Shows
Healthcare Leadership ExcellenceEpisode 177: Please the Purpose, Not the People with Dr. Leo SpectorIn this episode, I sit down with Dr. Leo Spector, practicing surgeon and CEO of OrthoCarolina, to talk about what happens when physicians step into real leadership. Dr. Spector shares his path from the OR to the executive seat, why he pursued an MBA, and what it feels like to learn administration the same way we learn medicine: through a kind of internship and residency in real time.We get into the hard parts quickly: how to invite younger physicians into leadership when they don’t want “extra stuff,” how to engage smart people without chasing consensus, and ho...
2026-02-1947 minHealthcare Leadership ExcellenceEpisode 176: Emotional Intelligence in the Age of AI with Dr. Joseph MichelliIn this episode, I welcome back Dr. Joseph Michelli for the fifth time, and we focus on a topic that explains a huge percentage of leadership breakdowns I see in real organizations: emotional intelligence. Dr. Michelli and I talk about why EI is still treated as “soft” even though it solves the hard problems of miscommunication, defensiveness, mistrust, stalled execution, and unresolved conflict.We get specific about what emotional intelligence actually is: regulating personal emotions, reading the emotions of others, and using both to improve the relationship and reach a shared goal. We also talk about how AI i...
2026-02-1601 minHealthcare Leadership ExcellenceEpisode 175: Worth, Wealth, and Leadership with Nancy GriffinIn this episode, I sit down with Nancy Griffin, founder of Women Worth and Wellness. Nancy began her career as one of the first female managers at Procter & Gamble Canada and later built a successful wealth management practice focused on women.We talk about the connection between financial confidence and self-worth band why health and wealth are leadership issues, not side conversations. When leaders have clarity around their health, finances, and long-term plan, they lead with greater confidence and steadiness.Nancy introduces the shift from compete, to collaborate, to co-create. Competing is common. Collaboration is...
2026-02-1241 minHealthcare Leadership ExcellenceEpisode 174: Why Communication Fails Even When Everyone Agrees with Dr. Laura SicolaIn this episode, I sit down with Laura Sicola, author of Speaking to Influence, to talk about something I hear in almost every organization: “We need to communicate better.”Everyone agrees. Everyone nods. And then everyone goes back to the same habits.Laura and I dig into why communication so often misses the mark, especially in healthcare environments where people are tired, rushed, and under real pressure. We talk about the illusion that communication has occurred, and why what you intend to say often has very little to do with what people actually hear....
2026-02-0937 minHealthcare Leadership ExcellenceEpisode 173: Leading Conflict Instead of Avoiding It with Dr. Jason KuhlIn this episode, I sit down again with Dr. Jason Kuhl, Chief Medical Officer at Providence Medford Medical Center, to talk about something every healthcare leader faces: conflict, and how to lead it instead of avoiding it.I open with a moment that’s stayed with me for years: watching Dr. Kuhl navigate a tense physician call with calm, discipline, and persistence until the right outcome happened. It’s a clear example of what this episode is about. Conflict isn’t the exception in healthcare, it’s part of the job. The real question is how leaders show up...
2026-02-0538 minHealthcare Leadership ExcellenceEpisode 172: Why Great Leadership Is Simpler Than We Think with Amos BalongoIn this episode, I sit down with Amos Balongo, a leadership consultant whose work spans corporate America, senior levels of the U.S. military, and global philanthropic efforts. Amos brings a rare combination of discipline, humility, and clarity to leadership, shaped by years of working in environments where performance, trust, and execution truly matter.We talk about why leadership so often breaks down when it becomes overly complicated, and why simplicity is not a lack of sophistication but a sign of mastery. Amos shares practical guidance on narrowing focus, identifying the few priorities that create the greatest...
2026-02-0240 minHealthcare Leadership ExcellenceEpisode 171: Trust Is Not Soft with Kim BohrIn this episode, I sit down with Kim Bohr, President and Chief Operating Officer of SparkEffect, for a very real conversation about trust and why leaders can’t afford to treat it as a “soft” topic anymore.Kim and I talk about SparkEffect’s newly released 2025 Trust in Organizations Report, and what immediately stood out to me is this: trust is measurable, it affects the bottom line, and it breaks down faster than most leaders realize. We explore why trust rises and falls most dramatically at the direct-leader level, how small missteps can undo years of credibility, and the...
2026-01-2942 minHealthcare Leadership ExcellenceEpisode 170: The Cost of the Conversation That Never Happens with Dianna AndersonIn this episode, I sit down with Dianna Anderson, CEO and co-founder of Cylient, and one of the early pioneers in the coaching profession. Dianna brings decades of experience helping leaders step into the conversations they most want to avoid, and shows why those conversations are often the ones that matter most.We talk about the real cost of the conversation that doesn’t happen. Not just in dollars, but in stalled initiatives, broken trust, and teams that never quite move forward. Dianna challenges the idea that coaching is a “nice to have” and reframes it as a prac...
2026-01-2646 minHealthcare Leadership ExcellenceEpisode 169: Medical Ethics When the Stakes Are Life and Death with Dr. Deborah KozikIn this episode, we step into new territory for the Healthcare Leadership Excellence Podcast and take on medical and biomedical ethics as it actually shows up in real clinical life.My guest is Dr. Deborah Kozik, a pediatric cardiac surgeon I’ve worked closely with over the past year. Alongside performing some of the most technically demanding surgeries in medicine, she also earned a Master of Science in Bioethics from Harvard University.We talk about why ethics rarely feels urgent until a crisis hits. Most leaders don’t think about ethics day to day, yet when...
2026-01-2238 minHealthcare Leadership ExcellenceEpisode 168: A Year in Review with the Coaching GroupIn this episode, I do something a little different. Instead of sitting down with a single guest, I bring together the team that makes the Healthcare Leadership Excellence Podcast and much of the work I do with leaders, actually happen. With more than 185 episodes behind us, this felt like the right moment to look back, and reflect on the year together.We talk honestly about what stretched us last year. That includes deeper work in team facilitation and mediation with academic medical centers, growing our YouTube presence from scratch, and watching leadership principles move from theory into...
2026-01-1933 minHealthcare Leadership ExcellenceEpisode 167: Letting Go Without Losing Control with Laurie BaedkeIn this episode, I sit down again with Laurie Baedke to tackle a topic that hits close to home for many leaders: control. We start with an honest admission: what makes us successful early in our careers often involves tight control, precision, and personal ownership. The problem is that those same habits quietly stop working as our roles expand.Laurie walks through why high-achieving professionals, especially physicians and executives, struggle to let go. We talk about the psychology behind control, the discouragement that comes with needing new skills, and why leadership plateaus feel so tempting. She lays...
2026-01-1240 minHealthcare Leadership ExcellenceEpisode 166: The Real Work of Conflict Resolution with Andy HallIn this episode, I turn the mic over to my own coach, Andy Hall, for a conversation about conflict and why leaders struggle with it. Andy and I talk about my path into mediation—from early lessons reading Fisher and Ury’s Getting to Yes to the intensive week I spent training with the Harvard Program on Negotiation. That experience shaped how I work: long preparation, deep listening, and slowing conversations down so people can actually be understood.We look at the most common leadership mistake: pretending conflict isn’t there and hoping it resolves itself. We talk a...
2025-12-1542 minHealthcare Leadership ExcellenceEpisode 165: Leading Through Allostatic Load with Dr. Jason KuhlIn this episode, I sit down with Dr. Jason Kuhl, Chief Medical Officer at Providence Medford Medical Center. We revisit a project we did together in Medford that became a model for breaking down silos: getting leaders in a room, listening first, and then building an agenda from what they actually needed rather than what I assumed they needed.Dr. Kuhl walks through how that work continues today through an acute care medical leadership council, an innovation center, and a structured way of thinking about problems that blends structural design and project management. We talk about allostatic...
2025-12-0840 minHealthcare Leadership ExcellenceEpisode 164: What Leaders Get Wrong About Culture with Dr. Michelle GriffinIn this episode, I talk with Dr. Michelle Griffin, CEO of Griffin Resources and an industrial–organizational psychologist who built her HR firm one year before COVID—and still grew it to seven figures by year three. Michelle brings real, applied experience from navigating healthcare regulations, staffing crises, rapid change, and the financial pressure that hit small and mid-size organizations during the pandemic.We get into what she learned leading clients through chaos, how she approached the numbers without an MBA, and why culture is always a choice. Her phrase “choose wisely” shows up again and again. Michelle...
2025-12-0150 minHealthcare Leadership ExcellenceEpisode 163: Wipe Out, Rise Up with Dr. Scott EllnerIn this episode, I sit down with Dr. Scott Ellner, a former trauma surgeon who now leads physicians as president of Integris Health Medical Group in Oklahoma City. We start with a life-changing moment on the Pacific Coast Highway, in southern California, when Scott is a 21-year-old surfer and witnesses a Harley-Davison motorcycle accident. A trauma surgeon pulls over, places a breathing tube in the middle of the highway, and saves a life. That single act changes the entire direction of his career.From there, we walk through the big ideas in his book, Wipe Out, Rise U...
2025-11-2448 minHealthcare Leadership ExcellenceEpisode 162: Kindness and Real Productivity with Graham AllcottIn this episode of the Healthcare Leadership Excellence podcast, I sit down with author Graham Alcott to explore why kindness is not soft—it is a driver of real performance. Graham is known worldwide for Productivity Ninja, but his newest book, Kind, looks at how trust, truth, and grace fuel team effectiveness.Graham shares the moment in Rome where an audience of investment bankers asked about the secret to his success. His answer surprises even him: “When you are kind, you win.” That sparks a room-wide divide between people who see kindness as strength and those who believ...
2025-11-1755 minHealthcare Leadership ExcellenceEpisode 161: Bespoke Human Potential with Curtis McCullomIn this episode of the Healthcare Leadership Excellence podcast, I sit down with coach and podcaster Curtis McCullom to dig into human potential—what really changes behavior and how leaders can reach flow on purpose. Curtis shares his path from 35+ years in financial services to coaching with hypnotherapy, NLP, and Mental & Emotional Release (MER).We clear up myths about hypnosis, talk about the conscious vs. subconscious split, and look at why language shapes state, which shapes behavior. Curtis explains anchoring, self-hypnosis, and a “learning/peripheral” state leaders can use before high-stakes work. We also press on evidence, sustai...
2025-11-1039 minHealthcare Leadership ExcellenceEpisode 160: Performance Science for Leaders with Dr. Carla Fowler, MD PhDIn this episode of the Healthcare Leadership Excellence Podcast, I sit down with Dr. Carla Fowler, MD PhD, a performance coach with a medical and research background, to break leadership into four practical buckets: strategy, execution, mindset, and biology. We talk about ten-minute strategy, why dialogue beats top-down directives, how capability, visibility, and influence drive execution, and why biology sets the floor for performance. We also get into how great leaders think: when to trust pattern recognition and when to slow down for deeper work. If you are new to leadership or you are rebuilding your approach, this conversation...
2025-11-0344 minHealthcare Leadership ExcellenceEpisode 159: The Phoenix Blueprint with Dr. Emma JonesIn this episode, I sit down with Dr. Emma Jones, author of The Phoenix Blueprint and a triple-boarded hospice and palliative care physician in Boston. She brings clear, road-tested practices that work for clinicians in the trenches.Dr. Jones shares her story of hitting burnout a dozen years into practice and how she builds her way back without gurus or gimmicks. We unpack a core distinction: intention vs. attachment. Set a clear aim, hold the plan with an open palm, and pivot when Flight 274 gets canceled. She explains the science behind this shift (neuroplasticity) and why many...
2025-10-2748 minHealthcare Leadership ExcellenceEpisode 158: A Mini-MBA on EOS with Mike UrnessIn this episode, I sit down with my longtime colleague and EOS Implementer Mike Urness for a practical walk-through of the Entrepreneurial Operating System (EOS)—a framework that helps leaders run their organizations with clarity and consistency.We unpack the six key components of EOS, focusing on the Vision section and its eight questions: core values, core focus, long-term target, marketing strategy, 3-year picture, 1-year plan, 90-day rocks, and issues. Mike explains how to identify true core values using the “who would we clone?” exercise and how to use the People Analyzer to ensure the right people are in...
2025-10-2042 minHealthcare Leadership ExcellenceEpisode 157: Preventing Burnout Before It Starts with Oli JohnsonIn this episode of the Healthcare Leadership Excellence Podcast, I’m joined by Oli Johnson, founder of PrescribeLife.AI and a technologist dedicated to preventing burnout and building resilience through innovation and culture. Drawing from his own leadership journey, Oli shares how AI, data, and organizational design can work together to help leaders create healthier, more sustainable teams.He discusses how technology, when developed with empathy, can reduce the hidden workload behind burnout, streamlining communication, supporting mental health, and allowing clinicians and leaders to focus on meaningful work. Oli also explains why psychological safety, reflection, and human co...
2025-10-1342 minHealthcare Leadership ExcellenceEpisode 156: The EQ Prescription with Dr. Mickey LebowitzIn this episode of the Healthcare Leadership Excellence Podcast, I’m joined by Dr. Mickey Lebowitz, a board-certified endocrinologist with 40 years of clinical practice and author of The EQ Prescription. Dr. Lebowitz shares how emotional intelligence, often dismissed as a “soft skill,” is actually grounded in science and vital for preventing burnout, strengthening resilience, and improving patient care.He presents his framework called the “EQ Zone,” which combines emotional intelligence with resiliency strategies to help physicians and healthcare leaders perform at their best in high-stress environments. He explains how the EQ Zone provides clinicians with tools to regulate e...
2025-10-0637 minHealthcare Leadership ExcellenceEpisode 155: Reducing EMR Burden with AI with Ghazenfer MansoorIn this episode of the Healthcare Leadership Excellence Podcast, I’m joined by Ghazenfer Mansoor, Founder and CEO of Technology River, a healthcare software development firm specializing in HIPAA-compliant applications and AI integration. Ghazenfer shares what it means to build solutions at the intersection of compliance, innovation, and clinical usability, and why trust, not just encryption, is the true core of HIPAA.He talks about the burden physicians face with electronic medical records and how AI can now generate SOAP notes directly from patient encounters, cutting hours of after-hours documentation into minutes. He also explains how ro...
2025-09-2936 minHealthcare Leadership ExcellenceEpisode 154: Love, Forgiveness, and the Work of Leadership with Julio Martinez-ClarkIn this episode, Julio Martinez-Clark joins me to talk about how love, forgiveness, and unity can shape leadership especially when the work is hard. As CEO, author, and healthcare entrepreneur, Julio brings both global experience in telecom and a deep perspective from building his own company in healthcare.We start with his journey from Colombia to the U.S., his engineering and MBA background, and how mentors and books like Power vs. Force and A Course in Miracles reshaped how he thinks about leadership. Julio shares how moving from cognitive to emotional to spiritual intelligence helped him...
2025-09-2243 minHealthcare Leadership ExcellenceEpisode 153: Conflict Reimagined with Ursula TaylorIn this episode, I sit down with Ursula Taylor, former commercial litigator and founder of Conflict Reimagined, to unpack why most of us avoid tough conversations and how to handle them with clarity, courage, and control. Ursula draws a straight line from results to human emotion: every dispute sits on top of fear, pride, scarcity, or insecurity. The work starts inside (observing yourself, noticing the physical cues (tight jaw, hunched shoulders), and releasing the charge) so you can show up neutral, not defensive.We explore the “inner game” (self-awareness, self-love, presence) and the “outer game” (framing, tempo, and timi...
2025-09-1549 minHealthcare Leadership ExcellenceEpisode 152: AI as a Renaissance for Healthcare with Prof. Linda MacomberIn this episode, I sit down with Professor Linda Macomber, Professor of Practice at National University, and a pioneer at the crossroads of healthcare and technology. From her early days as an ICU nurse to becoming a HIMSS Life Fellow and professor, she’s spent four decades demonstrating what’s possible when curiosity meets preparation. For Linda, AI isn’t a threat, it’s a renaissance.We talk about why she built the Renaissance Health Resource, a living library of tools, case studies, and digital health innovations designed to help students and professionals keep pace with change. She shar...
2025-09-0841 minHealthcare Leadership ExcellenceEpisode 151: Why Patients Deserve More with Dr. Kamaljit KaurIn this episode, I sit down with Dr. Kamaljit Kaur, a physician who decided the system wasn’t working for her or for her patients and had the courage to build something different. Instead of accepting the limitations, she opened a membership-based practice where prevention and relationship come first.We talk about the reality of “swimming without floaties”, what it takes to step out on your own, the financial risks, and the grit required to keep going when the pressure is heavy. Dr. Kaur shares how her support system, especially her husband, has been critical in keeping the vi...
2025-09-0231 minHealthcare Leadership ExcellenceEpisode 150: Compassionate Accountability with James DismondIn this episode of the Healthcare Leadership Excellence Podcast, I’m joined by James Dismond, President and CEO of MiraSol Health. James shares what it is like to step into executive leadership at a young age and lead an organization that grew from serving 40 patients a day to more than 200.He talks about the challenge of guiding a five-generation workforce and why leadership begins with active listening. James explains the difference between checking in and checking up and how leaders must step back from the trenches to see strategy and culture clearly.A central theme of...
2025-08-2547 minHealthcare Leadership ExcellenceEpisode 149: Leading Teams to Their Full Capacity with Ernesto GómezIn this episode, Ernesto Gómez joins me to talk about unlocking the untapped potential in your team and why most leaders leave 40% of it unused. As former CHRO for a $9 billion company with 83,000 employees, Ernesto brings decades of experience leading across the Americas.We start with the story that connected us: the book Endurance and Ernest Shackleton’s legendary ability to pivot when the plan no longer worked. That same adaptability, Ernesto says, is essential for leaders today.We cover why most people operate at just 50–60% of their capacity, the hidden cost of that...
2025-08-1846 minHealthcare Leadership ExcellenceEpisode 148: The First 90 Days of Leadership with Neil Marshall and Kurt MosleyIn this episode of the Healthcare Leadership Excellence Podcast, I’m joined by two seasoned pros, Neil Marshall and Kurt Mosley, who have spent decades interviewing and placing thousands of healthcare executives across the country. What they’ve uncovered is this: the first 90 days of leadership matter. A lot more than we often realize.Now, you might be thinking, “Karl, I’ve been in my role for five years, this doesn’t apply to me.” But here’s the challenge I’d offer: what if your next 90 days started today? What if you approached your work with the kind of clar...
2025-08-1150 minHealthcare Leadership ExcellenceEpisode 147: The Innovation Blueprint with Dr. Chika OriuwaIn this episode of the Healthcare Leadership Excellence Podcast, I welcome back Dr. Chika Oriuwa, physician, poet, keynote speaker, and author of Unlike the Rest: A Doctor’s Story. She joined us just a few months ago, and we knew right away we’d need to bring her back.This conversation gets to the core of something many leaders quietly struggle with: why soft skills feel so hard and why they matter more than ever.Chika walks us through what she calls “the hard science behind the soft skills.” She breaks down the neuroscience behind e...
2025-08-0441 minHealthcare Leadership ExcellenceEpisode 146: Problem-Solving Starts with People with Artuğ AcarIn this episode, I speak with Artuğ Acar, a mechanical engineer, startup advisor, and former executive at Amazon Robotics, RightHand Robotics, and Mercury. Artuğ was named one of Business Insider’s top 10 leaders transforming North America, and after this conversation, it’s easy to see why.Artuğ shares how leadership and problem-solving intersect and why your ability to build trust will always matter more than technical brilliance. He explains that the best leaders don’t need to be the smartest in the room, they need to ask the best questions, stay close to the work, and create cultures...
2025-07-2848 minHealthcare Leadership ExcellenceEpisode 145: Leadership in the New Office Era with Micah RemleyIn this episode of the Healthcare Leadership Excellence Podcast, I sit down with Micah Remley, CEO of Robin, for a conversation that hits right at the heart of what so many leaders are wrestling with: the workplace. Not just the policies. The experience.Micah leads the country’s top workplace management platform, and he brings a mix of data, practicality, and lived leadership that makes this episode one of the most relevant we’ve had this year.We talk about:Why “hybrid” is still a fuzzy term and why the fuzziness is driving tension between...
2025-07-2132 minHealthcare Leadership ExcellenceEpisode 144: Letting Go to Lead with Shandy WelchIn this episode of the Healthcare Leadership Excellence Podcast, Shandy Welch returns to unpack one of the most powerful and personal leadership ideas we’ve explored yet: Shedding is not optional for growth. It’s essential for survival.Shandy shares what it really means to let go, not just in theory, but in practice. From releasing a 25-year professional identity as a nurse practitioner to navigating institutional resistance to change, this conversation is both deeply personal and strategically relevant.We dig into:Why reinvention is not failure, and how calling it “failure” is just a conven...
2025-07-1440 minHealthcare Leadership ExcellenceEpisode 105: The Transformative Power of Mastermind Groups with Shandy WelchIn this episode of the Healthcare Leadership Excellence Podcast, I’m joined once again by Shandy Welch. Today, we dive into a topic that shapes much of our work: mastermind groups.We discuss how mastermind groups provide leaders with a space to connect, brainstorm, and support each other in a small, judgment-free setting. These groups bring together individuals from different industries, but their challenges often resonate with everyone. The diversity of perspectives is what makes them so powerful.Shandy and I share a story from a recent cohort, where a CEO gained crucial insight from pa...
2024-09-3029 minHealthcare Leadership ExcellenceEpisode 61: Hospitable Healthcare with Dr. Stowe ShoemakerIn this episode of the Healthcare Leadership Excellence podcast, we hear from our guest, Dr. Stowe Shoemaker, the recently retired Dean of the Harrah's College of Hospitality at the University of Nevada, Las Vegas. Dr. Shoemaker introduces his latest book, "Hospitable Healthcare," co-authored with Dr. Peter Yesawich. The book, released on September 5, 2023, delves into the intersection of hospitality and healthcare, challenging conventional thinking. Dr. Shoemaker shares his rich background in hospitality, from working in kitchens to earning a Ph.D. from Cornell University, and his extensive experience in executive education for large multinational organizations.We explore the...
2023-11-1344 minHealthcare Leadership ExcellenceEpisode 60: Best in Class Leadership with Dr. Joseph MichelliIn this episode, we have the honor of hearing from New York Times #1 bestselling author, Dr. Joseph Michelli. We delve into the transformative power of leadership, drawing insights from Dr. Michelli's experiences with organizations like UCLA and the Ritz Carlton. We also discuss the importance of painting a compelling vision that inspires and aligns teams, breaking through the challenges of healthcare to create environments of safety and vitality.Dr. Michelli shares how leadership is about influence, not control, and offers practical strategies for leaders to manage the sideshow, engage their teams, and foster a culture of service...
2023-11-0649 minHealthcare Leadership ExcellenceEpisode 59: Mindful Person, Mindful Leader with Dr. Jared Warren (Part 2)In this episode of the Healthcare Leadership Excellence Podcast, Dr. Jared Warren, from the Department of Psychology at Brigham Young University, comes back to our podcast and delves into the world of mindfulness and its connection to psychology and positivity.Dr. Warren explains that mindfulness is about awareness, allowing individuals to observe their thinking habits, emotional experiences, and interactions with others. This awareness provides flexibility and resilience, enabling individuals to choose their responses to challenging situations rather than reacting impulsively. He emphasizes that mindfulness is not an instant solution but a skill that develops over time, much...
2023-10-3028 minHealthcare Leadership ExcellenceEpisode 58: Positive Psychology and Resilience with Dr. Jared Warren (Part 1)In today's episode, I am excited to introduce a fantastic guest, Dr. Jared Warren, who is not only a clinical psychologist but also an outstanding nature photographer. Dr. Warren introduced me to an incredible resource, mybestself101.org, a website that is a treasure trove of teachings and insights on resilience which I encourage you to check out as well.In our discussion, we delve into the definitions of key concepts such as positive psychology, resilience, and flourishing. Dr. Warren highlights the importance of strong relationships and connections in our lives, emphasizing that the quality of these relationships...
2023-10-2321 minHealthcare Leadership ExcellenceEpisode 57: Creating a Caring and Safe Work Ecosystem with Dr. Tracee PerrymanIn this episode of the Healthcare Leadership Excellence Podcast, I have the privilege of speaking with Dr. Tracee Perryman, who shares her incredible journey and insights into effective leadership. Dr. Perryman emphasizes the importance of values, competence, and passion in leadership, encouraging leaders to examine their values and ensure they align with their organization's mission. She stresses the significance of making sure you are in the right environment and ecosystem that validate your goals.Throughout our conversation, Dr. Perryman discusses how to work with and build with your team, identifying the individuals who share your organization's values...
2023-10-1638 minHealthcare Leadership ExcellenceEpisode 56: The Transformative Power of Coaching with Shandy Welch and Rob OrmanIn this episode of the Healthcare Leadership Excellence podcast, we bring together two exceptional guests, Rob Orman, MD, ACC, and Shandy Welch, PCC, to discuss the challenges and benefits of coaching in the healthcare industry.This episode dives into the critical role of coaching in healthcare leadership and the common issue of coaches being called in too late when bridges have already been burned. We emphasize the need to shift the perspective on coaching from being punitive to a growth opportunity. We also make mention of the significant return on investment (ROI) when organizations invest in coaching.
2023-10-0949 minHealthcare Leadership ExcellenceEpisode 55: Lifting Those We Lead with Garrett BloodGreat leadership can be learned from all sectors, and today we learn from one of the best.In this podcast interview, Garrett Blood, CEO and Founder of KAJAE, shares his journey from starting an ice cream company to founding KAJAE. He explains how his experience with Arctic Zero, a protein-based ice cream, led to his exit from California to Utah, where he began scaling companies in various sectors. It wasn't until he read books by Clayton Christensen that he realized he needed a change in his life to align with his passions.Garrett named his...
2023-10-0244 minHealthcare Leadership ExcellenceEpisode 54: Why You Need a Coach with Shandy WelchIn this episode, we welcome back Shandy Welch, PCC. We dive into the topic of coaching and explore why it's a valuable investment for personal and professional growth. Shandy and I discuss the misconception that coaching is only for individuals facing performance issues, emphasizing that coaching is for anyone looking to elevate their game and reach their full potential.We draw inspiration from Atul Gawande's TEDx talk and his New Yorker article, which teaches the importance of coaching in breaking down performance into critical individual components. We emphasize that success often hinges on the small details and...
2023-09-2539 minHealthcare Leadership ExcellenceEpisode 53: Acknowledge the Reality, Cast the VisionEpisode 53: Acknowledge the Reality, Cast the VisionIn this episode of the Healthcare Leadership Excellence podcast, my colleague Maz Antolin and I discuss the crucial principles of acknowledging reality and casting a vision in leadership. We talk about the importance of genuine and empathetic communication in leadership and the role of trust in creating a healthy work culture.We also draw insights from historical leaders who effectively employed these principles, including Winston Churchill during World War II, John F. Kennedy's vision of landing a man on the moon, and Martin Luther King Jr.'s iconic "...
2023-09-1824 minHealthcare Leadership ExcellenceEpisode 52: Empathic Concern with Jonathan SachsIn this episode of the Healthcare Leadership Excellence Podcast, I interview Jonathan Sachs, CEO of WUWTA, exploring the essence of leadership and its vital role in patient-centered healthcare.We discuss leadership's impact on creating a patient-centric approach, with Jonathan recalling an influential encounter with President Dan Mote, former president of the University of Maryland, and stressing the importance of leadership permeating all organizational levels.Our conversation also delves into the allocation of resources in healthcare, highlighting the key differentiator as the people. Jonathan identifies a disconnect between healthcare professionals and patients' emotions, emphasizing the importance...
2023-09-1142 minHealthcare Leadership ExcellenceEpisode 51: Motivational Interviewing with Ben OglesIn this episode, I interview Ben Ogles who has a Ph.D. in clinical psychology and a background in academic leadership. He is also an expert in listening and communication. Our conversation revolves around the importance of effective listening skills in leadership, particularly in healthcare settings.Ben introduces the concept of motivational interviewing, a technique that involves helping individuals discover their internal motivations for change rather than imposing external motivations. He emphasizes the value of open-ended questions that encourage people to elaborate on their thoughts and concerns. He discusses how motivational interviewing, often used in patient interactions...
2023-09-0435 minHealthcare Leadership ExcellenceEpisode 50: ResilienceIn this episode of the Healthcare Leadership Excellence Podcast, my colleague in The Coaching Group, Maz Antolin, and I delve into the topic of addressing the stigma around emotional health in workplaces. Our conversation emphasizes the importance of leadership in creating a supportive environment for employees dealing with these challenges.We discuss how emotional health is just as vital as physical health, yet workplaces often lag behind in addressing this issue. There is a high prevalence of anxiety in Generation Z and leaders need to take proactive steps in providing resources and support for employees struggling with...
2023-08-2826 minHealthcare Leadership ExcellenceEpisode 49: Because I Am a LeaderIn this podcast episode, my colleague Maz Antolin and I discuss a thought-provoking topic from the document "Because I Am a Leader." This document comes from the great thinking of nurse leaders that I've worked with over the last decade.The first principle we highlight in the document is the concept of being fully present. We discuss the challenges leaders face in staying present amidst their myriad responsibilities. Reflecting on how embracing presence in the current moment can profoundly enhance a leader's capacity to lead with excellence.Our conversation then shifts to the critical skill...
2023-08-2131 minHealthcare Leadership ExcellenceEpisode 48: M.O.M.B.AIn this insightful podcast episode, my colleague in the Coaching Group, Maz Antolin, and I explore the concept of M.O.M.B.A (My Own MBA), a personalized approach to continuous learning and professional development for leaders. This episode emphasizes the message that continuous learning is the lifeblood of leadership excellence, from the organization's highest levels to its newest members.Our discussion underscores the vital role of circulation in both physical and emotional health, drawing parallels between maintaining a healthy flow in the body and the importance of ongoing learning in leadership.We delve...
2023-08-1426 minHealthcare Leadership ExcellenceEpisode 47: Standing on the Shoulders of GiantsIn this episode of the Healthcare Leadership Excellence Podcast, my colleague Maz Antolin and I discuss the importance of learning and growing as leaders through the help of others, particularly mentors.We reflect on the quote by Sir Isaac Newton, "If I have seen further, it is by standing on the shoulders of giants," highlighting the significance of acknowledging the contributions made by those who came before us.Our discussion also highlights the value of one-on-one mentoring, which provides unique insights that books and formal training cannot replicate. They both stress the need for humility...
2023-08-0725 minHealthcare Leadership ExcellenceEpisode 46: History Leadership Lessons with Victor PrinceIn this podcast interview, leadership expert Victor Prince and I discuss the significance of historical perspectives in shaping effective leadership. He emphasizes the value of studying history to learn from past leaders' successes and failures, drawing inspiration from figures like Dwight D. Eisenhower and Martin Luther King Jr. Victor.Victor stresses the importance of serving one's team and practicing empathy and active listening. He outlines essential values for top leadership, such as giving credit to others, avoiding ego, leading by example, and taking responsibility for decisions and actions.We also explore how historical lessons can...
2023-07-3141 minHealthcare Leadership ExcellenceEpisode 45: From Leader to DoerAre you transitioning into a leadership role? If so, this podcast episode is for you.In this episode, my colleague in the Coaching Group, Maz Antolin, and I discuss the transition from being a doer to becoming a leader. We explore the challenges that leaders face when moving up the ranks and delve into the fundamental differences between a leader and a doer.We then discuss the balance between being a hands-on contributor and a leader, highlighting the insight that leaders should focus their efforts on finding great people, understanding their needs, and empowering them...
2023-07-2417 minHealthcare Leadership ExcellenceEpisode 44: Operations Equals People with Mitesh ParikhIn this podcast episode, we have the privilege to hear from Mitesh Parikh, the Chief Operating Officer of Providence Medical Group Northwest Washington. Our conversation revolves around leadership in healthcare, strategic and operational leadership, navigating matrixed organizations, and the key qualities of successful leaders.Mitesh shares insights on effective problem-solving, emphasizing the importance of first determining if the right problem is being addressed. He highlights the significance of understanding core objectives, articulating them clearly, and ensuring that every conversation and problem aligns with the organization's overall goals.We then delve into Mitesh’s approach to le...
2023-07-1737 minHealthcare Leadership ExcellenceEpisode 43: Healthcare Upside Down with Dr. Henry BuchwaldIn this podcast, Dr. Henry Buchwald, patient healthcare advocate and author of the book “Healthcare Upside Down”, engages in a thought-provoking discussion on the challenges and potential solutions within the healthcare system.Our conversation revolves around the need to restore the doctor-patient relationship, prioritize patient care over profits, and address the current business-driven model.Dr. Buchwald highlights the value of mentorship and leadership in attracting individuals with a genuine calling for healthcare. The discussion also explores the shortcomings of socialized systems and the potential for a more compassionate approach within a capitalistic framework.Ulti...
2023-07-1036 minHealthcare Leadership ExcellenceEpisode 42: What Makes a Great Leader with Andy HallIn this episode, we have the privilege of learning from one of the world’s best coaches. Andy Hall coaches executives around the world on the importance of personal and professional leadership. I have had the opportunity of being coached by him for the last two years. In our conversation today, since all leaders need to know how to coach their employees in the day-to-day business situations, Andy emphasizes the importance of focusing on the needs and wants of the individual being coached. He acknowledges that while asking questions and actively listening are crucial coaching skills, there are instances wher...
2023-07-0341 minHealthcare Leadership ExcellenceEpisode 41: Addressing Perfectionism with Dr. Rob OrmanIn this episode, Dr. Rob Orman, host of Stimulus Podcast, and I delve into the inner dialogue and self-image associated with perfectionism. Dr. Orman explains that the underlying thought often revolves around feeling inadequate, believing that "I am not enough." While this negative motivation can drive achievement, it doesn't contribute to joy and well-being. The first step in addressing perfectionism is developing awareness of the inner voice and recognizing its presence.He explains that addressing the perfectionist voice is an ongoing process. It's about developing a relationship with it, listening to it without necessarily believing its criticisms...
2023-06-2639 minHealthcare Leadership ExcellenceEpisode 40: Owning Your Leadership with Nicole KellerIn this episode, we delve into the topic of boldness and owning your leadership role. Our guest, Nicole Keller, Director of Medical Staff Services at Seattle Children's Hospital, shares her insights and experiences with navigating challenging situations and making impactful decisions.Nicole reveals how she developed her boldness and ability to cut to the chase without causing offense. She emphasizes the importance of preparation, analyzing data, and understanding information before engaging in conversations. Nicole also shares her approach to managing fear and worst-case scenarios, highlighting the potential consequences of not being bold in critical situations....
2023-06-1934 minHealthcare Leadership ExcellenceEpisode 39: Addressing Conflicts in Healthcare with Dr. Michael LalorIn this episode, we have the privilege of hearing from Dr. Michael Lalor, Chief Medical Officer of Trellis Supportive Care in North Carolina.Dr. Lalor discusses the challenges that healthcare professionals often face when moving from individual contributor roles to leadership positions. He emphasizes that being an excellent individual contributor does not automatically translate to being a successful leader.He highlights the importance of addressing issues rather than allowing them to fester. He talks about maintaining consistency in actions and communication when resolving conflicts and a three-step approach for addressing rule-breaking behavior.Dr...
2023-06-1231 minHealthcare Leadership ExcellenceEpisode 38: Matrices, Systems, and People with Dave UnderrinerWe have the privilege of hearing from Dave Underriner, EVP of Oahu Operations for Hawaii Pacific Health and CEO for Kapi'olani, Straub, and Pali Momi Medical Centers. He shares his insights into the challenges and strategies for working effectively within complex organizational systems.Dave and I discuss promoting engagement and helping individuals see the bigger picture. Dave emphasizes the importance of clarifying accountability and responsibility within and across the organization. He suggests asking questions, actively listening, and creating a safe space for people to express their thoughts and ideas.Our conversation then touches upon the...
2023-06-0536 minHealthcare Leadership ExcellenceEpisode 36: Knowing Oneself with Dr. Charlie PetersonIn this episode, Dr. Charlie Peterson, former President and Chairman of Proliance Surgeons, shares his insights on getting physicians to understand the concept of servant leadership, particularly in patient care.He highlights the role of coaching, seminars, peer discussions, and quality assurance committees in helping surgeons recognize areas for improvement.Dr. Peterson discusses his views on leadership and the importance of staying true to oneself in crucial conversations. He talks about the significance of flexibility and knowing when to pivot or continue discussions.Finally, Dr. Peterson explains his philosophy of cherishing, loving, and...
2023-05-2239 minHealthcare Leadership ExcellenceEpisode 35: The Power of Curiosity with Shandy WelchJoin Shandy Welch and I in this episode as we explore the value of curiosity, a skill that often is strong with children, but diminishes as we move along in our school systems which often promote the ‘one answer’ concept. We delve into the benefits of curiosity and how it can lead to more meaningful and fulfilling experiences in our professional lives.As leaders, we can foster curiosity by openly discussing its importance, modeling curiosity ourselves, demonstrating humility, and encouraging questions from others. Engaging with fellow leaders and seeking input can provide deeper insights and strengthen relationships.
2023-05-1531 minHealthcare Leadership ExcellenceEpisode 34: Diversity, Equity, and Inclusion with Dr. Bonnie WilsonIn this episode, Dr. Bonnie Wilson, founder of Xceeding the Mark executive coaching, speaks about the important topic of Diversity, Equity, and Inclusion. She explains the foundation points about how to start a DEI path individually and within organizations.Dr. Bonnie also answers the common questions asked about DEI and gives guidance on how to educate oneself in this area. She provides insights on how to address unconscious biases in the workplace.This episode emphasizes that DEI initiatives are much more than just hiring diverse candidates and require ongoing effort to maintain and promote a...
2023-05-0836 minHealthcare Leadership ExcellenceEpisode 33: Unreasonable Hospitality with Will GuidaraOur episode today with Will Guidara, author of Unreasonable Hospitality, is inspiring in all senses of the word. Here is one individual who took his enterprise, the Eleven Madison Park restaurant in New York City to being the top restaurant in the world. He takes us on a personal journey of learning and leading that is almost unparalleled in our podcast.He discusses the balance between providing information and inspiration, which is essential for achieving greatness in any organization. Towards the end of the episode, Will draws an interesting parallel between hospitality and healthcare, suggesting that healthcare o...
2023-05-0149 minHealthcare Leadership ExcellenceEpisode 32: Patients Come Second with Britt BerrettIn this episode, we have Britt Berrett, author and passionate advocate for excellence in healthcare, sharing his insights on creating a strategic culture and leading teams with inspiration.He speaks about his book Patients Come Second and outlines the principles of building culture and teams in healthcare. He talks about the leadership responsibility of engaging and inspiring teams despite the pressures that healthcare brings. Britt also speaks about the importance of understating your ‘why’. He believes that understanding oneself gives the strength to move forward as a leader.Thank you, Britt, for a game...
2023-04-2440 minHealthcare Leadership ExcellenceEpisode 31: Leading Through Change with Dr. Craig WrightIn this podcast, Dr. Craig Wright discusses leadership and maintaining optimism in challenging times. He also highlights the importance of maintaining integrity and respect when dealing with significant changes. He talks about the idea that leaders can choose happiness and control their own behavior.He also shares about The Physician Leadership Project, which he co-founded, aiming at developing physician and clinical leaders. It provides a curriculum for clinicians interested in leadership and includes monthly meetings to help with growth and development.Finally, Dr. Wright reminds us that leadership is more of a marathon than a...
2023-04-1738 minHealthcare Leadership ExcellenceEpisode 30: Being Deliberate with Dr. Brent JacksonIn this podcast episode, Dr. Brent Jackson, Chief Medical Officer at Dignity Health Mercy General Hospital in Sacramento, California, shares his insights on developing self-awareness and becoming a better leader. He stresses the importance of being deliberate and less reactive. He explains how he learned to identify his 'inner critic', process his emotions and respond to situations in a more thoughtful way.Dr. Jackson also emphasizes the value of active listening and understanding others' perspectives. He offers advice to those who are just starting their leadership path, and those who feel stuck in their current role. Lastly...
2023-04-1035 minHealthcare Leadership ExcellenceEpisode 29: Increasing Physician Engagement with Dr. Farrokh FarrokhiIn this episode, I speak with Dr. Farrokh Farrokhi, a neurosurgeon in Seattle, Washington, and who is affiliated with Virginia Mason Medical Center. As a surgeon, Dr. Farrokhi notes that admitting mistakes and seeking feedback from colleagues can help flatten hierarchies and improve the quality of care. He cites the success of a coaching program he launched where surgeons observe and coach each other, resulting in decreased complication rates, improved morale, and reduced burnout.Thank you Dr. Farrokhi, for sharing your valuable knowledge and leadership insights in the healthcare arena.Resources mentioned:The...
2023-04-0332 minHealthcare Leadership ExcellenceEpisode 28: Agent or ObjectAs a leader, it is essential to understand the difference between ‘object’ behavior and ‘agent’ behavior. Object behavior is when people are acted upon and have no control over their environment. In contrast, agent behavior is controlling a situation by taking charge of the variables so that things turn out in a better direction.Listen to this episode as I discuss the significance of being an agent and smart decision-making.Check out more episodes here.👉 Who is Karl Pister?👉 Follow us on LinkedIn.👉 Have access to leadership materials that will level up your game.
2023-03-2721 minHealthcare Leadership ExcellenceEpisode 27: The Lizard Brain vs. The Executive BrainIn this episode, we explore the valuable skill of maintaining calm in the face of chaos and how it can positively impact our ability to lead others through crises. I share four powerful real-life examples of leading through difficult situations and discuss what the “executive brain” is as opposed to the “lizard brain”.Make sure to listen to the full episode to discover how cultivating calmness can be a game-changer in your leadership.Check out more episodes here.👉 Who is Karl Pister?👉 Follow us on LinkedIn.👉 Have access to leadership materials that will level u...
2023-03-2024 minHealthcare Leadership ExcellenceEpisode 26: Leadership is InfluenceToo many people look at leadership as if it's positional. I hear all the time, "Karl, I don't have anyone reporting to me. Why are we talking about leadership?"Leadership is one life influencing another as stated by John Maxwell. If you approach your leadership with the fact that every person you meet needs to be uplifted, inspired, and cared for, every single day there are leadership opportunities.Listen to this episode as my colleague Maz Antolin and I discuss leadership at its best.Resources mentioned:Rookie Smarts by Liz Wiseman
2023-03-1317 minHealthcare Leadership ExcellenceEpisode 25: Critical Thinking with Shandy WelchIn this episode, Shandy and I discuss critical thinking, an important topic listed in the top ten skills by the World Economic Forum in 2015. They predicted that by 2020, artificial intelligence would be the fourth industrial revolution and identified certain skills needed to excel in it. Interestingly, none of the skills they identified were technical. Over the next few weeks, we will explore these skills and their importance. We will also provide valuable teaching points for you to apply them in your work. Today, we focus on several key points around critical thinking, including the importance of making...
2023-03-0630 minHealthcare Leadership ExcellenceEpisode 24: Being Interruptible with Dr. Nicole BrooksWe are privileged to have Dr. Nicole Brooks from Providence Medford Medical Center, share her insights with us today. Dr. Brooks discusses effective relationship-building despite a busy schedule, emphasizing the importance of being interruptible - taking the time to stop what you're doing and fully engage with your staff.Additionally, Dr. Brooks will offer her perspective on communication and compromise, emphasizing the value of gaining a deep understanding of others as the key to successful compromise.Thank you, Dr. Brooks, for sharing your valuable insights with us today.Check out more episodes here.
2023-02-2733 minHealthcare Leadership ExcellenceEpisode 23: Burnout and Autonomy with Dr. Richard JamisonToday, we have the privilege of hearing from Dr. Richard Jamison, the Chairman of the Board of The Oregon Clinic. As the leader of this multidisciplinary clinic comprising more than 1400 healthcare professionals and support staff, he has effectively steered the organization through the challenging times of the Covid pandemic with remarkable flexibility and modesty.Dr. Jamison strongly believes in granting physicians the autonomy to combat burnout and stresses the significance of venturing beyond one's comfort zone instead of taking the path of least resistance.Thank you, Dr. Jamison, for your exceptional leadership and valuable insights.
2023-02-2038 minHealthcare Leadership ExcellenceEpisode 22: Three Realms of Agency with Rob OrmanToday's podcast episode with Dr. Rob Orman, a seasoned emergency room physician and medical leader, delves into the crucial concept of agency across three levels - personal, professional, and systemic. He emphasizes the significance of establishing connections between these levels and being aware of individuals' agency and its source.Additionally, Dr. Orman provides valuable insights on navigating challenging situations where one knows they are right, but must help others understand the significance of their perspective. He asserts that collaboration on differing views is a vital aspect of successful leadership.Finally, he offers practical advice for...
2023-02-1336 minHealthcare Leadership ExcellenceEpisode 21: Self-awareness with Monica GuidryIn this episode, I speak with Monica Guidry, Associate Vice President of Employee Assistance and Well-Being Programs at UTHealth Houston. She also talks about state of mind and self-awareness to help improve leadership.She shares her background as a competitive swimmer and how her experience as an athlete prepared her for her career. In order to help leaders transition from being positional to influential, Monica believes that you have to understand their fears, goals, and values. She explains clearly how to assist with that pathway.The teachings in this episode come from a superb and...
2023-02-0634 minHealthcare Leadership ExcellenceEpisode 20: Loving Your People with Janice BurgerIn this episode, I talk with Janice Burger, recently retired CEO of Providence St. Vincent Medical Center and Providence Milwaukee Medical Center. She focuses on her mantra of leadership: love your people. Janice talks about using bedrock values of honesty, devotion, and service that she learned from her father and has personified through nearly four decades of leadership within the Providence system.She shares her insights about being perfect versus being human, and the importance to allow apology and reconciliation to go through our leadership skills. Finally, we talk about the importance of relationships and developing those a...
2023-01-3036 minHealthcare Leadership ExcellenceEpisode 19: Crucial Conversations with Dr. Bonnie WilsonIn this episode, I speak with Dr. Bonnie Wilson, principal and founder of Xceeding the Mark executive coaching. She shares what she believes are the most important aspects leaders should model such as pursuing personal development and getting a coach. She also explains how imperative delegation is as one transition from being a ‘doer’ to a ‘leader’.The highlight of our conversation is the art of crucial conversations. Dr. Bonnie talks about her years of experience in conflict leadership and dealing with difficult situations. She suggests being comfortable with silence and being an active listener when navigating through...
2023-01-2334 minHealthcare Leadership ExcellenceEpisode 18: Strategy, Transformation, and Alchemy with Dr. Jason KuhlIn this episode, I speak with Dr. Jason Kuhl, Chief Medical Officer for Providence Medford Medical Center. He shares the lessons he learned from the pandemic and how he leads in such challenging situations. He believes that in order to develop and design a system that works during crisis situations, you need to surround yourself with other leaders who exemplify traits of strategy, transformation, and collaboration. Dr. Kuhl then proceeds to explain what those traits are.We talk about setting up clinician leaders for success and how imperative it is to provide the training and resources for...
2023-01-1644 minHealthcare Leadership ExcellenceEpisode 17: Being Out There With Your People with Chris PizziIn this episode, I talk with Chris Pizzi, Chief Executive Officer of Providence Medford Medical Center. He talks about leading people but letting them problem-solve. He believes that with development and training, people are able to engage themselves in providing solutions to challenges that the organization is facing.He also discussed collaborating and learning from colleagues. As he says, “As a leader, it is important to surround yourself with others that are more expert in their areas.”The highlight of our conversation is the important topic of being out there with your people. Chris speaks abou...
2023-01-0943 minHealthcare Leadership ExcellenceHoliday Episode: Success Leaves CluesSuccess leaves clues…these are the words of my coach and mentor, Paul Martinelli,which he shared with us in late November. Many of those I work with can produce volumes on what their gaps and failures have been. However, when asked why they have been successful, they use a 3x5 card…As you go into your holiday breaks, can you dedicate some time to thinking what clues you can see from the successes you have had? And, what can you continue to do, and what have you stopped, just from attrition, that could certainly boost succ...
2022-12-2009 minHealthcare Leadership ExcellenceEpisode 16: Delivering A Message of Hope with Dr. Ndidi MusaIn this episode, I speak with Dr. Ndidi Musa, Interim Co-Section Chief, Cardiac Critical Care at Seattle’s Children’s hospital. She believes that leadership is all about influence and shares her way of influencing those she is in charge of.When asked how she delivers sad news to her patients and their families, she mentions that it is possible to deliver bad news in a positive light. She starts her day with a positive quote and brings that positivity to work.Dr. Musa also shares her fair share of failures in life and how they...
2022-12-1234 minHealthcare Leadership ExcellenceEpisode 15: Collaborative Relationships with Dr. Chris BundyIn this episode, I talk with Dr. Chris Bundy, Executive Medical Director, of Washington Physicians Health Program. He shares his journey as president of the Federation of State Physician Health Plans and what he considers his biggest takeaways.Dr. Bundy speaks about collaborative relationships which is also the highlight of our interview. He believes that in order to collaborate with people, you have to build trust in them. When asked about how to network well with like-minded professionals, he says that he sees it as collaboration and relationship-building rather than networking.One question that Dr...
2022-12-0532 minHealthcare Leadership ExcellenceEpisode 14: Reactive vs. Responsive Leadership with Benjamin McLainIn this episode, I speak with Benjamin McLain, Vice President of Operations at the Springfield Clinic in Illinois. This episode brings incredible insights from a 25-year veteran of senior healthcare leadership.Truly a servant leader, Benjamin explains some of the ways he runs his organization of over 650 doctors throughout central Illinois. He talks about three major questions he asks to bring people together: “What are we doing well?” “What can we do better?” “What can we do more of?”He talks about three items that have driven his leadership: listening well, hearing needs, and having the humility...
2022-11-2837 minHealthcare Leadership ExcellenceEpisode 13: Leading with Your Heart with Brad HenryIn this episode, I talk with Brad Henry, Chief Executive Officer of Providence Willamette Falls Hospital. He is known for the quote he always uses that says “lead with your heart”. In the first part of the episode, he shares what it means to him.We discuss the important topic of attracting and retaining people in healthcare amidst the pandemic crisis. Brad believes that you have to figure out the culture you want to build to be a successful organization, especially during crisis situations.Another topic we talk about is dealing with difficult conversations where Brad...
2022-11-2135 minHealthcare Leadership ExcellenceEpisode 12: Post-Pandemic Leadership with Jennifer BurrowsIn this episode, I speak with Jennifer Burrows who is the Chief Executive Officer of Providence St. Vincent Medical Center in Portland, Oregon. She talks about reflection as a vital aspect of learning, most especially in the early parts of your career.We then discuss resolving conflict, which I have seen her handle superbly in the past years that we have worked together. Jennifer shares that the only way through conflict is to find a place where there is compromise. She also mentions how imperative it is to realize that people think differently as they solve problems...
2022-11-1444 minHealthcare Leadership ExcellenceEpisode 11: Infusing Joy into your Teams with Lisa HalvorsenIn this episode, I talk with Lisa Halvorsen, Chief Nursing Officer at Providence Willamette Falls Medical Center in Oregon. She shares her values and an inspiring question from her family member that she always uses: “What good did you do today?”Lisa speaks of the STAR (Stop Think Act Review) Model when listening to subtle differences in caring for patients. We also roleplay to highlight great leadership skills in these challenging situations.In the latter part of the interview, Lisa talks about infusing joy into her team and what this looks like in the past years...
2022-11-0738 minHealthcare Leadership ExcellenceSolo Series: Lessons From The Pandemic with Karl Pister (Part 2)Welcome to the second part of the Leadership Lessons From The Pandemic. If you haven’t listened to the first part, please take some time to listen. In part 1 of this series, I share my insights on leadership fundamentals and thinking change that leads to behavior change, all in the context of leading through the pandemic.If in any way I can be of assistance to your roles, please don’t hesitate to reach out to me through LinkedIn and on my website below.Check out more episodes here.Download learning materials here....
2022-10-3112 minHealthcare Leadership ExcellenceSolo Series: Lessons From The Pandemic with Karl Pister (Part 1)Welcome to the first part of my first solo series where I share with you the lessons I have learned from a global pandemic, working with superb healthcare leaders.Many of you, in the course of the Covid-19 pandemic, experienced what might have been the greatest test of your leadership skills.Allow me to share with you a quote by best-selling author Stephen Covey:“Success is when you realize obstacles you face are challenges to help you become better - and your response equals the challenge.”Reflect on your responses to the...
2022-10-2409 minHealthcare Leadership ExcellenceEpisode 10: Listening with Compassion and Curiosity with Dr. Donna SmithIn this episode, I talk with Dr. Donna Smith, President of Franciscan Medical Group and Senior Vice President of Virginia Mason Franciscan Health. She shares with us some of the best leadership practices she has learned over the years such as spending intentional time to get to know her staff and always listening with compassion and curiosity.Dr. Smith also tackles the topic of emotions and how medical professionals need to be comfortable with emotions if they want to excel in their careers. As she says, “Healthcare is an emotional business because we are dealing with humans”....
2022-10-1732 minHealthcare Leadership ExcellenceEpisode 9: Leading Through Crisis and Change with Dr. Marty BrueggemannIn this episode, I talk with Dr. Marty Brueggemann, Chief Medical Officer of Yakima Valley Memorial Hospital, about his challenges and life lessons as a leader of change and crisis management.He shares his own experiences connecting with his people. A common theme throughout this episode is of taking the time to listen, acknowledging what your people do, and weaving it into great organizational work.He also discusses an imperative lesson of staying calm in crisis situations, focusing only on what one has control over, and not letting ‘missiles’ distract you from your purpose. In time...
2022-10-1042 minHealthcare Leadership ExcellenceEpisode 8: Leadership And Positive Intelligence with Shandy WelchIn this episode, I talk with Shandy Welch, principal and founder of Fresh Eyes Consulting, and one of my go-to persons in the world of executive coaching. Shandy shares her influential leadership journey as someone who worked with healthcare organizational programs for over twenty years.We discuss how challenging leading people can be. Shandy is an advocate of genuine relationships that are built on integrity and honesty. She shares important thoughts on how to understand and connect with your people.Finally, we talk about Positive Intelligence, which is a key aspect of her healthcare executive...
2022-10-0344 minHealthcare Leadership ExcellenceEpisode 7: Achieving Healthcare Professional Excellence with Helene AndersonIn this episode, I speak with Helene Anderson who is the Regional Director for Capacity and Throughput of Providence St. Joseph Health in Oregon. In the first few minutes, Helene shares what influential leadership is and how great things happen if we create a culture where everyone is heard and where people are met where they are.We talk about her success and involvement in two hospitals getting their Magnet designations. She explains the important factors that drive this success such as good caregiver engagement and quality outcomes.Importantly, Helene shares with us the best...
2022-09-2640 minHealthcare Leadership ExcellenceEpisode 6: What Drives Excellence with Dr. Chuck DouvilleIn this episode, I talk with Dr. Chuck Douville, Division Chief of Surgery at Providence St. Vincent, who is an advocate of servant leadership.Dr. Douville shares with us the influences that made a positive impact in his life and his career in the healthcare arena. He shares what he believes as the factors that drive excellence in people which include listening and understanding, being a learner, and being consistent.We discuss teams and dealing with difficult situations. He then explains how listening and empathy play a great role in setting up people for success.
2022-09-1942 minHealthcare Leadership ExcellenceEpisode 5: Successful Leadership Transitions with Dr. Doug KoekkoekIn this episode, I talk with Dr. Doug Koekkoek, brilliant leader and Chief Physician Executive of PeaceHealth. He discusses his leadership values, and why listening and understanding your people’s motivation is essential in successful leadership transitions.Dr. Koekkoek speaks about his transition from one healthcare organization to another. We discuss what drives the success in these leadership transitions.Thank you, Dr. Koekkoek, for taking the time to share with our listeners your valuable, front-line, experiences in healthcare leadership!Check out more episodes here.👉 Who is Karl Pister?👉 Follow us on Linked...
2022-09-1234 minHealthcare Leadership ExcellenceEpisode 4: Leading Through The Pandemic with Devan BakerIn this episode, I speak with Devan Baker who is an Executive Director of a large orthopedic practice. He shares lessons he learned leading more than two hundred people over the course of pandemic.He highlights the principles of servant leadership, forgiveness, humility, and putting his people first. We talk about addressing burnout, and collaborating with other leaders to take care of the people's well-being.Thank you Devan for sharing with us your leadership through the pandemic. We sure learned a lot for you!Check out more episodes here.👉 Who is Kar...
2022-09-0537 minHealthcare Leadership ExcellenceEpisode 3: Leading Through Complex Problems with Carole PeetIn this episode, I talk with Carole Peet, brilliant leader and CEO of Yakima Valley Memorial Hospital. Carole shares her leadership journey and her insights around horizontal leadership.She shares her valuable knowledge in leading and helping people solve complex problems. We discuss her expertise in being able to see big problems and figuring out how to get from the beginning to the end.Thank you, Carole, for sharing your insights around learning as a leader, and the importance of always asking well-thought questions. What a great conversation!Check out more episodes here.
2022-08-2937 minHealthcare Leadership ExcellenceEpisode 2: Leading And Connecting With People with Di LaceyIn this episode, I have a fruitful conversation with Di Lacey who, after a long career with a major northwest healthcare organization, became a top leader for Western Health Science University with campuses in Pomona California and Lebanon Oregon. She shares valuable insights on the essence of leadership which is not based on titles but on the commitment to help people become successful.We discuss how leadership is not management. She speaks about connecting with people as a way to become a leader.Di, we look forward to having a second part of this conversation...
2022-08-2238 minHealthcare Leadership ExcellenceEpisode 1: The Foundation of Excellent Leadership with Jay YouellOn our very first episode, I talk with Jay Youell, who was the very first leader in my career, although I didn’t even really know what a leader was supposed to be. With few words, but exemplary actions, Jay laid a foundation of the principles of leadership that have served me for decades.We discuss about his leadership path in his multi-decade career, lessons from his mentors, various leadership challenges, and the foundations of excellent leadership.Jay, thank you for reminding us to be servant leaders. Putting our people first and cultivating an environment of...
2022-08-1534 minHealthcare Leadership ExcellenceComing Soon: Healthcare Leadership Excellence PodcastHello and welcome to the brand new podcast "Healthcare Leadership Excellence". My name is Karl Pister and I am your host. Each week, we will take a deep dive on everything inspirational leadership with brilliant leaders from the healthcare arena.Healthcare Leadership Excellence will help you see leadership at its finest. It's not about positions. It's not about titles. It's about influence, vision, and inspiration.This is for new leaders. This is for seasoned leaders. This is for challenged leaders. This is for all kinds of leaders. Wherever you are in the leadership journey, if...
2022-06-3000 minHealthcare Leadership ExcellenceHealthcare Leadership Excellence Podcast TrailerThe most common leadership question I get is “Karl, I don’t have anyone reporting to me, exactly how am I a leader?”For more than two decades, I dedicated myself to helping people understand that leadership is not positional. It is a set of skills that can be learned by literally anyone who wants to influence and inspire people.Come and join me and many brilliant healthcare leaders in the Healthcare Leadership Excellence podcast, and together, let’s inspire. One leader at a time.Make sure to check the link below to subscrib...
2022-06-2700 min