadors, and why welcoming people—especially in moments of change—matters more than ever for cities and the hospitalit...
2025-12-2129 min
Hospitality Daily PodcastShould Hoteliers be "Vibe Coding" with AI? - Danica Smith & Josiah MackenzieIn this episode, Josiah Mackenzie is joined by Danica Smith, guest experience correspondent for Hospitality Daily and founder of MorningStar GX, to discuss whether hoteliers should start “vibe coding” with AI. Danica shares why she decided to experiment with building software herself, what surprised her most along the way, and how AI is removing long-standing technical barriers across hospitality roles. Together, they unpack where this creates real opportunity for operators, leaders, and advisors—and what still matters deeply as technology accelerates. For hospitality professionals curious about AI but unsure where to start, this conversation offers a practical perspec...
2025-12-2034 min
Hospitality Daily PodcastThe AI Conversation No One Is Having (But Hoteliers Should) - Mark FancourtIn this episode, Josiah Mackenzie speaks with Mark Fancourt, cofounder and principal at TRAVHOTECH, and a former senior leader across global hospitality brands and technology companies. Their conversation moves beyond the typical AI talking points in our industry to examine the less-discussed implications for hospitality — from the workforce and robotics to shifting consumer demand and long-term industry sustainability. Mark offers a perspective shaped by decades of operational leadership and hands-on experimentation with emerging technologies. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or...
2025-12-1920 min
The Modern Hotelier#239: Hospitality's Biggest Stories in 2025 & Predictions for 2026 | Hospitality Roundtable with Katie Cline, Glenn Haussman, Josiah Mackenzie, and Zach BusekrusSteve Carran and David Millili join a special holiday roundtable led by Katie Cline (Suite Success), alongside Glenn Hausmann (No Vacancy), Josiah Mackenzie (Hospitality Daily), and Zach Busekrus (Behind the Stays), to unpack the biggest hospitality moments of 2025 and what’s likely coming in 2026.From the long-awaited Waldorf Astoria New York revival and the acceleration of “ultra-luxury,” to loyalty disruption, trade show fatigue, boutique brands being gobbled up by the majors, and the industry’s messy (but inevitable) race to adopt AI—this conversation is packed with sharp takes, real operator perspective, and plenty of friendly debate.They...
2025-12-181h 00
Hospitality Daily PodcastRoundtable Reality Check: Hospitality's Biggest Stories of 2025 and 2026 PredictionsIn this episode, Hospitality Daily host Josiah Mackenzie joins a roundtable of the top podcasters in hospitality for an unfiltered look at the stories that defined 2025 and what leaders can anticipate for the year ahead. Moderated by Katie Cline, host of Suite Success, the discussion brings together Zach Busekrus (Behind the Stays), David Millili and Steve Carran (The Modern Hotelier), and Glenn Haussman (No Vacancy) to unpack the realities behind luxury’s continued rise, loyalty’s identity crisis, AI hype versus impact, trade show fatigue, and how operators protected profitability in a challenging year. Drawing on hundreds of conversations each...
2025-12-131h 03
Hospitality Daily PodcastGratitude in a Hard Year: The Bright Spots in Hospitality (And What I’m Grateful For) - Josiah MackenzieIn this solo Thanksgiving episode, Hospitality Daily founder and publisher Josiah Mackenzie reflects on the bright spots he saw across the hospitality industry this year—from operators protecting profit amid headwinds to a renewed respect for on-property teams and the smart use of technology to drive results. He highlights the leadership, culture, and operational fundamentals that carried the industry through a challenging period. Josiah also shares the personal gratitude he feels for the collaborators, contributors, and listeners who helped shape the show and his own learning this year. A few more resources: If you're new to Hos...
2025-11-2707 min
Hospitality Daily PodcastThe Year of the Operator: What 2025 Revealed (And Why Operations Will Drive Us Forward) - Josiah MackenzieIn this solo episode, Josiah shares why 2025 became the “Year of the Operator,” drawing on newly released hotel performance data and trends seen across the industry. He breaks down how top operators protected profitability despite softer-than-expected top-line performance and why operational excellence is emerging as the defining advantage heading into 2026. Josiah also explores the broader “virtuous cycle” that great operators create—connecting teams, guests, and financial performance—and invites leaders across hospitality to share the operational strategies and data stories shaping their work today.Read: Q3 2025 Hotel Profitability Report from HotelData.com by ActablListen: How Hotels Are Protecting Profit in 20...
2025-11-2508 min
Hospitality Daily PodcastWhy I Work in Hotel Tech & What I See Now - Josiah Mackenzie & Sloan DeanIn this episode, you'll hear an excerpt of Josiah Mackenzie's conversation with Sloan Dean on the Not Done podcast, where he talks about the state of hospitality technology: what’s working, what’s not, and what leaders can do right now to drive change.They explore why tech adoption in hotels has often lagged, how poor rollouts can backfire, and what it takes to align innovation with the realities of operations and profitability. Josiah shares his personal motivation for working in hotel technology -- empowering the people who power hospitality -- and outlines where he sees opportunity toda...
2025-10-2914 min
Hospitality Daily PodcastHow Attentive Listening & Autonomy Are the Secrets to Our Five-Star Service - Gregory DayIn this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how listening attentively to guests and empowering staff to act with autonomy define his approach to five-star hospitality. Building on yesterday’s discussion about the Malibu Beach Inn’s turnaround, Gregory explains how a culture of trust and responsiveness enables his team to deliver deeply personal guest experiences. You’ll also hear a story from Josiah’s own stay that illustrates how this philosophy comes to life in practice.For hospitality professionals aiming to elevate...
2025-10-2408 min
Hospitality Daily PodcastReflections from The Lodging Conference: How Hospitality Leaders Connect, Communicate, and Collaborate - Steven Moore, ActablIn this episode, Josiah Mackenzie talks with Steven Moore, CEO of Actabl, about what makes The Lodging Conference such a special event for hospitality leaders. Together they explore the conversations, connections, and collaborations that define the conference -- and what those dynamics reveal about how the hotel industry really works. Listeners will take away insights on building stronger relationships, communicating effectively, and creating events and environments that benefit everyone in hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions...
2025-10-1211 min
Hospitality Daily PodcastDeep Dive: AI in Hospitality Now (Destination AI 2025 Recap with Drew Potter & Josiah Mackenzie)What’s really happening with AI in hospitality right now?In this episode, Josiah Mackenzie explores this with Drew Potter of Actabl, who brings a rare mix of hotel operations experience, hands-on AI experimentation, and a technology-provider perspective. Fresh from the Destination AI Summit in Washington, DC, Drew shares what’s changed over the past year, what’s actually working inside hotels today, and where guest expectations are heading next.From analyzing guest feedback with AI to preparing for LLM-driven discovery, this episode offers a grounded look at how technology is reshaping hospitality right now.Read...
2025-10-1138 min
Hospitality Daily PodcastWhat Smart Hotel Owners Are Focusing on Now - Andrew ArthursThis week, Josiah Mackenzie and Andrew Arthurs are in Phoenix for The Lodging Conference, talking about what’s top of mind for hotel owners and investors today. Andrew, who is President and COO of Actabl, shares how the smartest owners are thinking about people, partnerships, and technology to protect and grow asset value.Also see: Building Trust & The Network Effect in Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary an...
2025-10-0608 min
Hospitality Daily PodcastHow To Prepare For A Podcast (As a Guest) - Josiah MackenziePodcasts are a powerful way for hospitality leaders to share stories and ideas, but being a great guest takes preparation. In this solo episode, Josiah Mackenzie shares lessons from 1,000+ interviews on how to prepare, communicate with confidence, and create value for listeners. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the...
2025-10-0111 minHospitality Daily PodcastWhat's Happening in Hospitality Now? Jan Freitag, Jamie Lane & Josiah Mackenzie on Hotels x Short-Term Rentals, Demand Bifurcation, RTO Travel Shifts & MoreIn this episode, Jan Freitag of CoStar and Jamie Lane of AirDNA join Hospitality Daily host Josiah Mackenzie to unpack what’s really happening in our industry now. We talk about the convergence of hotels and short-term rentals, the widening gap in demand between luxury and the rest of the market, and how return-to-office policies are reshaping travel. You’ll also hear insights into supply, loyalty convergence, and where opportunities exist for owners and operators today.🔗 Explore more from today’s guests:Jan Freitag: Tell Me More Podcast, CoStar Hotels & our earli...
2025-09-0844 min
Hospitality Daily PodcastAI Psychosis & Humanity in Hospitality Leadership - Sloan DeanIn this episode, Josiah Mackenzie and Sloan Dean explore the concept of "AI psychosis" - how people's over-reliance on AI tools can cause them to lose touch with reality and critical thinking skills. They discuss the evolution of leadership from physical strength to IQ to emotional intelligence, and examine how the hospitality industry has a unique opportunity to preserve human connection and counter the isolating effects of our increasingly digital world. Sloan shares his concerns as both a CEO and father about what we might be losing as a society when we outsource too much of our thinking to...
2025-08-1807 min
Hospitality Daily PodcastCalm Minds, Bold Moves: Amanda Hite on Leading STR Through ChangeIn this episode recorded at the 2025 Hotel Data Conference in Nashville, Josiah Mackenzie speaks to STR President Amanda Hite about the leadership lessons that have shaped her career. She recalls what she learned from STR founder Randy Smith’s humility, clarity, and ability to empower others — setting guardrails while encouraging smart risk-taking. Amanda then shares how she applies these principles today, balancing a calm, thoughtful presence with the need for speed and decisiveness in a fast-changing hospitality market. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here...
2025-08-1109 min
Hospitality Daily PodcastHotelData.com is Live: Sarah McCay Tams & Josiah Mackenzie on the Power of Hotel Performance Data and StorytellingIn this episode, Sarah McCay Tams, Head of Editorial at Actabl, joins Josiah Mackenzie to discuss the launch of HotelData.com and insights from their new 2025-2026 budgeting guide. The conversation explores how hotels are managing a gap between budgeted and actual RevPAR performance, while maintaining ADR discipline and successfully hitting gross operating profit targets through strategic cost management. Sarah also shares her journey from radio journalism to hospitality media and explains how data storytelling connects to the human side of hospitality operations.Resources:Learn more about hotel labor managementLearn more about Actabl's products, ProfitSword and...
2025-07-1725 min
Hospitality Daily PodcastWhy Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil Slickers [Greatest Hits]In this episode, originally published in March 2025, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability.(00:31) Josiah's recent career change(02:00) Building Hospitality Daily and market research(03:03) Challenges in the hotel industry(04:25) The shift towards operational efficiency(05:07) Future of the hotel and hospitality landscape(06:02) Moving beyond traditional metrics(07:06) Importance of profitability in hospitality(08:19) Real-time operations and data(10:50) Technology and data integration challenges(12:20) Steps for implementing new technology(14:27) High leverage points in operations(16:21) Staffing models(19:22) Diversifying revenue streamsThis is...
2025-06-1825 min
Hospitality Daily PodcastGreat Hospitality is Simple but Powerful and Memorable (My Experience at Magnolia Hotel Denver) - Josiah MackenzieIn this episode, Josiah Mackenzie shares a lesson from his experience at the Magnolia Hotel Denver.Also see:The Innkeeper Mindset - Tom Luersen, CoralTree HospitalityBalancing Fun with Attention to Detail: What I Learned from Steve Bartolin at The Broadmoor - Tom Luersen, CoralTree Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow...
2025-06-0604 min
Hospitality Daily PodcastWhy AI in Hospitality is Still Stuck in First Gear (And How to Accelerate) - Josiah MackenzieIn this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:Think Like An Owner, Act Like A GM - Josiah MackenzieMy AI Research Results: 87% of Hospitality Pros Already Use AI (Here's How) - Josiah MackenzieLess Ringing, More Hospitality: AI-Powered PBX To Give Our Teams More Time for Guests - Steven Marais, Noble House Hotels & ResortsWhy Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil SlickersHow AI Helps Me Run More Profitable Hotels - Sean Murphy, The BowerBeyond Efficiency: How AI Can Help Hospitality Thrive i...
2025-06-0606 min
Hospitality Daily PodcastExpanding the Pie: Why Hospitality Profits Come from Investment, Not Just Cost-Cutting - Josiah MackenzieIn this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:The Money Behind the Magic: A Different Take on Hospitality - Josiah MackenzieThink Like An Owner, Act Like A GM - Josiah MackenzieHospitality Is The Place To Be Now, And For The Future (My Thoughts from NYU IHIF) - Josiah Mackenzie A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and a...
2025-06-0508 min
Hospitality Daily PodcastThink Like An Owner, Act Like A GM - Josiah MackenzieIn this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:The Money Behind the Magic: A Different Take on Hospitality - Josiah MackenzieTariffs, Unfolding Travel Trends, and San Francisco’s Comeback - Zach Demuth, JLLHospitality’s Early Warning Signs: What the Data Reveals About the Economy Ahead - Jamie Lane, AirDNA A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actio...
2025-06-0409 min
Hospitality Daily PodcastHospitality Is The Place To Be Now, And For The Future (My Thoughts from NYU IHIF) - Josiah MackenzieIn this episode, Josiah Mackenzie shares insights from the 2025 NYU International Hospitality Investment Forum held in New York. Josiah discusses the conference's theme, "Engagement Drives Returns," and highlights the importance of active participation in the hospitality industry. He delves into consumer spending patterns, the impact of AI on jobs, and the resilience of the hospitality sector. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to y...
2025-06-0310 minThe Modern Hotelier#161: Marriott Acquires CitizenM, Resort Fees, Hotel Equities/Springboard Merger, Running Vacations and More | with Josiah MackenzieIn this episode of Hospitality Hot Topics, Steve Carran and David Millili are once again joined by Josiah Mackenzie, Head of Marketing at Actabl, to break down the biggest stories in hospitality from May 2025.From Marriott’s bold acquisition of CitizenM to Airbnb’s major relaunch of Experiences, Josiah shares sharp insights into how innovation, scale, and branding are reshaping the industry. They also dive into Springboard’s merger with Hotel Equities, the $1.1B Sabre hospitality tech deal, and why transparency in resort fees is long overdue.In this episode, you'll learn about...
2025-05-2919 min
Hospitality Daily PodcastHow Sage Hospitality Enriches Lives Through Culture - Walter Isenberg, Sage Hospitality GroupIn this episode of Hospitality Daily, Josiah Mackenzie interviews Walter Isenberg, Founder and CEO of Sage Hospitality Group. The discussion centers on building a people-first culture within the hospitality industry. Walter shares how Sage Hospitality's purpose of "enriching lives one experience at a time" is implemented across all levels of the organization, from housekeepers to executives. Key themes include the importance of investing in culture, leadership, and creating an environment where associates feel seen, supported, and inspired. This episode is particularly valuable for hospitality leaders, operators, and investors looking to enhance their organizational culture and employee engagement.
2025-05-2807 min
Hospitality Daily PodcastBarcelona to Istanbul: My Biggest Travel Takeaways - Josiah MackenzieIn this episode, Josiah Mackenzie shares what stood out to him in his latest trip - and what you can learn for yourself and your hospitality business. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here a...
2025-05-1709 min
Hospitality Daily PodcastHow Traveling Reminded Me of Music’s Hidden Power in Hospitality - Josiah MackenzieIn this episode, Josiah Mackenzie explains the power of music for you and your hospitality business.Check these out for more: Could Sound Design Be Your Hotel's Secret Weapon? (Dr Michelle Ulor & Clay Bassford)Sunday Slowdown: A Bespoke Sound Takeover with Clay BassfordBespoke Sound on SpotifyHow To Use Music To Elevate Your Guest Experience - Clay Bassford, Bespoke Sound A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights f...
2025-05-1607 min
Hospitality Daily PodcastReduce Turnover & Boost Team Performance: How We're Gamifying Employee Engagement in Hotels - Roger Robles & Emma Christensen, Actabl [Sponsor Bonus]Staffing and turnover remain challenges in hospitality, but you can tackle this head-on. In this special sponsor bonus episode, Josiah sits down with his colleagues at Actabl, Roger Robles and Emma Christensen, to unpack “Associate Engagement,” a new feature inside Transcendent that turns routine maintenance into a live scoreboard, gives engineers the recognition they deserve, and helps you see who’s really performing.Request a call here with Actabl to learn more about this A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions...
2025-04-2533 min
Hospitality Daily PodcastMy AI Research Results: 87% of Hospitality Pros Already Use AI (Here's How) - Josiah MackenzieIn this episode, Josiah Mackenzie shares some top takeaways from his latest research, including how 87% of hospitality professionals participating in the study already use AI to improve efficiency, creativity, and guest experience. Listen now for practical examples, underutilized AI opportunities, and actionable insights you can use in your hotel or hospitality business.Also see:AI 2027 ProjectWhat AI Might Bring Hotels in 2025 - Martin SolerAmerica's Chief AI Officer for Travel Shares Advice for 2025 - Janette Roush, Brand USALess Ringing, More Hospitality: AI-Powered PBX To Give Our Teams More Time for Guests - Steven Marais, Noble House Hotels...
2025-04-0916 min
Hospitality Daily PodcastTariffs, Unfolding Travel Trends, and San Francisco’s Comeback - Zach Demuth, JLLIn this episode, Zach Demuth, the Global Head of Hotels Research at JLL, shares what he sees happening in the hotel and hospitality ecosystem, including tariffs, travel trends, and San Francisco's comeback.See insights and research from JLL hereSee coverage of JLL's San Francisco research on Hotel Management and Hotel Investment Today.Check out our other conversations:Why The Hotel Industry is at a Pivotal Moment (December 2024)Research: Top Hospitality Trends to Watch (February 2024)Luxury Hospitality Trends, Opportunities, and Innovation (June 2023)Listen to Josiah's other conversations about San Francisco here.
2025-04-0824 min
Hospitality Daily PodcastHospitality’s Early Warning Signs: What the Data Reveals About the Economy Ahead - Jamie Lane, AirDNAIn this episode, Jamie Lane, Chief Economist at AirDNA, reveals how data provides crucial early warnings for broader trends—and what hospitality professionals can do about it.What you'll learn in this episode:How hospitality’s approach to data has shifted—from historical analysis to predictive insights.Why short-term rental bookings provide an early glimpse into hotel demand.The connection between short-term rentals and hotel markets.What niche short-term rental growth signals for hospitality investors.How economic uncertainty impacts consumer booking behavior and spending.The critical influence of the "wealth effect" on travelers’ decisions.Practical ways to lever...
2025-04-0741 min
Hospitality Daily PodcastFrom the Boardroom to the Hotel Lobby: Real Opportunities in Operations - Josiah MackenzieIn this episode, Josiah Mackenzie, founder of Hospitality Daily and Head of Marketing at Actabl, shares more takeaways from the recent Hunter Hotel Investment Conference, highlighting the opportunity in hotel operations today.Also check out: Control What You Can: How Top Hoteliers Are Navigating Chaos in 2025 (Hunter Hotel Investment Conference Insights) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each...
2025-03-2508 min
Hospitality Daily PodcastControl What You Can: How Top Hoteliers Are Navigating Chaos in 2025 (Hunter Hotel Investment Conference Insights) - Josiah MackenzieIn this episode, Josiah Mackenzie, founder of Hospitality Daily and Head of Marketing at Actabl, shares takeaways from the recent Hunter Hotel Investment Conference, with insights on the economic environment in 2025 and strategies for hotel owners and operators to thrive:(00:00) Introduction and conference overview(00:21) Changes in hotel investment conversations over the years(00:42) Economic uncertainty in 2025(01:04) Chaos and volatility in the market(01:47) Key takeaways from the opening panel of Hunter(02:09) Importance of understanding the economy for hospitality professionals(02:52) Focus on controllable factors for success(03:12) Long-term opportunities in hospitality(03:44) Expense growth vs. revenue growth(04:15) Maximizing revenue and profits(04:46) Importance of...
2025-03-2409 min
Hospitality Daily PodcastWhy Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil SlickersIn this episode, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability.(00:31) Josiah's recent career change(02:00) Building Hospitality Daily and market research(03:03) Challenges in the hotel industry(04:25) The shift towards operational efficiency(05:07) Future of the hotel and hospitality landscape(06:02) Moving beyond traditional metrics(07:06) Importance of profitability in hospitality(08:19) Real-time operations and data(10:50) Technology and data integration challenges(12:20) Steps for implementing new technology(14:27) High leverage points in operations(16:21) Staffing models(19:22) Diversifying revenue streamsThis is just an excerpt of...
2025-03-1726 min
Slick Talk: The Hospitality PodcastReal-Time Data, Culture, and Profitability with Josiah MackenzieJoin Wil Slickers in an engaging conversation with Josiah Mackenzie, Head/VP of Marketing at Actabl and host of Hospitality Daily. In this episode, we dive deep into the intersection of profitability and culture in the hospitality industry. Learn about the importance of real-time data, the role of leadership in driving innovation, and ways to attract the younger generation to hospitality careers. Josiah shares his insights on creating operational efficiency, enhancing guest experiences, and building brand power to drive long-term success. Whether you're a...
2025-03-1250 min
Hospitality Daily PodcastHow I Became the #1 Influencer in Hospitality - Josiah MackenzieJosiah Mackenzie shares what he's learned about influence in hospitality and beyond.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or...
2025-03-0912 min
Hospitality Daily PodcastHospitality Daily is The #1 Hospitality Podcast (Here's What That Means for You) - Josiah MackenzieJosiah Mackenzie shares the news of Hospitality Daily being voted the #1 hospitality podcast for 2025 and invites you to participate. Message Josiah here on LinkedIn or email your thoughts or suggestions here. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise...
2025-02-2207 min
Hospitality Daily PodcastThe Money Behind the Magic: A Different Take on Hospitality - Josiah MackenzieIn this episode, Josiah Mackenzie, founder and host of Hospitality Daily, shares his thoughts on the importance of understanding the business side of hospitality and how it can ultimately enhance guest experiences and career opportunities.Also see: A new chapter for me A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and...
2025-02-1712 min
Hospitality Daily PodcastPersonal News + Changes Coming to Hospitality Daily - Josiah MackenzieJosiah Mackenzie shares a personal update and changes coming to Hospitality Daily.Read more here and see the links hereA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can...
2025-01-2508 min
Hospitality Daily PodcastTech CEO-Turned-Hotel CEO Shares Tech Advice - Ben Rafter, Springboard HospitalityIn this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience.We cover:Springboard's dedicated department for innovationThe importance of beta-testing technologyWhat frustrates Ben about technology companiesWhat it takes to successfully implement technologyEnhancing guest interactions with technologySupporting emotional intelligence in hospitalityWhy Ben loves behind-the-scenes technology for operationsIf you enjoyed this, you may also enjoy: What Happens When a Tech CEO Leads a Hotel Company - Ben Rafter, Springboard HospitalityChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 L...
2025-01-1019 min
Hospitality Daily PodcastWhat’s Really Happening in Hotels Now: A Conversation with Top Hotel Asset Manager Rachel RoginskyIn this episode, Rachel Roginski, Principal at Pinnacle Advisory Group, shares her take on our State of the Hotel Industry research.You may also enjoy:The State of the Hotel Industry: 5 Things To Know for 2025 - Josiah MackenzieBeyond Efficiency: How AI Can Help Hospitality Thrive in 2025 - Lou Zameryka A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe...
2025-01-0813 min
Hospitality Daily PodcastThe State of the Hotel Industry: 5 Things To Know for 2025 - Josiah MackenzieIn this episode, Josiah Mackenzie shares key insights about the state of the hotel industry for 2025, based on a comprehensive survey conducted on this topic.View the research charts here on HotelOperations.com A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If...
2025-01-0614 min
Hospitality Daily PodcastWhat AI Might Bring Hotels in 2025 - Martin SolerIn this episode, Martin Soler, a former hotel general manager turned marketing strategist, shares insights on how AI is reshaping hotel operations and how it can be used to streamline work, improve communication, and stay competitive in 2025 and beyond.(01:33) The two "camps" of AI adoption(02:36) The importance of experimenting with AI(03:14) Specificity in AI applications(03:34) Josiah's experience with ChatGPT(04:08) Martin's use of AI in daily work(05:12) Benefits of dictating to AI(06:46) AI for hotel general managers(07:36) AI in marketing and documentation(08:47) Addressing the stigma of using AI(09:31) Importance of confidentiality and security(10:23) Caution with AI tools in corporate...
2025-01-0315 min
Hospitality Daily PodcastThe Opportunity for Hospitality in 2025 (Personally and Professionally) - Josiah MackenzieListen to Hospitality Daily founder and host Josiah Mackenzie share what he sees as the opportunity for hospitality ahead.Links:Simon Sinek: Start with WhyThe Power of Hospitality to Bring Us TogetherHow Napa Valley's Tourism Strategy Can Boost Your Hospitality Business - Linsey Gallagher, Visit Napa ValleyA Chef's View on Food, Community, and Renewal - Tyler FlorenceEngineering Training & Mentorship at The Hoxton, Downtown LAWhy The Hotel Industry is at a Pivotal Moment - Zach Demuth, JLL A few more resources: If you're new to Hospitality Daily, start here. You can send me a message...
2025-01-0111 min
Hospitality Daily Podcast2024 Highlights & Learnings + Why I'm Excited for 2025 - Josiah MackenzieListen to Hospitality Daily founder and host Josiah Mackenzie share highlights and lessons learned in 2024, plus what he's excited by for 2025.Highlights:(1:37) Chip Conley(3:56) Kristie Goshow at KSL(5:04) Inn at Newport Ranch(6:11) Palisades Hospitality(7:22) Katina and Kyle Connaughton at SingleThread(9:39) Bashar Wali (episode one and two)(10:40) Dina Belon & Staypineapple(13:06) Horst Schulze(15:07) Nancy Mendelson + Emily Kanders Goldfischer (hertelier) collaboration(16:44) Hospitality Daily on LinkedInLessons:(17:54) #1 lesson for me(18:50) Video(20:27) Audio(21:56) Research(22:05) Research with Sojern on guest experience
2024-12-3131 min
Hospitality Daily PodcastFrom Micro Feedback to Macro Impact: The Future of Guest Experience - Danica SmithIn this episode, Danica Smith, Founder of MorningStar GX, shares her insights on the evolving role of technology in enhancing guest experiences in the hospitality industry. Listen now to learn about:The future of online hotel guest reviews and their relevance in a highly personalized booking journey.The impact of influencers on online reputation and guest feedback.The concept of "micro feedback" and its importance in guest interactions.The balance between guest intelligence gathering and guest touchpoints.Innovative approaches in payment disruption and loyalty programs.Emerging travel trends such as sleep retreats and water-centric travel.Creative ways for...
2024-12-2011 min
Hospitality Daily PodcastGuest Experience Tech: What I Learned Building, Selling, and Using It - Danica SmithIn this episode, Danica Smith, Founder of MorningStar GX, shares her insights on using technology to enhance guest experience in the hospitality industry. Listen now to learn:The importance of focusing on guest satisfaction as the ultimate goal of implementing new technology.The significance of simplicity and clarity in technology adoption and project goals.The value of beta testing and ensuring the basics of guest experience are covered before implementing advanced tech solutions.The importance of viewing hotel tech providers as partners (instead of vendors) and the importance of transparency and authenticity in those relationships.The impact of...
2024-12-1913 min
Hospitality Daily PodcastAccor's Chief Sales Officer on Why Meetings Make Money - Sophie HulgardIn this episode, Sophie Hulgard, Chief Sales Officer at Accor, shares insights on the power of providing hospitality through meetings, the economic impact of face-to-face events, and how hotels can maximize these opportunities.Listen now to learn about:The impact of the pandemic on the meetings and events industry.The value of face-to-face meetings versus digital interactions.Key findings from Accor's recent research on the economic impact of meetings.Differences in meeting value perceptions across various countries.The unique advantages hotels have in hosting meetings.Accor's emphasis on sustainability in meetings.The role of technology in...
2024-12-0623 min
Hospitality Daily PodcastChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment - Josiah MackenzieIn this episode, Josiah Mackenzie reflects on what he learned building an AI bot in ChatGPT and Claude with Adele Gutman to help answer online hotel reviews.Watch Us Build an AI Bot to Answer Hotel Reviews on YouTubeListen to our other episodes with Adele:How to understand guest review scores“Good isn’t good. Only great is good.”How The Library Hotel Collection reached #1 in the world A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questi...
2024-12-0410 min
Hospitality Daily PodcastObservations from San Francisco on the Hotel Space Advantage in the New AI Economy - Josiah MackenzieA few thoughts from my morning commute this week in San Francisco, inspired by "Nobody Knows Anything" from Dror Poleg.For more on this, you may enjoy these other episodes on this show:What I'm Excited About in Hospitality Now - Gilda Perez-Alvarado, AccorCreating "Influence House" - Sébastien Felix, Influence SocietyInvesting in Community: The Power of Education & Programming - Charlie MacGregor, The Social HubHow Our Hotels Become Community Pillars, Delighting Neighbors and Guests Alike - Caitlin Ornitz, Champagne HospitalityRevitalizing Places: How Hospitality Can Be A Catalyst for Community Change - Kara Bartelt, The Hoxton Downtown L...
2024-11-2405 minHospitality Daily PodcastHow to Get Media Coverage That Builds Your Hospitality Brand & Career [Live Event Replay]Learn how to earn media coverage that accelerates your career and builds your company from three of hospitality's top media professionals. In this replay of a special LinkedIn Live collaboration between Hospitality Daily and hertelier, you'll discover proven strategies for crafting compelling stories, landing meaningful coverage, and maximizing media opportunities.Our Expert PanelEmily Kanders Goldfischer: Founder & Editor-in-Chief of hertelier, former VP of PR at Loews HotelsNancy Mendelson: Co-founder & Columnist at hertelier, veteran communicator (CBS, Loews Hotels)Josiah Mackenzie: Host & Producer, Hospitality DailyIn This...
2024-11-231h 01
Hospitality Daily PodcastWhy Hotel Workers Are Striking: A Deep Dive with Union Leader Gwen Mills of Unite HereIn this episode, Gwen Mills, President of Unite Here, shares insights into the ongoing hotel worker strikes across the United States, the asks they have, and the broader implications for the hospitality industry.Listen now to learn:The motivations behind the hotel worker strikesThe impact of COVID-19 on the hospitality industry and how it has affected workersThe process Unite Here uses to determine appropriate pay and working conditionsThe challenges hotel workers face due to cost of living increases in major citiesThe importance of investing in hospitality workers for the long-term success of the industryThe role of...
2024-10-3133 min
Hospitality Daily PodcastHard Truths on Hotel Tech: Unfiltered Insider Advice - Josiah MackenzieJosiah Mackenzie has spent over 20 years building, selling, and buying technology. In this tell-all episode, he shares his insider's guide to buying, implementing, and getting the most out of hotel technology today.Listen now to learn:Why technology is essential in today’s fast-paced hospitality landscapeKey steps to take before searching for technology solutionsProven methods for evaluating tech solutionsTips for making a strong business case and getting buy-in How to implement technology in a way that helps you get the results you needStrategies for succeeding with technology over the long term (including insider "hacks" for getting VIP...
2024-10-2748 min
Hospitality Daily PodcastThe Power of Half-Baked Ideas (INDIE Congress Review) - Josiah MackenzieIn this solo episode, I share my thoughts on the recent SausalitoCongress from the Independent Lodging Congress and my top takeaways from that event.Also see:How We Produce The Best Events in Hospitality - Meg Gutowski, The Independent Lodging CongressRoad Trips & Revelations: Fresh Ideas for Hospitality - Meg Kennedy & Rob Blood, Lark HotelsBe a VOICE, not an ECHO! (Bashar Wali article)Indie Lodging Congress Confab Palm Springs 2024 RecapHospitality Daily LinkedIn page A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with...
2024-10-2711 min
Hospitality Daily PodcastDangerous Blindspots: What Hotel Executives Miss - Adam ZembruskiIn this episode, hotel investor and Hospiamo founder Adam Zembruski shares his perspective on the systemic issues within the hotel industry that are holding back real innovation and progress. (Listen to Adam's story here if you missed it earlier.)Listeners will learn:What it's really like working at a hotel today (01:47)The disconnect between leaders and the workers on the ground (06:17)The importance of an abundance mindset (14:58)The hotel companies face (16:18)Mentions:Hotel worker strike (04:12) (Josiah's episode with workers on strike here)DECA (09:15)Nikheel Advani, Chief Operating Officer at Grace Bay Resorts, and his...
2024-10-0723 min
Hospitality Daily PodcastWhat Hotel Workers on Strike Told Me in San Francisco - Josiah MackenzieIn this episode, hotel workers on strike in San Francisco share their experiences working in hotels recently, their reasons for striking, and the changes they hope to achieve.Listeners will learn:Why hotel workers feel management has stopped listening to them and what it's like "talking to a brick wall" (01:26)How hotel workers' hours have shrunk while they're expected to do more with less people (01:58)About the profits hotels have made, even during lockdown, and how that contrasts with their current negotiating position (02:53)The challenges housekeepers face with fewer hours and dirtier rooms after the pandemic (04:42...
2024-09-2713 min
Hospitality Daily PodcastMy Story Meeting Horst Schulze, Creator of The Ritz-Carlton and Capella - Josiah MackenzieIn this episode, I share what it was like meeting Horst Schulze, the co-founder of The Ritz-Carlton Hotel Company and Capella Hotels and Resorts - both of which reached #1 in the world. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to...
2024-09-1506 min
Hospitality Daily PodcastFun, Creative Ways to Delight Guests for Free (Or Close To It) - Josiah MackenzieIn this solo episode, I share my experiences and observations from my recent vacation in Paris, focusing on small things hotels can do to help guests immerse themselves in their location and enhance their satisfaction.Listeners will learn:How music can help guests connect with a place and feel like they're there (01:58) (Check out my conversation with Clay Bassford: How To Use Music To Elevate Your Guest Experience, and his playlist with Influence Society here. Their work is an investment but well worth it!)The impact of offering a local snack, such as fresh croissants, upon...
2024-09-1414 min
Hospitality Daily PodcastHow Do You Stay in Love? (Josiah Mackenzie)In this episode, I share my thoughts on staying in love with the work of hospitality and ask you to share your own experiences and insights on this. (DM me on LinkedIn!)In this, I cover:The importance of viewing hospitality as a craft and the love that goes into it (00:31)The challenge of staying in love with hospitality work (02:38)How I try to disconnect and restore (04:04) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you...
2024-09-1308 min
Hospitality Daily PodcastHow Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsIn this episode, I share what our research showed about upselling and its role in making guests happier - and boosting profits. More resources:Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah MackenzieOpportunities in Building Guest Relationships Today - Baskar Manivannan, SojernA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here w...
2024-08-0806 min
Hospitality Daily PodcastThe Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsIn this episode, I share my thoughts on the importance of online reviews in the hospitality industry and how they can be leveraged to improve guest experience and internal operations. Listen now to learn about:The Evolution of Guest Feedback - How online reviews have transformed the way hotels receive and act on guest feedback.The Power of Listening - Why listening to guest feedback...
2024-08-0705 min
Hospitality Daily PodcastWhy Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]In this episode, I share some some context and insights from my recent research with Sojern on the state of guest experience in the hospitality industry and how it impacts financial performance.Download the research report here:Unlocking Revenue: How Hoteliers Build Profitable Guest RelationshipsEpisodes referenced:This "Quiet" Role Manages Hotel Managers, And Here's What They're Seeing Now - Sarah Gulla and Justin Epps, Hospitality Asset Managers AssociationHow The World's Best Hotels Deliver Exceptional Service - Ryan Mann, McKinsey & CompanyHow To Stand Out And Succeed: What I've Learned About Hotel Brands And...
2024-08-0610 min
Hospitality Daily PodcastThis Is What It Takes To Succeed In Hospitality Today (Josiah Mackenzie with Denny Corby on Private Club Radio)In this episode, Hospitality Daily host Josiah Mackenzie is interviewed by Denny Corby on Private Club Radio about what he's seen it takes to succeed in hospitality today.Follow Private Club Radio on Apple Podcasts, Spotify, YouTube and LinkedIn.If you enjoyed this episode, you may also enjoy: The Real Scoop Behind Hospitality Daily - Josiah Mackenzie x Zach BusekrusTop Hospitality Trends and Opportunities To Watch (US & Europe) - Josiah Mackenzie with Florian Montag (SMACK Podcast) A few more resources: If you're new to Hospitality Daily, start here. You can send me a...
2024-06-1523 min
Hospitality Daily PodcastMy Takeaways For Operators From The NYU Hospitality Investment Conference - Josiah MackenzieIn this episode, Josiah Mackenzie shares his thoughts and reflections on the 2024 NYU International Hospitality Industry Investment Conference, covering:The Importance of Capital in Hospitality (0:43) - why staying close to the world of owners and investors is crucial for operational success.Current State of the Lodging Economy (1:15) - an overview of the U.S. lodging and travel economy, including STR's downgraded outlook and the split impact on different chain scales.Geopolitical Risks and Recession Fears (2:07) - top concerns for CEOs and leaders in the industry, based on Ernst & Young's market research....
2024-06-0616 min
Hospitality Daily PodcastRecruiting Live at a San Francisco Hospitality Careers Fair - Josiah Mackenzie [San Francisco Sundays]Great hospitality leaders are always recruiting to hire the best people for their teams. In this episode, you'll join me as I visit a hospitality career fair in San Francisco - and hear from some of these hiring managers about what they are seeing and hearing and how they are making the case for working in the hospitality industry. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each e...
2024-05-1315 min
Hospitality Daily Podcast“We Made Luxury Touchable”: How Hotel Nikko Goes Above and Beyond for Dogs and Their Humans - Anna Marie Presutti, Hotel Nikko San FranciscoJoin us on this heartwarming episode of Hospitality Daily as we explore how Hotel Nikko San Francisco has redefined pet-friendly accommodations. Host Josiah McKenzie talks with Anna Marie Presutti about the innovative and compassionate initiatives that set Hotel Nikko apart. Listeners will learn about the hotel's unique amenities tailored for dogs and their owners, including custom dog beds, bowls, treats, and a specially designed dog run with breathtaking city views.Discover how Hotel Nikko's partnership with Muttville, a senior dog rescue, not only enhances the guest experience but also significantly contributes to the community by supporting elderly...
2024-05-0309 min
Hospitality Daily Podcast2 changes coming to this podcast (would love your feedback)I'm planning to make two changes to this podcast moving forward and would love your feedback:Email me: josiah@ [hospitalitydaily]Leave me a message here on the podcast website (hit the microphone button in the bottom right to leave me a voicemail) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the...
2024-04-2711 min
Hospitality Daily PodcastA Road Trip with James Lemon with Career and Innovation Lessons from his Journey from IHG Strategist to Global Technology LeaderThis episode is going to be quite different than most - you're going to be joining me on a little road trip with James Lemon, who started in hospitality at a small bed & breakfast in England and then went on to eventually work in strategy and innovation at IHG before building a hospitality mentorship community and then today leading travel and hospitality for Stripe. (See our other episode: Making payments more hospitable)In this episode, you'll hear us cover a wide range of topics, including:The formative experiences of growing up in the hospitality industry and...
2024-04-2647 min
Hospitality Daily PodcastHospitality Daily: The Backstory & Innovation Today - Josiah Mackenzie & David ArrayaThis episode is an excerpt from Josiah Mackenzie's episode with David Arraya on the Conscious Hospitality Podcast (YouTube, Apple Podcasts, Spotify). It explores the origins of Hospitality Daily and trends and opportunities in hospitality today. Listen now to hear about:The personal and professional inspirations behind Hospitality Daily.The evolution of hospitality and the role of technology in shaping its future.The importance of staying connected to the core reasons for working in hospitality.The rise of creativity and innovation within the industry.The global impact of the expanding middle class and the generational shift towards va...
2024-04-0614 min
The Conscious Hospitality PodcastEpisode 8 - Josiah MackenzieIn the next episode of The Conscious Hospitality Podcast, I have the pleasure of speaking with the one and only Josiah Mackenzie, Host and Producer of Hospitality Daily, the #1 hospitality show in the world.In this conversation, Josiah speaks to us about his upbringing and how it led him towards the creation of Hospitality Daily, as well as how he sees the industry evolving and, as always, how he lives his days consciously and with intention.Some of the insights highlighted in this episode:
Recognizing imbalance and adjusting
Balancing the benefits and drawbacks of social media
Ma...
2024-04-0159 min
Hospitality Daily PodcastCrafting Community: What I Learned At Appellation's Event This Week with Ed SkapinokIn this episode we explore the innovative strategies of one of the most exciting new hospitality brands, Appellation, and its unique approach to community building through creative events.Listeners will learn about:Appellation's Community Focus: Discover how Appellation is integrating local makers and artisans into the guest experience with immersive learning events.Event Insights: Hear Josiah's thoughts from his participation in an Appellation gardening event this week.Leadership Involvement: Understand the importance of senior executive engagement in community events.Local Partnerships: Explore the benefits of partnering with local...
2024-03-2908 min
Hospitality Daily PodcastIdeas For You From The Indie Lodging Congress Confab Palm Springs - Josiah MackenzieThis past week, I was in Palm Springs for an event produced by the Independent Lodging Congress and wanted to summarize some of my takeaways. You'll hear what stood out to me from some of the top leaders in independent hospitality - as well as some takeaways from the location, host hotel, and event itself that will inspire you in your hospitality business.Learn more about the next events from ILC here A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments...
2024-02-1913 min
Hospitality Daily PodcastWhy I Love "Slow Travel" - Josiah Mackenzie (with Mollie Reese of Stay in Good Company)In this episode, I'm interviewed by Mollie Reese - host of the Stay in Good Company Podcast (Spotify) - all about slow travel, how it's shaped me, and some of the best things I've seen in hospitality recently. If you enjoyed this, don't miss my interview with Mollie here: The Joy of Slow Travel: What I've Learned Going From Corporate Burnout to Reconnecting with the Soul of Hospitality Follow Stay in Good Company on LinkedInFollow Stay in Good Company on InstagramFollow Stay in Good Company on Facebook A few more resources: If you're new t...
2024-02-1123 min
Hospitality Daily PodcastTop Hospitality Trends and Opportunities To Watch (US & Europe) - Josiah Mackenzie with Florian Montag (SMACK Podcast)Today, I'm joined by Florian Montag from the SMACK podcast, and in this episode, you're going to hear the top trends we're seeing in hospitality today - and the opportunities for you. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to a...
2024-01-2336 min
SMACK HospitalityJosiah Mackenzie – Hospitality Daily | Two hosts, countless tales, and a daily dose of hospitalityJosiah Mackenzie, Host of Hospitality Daily, and Florian held a Double Trouble Super Trooper podcast episode, co-hosting and exchanging their passion and inspiration for hospitality. They are telling stories about the early beginnings of SMACK and the Hospitality Daily podcast.
Inspired by the many conversations they have had with some of the greatest minds in the industry, they explored the latest technology and their favorite brand concepts, while comparing some of the similarities and differences between Europe and the U.S. in the world of hospitality.
From traveling with budget airlines through the hostels of Europe to creating a daily...
2024-01-2334 min
Hospitality Daily PodcastMy #1 Lesson From 2023 - Josiah MackenzieIn this episode, Hospitality Daily host & producer Josiah Mackenzie shares his #1 learning from the past year - and how it shows opportunity for all of us in the year ahead.Links: Join the Hospitality Daily community on LinkedInLearn more about The Huddle - Hospitality Daily's private membership community A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here f...
2023-12-3110 min
Hospitality Daily PodcastHospitality Investment Today: What I'm Seeing Now - Jake Wurzak, DoveHillIn this episode, we're learning from Jake Wurzak (LinkedIn, X)- Founder and CEO of DoveHill Capital Management and CEO of Wurzak Hotel Group. Jake shares his perspective on the hospitality industry today, revealing why now might be the best time to invest. Listeners will gain an understanding of:The value of investing in hospitality todayThe benefits of being vertically integrated in hotel management and investment.Innovative investment strategies, including structured equity and preferred equity, and how they can yield equity-like returns.The importance of culture and people in hospitality management and how it impacts service...
2023-12-2217 min
Hospitality Daily PodcastThe Power of Educating Others to Grow - Jake Wurzak, DoveHill Capital ManagementIn this episode, we learn from Jake Wurzak (LinkedIn, X)- Founder and CEO of DoveHill Capital Management, CEO of Wurzak Hotel Group, and Host of the Masters of Moments Podcast - about the power of education and teaching others to succeed in today's landscape. If you liked this episode, you may also enjoy our other episode with Jake, Mastering The Game of Hotel Investment, Design & Branding, as well as our other episodes on investment and development.Questions, comments, or suggestions? Get in touch with me (Josiah) here or on LinkedIn - I'd...
2023-12-2112 min
Hospitality Daily PodcastThe Real Scoop Behind Hospitality Daily - Josiah Mackenzie x Zach Busekrus / Behind The StaysZach Busekrus has one of the best hospitality podcasts I've come across: Behind the Stays. As its name suggests, he gets the backstory of some of the coolest people in hospitality and does a deep dive into how they built what they built. That's why I was thrilled and honored when he reached out and asked to do a story on Hospitality Daily - the inside story of everything that led up to it, the opportunity I see here for all of us, and where we're going. I've never shared this mu...
2023-10-2249 min
Hospitality Daily PodcastThe Story Behind Hospitality Daily (Josiah Mackenzie, interviewed by Steve Turk)Today we're flipping the microphone around! My friend Steve Turk recently invited me to his excellent podcast, The Hospitality Mentor, to talk about what I've learned along my career so far, why I started Hospitality Daily, and the opportunities I see for all of us.Follow Steve on LinkedInFollow The Hospitality Mentor on LinkedInListen to The Hospitality Mentor PodcastSubscribe to The Hospitality Mentor Newsletter A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to...
2023-09-0942 min
The Hospitality MentorJosiah Mackenzie - Host and Producer of Hospitality Daily
In this episode, Steve is joined by Josiah Mackenzie, the host and producer of Hospitality Daily. Hospitality Daily's stories shared through their daily email and podcast, research, publishing guides, and case studies help individuals and brands make money and stand out in the industry of hospitality. Josiah shares his career journey in this episode, the power that podcasts have had on his life, the state of the hospitality industry, getting involved in the world of investment, how he built Hospitality Daily, and so much more.Connect with Josiah on LinkedInCheck out the Hospitality Daily
2023-09-0543 min
Hospitality Daily PodcastBuilding a High-Performing Culture through Offsites and Leadership Development Programs - Loretta Macke, Remington HospitalityEver wondered how to create a high-performing culture that rewards excellence and drives success? Join me in a fascinating conversation with Loretta Macke, Senior Vice President of Sales at Remington Hospitality, as we uncover the secrets to building a performance culture through incentive programs and events like their Pinnacle Incentive Trip. Loretta shares the incredible impact these experiences have had on their organization, inspiring and motivating staff all year long.We also discuss leadership, mentorship, and finding fulfillment in a career in the hospitality industry. Loretta discusses the company's "RemThrive" program...
2023-06-1518 min
Hospitality Daily PodcastThe Power of Mentorship - Steve Turk, The Hospitality MentorCould having a great mentor could propel your hospitality career? In today's episode, we had the pleasure of learning from none other than the person known across the hospitality industry as The Hospitality Mentor, Steve Turk. You'll learn why mentorship matters in hospitality and how it can make a world of difference for those eager to grow in their careers. We'll also explore what it means to mentor others and the importance of self-awareness for leaders in the hospitality industry. A few more resources: If you're new to Hospitality Daily, start here. Y...
2023-06-1409 min
Hospitality Daily PodcastUnlocking Overlooked Talent: Second Chance and Inclusive Hiring in Hospitality - Jeff Korzenik, Fifth Third BankCould engaging the millions of people often overlooked by employers help address the talent shortages in hospitality?Join us as we chat with Jeff Korzenik, Chief Economist at Fifth Third Bank, about the potential of second-chance hiring as a solution to this pressing issue. We discuss the importance of not overlooking individuals with felony and misdemeanor records, and how business leaders can find success in selecting and supporting these individuals, ultimately leading to thriving businesses and outstanding guest experiences.We also explore lessons from Japan on inclusive hiring and how they managed to u...
2023-06-1322 min
Hospitality Daily PodcastLuxury Hospitality Trends, Opportunities, and Innovation - Zach Demuth, JLLIn this episode, Zach Demuth, Global Head of Hotels Research in JLL’s Hotels & Hospitality Group, shares what's going on in the world of luxury travel and hospitality. Our discussion begins with an in-depth look at the rise of worldwide wealth, changing consumer spending habits, and the increasing demand for unique experiences, all contributing to the current market opportunities for luxury investments. Zach explains how capital from other sectors is moving into hospitality and creating unique experiences for guests, and the secondary effects of this trend that are transforming destinations. Listen in as Zach shares his...
2023-06-1226 min