Shows
Keeping Karlsson Fantasy Hockey PodcastNo. 616 - Big Bussi EnergyOn this edition of the Keeping Karlsson Fantasy Hockey Podcast, Elan and Brian share their fantasy hockey storylines-- and wonder about some greater hockey storylines-- that you need to be up on to continue owning your fantasy hockey league.
REPLACEMENT MANAGERS WANTED! Join KKUPFL Season 11 via our replacement manager waitlist. You'll take over a team and see how far you can take them in the world's best fantasy hockey league.
Join the Keeping Karlsson patron community!
Patrons get access to all our perks throughout the fantasy hockey season, including show notes, KKUPFL waitlist...
2026-01-262h 07
Baseball News TrackerBuffalo Sabres Dominate Flyers 5-2 as Dahlin Powers Hot Streak; MLB Teams Make Major Moves at Trade DeadlineThe Buffalo Sabres dominated the Philadelphia Flyers 5-2 on Wednesday night, with Rasmus Dahlin scoring two power-play goals to lead the victory. The Sabres have now won 14 of their last 16 games, showcasing impressive form heading into the remainder of the season. Mattias Samuelsson, Jack Quinn, and Ryan McLeod also contributed goals for Buffalo, while goaltender Ukko-Pekka Luukkonen made 20 saves. For Philadelphia, Owen Tippett and Trevor Zegras scored in the loss, marking the Flyers' fourth consecutive defeat. The game saw some adversity for both teams, as Flyers goaltender Dan Vladar suffered an injury in the first period and was replaced by...
2026-01-1502 min
Keeping Karlsson Fantasy Hockey PodcastNo. 613 - Forgiveness Brock RecordOn this edition of the Keeping Karlsson Fantasy Hockey Podcast, Elan and Brian gawk at the Avs, notice young Habs making waves, and consider whether some recent outjuries in New Jersey and Detroit may have needed a little more time before coming back to help you win your fantasy hockey league.
REPLACEMENT MANAGERS WANTED! Join KKUPFL Season 11 via our replacement manager waitlist. You'll take over a team and see how far you can take them in the world's best fantasy hockey league.
Join the Keeping Karlsson patron community!
Patrons get access to all...
2026-01-051h 57
Keeping Karlsson Fantasy Hockey PodcastNo. 605 - I Remember PerryOn this edition of the Keeping Karlsson Fantasy Hockey Podcast, Elan and Brian tour the NHL standings and talk unstoppable Avs, undroppables in Chicago, forty year olds in Los Angeles, headscratchers in Philadelphia, and create a new rule of physics in Dallas -- all in the service of helping you win your fantasy hockey league.
KKUPFL Season 11 registration is in waitlist mode. Register now for the world's best fantasy hockey league to join the waitlist to take over a team in need of a manager. If you sign up now, you're virtually guaranteed to see KKUPFL action...
2025-11-102h 32
Keeping Karlsson Fantasy Hockey PodcastNo. 602 - Emil Heineman, Head of the Hitting ConsortiumOn this edition of the Keeping Karlsson Fantasy Hockey Podcast, Elan and Brian ponder Pinto's sustainability, vulnerable goaltenders, and our patience levels for Ehlers, Svechnikov, Monahan, Morrissey and more -- all to get you the upper hand in your fantasy hockey league.
KKUPFL Season 11 registration is in waitlist mode. Register now for the world's best fantasy hockey league to join the waitlist to take over a team in need of a manager. If you sign up now, you're virtually guaranteed to see KKUPFL action this year!
Join the Keeping Karlsson patron community!
Patrons...
2025-10-202h 03
The Guest House: "Gem Tactics"Narrated Essay: When the Maple Turns AgainSpringtime in North Carolina is gorgeous. It can’t help itself. Perhaps it’s oblivious to—or in radical disagreement with—the brokenness of our times. Either way, the azaleas burst into riotous bloom, the crepe myrtles frill themselves in defiant pinks. In the mornings, birds trade secrets across the creek, their calls carried on air perfumed with fresh dew on pine needles to the back porch, where I sit in my mother’s rocking chair.This is the place where one branch of my family has put down roots. An invisible wheel exists here among us, with small...
2025-04-2604 min
Keeping Karlsson Fantasy Hockey PodcastNo. 578 - Kiefer MadnessOn this edition of the Keeping Karlsson Fantasy Hockey Podcast mega-show, Elan and Brian are all-in for fantasy hockey's championship weeks, re-considering our interest in Philadelphia Flyers, gazing in awe at Vegas's power play and its quarterback, seeking value on a St. Louis Blues team that appeared DOA months ago, and lauding some of the names that made or broke, or will make or break, fantasy hockey championship dreams.
Players discussed on this episode include Matvei Michkov, Sean Couturier, Owen Tippett, Pius Suter, Kiefer Sherwood, Thatcher Demko, Kevin Lankinen, Elias Pettersson, Alex Iafallo, Kevin Hayes, Rutger McGroarty...
2025-03-312h 08
Keeping Karlsson Fantasy Hockey PodcastNo. 576 - Hellllooooooo, NymanOn this edition of the Keeping Karlsson Fantasy Hockey Podcast mega-show, Elan and Brian are highlighting the teams with the best and worst fantasy playoff schedules, and the players that are worth adding, holding or dropping as you get to the most crucial moments of your fantasy season.
Players discussed on this episode include Matt Boldy, Ryan Hartman, Marcus Johansson, Brock Faber, Patrik Laine, Sam Montembeault, Juraj Slafkovsky, Nick Blankenburg, Michael Bunting, Steven Stamkos, Jonathan Marchessault, Ryan O’Reilly, Warren Foegele, Andrei Kuzmenko, Quinton Byfield, Darcy Kuemper, Mikael Granlund, Mikko Rantanen, Lian Bichsel, Cody Ceci, Ryan McLeod, Uk...
2025-03-172h 22
Keeping Karlsson Fantasy Hockey PodcastNo. 561 - You Don't Owen MeOn this edition of the Keeping Karlsson Fantasy Hockey Podcast mega-show, Elan and Brian use a heavy Saturday night schedule to frame the fantasy news discussion, including struggling stars in Tampa Bay, Philadelphia, New Jersey and Chicago, surging goalies in Los Angeles, Seattle and Calgary, and bounce-back potential in Florida, New York and Colorado.
Want to join more than 700 of the greatest fantasy hockey managers in the world's most fun and most competitive fantasy hockey league? Head to kkupfl.com for all the details on how to join the waitlist for the Keeping Karlsson Ultimate Patron Fantasy...
2024-11-252h 09
The Sales RevolutionEp21 Balancing AI and Human Connection – Justin TippettNamed one of the leading customer experience (CX) leaders in the world, Justin Tippett’s 30-year career began on the phone in a call centre; today he’s CEO of the Australian Customer Experience Professionals Association. His expertise spans the impact of AI on CX, the importance of empathy and personalised service, and the need for strategic investment in both technology and human skills. There’s a been a shift, he says, in call centres handling simple, transactional calls to more complex interactions due to technological advancements. AI has enabled customers to self-serve, by reducing basic queries handle...
2024-08-1437 min
DISASTERPIECESTARSHIP TROOPERS 2 - Sequel SummerSequel Summer continues with Phil Tippett’s STARSHIP TROOPERS 2: HERO OF THE FEDERATION. How can so much talent behind the camera add up to so little? Justin and Steve will drop into the middle of this mess to uncover the VERY obvious mysteries surrounding VJ Dax and Soda (yes these are actual character names). Would you like to know more? Follow us on Instagram to keep updated about our monthly live shows!
2024-08-051h 12
CX Therapy - Let's talk customer experience!CX Therapy - Episode 162 - Amazon delivery, Customer Care and Empowerement - Justin Tippett
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.
In today's episode, we talk about deliveries going wrong. When a company claims...
2024-06-2556 min
Podcast Marketing Trends Explained: Data-Driven Podcast Growth Strategies🔥 Trolls HATE This Podcast… But We Loved It. A magnetic show concept gives you an unfair advantage over every other show on your topic, even in the most crowded spaces. In the crowded world of book reviews and author interviews, This Queer Book Saved My Life stands out both through its combination of narrow niche and unique & compelling concept. In this roast, we dissect what makes this show work from a packaging perspective, as well as some of the improvements the Host, J.P. Der Boghossian could make to increase the show’s discovery and listener acquisition.📊 What did you think of thi...
2024-04-1922 min
GiddyUpHam ban, spiders, baby shark and fat shaming
Don was on the road again somewhere up in NSW, but that didn’t stop us from bringing you a Valentine’s Day special!
We covered plenty of interesting and amusing stories, facts and segments in the show including:
Naked Attraction – are you game?
The Brazilian Wandering Spider and its link to, well, helping men with a hard solution…
Should airlines start weighing passengers and linking it to the price?
Another woke alert with WA School banning ham from school lunches.
How one Superbowl ad really got everyone talking.
A first-ever glimpse of a baby great white sh...
2024-02-1544 minGiddyUpWoke alerts, swimming dumped from the Olympics and Apple Vision Pro
Don has been racking up the frequent flyer points again this week, visiting the home of the Geelong Cats and up to Sydney, where he joined us for tonight’s show (with a no-expenses spared backdrop).
And It might have been the Sydney air, but Don was certainly fired up for a few segments as JT and Don smashed through a wide range of topics, including:
Woke Alerts were popping up everywhere!
Should swimming be scrapped as a sport?
Apple’s Vision Pro – is it worth it?
Don takes aim at the AFL.
How Facebook is limiti...
2024-02-0755 minGiddyUpZooper Dooper confusion, emotional sunburn and why ducks have just been shafted.
Don might be on the road this week, but the show still goes on and it’s a cracker!
There are heaps of laughs, interesting facts and even some emotion packed into this week’s show, including:
Another Supermarket fail with a $0.00 saving on a local special.
An emotional Hero of Week segment tributing the recently announced Australians of the Year.
Our first local shoutout for Seta’s Cafe in Campbelltown NSW
One of the worst forms of water transport ever designed!
The inside scoop on Zooper Doopers and are we being scammed?
One of the strang...
2024-02-0255 min
The BarnChirpers Hockey PodcastUnleashing the Potential: How to Transform the NHL All Star Game into a Must-Watch EventIn this episode, Justin and Joe tackle some of the most pressing news and discussions in the world of hockey. They start off by addressing the recent allegations of sexual assault against five players from Team Canada's 2018 World Junior team. While they refrain from speculating, they promise to provide updates as the investigation progresses, shedding light on the facts surrounding the case.
Moving on, the duo dives into a conversation about potential improvements to the NHL All-Star game format. They brainstorm ideas like making the 3-on-3 game exclusively for the top All-Stars, incorporating celebrity...
2024-01-3144 minGiddyUpDental work, ball kids, scammers and a good shoplifter!
The first show is done and dusted, and in episode two we’ve got more of your favourite segments and a few new ones, all jam-packed into a roughly 45-minute LIVE show.
In this episode, Donnie has upped the dress code (it wouldn’t be hard after Episode 1!) so sit back for a great mix of laughs, information and inspiration, including:
Sky Diving that didn’t quite go to plan.
Someone who won’t be winning Dad of the Year (hint: the kid died).
The scammer caught sending millions of scam texts.
How The Rock was...
2024-01-3051 min
NASTY KNUCKLES PODCASTEpisode 143: Terry Ryan talks about his comeback to pro hockeyTerry Ryan joined the podcast to talk to us about coming out of retirement at age 47 to play in the ECHL with the Newfoundland Growlers. He also talked to us about fighting in today's game, playing for the Montreal Canadiens, battles with the Philadelphia Phantoms, legendary stories throughout his career, Shoresy, and more!Riley and Derek also discussed the Philadelphia Flyers 5 game winning streak, Owen Tippett’s goal of the year, Cam Atkinson breaking out of his scoring drought, Auston Matthews’ 4th hat trick of the year, the Edmonton Oilers 12 game winning streak, Justin Williams being indu...
2024-01-202h 11NASTY KNUCKLES PODCASTEpisode 143: Terry Ryan talks about his comeback to pro hockeyTerry Ryan joined the podcast to talk to us about coming out of retirement at age 47 to play in the ECHL with the Newfoundland Growlers. He also talked to us about fighting in today's game, playing for the Montreal Canadiens, battles with the Philadelphia Phantoms, legendary stories throughout his career, Shoresy, and more!Riley and Derek also discussed the Philadelphia Flyers 5 game winning streak, Owen Tippett’s goal of the year, Cam Atkinson breaking out of his scoring drought, Auston Matthews’ 4th hat trick of the year, the Edmonton Oilers 12 game winning streak, Justin Williams being indu...
2024-01-202h 11GiddyUpGuess who's back!
The restraining orders and court injunctions have been removed and Don Elgin and Justin Tippett are back for season four of the GiddyUp Podcast!
Featuring some of your favourite segments and a few new ones, the show is a great mix of laughs, information and inspiration, all jam-packed into a roughly 45-minute LIVE show.
Discover where JT and Donnie have been and sit back and enjoy the show with some of your favourite segements along with some new ones.
A fascinating insight into tennis balls (Who knew!), cost-saving hack, plane travel gone wrong...
2024-01-1744 min
CX MattersUnderstanding Erlang C for Call Centre Managers
Understanding Erlang C for Call Centre Managers
In this episode of the CX Matters Podcast, host Justin Tippett interviews global contact centre and customer experience guru Daniel Ord.
This episode delves into Erlang C and provides some great insights into what Erlang is, why it’s so important in any inbound contact centre and some of the key things that anyone working in a contact centre should know about Elrang.
There are plenty of gold nuggets, lots of laughs and some great stories that make it very easy to listen to and learn at...
2023-08-0819 min
Tech means BusinessAgents of change: the elements of high-flying CXCustomer experience isn't necessarily intangible, it's just difficult to describe and therefore get right. Our guest today on the Tech Means Business podcast has been helping companies create world-class CX via the professional industry association he started, the ACXPA (Australian Customer Experience Professionals Association).Justin Tippett started his career on the phones and followed a career trajectory that led him to supervisor, manager, and eventually, go-to industry consultant.Even if your organisation is using some of the best technology in the customer contact centre, like the RingCentral omnichannel communications platform, there's more to building brand...
2023-06-2621 minCX Matters12 Key Ingredients of Employee Engagement
Key Ingredients of Employee Engagement
In this episode of the CX Matters Podcast, host Justin Tippett interviews local contact centre and employee engagement expert Luke Jamieson who reveals his 12 Key ingredients of Employee Engagement in a workplace.
In addition to a great checklist that any contact centre manager should use, Luke also shares his definition of employee engagement and explains the difference between employee experience and employee engagement.
Listen now to the Podcast
Just click play below to listen right here in your browser. If you’d rather listen on your fa...
2023-06-2610 minCX Matters12 Key Ingredients of Employee Engagement
Implementing Gamification into a contact centre
In this episode of the CX Matters Podcast, host Justin Tippett interviews Gamification expert Luke Jamieson who reveals some great insights and tips if you are considering implementing Gamification into your contact centre.
Listen now to the Podcast
Just click play below to listen right here in your browser. If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.
10 May ·
Season 1 ·
Episode 12
Implementing gamification into a contact centre
14 Min, 26 Sec
·
By ACXP...
2023-05-1010 minCX MattersHow to close any call with confidence
How to close any call with confidence
In this episode of the CX Matters Podcast, host Justin Tippett talks to one of Australia’s leading contact centre trainers Simon Blair as he reveals the secrets on how to close any call with confidence.
Listen now to the Podcast
Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.
10 May ·
Season 1 ·
Episode 11
9 Min, 20 Sec
·
By ACXPA
In this episode of the CX Matters Podcast...
2023-05-1009 minCX MattersWhat is Gamification?
What is Gamification?
In this episode of the CX Matters Podcast host, Justin Tippett interviews local Australian expert on all things Gamification in the workplace, Luke Jamieson.
In this What is Gamification? episode:
Clear definition of gamification
History of gamification in contact centres
Why gamification is used in contact centres
Benefits of gamification
Should you invest in gamification?
How to avoid some common pitfalls
Some tips on how to get gamification right
Listen now to the Podcast
Just click play below! If you’d rather listen on your favourite podcasting platform, yo...
2023-05-1008 min
Keeping Karlsson Fantasy Hockey PodcastNo. 480, Part 2 - Snowflakes ❄️ and Hotties 🔥On Part 2 of this week's Keeping Karlsson Fantasy Hockey Podcast mega-show, Elan and Brian gather and analyze the latest fantasy hockey news, notes and data. They cover all the latest player streaks, slumps, injuries, outjuries, line changes from around the NHL, and turn it into actionable advice for how you can keep your fantasy hockey team in tip top shape. They ask and answer: Do we have to thank Josh Morrissey and move on? Should we downgrade expectations from Bo Horvat? Does Tommy Novak look draft-worthy next season? Has Aaron Ekblad played his way out of trustworthy, reliable and...
2023-03-271h 11CX MattersTennis Australia CX Insights
Tennis Australia CX Insights
In this episode of the CX Matters Podcast, host Justin Tippett talks to Karen ‘KC’ Clydesdale, Head of Customer Experience and Customer Relationships for Tennis Australia.
KC was very generous with her time and shared some great insights, learnings and tips covering a range of topics including:
CX Strategy and Principles
Human Centred Designed (HSD)
Tennis Australia CX Journey
Customer Segments
Building a customer-centric culture
CX Metrics and results
You can listen to the podcast here using the player below or via your favourite podcast platform. You can also watc...
2023-03-0852 minCX MattersHow to build the foundations of a CX Program
How to build the foundations of a CX Program
In this episode of the CX Matters Podcast, host Justin Tippett talks to Scott Downing, an Australian CX expert who walks us through how to build the foundations of a CX Program.
The episode walks you through some of the components, including:
Being clear on who the customer is.
Ethnographic research.
Taking in outside-in approach.
Tactical programs of work.
Key Measures including Net Promoter Scores.
Great tips on how to get traction.
Some great examples and stories.
If you’ve been interested in learning mo...
2023-02-0119 minCX MattersWhat is the future of customer service?
The Future of Customer Service
In this episode of the CX Matters Podcast, host Justin Tippett speaks with Jaquie Scammell, Australia’s leading Customer Service expert to discuss the future of customer service, including:
What to expect.
How to prepare your people.
Why it’s ‘cool to care’.
Lots of gold nuggets for Customer Service!
Listen now to the Podcast
Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.
8 March ·
Season 1 ·
Episode 7
What is the future...
2023-02-0110 min
Keeping Karlsson Fantasy Hockey PodcastNo. 470, Part 2 - Electric EeliOn Part 2 of this week's Keeping Karlsson Fantasy Hockey Podcast mega-show, Elan and Brian gather and analyze the latest fantasy hockey news, notes and data. They cover all the latest player streaks, slumps, injuries, outjuries, line changes from around the NHL, and turn it into actionable advice for how you can keep your fantasy hockey team in tip top shape. They ask and answer: Are we already done with Nicklas Backstrom and Tom Wilson? Are we finally done with Jacob Markstrom? What might Evander Kane's return look like? Has Ilya Sorokin ascended to top tier goaliedom? How will Colorado...
2023-01-161h 13
Escuchando PeliculasEl Espíritu de la Navidad (2022) #Musical #Navidad #peliculas #audesc #podcastPaís
Estados Unidos
Dirección
Sean Anders, John Morris
Guion
Sean Anders, John Morris. Novela: Charles Dickens
Música
Dominic Lewis. Canciones: Khiyon Hursey, Sukari Jones, Benj Pasek, Justin Paul
Fotografía
Kramer Morgenthau
Reparto
Will Ferrell, Ryan Reynolds, Octavia Spencer, Joe Tippett, Sunita Mani, Marlow Barkley, Anne Reardon, Peter Brownlee, Woody Fu, Jen Tullock, Aimee Carrero, Mary Ann Schaub, Anastasia Mousis Sanidopoulos
Sinopsis
Una versión musical de la historia clásica de Charles Dickens, 'A Christmas Carol', de un misántropo avaro que es llevado a un viaje mágico. Cada víspera de Navidad, el fantasma del espír...
2023-01-042h 07CX MattersWhat is Customer Service?
What is Customer Service?
In this short episode of the CX Matters Podcast host Justin Tippett speaks with Jaquie Scammell, Australia’s leading Customer Service expert to provide a definition of customer service along with the “three t’s” that form the basis of how you can provide great customer service.
Listen now to the Podcast
Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.
1 February ·
Season 1 ·
Episode 3
Introduction to Customer Personas
...
2022-12-2805 minCX MattersCareer Insights with Jaquie Scammell, Australia's Leading Customer Service Expert
Career Insights featuring Jaquie Scammell
In this special edition of the CX Matters Podcast host Justin Tippett interviews Jaquie Scammell, Australia’s Leading Customer Service Expert and member of the Australian Customer Experience Professionals Association (ACXPA) National Advisory Board for a fascinating insight into where Jaquie’s career first started and how it continues to flourish.
From starting at Mcdonald’s at just 14 years old, Jaquie has built a successful career in Customer Service working in roles across the world including Head of Hospitality – Corporate Suites at Wembley Stadium, General Manager – Catering at Melbourne Park and Direct...
2022-12-2300 minCX MattersWhat is a Service Blueprint?
What is a Service Blueprint?
In this episode of the CX Matters Podcast, host Justin Tippett discusses Service Blueprints with special guest Rod Netterfield.
The episode includes:
An overview of Service Blueprints.
Why and when you should use one.
The difference between Customer Journey Maps and Service Blueprints.
Top tips!
If you’ve been interested in learning more about Service Blueprints or aren’t quite sure where to start, click the play button below now!
Listen now to the Podcast
Just click play below! If you’d rather listen on you...
2022-12-2113 min
Decades of Horror | Horror News Radio[Horror News] Tim Burton’s WEDNESDAY, Apple’s GODZILLA, Romero’s DAWN OF THE DEAD, and more Welcome to HORROR NEWS RADIO for AUGUST 22, 2022. JOIN THE GRUE-CREW FOR casting news for the MONSTERVERSE TV series heading to Apple+, along with trailer news for Tim Burton's WEDNESDAY series on NETFLIX. All this, and more, coming up next… I am your host Doc Rotten and this is HNR, the official GRUESOME MAGAZINE HORROR NEWS podcast. Back with me again are the scariest, goriest, bloodiest co-hosts on the 'Net. Dave Dreher, the lead news writer at Gruesome Magazine Crystal Cleveland, the Livin6dead6irl And Vanessa, Podcasting Rock Star and In...
2022-08-2319 min
Horror BusinessHORROR BUSINESS Episode 119: LET SLEEPING CORPSES LIE & NIGHTMARE CITYGreetings, and welcome back to Horror Business. We have one awesome episode in store for you guys because we’re talking 1974’s Let Sleeping Corpses Lie and 1980’s Nightmare City.
First off thank you to the fine folks over at Lehigh Valley Apparel Creations, the premiere screen-printing company of the Lehigh Valley. Chris Reject and his merry band of miscreants are ready to work with you to bring to life your vision of a t-shirt for your business, band, project, or whatever else it is you need represented by a shirt, sweater, pin, or coozy. Head on over t...
2022-07-201h 17
Middle Class Film ClassGab & Chatter: One Shot / Antlers / Stranger Things / Carrie / Stand By Me / What we do in the ShadowsOn this episode: Tyler has abandoned his post, Ezra watch 2022, and a call from the other side of the world. PLUS! M Night cranks out another gem, updates from Joseph, and grievances with The GooniesIn news: Coronavirus, X-Files, Mother, Danzig, Raiders of the Lost Ark, Ezra Miller Watch 2022, Mel Gibson, Charlie Sheen, R Kelly, Macauley Culkin, Michael Jackson, Francis Ford Coppola, Warner Brothers, The Flash, Justin Long, Tusk, Portlandia, Carrie Brownstein, Flight of the Conchords, John Hodgeman, Judge John Hodgeman, Judge Judy, Martin Scorsese, Leonardo DiCaprio, Killers of the Flower Moon, Jack Fitzpatrick, LetsCrashThisParade, https://www...
2022-06-131h 08
Fantasy Hockey LifeEP 179 | Victor and Jesse on Draft Prospects and NHL Trade Deadline GuysIn episode 179, it's just Jesse and Victor talkin'. Victor discusses 2022 draft prospects he is higher or lower on than the Dobber staff consensus (where his ranks are being used). Then both Jesse and Victor review some of the lesser-known prospects and fringe players moved at the NHL trade deadline. Discussed are: David Jiricek, Seamus Casey, Jagger Firkus, Luca Del Bel Belluz, Kevin Korchinski, Jonathan Lekkerimaki, Matthew Savoie, Conor Geekie, Morgan Barron, Justin Barron, Kaapo Kahnonen, Owen Tippett, Jake Walman, Brandon Hagel, Alexei Malnichuk, Mathieu Jospeh, Calle Clang, Aidan Hreschuk, Taylor Raddish, Jack McBain, and Boris Katchouk. Follow Victor on twitter...
2022-03-271h 40
Broad Street BroadcastEpisode 2 | Broad Street Broadcast | Just the TippettTravis Ballinghoff and Kevin Beatty discuss the Claude Giroux, Justin Braun and Derick Brassard trades, trades around the rest of the NHL, backup goalie situation, Owen Tippett, win vs Islanders, loss vs Red Wings, Ivan Provorov, Kevin Hayes, and a ton more!
Subscribe to the channel on YouTube https://www.youtube.com/c/TravieBallin
Follow Travis on Twitter @travieballin26
Follow Kevin on Twitter @kbeatty25
Follow Travis on Instagram @travis_ballinghoff_media @travis_ballinghoff
Follow Kevin on Instagram @kbeatty25
Follow the show on Twitter @B_St_Broadcast
2022-03-2359 min
The CX Central PodcastContact Centre Hold Music, IVR recordings and Voice TranslationsCall Centre Hold Music and IVR Recordings
Host of the CX Central Podcast Justin Tippett interviews the founder of McGirvanmedia Audio Solutions, Alan McGirvan, on a critical component of contact centre management that is often neglected – message on hold, IVR recordings and voice translations.
In many call centres, it seems to be a bit of a lottery as to who’s voice is used to record messages and the result is often poor.
Typically it’s someone that was either ‘strongly encouraged’ to do it or perhaps the local extrovert that was asked to record...
2021-10-0521 min
The Coaching PodcastJustin Tippett - What makes a great coach? "Integrity, energy (passion), & knowledge"Simon interviews Customer Experience Consultant and Director of CX Group Australia, Justin Tippett. For 30+ years, Justin has been a leading practitioner and Voice in the Australian Contact Centre Industry.
2021-09-2221 min
Cinema ShockHOLLOW MAN: Verhoeven’s Hollywood Exit | Sex + Violence
For the final entry in our Sex + Violence: The Films of Paul Verhoeven series, we’re examining the director’s last film made within the Hollywood system: HOLLOW MAN (2000).
Often dismissed by critics—and even by Verhoeven himself—HOLLOW MAN is rarely given the credit it deserves. While its story of invisibility and unchecked power may not have landed in its own time, the film’s special effects work was groundbreaking, and its themes hit differently in a post–#MeToo era.
In this episode, we explore how Sony Imageworks and Tippett Studio achieved the film’s remarkable...
2021-09-091h 37The CX Central PodcastContact Centre Mythbusting Part 2Contact Centre Mythbusting Part 2
Global experts Justin Tippett and Daniel Ord join forces again in the Contact Centre Mythbusting Part 2 to bust some contact centre management myths focussing on success metrics including AHT, Occupancy and more!
If you’re in a contact centre manager role (or aspire to be) there’s plenty of gold nuggets in this podcast including:
The metrics you shouldn’t be using for agents (and why) including:
Occupancy
AHT
Number of Calls
Why Adherence to Schedule is so important
The ‘Pooling Principle’
Normalisation and True Calls Per Hour
The correlation between AH...
2021-08-1128 minThe CX Central PodcastEverything you need to know about Call Centre HeadsetsEverything you need to know about Call Centre Headsets
In this episode of the CX Central Podcast Justin Tippett caught up with Geoff Crane, Sales Director Australia/NZ for EPOS to provide some insight into all things call centre headsets including:
– The different types of headsets and connection options
– The difference between Bluetooth and DECT wireless phones
– Noise cancellation and acoustic shock
– How headsets can complement the new flexible work environment
With workplaces using so many different types of computers and phones and workers scattered between home and the office choosing...
2021-07-2928 minFantasy Hockey LifeEP 133 | Florida Panthers with Jack DawkinsFlorida Panthers are on the minds of Jack Dawkins, Jesse and Victor. South Beach gets some hockey respect with a loaded roster and a fantastic season. We cover: Sasha Barkov, Jonathan Huberdeau, Sam Reinhart, Carter Verhaeghe, Anthony Duclair, Patrik Hornqvist, Owen Tippett, Sam Bennett, Aaron Ekblad, MacKenzie Weegar, Radko Gubas, Sergei Bobrovsky, and Spencer Knight. In the Dynasty Dig, Jack sticks around to help us with Anton Lundell, Grigori Denisenko, Lucas Carlsson, Max Gildon, Aleksi Heponiemi, and Justin Sourdif. Follow on twitter @victornuno12 @fanhockeylife. Email fantasyhockeylife@gmail.com and ask to join our free discord. Listen and subscribe wherever podcasts...
2021-07-251h 35GiddyUpNew format, flying cats & a whale of a story
New format, flying cats & a whale of a story
In this new look-show (we’ve tweaked the show to improve the podcast component) we covered a heap of great stories including:
How a family cremated the wrong cat A world-record Skydiving attempt (Naked!)Just when you thought spiders couldn’t be any more terrifyingA whale of a story that just happens to be true – The World’s longest eyelashesSome great TicTok videos including bubble bullfighting, a smart cat, a cat saving a kid, a dolphin following a surfer and a rather rude explanation of a goat.A...
2021-06-2043 minGiddyUpHospital disasters, rude names and some unexpected lockdown benefits
Crazy cures for COVID and the secret to long life
Don and JT have scoured the internet to bring you some of the crazy things happening around the world along with a few things a bit closer to home.
HOW TO WIN NEXT WEEK!!!
Listen for the secret phrase to win a tradie.com voucher on next week (make sure you send it in to us and use the whole phrase)Send in any questions you’d like the Health Whisperer or Money Whisperer to respond to.
Leave a review
...
2021-06-201h 21The CX Central Podcast5 Contact Centre Team Leader Myths DebunkedContact Centre Team Leader Myths Debunked
Local Team Leader coaching expert Marc Carriere joins host Justin Tippett to debunk some common myths about Call Centre Team Leaders.
Myths covered in this episode:
Really good team members make great Team Leaders
Team Leaders must be subject matter experts
Call Centre Managers have the skillset and time to train their Team Leaders
Team Leaders have the time to develop their teams
Only large companies benefit from developing their teams
Listen to the Podcast:
You can play directly in the browser below right now...
2021-06-1819 minGiddyUpWeird new cure for COVID and the secret to a long life
Crazy cures for COVID and the secret to long life
Don and JT have scoured the internet to bring you some of the crazy things happening around the world along with a few things a bit closer to home.
In this week’s show:
Once Upon a Time – What happened on these dates in history, from the final episode of Beverley Hills 90210 to the first Shrek movie being released. Wacky, Weird & Wonderful – India’s new cure for COVID, a woman loses her $18M lotto ticket, the secret to old age and the...
2021-05-241h 13The CX Central PodcastTaking Aussie Tech to the WorldTaking Aussie Businesses to the World
Host Justin Tippett interviews the CEO of Panviva, Ted Gannan, to learn more about how Knowledge Management Systems can transform a business and how Panviva evolved and took their product to the world.
In this episode:
What a Knowledge Management System actually is
How KMS can help any business
Why a Knowledge Management Platform can benefit more than just a contact centre
How Panviva’s strategy helped propel them into a global market
The challenges of breaking into a global market and why persistence pays!
We’ve got...
2021-05-1833 minGiddyUpDonnie kicks a goal and loses a leg!
Donnie kicks a goal and loses a leg!
In tonight’s live show Donnie was fired up after kicking his first goal albeit it came at the price of literally losing his leg!
It’s a bumper show with two live crosses and heaps of prize giveaways with all the usual segments:
In this week’s show:
Wacky, Weird & Wonderful – Mistaking eye drops for glue is never going to end well and a woman was arrested for not returning a VHS tape resulting in a criminal record.Once Upon a T...
2021-05-021h 20The CX Central PodcastContact Centre Myths Part 1Contact Centre Mythbusting Part 1 – Customer Wait Time
In part 1 of their Mythbusting episodes, they focus on Customer Wait time including:
Service Levels/Response Times
Intervals
Quality versus Performance
Industry Standards
Wait time metrics including abandonment rate & ASA
Using readerboards/call boards
It’s a short (under 25 minutes) fun and educational insight into contact centre management suitable for anyone who manages (or would like to manage) a contact centre.
Listen to the Podcast:
You can play directly in the browser below right now or you can find the Podcast in all your usua...
2021-04-2623 minGiddyUpDonnie makes his footy comeback
Don makes a footy comeback
Don was fresh off his football comeback (yes, that’s right , he’s only got one leg but that has never stopped him doing anything!) and we’re not sure if it was the drugs or the adrenalin but boy was this show a monster!
After last weeks attempt of doing the show live from Justin’s studio, JT has booted Don back to his place while he sorts out some new tech solutions. In other words, it’s an excuse for JT to upgrade the studio to handle two...
2021-04-191h 30The CX Central PodcastTalking CX with Daniel OrdThe Truth About CX
In this episode of the CX Central Podcast Justin Tippett and Daniel Ord talk openly and honestly about Customer Experience including:
Real-world learnings from conducting a range of CX classes (what people struggle with, what are the wow moments etc)
A definition of what CX actually is (including a version that Daniel uses a lot in his classes)
The difference between Customer Service and Customer Experience (so you’ll never be confused again!)
Why it’s so hard to get traction on CX within organisations along with a hot tip on how to c...
2021-04-0929 minThe CX Central PodcastInterview with Marc CarriereInterview with Marc Carriere
Justin Tippett interviews Marc Carriere to discuss the perils and opportunities of promoting contact centre Team Leaders from within the centre. Includes 5 best-practice tips for being a great Team Leader in a contact centre!
Listen to the Podcast:
You can play directly in the browser below right now or you can find the Podcast in all your usual places to download and listen to later.
Watch the Podcast:
As well as listening to the podcast, you can also watch the interview...
2021-04-0629 minThe CX Central PodcastInterview with Dr. Jason PriceInterview with Dr. Jason Price
Host of the CX Central Podcast Justin Tippett interviews Dr. Jason Price – formerly the leader of an independent management consultancy that helps businesses improve the quality, efficiency and performance of customer-facing services.
Jason has extensive experience in helping a range of businesses transform their customer experience and in this podcast we discuss:
What C-suite leaders should do to change the customer experience;
How contact centre leaders and front line staff can tackle organisation silos that prevent service improvement;
Why story-telling based on customer complaints and feedback helps make the ca...
2021-03-0946 minThe CX Central PodcastInterview with Maksim LukascukInterview with Maksim Lukascuk, Sales Engineering Manager, Avaya (Nordic Region)
Host of the CX Central Podcast Justin Tippett interviews Maksim Lukascuk, Sales Engineering Manager, Avaya (Nordic Region)
Maksim has extensive experience in contact centre technology delivering a range of large and complex CX and EX projects for Avaya.
But in additional to be an expert at contact centre technology, Maksim has also gained his CCXP (Certified Customer Experience Professional) qualifications that give him a unique insight into using technology to improve the customer experience (and how the two are intertwined).
In...
2021-02-2040 minThe CX Central PodcastInterview with Julien RioHost Justin Tippett interviews Julien Rio, Senior Director of Marketing for RingCentral to discuss the merging worlds of cloud contact centres, marketing and customer experience (CX).
2021-02-1239 minThe CX Central PodcastInterview with Amy GibsonOn this CX Central Podcast we interview Amy Gibson, Customer Engagement Manager for Baptist Care.
2021-02-0847 minThe CX Central PodcastWhat is a Knowledge Management System?On this CX Central Podcast we talk to Brad Shaw, Managing Director of livepro to learn all about Knowledge Management in contact centres.
2020-11-2337 minThe CX Central PodcastWhat is the CCXP (Certified Customer Experience Professional)?We talk to Daniel Ord, a Recognised Training Provider for the CXPA about their CCXP credential and what it takes to achieve it.
2020-11-2038 minThe CX Central PodcastBPOs/Outsourcing though COVID and beyondIn this CX Hustle Podcast host Justin Tippett and global Contact Centre expert Daniel Ord discuss Quality Assurance programs in the contact centre.
2020-11-0937 min
Dev Game ClubDGC Ep 222: SWRC Bonus Interview with Jeremie TalbotWelcome to Dev Game Club, where this week we at last complete our series on Republic Commando, with an interview with technical artist Jeremie Talbot, now at Pixar as a Characters Supervisor. Dev Game Club looks at classic video games and plays through them over several episodes, providing commentary. Podcast breakdown: 0:53 Interview 1:12:01 Break 1:12:35 Feedback Issues covered: growing up in Canada, going to college in the states, interning for Alias, bartering skills with a weather station, starting at a company that dissolved, joining up with LucasArts, maintaining family relationships through video games, "When you're working on...
2020-07-291h 37
The Tea with Bri23. The Tea with Bri and Sam SBri sits down with Sam Slupski (pronouns: she/her/hers) to 'spill the tea' about abandonment, raising and setting boundaries with your parents, and creating quiet space for your mental health.
Sam can be found on Instagram at @samfromkc. Here website is samanthaslupskipoetry.com.
During the episode we discussed:
8 Billion Trees
The Body Keeps the Score by Bessel van der Kolk M.D.
On Being with Krista Tippett : How Trauma Lodges in the Body with Bessel van der Kolk
*This episode was recorded on Sunday, April 19, 2020 .
...
2020-05-281h 18The CX Central PodcastQuality Assurance Programs in the contact centreIn this CX Hustle Podcast host Justin Tippett and global Contact Centre expert Daniel Ord discuss Quality Assurance programs in the contact centre.
2020-02-1030 minThe CX Central PodcastThe right way to do gamification at workWe talk to contact centre & gamification expert Luke Jamieson to learn about the benefits of gamification at work and how to implement it successfully.
2019-12-1725 minThe CX Central PodcastContact Centre Recruitment in 2020In this episode of the CX Hustle Podcast, we chat to James Witcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.
2019-12-1132 minThe CX Central PodcastTips for new call centre managersOur latest podcast has some great tips for new call centre managers featuring industry gurus Daniel Ord and Justin Tippett.
2019-11-1319 minThe CX Central PodcastCall Centre Outsourcing in 2019We explore Call Centre Outsourcing in 2019 and what BPOs will look like in the future with Peter Monk from Concentrix on the CX Hustle Podcast.
2019-10-2714 minThe CX Central PodcastWhat is Customer Experience?If you keep hearing the term 'Customer Experience' but you're not really sure what the hell it means this episode will explain it all.
2019-10-1822 minThe CX Central PodcastWhat call centre manager level are you?In their latest podcast, Justin Tippett and Daniel Ord examine the different skill levels of the call centre manager along with the most important skill you need in call centre management today.
2019-09-2920 minThe CX Central PodcastWhat is a Knowledge Management Tool?this podcast (and associated article) we explore the value of Knowledge Management Tools for call centres and how they can transform your business.
2019-08-0829 minThe CX Central PodcastHow can you extend your call centre career?In this Podcast we speak to Daniel Ord about how to move your call centre career towards the much broader opportunities in Customer Experience (CX) Management.
2019-07-2920 min
Hypnosis Bliss and RelaxationJan. 15: There just isn't any interest in Goldy from the rest of the NHLElliotte Friedman HNIC Reporter 06:00:00 - Dave Tippett NHL Seattle 50:00:00 - Justin Dunk Sportsnet CFL 100:00:00
2019-01-162h 20The CX Central PodcastCustomer Journey MappingIn this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!
2018-11-0225 min
Overshare: Honest Conversations with CreativesTina Essmaker on Resiliency and Embracing the Great ContentmentHost Justin Gignac (@justingignac) sits down in the studio with Tina Essmaker (@tinaessmaker) for a deeply personal conversation. Tina opens up about loss, divorce, resiliency, and new beginnings as she moves on from her role as Co-Founder and Editor in Chief of The Great Discontent. She embarks on this next chapter of her career as a coach, speaker, and writer with courage and enthusiasm.
Tina has made a career out of listening to and supporting others. For more than a decade, she was focused on social work helping runaway and homeless teens. Then co-founded TGD where she...
2018-10-2200 minThe CX Central PodcastTriple Zero Contact Centre Part 2We continue our fascinating insight into the ESTA (Triple Zero) call centre and how they manage the call centre and their staff in a high-stakes workplace.
2018-10-0724 minThe CX Central PodcastUnderstanding Erlang C for call centresA great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
2018-09-2119 minThe CX Central PodcastTriple Zero Contact Centre Part 1ESTA is the contact centre that handles the Triple Zero emergency calls in Victoria and in this podcast, we get an amazing insight into their call centre operations and people management.
2018-09-1529 minThe CX Central PodcastWhat are Net Promoter Scores?If you've heard the term NPS but not quite sure what it means then this episode will explain the basics behind the Net Promoter Score along with some of the common pitfalls businesses are making, especially in a contact centre environment.
2018-08-2208 minThe CX Central PodcastInterview with Daniel OrdThis episode Justin is joined by Founder & Director of Omnitouch Daniel Ord as they discuss a range of topics impacting the call centre industry.
2018-06-0330 minThe CX Central PodcastThe CX Hustle Podcast IntroductionJoin Justin Tippett as the host of the CX Hustle podcast as he brings you the latest tips, insights and trends specifically relating to Customer Experience (CX) and call centres including interviews with key Call Centre industry leaders.
2018-05-1401 min
??pod20: Talking about the show on the showWe're about to take a short break! This episode is about where the show has been and where it is going. John sings the praises of incrementalism. Our list of dream guests is getting long.
Links:
Fits + Starts Listener Survey
Best way for artists and creators to get sustainable income and connect with fans | Patreon
In Praise of Incrementalism - Freakonomics Freakonomics
Ta-Nehisi Coates (@tanehisicoates) | Twitter
patrice o'chill (@patthemanager) | Twitter
Lil Chano From 79th (@chancetherapper) | Twitter
Kashana (@kashanacauley) | Twitter
(((Fr.Ballecer,SJ))) (@padresj) | Twitter
Sonal Chokshi (@smc90) | Twitter
Krista Tippett (@kristatippett) | Twitter
Stewart Butterfield (@stewart) | Twitter
Justin McElroy (@JustinMcElroy) | Twitter
...
2017-08-0234 min??pod20: Talking about the show on the showWe're about to take a short break! This episode is about where the show has been and where it is going. John sings the praises of incrementalism. Our list of dream guests is getting long.
Links:
Fits + Starts Listener Survey
Best way for artists and creators to get sustainable income and connect with fans | Patreon
In Praise of Incrementalism - Freakonomics Freakonomics
Ta-Nehisi Coates (@tanehisicoates) | Twitter
patrice o'chill (@patthemanager) | Twitter
Lil Chano From 79th (@chancetherapper) | Twitter
Kashana (@kashanacauley) | Twitter
(((Fr.Ballecer,SJ))) (@padresj) | Twitter
Sonal Chokshi (@smc90) | Twitter
Krista Tippett (@kristatippett) | Twitter
Stewart Butterfield (@stewart) | Twitter
Justin McElroy (@JustinMcElroy) | Twitter
...
2017-08-0234 min
Fits + Starts20: Talking about the show on the showWe're about to take a short break! This episode is about where the show has been and where it is going. John sings the praises of incrementalism. Our list of dream guests is getting long.
Links:
- [Fits + Starts Listener Survey](https://docs.google.com/forms/d/1NF2G-it-vfvxLwsJxh9NMSKbaFgVl6kUehizFX-4S3o/edit "Fits + Starts Listener Survey")
- [Best way for artists and creators to get sustainable income and connect with fans | Patreon](https://www.patreon.com/ "Best way for artists and creators to get sustainable income and connect with fans | Patreon")
- [In Praise of Incrementalism - Freakonomics...
2017-08-0200 min??pod20: Talking about the show on the showWe're about to take a short break! This episode is about where the show has been and where it is going. John sings the praises of incrementalism. Our list of dream guests is getting long.
Links:
Fits + Starts Listener Survey
Best way for artists and creators to get sustainable income and connect with fans | Patreon
In Praise of Incrementalism - Freakonomics Freakonomics
Ta-Nehisi Coates (@tanehisicoates) | Twitter
patrice o'chill (@patthemanager) | Twitter
Lil Chano From 79th (@chancetherapper) | Twitter
Kashana (@kashanacauley) | Twitter
(((Fr.Ballecer,SJ))) (@padresj) | Twitter
Sonal Chokshi (@smc90) | Twitter
Krista Tippett (@kristatippett) | Twitter
Stewart Butterfield (@stewart) | Twitter
Justin McElroy (@JustinMcElroy) | Twitter
...
2017-08-0234 min??pod20: Talking about the show on the showWe're about to take a short break! This episode is about where the show has been and where it is going. John sings the praises of incrementalism. Our list of dream guests is getting long.
Links:
Fits + Starts Listener Survey
Best way for artists and creators to get sustainable income and connect with fans | Patreon
In Praise of Incrementalism - Freakonomics Freakonomics
Ta-Nehisi Coates (@tanehisicoates) | Twitter
patrice o'chill (@patthemanager) | Twitter
Lil Chano From 79th (@chancetherapper) | Twitter
Kashana (@kashanacauley) | Twitter
(((Fr.Ballecer,SJ))) (@padresj) | Twitter
Sonal Chokshi (@smc90) | Twitter
Krista Tippett (@kristatippett) | Twitter
Stewart Butterfield (@stewart) | Twitter
Justin McElroy (@JustinMcElroy) | Twitter
...
2017-08-0234 min
Sorta AwesomeEp. 61 The best books to read right now!
Track down your library cards, charge up the Kindles, and find a bag big enough to haul all of your books to the pool this summer! This week, Megan welcomes regular co-host Laura Tremaine and returning guest Cara Pence to Sorta Awesome to spill on the best books you're going to want to read right now. From gorgeously crafted fiction to engaging true stories to books they can't wait to be released, this list won't let you down! Awesome of the Week Unreal Raise You Up/Just Be, Kinky Boots A Color Story SHOW NOTES Voxer app SortaLiterary Facebook group...
2016-05-2755 min
Musikrevyn i P2CD-revyn söndag 29 novemberViolinisten och kontratenoren Dmitri Sinkovsky både sjunger och spelar Vivaldi, BBC:s kör och orkester framför musik av E. Elgar och Sofia Nyblom möter den georgiska violinisten Lisa Batiashvili. I panelen sitter Bengt Forsberg, David Björkman och Johanna Paulsson som tillsammans med programledaren Johan Korssell betygsätter följande skivor:SINKOVSKY PLAYS AND SINGS VIVALDI De fyra årstiderna, Cessate omai cessate, kantat Dmitri Sinkovsky, violin, countertenor och dirigent La Voce Strumentale Naïve OP 30559EDWARD ELGAR Gerontius dröm, Sea Pictures Sarah Connolly, Stuart Skelton, David Soar BBCs Symfoniorkester och kör Andrew Davis, diri...
2015-11-2900 min
The Titanium Physicists PodcastEpisode 23: Quantum Tunnelingwell. here is a very stupid riddle: How does a very small mole?
if you answer it, send me an email and i'll send you a prize.
lets talk shop.
1) todays show is about quantum tunneling. it features henry Reich blowing us all out of the water with his high caliber explanations. It also features Justin Pierce of Wonderella fame. you should watch one minute physics videos and read wonderella. skip work today.
2.0) sorry about the sound quality, i'm still fighting a new internet connection. I'm doing my best, and i...
2012-10-0150 min