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The Continuous Improvement Lab\
The Continuous Improvement Lab"Where Process Meets Progress."分層稽核是問責還是找碴 S4E35為什麼「分層」才是問責的關鍵?提升組織效率的隱形槓桿:分層流程稽核 (LPA)在許多企業的戰情室裡,領導者看著儀表板上看似完美的 KPI 報告,心中卻揮之不去一種無力感:為什麼同樣的標準作業程序,在甲班執行得無懈可擊,到了乙班卻漏洞百出?這種隱藏在表象下的「執行力溫差」,往往決定了企業的生存空間。當管理作業系統 (MOS) 與現實脫節時,多數管理者傾向於增加更多繁瑣的規定,但真正能解決問題的,通常不是更多的規則,而是更深層的問責機制。這正是「分層流程稽核 (Layered Process Audits, LPA)」發揮威力的地方。問責制不應只是基層的事,而是「全員參與」的矩陣LPA 的核心哲學在於打破一個長久以來的偏見:稽核只是品管人員或基層主管的責任。事實上,LPA 建立的是一個跨越組織階層的複審矩陣。在這種機制下,從組長、各級主管到高階行政主管 (Executives),都必須系統性地參與管理作業系統 (MOS) 的執行狀況審查。這種「分層」的參與,其意義不僅在於檢查,更是在於「賦能」。當每一層級的領導者都參與其中,組織的預期目標會被層層強化,管理漏洞則被系統性地填補。這不僅確保了流程被遵守,更向全體員工傳遞了一個強烈的信號:標準的落實是整個組織的核心優先事項。Resources:The Continuous Improvement Lab: https://www.karassinnovations.com/blogBook: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW Subscribe for more insights: https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29Connect with Us:Website: https://www.karassinnovations.comLinkedIn: linkedin.com/in/lenierjohnsonMeta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfrSubstack: https://karassinnovations.substack.comBluesky: https://bsky.app/profile/karassinnovations.bsky.socialYouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu#ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Operating Systems,#Project2025,#Sludge,#scottgalloway,#karaswisher,#AnthonyScaramucci,#McKinsey, #Gallup, #Deloitte, #StevenBartlett,#petersenge,#KurtLewin,#JohnKotter, #RosabethMossKanter,#DarylConner
2026-02-0217 minThe Systems Thinker Show \
The Systems Thinker Show "Engineering Smarter Operations, One Episode at a Time"行動項目追蹤是動力還是枷鎖 S6E49擊潰「英雄領導」:為何移除領頭羊才是企業穩定的開始?前言:不可或缺的領導者,是企業最危險的錯覺在商場上,我們常陷入「不可或缺的領導者」這種有害的迷思中。許多執行長引以為傲的是,某個廠長或高階主管憑藉個人魅力與鋼鐵意志,獨力支撐起整個部門的績效。然而,從系統策略的角度來看,這並非卓越的領導,而是一個致命的「單點故障點」(Single Point of Failure)。當一個組織的運作邏輯、決策路徑與資訊權力全部鎖死在一個人的公事包裡,這不是強大,而是結構性的極度脆弱。這引發了一個殘酷的診斷:如果今天將這位領導者移除,你的公司是會進化到下一階段,還是會立即陷入癱瘓?對於多數依賴「英雄」的組織而言,答案往往是後者。當權力完全依附於人格而非系統時,穩定性只不過是一場隨時會幻滅的假象。核心觀點一:權力定律的逆向工程 —— 「擊潰牧羊人,羊群便散」Robert Greene 在其權力經典《權力 48 法則》第 42 條中,以冷峻的筆觸揭示了群體動態的本質:「如果你想使一個團體失去穩定,那就針對其領導者。當你移除了核心人物,追隨者就會失去方向並變得迷失。透過消除權力來源,你將能更輕易地控制或操縱剩餘的群體。」雖然這條法則傳統上被用於政治鬥爭中的「去穩定化」,但對於現代企業經理人而言,它具備更深層的診斷意義。如果移除一個領導者能讓團隊瞬間潰散,這證明該組織的權力結構是原始且未經開發的。依賴「人格權威」的組織,其生命力極其短暫;真正的戰略家會利用這條法則來測試組織的韌性——也就是將權力從個人手中解放,轉移到可持續運行的系統中。Resources:The Continuous Improvement Lab: https://www.karassinnovations.com/blogBook: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW Subscribe for more insights: https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29Connect with Us:Website: https://www.karassinnovations.comLinkedIn: linkedin.com/in/lenierjohnsonMeta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfrSubstack: https://karassinnovations.substack.comBluesky: https://bsky.app/profile/karassinnovations.bsky.socialYouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu#ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Operating Systems,#Project2025,#Sludge,#scottgalloway,#karaswisher,#AnthonyScaramucci,#McKinsey, #Gallup, #Deloitte, #StevenBartlett,#petersenge,#KurtLewin,#JohnKotter, #RosabethMossKanter,#DarylConner
2026-01-2814 minThe Systems Thinker Show \2026-01-2814 minThe Continuous Improvement Lab\
The Continuous Improvement Lab"Where Process Meets Progress."卓越營運的「最後一哩路」:為何缺乏結案紀律,你的管理系統終將淪為黑洞 S4E34卓越營運的「最後一哩路」:為何缺乏結案紀律,你的管理系統終將淪為黑洞?1. 引言:會議後的「黑洞」效應你是否也曾察覺,企業內部最昂貴的資源往往虛耗在無止盡的會議中?許多組織擁有完善的管理運作系統(MOS),在會議室內,團隊總能精準診斷問題、規劃藍圖。然而,一旦踏出門外,這些行動項(Action Items)卻往往墜入「事件視界」,消失在日常瑣事的黑洞中。這種「發現問題卓越,解決問題無能」的營運摩擦(Operational Friction),正是執行力斷層的根源。如果行動無法落地,再完美的共識也只是營運系統中的雜訊。2. 核心發現一:數據說話,結案紀律是重複性問題的剋星身為顧問,我常提醒領導者:管理系統的強度,不取決於你發現了多少問題,而取決於你「關閉」了多少問題。根據 Lean Enterprise Institute (LEI) 的研究數據,落實正式行動追蹤程序的組織,其重複性問題減少了 20%,整體的行動解決率則提升了 15%。這項數據揭示了一個殘酷的真相:「追蹤」的價值遠高於「發現」。缺乏結案紀律的根因分析,只是徒增行政負擔的紙上談兵。唯有建立嚴謹的「驗證與結案」機制,才能確保營運系統不再重複犯錯,將管理的能量從無效循環中釋放。「確保每一次會議的行動項都被記錄、追蹤並結案。將這種紀律建立在團隊文化中,你將看到問題解決能力的顯著提升。」
2026-01-2614 minThe Continuous Improvement Lab\2026-01-2616 minThe Systems Thinker Show \2026-01-2118 minThe Continuous Improvement Lab\2026-01-1914 minThe Systems Thinker Show \
The Systems Thinker Show "Engineering Smarter Operations, One Episode at a Time"付費重建文化自尊_拒絕免費午餐陷阱 S6E47為什麼聰明的領導者從不接受「免費午餐」?來自《權力48法則》的4個殘酷真相我們都喜歡免費的東西。從免費的軟體試用到供應商提供的免費諮詢,這些看似「零成本」的優惠總讓人難以抗拒。然而,在商業策略的棋局中,每一份「免費」的饋贈,都可能是一枚隱藏著義務與依賴的棋子。你真正付出的代價是什麼?這個問題不僅關乎財務,更觸及組織文化與領導力的核心。著名作家羅伯特·格林(Robert Greene)在其經典著作《權力48法則》中,將第40條法則定為:「藐視免費午餐」(Despise the Free Lunch)。這不只是一句警語,更是一種強大的策略思維。本文將揭示這條法則背後的4個殘酷真相,以及它如何深刻影響你的團隊與未来。Title: Despise the Free LunchDescription: Nothing of value comes without a price. When something is offered for free, there are often hidden costs. Avoid being indebted to others and always understand what you’re truly receiving. The best deals come when you pay your way and maintain your independence.—————————————Resources:The Continuous Improvement Lab: https://www.karassinnovations.com/blogBook: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW Subscribe for more insights: https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29Connect with Us:Website: https://www.karassinnovations.comLinkedIn: linkedin.com/in/lenierjohnsonMeta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfrSubstack: https://karassinnovations.substack.comBluesky: https://bsky.app/profile/kara
2026-01-1416 minThe Systems Thinker Show \2026-01-1415 minThe Continuous Improvement Lab\
The Continuous Improvement Lab"Where Process Meets Progress."紅黃綠燈是加速器還是簡化陷阱 S3E31停止閱讀報告!用紅綠燈管理的3個驚人成效,徹底改變你的團隊效率你的團隊是否正深陷「分析癱瘓」的泥淖?每天被無窮無盡的報表、密密麻麻的數據淹沒,導致決策滯後、行動遲緩,眼睜睜看著機會流失。這不是你團隊獨有的問題,而是現代商業環境中的普遍痛點。然而,有一種強效的解藥,能徹底治癒這種資訊肥胖症,那就是「視覺化管理」(Visual Management)。它並非什麼複雜的理論,而是一種化繁為簡的強大實踐,能將複雜數據轉化為直觀的行動信號。本文將透過三個來自不同行業的驚人成效,揭示為什麼這種管理方式,是從根本上改變遊戲規則的策略,而不僅僅是在牆上貼些彩色標籤。Title: Embed MOS Into the Culture, Not Just the ProcessDescription: Successful MOS implementations go beyond tools and templates—they shift behavior. Embed MOS into how your team operates daily so it becomes “the way we do things here,” not just another program.Resources:The Continuous Improvement Lab: https://www.karassinnovations.com/blogBook: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW Subscribe for more insights: https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29Connect with Us:Website: https://www.karassinnovations.comLinkedIn: linkedin.com/in/lenierjohnsonMeta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfrSubstack: https://karassinnovations.substack.comBluesky: https://bsky.app/profile/karassinnovations.bsky.socialYo
2026-01-1215 minThe Continuous Improvement Lab\2026-01-1214 minThe Systems Thinker Show \
The Systems Thinker Show "Engineering Smarter Operations, One Episode at a Time"刻意製造混亂領導術_攪水捉魚的系統紀律 S6E46策略性動盪:『渾水摸魚』原則的深度解析與應用執行摘要本簡報深度分析了羅伯特·格林(Robert Greene)在其著作《權力48法則》中提出的第39法則——「渾水摸魚」,並將其轉化為一種名為「可控動盪」的現代管理策略。核心論點是,領導者可以刻意製造或利用組織內的混亂與緊張局勢,以暴露深層問題、識別真正的領導人才,並推動根本性的文化變革。一份詳細的商業案例研究顯示,一家製造公司透過公開展示關鍵績效指標(KPIs),成功地將一個規避風險、相互指責的文化轉變為一個透明、負責且協作的環境,最終實現了整體設備效率(OEE)的雙位數增長。此策略的有效性不僅限於製造業,在經濟、工程、醫療和聯邦政府等多個行業中均有實證支持,證明結構化的緊張局勢能顯著提升績效。然而,單純的動盪本身具有風險。本文件進一步比較了格林的戰術性方法與多位變革管理大師的觀點,特別是勒尼爾·強森(Lenier Johnson)提出的「管理作業系統」(Management Operating Systems, MOS)。結論是,雖然混亂能夠揭示真相,但必須與一套嚴謹的、以數據為驅動的系統(如MOS)相結合,才能將真相轉化為可持續的績效提升。若缺乏紀律性的框架,動盪將摧毀信任;反之,若有MOS作為支撐,動盪則成為推動文化成熟的強大引擎Title: Stir Up Waters to Catch FishDescription: In times of chaos, opportunities arise. Stir up confusion or conflict and watch how you can navigate the storm to your advantage. In the midst of disruption, others will make rash decisions, leaving you to take advantage of their mistakes.—————————————Resources:The Continuous Improvement Lab: https://www.karassinnovations.com/blogBook: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW Subscribe for more insights: https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29Connect with Us:Website: https://www.karassinnovations.comLinkedIn: linkedin.com/in/lenierjohnsonMeta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfrSubstack: https://karassinnovations.substack.comBluesky: https://bsky.app/profile/karassinnovations.bsky.socialYouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu#ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Operating Systems,#Project2025,#Sludge,#scottgalloway,#karaswisher,#AnthonyScaramucci,#McKinsey,
2026-01-0715 minThe Systems Thinker Show \2026-01-0712 minThe Continuous Improvement Lab\
The Continuous Improvement Lab"Where Process Meets Progress."管理系統成功_流程或文化先行從流程到文化:釋放管理營運系統(MOS)的真實投資回報1. 導論:超越工具的策略思維轉變許多企業投入大量資源導入管理營運系統(Management Operating System, MOS),期望能提升營運效率與團隊問責制,但最終成果卻往往不如預期。問題的根源通常不在於系統的設計或工具本身,而在於一個更深層次的策略盲點:僅專注於流程的執行,而忽略了最關鍵的成功因素——文化整合。 當一個MOS被視為外加的行政任務而非核心工作方式時,它便失去了生命力。真正的轉型,是將MOS的原則深植於組織的DNA中,使其從一套「必須遵守的規則」演變為「我們就是這樣做事的」文化信念。本次高階主管簡報將透過具體的案例與跨行業數據,闡明為何將MOS融入文化,是企業從「執行任務」邁向「實現可持續卓越營運」的唯一路徑,也是釋放其真實投資回報的關鍵。然而,一個僅僅停留在流程層面的MOS,將不可避免地引發一系列可預見的營運風險。Timestamps: 00:00 – Introduction 01:15 – Defining the Purpose Of the Episode  03:45 – Industry Research 06:30 – Real-World Example 08:00 – Key Differences and Application 10:00 – Conclusion and TakeawayResources:The Continuous Improvement Lab: https://www.karassinnovations.com/blogBook: Shift Happens - How To Lead with Purpose and Discipline Every Day: https://a.co/d/0JZ8auW Subscribe for more insights: https://open.spotify.com/show/6MqoJ1aZM1VA5cgeWvjlnX?si=86901c0534b14403https://open.spotify.com/show/3YqjoH6AZg7AdDYHyCwDY0?si=ecc12289b5e84f29Connect with Us:Website: https://www.karassinnovations.comLinkedIn: linkedin.com/in/lenierjohnsonMeta:https://www.facebook.com/share/1AZorbNg72/?mibextid=wwXIfrSubstack: https://karassinnovations.substack.comBluesky: https://bsky.app/profile/karassinnovations.bsky.socialYouTube: https://youtube.com/playlist?list=PLDm1_im2u-gpFsTARP71ec11C2Z8xbEGV&si=4e6_5rdfoQIiT1Gu#ContinuousImprovement,#Podcast,#ProcessExcellence,#Leadership,#Lean,#SixSigma,#TheContinuousImprovementLab,#TheSystemThinkerShow,#MOS #Management Ope
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