Shows
VUX WorldNiCE & Cognigy: The AI arms race in CX has begunThe AI arms race in customer experience just got serious. We’re joined by industry legends Nerys Corfield (Injection Consulting), Jon Arnold (J Arnold & Associates), and Henry Iversen (boost.ai) to unpack one of the biggest AI moves in recent memory: NiCE’s $955M acquisition of Cognigy.We break down what this deal means for the future of AI-first contact centres, the fate of best-in-class point solutions, and the broader shift toward an AI-led customer experience strategy. From questions of market consolidation and vendor lock-in to the culture clash between product-led innovation and marketing muscle, we shar...
2025-08-0845 min
VUX WorldInside the analyst’s mind: How AI is reshaping enterprise communications with Jon ArnoldFrom the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the opportunities shaping the future of business communications in this episode. We’re joined by Jon Arnold, an independent tech analyst, for a conversation about the shifting landscape of enterprise communications. We talk about analysts' unique role in shaping vendor strategy and market perception. We discuss the current state of business communications technology, examining what Jon describes as the "three-legged stool" of cloud communications: CCaaS, CPaaS, and UCaaS. We discuss how these previously distinct domains are...
2025-07-281h 02
VUX WorldInside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky RekkersIn this episode of VUX World, we chat with Kellin Sjoerds and Ricky Wekker, Conversational AI Engineers at Essent - the Netherlands’ largest utility provider and part of the E.ON Group to uncover the story behind their groundbreaking agent assist tool, Bolt.Bolt is an AI-powered agent copilot that has transformed Essent’s call centre operations, shaving an average of 60 seconds off every call and delivering over €1.8 million in savings, not through layoffs, but by reducing dependence on BPOs.We unpack the full journey behind Essent’s AI copilot, Bolt, starting with a simple...
2025-07-1159 min
VUX WorldFrom IVR to AI: The future of voice testing in contact centres with Satish Barot, KlearcomAs generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical. In this episode, we speak with Satish Barot, CTO at Klearcom, about the evolution of contact centre technology and the critical role of quality assurance in AI voice systems. We explore how organisations gradually transition from traditional DTMF-based IVR systems to more sophisticated conversational AI and generative AI solutions. Satish shares insights on why this shift is happening incrementally, with many companies adopting hybrid approaches that run traditional and AI-powered systems side by side while they evaluate pe...
2025-07-0450 min
VUX WorldThe enterprise AI evolution nobody’s talking about with Merlin Bise, Inbenta74% of CEOs think their jobs are on the line because of AI. Not because AI might replace them, but because failing to implement it successfully could cost them everything.Merlin Bise, CTO of Inbenta and former Head of Technology at a firm acquired by the London Stock Exchange, joins us to share how Inbenta is helping enterprises modernise their customer experience. Merlin explains that so many AI deployments fail, not because the technology is lacking, but because companies often bet on the wrong frameworks, overlook data foundations, or underestimate the importance of testing. ...
2025-06-271h 02
VUX WorldGaining clarity in conversational AI live from Boost CampIn this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI: Ben Maxim, CTO at Michigan State University Federal Credit Union (MSUFCU), Åse Marthinsen, who leads generative AI at Norway’s largest bank, DNB and Nick Mitchell, Chief Revenue Officer at boost.ai.We cover the ever-changing landscape of conversational AI, including aligning teams, integrating data across channels and designing experiences that are on brand and human-centric.We look at how organisations are managing thousands of conversational intents with lea...
2025-06-2031 min
VUX WorldHow True Classic tailored AI for customer experience with Jordan GeskyIn this episode, we explore how True Classic, a men's apparel brand, is leveraging AI to transform its customer support with Jordan Gesky, Senior Customer Experience Manager.We look at True Classic’s journey from rule-based automation to generative AI across multiple channels. Jordan talks about how their AI assistant, Crue, now handles customer service inquiries through chat, email and phone channels and how that’s reduced costs and time to resolve.We get into the practicalities of AI in customer service, including continuous auditing, clear guidelines and giving AI a brand voice. Jord...
2025-06-1351 min
VUX WorldAI vs BPO: Foundever's transformative journey with Guillaume LaporteIn this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever - a $4 billion BPO giant with 150,000 employees worldwide. Guillaume explains the massive impact of generative AI on the BPO industry, why it’s the biggest threat and the biggest opportunity for contact centres today.From deciding whether to buy, build or partner on AI solutions to navigating multiple client systems and languages, Guillaume shares how Foundever is transforming its workforce with AI-powered tools like EverAssist. Guillaume also explains why Foundever built its own internal version of ChatGPT rather than licensing OpenAI’s solution, savi...
2025-06-0658 min
VUX WorldDesigning for generative AI: The UX evolution at Prudential with Alex ShinGenerative AI has changed everything - from how we build to how we design. In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.Alex shares his journey from studying Social Policy to UX and conversation design, including how he helped launch Prudential’s first customer-facing chatbot in 2022.We talk about how Prudential’s NLU-based chatbot is consistently getting customer satisfaction scores above industry standards and how the company is exploring generative AI solutions for both intern...
2025-05-3044 min
VUX WorldThe mid-market’s AI agent advantage with Braden Ream, VoiceflowWhat if the most exciting AI agent innovation isn’t happening in the enterprise, but in the mid-market?In this episode, we unpack Voiceflow’s explosive growth, the shift from flowcharts to frameworks, and why success today isn’t about having the smartest model, but about how you deploy it.We explore how to build reliable, production-grade agents, the rise of self-improving systems, and the emergence of agent-to-agent orchestration.And while mid-market companies are moving fast, Braden explains why enterprise adoption is inevitable, and what it’ll take to reach that tip...
2025-05-2251 min
VUX WorldThe mad genius of using LLMs as classifiers with Katherine Munro, SwisscomIn this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.Large Language Models (LLMs) are powerful, multi-purpose tools. But would you trust one to handle the precision of a classification task?It’s an unlikely fit for an LLM. Classifiers typically need to be fast, accurate, and interpretable. LLMs are slow, random black-boxes. Classifiers need to output a single label. LLMs never stop talking.And yet, there ar...
2025-05-161h 35
VUX WorldBuilding AI maturity at Pandora with Sonia IngramIn this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.Many organisations aiming to get started with AI and generative AI often focus on short-term, point solutions to specific problems. This emergent strategy often led from the grassroots to solve siloed departmental pain points can work for proof of value. But it rarely scales.For example, a chatbot that handles returns brilliantly may not be equipped or supported to drive sales conversations. If the...
2025-05-091h 08
VUX WorldConversations Squared #6 - Kane SimmsOh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who's usually asking the questions - Kane Simms! What's he learned in the past 5 years? Where's the industry headed? What about Alexa and Google Assistant? Listen to Kane's responses to these questions and more...0:00 Intro4:00 Conversations and listening7:00 We need patience for conversational AI9:00 30 seconds, go!11:10 What surprised you most about the industry when you started VUX...
2023-03-0241 min
VUX WorldLearnings from designing over 300 chatbots with Jim-Rowe BotIf you're a keen part of the conversational AI community, you'll likely know Jim Rowe-Bot. Jim has immense experience in designing conversational AI applications, having worked on over 300 chatbot projects. Jim Rowe-Bot joins Kane-versational AI to chat about lessons learned, best practice and the future of conversational AI.Purchase Jims ebook "How To Be a Great Conversational Designer" here: https://www.paypal.com/webapps/hermes?token=30810429YL523245M&useraction=commit&mfid=1671185940654_f568963212092 The botrepreneurs website: https://www.botrepreneurs.live/ Hosted on Acast. See acast.com/privacy for more information.
2022-12-161h 01
VUX WorldAn AI modelled on the human brain, with Peter Voss, CEO, AigoPeter Voss coined the term ‘AGI’ (artificial general intelligence) and is one of the best brains in the business to discuss the real potential of artificial intelligence to behave like humans. Can we build machines that can think? That are conscious? What needs to happen for us to have that ever-present AI assistant we’ve been dreaming of? The JARVIS, the Holly, the Computer, the Hal’s of the world. Peter Voss is the co-founder, CEO and Chief Scientist at Aigo, a conversational AI technology that uses a brain-like cognitive architecture – also known as ‘The Third Wave of AI’. Accor...
2022-08-241h 05
VUX WorldShooting the shiz with Balto's Marc Bernstein 003Marc Bernstein, CEO, Balto, and Kane Simms, CEO, VUX World, knock their heads together again in another episode of shoot the shiz, discussing the latest trends in CX and beyond, including: Friendly competition - zoom and GenesysIrish Bank - 2 hour wait timesNearly 20% of brands have seen a dip in customer experience quality.A great post from Andrew Moorehouse on the Death of Live Chat. Analysis from studying 10,000 live chat transcriptions. It’s bad. “Not bad meaning bad, but bad meaning good” (Shout out to Run DMC).Check out BaltoSubscri...
2022-06-0854 min
VUX WorldTransforming customer communications with Shawn Edmunds, CRO, LumenvoxLumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers. Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.00:00 Intro, presenting Deepgram and Symbl.ai02:35 Introducing Shawn Edmunds05:00 Nokia, Nuance and exposure to AI08:00 AI hype vs belief 10:15 Bad IVR experiences13:40 Lumenvox15:30 2013 vs today19:20 Lumenvox capabilities25:20 Top drawer use cases
2022-02-221h 00
VUX WorldShooting the shiz with Balto's Marc Bernstein 002Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.00:00 Howdy, Super Bowl01:16 The magic of voice06:55 Limitations and potential of voice and smart TVs13:13 Why hasn't Alexa got better faster?17:00 Alexa: verticalising vs ecosystems20:35 Charter's first class phone service28:00 Moving from reacting to proactive CX31:38 Technology and consistency34:30 DeepMind's AlphaCode: computers that can code37:40 AI to enhance developer productivity41:20 Productivity vs the creation of crap
2022-02-1551 min
VUX WorldConversational AI at scale with Philipp Heltewig, CEO, CognigyMany companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change.Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI today... Scale.And, crucially, how to do it properly.LinksVisit Cognigy.comLearn at the Cognigy AcademyPresented by De...
2022-01-281h 03
VUX WorldExploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.aiSymbl.ai is on a mission to revolutionise work, from lead generation, internal meeting management, sales and customer care.Join CEO, Surbhi Rathore, and VUX World's Kane Simms, to explore what conversational intelligence is, and businesses are using it to create impactful experiences and results.Presented by Deepgram and Symbl.aiSymbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights...
2022-01-201h 01VUX WorldShooting the shiz with Balto's Marc Bernstein 001The first in a new collaborative series where Kane Simms, founder of VUX World and host of this VUX World podcast, and Marc Bernstein, CEO at Balto and host of the Reimagining the Contact Centre podcast, join forces to discuss and analyse broader technology and customer behaviour trends, and how it relates to the adoption and usage of AI.In this first episode, we discuss:The impossibility of finding a note-taking app that does it allCapability provision vs productThe value and challenges of tech starting in academiaBrain-machine interfacesThe pace of tech advancement...
2022-01-121h 15
Future Ear Radio087 - Kane Simms - The State of Conversational AI Heading into 2022Guest: Kane Simms - Founder of VUX World
Topic: The State of Conversational AI Heading into 2022
For the last podcast of 2021, Kane Simms joins Dave to provide the listeners with an update on everything that's currently transpiring within the conversational AI space and where Kane believes the technology is moving toward in 2022.
As Dave mentions at the beginning of the conversation, the reason that conversational AI is relevance to the world of hearing healthcare is because of the increasing feasibility of utilizing conversational AI with one's hearing device (hearing aids or hearables). So, i...
2021-12-291h 06VUX WorldWhat's new in conversational AI 001Stories covered:LinkedIn allows newsletters in the UK: sign up to conversational AI and NLP hereKane closes SwissCognitive Cognitive Virtual event with 'AI strategy in 5 days' talkWake word detection with SoundHound's Darin ClarkMicrosoft release contact centre with AI at its coreThe future of NLU with Chandra KhatriMaking audio more discoverable with Gal KleinSymbl.ai raises $17m. Join CEO, Surbhi Rathore on VUX World Live on 25th NovemberInworld AI raises $7mNVIDIA's Audio2FaceCoinbase acquires AgaraSonos voice assistant code leaked Hosted on Acast. See acast.com/privacy for more information.
2021-11-0946 min
The Speechly PodcastKane Simms of VUX World on Voice UIs for Customer Relationship Management (CRM) - Ep. 3Welcome to another episode of the Speechly Podcast. In this episode, we cover the following topics in the Voice User Interface space with Kane Simms of VUX World:
- The importance of getting specific when training Speech Recognition and Natural Language Understanding models.
- Where User Behavior with Voice UIs is at today and how that could have better directed the Einstein Voice Assistant rollout
- Why you should focus on user problems before prioritizing the technology used to solve the problem
- How Multi-Modality was overlooked and...
2021-09-1357 min
The Voicebot PodcastKane Simms Co-Founder of VUX World on Voice Strategy, User Experience, and Industry TrendsKane Simms is co-founder of VUX World, a voice studio, design consultancy, and creator of a popular industry podcast and numerous LinkedIn videos. Today, we discuss voice user experience design and specifically cover some elements of VUX World's methodology when working with clients. We also review voice strategy, industry trends, and much more. Kane is an astute observer of the voice industry landscape and one of the technology's most effective champions.
2020-11-161h 53
Bixby Developers ChatVoice and Podcasts with the Dynamic Duo: Kane Simms and Dustin CoatesIn this episode, Roger talks with Kane Simms and Dustin Coates. Kane and Dustin are most well know for their VUX World podcast (a must-listen) and are very accomplished voice pros!We discuss how they got started in voice and what keeps them excited in voice and conversational AI.Kane tells us how the VUX World podcast was created, how Dustin was added as the co-host and he reveals a surprising fact about him and Dustin.Kane and Dustin talk about both success and challenges in podcasting. How do you pick guests? How...
2020-09-151h 11
VUX WorldAmazon's Paul Cutsinger tells us what's newAfter covering the top new Alexa features for marketers and the top features for developers, we were getting a lot of questions from the community about the new Alexa features announced during Alexa Live 2020. So, what better way to dive deep into them than by sitting down with someone who had a hand in creating a great deal of them.Paul Cutsinger is known within the voice community for being one of the first Alexa developer evangelists and teaching people all over the world how to build skills. Now, he's moved into more of a product role...
2020-09-021h 08
VUX WorldYour audio strategy's Holy Trinity with Ron JaworskiRon Jaworski, CEO Trinity Audio, joins us to share how to satisfy the user, the publisher and the advertiser with your audio strategy.The Holy Trinity of your audio strategyTrinity Audio's philosophy is to satisfy users, publishers and advertisers in an attempt to provide value to all three with audio. Trinity Audio's technology turns any webpage into audio using text to speech and allows publishers to then distribute that on their websites, as well as through any other audio channel, such as Spotify, podcast players, Flash Briefings, via an R...
2020-08-241h 04
VUX WorldDesigning human-like voice bots for IVR with Einav ItamarEinav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conversations for IVR bots, the impact of coronavirus on call centre demand and how organisations are approaching automating incoming call centre calls with AI.Need help with call centre automation? Book a free 20 minute consultation.Designing human-like voice bots for IVROne thing is for sure: Covid-19 hit call centres hard.Some saw the frailty o...
2020-08-0357 min
VUX WorldAutomating call centres with AISPONSORED BY PROJECT VOICE CATALYSTProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project Voice: Catalyst is helping others and can help you.Contact Ray Kyle, Score Publishing's Director o...
2020-07-141h 05
VUX WorldMulti-modal design with Google's Daniel PadgettSponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project Voice: Catalyst is helping others and can help you.Contact Ray Kyle, Score Publishing's Director of Business D...
2020-06-2250 min
VUX WorldAlexa is part of the family now with Rozzi MeredithSponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project Voice: Catalyst is helping others and can help you.Contact Ray Kyle, Score Publishing's Director o...
2020-06-151h 04
VUX WorldUsing voice to make Scientists more productive with Dan DeAlmeidaSponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project Voice: Catalyst is helping others and can help you.Contact Ray Kyle, Score Publishing's Director o...
2020-06-1553 min
VUX WorldSMS conversation design with Hillary and Matthew BlackSponsored by Project Voice CatalystProject Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives.Accelerating your business months ahead of where you otherwise would be.No matter what industry - publishing, healthcare, automotive, banking, gaming, hospitality - Project Voice: Catalyst is helping others and can help you.Contact Ray Kyle, Score Publishing's Director o...
2020-06-151h 00
VUX WorldThe Rundown: THE API, Beeb and the most recognisable audio logosKane Simms and Dustin Coates rundown this week's top stories in voice and conversational AI.Top stories this week:Open AI APIThe Beeb, BBC's voice assistant in public BetaFlipkart launches voice assistant for webMicrosoft files patent for smart speakerVeritonic Audio Logo Index 2020 Hosted on Acast. See acast.com/privacy for more information.
2020-06-1250 min
VUX WorldThe Rundown: Voice authenticated purchasing and bye bye Google Home?Stories covered this week:Subvocal recognitionMIT Alterego Communicated with a Computer Through SubvocalizationNuEyes Partners with Third Eye for voice controlled device for low-visionGoogle assistant beta voice match for purchasesGoogle home is no more? Microsoft Cortana - new voice for work flow featuresApple glass leakedDatch - voice-visual platform for factories secures $3.2 mill in funding Hosted on Acast. See acast.com/privacy for more information.
2020-05-2954 min
VUX WorldDesigning natural conversations with IBM's Bob MooreMagic happens when you take patterns and systems of nature and apply them to solve human problems.✈️ Aeroplane wings are inspired by birds🚗 Wet tyre treads have been inspired by the toe pads of tree frogs💡 LED bulbs can be made more efficient by mimicking the scales on a Firefly’s abdomen📸 Canon cameras imitate the structure of a moth’s eye to reduce lens flare🚞 High speed trains in Japan were based on a Kingfisher’s beak. They use 15% less electricity and are 10% fasterWhat happens when you take a conver...
2020-05-261h 14
VUX WorldWhat is text-to-speech and how does it work with Niclas BergströmEvery voice assistant needs three core components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU) and Text-to-Speech (TTS). We've already covered what Automatic Speech Recognition is and how it works with Catherine Breslin and in this episode, we're covering the latter, text-to-speech.To guide us through the ins and outs of TTS, we're joined by Niclas Bergström, a TTS veteran and co-founder of one of the largest TTS companies on the planet, Readspeaker.Text-to-speech is the technology that gives voice assistants a voice. It's the thing that produces the synthetic vocal sound tha...
2020-05-1853 min
VUX WorldThe Rundown: Talking volcanos finding gaps you can Read Along toThis week's top stories:Google’s Read Along Vernacular.ai raises $5.1 million led by Exfinity Ventures, Kalaari CapitalHR AI system, Paradox AI gets 40m funding for replacing the ‘boring’ jobsConverseNow has closed a $3.25 million seed funding round led by Bala InvestmentsOmilia, a conversational artificial intelligence platform developer, has raised $20 million in a funding round led by Grafton CapitalGetting the tone right - automated copy generation has to be retrained in a time of crisisStores may use voice assistants to transform shoppin...
2020-05-1553 min
VUX WorldVoice technology and music with Dennis Kooker and Achim MatthesMusic has been the top use case on smart speakers pretty much from the beginning. Having any song you like at your beckoning call makes playing music around the house easier than ever. And households that play music out loud are, apparently, happier households. It doesn't require too much thought, either. So, discoverability isn't as much of a challenge as with skills, actions and services. If you want to play some Michael Jackson, just ask. Having said that, music consumption habits are advancing. According to Pandora, more people are listening to up-beat, exercise music during lock...
2020-05-141h 06
VUX WorldThe Rundown: Talking elevators and clever BlendersStories covered:Talking elevators and the Scottish elevator sketchContact centre voice biometricsGoogle Assistant's voice matchFacebook Chatbot, Blender, can talk about anything. See some sample dialogues and try it out.Juniper researchNPR Smart Audio ReportPandora's listening habit changesAI conference on Aminal FarmClaire Mitchell on VUX World Hosted on Acast. See acast.com/privacy for more information.
2020-05-0755 min
VUX WorldVoice technology for kids with Dr. Patricia ScanlonDustin and Kane are joined by Patricia Scanlon, CEO SoapBox Labs, to discuss how its specialist speech technology for kids is being used and scaled across the globe to help kids learn to read and more.In this episode: voice tech for kidsImagine being able to have your child read to an iPad and have it tell them how they’re doing. Whether they’re pronouncing the words right and encouraging them to improve.Imagine, as a parent or teacher, being able to report on different child’s progress so that...
2020-04-3047 min
VUX WorldEthical design with Microsoft's Deborah HarrisonDeborah Harrison was the very first writer on the Cortana team and defined the personality of Microsoft's digital assistant that is used on over 400m surfaces globally.In this talk, we chat to Deborah about the importance of personality and persona in conversational experiences, and the critical responsibility of ethical design.LinksFollow Deborah on Twitter Hosted on Acast. See acast.com/privacy for more information.
2020-04-2454 min
VUX WorldMeasuring your share of voice with Andy HeadingtonVoice search is growing. As smart speaker adoption increases and people use the voice assistants on their phones more and more, voice is playing an increasing role in more customer journeys.But what's your share of voice? How often does your company 'rank' for the search terms you'd like to rank for?Amazon and Google are tight-lipped about voice search volumes and don't offer any way of tracking voice search performance for websites, skills or actions.Thankfully, Andy Headington and his team at Adido, has created a tool that lets you do just...
2020-04-1447 min
VUX WorldWhat is automatic speech recognition and how does it work? With Catherine BreslinWhat is speech recognition and how does it work?Automatics speech recognition (also known as ASR) is a suite of technology that takes audio signals containing speech, analysis it and converts it into text so that it can be read and understood by humans and machines. It's the technology that makes voice assistants like Amazon Alexa able to understand what a user says.There's obviously a whole lot more to it that than, though. So, in today's episode, we're speaking to one of the most knowledgable and experienced speech recognition minds the world has to o...
2020-03-3052 min
VUX WorldAlexa for retailers and the voice shopping landscape with Shilp AgarwalVoice shopping on Alexa and Google Assistant smart speakers is a $2bn market today, and is forecast to explode. I've wrote about the potential of voice shopping for the Harvard Business Review last year, but things are starting to pick up.According Amazon's Patrick Gauthier, 20% of Americans are ready for voice shopping now, and 39% of all Americans will complete some part of their purchase journey via voice by 2022.And while it might not generate a huge percentage of sales today, the learnings that you'll gather through observing and collecting data on how customers are interacting with...
2020-03-2355 min
VUX WorldThe Rundown: coronavirus and voice, Spotify, user journeys and JovoCorona virus hits voice as Google removes coronavirus actions, Spotify looks like it's releasing a voice assistant and Jovo lets you build voice assistants everywhere.Presented by SparksSparks is a new podcast player app that lets you learn and retain knowledge while you listen.The Sparks team are looking for people just like you: podcast listeners who're also innovative early adopters of new tech, to try the beta app and provide feedback.Try it now at sparksapp.io/vuxStories discussed in this episodeGoogle reject c...
2020-03-1656 min
VUX WorldLive video broadcasting on Alexa with Tim McElreathThe Food Network aims to the be Peloton of cooking with live video broadcasting on Alexa. Director of Technology and Emerging Platforms at Discovery Inc., Tim McElreath, joins us to share how.Presented by SparksSparks is a new podcast player app that lets you learn and retain knowledge while you listen.The Sparks team are looking for people just like you: podcast listeners who're also innovative early adopters of new tech, to try the beta app and provide feedback.Try it now at sparksapp.io/vux
2020-03-0950 min
VUX WorldConversation design and grounding strategies with Jon BloomJon Bloom, Senior Conversation Designer at Google, joins us to share what a conversation designer does at Google, as well as some conversation design techniques used at Google, such as 'grounding strategies'. Presented by SparksSparks is a new podcast player app that lets you learn and retain knowledge while you listen.The Sparks team are looking for people just like you: podcast listeners who're also innovative early adopters of new tech, to try the beta app and provide feedback.Try it now at sparksapp.io/vux
2020-03-0251 min
VUX WorldThe voice design sprint with Maaike CoppensMaaike Coppens returns to share how you can go from zero to hero in one voice design sprint. From nothing at the beginning to a a validated use case and prototype at the end, with fun in the middle. Presented by ReadspeakerReadspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.They've been in th...
2020-02-2358 min
VUX WorldVoice at VaynerMedia, situational and sound design with Claire MitchellVaynerMedia are one of the leading global digital agencies. Director of Innovation at VaynerSmart, Claire Mitchell, joins us to share how VaynerMedia approach voice, as well as sharing some insights on situational design and sound design.Listen on:Apple podcasts | Spotify | YouTube | Overcast | CastBox | Spreaker | TuneIn | Breaker | Stitcher | PlayerFM | iHeartRadioPresented by ReadspeakerReadspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service...
2020-02-1758 min
VUX WorldHow your voice assistant talks is more important than what it says with Ben McCullochBen McCulloch shares his take on why intonation and emotion is imperative in creating high quality and trust-building voice experiences.Presented by ReadspeakerReadspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.They've been in the TTS game for over 20 years and have in-depth knowledge and experience in AI and Deep Neural Networks, which t...
2020-02-101h 02
VUX WorldFour Alexa Champions walk down memory lane with Nick Schwab, Eric Olsen, Tim Kahle and Steve ArkonovichWe catch up with 4 Amazon Alexa Champions to discuss the then, now and future of the Alexa skills ecosystem and the voice first community.Presented by ReadspeakerReadspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.They've been in the TTS game for over 20 years and have in-depth knowledge and experience in AI and Deep Neural Networks, w...
2020-02-0537 min
VUX WorldWhat is Twilio Autopilot?Twilio is a magical tool, and Autopilot is its NLU platform that voice devs and designers need to check out. In this episode we're taking a look at what Autopilot is, what are its core concepts, and how it differs from other NLU services.To get $10 free, use our referral link at www.twilio.com/referral/ZQRq9vMusic featured in this episode:Blossoming by Sound of MusicLogjam by Sound of MusicSaunter by Sound of MusicMassive_Attack by Sound of Music
2020-02-0313 min
VUX WorldPersona design and voice actors with Adva LevinAdva Levin joins us to share why you should design personas for your voice apps, how you can create them, as well as how to work with voice acting talent.Presented by ReadspeakerReadspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.They've been in the TTS game for over 20 years and have in-depth k...
2020-02-0329 min
VUX WorldMatchbox.io with Sarah Andrew WilsonSarah Andrew Wilson, Chief Content Officer at Matchbox.io, shares the secret sauce for creating the kind of Alexa skills you can build a business on.In this episode:This week, we speak to Sarah about the Matchbox.io stable of skills and discuss:What it’s like maintaining 18 Alexa skillsThe Opearlo acquisitionUnique advice for people and companies just getting startedThe 3-step Matchbox.io philosophy that runs through each of its Alexa skillsEcosystems and community and how the two drive engagementISPs and how Matchbox.io is monetising Alexa skillsHow changing 1 word led to a 17% in...
2020-01-0650 minVUX WorldThe rundown: the start of the talking twentiesThe first episode of the new year is both a reflection on how far we've come in the last 12 months, and what to look forward to in the year to come. This is a special episode as it's the first of a new decade. And in this episode of the rundown, we're getting deep. Biggest news stories of 2019:Apple acquires Pullstring - Was this an acqui-hire? Or is Apple using the Pullstring tool internally? Will we ever find out? Either way, 2019 started out with a big acquisition from a big player and...
2020-01-0353 min
Agile Digital BusinessPart 2 Interview with Kane Simms, VUX World, on putting customers first in design of voice experiencesKane Simms, co-founder and co-host of VUX World was my guest in Episode 24 of Agile Digital Business. Season 2 of the podcast is focused on preparing your business for the voice platform. This is Part 2 of my conversation with Kane. We talk about world-class voice experiences; a definition of an Amazon Alexa Skill; our experiences with creating a Flash Briefing; and we chat about the starting point for a marketing person who is looking to establish a presence for their brand in the voice platform. At the end of the show, you'll hear me...
2019-12-3142 min
Agile Digital BusinessPart 1 Interview with Kane Simms of VUX World about voice experiences that meet customer needsListen to insights about what voice means for your company in this conversation I held with Kane Simms, VUX World. He and I have a fun conversation about preparing for voice and designing for the voice platform with the customer in mind. This is Part 1 of a 2-part interview for Agile Digital Business. Kane is not only the co-host of VUX World, but also co-founder of a consultancy and voice design studio. 0:00 Welcome and introduction of the episode by host, Vickie Maris :30 Intro music; request that you subscribe to the show so that...
2019-12-2323 min
VUX WorldUser research the NPR way with Ha-Hoa HamanoHow do NPR approach designing voice applications? And how do they engage users to make sure that they're designing the right things for the right people, Ha-Hoa Homano, Sr. Product Manager, Emerging Platforms at NPR joins us to share all.LinksRead more at npr.designLearn with npr.codesFollow Ha-Hoa on TwitterAudio player functionality suggestion on Alexa.uservoice.com (still pending) Hosted on Acast. See acast.com/privacy for more information.
2019-12-2354 min
VUX WorldAccessibility is usability with Sierra Fontana and Carissa MerrillSierra Fontana and Carissa Merrill are working hard to make the US Bank's voice services accessible to all. They join us on this episode to share how they're approaching accessibility for voice and why it's so important to prioritise accessibility early.Presented by the Conversational Academy. Save 10% on the world's no.1 online conversation design course.LinksWCAG guidelinesAll about VoiceItt with Sara SmolleyJoin Carissa Merrill and Sierra Fontana on LinkedIn Hosted on Acast. See acast.com/privacy for more information.
2019-12-1652 minVUX WorldLive from Mobile UX London: Designing for voice panelFacilitating a panel discussion on voice design with Ben Sauer of Babylon Health, Charlie Cadbury of Say it Now, Jen Heap of Vixen Labs, Rozzi Meredith of Voxly and Quirine van Walt Meijer of Microsoft. Hosted on Acast. See acast.com/privacy for more information.
2019-12-1325 minVUX WorldAlliveiating lonliness with Adam GreenwoodAdam Greenwood is the CEO of the human tech agency, Greenwood Campbell. Last year, Adam and his team trialled placing voice assistants in residential homes in the UK to see whether voice assistants can help alleviate loneliness for senior citizens.We discuss the project and the results, as well as get Adam's take on the current state of voice and what he'd like to see in 2020.Presented by the Conversational Academy. Save 10% on the world's no.1 online conversation design course.This episode was broadcast live on LinkedIn. To catch the...
2019-12-1034 minVUX WorldVoice and mobile: stop getting it confused. Live from the Bots, AI and Voice Meet-up LondonTaken from Kane's talk at the Bots, AI and Voice meet-up in London on 20 November 2019.The meet-up was ran by Roy Murphy of Synthetic. Check out the meet-up page for info on the next meet-up.Connect with me on LinkedIn to watch all future talks live, including the panel discussion on voice design at MUXL2019. Hosted on Acast. See acast.com/privacy for more information.
2019-11-2132 minVUX WorldAre you using all the tools?This episode is a bonus episode looking at this week's discussions on LinkedIn. We complain about discoverability and retention, but who's actually doing anything about it? Are you putting the budget required behind getting your apps used and are you utilising the tools available to you to retain users? More importantly, are you creating the right thing for the right person in the first place?Join the discussion next week Hosted on Acast. See acast.com/privacy for more information.
2019-11-1515 min
VUX WorldDiscussing discoverability with Braden ReamIs discoverability of Alexa skills, Google Assistant actions and other voice applications the duty of the platforms i.e. Amazon and Google, or is it the duty of the brand or developer creating them? We discuss this, as well as discoverability challenges within voice applications with Voiceflow co-founder, Braden Ream.LinksSave 10% on the Conversational Academy online conversation design courseTry out VoiceFlowFollow Braden Ream on TwitterJoin the VoiceFlow Facebook community Hosted on Acast. See acast.com/privacy...
2019-11-1254 min
VUX WorldAlexa, the origin story with Jeff AdamsJeff Adams was the founding manager of the Alexa speech group; the team that made Alexa listen and talk. Jeff joins us to share the origin story of Alexa: where it come from and how it was created, and why the device was called 'Echo'.Jeff also explains the details behind the three core parts of speech recognition: lexicons, acoustic modelling and language modelling, how the Doppler became the Echo and about his company Cobalt Speech.Linkswww.cobaltspeech.cominfo@cobaltspeech.comhttp://www...
2019-10-2853 minVUX WorldMUXL Meetup: Market adoption and user behaviourKane hosted the MUXL: Voice innovation 2019 Meetup on October 24th 2019 at Amazon HQ, and this is the opening talk. It covers the most recent smart speaker adoption rates for the UK, debates the 'voice first winter' and shares some recent behavioural trends from Code Computer Love.LinksGartner AI hype cycle, July 2019UK Smart speaker adoption stats from Voicebot.aiChinese smart speaker adoption, CanalysCode computer love UK smart speaker usage Survey, October 2019 Hosted on Acast. See acast.com/privacy for more information.
2019-10-2512 min
VUX World///addresses.broken.help with Josh WigmoreCommunicating address information to voice assistants is hard. Josh Wigmore, Head of Product, joins us to share how What 3 Words are making this possible.Win a ticket to All About Voice 2019All About Voice is the biggest and best voice conference in Europe. It's in Muchich on October 11th and feature talks from Amazon, Google and plenty more. Plus, yours truly is hosting the event.Win a free ticket by sending a tweet using #aav19 and tell us your best voice experience of 2019.In this e...
2019-09-2359 minVUX WorldIntroducing the VTA: Voice-to-ActionProposing a new term for the voice first industry to consider: VTA - Voice-to-Action. It's the same as a call to action, only it's exclusive to voice first platforms and interfaces and relies on the call to action and the response being given and responded to on the voice first interface.In this video, we walk through a definition of VTA, as well as provide some examples of where Voice-to-Action is being used. We also walk through some of the other terms that have been created as the voice first...
2019-09-1920 min
VUX WorldFrom copywriter to conversational designer with Claire MedcalfClaire Medcalf, Lead Creative at Rehab Agency, joins us to share her learnings on moving from a copywriter to a conversation designer and how you can do the same.Presented by BotmockBotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it out for freeBecome an expert conversation designer with the...The Conversational Academy is THE course that'll teach you the ins and outs of conversation design. Prepare yourself for the U...
2019-09-1652 minVUX WorldIt's our jobIs it down to Amazon to help you get your Alexa Skill discovered? Is it up to Google to send Google Assistant traffic your way? Or is it up to you, the developer or brand, to promote your wares and drive traffic yourself?Discoverability is widely touted as one of the key challenges in the rise of voice adoption and usage. But what if it's actually something else?What if, the key to unlocking the VUI is psychological? What if it's about changing our habitual usage of our phone? And, if so, is...
2019-09-1116 min
VUX WorldConversational AI for customer care with Guillaume LaporteMindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.Win free tickets to All About Voice 2019All About Voice is Europe's biggest and best voice event, and the team at 169 Labs are offering two free tickets to VUX World listeners!To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:Send a tweet u...
2019-09-0942 min
VUX WorldBringing vCommerce to the web with Mike PageMike Page, CEO and Co-founder Phebi, joins us to discuss voicifying the web and collapsing the path to purchase.Presented by BotmockIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability. BotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it out for free
2019-09-0258 min
VUX WorldVoice and the TV with TiVo's Charles Dawes and Patrick ByrdenDustin and Kane speak with Charles Dawes and Patrick Byrden of TiVo about how they're helping users discover content through the power of voice, and the future of TV.Presented byIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability. BotMockis a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it out for fre...
2019-07-1058 min
VUX WorldMulti-channel conversational strategies with Nico AcostaThis week, Dustin and Kane chat with Nico Acosta, Director of Product and Engineering at Twilio, about how companies are approaching multi-channel conversational strategies.Presented byIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability. BotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it out for free...
2019-06-1847 min
VUX WorldThe Rundown 006: WWDC, Siri, reMARS, Alexa and the future of voice shoppingIn this episode, we discuss the Siri announcements from WWDC19, the Alexa announcements from reMARS and the Future of Voice Commerce report.WWDC AnnouncementsAlexa ConversationsAlexa Cross-Skill ScenariosThe Future of Voice Commerce report Hosted on Acast. See acast.com/privacy for more information.
2019-06-1554 minVUX WorldHow voice will change the way we shopAfter being published in the Harvard Business Review with the article, How voice could change the way we shop, Kane gives a high level overview of the piece in a presentation to those who attended the General Assembly event, Voice Commerce: the future of shopping? Hosted on Acast. See acast.com/privacy for more information.
2019-06-1314 min
VUX WorldThe Rundown 005: Google Assistant ups its gameWhat we discuss in this episodeMeet the expert: voice search and discovery with Dustin Coates:LondonSan FranciscoSeattleGoogle Assistant:What's new with Google Assistant? Announcements from I/O19Google Assistant passes 1m actionsAbout the interactive canvasHow to templates for Google AssistantSchema mark up for how to tutorialsSchema mark up for FAQsApp actions for Google AssistantGoogle Assistant for smart home...
2019-06-0456 min
VUX WorldVoice strategy advice with Amazon Alexa Chief Evangelist, Dave IsbitskiWe're honoured to be joined by Amazon Alexa Chief Evangelist, Dave Isbitski, to discuss the conversations that he's having at C-Suite level about how brands should be approaching voice and where it's all heading.Become an expert conversation designerThe Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com.In this e...
2019-05-301h 19
VUX WorldConnecting the Dots with Ruby Steel and Will MerrillThis week, we're finding out how Ruby Steel and Will Merrill made Alexa more accessible for Susan as part of BBC 2's Big Life Fix.Become an expert conversation designerThe Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com.In this episodeVoice first devices such as smart s...
2019-05-2458 min
VUX WorldVoice first sneaker drop with Nike and bridging the voice and social gap with Unilever with Nick Rovisa and Matt LangBecome an expert conversation designerThe Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com.In this episodeIn part 2 of RAIN week, we're joined by Nick Rovisa, Director, Business Development, and Matt Lang, Strategy Director. The guys share their learnings on the voice industry, including how different clients perceive p...
2019-05-171h 09
VUX WorldHow we approach voice with Fortune 100 companies and the Kung Fu Panda Alexa skill with Greg HedgesThe Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com.Welcome to RAIN weekThis week is RAIN week. We've got two huge episodes featuring the industry-leading and ground-breaking RAIN Agency.RAIN are a dedicated voice agency and have worked with 23 of the Fortune 100 companies on voice projects. From Nike to Unilever, Campbells to Ti...
2019-05-131h 07
VUX WorldTwilio Autopilot and building trust through dialogue design with Elaine LeeKane Simms and Dustin Coates are joined by Elaine Lee, Principal Product Designer at Twilio, to discuss the ins and outs of Twilio's Autopilot bot builder and how you can build trust with users through dialogue design.Voice-Connected Home 2019, Cologne, GermanyThe Voice-Connected Home 2019 conference dives into all this and more with an incredible line up of speakers from brands like Amazon Alexa, Google, Samsung, Microsoft, BBC, BMW, Vodaphone and plenty more.Save 30% on tickets with promo code VuxVoice.Find out more
2019-05-0157 min
VUX WorldCan design solve the biggest challenges in voice? With Mark Webster of Adobe XDWhy do all skills start with 'Welcome to xyz'? Is an 'assistant' the right mental model for voice experiences? Mark Webster of Adobe XD joins us to tackle some of the biggest challenges in voice and discusses how design can play a role in solving them.Voice-Connected Home conference in Cologne, Germany on May 7th-8th. Save 30% on tickets with promo code VuxVoice.Learn the art of conversation design with the Conversational Academy online course.Take some time out with the Moment PebbleAbout Mark WebsterMark Webster is...
2019-04-2558 min
VUX WorldHow to use sonic branding in voice with Eric SeayThis week, we're digging deep into how to craft compelling audio experiences in your voice app by using sonic branding and sound design, with Audio UX Co-Founder and CMO, Eric Seay.In this episode: sonic brandingWe're advancing the conversation we had with Joel Beckerman of Man Made Music on scoring voice experiences, and get into specifics of how to make your VUX sound better with a combination of sonic branding and sound design.We discuss:The resurgence of audioWhy is sonic branding and sound design are importantWhere and how...
2019-04-171h 01VUX World4 ways to take your voice strategy to the next levelSince starting VUX World in February 2018, things in the voice assistant industry have changed. At the last MUXL London Meet-up, Design for Voice, I presented 4 things that have moved forward and gave 4 pointers for you to take into consideration when working on your voice strategy and voice first projects.Read the full write up on vux.world Hosted on Acast. See acast.com/privacy for more information.
2019-04-1514 min
VUX WorldAmazon Alexa skill localisation with Tech Evangelists Andrea Muttoni and German ViscusoWe're honoured to be joined by Andrea Muttoni and German Viscuso, Technical Evangelists at Amazon Alexa, to dive deep into how to translate your Alexa skill into other languages.At the time of writing, Amazon Alexa is available in over 40 countries and 12 languages, and continuously growing.For skill builders, tapping into emerging markets is key to having your skills used on a global scale and to growing your user base.However, if you have a skill that's in English, you can't just point it to the Italian or German skill store. You have...
2019-04-091h 10
VUX WorldBuilding an assistant on an assistant with Nick CareyThis week, Dustin Coates and Kane Simms are joined by Nick Carey, Lead Product Designer at Potato, to discuss the concept of creating an assistant on an assistant.This episode touches on some unique topics that we haven't covered before, such as:How to create an assistant on an assistant and the reasons for doing so.The utility to affinity scale and when to create a persona.AI and personalised VS static content and the difference between the voice interface and the backend functionality. We also discuss Nick's design and research p...
2019-04-0258 minVUX WorldTalk to me with James VlahosThis week, Dustin and I are joined by journalist and author, James Vlahos, to discuss the details of his book Talk to Me: How voice computing will transform the way we live, work and think.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioAbout Talk to MeJames Vlahos writes for the likes of WIRED, New York Times Magazine, Popular Science a...
2019-03-2649 min
VUX WorldCreating world-class interactive audio with Jonathan Myers and Dave GrossmanWe're joined by Jonathan Myers and Dave Grossman, founders of world-class interactive audio production company, Earplay. Jonathan and Dave take us through what it takes to create movie quality interactive stories and share with us their approach to creating some of the worlds best voice experiences, such as Jurassic World Revealed and Jack Ryan.We're also joined by our special co-host for this episode, Florian Hollandt.In this episode, we discuss:How to increase engagement and retention through storytellingThe audio production pipelineMeasuring successMaking a voice game for gamersEarplay technologyWorking with Bose on AR interactive...
2019-03-181h 04VUX WorldTechNOVA Voice 2019: Voice 101 opening talkThis is the recording of the opening breakfast session at TechNOVA Voice 2019, a voice-first conference held at the Hilton Tower Bridge, London, on 14th March 2019.Kane covers where we're at in voice right now, from adoption numbers and usage figures, to emerging environments and a run through of some exemplar use cases.View the slides and source material: https://docs.google.com/presentation/d/1NqmndiWCF4EEke76lCFQaTKr9jyepkp0Qv_F1bV59rc/edit?usp=sharing Find out more about the conference: https://marketforcelive.com/technova/events/voice/ Hosted...
2019-03-1431 minVUX WorldInside Voice with Kane Simms and James PoulterAn interview with Kane Simms taken from the Inside Voice podcast, the official podcast of the Voice Summit 2019.Visit voicesummit.ai to apply to speak or buy tickets. Hosted on Acast. See acast.com/privacy for more information.
2019-03-1130 min
VUX WorldSmart speakers increase in-store sales with Bree Glaeser and Brooke HawkinsDiving deep into the usage of smart speakers in-store, finding out how a voice assistant is helping with product selection and driving sales, with The Mars Agency's Bree Glaeser and Brooke Hawkins.If you've had your ear to the ground, you might have come across this example of how voice is being used to help people shop for whisky in-store. It's called SmartAisle. It's an interactive voice assistant that takes away the paradox of choice by guiding users through a conversation to find the right whiskey for them.It's a sterling example of how v...
2019-03-0444 min
VUX WorldAnything world with Gordon MidwoodThis week, we're getting deep into using voice to enhance the gaming experience, with Anything World founder, Gordon Midwood. Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksWebsite: https://anything.world/Insta: https://www.instagram.com/anything.world.worldwideTwitter: https://twitter.com/_AnythingWorldFB: https://www.facebook.com/Anything.World.Worldwide/iOS a...
2019-02-1848 minVUX WorldThank youAs we celebrate 1 year of VUX World, we wanted to say thank you, each and every one of you, for listening week in week out and for being a part of this journey. Here's to the next 100! Hosted on Acast. See acast.com/privacy for more information.
2019-02-1208 min
VUX WorldHow we made Hidden Cities Berlin with Nicky Birch, Michelle Feuerlicht and Nigel James BrownIn this episode, we take a deep dive into the creation of the world's first voice-first interactive documentary: Hidden Cities Berlin for Google Assistant. The action is part of a collaboration between Google and the Financial Times and was created by Rosina Sound and Reduced Listening.We're joined by the people behind the action, founder of Ronsina sound, Nicky Birch; interactive and immersive producer and BAFTA-winner, Michelle Feuerlicht; and audio software engineer, programmer, two-time BAFTA winner and all-round audio veteran, Nigel James Brown.Together, the dream team take us through the creation process of Hidden...
2019-02-1259 min
VUX WorldVoice first brand strategy with James PoulterThis week, we're chatting to the ex-Lego frontier-seeking, Vixen Labs-venturing, Voice2 fire-starting, voice-first-feasting James Poulter about how brands can, could and should approach voice.As the ex-Head of Emerging Platforms at Lego Group, James led Lego through their first foray into voice with the creation and launch of the Lego Duplo experience on Alexa.He also founded the Voice2 What's App community group with Will Harvey, which is now one of the most active online voice communities. (It's where we spend a good chunk of our time.)James is currently CEO at Vixen L...
2019-02-0549 min
VUX WorldThe Rundown 003: Increased engagement, Alexa room bookings, skill-to-skill connections, Google Assistant payments and moreTranslating the recent happenings in voice news into insights and recommendations for designers, developers and brands. As ever, lots has been occurring recently. In this episode of the rundown, we discuss:The state of voice assistants by Adobe and how we're seeing increased usage in the 'third category'. That is, people are using more in-depth functionality on their voice assistants. That opens doors for richer voice experiences and suggests that customers can handle more complex, transactional interactions.The picture of voice shopping - thanks to Charlie Cadburyfor sharing - and how v...
2018-10-1637 minVUX WorldWelcome to VUX World with Kane SimmsLadies and gentlemen, boys and girls, welcome to VUX World.This introductory episode is all about what VUX World is all about. Here, I'll take you through:the aims of the showhow we intend to meet those aimswhy it existswho would find it usefulwhat's in store over the coming monthsThe aims of VUX WorldThis is an ambitious show that intends to cover three core aims for three primary groups of people:To help VUX pros create better...
2018-02-1216 min