Shows
CX InnovatorsHow Gen Z is driving change in the retail customer experienceIn this episode of the CX Innovators podcast Judy Mottl, editor of Retail Customer Experience, talks with Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, on how the Gen Z consumer is impacting the retail customer experience strategy.Stovall is former corporate executive who managed a global sales team overseeing $7.5 billion in annual revenue and has continued his entrepreneurial pursuits, starting a restaurant, an antique resale business and a hops farm. His unique combination of academic expertise and real-world business ownership makes him a compelling voice on how brands can effectively...2025-04-3012 min
Digital Signage TodayExamining the evolution of digital signageIn this episode of the Digital Signage Today podcast, Judy Mottl talks with Ricardo Belmar, director partner marketing for retail and consumer goods at Microsoft.In this role, Belmar helps Microsoft Cloud for Retail partners grow their business by delivering cloud-based AI solutions and services to retailers and consumer goods brands, solving their business challenges in supply chain, store operations, and elevating the shopper journey. He is also the podcast producer and host of The Retail Razor Podcast Network series of podcasts helping retailers cut through the clutter in retail trends and retail technology.Belmar...2025-03-2422 minCX InnovatorsA Closer Look CEO shares insight on making a personal customer connectionIn this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy Mottl on how brands can drive strong customer loyalty through great experiences rather than discounts and sales.A Closer Look helps companies create the kind of connections with customers that last longer than a promotional offer. For more than 25 years, A Closer Look has worked with brands that want to truly understand their customer experience and fix the problems that hurt loyalty and profits. It does this by combining customer feedback with detailed...2025-01-2935 minCX InnovatorsBatteries Plus COO talks consumer trends, customer experience strategyIn the latest episode of the CX Innovators podcast, Batteries Plus COO Jon Sica shares insight with RetailCustomerExperience.com editor Judy Mottl about the brand's strong growth and customer experience strategy.Sica joined Batteries Plus just about six years ago as the chief strategy and development officer, then moved into the role of chief business officer and became COO in early 2024. He leads a powerhouse team that includes the chief franchising officer, chief information officer, chief technology officer and chief growth officer.Batteries Plus achieved a 23.7% year-over-year increase in total systemwide commercial sales for October 2024...2025-01-1520 minCX InnovatorsEx Macys EVP talks retail trends, value of sustainabilityIn the latest episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., board executive at Vista Outdoor and former EVP of Macys.com shares insight with RetailCustomerExperience.com editor Judy Mottl on the value of sustainability strategy and consumer trends in retail. The Eighth Notch is a technology platform focused on sustainable last-mile deliveries and founded by Jamie Sapp. 2024-11-2714 minCX InnovatorsFleet Feet leaders talk aligning marketing with the in-store retail experienceIn the latest episode of the CX Innovators podcast, Victoria Patterson, field marketing manager for the East Coast at Fleet Feet, and Alex Tallman, director of retail experience and education at Fleet Feet, share insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand.Patterson's team supports stores in their grassroots outreach initiatives. The key is connecting with local organizations, (medical professionals, gyms, run/walk clubs, hotels) in order to enhance community wellness. Tallman's team is all about ensuring front-line associates are equipped to deliver an experience that...2024-10-3017 minCX InnovatorsMotel 6 marketing VP talks brand transformationIn the latest episode of the CX Innovators podcast, Jenna Berg, vice president of brand marketing at G6 Hospitality, the parent company of the Motel 6 and Studio 6 brands in the U.S. and Canada, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the iconic hospitality and lodging brand is transforming the brand.In late spring of this year Motel 6 debuted an innovative campaign centered around Garfield which the brand named as its first-ever official Chief Pet Officer. It all came together via a partnership with Sony Pictures Entertainment ahead of the Columbia...2024-09-2527 minCX InnovatorsSan Jose Sharks CX leader talks strategy, shares insightsIn the latest episode of the CX Innovators podcast, Stacy McGranor, director of CX strategy for Sharks Sports & Entertainment, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the company, whose portfolio of brands includes the NHL team San Jose Sharks, approaches customer experience and why the guest is always top of mind.Sharks Sports & Entertainment's portfolio also includes the SanJose Barracuda of the American Hockey League, the Sharks Ice Family of Rinks, the SAP Center at San Jose and the Tech CU Arena.2024-08-2818 minCX InnovatorsJCPenney CIO shares CX insight on $1B transformationIn the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the legacy retailer is approaching a $1 billion transformation.The podcast is an extended conversation that began with an initial interview on RetailCustomerExperience.com.Remember to subscribe to Networld Media Group's YouTube channel to keep up with the latest CX Innovators podcasts.2024-08-1221 minCX InnovatorsBetween the Flags lifestyle brand leader shares CX strategyIn the latest episode of the CX Innovators podcast, Briney Oayda, managing director at Bondi Active and Between the Flags, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the Australia-based lifestyle franchise overcame a big obstacle – providing customers with insight on over 45 different product styles within a small retail footprint.The technology solution, from tutch, a digital platform, offers customers recommendations and provides customer insight to the brand. Between the Flags has three locations surrounding world-famous Bondi Beach and is a go-to destination for locals and tourists.2024-07-3113 minCX InnovatorsFleet Feet leader shares customer experience strategy insightThough the name Fleet Feet may spur the image of a runner, the retailer is much more than a runner's shoe store. It outfits runners and other athletes with needed footwear, accessories and knowledge from over four decades in business.Founded in 1976 by Sally Edwards and Elizabeth Jansen, the brand has been running strong ever since and just opened its 271st store.In the latest episode of the CX Innovators podcast, Alex Tallman, director of retail experience and education at Fleet Feet, talks with RetailCustomerExperience.com editor Judy Mottl about the brand's 3D foot-scanning technology...2024-06-2616 minCX InnovatorsFun.com leader shares customer experience, engagement strategiesMaking the customer experience fun is at least somewhat important for many online and physical retailers, but at Fun.com, it's absolutely paramount. Fun.com, an e-commerce retailer that sells a range of fun products — from Star Wars plushies to t-shirts from the latest Disney hit — as well as being the home of Halloween.com.CX Innovator podcast guest Dianna Lyngholm serves as director of creative services and e-commerce for Fun.com. She directs brand, strategy and development for multiple departments. Her team handles everything from product photography to marketing campaign curation and video content productions, in addi...2024-06-0511 minCX InnovatorsCharleston Shoe Company founder talks customer engagementNeely Woodson Powell knows shoes and she knows how important it is to engage with customers to get customers to slip their feet into her iconic shoe wear.In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Powell shares with RetailCustomerExperience.com editor Judy Mottl how customer engagement, and providing 'shoe joy,' has driven success for her national brand of versatile and fashionable footwear.Powell also shares how she hurdled challenges, including COVID-19, to create a multibillion-dollar retail empire. The brand's shoe line, launched 27 years ago, is available online...2024-04-2622 min
Truck Tales39. UPDATE ON A NEW FOOD TRUCK PARK IN FLORIDA – AND A PEEK INTO THE OUTLOOK FOR FOOD TRUCKS IN 2023We at Truck Tales scour the country for interesting stories for foodies and food truckers – we found one in central Florida where Nadeem Battla has put together one of the largest food truck parks in the country. And, if you’re wondering what’s happening with food truck in the future, we hear from the editor of Food Truck Operator, Judy Mottl, who says her research shows a rosy future. All brought to you by Roll by ADP, your online payroll solution.2022-11-0923 min