Shows
Hotel MomentBuilding better business relationships: From contracts to cultureIn this engaging episode of Hotel Moment, Karen Stephens welcomes Mandi Graziano, VP of Global Accounts at HPN Global and host of the Adventures in Business podcast. With over two decades in hospitality and a unique journey from hotel operations to venue sourcing, Mandi brings invaluable insights into building stronger business relationships in today's challenging environment.Tune in as they discuss: Contract negotiation mastery: Why Mandi believes negotiations don't have to be adversarial and how listening deeply can create win-win outcomes for all parties involved The evolution of group meetings: How the distributed workforce has transformed meeting pa...2025-07-2327 min
Hotel MomentWhy regenerative tourism is the future of hospitalityIn this enlightening episode of Hotel Moment, Karen Stephens engages with Aradhana Khowala, CEO of Aptamind Partners and a visionary leader in regenerative tourism development. With extensive experience advising presidents, prime ministers, and global CEOs across 85 countries, Aradhana brings a provocative perspective to the hospitality industry's most pressing challenges.Throughout the conversation, Aradhana challenges the industry's approach to sustainability, arguing that tourism has been fundamentally "extractive" and calling for a shift to regenerative models that give back more than they take. She delivers a controversial assessment of AI in travel, describing much of current innovation as "lipstick on...2025-07-0928 min
Hotel MomentHotel Moment: More focused conversations, same great insightsHotel Moment is making an exciting format change to better serve the hospitality community. Moving from weekly to bi-weekly releases, the podcast will continue to feature host Karen Stephens, Revinate's Chief Marketing Officer, conducting in-depth conversations with hoteliers and industry experts from around the globe. These discussions will continue to focus on the topics that matter most to hospitality professionals — from optimizing operations to driving revenue growth.The format evolution doesn't mean less value for listeners. Instead, the bi-weekly schedule allows for more focused, high-quality episodes that dive deeper into the strategies and insights that can transform your ho...2025-07-0201 min
Intermittent Fasting StoriesEpisode 472: Karen HiebertIn this episode of Intermittent Fasting Stories, Gin talks to Karen Hiebert from Winnipeg, Canada.Gin has a new YouTube Channel! Visit https://www.youtube.com/channel/UC_frGNiTEoJ88rZOwvuG2CA and subscribe today so you never miss an intermittent fasting tip, a support session, or an interview with a past IF Stories guest or expert.Are you ready to take your intermittent fasting lifestyle to the next level? There’s nothing better than community to help with that. In the Delay, Don’t Deny community we all embrace the clean fast, and there’s just the...2025-06-2659 min
Hotel MomentRecast: Hospitality is like building bridges — you need the right tools | with Robbert ManussenIn this enlightening recast episode of Hotel Moment, Karen Stephens engages with Robbert Manussen, Area General Manager at Intercontinental Hotel Group in Taiwan, to delve into the intersection of technology and hospitality. Robbert offers a fascinating glimpse into how the Intercontinental brand is leveraging cutting-edge technology to enhance guest experiences and streamline operations.Throughout the conversation, Robbert shares insights from his extensive global career, explaining how his experiences across different cultures have shaped his leadership approach. He discusses Intercontinental Taiwan's innovative implementation of voice control technology, which has surprisingly been embraced most enthusiastically by senior citizens. Robbert also...2025-06-2530 min
Refocus CareersCareer Pivots & Purpose: Karen Goldman’s Journey to the WBDCIn this episode, Karen Goldman, Managing Director at the Women’s Business Development Center (WBDC), shares how her career path took unexpected turns—from college aspirations to discovering her passion for supporting entrepreneurs. Karen opens up about how she first found the WBDC, what drew her to the organization, and what her day-to-day work looks like as a leader in business development. She also offers a behind-the-scenes look at what she values most when hiring, and how those decisions shape strong, mission-driven teams. Hosted on Acast. See acast.com/privacy for more information.2025-06-1724 min
Hotel MomentDelivering world-class service: Lessons in global luxury hospitalityIn this insightful episode of Hotel Moment, Karen Stephens speaks with Jeff Wielgopolan, Service Director at Meadowood Napa Valley, about his approach to luxury hospitality and delivering world-class service. Jeff brings a wealth of experience from his 20+ years in the industry, including his role as Global Senior Vice President of Learning and Development at Forbes Travel Guide.Jeff shares the fascinating story of how he joined Meadowood after a dinner conversation with owner Bill Harlan, who asked him a question that changed his perspective: "What does a guest room look like forty years from now?" This generational thinking...2025-06-0435 min
Hotel MomentProviding more than a room: How Foster Supply Hospitality reimagines the hotel experienceIn this episode of Hotel Moment, Karen Stephens is joined by Sims Foster, co-founder of Foster Supply Hospitality. With roots spanning over 100 years in the Catskills region, Sims brings a unique perspective on hospitality that combines industry expertise with a deep connection to the community.Sims discusses his unconventional journey from lying about his age to get a dishwasher job at 13 to managing celebrity nightclubs in Manhattan, and eventually returning home to revitalize his local hospitality scene. Foster Supply Hospitality operates small-scale hotels and James Beard-nominated restaurants throughout the Catskills — focusing on creating full-service resort experiences in intimate 12-3...2025-05-2825 min
Hotel MomentInnovation in hospitality: Insights from a Forbes Travel Guide executiveIn this enlightening episode of Hotel Moment, Karen Stephens is joined by Stuart Greif, Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide. With extensive experience shaping luxury travel experiences, Stuart shares his unique perspective on navigating innovation in hospitality.Stuart discusses his journey through the industry, from living in hotels as a client to leadership roles at JD Power's global hospitality practice, Microsoft, and now Forbes Travel Guide. He emphasizes how empathy and diverse life experiences have shaped his approach to hospitality as an industry focused on "experiences of joy and creating memories."Throughout the...2025-05-2134 min
Hotel MomentRecast: Guests define what luxury means today | with Shannon KnappIn this engaging recast episode of Hotel Moment, Karen Stephens sits down with Shannon Knapp, President & CEO of The Leading Hotels of the World, to explore the evolving luxury hospitality landscape and how independent luxury hotels can thrive in the modern era. Shannon shares her wealth of experience in the luxury travel space, shedding light on how her organization supports over 400 luxury hotels across 80 countries.Throughout the conversation, Shannon discusses how the definition of luxury has transformed from a standardized hotel-defined concept to a highly personalized experience tailored to individual preferences. She highlights the crucial role of technology...2025-05-1425 min
Hotel MomentRecast: If you’re willing to pay, we will give it to you | with Casper OverbeekIn this enlightening recast from the Hotel Moment archives, Karen Stephens sits down with Casper Overbeek, Chief Product Officer at citizenM, to explore how the brand is revolutionizing guest loyalty and personalization in hospitality.Throughout their conversation, Casper takes us behind the scenes of citizenM's remarkable growth story, from just 10 hotels to a portfolio of 38 properties across prime locations in Europe and the US. He reveals the strategic thinking behind their unconventional paid subscription loyalty program, which has successfully attracted 45,000 active members by delivering on two key promises: guaranteed room availability and rate certainty.What You'll...2025-05-0729 min
Hotel MomentDimple Jethani talks AI, data, and technology in hospitalityIn this enlightening episode of Hotel Moment, Karen Stephens is joined by Dimple Jethani, the Chief Information Officer at Aramark Destinations. With over 25 years of experience driving innovation across technology and hospitality, Dimple shares her unique journey from accounting to technology leadership.Dimple discusses her unexpected path to hospitality, from her early days at Arthur Andersen to entrepreneurship, and eventually to leadership roles at Norwegian Cruise Line Holdings during the unprecedented challenges of COVID-19. Now at Aramark Destinations, she oversees technology strategy for iconic properties in national parks like Yosemite and Yellowstone, focusing on enhancing guest experiences through...2025-04-3026 min
Hotel MomentSky McLean on succeeding in modern hospitalityIn this engaging episode of Hotel Moment, Karen Stephens sits down with Sky McLean, founder and CEO of Basecamp Resorts, to discuss her remarkable journey from being fired to building a thriving modern hospitality enterprise in Western Canada.Sky shares the story of how getting fired after just 27 days at her "dream job" led her to make a bold decision never to work for anyone else again. Using an unexpected $38,000 from a BMW financing deal, she purchased her first piece of land in Canmore, Alberta — the future site of the first Basecamp Resort. Through determination and creative fi...2025-04-2319 min
Hotel MomentTransforming the hotel guest experience with personalization and predictive analytics | with Dana CarissIn this insightful episode of Hotel Moment, Karen Stephens speaks with Dana Cariss, Senior Vice President of Revenue Strategy at CoralTree Hospitality, about how his company leverages data to drive revenue while delivering exceptional guest experiences across their diverse portfolio.Dana shares his journey with CoralTree Hospitality, which has grown from 8 properties in 2019 to over 40 hotels and 1,200 vacation rental keys today. Throughout the conversation, he emphasizes the importance of consolidating data and using it to understand total guest value beyond traditional metrics like acquisition costs.CoralTree's four-year journey to build a single data warehouse has...2025-04-1623 minIntermittent Fasting StoriesEpisode 461: Karen GaulIn this episode of Intermittent Fasting Stories, Gin talks to Karen Gaul from Norwich in the UK.Are you ready to take your intermittent fasting lifestyle to the next level? There’s nothing better than community to help with that. In the Delay, Don’t Deny community we all embrace the clean fast, and there’s just the right support for you as you live your intermittent fasting lifestyle. You can connect directly with Gin in the Ask Gin group, and she will answer all of your questions personally. If you’re new to intermittent fasting or...2025-04-1053 min
Building Tomorrow's InsurerEp 29 | Building Tomorrow’s Insurer | Trust Nobody, Verify Everything: Karen Stephens on Rethinking Cyber RiskIn today’s digital world, cyber risk isn’t just an IT problem—it’s a business problem, and a growing one at that.In this episode, host and Kanopi CEO Nigel Fellowes-Freeman speaks with Karen Stephens, CEO of BCyber, about the shifting landscape of cybersecurity and what insurers, brokers, and business owners must do to stay ahead of emerging threats.With over two decades in financial services and cybersecurity, Karen brings sharp insight, practical advice, and a dose of dry wit as she breaks down the human, emotional and financial cost of cyber breaches—and how to...2025-04-1043 min
Hotel MomentImmersive hotel experiences: Bridging technology and human connection | with Bashar WaliIn this episode of Hotel Moment, Karen Stephens sits down with Bashar Wali, founder and CEO of Practice Hospitality and This Assembly. With over three decades of experience in the hospitality industry, Bashar brings a refreshing perspective on creating immersive and human-centered hotel experiences.Tune in as they discuss:Why passion is the most underrated quality in hospitality and how looking at human behavior, rather than trends, creates lasting impactHow hotels can balance technological innovation with the crucial element of human connectionThe difference between "memorable" and "forgettable" hotels, and why this distinction matters more than traditional...2025-04-0235 min
Hotel MomentWomen in hotel tech: Georgine Muntz on driving change in hospitalityIn this insightful conversation, Karen Stephens speaks with Georgine Muntz, CEO of Visual Matrix, about her journey from accounting to leading a property management system company that serves thousands of hoteliers. Georgine shares how her diverse background in finance and technology prepared her to address the hospitality industry's technological lag, which she estimates to be about ten years behind other sectors.Listen as they explore:Georgine's strategy for moving clients from on-premise solutions to cloud-based platforms, reducing transition time to just one hourHow Visual Matrix's adoption of API standards is helping hotels integrate with new technology...2025-03-2626 min
Hotel MomentNavigating the future of hospitality tech | with Mercedes BlancoIn this episode of Hotel Moment, host Karen Stephens welcomes Mercedes Blanco, Chief Partnerships Officer at The Hotels Network. With nearly two decades of experience in hospitality tech and digital marketing, Mercedes offers valuable perspectives on the evolving hospitality technology landscape.Together, they discuss:How hoteliers should approach building their tech stack, starting with understanding their baseline needs and their unique customer baseWhy hotels need to take more control of their direct channels to maintain their voice and identity in the digital spaceThe importance of embracing AI as an enhancement tool rather than fearing it as...2025-03-1920 min
Hotel MomentBuilding loyalty with the next gen: Hospitality for kids and teens | with Alicia Zur-SzpiroIn this thought-provoking episode of Hotel Moment, host Karen Stephens is joined by Alicia Zur-Szpiro, Co-founder and Creative Director of Wanderland London, a pioneering consultancy focused exclusively on kids and teens in the hospitality industry. Alicia brings her diverse background in game design, toy invention, and children's publishing to address what she sees as a significant gap in the hotel industry.Together, they discuss:Why the $850 billion kids and teens market remains largely untapped by hotelsThe critical importance of engaging with teens, who are often an "invisible guest segment" in hospitalityHow hotels can incorporate children and teens...2025-03-1227 min
Hotel MomentCulture is the beginning and the end of your hotel | with Agnelo FernandesIn this thought-provoking episode of Hotel Moment, host Karen Stephens is joined by Agnelo Fernandes, CEO of Cote Hospitality, a visionary leader with over two decades of experience in luxury hospitality and strategic growth. Agnelo takes us through his journey of transforming Cote Hospitality, an emerging hotel management company with deep roots going back over a hundred years as a family-owned business.Together, they discuss:How Agnelo has approached rebranding and repositioning Cote Hospitality for strategic growthThe crucial role of culture in building a successful hospitality organizationBalancing technological innovation with the human element that defines hospitalityStrategies...2025-03-0531 min
The Events InsightFrom House Porter to Company Director - With Martin StephensSend us a textThis week on The Events Insight Podcast, Karen and Jack sit down with Martin Stephens, Director of Off Limits Ltd, to explore his inspiring career journey—from a YTS trainee stacking shelves to a leader in the events industry.With over 30 years of experience, Martin has worn many hats, from hotel management trainee to Sales Director, before becoming a shareholder and Director at Off Limits, where he’s spent the last two decades delivering unforgettable experiences. His portfolio is as diverse as it is impressive, featuring multi-activity days, The Original BBC It's...2025-03-0539 min
Hotel MomentGive guests an experience they can’t get anywhere else | with Kurt BjorkmanIn this engaging episode of Hotel Moment, Karen Stephens speaks with Kurt Bjorkman, Chief Operating Officer at The Ranch at Laguna Beach, about creating exceptional guest experiences and sustainable practices in luxury hospitality. Drawing from his fascinating background as a scuba instructor and his 14-year tenure at The Ranch, Kurt shares valuable insights on:How to create and deliver local experiences that guests can't get anywhere else — from ocean activities to artisanal workshops The importance of authentic communication throughout the guest journey, including personalized pre-stay emails written by Kurt himself Their innovative sustainability initiatives with a revolutionary syst...2025-02-2628 min
Hotel MomentIf you’re willing to pay, we will give it to you | with Casper OverbeekKaren Stephens sits down with Casper Overbeek, Chief Product Officer at citizenM, to explore how the brand is revolutionizing guest loyalty and personalization in hospitality.Together, they discuss:citizenM's journey from 10 to 38 hotels across prime locations in Europe and the USThe development and success of their paid subscription loyalty program, which now has 45,000 active membersTheir groundbreaking approach to guaranteed availability and rate parityThe distinct differences between European and American preferences for personalizationHow technology enables better guest experiences while improving operational efficiencyThe role of continuous feedback in shaping guest experience improvementsListen in to...2025-02-1227 min
Hotel MomentDon’t be afraid to start from scratch | with Hans MeyerKaren Stephens sits down with Hans Meyer, Co-Founder and Managing Director of Zoku, about revolutionizing the hospitality industry through innovative design and community-focused spaces. Together, they discuss:Hans's journey from corporate hospitality roles to becoming a pioneer in hybrid hospitality conceptsThe inspiration behind Zoku, which came from interviewing 150 global nomads and experiencing the lifestyle firsthandHow Zoku's unique design combines living, working, and social spaces to combat the disconnection often felt by long-term travelersThe importance of food and beverage in fostering genuine community connectionsThe role of technology in design and guest experience, including their use of E...2025-02-0520 min
Hotel MomentFrom anonymous to appreciated — personalizing for repeat guests | with John BurnsKaren Stephens sits down with John Burns, President of Hospitality Technology Consulting, to explore the critical role of personalization in modern hospitality. With decades of experience helping hotels navigate technology and electronic distribution, John offers valuable insights into:The essential transition from anonymous guest interactions to personalized recognitionHow hotels can effectively select and implement technology solutionsThe role of staff training in delivering personalized experiencesAI's potential to filter complex guest data into actionable insightsStrategies for hotels hesitant to adopt new technologiesJohn emphasizes that while personalization is complex, it's not overcomplicated — it's simply essential in today's e-commerce wo...2025-01-2918 min
Hotel Moment2025 hospitality market outlook | with Jan Freitag from Costar GroupIn this insightful episode of Hotel Moment, Karen Stephens speaks with Jan Freitag, National Director of Hospitality Analytics at CoStar Group. Together, they explore:The 2025 market outlook, with projected RevPAR growth of 1.8% and the continued bifurcation between luxury and economy segmentsHow the "wealth effect" is driving unprecedented growth in luxury and ultra-luxury hotelsThe evolution of luxury travel from purely leisure to a mix of leisure, corporate, and group businessThe importance of total stay value versus just room revenueHow direct bookings and loyalty programs are reshaping revenue management strategiesThe impact of post-COVID work patterns on group bookings and...2025-01-2226 min
Hotel MomentNavigate AI with authenticity and preserve the human touch | with Evan CrawfordIn this insightful episode of Hotel Moment, Karen Stephens explores the evolving role of AI in hospitality with Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality. As Pyramid implements new technology across their benchmark collection of independent hotels, Evan shares valuable perspectives on:How AI can augment rather than replace human interactions in hospitalityStrategies for turning vast amounts of data into actionable insightsThe importance of maintaining authentic communications in an AI-powered worldWays to leverage predictive analytics while preserving personalized guest experiencesThe challenge of consolidating data across multiple systems for better decision-makingWith over 60 independent...2025-01-1517 min
Hotel MomentIndustry experts predict key hospitality trends for 2025In this forward-looking episode of Hotel Moment, host Karen Stephens, Chief Marketing Officer at Revinate, brings together insights from industry leaders to explore key trends that will shape hospitality in 2025. The episode features perspectives from:Aaron Miller, VP of CRM and Digital at Highgate, discussing the return of hotels and the evolution of guest experiencesCarlo Del Mistro, Chief Digital Officer at Ennismore, sharing insights on hyper-personalization and the future of loyalty programsShawn Jereb, SVP of Revenue Management & Distribution at Montage International, examining group booking trends and pricing strategiesEmily Goldfischer, Founder and Editor-in-Chief of hertelier, addressing workplace flexibility...2025-01-0816 min
Hotel MomentRecapping Black Friday, the guest experience, and “Dis-loyalty”In this special episode of Hotel Moment, Karen Stephens reconnects with three industry leaders and previous guests to explore their latest innovations and successes:Aaron Miller, VP of CRM and Digital at Highgate, reveals how preparation and strategic messaging led to a successful Black Friday campaigns across their portfolio of nearly 90 independent hotels worldwide.Shawn Jereb, SVP of Revenue Management & Distribution at Montage International discusses their focus on creating distinctive experiences in the luxury space.Carlo Del Mistro, Chief Digital Officer at Ennismore, shares exciting updates about their "Dis-loyalty" program, which has grown to include over 100 properties...2024-12-1817 min
Hotel MomentRecast: How well are you coaching your hotel teams? | with JC ThompsonIn this recast episode of Hotel Moment, we revisit a compelling conversation between Karen Stephens and JC Thompson, Founder and CEO of Pursuance. Originally recorded after NAVIGATE Miami, the episode explores how personal relationships remain crucial in luxury hospitality, even as AI becomes more prevalent. Since this conversation, JC has launched Pursuance.co, where hoteliers can build their own revenue optimization and human intelligence workshops.Together, they discuss:Why the voice channel remains vital for hospitality, especially during peak seasons like Christmas and New Year'sThe importance of data-driven approaches combined with human connection in coaching agentsHow...2024-12-1127 min
Hotel MomentTwo things hotels should get right every timeIn this special compilation episode of Hotel Moment, Karen Stephens draws from her previous guest conversations to highlight the two most fundamental elements of hotel success: data collection and application. The episode features three industry experts sharing their unique perspectives:Adam Mogelonsky, Partner at Hotel Mogel Consulting, explains why high-caliber data is the gateway to all good things at your hotel. He emphasizes how quality data enables hotels to understand the emotional drivers behind guest booking decisions and reveals why poor data can prevent hotels from executing effective one-to-one marketing.Jason Pirock, Corporate D...2024-12-0407 min
Hotel MomentStop losing loyal guests and take control of the guest journey | with Marc WinchellJoin Karen Stephens and Marc Winchell, Corporate CRM at Pacific Hospitality Group, as they dive deep into the Stay Golden loyalty program. Marc reveals how PHG is shifting away from OTA dependence by reimagining hotel loyalty. Rather than points, Stay Golden focuses on immediate value through direct booking discounts, room upgrades, and personalized pre-arrival experiences.Together, they discuss:Why immediate rewards and 10% discounts outperform traditional points systemsHow first-party data enables personalized pre-stay communication that builds anticipationThe vital role of voice channel agents in competing with OTAs while building guest relationshipsCreating metrics that measure both commercial success...2024-11-2725 min
Hotel MomentRecast: Modern and focused commercial strategy — what does it look like? | with Lori KielIn this recast episode of Hotel Moment, we revisit an insightful conversation between Karen Stephens and Lori Kiel, whose roles have evolved since the original recording - Karen is now Chief Marketing Officer at Revinate, and Lori has taken on the role of Senior Vice President of Revenue Management at Pyramid Global Hospitality.Together, they explore:Lori's journey from reservations to becoming a champion of commercial strategyThe importance of breaking down silos between sales, revenue management, and marketingHow technology and data are reshaping the hospitality landscapeThe challenges and opportunities in digital transformationThe power of vulnerability...2024-11-2237 min
Hotel MomentWomen adapt technology to be hospitality's problem-solvers | with Emily GoldfischerIn this enlightening episode of Hotel Moment, Karen Stephens engages with Emily Goldfischer, Founder and Editor-in-Chief of hertelier, to explore the evolving landscape of women's leadership in hospitality. Emily shares her fascinating journey from PR professional to journalist and entrepreneur, highlighting how her experiences shaped her mission to spotlight and support women in the industry.Together, they discuss:Emily's transition from hospitality PR to founding hertelier, and how the platform has featured over 600 women since 2021The importance of flexibility and mentorship in advancing women's careersHow women are leveraging technology to solve industry challenges and enhance...2024-11-1321 min
Hotel MomentHow to quiet the noise to hear your data speaking | with Bryson KoehlerIn this special 100th episode, Bryson Koehler returns to the Hotel Moment podcast for a deep dive into the transformative power of data in hospitality. In this insightful conversation with host Karen Stephens, Revinate’s CEO draws on his extensive experience, including his pivotal role in Revinate’s growth and his leadership at IHG, to highlight how data is reshaping direct bookings and enhancing guest experiences.Key topics covered include:The evolution of data-driven guest feedback and its impact on pricing strategies.The importance of Customer Data Platforms (CDPs) in unifying data for actionable outcomes.Overcoming industry chal...2024-10-1627 min
Hotel MomentGet granular with your data and future-proof your marketing with a Customer Data Platform | with Adam MogelonskyIn this thought-provoking episode of Hotel Moment, Karen Stephens sits down with Adam Mogelonsky, a Partner at Hotel Mogel Consulting Ltd, to uncover the transformative power of Customer Data Platforms (CDPs) in modern hospitality. Adam provides deep insights into how CDPs are revolutionizing the way hotels manage their technology and data to enhance guest satisfaction and streamline operations.Tune in as they discuss:The role of CDPs in modern hotel tech: Adam explains how CDPs act as the central hub in a hotel’s tech ecosystem, simplifying integration and allowing for more effective management of guest da...2024-09-2532 min
Hotel MomentHospitality is like building bridges — you need the right tools | with Robbert ManussenIn this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used technology to connect cultures and help hoteliers across three continents stay relevant in their respective markets. Robbert explains that facilitating a cohesive guest experience is like building bridges between guests and hotel teams, and it all starts with investing in the right technology that staff can train on. Tune in for an international perspective on how to best support hotel and regional culture by prioritizing technology tools and t...2024-09-1830 min
Hotel MomentGuests define what luxury means today | with Shannon KnappIn this episode of Hotel Moment, Karen Stephens sits down with Shannon Knapp, President & CEO of The Leading Hotels of the World, to explore the evolving luxury hospitality landscape and how independent luxury hotels can thrive in the modern era. Shannon shares her wealth of experience in the luxury travel space, shedding light on how her organization supports over 400 luxury hotels across 80 countries.Tune in as they discuss:The changing definition of luxury: Shannon reflects on how luxury has transformed over the past 20 years, from being hotel-defined to a much more personalized experience. Personalization at scale: T...2024-09-1125 min
Hotel MomentStart early: How to have an intentional budget season | with Joel MoralesIn this week’s episode of the Hotel Moment podcast, Joel Morales, CMO at Castlerock Asset Management, joins Karen Stephens, Revinate CMO, to offer a proactive approach to budget season – starting before August. Joel highlights the benefits of initiating budget planning as early as May or June, and how he’s seen sales and marketing departments align and collaborate with greater speed and efficiency. Tune in for a change in perspective when it comes to the timing of budget planning, and how you can leverage your brand, brand performance, and overall marketing strategy to drive conversion and open up more...2024-09-0425 min
Hotel MomentRecast: Build intelligent operations and let data drive direct bookings | with Patrick NortonIn this episode of Hotel Moment, Karen Stephens, Revinate CMO, and Patrick Norton, Chief Marketing Officer at Brittain Resorts & Hotels advocate for making a data-centered tech stack the foundation for guest communication to win back previous OTA bookers. Patrick also highlights the several use cases for guest history marketing to foster guest loyalty and continue building detailed guest profiles. Tune in for inspiration on how to attract guests to your brand and keep the data collection process flowing, providing more opportunities to personalize interactions and drive direct bookings. Other topics of discussion include:Patrick’s inspiring care...2024-08-2826 min
Hotel MomentBoutique hospitality and envisioning the guest experience from the ground up | with Bree BrostkoIn this episode of Hotel Moment, host Karen Stephens is joined by Bree Brostko, Chief Operating Officer and Head of Brand Strategy at Retro Hospitality. Retro is a boutique hospitality management firm with a focus on adaptive reuse properties, and Bree highlights the Hotel Fauna project in Bedford as a prime example of this. She also shares how Retro Hospitality uses email marketing and local partnerships to enhance the guest experience.Together, they discuss:Bree’s experience in the industry and how travel memories have influenced her perspective on building hotel brands.A memorable travel experience at th...2024-08-1425 min
Hotel MomentConnecting the data dots for an email channel powerhouse | with Renee MurrietaKaren Stephens sits down with Renee Murrieta in the latest episode of Hotel Moment. Renee is Founder of Show.Tell., a boutique, London-based hospitality marketing agency. Together, they discuss: How you can use data from one property to cross-sell and promote other properties in your collectionEfficient methods for personalizing campaigns for every segment of your customer baseThe importance of collating the data from all of your marketing channels to instruct your strategic decisionsAnd more!Discover the importance of personalization for driving effective campaigns and the KPIs that matter across all of your digital channels.Don't miss th...2024-08-0728 min
Hotel MomentMeet your host — talking Total RevPAR, NOI, the voice channel, and budget season | with Karen StephensIn this special episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, takes a unique approach by introducing herself and providing an in-depth history of the podcast and its evolution. The episode offers a retrospective view of how Hotel Moment began during the uncertain times of the COVID-19 pandemic as a platform for hoteliers to share stories and insights. Originally launched by Go Moment, the podcast was later integrated into Revinate's portfolio following the acquisition of Go Moment in 2021.Karen shares her journey with Revinate, highlighting her roles from Chief Revenue Officer to her current position a...2024-07-3123 min
Intermittent Fasting StoriesEpisode 424: KarenIn this episode of Intermittent Fasting Stories, Gin talks to Karen who lives in the Pacific Northwest.Are you ready to take your intermittent fasting lifestyle to the next level? There’s nothing better than community to help with that. In the Delay, Don’t Deny community we all embrace the clean fast, and there’s just the right support for you as you live your intermittent fasting lifestyle. You can connect directly with Gin in the Ask Gin group, and she will answer all of your questions personally. If you’re new to intermittent fasting or...2024-07-251h 02Intermittent Fasting StoriesEpisode 424: KarenIn this episode of Intermittent Fasting Stories, Gin talks to Karen who lives in the Pacific Northwest.Are you ready to take your intermittent fasting lifestyle to the next level? There’s nothing better than community to help with that. In the Delay, Don’t Deny community we all embrace the clean fast, and there’s just the right support for you as you live your intermittent fasting lifestyle. You can connect directly with Gin in the Ask Gin group, and she will answer all of your questions personally. If you’re new to intermittent fasting or...2024-07-2555 min
Hotel Moment“Dis-loyalty” — Ennismore’s unconventional approach to guest loyalty | with Carlo Del MistroKaren Stephens sits down with Carlo Del Mistro in the latest episode of Hotel Moment. Carlo is the Chief Digital Officer at Ennismore, a leading hotel management company in London. Together, they discuss: Ennismore’s groundbreaking membership program, Dis-loyalty, which offers exclusive discounts on hotels and restaurants within their portfolio. The importance of data collection and leveraging technology in Ennismore’s strategyBuilding a single customer view to understand guest spending and travel habits.Ennismore’s openness to partnering with independent hotels that align with their brand and are interested in joining the dis-loyalty program.And more!Learn how...2024-07-2419 min
Hotel MomentIs NOI the only thing that matters? | with Joe PettigrewIn this episode of Hotel Moment, Karen Stephens speaks with Joe Pettigrew, the Chief Commercial Officer at EOS Hospitality. Together, they discuss: The importance of a strong commercial strategy and how it impacts the hospitality industry. Joe explains that a clear and simple vision is crucial for aligning all departments towards a common goal.The value of focusing on NOI as the ultimate measure of success rather than getting caught up in metrics like direct booking percentage or social media followers. How OTAs can be valuable partners, especially when used strategically to fill last-minute rooms or target spe...2024-07-1726 min
Hotel MomentHow well are you coaching your hotel teams? | with JC ThompsonIn this episode of Hotel Moment, Karen Stephens interviews JC Thompson, the Founder and CEO of Pursuance. Together, they discuss: The importance of personal relationships in the luxury hospitality industry and why AI can’t replace the real human connections that guests are looking for.How and why Pursuance focuses on deep-diving with a specific smaller sub-set of customers rather than spreading themselves more widelyWhy sharing personal stories and experiences is a more effective method of coaching than offering adviceJC is an expert in scaling businesses, having led operations strategy for three separate organizations whic...2024-07-1026 min
Hotel MomentHow to book revenue even when climate derails the guest experience | with Nick CavanaughIn this episode of Hotel Moment, host Karen Stephens is joined by Nick Cavanaugh, Founder and CEO of Sensible Weather. Together, they discuss: Automated reimbursement for bad weather affecting travel plansUse of advanced technology for weather prediction and customer reimbursementIntegration with booking platforms and hotel partnersAnd more!Nick Cavanaugh is a visionary leader at the forefront of climate finance and technology. With a background spanning climate science, data analytics, and finance, Nick brings a wealth of expertise to his role as Founder and CEO of Sensible Weather, a weather intelligence platform that uses advances in weather data, technology, an...2024-07-0322 min
Hotel MomentYour commercial strategy as an evolution and not a revolution | with Jennifer HillIn this episode of Hotel Moment, Karen Stephens interviews Jennifer Hill, the VP of Commercial Strategy at Kalibri Labs. Together they cover:Differentiating Commercial Strategy from Revenue Management - Commercial strategy is the integration of revenue, sales, marketing, e-commerce, digital, distribution, operations, and finance.Importance of Net Operating Income (NOI) in Commercial Strategy - Jennifer explains the significance of NOI as the profit left after expenses, emphasizing its direct impact on asset value and the need to understand the market demand for effective decision-making.Considering Profitability and Asset Value Alongside Revenue - Karen and Jennifer stress...2024-06-1916 min
Hotel MomentYou're capable of achieving more than you think: Going further with a direct booking strategy | with Kathleen CullenIn this episode of Hotel Moment, Karen Stephens interviews Kathleen Cullen, the Executive Vice President at PTG Consulting. Together they cover: The benefits of shifting marketing dollars from third-party bookings to direct booking strategies by investing in digital marketing and leveraging your customer databaseWhy hotels should collect and analyze data to understand customer feedback to enhance the guest experienceWhy the revenue professionals, sales team, marketing team, and front desk team must collaborateAnd much more!Kathleen is a hotel guru with over thirty years of experience helping a wide range of players in the hospitality industry create and deliver u...2024-06-0518 min
Separated At BirthEpisode 6 : Kacey Stephens**Guest Bio:**Meet Kacey Stephens, a seasoned and certified Life Coach, Reiki Master & Teacher, and Intuitive Psychic Medium with over 35 years of experience in wellness and fitness. Certified in 200-hour Yoga, Kacey has been teaching dance, cardio, sculpt, and Pilates since the age of 15. Her extensive background also includes a BA in Psychology, which she integrates into her holistic approach to coaching.Kacey empowers individuals on their wellness journeys by blending powerful coaching distinctions, intuition, energy work, and spiritual connection. She helps clients release past narratives and embrace new perspectives to achieve their true desires...2024-05-301h 12
Hotel MomentNo missed opportunities — prioritizing a data collection practice for every property | with Aaron MillerIn this episode of Hotel Moment, host Karen Stephens is joined by Aaron Miller, Vice President of CRM & Digital at Highgate. Together, they explore: The ongoing dialogue between professionals in the marketing space and why conferences like NAVIGATE are so importantHow starting his career in operations at The Venetian prepared Miller to tackle all of the challenges his later career would throw at himThe expansion of Highgate’s international portfolio and how first-party data can still be a useful tool across unaffiliated independent hotelsIf you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and...2024-05-2214 min
Hotel MomentA first-party data relationship: an invitation to go deeper | with Evan CrawfordIn this episode of Hotel Moment, host Karen Stephens is joined by Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality. Together, they cover: How to retain the strengths of independent properties while bringing them under the Pyramid marketing umbrellaWhy lowering the bar of engagement is crucial for gathering useful first-party dataPractical examples of how to follow potential new customers to where they are rather than waiting for them to come to youEvan Crawford is a strategic hotel marketer and thinker who's gathered an immense portfolio of experience in brand development across ten years with Pyramid H...2024-05-0814 min
Hotel MomentRevinate’s origin story and journey through innovation | with Co-Founder Marc HeynekerIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, is joined by Marc Heyneker — Co-Founder and former CEO of Revinate, now Chairman of the board. Heyneker takes us back in time to share what technology was available for hoteliers in the early 2000s and why he felt compelled to fill the gaps in the hospitality industry. He also describes what it was like leading a global tech company through a global health crisis and how it ended up strengthening Revinate’s core mission to serve hoteliers. Listen in to learn more about how Revinate evolved...2024-03-2719 min
Hotel MomentRevinate’s new CEO — on a mission to empower hoteliers with data-driven technology | with Bryson KoehlerIn this episode of Hotel Moment, host Karen Stephens is joined by Revinate’s new CEO Bryson Koehler. Together, they discuss: Bryson’s history with hospitality and RevinateHow hospitality is transitioning into the age of data and AIRevinate’s under-the-hood technology offeringsAnd more!With twenty years of experience in technology, including ten years at IHG, Bryson is poised to lead Revinate into its next chapter as the new CEO. He most recently served as Executive Vice President and Chief Product, Data, Analytics, and Technology Officer at Equifax and is a Board Member of Anywhere Real Estate. We are thrille...2024-03-1223 min
Hotel MomentStatus update: how can hoteliers keep performance high in today’s economy? | with Greg FriedmanIn this episode of Hotel Moment, host and Revinate's CRO, Karen Stephens is joined by Greg Friedman, the CEO of Peachtree Group. Together, they discuss: How investors build a portfolio of hotelsTheir demand-driver-focused strategiesThe recent change in interest ratesAnd more!Greg has over twenty years of hospitality experience with an emphasis on deal structure and financing. His business, Peachtree Group, is an investment firm with a particular focus on hotel venues, which they go on to manage in-house via their hotel management business. Their management portfolio is worth $2.5 billion, so it’s safe to say he knows a thi...2024-03-0633 min
Hotel MomentKeep the spark alive in your guest relationships | with Brian MurphyIn this episode of Hotel Moment, host Karen Stephens is joined by Brian Murphy, the Group Customer Relationship Management Executive at Cliste Hospitality.Join them as they: Talk about the history of Cliste HospitalityHighlight the importance of adaptability Discuss leveraging technologies, especially AIAnd more!Based in Killarney, Ireland, Brian Murphy is the Group Customer Relationship Management Executive at Cliste Hospitality, a team of specialists offering intelligent management to hotels, restaurants, bars & hospitality ventures in Ireland. Brian has extensive experience in various award-winning establishments, including the Muckross Park Hotel and Spa and Andaz London Liverpool Street. At Cliste, Brian tr...2024-02-2118 min
Hotel MomentHow to build and scale a value-driven loyalty program for your guests | with Ellis ConnollyIn this episode of Hotel Moment, host Karen Stephens is joined by Ellis Connolly, Chief Revenue Officer at Laasie.Join them as they: Explore curating loyalty programsHighlight the importance of zero-party dataDiscuss how to align sales and marketing for a solid commercial strategyAnd more!Based in Los Angeles, Ellis Connolly is the Chief Revenue Officer at Laasie, an AI loyalty platform for 2,100+ hotels, resorts, and vacation rentals. He further acts as Strategic Advisor for Hospitality Spotlight Recruiting, a top specialized recruiting firm for the lodging and travel technology industries, and Guest Lecturer at New York University’s Tisch Cen...2024-02-0732 min
Hotel MomentHow to make every guest touchpoint count and lead guest experiences with trust | with Andrew LaddIn this episode of Hotel Moment, host Karen Stephens is joined by Andrew Ladd, the Vice President of Marketing at Noble Hotels. Join them as they: Hear Andrew’s experience as a continuous learnerExplore Andrew’s approach to marketing and branding multiple hotels Identify how consumer data can help personalize the guest experiencesUnderstand how consumer trends have changed since the COVID-19 pandemicAnd more!Andrew Ladd, based in Kirkland, Washington, has twenty years experience in hospitality, across venues and brands including RAR Hospitality, Whitney Peak Hotel, and Peppermill Resort Spa Casino. Today, he’s the Vice President of Marketing at Noble...2024-01-1723 min
Hotel MomentRecast: How the cloud can improve hotel operations (2022)This week on the Hotel Moment podcast, we revisit the conversation between Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, after his recent shout-out on LinkedIn recognizing Revinate as the chosen CRM for many hoteliers. Thank you, Matthijs, for recognizing Revinate’s CRM expertise.Join in as they dive into cloud-based software. You’ll learn how moving to the cloud benefits your operations, simplifies data management, and helps you address the root cause of inefficiencies within your hotel.Links:Matthijs Welle: https://www.linkedin.com/in/matthijswelle/Mews: https://www.mews.com/enKare...2023-12-0621 min
Hotel MomentModern and focused commercial strategy — what does it look like? | with Lori KielIn this episode of Hotel Moment, host Karen Stephens is joined by Lori Kiel, Chief Commercial Officer at Kessler Collection and Commercial Thought Leader at Lori Kiel Productions.Join them as they:Explore Lori’s passion for commercial strategyDelve into Lori’s approach to commercial strategyHighlight the power of a commercial-first mindset for hospitalityLori Kiel, based in Orlando, Florida, has over thirty years of experience in the hospitality industry, across Turnberry and Associates, Lodgian, and the Kessler Collection. As the Chief Commercial Officer at Kessler, she oversees sales, revenue, and marketing and the topline strategies for the comp...2023-11-2235 min
Hotel MomentBuild intelligent operations and let data drive direct bookings | with Patrick NortonIn this episode of Hotel Moment, host Karen Stephens is joined by Patrick Norton, Vice President of Sales and Marketing at Brittain Resorts and Hotels.Join them as they:Explore the value of guest history for direct bookingsDiscuss touch points for capturing consumer dataShine a light on the future of Brittain Resorts and HotelsAnd more!Patrick Norton is a highly experienced hospitality professional, having checked into the industry at age fifteen. As the current Vice President of Sales and Marketing at Brittain Resorts and Hotels, his main focus areas are business and market development, market research and planning...2023-11-0824 min
Hotel MomentApproachable luxury without losing touch with guests | with Shawn JerebIn this episode of Hotel Moment, host Karen Stephens is joined by Shawn Jereb, SVP of Revenue Management & Distribution at Montage International.Join them as they discuss:Shawn’s experience of meeting celebritiesWhat is humble luxury, and why does it work? Leveraging technology for a seamless guest experienceThe sustainability drive at MontageAnd more!Shawn Jereb has a 30-year career in the hospitality industry and is an expert in revenue management. He has helped niche luxury hospitality brands like Belmond and Morgans to optimize revenues while managing the revenue management infrastructure, culture, strategy, and distribution. If you enjoyed this...2023-10-2720 min
The Good Divorce Show™Encore "The Road to Splitsville" w/ Dr. Ronald Raymond, Jeffrey StephensDivorce is an unfortunate reality for a staggering number of people every year. Here with common sense suggestions are attorney Jeffrey Stephens and psychologist Dr. Ronald Raymond.2023-10-2351 min
Hotel MomentWhat does it take to create a winning revenue strategy? | with Caryl HelselIn this episode of Hotel Moment, host Karen Stephens is joined by Caryl Helsel, Founder and CEO of Dragonfly Strategists.Join them as they:Explore what guest mapping is and why it’s beneficialDefine a powerful revenue strategyShine a light on some successful revenue strategy transformations from across Caryl’s careerAnd more!Caryl Helsel is an experienced hospitality commercial and IT strategy leader with over thirty years of experience and leadership in the hospitality industry. She is currently the Founder and CEO of Dragonfly Strategists, where she and her team advise hospitality companies to optimize revenue through effective stra...2023-10-1332 min
Hotel MomentA recipe for thriving in multiple industries to deliver bespoke experiences | with Vinny CuneoIn this episode of Hotel Moment, host Karen Stephens is joined by Vinny Cuneo, Vice President of Sales and Revenue Strategy at AutoCamp.Join them as they:Delve into turning Airstreams into a hospitality experienceExplore what it truly means to bring luxury outdoorsDiscuss AutoCamp’s approach to sustainabilityGive advice for aligning marketing and sales teamsAnd more!Vinny Cuneo is a dynamic leader in revenue strategy, digital marketing, and sales. He is currently the Vice President of Sales and Revenue Strategy at AutoCamp, a modern hospitality experience helping to get people outdoors, and Field Station, a modern lodging brand fo...2023-09-2921 min
Hotel MomentMarket, capture, and convert — driving full-funnel conversions | with Jason PirockIn this episode of Hotel Moment, host Karen Stephens is joined by Jason Pirock, Corporate Director of Marketing at Springboard Hospitality.Join them as they:
Discuss everything that Springboard Hospitality encompasses
Highlight the importance of a top-tier website
Explain why you need quality content
Explore retargeting methods
Jason Pirock is the Corporate Director of Marketing at Springboard Hospitality where he oversees all integrated marketing strategy, customer acquisition, and growth through digital and traditional marketing efforts. He has over sixteen years of marketing experience across hospitality and retail and is...2023-09-1526 minIntermittent Fasting StoriesEpisode 340: Karen CahillIn this episode of Intermittent Fasting Stories, Gin talks to Karen Cahill who lives outside of Atlanta, GA. Are you ready to take your intermittent fasting lifestyle to the next level? There’s nothing better than community to help with that. In the Delay, Don’t Deny community we all embrace the clean fast, and there’s just the right support for you as you live your intermittent fasting lifestyle. You can connect directly with Gin in the Ask Gin group, and she will answer all of your questions personally. If you’re new to intermittent...2023-09-051h 01Intermittent Fasting StoriesEpisode 340: Karen CahillIn this episode of Intermittent Fasting Stories, Gin talks to Karen Cahill who lives outside of Atlanta, GA. Are you ready to take your intermittent fasting lifestyle to the next level? There’s nothing better than community to help with that. In the Delay, Don’t Deny community we all embrace the clean fast, and there’s just the right support for you as you live your intermittent fasting lifestyle. You can connect directly with Gin in the Ask Gin group, and she will answer all of your questions personally. If you’re new to intermittent...2023-09-0555 min
Hotel MomentRecast: Innovation and tech adoption in hospitality (2022)The hospitality industry sometimes seems to be behind the curve when it comes to technology.How can we in hospitality be more innovative and adopt technology with confidence?Fabricio Titiro, the Director of Product Management at Oracle, joins us to talk about just that. Oracle has always been one of the most innovative companies in our industry and Fabricio shares their newest offering, OHIP, which he calls an "enabler for innovation". Links:Fabricio Titiro: https://www.linkedin.com/in/fabriciotitiro/Oracle: https://www.oracle.com/Oracle Cloud PMS: https://www...2023-09-0140 min
Hotel MomentThe link between revenue management and the guest experience | with Heidi CosioIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Heidi Cosio, Senior Vice President of Revenue Effectiveness at Aimbridge Hospitality, take a granular approach to analyzing your hotel’s revenue trends. Cosio also explains why a stellar guest experience often originates with a deep understanding of your ancillary offerings and pricing those appropriately. Links:Learn more about Aimbridge Hospitality at: https://www.aimbridgehospitality.com/Heidi Cosio: https://www.linkedin.com/in/heidi-cosio-20351386/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revin...2023-07-0732 min
Hotel MomentLevel up your digital marketing and diversify your guest acquisition strategy | with Ross McAlpineThis week on the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ross McAlpine, Director, CRM at EOS Hospitality, provide practical tips for targeting repeat guests at low cost. Spoiler alert: user-generated content plays a significant role. McAlpine also shares ways to use first-party data to personalize guest communication and encourage direct bookings. Links:Learn more about EOS Hospitality at: https://www.eoshospitality.com/Ross McAlpine: https://www.linkedin.com/in/ross-mcalpine/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://w...2023-06-2324 min
Hotel MomentHow an experiment to reduce dependency on OTAs drove direct bookings portfolio-wide | with Sunish SadasivanThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sunish Sadasivan, Vice President of E-Commerce & Revenue Management at Chroma Hospitality, explore the unconventional decision to reduce their reliance on OTAs for a period of time. Sadasivan explains the shocking results and how hoteliers can implement aggressive strategies like this one to secure more direct bookings and connect with their guests. Links:Learn more about Chroma Hospitality: https://www.chromahospitality.com/LinkedIn: https://www.linkedin.com/company/chromahospitality/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podc...2023-06-0941 min
Hotel MomentConnecting brand story telling and guest loyalty | with Tom LuersenIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tom Luersen, President of CoralTree Hospitality, explain how brand storytelling breaks free from traditional hotel service and creates a more memorable guest experience. Luerson also shares why experimenting with hotel technology sparks innovation, which is essential for hoteliers within the industry, especially during times of economic downturn. Links:Tom Luersen: https://www.linkedin.com/in/tom-luersen-20839113/Learn more about Coral Tree Hospitality: https://www.coraltreehospitality.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https...2023-05-2635 min
Hotel MomentUnlock your potential and face the staffing shortage with technology | with Chip RogersIn this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Chip Rogers, President and CEO of the American Hotel and Lodging Association (AHLA), reveal ways hoteliers can reframe their perspective of the staffing shortage to maximize opportunities to builder a stronger workforce. They also dive into the topic of sustainability within hospitality and why hoteliers should be tracking this trend in order to satisfy guests.Links:Chip Rogers: https://www.linkedin.com/in/william-chip-rogers/American Hotel & Lodging Association: https://www.ahla.com/hotelsactKaren Stephens: https://www.link...2023-05-1233 min
Biz Bites for Thought LeadersKaren Stephens - BCyberAnthony talks to the CEO and Co-Founder of BCyber - Karen Stephens to discuss cyber security.
2023-05-0122 min
Hotel MomentHow to start implementing sustainability initiatives while staying true to your brand | with Billy Skelli-CohenThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Billy Skelli-Cohen, CEO of the Zien Group, take a look at the influence of sustainability initiatives in the hotel industry. They discuss green practices hoteliers can adopt while also revealing how sustainability is becoming a major focus for guests across the globe.Links:Billy Skelli Cohen: https://www.linkedin.com/in/billy-skelli-cohen/Zien Group: https://www.theziengroup.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.co...2023-04-2819 min
Hotel MomentDefining luxury and elevating hotel service | with Dr. Jeffrey OThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Dr. Jeffrey O, Chief Executive Officer at St. Justine, explore the concept of luxury in hospitality. Dr. Jeffrey offers a compelling perspective on how hotel technology as well as humble yet, exceptional service, are foundational elements of luxury. He also explains his obsession with the pursuit of luxury and how hoteliers can benefit from that same pursuit to create a stunning guest experience. Links:Dr. Jeffrey 0: https://www.linkedin.com/in/drjeffreyo/St. Justine: https://www.stjustinehotels.com/K...2023-04-1433 min
Hotel MomentWhat can hoteliers do to stay grounded in their guest connections? | with Sean DeeThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Sean Dee, Chief Commercial Officer at Outrigger Hospitality Group, uncover ways to strengthen guest relationships that go beyond simple messaging. They share specific examples of how to improve connections and act on guest feedback to ensure a quality experience.Links:Sean Dee: https://www.linkedin.com/in/deesean/Outrigger Hospitality Group: https://www.outrigger.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Hotel Moment is presented by RevinatePr...2023-03-3136 minThe Good Divorce Show™"The Road to Splitsville" w/ Dr. Ronald Raymond, Jeffrey StephensDivorce is an unfortunate reality for a staggering number of people every year. Here with common sense suggestions are attorney Jeffrey Stephens and psychologist Dr. Ronald Raymond.2023-03-2051 min
Hotel MomentTips for navigating the digital space while using data to delight guests | with Amanda DuThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Amanda Du, Head of Ecommerce at Penta Hotels, dive into the evolving digital landscape. They also reveal how technology creates opportunities to use guest data in emotionally intelligent ways to elevate the guest experience.Links:Amanda Du: https://www.linkedin.com/in/amanda-du/Penta Hotels: https://www.pentahotels.com/homepageKaren Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by...2023-03-1720 min
Hotel MomentRealizing the benefits of technology for hotel operations | with Tobias KoehlerThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Tobias Koehler, Chief Commerical Officer at BIG MAMA Hotels, share how hoteliers can adopt technology to tap into new opportunities. Koehler also provides tools hoteliers can use to provide further education on digitization in hospitality. Links:Tobias Koehler: https://www.linkedin.com/in/tobiaskoehler/ BIG MAMA Hotels: www.bigmamahotels.comHSMA: www.hsma.deRemote Hotel: https://www.hsma.de/de/fachbereiche/technology/das-remote-hotel Backoffice Automation: https://www.hsma.de/de/fachbereiche/technology/backoffice-automatisierungKaren Stephens: https://www.lin...2023-02-1723 min
Hotel MomentRecognizing the value of travel powers unforgettable guest experiences | with Pete SamsThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Pete Sams, Chief Operating Officer at Davidson Hospitality Group, explore what compels guests to travel and how hotels can capitalize on this motivation to deliver an exceptional guest experience. Sams also sheds light on how creating a culture that supports hotel staff is critical in providing quality service. Links:Pete Sams: https://www.linkedin.com/in/petesams/Davidson Hospitality Group: https://davidsonhospitality.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: htt...2023-02-0326 min
Diverse Thinking Different LearningEp. 118: Understanding the Intersection Between Autism and LGBTQIA+ with Dr. Laurie StephensMany topics of the Diverse Thinking Different Learning Podcast come from parents and individuals who provide services to children. Today’s topic has come up more than once and our guest is able to shed some light on the intersection between autism and LGBTQIA+. Dr. Laurie Stephens joins today to share the research on this overlap and what she sees herself as the Senior Director of Autism and Clinical Programs for The Help Group. Through her work with The Help Group, she has also developed an affirming community called Kaleidoscope which is offered in person and online. An...2023-01-3131 min
Hotel MomentUnderstanding social group travel | with Philip BatesWhen it comes to travelers who take trips with social groups, hoteliers have had to make unique adjustments to ensure a quality guest experience.This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Philip Bates, Managing Partner at TMC Group, take a look at the history of social group travel. They also explore how the industry’s increasing tech adoption has the potential to simplify challenges for this particular travel segment. Listen in to learn how to make smarter and more informed tech decisions to support all your guests. Links:Phil...2023-01-2021 min
Hotel MomentExceeding guest expectations by designing a unique stay | with Zachary SchwartzThis week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Zachary Schwartz, CEO of YAYS, talk about how it’s possible to leverage the same space to target different traveler segments and how aparthotels are transforming what guests think a stay can look like. You’ll also get insights into what travel trends Schwartz has seen since the start of the pandemic.Links:Zachary Schwartz: https://www.linkedin.com/in/zrschwartz/YAYS: https://www.yays.com/Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/po...2022-12-0226 min
Hotel MomentStarting a career in hospitalityThis week on the Hotel Moment podcast, we’re going back to one of the questions Karen Stephens, Revinate’s CRO, asks every guest: “How did you get your start in hospitality? And what was your first day like on the job?” Tune in to hear how past guests answered and to discover the value of humble beginnings.Links:Karen Stephens: https://www.linkedin.com/in/karenstephensrevinate/Podcast Page: https://www.revinate.com/podcast/Youtube: https://www.youtube.com/c/RevinateHotel Moment is presented by RevinateProduced...2022-11-1807 min
Hotel MomentHow the cloud can improve hotel operations | with Matthijs WelleIt can be difficult to switch to a new way of doing things, but a different approach can completely transform your business. This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Matthijs Welle, CEO of Mews, get into the details of how hoteliers can benefit from cloud-based software. Tune in to discover some cloud use cases and hear how Welle has seen hotels find success after upgrading their software. You’ll also find out how to leverage your data to dig into the root cause of underperformance....2022-11-0421 min
Hotel MomentHospitality from a global view | with Rob MangiarelliBecause guest expectations vary around the globe, hotel operations look a little different in every country. This week on the Hotel Moment podcast, Karen Stephens, Revinate’s CRO, and Rob Mangiarelli, President and COO at Atrium Hospitality, discuss how global travel impacted their views on hospitality. Listen in to find out why broadening your perspective and approach toward operations can lend to a more well-rounded guest experience. You’ll also find out how data collection is pivotal to revenue management and hear a refreshing take on budget season.Links:Rob Mangiarelli: https://www.linkedin.com...2022-10-2124 min
IN-FORMSUPERCUT x Karen StephensOuter Space is a not-for-profit Contemporary Arts organisation in Meanjin/Brisbane. We collaborate with artists and arts workers to develop, make, and present critically engaged creative practice in a supportive professional environment. Our exhibitions, events, and programs welcome those involved in, and curious about the arts. Outer Space is committed to fostering a sustainable creative community in Brisbane that engages local, regional, national and global contexts. This episode was hosted by Outer Space General Manager, Georgia Hayward. www.outerspacebrisbane.org@outerspace.brisbaneKaren Stephens is an Australian art...2022-09-0700 min
Behind the ArtKaren Stephens in conversation with Jonathan McBurnie - Behind the ArtJoin us for a conversation between artist, Karen Stephens, and Jonathan McBurnie, Director of Rockhampton Museum of Art.
Stephens is an Australian-born artist based in remote Queensland. Working predominantly in the field of Australian landscape painting, her immersion in the environment informs a sustained investigation of the outback landscape, and she uses its inner regions as fertile ground to explore the personal as the universal.
She was one of three artists selected to exhibit in Here We Meet, which illustrated and celebrated the region’s connectedness and long history of cooperation and collaboration, bringing together wor...2022-07-0545 min
AFA Gen Next PodcastEpisode 8: Cyber literacy for financial advisers | Karen Stephens & Fraser JackIn 2021, cybersecurity authorities in the US, Australia and the UK observed an increase in sophisticated high impact cyber-attacks. 43% of cyber-attacks are targeted at small businesses and 95% of all attacks are done via email hacking. This episode will help you understand the importance of a cyber security plan for your practice. We speak with Karen Stephens founder of BCyber and Fraser Jack founder of The Cyber Collective.
Karen Stephens
Karen is CEO and co-founder of BCyber. After over 20 years in financial services working with Advisers, Karen moved into bringing cybersecurity risk management to...2022-03-3030 minIntermittent Fasting StoriesKaren WheelerIn this episode of Intermittent Fasting Stories, Gin talks to Karen Wheeler, a nurse from Kansas.Are you looking for intermittent fasting support in a cozy community that celebrates the clean fast? Join us on the Delay, Don’t Deny Social Network! Instead of relying on the big social network most of us have been on for years, we now have a community that is completely separate and just for us, with a variety of groups you can join for the support and community you need. You can connect directly with Gin in the Ask Gin g...2021-05-201h 04Intermittent Fasting StoriesKaren WheelerIn this episode of Intermittent Fasting Stories, Gin talks to Karen Wheeler, a nurse from Kansas.Are you looking for intermittent fasting support in a cozy community that celebrates the clean fast? Join us on the Delay, Don’t Deny Social Network! Instead of relying on the big social network most of us have been on for years, we now have a community that is completely separate and just for us, with a variety of groups you can join for the support and community you need. You can connect directly with Gin in the Ask Gin g...2021-05-2057 min
Appetite for LifeChild Loss Advocate - Sarah StephensSuch a beautiful interview today with Sarah Stephens, Child Loss Advocate, and founder of Violet Skies. Sarah shares her experience of child loss and how she copes with trying to get on with life after child loss. Sarah also shares memories of her first daughter Violet, her second child Arthur and how her beautiful third child, Aurora, is thriving.Home page · Violet Skies (violet-skies.com)Sarah Gormley | Facebook2021-04-2935 min