Shows
Hospitality Daily PodcastWhy Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil Slickers [Greatest Hits]In this episode, originally published in March 2025, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability.(00:31) Josiah's recent career change(02:00) Building Hospitality Daily and market research(03:03) Challenges in the hotel industry(04:25) The shift towards operational efficiency(05:07) Future of the hotel and hospitality landscape(06:02) Moving beyond traditional metrics(07:06) Importance of profitability in hospitality(08:19) Real-time operations and data(10:50) Technology and data integration challenges(12:20) Steps for implementing new technology(14:27) High leverage points in operations(16:21) Staffing models(19:22) Diversifying revenue streamsThis is...2025-06-1825 min
Hospitality Daily PodcastGreat Hospitality is Simple but Powerful and Memorable (My Experience at Magnolia Hotel Denver) - Josiah MackenzieIn this episode, Josiah Mackenzie shares a lesson from his experience at the Magnolia Hotel Denver.Also see:The Innkeeper Mindset - Tom Luersen, CoralTree HospitalityBalancing Fun with Attention to Detail: What I Learned from Steve Bartolin at The Broadmoor - Tom Luersen, CoralTree Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow...2025-06-0604 min
Hospitality Daily PodcastWhy AI in Hospitality is Still Stuck in First Gear (And How to Accelerate) - Josiah MackenzieIn this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:Think Like An Owner, Act Like A GM - Josiah MackenzieMy AI Research Results: 87% of Hospitality Pros Already Use AI (Here's How) - Josiah MackenzieLess Ringing, More Hospitality: AI-Powered PBX To Give Our Teams More Time for Guests - Steven Marais, Noble House Hotels & ResortsWhy Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil SlickersHow AI Helps Me Run More Profitable Hotels - Sean Murphy, The BowerBeyond Efficiency: How AI Can Help Hospitality Thrive i...2025-06-0606 min
Hospitality Daily PodcastExpanding the Pie: Why Hospitality Profits Come from Investment, Not Just Cost-Cutting - Josiah MackenzieIn this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:The Money Behind the Magic: A Different Take on Hospitality - Josiah MackenzieThink Like An Owner, Act Like A GM - Josiah MackenzieHospitality Is The Place To Be Now, And For The Future (My Thoughts from NYU IHIF) - Josiah Mackenzie A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and a...2025-06-0508 min
Hospitality Daily PodcastThink Like An Owner, Act Like A GM - Josiah MackenzieIn this episode, Josiah Mackenzie shares ideas from his panel discussion at the 2025 NYU International Hotel Investment Forum. Also see:The Money Behind the Magic: A Different Take on Hospitality - Josiah MackenzieTariffs, Unfolding Travel Trends, and San Francisco’s Comeback - Zach Demuth, JLLHospitality’s Early Warning Signs: What the Data Reveals About the Economy Ahead - Jamie Lane, AirDNA A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actio...2025-06-0409 min
Hospitality Daily PodcastHospitality Is The Place To Be Now, And For The Future (My Thoughts from NYU IHIF) - Josiah MackenzieIn this episode, Josiah Mackenzie shares insights from the 2025 NYU International Hospitality Investment Forum held in New York. Josiah discusses the conference's theme, "Engagement Drives Returns," and highlights the importance of active participation in the hospitality industry. He delves into consumer spending patterns, the impact of AI on jobs, and the resilience of the hospitality sector. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to y...2025-06-0310 min
The Modern Hotelier#161: Marriott Acquires CitizenM, Resort Fees, Hotel Equities/Springboard Merger, Running Vacations and More | with Josiah MackenzieIn this episode of Hospitality Hot Topics, Steve Carran and David Millili are once again joined by Josiah Mackenzie, Head of Marketing at Actabl, to break down the biggest stories in hospitality from May 2025.From Marriott’s bold acquisition of CitizenM to Airbnb’s major relaunch of Experiences, Josiah shares sharp insights into how innovation, scale, and branding are reshaping the industry. They also dive into Springboard’s merger with Hotel Equities, the $1.1B Sabre hospitality tech deal, and why transparency in resort fees is long overdue.In this episode, you'll learn about...2025-05-2919 min
Hospitality Daily PodcastHow Sage Hospitality Enriches Lives Through Culture - Walter Isenberg, Sage Hospitality GroupIn this episode of Hospitality Daily, Josiah Mackenzie interviews Walter Isenberg, Founder and CEO of Sage Hospitality Group. The discussion centers on building a people-first culture within the hospitality industry. Walter shares how Sage Hospitality's purpose of "enriching lives one experience at a time" is implemented across all levels of the organization, from housekeepers to executives. Key themes include the importance of investing in culture, leadership, and creating an environment where associates feel seen, supported, and inspired. This episode is particularly valuable for hospitality leaders, operators, and investors looking to enhance their organizational culture and employee engagement.2025-05-2807 min
Hospitality Daily PodcastBarcelona to Istanbul: My Biggest Travel Takeaways - Josiah MackenzieIn this episode, Josiah Mackenzie shares what stood out to him in his latest trip - and what you can learn for yourself and your hospitality business. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here a...2025-05-1709 min
Hospitality Daily PodcastHow Traveling Reminded Me of Music’s Hidden Power in Hospitality - Josiah MackenzieIn this episode, Josiah Mackenzie explains the power of music for you and your hospitality business.Check these out for more: Could Sound Design Be Your Hotel's Secret Weapon? (Dr Michelle Ulor & Clay Bassford)Sunday Slowdown: A Bespoke Sound Takeover with Clay BassfordBespoke Sound on SpotifyHow To Use Music To Elevate Your Guest Experience - Clay Bassford, Bespoke Sound A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights f...2025-05-1607 min
Hospitality Daily PodcastReduce Turnover & Boost Team Performance: How We're Gamifying Employee Engagement in Hotels - Roger Robles & Emma Christensen, Actabl [Sponsor Bonus]Staffing and turnover remain challenges in hospitality, but you can tackle this head-on. In this special sponsor bonus episode, Josiah sits down with his colleagues at Actabl, Roger Robles and Emma Christensen, to unpack “Associate Engagement,” a new feature inside Transcendent that turns routine maintenance into a live scoreboard, gives engineers the recognition they deserve, and helps you see who’s really performing.Request a call here with Actabl to learn more about this A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions...2025-04-2533 min
Hospitality Daily PodcastMy AI Research Results: 87% of Hospitality Pros Already Use AI (Here's How) - Josiah MackenzieIn this episode, Josiah Mackenzie shares some top takeaways from his latest research, including how 87% of hospitality professionals participating in the study already use AI to improve efficiency, creativity, and guest experience. Listen now for practical examples, underutilized AI opportunities, and actionable insights you can use in your hotel or hospitality business.Also see:AI 2027 ProjectWhat AI Might Bring Hotels in 2025 - Martin SolerAmerica's Chief AI Officer for Travel Shares Advice for 2025 - Janette Roush, Brand USALess Ringing, More Hospitality: AI-Powered PBX To Give Our Teams More Time for Guests - Steven Marais, Noble House Hotels...2025-04-0916 min
Hospitality Daily PodcastTariffs, Unfolding Travel Trends, and San Francisco’s Comeback - Zach Demuth, JLLIn this episode, Zach Demuth, the Global Head of Hotels Research at JLL, shares what he sees happening in the hotel and hospitality ecosystem, including tariffs, travel trends, and San Francisco's comeback.See insights and research from JLL hereSee coverage of JLL's San Francisco research on Hotel Management and Hotel Investment Today.Check out our other conversations:Why The Hotel Industry is at a Pivotal Moment (December 2024)Research: Top Hospitality Trends to Watch (February 2024)Luxury Hospitality Trends, Opportunities, and Innovation (June 2023)Listen to Josiah's other conversations about San Francisco here.2025-04-0824 min
Hospitality Daily PodcastHospitality’s Early Warning Signs: What the Data Reveals About the Economy Ahead - Jamie Lane, AirDNAIn this episode, Jamie Lane, Chief Economist at AirDNA, reveals how data provides crucial early warnings for broader trends—and what hospitality professionals can do about it.What you'll learn in this episode:How hospitality’s approach to data has shifted—from historical analysis to predictive insights.Why short-term rental bookings provide an early glimpse into hotel demand.The connection between short-term rentals and hotel markets.What niche short-term rental growth signals for hospitality investors.How economic uncertainty impacts consumer booking behavior and spending.The critical influence of the "wealth effect" on travelers’ decisions.Practical ways to lever...2025-04-0741 min
Hospitality Daily PodcastFrom the Boardroom to the Hotel Lobby: Real Opportunities in Operations - Josiah MackenzieIn this episode, Josiah Mackenzie, founder of Hospitality Daily and Head of Marketing at Actabl, shares more takeaways from the recent Hunter Hotel Investment Conference, highlighting the opportunity in hotel operations today.Also check out: Control What You Can: How Top Hoteliers Are Navigating Chaos in 2025 (Hunter Hotel Investment Conference Insights) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each...2025-03-2508 min
Hospitality Daily PodcastControl What You Can: How Top Hoteliers Are Navigating Chaos in 2025 (Hunter Hotel Investment Conference Insights) - Josiah MackenzieIn this episode, Josiah Mackenzie, founder of Hospitality Daily and Head of Marketing at Actabl, shares takeaways from the recent Hunter Hotel Investment Conference, with insights on the economic environment in 2025 and strategies for hotel owners and operators to thrive:(00:00) Introduction and conference overview(00:21) Changes in hotel investment conversations over the years(00:42) Economic uncertainty in 2025(01:04) Chaos and volatility in the market(01:47) Key takeaways from the opening panel of Hunter(02:09) Importance of understanding the economy for hospitality professionals(02:52) Focus on controllable factors for success(03:12) Long-term opportunities in hospitality(03:44) Expense growth vs. revenue growth(04:15) Maximizing revenue and profits(04:46) Importance of...2025-03-2409 min
Hospitality Daily PodcastWhy Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil SlickersIn this episode, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability.(00:31) Josiah's recent career change(02:00) Building Hospitality Daily and market research(03:03) Challenges in the hotel industry(04:25) The shift towards operational efficiency(05:07) Future of the hotel and hospitality landscape(06:02) Moving beyond traditional metrics(07:06) Importance of profitability in hospitality(08:19) Real-time operations and data(10:50) Technology and data integration challenges(12:20) Steps for implementing new technology(14:27) High leverage points in operations(16:21) Staffing models(19:22) Diversifying revenue streamsThis is just an excerpt of...2025-03-1726 min
Slick Talk: The Hospitality PodcastReal-Time Data, Culture, and Profitability with Josiah MackenzieJoin Wil Slickers in an engaging conversation with Josiah Mackenzie, Head/VP of Marketing at Actabl and host of Hospitality Daily. In this episode, we dive deep into the intersection of profitability and culture in the hospitality industry. Learn about the importance of real-time data, the role of leadership in driving innovation, and ways to attract the younger generation to hospitality careers. Josiah shares his insights on creating operational efficiency, enhancing guest experiences, and building brand power to drive long-term success. Whether you're a...2025-03-1250 min
Hospitality Daily PodcastHow I Became the #1 Influencer in Hospitality - Josiah MackenzieJosiah Mackenzie shares what he's learned about influence in hospitality and beyond.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or...2025-03-0912 min
Hospitality Daily PodcastHospitality Daily is The #1 Hospitality Podcast (Here's What That Means for You) - Josiah MackenzieJosiah Mackenzie shares the news of Hospitality Daily being voted the #1 hospitality podcast for 2025 and invites you to participate. Message Josiah here on LinkedIn or email your thoughts or suggestions here. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise...2025-02-2207 min
Hospitality Daily PodcastThe Money Behind the Magic: A Different Take on Hospitality - Josiah MackenzieIn this episode, Josiah Mackenzie, founder and host of Hospitality Daily, shares his thoughts on the importance of understanding the business side of hospitality and how it can ultimately enhance guest experiences and career opportunities.Also see: A new chapter for me A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and...2025-02-1712 min
Hospitality Daily PodcastPersonal News + Changes Coming to Hospitality Daily - Josiah MackenzieJosiah Mackenzie shares a personal update and changes coming to Hospitality Daily.Read more here and see the links hereA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can...2025-01-2508 min
Hospitality Daily PodcastTech CEO-Turned-Hotel CEO Shares Tech Advice - Ben Rafter, Springboard HospitalityIn this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience.We cover:Springboard's dedicated department for innovationThe importance of beta-testing technologyWhat frustrates Ben about technology companiesWhat it takes to successfully implement technologyEnhancing guest interactions with technologySupporting emotional intelligence in hospitalityWhy Ben loves behind-the-scenes technology for operationsIf you enjoyed this, you may also enjoy: What Happens When a Tech CEO Leads a Hotel Company - Ben Rafter, Springboard HospitalityChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 L...2025-01-1019 min
Hospitality Daily PodcastWhat’s Really Happening in Hotels Now: A Conversation with Top Hotel Asset Manager Rachel RoginskyIn this episode, Rachel Roginski, Principal at Pinnacle Advisory Group, shares her take on our State of the Hotel Industry research.You may also enjoy:The State of the Hotel Industry: 5 Things To Know for 2025 - Josiah MackenzieBeyond Efficiency: How AI Can Help Hospitality Thrive in 2025 - Lou Zameryka A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe...2025-01-0813 min
Hospitality Daily PodcastThe State of the Hotel Industry: 5 Things To Know for 2025 - Josiah MackenzieIn this episode, Josiah Mackenzie shares key insights about the state of the hotel industry for 2025, based on a comprehensive survey conducted on this topic.View the research charts here on HotelOperations.com A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If...2025-01-0614 min
Hospitality Daily PodcastWhat AI Might Bring Hotels in 2025 - Martin SolerIn this episode, Martin Soler, a former hotel general manager turned marketing strategist, shares insights on how AI is reshaping hotel operations and how it can be used to streamline work, improve communication, and stay competitive in 2025 and beyond.(01:33) The two "camps" of AI adoption(02:36) The importance of experimenting with AI(03:14) Specificity in AI applications(03:34) Josiah's experience with ChatGPT(04:08) Martin's use of AI in daily work(05:12) Benefits of dictating to AI(06:46) AI for hotel general managers(07:36) AI in marketing and documentation(08:47) Addressing the stigma of using AI(09:31) Importance of confidentiality and security(10:23) Caution with AI tools in corporate...2025-01-0315 min
Hospitality Daily PodcastThe Opportunity for Hospitality in 2025 (Personally and Professionally) - Josiah MackenzieListen to Hospitality Daily founder and host Josiah Mackenzie share what he sees as the opportunity for hospitality ahead.Links:Simon Sinek: Start with WhyThe Power of Hospitality to Bring Us TogetherHow Napa Valley's Tourism Strategy Can Boost Your Hospitality Business - Linsey Gallagher, Visit Napa ValleyA Chef's View on Food, Community, and Renewal - Tyler FlorenceEngineering Training & Mentorship at The Hoxton, Downtown LAWhy The Hotel Industry is at a Pivotal Moment - Zach Demuth, JLL A few more resources: If you're new to Hospitality Daily, start here. You can send me a message...2025-01-0111 min
Hospitality Daily Podcast2024 Highlights & Learnings + Why I'm Excited for 2025 - Josiah MackenzieListen to Hospitality Daily founder and host Josiah Mackenzie share highlights and lessons learned in 2024, plus what he's excited by for 2025.Highlights:(1:37) Chip Conley(3:56) Kristie Goshow at KSL(5:04) Inn at Newport Ranch(6:11) Palisades Hospitality(7:22) Katina and Kyle Connaughton at SingleThread(9:39) Bashar Wali (episode one and two)(10:40) Dina Belon & Staypineapple(13:06) Horst Schulze(15:07) Nancy Mendelson + Emily Kanders Goldfischer (hertelier) collaboration(16:44) Hospitality Daily on LinkedInLessons:(17:54) #1 lesson for me(18:50) Video(20:27) Audio(21:56) Research(22:05) Research with Sojern on guest experience2024-12-3131 min
Hospitality Daily PodcastFrom Micro Feedback to Macro Impact: The Future of Guest Experience - Danica SmithIn this episode, Danica Smith, Founder of MorningStar GX, shares her insights on the evolving role of technology in enhancing guest experiences in the hospitality industry. Listen now to learn about:The future of online hotel guest reviews and their relevance in a highly personalized booking journey.The impact of influencers on online reputation and guest feedback.The concept of "micro feedback" and its importance in guest interactions.The balance between guest intelligence gathering and guest touchpoints.Innovative approaches in payment disruption and loyalty programs.Emerging travel trends such as sleep retreats and water-centric travel.Creative ways for...2024-12-2011 min
Hospitality Daily PodcastGuest Experience Tech: What I Learned Building, Selling, and Using It - Danica SmithIn this episode, Danica Smith, Founder of MorningStar GX, shares her insights on using technology to enhance guest experience in the hospitality industry. Listen now to learn:The importance of focusing on guest satisfaction as the ultimate goal of implementing new technology.The significance of simplicity and clarity in technology adoption and project goals.The value of beta testing and ensuring the basics of guest experience are covered before implementing advanced tech solutions.The importance of viewing hotel tech providers as partners (instead of vendors) and the importance of transparency and authenticity in those relationships.The impact of...2024-12-1913 min
Hospitality Daily PodcastAccor's Chief Sales Officer on Why Meetings Make Money - Sophie HulgardIn this episode, Sophie Hulgard, Chief Sales Officer at Accor, shares insights on the power of providing hospitality through meetings, the economic impact of face-to-face events, and how hotels can maximize these opportunities.Listen now to learn about:The impact of the pandemic on the meetings and events industry.The value of face-to-face meetings versus digital interactions.Key findings from Accor's recent research on the economic impact of meetings.Differences in meeting value perceptions across various countries.The unique advantages hotels have in hosting meetings.Accor's emphasis on sustainability in meetings.The role of technology in...2024-12-0623 min
Hospitality Daily PodcastChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment - Josiah MackenzieIn this episode, Josiah Mackenzie reflects on what he learned building an AI bot in ChatGPT and Claude with Adele Gutman to help answer online hotel reviews.Watch Us Build an AI Bot to Answer Hotel Reviews on YouTubeListen to our other episodes with Adele:How to understand guest review scores“Good isn’t good. Only great is good.”How The Library Hotel Collection reached #1 in the world A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questi...2024-12-0410 min
Hospitality Daily PodcastObservations from San Francisco on the Hotel Space Advantage in the New AI Economy - Josiah MackenzieA few thoughts from my morning commute this week in San Francisco, inspired by "Nobody Knows Anything" from Dror Poleg.For more on this, you may enjoy these other episodes on this show:What I'm Excited About in Hospitality Now - Gilda Perez-Alvarado, AccorCreating "Influence House" - Sébastien Felix, Influence SocietyInvesting in Community: The Power of Education & Programming - Charlie MacGregor, The Social HubHow Our Hotels Become Community Pillars, Delighting Neighbors and Guests Alike - Caitlin Ornitz, Champagne HospitalityRevitalizing Places: How Hospitality Can Be A Catalyst for Community Change - Kara Bartelt, The Hoxton Downtown L...2024-11-2405 min
Hospitality Daily PodcastHow to Get Media Coverage That Builds Your Hospitality Brand & Career [Live Event Replay]Learn how to earn media coverage that accelerates your career and builds your company from three of hospitality's top media professionals. In this replay of a special LinkedIn Live collaboration between Hospitality Daily and hertelier, you'll discover proven strategies for crafting compelling stories, landing meaningful coverage, and maximizing media opportunities.Our Expert PanelEmily Kanders Goldfischer: Founder & Editor-in-Chief of hertelier, former VP of PR at Loews HotelsNancy Mendelson: Co-founder & Columnist at hertelier, veteran communicator (CBS, Loews Hotels)Josiah Mackenzie: Host & Producer, Hospitality DailyIn This...2024-11-231h 01
Hospitality Daily PodcastWhy Hotel Workers Are Striking: A Deep Dive with Union Leader Gwen Mills of Unite HereIn this episode, Gwen Mills, President of Unite Here, shares insights into the ongoing hotel worker strikes across the United States, the asks they have, and the broader implications for the hospitality industry.Listen now to learn:The motivations behind the hotel worker strikesThe impact of COVID-19 on the hospitality industry and how it has affected workersThe process Unite Here uses to determine appropriate pay and working conditionsThe challenges hotel workers face due to cost of living increases in major citiesThe importance of investing in hospitality workers for the long-term success of the industryThe role of...2024-10-3133 min
Hospitality Daily PodcastHard Truths on Hotel Tech: Unfiltered Insider Advice - Josiah MackenzieJosiah Mackenzie has spent over 20 years building, selling, and buying technology. In this tell-all episode, he shares his insider's guide to buying, implementing, and getting the most out of hotel technology today.Listen now to learn:Why technology is essential in today’s fast-paced hospitality landscapeKey steps to take before searching for technology solutionsProven methods for evaluating tech solutionsTips for making a strong business case and getting buy-in How to implement technology in a way that helps you get the results you needStrategies for succeeding with technology over the long term (including insider "hacks" for getting VIP...2024-10-2748 min
Hospitality Daily PodcastThe Power of Half-Baked Ideas (INDIE Congress Review) - Josiah MackenzieIn this solo episode, I share my thoughts on the recent SausalitoCongress from the Independent Lodging Congress and my top takeaways from that event.Also see:How We Produce The Best Events in Hospitality - Meg Gutowski, The Independent Lodging CongressRoad Trips & Revelations: Fresh Ideas for Hospitality - Meg Kennedy & Rob Blood, Lark HotelsBe a VOICE, not an ECHO! (Bashar Wali article)Indie Lodging Congress Confab Palm Springs 2024 RecapHospitality Daily LinkedIn page A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with...2024-10-2711 min
Hospitality Daily PodcastDangerous Blindspots: What Hotel Executives Miss - Adam ZembruskiIn this episode, hotel investor and Hospiamo founder Adam Zembruski shares his perspective on the systemic issues within the hotel industry that are holding back real innovation and progress. (Listen to Adam's story here if you missed it earlier.)Listeners will learn:What it's really like working at a hotel today (01:47)The disconnect between leaders and the workers on the ground (06:17)The importance of an abundance mindset (14:58)The hotel companies face (16:18)Mentions:Hotel worker strike (04:12) (Josiah's episode with workers on strike here)DECA (09:15)Nikheel Advani, Chief Operating Officer at Grace Bay Resorts, and his...2024-10-0723 min
Hospitality Daily PodcastWhat Hotel Workers on Strike Told Me in San Francisco - Josiah MackenzieIn this episode, hotel workers on strike in San Francisco share their experiences working in hotels recently, their reasons for striking, and the changes they hope to achieve.Listeners will learn:Why hotel workers feel management has stopped listening to them and what it's like "talking to a brick wall" (01:26)How hotel workers' hours have shrunk while they're expected to do more with less people (01:58)About the profits hotels have made, even during lockdown, and how that contrasts with their current negotiating position (02:53)The challenges housekeepers face with fewer hours and dirtier rooms after the pandemic (04:42...2024-09-2713 min
Hospitality Daily PodcastMy Story Meeting Horst Schulze, Creator of The Ritz-Carlton and Capella - Josiah MackenzieIn this episode, I share what it was like meeting Horst Schulze, the co-founder of The Ritz-Carlton Hotel Company and Capella Hotels and Resorts - both of which reached #1 in the world. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to...2024-09-1506 min
Hospitality Daily PodcastFun, Creative Ways to Delight Guests for Free (Or Close To It) - Josiah MackenzieIn this solo episode, I share my experiences and observations from my recent vacation in Paris, focusing on small things hotels can do to help guests immerse themselves in their location and enhance their satisfaction.Listeners will learn:How music can help guests connect with a place and feel like they're there (01:58) (Check out my conversation with Clay Bassford: How To Use Music To Elevate Your Guest Experience, and his playlist with Influence Society here. Their work is an investment but well worth it!)The impact of offering a local snack, such as fresh croissants, upon...2024-09-1414 min
Hospitality Daily PodcastHow Do You Stay in Love? (Josiah Mackenzie)In this episode, I share my thoughts on staying in love with the work of hospitality and ask you to share your own experiences and insights on this. (DM me on LinkedIn!)In this, I cover:The importance of viewing hospitality as a craft and the love that goes into it (00:31)The challenge of staying in love with hospitality work (02:38)How I try to disconnect and restore (04:04) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you...2024-09-1308 min
Hospitality Daily PodcastHow Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsIn this episode, I share what our research showed about upselling and its role in making guests happier - and boosting profits. More resources:Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah MackenzieOpportunities in Building Guest Relationships Today - Baskar Manivannan, SojernA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here w...2024-08-0806 min
Hospitality Daily PodcastThe Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest RelationshipsIn this episode, I share my thoughts on the importance of online reviews in the hospitality industry and how they can be leveraged to improve guest experience and internal operations. Listen now to learn about:The Evolution of Guest Feedback - How online reviews have transformed the way hotels receive and act on guest feedback.The Power of Listening - Why listening to guest feedback...2024-08-0705 min
Hospitality Daily PodcastWhy Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]In this episode, I share some some context and insights from my recent research with Sojern on the state of guest experience in the hospitality industry and how it impacts financial performance.Download the research report here:Unlocking Revenue: How Hoteliers Build Profitable Guest RelationshipsEpisodes referenced:This "Quiet" Role Manages Hotel Managers, And Here's What They're Seeing Now - Sarah Gulla and Justin Epps, Hospitality Asset Managers AssociationHow The World's Best Hotels Deliver Exceptional Service - Ryan Mann, McKinsey & CompanyHow To Stand Out And Succeed: What I've Learned About Hotel Brands And...2024-08-0610 min
Hospitality Daily PodcastThis Is What It Takes To Succeed In Hospitality Today (Josiah Mackenzie with Denny Corby on Private Club Radio)In this episode, Hospitality Daily host Josiah Mackenzie is interviewed by Denny Corby on Private Club Radio about what he's seen it takes to succeed in hospitality today.Follow Private Club Radio on Apple Podcasts, Spotify, YouTube and LinkedIn.If you enjoyed this episode, you may also enjoy: The Real Scoop Behind Hospitality Daily - Josiah Mackenzie x Zach BusekrusTop Hospitality Trends and Opportunities To Watch (US & Europe) - Josiah Mackenzie with Florian Montag (SMACK Podcast) A few more resources: If you're new to Hospitality Daily, start here. You can send me a...2024-06-1523 min
Hospitality Daily PodcastMy Takeaways For Operators From The NYU Hospitality Investment Conference - Josiah MackenzieIn this episode, Josiah Mackenzie shares his thoughts and reflections on the 2024 NYU International Hospitality Industry Investment Conference, covering:The Importance of Capital in Hospitality (0:43) - why staying close to the world of owners and investors is crucial for operational success.Current State of the Lodging Economy (1:15) - an overview of the U.S. lodging and travel economy, including STR's downgraded outlook and the split impact on different chain scales.Geopolitical Risks and Recession Fears (2:07) - top concerns for CEOs and leaders in the industry, based on Ernst & Young's market research....2024-06-0616 min
Hospitality Daily PodcastRecruiting Live at a San Francisco Hospitality Careers Fair - Josiah Mackenzie [San Francisco Sundays]Great hospitality leaders are always recruiting to hire the best people for their teams. In this episode, you'll join me as I visit a hospitality career fair in San Francisco - and hear from some of these hiring managers about what they are seeing and hearing and how they are making the case for working in the hospitality industry. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each e...2024-05-1315 min
Hospitality Daily Podcast“We Made Luxury Touchable”: How Hotel Nikko Goes Above and Beyond for Dogs and Their Humans - Anna Marie Presutti, Hotel Nikko San FranciscoJoin us on this heartwarming episode of Hospitality Daily as we explore how Hotel Nikko San Francisco has redefined pet-friendly accommodations. Host Josiah McKenzie talks with Anna Marie Presutti about the innovative and compassionate initiatives that set Hotel Nikko apart. Listeners will learn about the hotel's unique amenities tailored for dogs and their owners, including custom dog beds, bowls, treats, and a specially designed dog run with breathtaking city views.Discover how Hotel Nikko's partnership with Muttville, a senior dog rescue, not only enhances the guest experience but also significantly contributes to the community by supporting elderly...2024-05-0309 min
Hospitality Daily Podcast2 changes coming to this podcast (would love your feedback)I'm planning to make two changes to this podcast moving forward and would love your feedback:Email me: josiah@ [hospitalitydaily]Leave me a message here on the podcast website (hit the microphone button in the bottom right to leave me a voicemail) A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the...2024-04-2711 min
Hospitality Daily PodcastA Road Trip with James Lemon with Career and Innovation Lessons from his Journey from IHG Strategist to Global Technology LeaderThis episode is going to be quite different than most - you're going to be joining me on a little road trip with James Lemon, who started in hospitality at a small bed & breakfast in England and then went on to eventually work in strategy and innovation at IHG before building a hospitality mentorship community and then today leading travel and hospitality for Stripe. (See our other episode: Making payments more hospitable)In this episode, you'll hear us cover a wide range of topics, including:The formative experiences of growing up in the hospitality industry and...2024-04-2647 min
Hospitality Daily PodcastHospitality Daily: The Backstory & Innovation Today - Josiah Mackenzie & David ArrayaThis episode is an excerpt from Josiah Mackenzie's episode with David Arraya on the Conscious Hospitality Podcast (YouTube, Apple Podcasts, Spotify). It explores the origins of Hospitality Daily and trends and opportunities in hospitality today. Listen now to hear about:The personal and professional inspirations behind Hospitality Daily.The evolution of hospitality and the role of technology in shaping its future.The importance of staying connected to the core reasons for working in hospitality.The rise of creativity and innovation within the industry.The global impact of the expanding middle class and the generational shift towards va...2024-04-0614 min
The Conscious Hospitality PodcastEpisode 8 - Josiah MackenzieIn the next episode of The Conscious Hospitality Podcast, I have the pleasure of speaking with the one and only Josiah Mackenzie, Host and Producer of Hospitality Daily, the #1 hospitality show in the world.In this conversation, Josiah speaks to us about his upbringing and how it led him towards the creation of Hospitality Daily, as well as how he sees the industry evolving and, as always, how he lives his days consciously and with intention.Some of the insights highlighted in this episode:
Recognizing imbalance and adjusting
Balancing the benefits and drawbacks of social media
Ma...2024-04-0159 min
Hospitality Daily PodcastCrafting Community: What I Learned At Appellation's Event This Week with Ed SkapinokIn this episode we explore the innovative strategies of one of the most exciting new hospitality brands, Appellation, and its unique approach to community building through creative events.Listeners will learn about:Appellation's Community Focus: Discover how Appellation is integrating local makers and artisans into the guest experience with immersive learning events.Event Insights: Hear Josiah's thoughts from his participation in an Appellation gardening event this week.Leadership Involvement: Understand the importance of senior executive engagement in community events.Local Partnerships: Explore the benefits of partnering with local...2024-03-2908 min
Hospitality Daily PodcastIdeas For You From The Indie Lodging Congress Confab Palm Springs - Josiah MackenzieThis past week, I was in Palm Springs for an event produced by the Independent Lodging Congress and wanted to summarize some of my takeaways. You'll hear what stood out to me from some of the top leaders in independent hospitality - as well as some takeaways from the location, host hotel, and event itself that will inspire you in your hospitality business.Learn more about the next events from ILC here A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments...2024-02-1913 min
Hospitality Daily PodcastWhy I Love "Slow Travel" - Josiah Mackenzie (with Mollie Reese of Stay in Good Company)In this episode, I'm interviewed by Mollie Reese - host of the Stay in Good Company Podcast (Spotify) - all about slow travel, how it's shaped me, and some of the best things I've seen in hospitality recently. If you enjoyed this, don't miss my interview with Mollie here: The Joy of Slow Travel: What I've Learned Going From Corporate Burnout to Reconnecting with the Soul of Hospitality Follow Stay in Good Company on LinkedInFollow Stay in Good Company on InstagramFollow Stay in Good Company on Facebook A few more resources: If you're new t...2024-02-1123 min
Hospitality Daily PodcastTop Hospitality Trends and Opportunities To Watch (US & Europe) - Josiah Mackenzie with Florian Montag (SMACK Podcast)Today, I'm joined by Florian Montag from the SMACK podcast, and in this episode, you're going to hear the top trends we're seeing in hospitality today - and the opportunities for you. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to a...2024-01-2336 min
SMACK HospitalityJosiah Mackenzie – Hospitality Daily | Two hosts, countless tales, and a daily dose of hospitalityJosiah Mackenzie, Host of Hospitality Daily, and Florian held a Double Trouble Super Trooper podcast episode, co-hosting and exchanging their passion and inspiration for hospitality. They are telling stories about the early beginnings of SMACK and the Hospitality Daily podcast.
Inspired by the many conversations they have had with some of the greatest minds in the industry, they explored the latest technology and their favorite brand concepts, while comparing some of the similarities and differences between Europe and the U.S. in the world of hospitality.
From traveling with budget airlines through the hostels of Europe to creating a daily...2024-01-2334 min
Hospitality Daily PodcastMy #1 Lesson From 2023 - Josiah MackenzieIn this episode, Hospitality Daily host & producer Josiah Mackenzie shares his #1 learning from the past year - and how it shows opportunity for all of us in the year ahead.Links: Join the Hospitality Daily community on LinkedInLearn more about The Huddle - Hospitality Daily's private membership community A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here f...2023-12-3110 min
Hospitality Daily PodcastHospitality Investment Today: What I'm Seeing Now - Jake Wurzak, DoveHillIn this episode, we're learning from Jake Wurzak (LinkedIn, X)- Founder and CEO of DoveHill Capital Management and CEO of Wurzak Hotel Group. Jake shares his perspective on the hospitality industry today, revealing why now might be the best time to invest. Listeners will gain an understanding of:The value of investing in hospitality todayThe benefits of being vertically integrated in hotel management and investment.Innovative investment strategies, including structured equity and preferred equity, and how they can yield equity-like returns.The importance of culture and people in hospitality management and how it impacts service...2023-12-2217 min
Hospitality Daily PodcastThe Power of Educating Others to Grow - Jake Wurzak, DoveHill Capital ManagementIn this episode, we learn from Jake Wurzak (LinkedIn, X)- Founder and CEO of DoveHill Capital Management, CEO of Wurzak Hotel Group, and Host of the Masters of Moments Podcast - about the power of education and teaching others to succeed in today's landscape. If you liked this episode, you may also enjoy our other episode with Jake, Mastering The Game of Hotel Investment, Design & Branding, as well as our other episodes on investment and development.Questions, comments, or suggestions? Get in touch with me (Josiah) here or on LinkedIn - I'd...2023-12-2112 min
Hospitality Daily PodcastThe Real Scoop Behind Hospitality Daily - Josiah Mackenzie x Zach Busekrus / Behind The StaysZach Busekrus has one of the best hospitality podcasts I've come across: Behind the Stays. As its name suggests, he gets the backstory of some of the coolest people in hospitality and does a deep dive into how they built what they built. That's why I was thrilled and honored when he reached out and asked to do a story on Hospitality Daily - the inside story of everything that led up to it, the opportunity I see here for all of us, and where we're going. I've never shared this mu...2023-10-2249 min
Hospitality Daily PodcastThe Story Behind Hospitality Daily (Josiah Mackenzie, interviewed by Steve Turk)Today we're flipping the microphone around! My friend Steve Turk recently invited me to his excellent podcast, The Hospitality Mentor, to talk about what I've learned along my career so far, why I started Hospitality Daily, and the opportunities I see for all of us.Follow Steve on LinkedInFollow The Hospitality Mentor on LinkedInListen to The Hospitality Mentor PodcastSubscribe to The Hospitality Mentor Newsletter A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to...2023-09-0942 min
The Hospitality MentorJosiah Mackenzie - Host and Producer of Hospitality Daily
In this episode, Steve is joined by Josiah Mackenzie, the host and producer of Hospitality Daily. Hospitality Daily's stories shared through their daily email and podcast, research, publishing guides, and case studies help individuals and brands make money and stand out in the industry of hospitality. Josiah shares his career journey in this episode, the power that podcasts have had on his life, the state of the hospitality industry, getting involved in the world of investment, how he built Hospitality Daily, and so much more.Connect with Josiah on LinkedInCheck out the Hospitality Daily2023-09-0543 min
Hospitality Daily PodcastEvent Recap: NYU Hospitality Investment ConferenceIn this episode, Josiah shares insights and takeaways from the 2023 NYU Hospitality Industry Investment Conference. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this...2023-06-0612 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsMerging Human Empathy and AI Technology with Josiah Mackenzie at HotelOperations.comI’m pleased to welcome back Josiah Mackenzie, Publisher at HotelOperations.com, for his second appearance on the podcast, this time to discuss the role of AI in the future of hospitality.
As Josiah sees it, hospitality is a human industry through and through, and the foundation of success will always be meaningful human relationships. That doesn’t mean that technology won’t play an important role in shaping those relationships, though.
AI is an important pattern recognition and analytics tool. It has the capacity to automate monotonous tasks, freein...2023-03-2730 min
The Innovative HotelierBuilding better guest loyalty in 2023, with Josiah MackenzieJosiah Mackenzie has been a hospitality advisor for many years. Now that 2023 has begun, he and host Robin Trimingham discuss what the best strategies are for retaining guests and generating loyalty in the 2023 hospitality landscape. For more of Josiah's work on artificial intelligence, see his guide to AI for hotels2023-01-1925 min
Hospitality Daily PodcastHow hospitality changes you (the story behind my viral article) - Maria NavarroOur guest today shared a photo and wrote an article you’ve probably seen on LinkedIn because it’s gone viral with more than 130,000 readers in a very short time. The article was written by Maria Navarro, who has worked in food & beverage and events at various boutique hotels here in the US. In today’s episode, Maria explains what she shared in the article - and the big idea behind it. 👉 How has working in this business changed your perspective on the world?Hospitality Daily is brought to you this month by Sojern, w...2022-12-1502 min
Hospitality Daily PodcastLearn from this cooking class I took - Samantha HardcastleSamantha Hardcastle is the founder of The Storied Experience, and yesterday she shared how we can uplevel the hospitality experiences we provide by infusing them with culture. Today, she shares a story of what this looked like for her recently in a cooking class she took while traveling.👉 What could you add to your guest experience that people wouldn’t expect - but would surprise and delight them?Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to bette...2022-12-1404 min
Hospitality Daily PodcastInfusing culture into experiences to create memories - Samantha HardcastleSamantha Hardcastle is the founder of The Storied Experience, and today is sharing some practical advice on how we can uplevel the hospitality experiences we provide by infusing them with culture.👉 How could you infuse your experiences with more culture?Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to better serve and communicate with their guests.Download our research on how hotels are using data to drive revenue and build stronger relationships or watch our broadcast with Jacq...2022-12-1304 min
Hospitality Daily PodcastThe first hour is so important - Eduardo BurkardToday we’re going to look at how we can better show hospitality to our teams, specifically our new team members. Joining us to discuss this is Eduardo Burkard, who started his career in hospitality as a valet at the Ritz Carlton Atlanta before moving up in management at Hyatt and Sonesta properties. Eduardo and I worked together a few years ago, and I asked him to rewind the clock to his first day working at the front desk of a hotel - and what he learned from that experience. 👉 How do you desig...2022-12-1202 min
Hospitality Daily PodcastI didn't expect to learn this - Eduardo BurkardOur guest today is Eduardo Burkard, who started his career in hospitality as a valet at the Ritz Carlton Atlanta before moving up in management at Hyatt and Sonesta properties. Eduardo and I worked together a few years ago, and I wanted to get his take on some of the benefits of working in hospitality that he has experienced throughout his career. I hope today’s episode makes you smile - and perhaps helps you communicate to others some of the overlooked benefits of working in our industry.👉 What have you learned working in th...2022-12-0903 min
Hospitality Daily PodcastTurning around situations to build loyalty - Brian Proctor, Leeds Hospitality GroupBrian Proctor is an exceptional hospitality leader who held executive roles at Starwood, Evolution Hospitality, and BridgeStreet - where he was Chief Operating Officer - before founding Leeds Hospitality Group.Today, he shares with us how he trained his team to handle a situation that could have turned confrontational - but instead, he would use it to inspire guest loyalty for life. 👉 How can you help your team provide better hospitality today by showing them how to diffuse situations like these and earn loyalty? Hospitality Daily is brought to you this month by Soj...2022-12-0802 min
Hospitality Daily PodcastAsk yourself this question - Samantha HardcastleToday we’re going to hear from Samantha Hardcastle, founder of The Storied Experience, on why every great hospitality experience begins with a concept - and the one question you can ask yourself to refine your concept.👉 What do you believe?Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to better serve and communicate with their guests.Download our research on how hotels are using data to drive revenue and build stronger relationships or watch our broadcast with J...2022-12-0704 min
Hospitality Daily PodcastWhy invest in experience - Samantha HardcastleSamantha Hardcastle is the founder of The Storied Experience, a consulting agency that helps hospitality providers go beyond just putting heads in beds to become a destination for creating more enriching experiences. In today’s episode, she shares why you should consider investing in experience. We’re at an interesting point in hospitality today. Demand is still sky-high in many markets, which means many hotels can charge more than they ever have. That’s great but it also means guest expectations are higher than ever. And to be frank, you can have the best furniture and design and se...2022-12-0603 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsThe Value of Tech Adoption in Hospitality with Josiah Mackenzie, Publisher at HotelOperations.comOn today’s episode, I’m joined by Josiah Mackenzie, Publisher at HotelOperations.com, for a conversation about the impact that the implementation of new technology has on the hospitality industry.
Though he no longer lives on the operations side of hospitality, Josiah’s early work was a crash course in everything the industry has to offer. Working for a small property in California, his role required him to check in guests, change bedsheets, make drinks and manage the business’ social media. It was that experience that caused Josiah to shift to an operational advisory role, analyzing hotel op...2022-12-0527 min
Hospitality Daily PodcastWhat I learned volunteering as a firefighter- David Jurcak, Grand HotelToday is International Volunteer Day, and I want you to hear from one of the best leaders I know about what he’s learned from volunteering. Today David Jurcak, President of Grand Hotel on Michigan’s Mackinac Island, shares:* How he got started volunteering in his community* Why he started volunteering* What he learned from the people he worked for 👉 What have you learned from volunteering that shapes the way you provide hospitality today?Hospitality Daily is brought to you this month by Sojern, whom I've been working...2022-12-0504 min
Hospitality Daily PodcastTreat your team like rockstars - Joshua Schaeffer, Virgin HotelsJoshua Schaeffer is the General Manager at Virgin Hotels Chicago. Yesterday, we heard about how he hosted a holiday celebration for his team. Today, we’re going to hear more broadly about the philosophy and culture they have that enabled that. * The motto that drives them* Why staff need to feel special * How Joshua does this at his property👉 How can you treat your team like rockstars?Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use d...2022-12-0202 min
Hospitality Daily PodcastWhy I dressed like a turkey - Joshua Schaeffer, Virgin HotelsJoshua Schaeffer is the General Manager at Virgin Hotels Chicago. Last week I saw some photos on LinkedIn of an event he hosted for his team and had to know more. Today, he shares an experience he had earlier in his career that shaped how he thinks about providing events for his team - and then how he hosted a “Teamsgiving” last week. 👉 How about you - could you do something fun like this with your team this holiday season?Hospitality Daily is brought to you this month by Sojern, whom I've been working...2022-12-0103 min
Hospitality Daily PodcastAutomate operations, not guest communication - Scott Curran, Reneson HotelsScott Curran is the Chief Operating Officer of Reneson Hotels - an owner of branded and independent hotels here in California - as well as the co-founder of GuestEQ, a hotel operations technology platform.These dual roles give him a unique perspective on how technology can improve operations and delight guests. In today’s episode you’ll learn:* The role of automation in hotel operations today* What he’s seen as a hotel owner and operator* Lessons from improving the hotel check-in process from his properties that host 8+ weddings each w...2022-11-3004 min
Hospitality Daily PodcastDigitize your operations for accountability - Scott Curran, Reneson HotelsScott Curran is the Chief Operating Officer of Reneson Hotels, an owner and operator of branded and independent hotels in California that are at the top of guest satisfaction charts. We spoke recently about the power of technology to empower staff and delight guests - and Scott has a unique perspective as both a hotel company COO and the co-founder of GuestEQ, a hotel operations technology platform.I asked him about how he achieved best-in-class guest satisfaction ratings at his hotels, and he told me about how they’ve digitized their operational workflow in a wa...2022-11-2903 min
Hospitality Daily PodcastServe your staff by making tech easy - Scott Curran, Reneson HotelsScott Curran is the Chief Operating Officer of Reneson Hotels. Today, he’s sharing with us some of the challenges he’s seen with technology as a hotel owner and operator that he’s now addressing in his other role as co-founder of GuestEQ, a hotel operations technology platform.In today’s episode you’ll learn:* The biggest problem he’s seen with technology as a hotel operator* Designing for ease of use* The gold standard for technology usability👉 How are you making technology easier for your teams to use?Hosp...2022-11-2803 min
Hospitality Daily PodcastHow thankfulness drives hospitality - Brian Proctor, Leeds Hospitality Group“Hotel staff are being pushed to the limit. Leaders need to not only show empathy but gratitude.”Brian Proctor is an exceptional hospitality leader who held executive roles at Starwood, Evolution Hospitality, and BridgeStreet - where he was Chief Operating Officer - before founding Leeds Hospitality Group. Brian is also the host of Tuesday's Thanks - a podcast that features people showing gratitude for those who made an impact on their careers. This theme of thankfulness is top of mind as it is Thanksgiving week here in the US, and I asked Brian abou...2022-11-2502 min
Hospitality Daily PodcastThe power of a thank you for boosting morale - David Jurcak, Grand HotelIt’s Thanksgiving Day here in the US, and I know you might be one of those hospitality heroes on the front lines providing hospitality, so thank you. David Jurcak is the President of Grand Hotel in Michigan. I had asked him how he maintains high morale among his teams, and what he told me was very fitting for today.In today’s episode you’ll learn:* How David’s mom shaped how he thinks about gratitude today* A memorable experience early in his career as a front desk agent* How...2022-11-2403 min
Hospitality Daily PodcastWe are all family this holiday season - Maria Navarro“The fact that we are serving you is what makes your holiday happen.”Tomorrow is Thanksgiving here in the US, and this week is typically one of the busiest travel weeks of the year. Usually, on this show, we talk about how to provide hospitality but we're going to do something a bit different today that might either benefit you as a guest somewhere – or if you're working outside the industry understand what it's like to be providing hospitality on holidays like these. Maria Navarro has worked on the front lines of foo...2022-11-2303 min
Hospitality Daily PodcastThe best amenity I've experienced was very simple - Richard Garcia, Remington HotelsI’m always intrigued by unique hotel amenities because they are a small way to show remarkable hospitality and create something worth talking about. In today’s episode, Richard Garcia, Senior Vice President of Food and Beverage at Remington Hotels, shares a simple amenity that stands out from his travels - and what made it so meaningful.👉 What’s a creative amenity like this you can offer to surprise and delight your guests? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.2022-11-2202 min
Hospitality Daily PodcastWhy we can never cut corners - Richard Garcia, Remington HotelsRichard Garcia is a veteran of the US Marine Corps, a star chef, and now, Senior Vice President of Food and Beverage at Remington Hotels. Today, he shares with us:* Why he will never cut corners on providing a great guest experience* The tradeoffs he will make to ensure they don’t cut corners* Guest experience expectations pre-pandemic vs today* What providing a great guest experience can look like at various types of hotels* Benefits of delighting your guests 👉 What changes might you need to make...2022-11-2103 min
Hospitality Daily Podcast500,000 opportunities for F&B in hospitality - Richard Garcia, Remington HotelsWhen I spoke with Remington Hotels SVP of Food & Beverage Richard Garcia earlier this summer, he had just pulled up some stats before we talked. “In the past few months, we’ve had over half a million visitors - and that’s a half a million opportunities I have.” In today’s episode you’ll learn: * What opportunities Richard sees in each of these touchpoints* How the hotel industry has stripped away services that used to be offered on the rooms side of the business - and how F&B can make u...2022-11-1804 min
Hospitality Daily PodcastWhy storytelling matters more than ever - Susan Barry, Hive MarketingSusan Barry led sales and marketing teams at Starwood Hotels before founding Hive Marketing, where today she helps hotel brands, management companies, and owners refine their message and better communicate their value. One of the ways she does this is by investing in content creation, digital media, and storytelling both for her hotel clients and for her business as the host of the (excellent and entertaining) Top Floor podcast. This show isn’t about marketing per se, but I wanted to share Susan’s experience because no great hospitality concept gets off the ground without someone selling the...2022-11-1704 min
Hospitality Daily PodcastHow hospitality can shine in this new work environment - Elise Hofman, Zoku“We’re tuning into the future of work and how we can provide hospitality in this new environment”- Elise HofmanToday we’ll hear from Elise Hofman, who shares how Zoku, a hospitality brand based in the Netherlands, is taking advantage of the flexible working environment many companies now provide to provide hospitality in new and creative ways. You can download the whitepaper she mentioned here. 👉 Question of the day: How could you help provide hospitality in this new era of distributed workforces? Hospitality Daily is brought to you by Hote...2022-11-1603 min
Hospitality Daily PodcastHow to fight loneliness with hospitality - Elise Hofman, Zoku“You might be new to a city, but you’re already going to have connections with us.”- Elise HofmanElise Hofman is a manager at Zoku, a hospitality brand based in the Netherlands. Part of their brand mission is to fight loneliness and help their guests feel a part of the community. I wanted to know specifically how they’re doing that, and Elise explains in today’s episode.👉 Question of the day: What could you do to help your guests establish links to your community? Hospitality Daily is brought to...2022-11-1502 min
Hospitality Daily PodcastBringing the fun back to hospitality - Stan Kennedy, Remington Hotels“A lot of people in our country are so burned out right now. I want to help them see what it’s like to have fun through providing hospitality.” - Stan KennedyStan Kennedy is the Chief Operating Officer of Remington Hotels, a management company with 120 hotels under management. In this episode, he shares why he’s focused on bringing the fun back to hospitality, and a fun challenge Remington introduced to help them do this. As Adele Gutman pointed out before, hospitality staff have been in pain and there’s a real opp...2022-11-1403 min
Hospitality Daily Podcast🍍 Designing the soundtrack to one of California's best new resortsClay Bassford, the founder of Bespoke Sound, is on a mission to help hospitality brands create exceptional experiences through what he calls “music identity design.” In today’s episode, he shares how he did this for Stanly Ranch, one of California’s best new resorts.Listen to learn:* The need for distinct identities throughout large properties* Creating an overarching theme for the property* The litmus test of great music design* How they used Spotify playlists to extend the brand experience (this was genius!) This is a public e...2022-11-1104 min
Hospitality Daily Podcast🍍 How to provide hospitality through musicMusic just might be one of the most underrated aspects of hospitality today. I don’t know about you, but it’s one of the first things I notice and sets the stage for my experience in a hotel or restaurant. Today, I’m excited to introduce you to Clay Bassford, founder of Bespoke Sound, who is mission to help hospitality brands create exceptional experiences through world-class music design.“It's one of our five senses, so as a hotelier being cognizant of how we can control the impact that sound has on our guests is huge.” 2022-11-1003 min