Shows
Insightful Leaders10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond PhilosophyShow notes:Guest: Colin ShawGet in touch with Colin: LinkedIn, WebsiteColin's recommended reading:Alchemy: The Surprising Power of Ideas That Don't Make SenseHappy Employees Make Happy Customers: How Build Great Employee Engagement to Create a Great Customer ExperienceUnlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure SuccessBuilding Great Customer ExperiencesThe DNA of Customer Experience: How Emotions Drive ValueCustomer Experience: Future Trends and InsightsRevolutionize Your Customer Experience2022-04-0543 minInsightful Leaders9. Scaling CX at high growth tech companies with Guneet Singh @ AppFolioShow notes:Guest: Guneet Singh @ AppfolioGet in touch with Guneet: LinkedIn, TwitterGuneet's recommended read:Predictably Irrational: The Hidden Forces that Shape Our Decisions2022-04-0529 minInsightful Leaders8. How to measure Trust & Transparency for competitive advantage with Karen Wynn @ RACQShow notes:Guest: Karen WynnGet in touch with Karen: LinkedInKaren's recommended reading:The Effortless Experience: Conquering the New Battleground for Customer LoyaltyExtreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits2022-04-0542 minInsightful Leaders7. Identifying your high ROI CX initiatives using Design Thinking with Rod Netterfield @ Griffith UniversityShow notes:Guest: Rod NetterfieldGet in touch with Rod: LinkedInAdam's recommended read:Sprint: How to Solve Big Problems and Test New Ideas in Just Five DaysThe Power of Moments: Why Certain Experiences Have Extraordinary Impact2022-04-0537 minInsightful Leaders6. Strategies for helping your organization get closer to VoC with Sergio Rossini @ SchindlerShow notes:Guest: Sergio RossiniGet in touch with Sergio: LinkedInSergio's recommended reading:1-Click Download "PIG Strategy" (Simplified Edition)The Ultimate Question 2.0 How Net Promoter Companies Thrive in a Customer-Driven World By Fred Reichheld and Rob Markey2022-04-0539 minInsightful LeadersWelcome to Insightful LeadersWelcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization.2022-03-2200 minInsightful Leaders5. High performance insights teams and a culture of curiosity with Adam Murphy @ CuriosoShow notes:Guest: Adam Murphy, Founder - CuriosoGet in touch with Adam: LinkedInAdam's recommended read:Think Again: The Power of Knowing What You Don't Know2022-03-2243 minInsightful Leaders4. Centralized insights teams and why you need them with TS Balaji @ Cox CommunicationsShow notes:Guest: TS Balaji, VP - Experience Design & Customer Experience @ CoxGet in touch with TS: LinkedInTS's recommended read:The Next 100 Years: A Forecast for the 21st Century2022-03-221h 01Insightful Leaders3. The context behind your NPS is key to your CX success with Karen Mangia @ SalesforceShow notes:Guest: Karen Mangia, VP Customer & Market Insights @ SalesforceGet in touch with Karen: LinkedIn, Twitter, WebsiteKaren's recommended read:Success with Less: Releasing Obligations and Discovering JoyWorking From Home: Making the New Normal Work for YouListen Up!: How to Tune In to Customers and Turn Down the NoiseOutside in: The Power of Putting Customers at the Center of Your BusinessLifescale: How to Live a More Creative, Productive, and Happy Life2022-03-2227 minInsightful Leaders2. Check your in-house data before answering business questions with David Gardner @ TalkdeskShow notes:Guest: David Gardner, VP - Research & Insights @ TalkdeskGet in touch with David: LinkedInDavid's recommended read:The Five Dysfunctions of a Team: A Leadership Fable2022-03-2228 minInsightful Leaders1. Strategies for customer data centralization with Virginia Wheway @ KoalaShow notes:Guest: Virginia Wheway, VP - Data & Analytics @ KoalaGet in touch with Virginia: LinkedInVirginia's recommended read:Bad Blood: Secrets and Lies in a Silicon Valley Startup2022-03-2242 min
CXChronicles PodcastCXChronicles Podcast 157 with Ryan Stuart, CEO at KapicheHey CX Nation,In episode #157 of The CXChronicles Podcast we welcomed Ryan Stuart, CEO & Founder at Kapiche based in Brisbane, Australia & Salt Lake City, Utah. Kapiche is a new breed customer insights platform that delivers deep, contextual understanding into your customer’s experience, without manual coding or hand reading thousands of customer comments.The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey. Kapiche can help your team combine data from any source to make laser-focused business decisions for your organization.Lis...2022-02-1552 min
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhy Your Measurement is Killing Your Customer Experience And What To Do About ItBig Data creates big problems. One of the biggest problems is what to do with it now that you have it. Don’t feel too bad if this is true for your company. Most organizations have no idea to use the customer insights they have collected. Moreover, it’s surprising how many organizations can’t tell you how improving metrics identified by the employed measures translates to providing value to the organization. In many ways, measurement is killing your Customer Experience. But there are things you can do to fix that. We invited Founder and CEO Ryan...2022-02-0535 minThe Intuitive Customer - Helping You Improve Your Customer Experience To Gain GrowthWhy Your Measurement is Killing Your Customer Experience And What To Do About ItBig Data creates big problems. One of the biggest problems is what to do with it now that you have it. Don’t feel too bad if this is true for your company. Most organizations have no idea to use the customer insights they have collected. Moreover, it’s surprising how many organizations can’t tell you how improving metrics identified by the employed measures translates to providing value to the organization. In many ways, measurement is killing your Customer Experience. But there are things you can do to fix that. We invited Founder and CEO Ryan...2022-02-0535 min
Insightful LeadersEpisode #4: Making the most of the customer data you already haveOur guest for today's episode is David Gardner. David is a senior CX & Insights leader committed to driving meaningful change across organizations by focusing on uncovering actionable customer insights. He is currently Vice President of Research & Insights at Talkdesk, a San Francisco based B2B technology company which is making waves in the cloud-based contact centre space. Talkdesk helps organizations around the world create better customer experiences.We're excited to have David on the show to share his insights and unique perspective on doing more with the data you already have....2021-06-0928 min
Insightful LeadersEpisode #3: Transforming customer insights into innovative CX initiativesOur guest for today's episode is Rod Netterfield. For the past 10 years Rod has been embedded in a variety of mid-tier and large global organisations leading customer experience strategies and functions to uplift capability and improve delivery across brands, products and services. He believes design thinking is the secret sauce for transforming your customer insights into innovative CX initiatives.We're excited to have Rod on the show to do a deep dive into design thinking as it relates to customer insights and CX. Welcome to Insightful Leaders Rod!Books mentioned in this episode:2021-05-1237 min
Insightful LeadersEpisode #2: Using data and insights to drive change and strengthen commercial outcomesOur guest for today's episode is Karen Wynn. Karen is a senior customer centric leader with 20 years experience across customer insights, CX, customer retention, loyalty, strategy and marketing. For the past 9 years she’s been at RACQ in sunny Brisbane, Australia. We’re excited to have her on the show because she’s currently leading a group wide transformation of RACQ's value proposition and future product & service offering. Through a strategic and collaborative approach she is using data and insights to drive change and increase member centricity, strengthen commercial outcomes and deliver value to members and commun...2021-02-1643 min
Insightful LeadersEpisode #1: Communicating the value of CX & Insights with effective storytellingWelcome to Insightful Leaders. I’m your host Ryan Stuart and this is the show where I interview proven leaders in Customer Insights and CX who share their stories, strategies, and insights to drive meaningful change at your organization. Our guest for today's episode is Sergio Rossini. Sergio is a Senior Customer-focused Manager with over 20 years of experience leading global CX programs, designing innovative sales and marketing campaigns, and formulating business strategies in services and aftersales environment. Most recently, Sergio was Group Head of Customer Excellence at Schindler, a global lift manufacturer.In this ep...2020-12-1839 min
Networx PodcastEp16: Customer Data - Unlock your potential using artificial intelligence"Data is the new oil." A limited metaphor, but one that describes the hunger of businesses in the 21st century for this precious resource. Whether you're a new, growing, or established business, the data you collect is the most valuable asset you hold. But where is it? And do you really own it? How do you unlock its potential energy to deliver amazing customer experiences and business value? The answers and tools you seek might be right under your nose! If 'AI' is a line item in your business plan, join us as our panel of business AI and...2020-01-141h 09
Debut Radio VirtualMichael Steele - The Bangles - Walk Like an EgyptianMichael Steele (Micki Steele) (nacida como Susan Nancy Thomas), Pasadena, CA, 2 de junio de 1955) es una bajista, guitarrista, compositora y cantante estadounidense. Fue miembro de The Bangles y de The Runaways, además de participar en otras bandas (Slow Children, Elton Duck, The Apaches of Paris, Toni & The Movers, Nadia Kapiche, Eyesore, Crash Wisdom.Miembro original de la banda femenina de adolescentes The Runaways (voz y bajo), Michael deja este grupo en 1975. Toca en una veintena de bandas antes de incorporarse en 1983 a The Bangles como reemplazo de su bajista original Annette Zilinskas. Michael disfrutó el éxito en las lis...2017-06-0203 min
Podcast Monchito rock FMMonchito rock .. con kapiche clu...Monchito rock fm todos los miercoles en radio la mina la mejor variedad musical punk rock2015-03-051h 21