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Healthcare Leadership ExcellenceEpisode 105: The Transformative Power of Mastermind Groups with Shandy WelchIn this episode of the Healthcare Leadership Excellence Podcast, I’m joined once again by Shandy Welch. Today, we dive into a topic that shapes much of our work: mastermind groups.We discuss how mastermind groups provide leaders with a space to connect, brainstorm, and support each other in a small, judgment-free setting. These groups bring together individuals from different industries, but their challenges often resonate with everyone. The diversity of perspectives is what makes them so powerful.Shandy and I share a story from a recent cohort, where a CEO gained crucial insight from pa...2024-09-3029 minHealthcare Leadership ExcellenceEpisode 95: Creating a Culture of Care with Thom RoweIn this episode of the Healthcare Leadership Podcast, I welcome Thom Rowe, a retired nurse leader with over three decades of experience in healthcare.Thom starts by recounting his journey from a bedside nurse in a critical care unit to a leader in surgical services. His leadership path began during a hectic shift when he was unexpectedly put in charge. This ignited his passion for leadership.He talks about the mentorship from a nurse manager who believed in him, helping him develop his skills, ultimately leading to roles as a nurse manager and later a...2024-07-2239 minHealthcare Leadership ExcellenceEpisode 94: The Power of Perseverance with Judi ChurchIn this engaging episode of the Healthcare Leadership Excellence podcast, I welcome the remarkable Judi Church. Judi’s journey is one of resilience, innovation, and unyielding dedication. The episode kicks off with me reminiscing about a serene patio conversation in Scottsdale, Arizona, where I first meet Judi and am captivated by her story of beating the odds to run her own successful business.Judi shares her inspiring path from being a Christian Science nurse to becoming an innovative entrepreneur. She recounts the challenges and sacrifices she makes during her training and early career, including financial struggles that le...2024-07-1539 minHealthcare Leadership ExcellenceEpisode 93: Understanding Losses and Resistance with Adriano PianesiToday, I'm thrilled to welcome back Adriano Pianesi, an adjunct faculty member at Johns Hopkins University. In our last conversation, Adriano left us with a powerful quote by Ron Ivins that has stuck with me: “People love change, what they hate are lawsuits.” This idea set the stage for a profound discussion on the nature of change, resistance, and the importance of asking the right questions.Often, the resistance we encounter isn't about the change itself but about what people fear they might lose in the process. Adriano made a compelling case that skepticism and resistance are cruc...2024-07-0835 minHealthcare Leadership ExcellenceEpisode 92: Breaking the Habit Cycle with Doug StoddardIn this episode of the Healthcare Leadership Excellence podcast, I'm delighted to welcome Doug Stoddard, the Habit Breaker Expert. Our conversation kicks off with Doug sharing his journey, from business challenges and personal struggles to becoming an expert in breaking habits. He emphasizes the significance of habits in our lives, both positive and negative, and how being intentional about them is crucial for change.Doug opens up about a challenging period when his business faced legal issues due to another company's misconduct, which deeply affected him and his family. He explains how this experience heightened his negative...2024-07-0134 minHealthcare Leadership ExcellenceEpisode 91: Crucial Conversations with Dr. Rob OrmanDr. Rob Orman, a renowned expert in handling difficult conversations, joins me once again on the Healthcare Leadership Excellence podcast. He hosts the Stimulus Podcast and sends out phenomenal newsletters. Today, we dive into why people often struggle with conflict.Dr. Orman explains that our natural response to uncomfortable situations is largely driven by our limbic system, often called the "lizard brain." This part of our brain triggers fight-or-flight responses, making it difficult to stay calm and rational during conflicts. He emphasizes that understanding this biological reaction is the first step toward improving how we handle tough...2024-06-2433 minHealthcare Leadership ExcellenceEpisode 90: Adaptive Leadership with Adriano PianesiIn the latest episode of the Healthcare Leadership Excellence podcast, I welcome Adriano Pianesi, an adjunct faculty member at Johns Hopkins University. Adriano brings a wealth of experience in leadership and organizational change. He shares his journey from Italy to the U.S., discussing how his diverse background has shaped his expertise in adaptive leadership.Adriano emphasizes the importance of understanding that many modern challenges in organizations require more than quick fixes. He advocates for a deeper understanding of the systems at play and the patience required for meaningful change. Adriano explains that leaders must focus on...2024-06-1737 minHealthcare Leadership ExcellenceEpisode 89: Leading With Love, Humor, and Transparency with Dr. Joseph MichelliIn this episode, I have the pleasure of having Dr. Joseph Michelli, a New York Times bestselling author, in our podcast for the third time. We pick up from our last discussion with a profound thought from Dr. Michelli: "Leading is loving." He elaborates on how transparency, honesty, kindness, good stewardship, and even humor play pivotal roles in business. Dr. Michelli underscores that driving profits begins with creating value for others.Dr. Michelli highlights the necessity of transparency in leadership, explaining how being clear and honest, even about uncertainties, builds trust. We also touch on the role...2024-06-1052 minHealthcare Leadership ExcellenceEpisode 88: Leading Through Calm and Crisis with Dr. Joseph MichelliIn the latest episode of Healthcare Leadership Excellence, I have the pleasure of welcoming back Dr. Joseph Michelli, a renowned expert on customer experience and a New York Times bestselling author. Dr. Michelli's work spans insights from companies like Mercedes-Benz, Starbucks, Airbnb, and Ritz Carlton, where he delves deep into their customer engagement strategies. During the pandemic, he wrote "Stronger Through Adversity," a comprehensive guide on navigating crises, drawing from decades of experience and 140 interviews with top leaders such as Brian Cornell of Target and Hans Vestberg of Verizon.Dr. Michelli and I discuss the critical importance...2024-06-0343 minHealthcare Leadership ExcellenceEpisode 87: The Power of a Beginner's Mind with Luka YancopoulosIn this episode of the Healthcare Leadership Excellence podcast, I speak with Luka Yancopoulos, co-founder of Grapevine. Luka, deeply impacted by his parents’ frontline roles during the pandemic, shifted his focus from global issues like climate change to the immediate challenges faced by healthcare workers. This personal connection led him to tackle the supply chain shortages and price gouging that left many unprotected.Luka discusses the importance of maintaining a beginner’s mind, even as one gains experience. He reflects on the challenge of keeping a fresh perspective and the value of bringing diverse backgrounds and new viewp...2024-05-2741 minHealthcare Leadership ExcellenceEpisode 86: Mastering Leadership Fundamentals with David McGlennenToday, I'm thrilled to have David McGlennen as our guest. I met David at a conference over a year ago through a mutual acquaintance, attended a seminar he led in Atlanta, and was thoroughly impressed.David's journey to expertise includes many pivotal moments, starting as a business owner with his father for 19 years until his father's sudden passing made him CEO overnight. This spurred his commitment to personal growth. He also refined his leadership and coaching skills in a wellness startup.David emphasizes the importance of fundamentals in leadership, defining behaviors that represent organizational culture...2024-05-2042 minHealthcare Leadership ExcellenceEpisode 85: Creating Healthier Workplaces with Dr. Susan StraussIn today's podcast episode, I have the pleasure of chatting with Dr. Susan Strauss, an expert in workplace dynamics, particularly focused on harassment and bullying. Dr. Susan's wealth of experience and knowledge is evident from the get-go as she shares insights into creating healthier work environments.We kick off the conversation by exploring her background, which includes extensive work as a registered nurse and her transition into consulting and expert witness roles. Her journey highlights the evolution of her expertise in addressing workplace misconduct.As we delve deeper into the discussion, she breaks down the...2024-05-1339 minHealthcare Leadership ExcellenceEpisode 84: Harnessing Data and AI for Better Healthcare with Dr. Katie Swenson, Ph.DIn this episode of the Healthcare Leadership Excellence Podcast, I have the pleasure of welcoming back Dr. Katie Swenson, an impressive figure in both clinical practice and leadership at the University of Utah. Dr. Swenson's background is as diverse as it is remarkable, having served as an aircraft maintenance officer during overseas operations before transitioning into the healthcare field.As the executive clinical director of surgical specialties at Intermountain Health, Dr. Swenson shares her insights into the fascinating intersection of healthcare and artificial intelligence (AI). We discuss the potential of AI to enhance surgical care outcomes through...2024-05-0645 minHealthcare Leadership ExcellenceEpisode 83: Transforming Healthcare Through Patient Engagement with Lisa BlueIn this episode of the Healthcare Leadership Excellence podcast, I'm thrilled to speak with Lisa Blue, Chief Clinical Innovation Officer for Providertech. Lisa's journey from trained nurse to healthcare innovator is captivating. Beginning at the bedside, she immersed herself in hands-on patient care, notably in the cardiovascular ICU and cardiac cath lab.However, her pivot towards patient engagement and healthcare innovation is where the story truly unfolds. With experience at a federally qualified health center, Lisa recognized the dire need for better patient engagement tools. Her role at Providertech now focuses on optimizing programs for FQHCs, aiming...2024-04-2941 minHealthcare Leadership ExcellenceEpisode 82: Clearing Conversations with Katie LawrenceIn this episode of the Healthcare Leadership Excellence podcast, we welcome back our guest Katie Lawrence to speak about the complexities of managing employee engagement and fostering a positive workplace culture.Drawing on insights from our previous conversation, we delve into the challenges of bringing diverse cultures together and the critical role of employee engagement in organizational success. We discuss the financial implications of disengaged employees and highlight the importance of addressing behavior that undermines workplace culture, especially for newer leaders navigating these challenges.Our conversation takes a practical turn as we engage in a...2024-04-2245 minHealthcare Leadership ExcellenceEpisode 81: Navigating Healthcare Change with Katie LawrenceIn this episode of the Healthcare Leadership Excellence podcast, we have the pleasure to hear from Katie Lawrence, head of the Willow Strategy Group. Katie brings over two decades of healthcare experience to the table, sharing insights on managing change and fostering a positive organizational culture.Katie's journey into healthcare began unexpectedly, transitioning from the construction industry to healthcare administration. Over the years, she's navigated various roles within healthcare organizations, emphasizing adaptability and collaboration as key drivers of success.Our conversation delves into the challenges and opportunities posed by the COVID-19 pandemic, particularly the rapid...2024-04-1534 minHealthcare Leadership ExcellenceEpisode 80: Building Trust Through Memory with Coach Tim AlpersToday, I’m delighted to welcome Coach Tim Alpers back to our podcast. Coach Tim is a mentor and role model in both sports and leadership. His career, spanning college basketball coaching and leadership development, offers a wealth of insights into effective leadership. His emphasis on personal connections, drawn from his experiences in coaching, highlights the power of the importance of memory in building trust and fostering strong relationships.Tim shares anecdotes from his coaching days, illustrating the importance of remembering people's names and interests. Through genuine connections, he emphasizes, leaders can establish trust and enhance productivity. As...2024-04-0843 minHealthcare Leadership ExcellenceEpisode 79: Physician Leadership Project with Jill ArenaIn this podcast episode, I have the pleasure of interviewing Jill Arena, a notable figure in the healthcare industry. Jill's journey from accounting and finance to healthcare leadership is unconventional yet inspiring. Her passion for managing doctors' offices led her to found GreenField Health, Oregon's pioneering concierge medicine practice, and later established Healthy Practices, dedicated to supporting medical practices nationwide.A highlight of our discussion is the Physician Leadership Project, co-founded by Jill and Dr. Craig Wright. This program empowers physicians transitioning into leadership roles, offering sessions on executive presence, finance, governance, and leading change. Through their...2024-04-0135 minHealthcare Leadership ExcellenceEpisode 78: Stress Regulation in Healthcare with Dr. Rob OrmanToday, we're thrilled to welcome back a special guest for the third time, Dr. Rob Orman, who founded the Stimulus Podcast and has won multiple awards for his lectures.In our conversation, Rob shares insights from his recent blog post on D-Day, particularly focusing on the remarkable leadership General Theodore Roosevelt Jr. displayed during the Normandy invasion. Despite facing challenges and landing a mile off course, General Roosevelt's rallying cry, "We'll start the war from right here," epitomizes resilience and adaptability in the face of adversity.Transitioning to the everyday challenges of healthcare, Dr. Orman...2024-03-2537 minHealthcare Leadership ExcellenceEpisode 77: Leading with Authenticity with Dr. Katie SwensonIn this episode of the Healthcare Leadership Excellence podcast, we're joined by Katie Swenson, Ph.D, an Air Force Academy graduate currently serving as the Executive Clinical Director of Surgical Specialties and Digestive Health at Intermountain Healthcare. Dr. Swenson's journey from the military to healthcare leadership offers unique insights into the blending of leadership and medical training.Dr. Swenson speaks about the importance of building trust and meaningful relationships as key elements in developing a strong organizational culture. She also emphasizes the importance of authentic leadership, prioritizing people, and advocating for psychological safety within organizations. Her insights h...2024-03-1839 minHealthcare Leadership ExcellenceEpisode 76: Courtside Leadership Lessons with Coach Tim AlpersToday, I'm truly excited about our guest, Tim Alpers, also known as Coach Alpers. Tim holds a special place in my heart as we not only share a hometown but also a profound connection, particularly after he reached out to me during a difficult time of loss last year.Tim's journey from humble beginnings in our small town to coaching at the NCAA D1 level in baskestball is nothing short of extraordinary. Despite facing health challenges during his childhood, his passion for the sport drove him towards success. He highlights the importance of communication, confidence-building, and the r...2024-03-1136 minHealthcare Leadership ExcellenceEpisode 75: Leading with Clarity and Effective Communication with Kamya ElawadhiIn this episode, we meet Kamya Elawadhi, an expert in communication with a background in both executive leadership and advertising. Kamya shares her journey from being fascinated by ads as a child to her current focus on healthcare communication.We discuss effective communication strategies for leaders, with Kamya emphasizing the importance of listening. She advocates for a 70% listening and 30% speaking approach. She highlights the need to understand others' perspectives, especially in managing large teams.Moving on to cultivating a thinking mindset, Kamya stresses the value of observation and learning from diverse experiences. She urges leaders...2024-03-0443 minHealthcare Leadership ExcellenceEpisode 74: Financial Management for Healthcare Professionals with Eric MillerIn today's podcast, our guest, Eric Miller, is a financial expert specializing in assisting practitioners. He highlights the foundational importance of effectively managing financial resources in the medical field.He explains that even though healthcare workers are great at their jobs, they often struggle with managing their money. Eric helps them figure out how to be smart with their money so they can focus on helping patients without worrying about cash flow or business success.Eric shares some important ideas. One is that healthcare workers must have a clear plan for their money. They need...2024-02-2632 minHealthcare Leadership ExcellenceEpisode 73: Reclaiming the Joy of Medicine with Dr. Alen VoskanianIn this episode, Dr. Alen Voskanian, Chief Operating Officer at Cedars Sinai, shares his journey from refugee to healthcare leader. He discusses the impact of burnout on healthcare professionals and patients, emphasizing the need for purpose, compassion, and resilience in medicine.Dr. Voskanian emphasizes the importance of remembering one's purpose in healthcare amidst the various pressures and distractions. He highlights the significance of being fully present with patients and delivering compassionate care, which can often be hindered by burnout.The conversation explores the factors contributing to burnout, including administrative burdens such as electronic health records...2024-02-1944 minHealthcare Leadership ExcellenceEpisode 72: Strategic Leadership Thinking in Healthcare with Aaron BujnowskiIn this episode of the Healthcare Leadership Excellence Podcast, I speak with Aaron Bujnowski, a seasoned healthcare strategist whose journey from chemical engineering to healthcare administration brings unique insights to the industry. Aaron emphasizes the crucial role of strategic thinking amidst the rapid changes in healthcare. He stresses the importance of making informed choices within resource constraints to maximize outcomes. He also advocates for prioritization and clarity of purpose within organizations.Aaron delves into the significance of integrated delivery systems. He highlights the enduring importance of local care delivery alongside the advancements in telemedicine. He predicts a...2024-02-1243 minHealthcare Leadership ExcellenceEpisode 71: Leadership with Authenticity with Traci BernardIn this episode, I engage in a great conversation with Traci Bernard, President of Texas Health Resources. Traci, with over 40 years of experience in healthcare leadership, shares invaluable insights into navigating industry changes and fostering effective leadership.Traci emphasizes the importance of strategic leadership in adapting to evolving healthcare landscapes and advocating for proactive change management. She underscores the significance of authenticity, lifelong learning, and leveraging strengths to mitigate weaknesses in leadership roles.The discussion highlights the essential role of mindful leadership in driving organizational success. We also discussed trust-building and fostering a culture of...2024-02-0548 minHealthcare Leadership ExcellenceEpisode 70: MyBestSelf101 with Dr. Jared WarrenWe are delighted to once again have Dr. Jared Warren, the creator of MyBestSelf101.org, for a discussion on leadership and well-being on the Healthcare Leadership Excellence podcast. We delve into the essence of leadership and its role in positively influencing others' lives. Dr. Warren explains how his website aids leaders in understanding and enhancing their impact by personalizing leadership development through evidence-based resources.Dr. Warren speaks of the significance of positive psychology in improving individual and team well-being and debunks common misconceptions about its effectiveness. We explore the three pillars of human flourishing—perspective, people, and po...2024-01-2943 minHealthcare Leadership ExcellenceEpisode 69: Leadership Resilience in a VUCA World with Dr. Barbara BellIn this episode, Dr. Barbara Bell returns to discuss leadership challenges in the dynamic VUCA environment. She emphasizes the need for leaders to navigate ambiguity and prioritize crisis management and communication plans.Dr. Bell shares insights from her experiences, particularly her role as a Navy program manager overseeing global air traffic control equipment. She underscores the importance of accountability, maintaining connections with the larger organization, and practicing values-based leadership. The discussion delves into the loneliness at the top and the value of accountability partners for leaders.The interview concludes with Dr. Bell highlighting the significance...2024-01-2228 minHealthcare Leadership ExcellenceEpisode 68: Navigating Ethics and Leadership Challenges with Dr. Barbara BellToday, I'm thrilled to be joined by Dr. Barbara Bell, a former naval aviator and current professor at the Naval Academy. We explore her insights on leadership, ethics, and her extraordinary journey as a pioneer.Dr. Bell emphasizes the paramount importance of ethics in leadership, urging leaders to internalize ethical principles through daily practices for trust building.We delve into her remarkable journey and highlight lessons on resilience and determination as a trailblazer in the armed forces. Dr. Bell introduces the concept of "leaning into the hill," encouraging leaders to embrace challenges and offers practical...2024-01-1527 minHealthcare Leadership ExcellenceEpisode 67: New Year, Old Me but New Self-DiscoveryAfter a fantastic holiday season, let's kick things off with three compelling stories. These stories come together to make powerful points about success and self-discovery. From the quest for King Tut's tomb in Egypt to the pursuit of diamonds and gold, each tale holds valuable lessons as we start 2024.The overarching theme is clear – success often lies closer than we think. Rather than always seeking the new and different, I encourage you to look within yourself. What are your diamonds, gold, or great discover? Reflect on what you do exceptionally well and leverage that as you move forw...2024-01-0816 minHealthcare Leadership ExcellenceEpisode 66: This Is Not a Hallmark CardAs we approach the end of the year, I want to thank each of you for being part of this podcast journey. Your time and engagement have been instrumental in shaping the success of the show, and I'm genuinely grateful. Wishing you a fantastic holiday season, regardless of your faith or traditions. Let's carry these leadership lessons into 2024, learning from each other and growing together. Cheers to a great year ahead!Check out more episodes here.👉 Who is Karl Pister?👉 Follow us on LinkedIn.👉 Have access to leadership materials that will level up your game...2023-12-1814 minHealthcare Leadership ExcellenceEpisode 65: Leadership in Times of Innovation and Disruption with Sebastien GirardToday, we have the pleasure of hearing from Sebastien Girard, Senior Vice President and Chief People Officer of Common Spirit Health, Mountain Region. In this episode, Sebastien shares his journey, transitioning from a for-profit executive to making a significant impact in non-profit healthcare. His Gretzky-like thinking, inspired by the legendary hockey player Wayne Gretzky, takes center stage as he emphasizes the importance of leadership in predicting and proactively addressing future trends, especially in the ever-evolving landscape of healthcare.Sebastien’s discussion extends beyond the conventional as he tackles the challenges of leading in a time where disruptions ha...2023-12-1144 minHealthcare Leadership ExcellenceEpisode 64: Fundamental Attribution Error with Ben SmalleyIn this insightful conversation, Ben Smalley, Chief Operating Officer of Intermountain St. Mary's Hospital, shares his journey from college to becoming a healthcare executive, emphasizing the influence of his social psychology background in his leadership role.We delve into the challenges of merging health systems, drawing on Ben's experience with the Intermountain and SCL Health merger. His unique perspective as a connector between two systems provides valuable insights into integrating best practices.One highlight of our discussion is the application of social psychology principles in leadership, particularly the fundamental attribution error. Ben provides practical advice...2023-12-0440 minHealthcare Leadership ExcellenceEpisode 63: Leadership Strategy and Burger King SOP with Dr. Keith ThurgoodOn this podcast, I speak with Dr. Keith Thurgood, retired Army two-star general and currently the Program Director of the Healthcare Leadership and Management Program at the University of Texas, Dallas.In this episode, Dr. Thurgood shares his rich leadership experience, from the military to Fortune 200 companies and healthcare organizations. He explains how having skilled leaders and good strategies go hand in hand. We dig into his journey, getting deep insights into how leadership principles and organizational success work together.We focus on the idea of self-leadership—Dr. Thurgood believes that true leadership comes from pe...2023-11-2747 minHealthcare Leadership ExcellenceEpisode 62: Assessing the Assessments with Dr. Katie Arnold, PhDStep into an engaging episode as I sit down with the insightful Dr. Katie Arnold, PhD, discussing the intricate world of psychological and organizational assessments. With a diverse career spanning academia, non-profit, and private consulting, Dr. Arnold brings a wealth of experience to the table. We delve into the critical question of navigating the sea of assessments saturating the professional landscape, emphasizing the need for alignment with specific goals and cautioning against oversimplification.Dr. Arnold, an industrial-organizational psychologist, provides nuanced insights into the effective use of tools like Myers Briggs, DISC, and the Hogan assessments, stressing the...2023-11-2042 minHealthcare Leadership ExcellenceEpisode 61: Hospitable Healthcare with Dr. Stowe ShoemakerIn this episode of the Healthcare Leadership Excellence podcast, we hear from our guest, Dr. Stowe Shoemaker, the recently retired Dean of the Harrah's College of Hospitality at the University of Nevada, Las Vegas. Dr. Shoemaker introduces his latest book, "Hospitable Healthcare," co-authored with Dr. Peter Yesawich. The book, released on September 5, 2023, delves into the intersection of hospitality and healthcare, challenging conventional thinking. Dr. Shoemaker shares his rich background in hospitality, from working in kitchens to earning a Ph.D. from Cornell University, and his extensive experience in executive education for large multinational organizations.We explore the...2023-11-1344 minHealthcare Leadership ExcellenceEpisode 60: Best in Class Leadership with Dr. Joseph MichelliIn this episode, we have the honor of hearing from New York Times #1 bestselling author, Dr. Joseph Michelli. We delve into the transformative power of leadership, drawing insights from Dr. Michelli's experiences with organizations like UCLA and the Ritz Carlton. We also discuss the importance of painting a compelling vision that inspires and aligns teams, breaking through the challenges of healthcare to create environments of safety and vitality.Dr. Michelli shares how leadership is about influence, not control, and offers practical strategies for leaders to manage the sideshow, engage their teams, and foster a culture of service...2023-11-0649 minHealthcare Leadership ExcellenceEpisode 59: Mindful Person, Mindful Leader with Dr. Jared Warren (Part 2)In this episode of the Healthcare Leadership Excellence Podcast, Dr. Jared Warren, from the Department of Psychology at Brigham Young University, comes back to our podcast and delves into the world of mindfulness and its connection to psychology and positivity.Dr. Warren explains that mindfulness is about awareness, allowing individuals to observe their thinking habits, emotional experiences, and interactions with others. This awareness provides flexibility and resilience, enabling individuals to choose their responses to challenging situations rather than reacting impulsively. He emphasizes that mindfulness is not an instant solution but a skill that develops over time, much...2023-10-3028 minHealthcare Leadership ExcellenceEpisode 58: Positive Psychology and Resilience with Dr. Jared Warren (Part 1)In today's episode, I am excited to introduce a fantastic guest, Dr. Jared Warren, who is not only a clinical psychologist but also an outstanding nature photographer. Dr. Warren introduced me to an incredible resource, mybestself101.org, a website that is a treasure trove of teachings and insights on resilience which I encourage you to check out as well.In our discussion, we delve into the definitions of key concepts such as positive psychology, resilience, and flourishing. Dr. Warren highlights the importance of strong relationships and connections in our lives, emphasizing that the quality of these relationships...2023-10-2321 minHealthcare Leadership ExcellenceEpisode 57: Creating a Caring and Safe Work Ecosystem with Dr. Tracee PerrymanIn this episode of the Healthcare Leadership Excellence Podcast, I have the privilege of speaking with Dr. Tracee Perryman, who shares her incredible journey and insights into effective leadership. Dr. Perryman emphasizes the importance of values, competence, and passion in leadership, encouraging leaders to examine their values and ensure they align with their organization's mission. She stresses the significance of making sure you are in the right environment and ecosystem that validate your goals.Throughout our conversation, Dr. Perryman discusses how to work with and build with your team, identifying the individuals who share your organization's values...2023-10-1638 minHealthcare Leadership ExcellenceEpisode 56: The Transformative Power of Coaching with Shandy Welch and Rob OrmanIn this episode of the Healthcare Leadership Excellence podcast, we bring together two exceptional guests, Rob Orman, MD, ACC, and Shandy Welch, PCC, to discuss the challenges and benefits of coaching in the healthcare industry.This episode dives into the critical role of coaching in healthcare leadership and the common issue of coaches being called in too late when bridges have already been burned. We emphasize the need to shift the perspective on coaching from being punitive to a growth opportunity. We also make mention of the significant return on investment (ROI) when organizations invest in coaching.2023-10-0949 minHealthcare Leadership ExcellenceEpisode 55: Lifting Those We Lead with Garrett BloodGreat leadership can be learned from all sectors, and today we learn from one of the best.In this podcast interview, Garrett Blood, CEO and Founder of KAJAE, shares his journey from starting an ice cream company to founding KAJAE. He explains how his experience with Arctic Zero, a protein-based ice cream, led to his exit from California to Utah, where he began scaling companies in various sectors. It wasn't until he read books by Clayton Christensen that he realized he needed a change in his life to align with his passions.Garrett named his...2023-10-0244 minHealthcare Leadership ExcellenceEpisode 54: Why You Need a Coach with Shandy WelchIn this episode, we welcome back Shandy Welch, PCC. We dive into the topic of coaching and explore why it's a valuable investment for personal and professional growth. Shandy and I discuss the misconception that coaching is only for individuals facing performance issues, emphasizing that coaching is for anyone looking to elevate their game and reach their full potential.We draw inspiration from Atul Gawande's TEDx talk and his New Yorker article, which teaches the importance of coaching in breaking down performance into critical individual components. We emphasize that success often hinges on the small details and...2023-09-2539 minHealthcare Leadership ExcellenceEpisode 53: Acknowledge the Reality, Cast the VisionEpisode 53: Acknowledge the Reality, Cast the VisionIn this episode of the Healthcare Leadership Excellence podcast, my colleague Maz Antolin and I discuss the crucial principles of acknowledging reality and casting a vision in leadership. We talk about the importance of genuine and empathetic communication in leadership and the role of trust in creating a healthy work culture.We also draw insights from historical leaders who effectively employed these principles, including Winston Churchill during World War II, John F. Kennedy's vision of landing a man on the moon, and Martin Luther King Jr.'s iconic "...2023-09-1824 minHealthcare Leadership ExcellenceEpisode 52: Empathic Concern with Jonathan SachsIn this episode of the Healthcare Leadership Excellence Podcast, I interview Jonathan Sachs, CEO of WUWTA, exploring the essence of leadership and its vital role in patient-centered healthcare.We discuss leadership's impact on creating a patient-centric approach, with Jonathan recalling an influential encounter with President Dan Mote, former president of the University of Maryland, and stressing the importance of leadership permeating all organizational levels.Our conversation also delves into the allocation of resources in healthcare, highlighting the key differentiator as the people. Jonathan identifies a disconnect between healthcare professionals and patients' emotions, emphasizing the importance...2023-09-1142 minHealthcare Leadership ExcellenceEpisode 51: Motivational Interviewing with Ben OglesIn this episode, I interview Ben Ogles who has a Ph.D. in clinical psychology and a background in academic leadership. He is also an expert in listening and communication. Our conversation revolves around the importance of effective listening skills in leadership, particularly in healthcare settings.Ben introduces the concept of motivational interviewing, a technique that involves helping individuals discover their internal motivations for change rather than imposing external motivations. He emphasizes the value of open-ended questions that encourage people to elaborate on their thoughts and concerns. He discusses how motivational interviewing, often used in patient interactions...2023-09-0435 minHealthcare Leadership ExcellenceEpisode 50: ResilienceIn this episode of the Healthcare Leadership Excellence Podcast, my colleague in The Coaching Group, Maz Antolin, and I delve into the topic of addressing the stigma around emotional health in workplaces. Our conversation emphasizes the importance of leadership in creating a supportive environment for employees dealing with these challenges.We discuss how emotional health is just as vital as physical health, yet workplaces often lag behind in addressing this issue. There is a high prevalence of anxiety in Generation Z and leaders need to take proactive steps in providing resources and support for employees struggling with...2023-08-2826 minHealthcare Leadership ExcellenceEpisode 49: Because I Am a LeaderIn this podcast episode, my colleague Maz Antolin and I discuss a thought-provoking topic from the document "Because I Am a Leader." This document comes from the great thinking of nurse leaders that I've worked with over the last decade.The first principle we highlight in the document is the concept of being fully present. We discuss the challenges leaders face in staying present amidst their myriad responsibilities. Reflecting on how embracing presence in the current moment can profoundly enhance a leader's capacity to lead with excellence.Our conversation then shifts to the critical skill...2023-08-2131 minHealthcare Leadership ExcellenceEpisode 48: M.O.M.B.AIn this insightful podcast episode, my colleague in the Coaching Group, Maz Antolin, and I explore the concept of M.O.M.B.A (My Own MBA), a personalized approach to continuous learning and professional development for leaders. This episode emphasizes the message that continuous learning is the lifeblood of leadership excellence, from the organization's highest levels to its newest members.Our discussion underscores the vital role of circulation in both physical and emotional health, drawing parallels between maintaining a healthy flow in the body and the importance of ongoing learning in leadership.We delve...2023-08-1426 minHealthcare Leadership ExcellenceEpisode 47: Standing on the Shoulders of GiantsIn this episode of the Healthcare Leadership Excellence Podcast, my colleague Maz Antolin and I discuss the importance of learning and growing as leaders through the help of others, particularly mentors.We reflect on the quote by Sir Isaac Newton, "If I have seen further, it is by standing on the shoulders of giants," highlighting the significance of acknowledging the contributions made by those who came before us.Our discussion also highlights the value of one-on-one mentoring, which provides unique insights that books and formal training cannot replicate. They both stress the need for humility...2023-08-0725 minHealthcare Leadership ExcellenceEpisode 46: History Leadership Lessons with Victor PrinceIn this podcast interview, leadership expert Victor Prince and I discuss the significance of historical perspectives in shaping effective leadership. He emphasizes the value of studying history to learn from past leaders' successes and failures, drawing inspiration from figures like Dwight D. Eisenhower and Martin Luther King Jr. Victor.Victor stresses the importance of serving one's team and practicing empathy and active listening. He outlines essential values for top leadership, such as giving credit to others, avoiding ego, leading by example, and taking responsibility for decisions and actions.We also explore how historical lessons can...2023-07-3141 minHealthcare Leadership ExcellenceEpisode 45: From Leader to DoerAre you transitioning into a leadership role? If so, this podcast episode is for you.In this episode, my colleague in the Coaching Group, Maz Antolin, and I discuss the transition from being a doer to becoming a leader. We explore the challenges that leaders face when moving up the ranks and delve into the fundamental differences between a leader and a doer.We then discuss the balance between being a hands-on contributor and a leader, highlighting the insight that leaders should focus their efforts on finding great people, understanding their needs, and empowering them...2023-07-2417 minHealthcare Leadership ExcellenceEpisode 44: Operations Equals People with Mitesh ParikhIn this podcast episode, we have the privilege to hear from Mitesh Parikh, the Chief Operating Officer of Providence Medical Group Northwest Washington. Our conversation revolves around leadership in healthcare, strategic and operational leadership, navigating matrixed organizations, and the key qualities of successful leaders.Mitesh shares insights on effective problem-solving, emphasizing the importance of first determining if the right problem is being addressed. He highlights the significance of understanding core objectives, articulating them clearly, and ensuring that every conversation and problem aligns with the organization's overall goals.We then delve into Mitesh’s approach to le...2023-07-1737 minHealthcare Leadership ExcellenceEpisode 43: Healthcare Upside Down with Dr. Henry BuchwaldIn this podcast, Dr. Henry Buchwald, patient healthcare advocate and author of the book “Healthcare Upside Down”, engages in a thought-provoking discussion on the challenges and potential solutions within the healthcare system.Our conversation revolves around the need to restore the doctor-patient relationship, prioritize patient care over profits, and address the current business-driven model.Dr. Buchwald highlights the value of mentorship and leadership in attracting individuals with a genuine calling for healthcare. The discussion also explores the shortcomings of socialized systems and the potential for a more compassionate approach within a capitalistic framework.Ulti...2023-07-1036 minHealthcare Leadership ExcellenceEpisode 42: What Makes a Great Leader with Andy HallIn this episode, we have the privilege of learning from one of the world’s best coaches. Andy Hall coaches executives around the world on the importance of personal and professional leadership. I have had the opportunity of being coached by him for the last two years. In our conversation today, since all leaders need to know how to coach their employees in the day-to-day business situations, Andy emphasizes the importance of focusing on the needs and wants of the individual being coached. He acknowledges that while asking questions and actively listening are crucial coaching skills, there are instances wher...2023-07-0341 minHealthcare Leadership ExcellenceEpisode 41: Addressing Perfectionism with Dr. Rob OrmanIn this episode, Dr. Rob Orman, host of Stimulus Podcast, and I delve into the inner dialogue and self-image associated with perfectionism. Dr. Orman explains that the underlying thought often revolves around feeling inadequate, believing that "I am not enough." While this negative motivation can drive achievement, it doesn't contribute to joy and well-being. The first step in addressing perfectionism is developing awareness of the inner voice and recognizing its presence.He explains that addressing the perfectionist voice is an ongoing process. It's about developing a relationship with it, listening to it without necessarily believing its criticisms...2023-06-2639 minHealthcare Leadership ExcellenceEpisode 40: Owning Your Leadership with Nicole KellerIn this episode, we delve into the topic of boldness and owning your leadership role. Our guest, Nicole Keller, Director of Medical Staff Services at Seattle Children's Hospital, shares her insights and experiences with navigating challenging situations and making impactful decisions.Nicole reveals how she developed her boldness and ability to cut to the chase without causing offense. She emphasizes the importance of preparation, analyzing data, and understanding information before engaging in conversations. Nicole also shares her approach to managing fear and worst-case scenarios, highlighting the potential consequences of not being bold in critical situations....2023-06-1934 minHealthcare Leadership ExcellenceEpisode 39: Addressing Conflicts in Healthcare with Dr. Michael LalorIn this episode, we have the privilege of hearing from Dr. Michael Lalor, Chief Medical Officer of Trellis Supportive Care in North Carolina.Dr. Lalor discusses the challenges that healthcare professionals often face when moving from individual contributor roles to leadership positions. He emphasizes that being an excellent individual contributor does not automatically translate to being a successful leader.He highlights the importance of addressing issues rather than allowing them to fester. He talks about maintaining consistency in actions and communication when resolving conflicts and a three-step approach for addressing rule-breaking behavior.Dr...2023-06-1231 minHealthcare Leadership ExcellenceEpisode 38: Matrices, Systems, and People with Dave UnderrinerWe have the privilege of hearing from Dave Underriner, EVP of Oahu Operations for Hawaii Pacific Health and CEO for Kapi'olani, Straub, and Pali Momi Medical Centers. He shares his insights into the challenges and strategies for working effectively within complex organizational systems.Dave and I discuss promoting engagement and helping individuals see the bigger picture. Dave emphasizes the importance of clarifying accountability and responsibility within and across the organization. He suggests asking questions, actively listening, and creating a safe space for people to express their thoughts and ideas.Our conversation then touches upon the...2023-06-0536 minHealthcare Leadership ExcellenceEpisode 36: Knowing Oneself with Dr. Charlie PetersonIn this episode, Dr. Charlie Peterson, former President and Chairman of Proliance Surgeons, shares his insights on getting physicians to understand the concept of servant leadership, particularly in patient care.He highlights the role of coaching, seminars, peer discussions, and quality assurance committees in helping surgeons recognize areas for improvement.Dr. Peterson discusses his views on leadership and the importance of staying true to oneself in crucial conversations. He talks about the significance of flexibility and knowing when to pivot or continue discussions.Finally, Dr. Peterson explains his philosophy of cherishing, loving, and...2023-05-2239 minHealthcare Leadership ExcellenceEpisode 35: The Power of Curiosity with Shandy WelchJoin Shandy Welch and I in this episode as we explore the value of curiosity, a skill that often is strong with children, but diminishes as we move along in our school systems which often promote the ‘one answer’ concept. We delve into the benefits of curiosity and how it can lead to more meaningful and fulfilling experiences in our professional lives.As leaders, we can foster curiosity by openly discussing its importance, modeling curiosity ourselves, demonstrating humility, and encouraging questions from others. Engaging with fellow leaders and seeking input can provide deeper insights and strengthen relationships.2023-05-1531 minHealthcare Leadership ExcellenceEpisode 34: Diversity, Equity, and Inclusion with Dr. Bonnie WilsonIn this episode, Dr. Bonnie Wilson, founder of Xceeding the Mark executive coaching, speaks about the important topic of Diversity, Equity, and Inclusion. She explains the foundation points about how to start a DEI path individually and within organizations.Dr. Bonnie also answers the common questions asked about DEI and gives guidance on how to educate oneself in this area. She provides insights on how to address unconscious biases in the workplace.This episode emphasizes that DEI initiatives are much more than just hiring diverse candidates and require ongoing effort to maintain and promote a...2023-05-0836 minHealthcare Leadership ExcellenceEpisode 33: Unreasonable Hospitality with Will GuidaraOur episode today with Will Guidara, author of Unreasonable Hospitality, is inspiring in all senses of the word. Here is one individual who took his enterprise, the Eleven Madison Park restaurant in New York City to being the top restaurant in the world. He takes us on a personal journey of learning and leading that is almost unparalleled in our podcast.He discusses the balance between providing information and inspiration, which is essential for achieving greatness in any organization. Towards the end of the episode, Will draws an interesting parallel between hospitality and healthcare, suggesting that healthcare o...2023-05-0149 minHealthcare Leadership ExcellenceEpisode 32: Patients Come Second with Britt BerrettIn this episode, we have Britt Berrett, author and passionate advocate for excellence in healthcare, sharing his insights on creating a strategic culture and leading teams with inspiration.He speaks about his book Patients Come Second and outlines the principles of building culture and teams in healthcare. He talks about the leadership responsibility of engaging and inspiring teams despite the pressures that healthcare brings. Britt also speaks about the importance of understating your ‘why’. He believes that understanding oneself gives the strength to move forward as a leader.Thank you, Britt, for a game...2023-04-2440 minHealthcare Leadership ExcellenceEpisode 31: Leading Through Change with Dr. Craig WrightIn this podcast, Dr. Craig Wright discusses leadership and maintaining optimism in challenging times. He also highlights the importance of maintaining integrity and respect when dealing with significant changes. He talks about the idea that leaders can choose happiness and control their own behavior.He also shares about The Physician Leadership Project, which he co-founded, aiming at developing physician and clinical leaders. It provides a curriculum for clinicians interested in leadership and includes monthly meetings to help with growth and development.Finally, Dr. Wright reminds us that leadership is more of a marathon than a...2023-04-1738 minHealthcare Leadership ExcellenceEpisode 30: Being Deliberate with Dr. Brent JacksonIn this podcast episode, Dr. Brent Jackson, Chief Medical Officer at Dignity Health Mercy General Hospital in Sacramento, California, shares his insights on developing self-awareness and becoming a better leader. He stresses the importance of being deliberate and less reactive. He explains how he learned to identify his 'inner critic', process his emotions and respond to situations in a more thoughtful way.Dr. Jackson also emphasizes the value of active listening and understanding others' perspectives. He offers advice to those who are just starting their leadership path, and those who feel stuck in their current role. Lastly...2023-04-1035 minHealthcare Leadership ExcellenceEpisode 29: Increasing Physician Engagement with Dr. Farrokh FarrokhiIn this episode, I speak with Dr. Farrokh Farrokhi, a neurosurgeon in Seattle, Washington, and who is affiliated with Virginia Mason Medical Center. As a surgeon, Dr. Farrokhi notes that admitting mistakes and seeking feedback from colleagues can help flatten hierarchies and improve the quality of care. He cites the success of a coaching program he launched where surgeons observe and coach each other, resulting in decreased complication rates, improved morale, and reduced burnout.Thank you Dr. Farrokhi, for sharing your valuable knowledge and leadership insights in the healthcare arena.Resources mentioned:The...2023-04-0332 minHealthcare Leadership ExcellenceEpisode 28: Agent or ObjectAs a leader, it is essential to understand the difference between ‘object’ behavior and ‘agent’ behavior. Object behavior is when people are acted upon and have no control over their environment. In contrast, agent behavior is controlling a situation by taking charge of the variables so that things turn out in a better direction.Listen to this episode as I discuss the significance of being an agent and smart decision-making.Check out more episodes here.👉 Who is Karl Pister?👉 Follow us on LinkedIn.👉 Have access to leadership materials that will level up your game.2023-03-2721 minHealthcare Leadership ExcellenceEpisode 27: The Lizard Brain vs. The Executive BrainIn this episode, we explore the valuable skill of maintaining calm in the face of chaos and how it can positively impact our ability to lead others through crises. I share four powerful real-life examples of leading through difficult situations and discuss what the “executive brain” is as opposed to the “lizard brain”.Make sure to listen to the full episode to discover how cultivating calmness can be a game-changer in your leadership.Check out more episodes here.👉 Who is Karl Pister?👉 Follow us on LinkedIn.👉 Have access to leadership materials that will level u...2023-03-2024 minHealthcare Leadership ExcellenceEpisode 26: Leadership is InfluenceToo many people look at leadership as if it's positional. I hear all the time, "Karl, I don't have anyone reporting to me. Why are we talking about leadership?"Leadership is one life influencing another as stated by John Maxwell. If you approach your leadership with the fact that every person you meet needs to be uplifted, inspired, and cared for, every single day there are leadership opportunities.Listen to this episode as my colleague Maz Antolin and I discuss leadership at its best.Resources mentioned:Rookie Smarts by Liz Wiseman2023-03-1317 minHealthcare Leadership ExcellenceEpisode 25: Critical Thinking with Shandy WelchIn this episode, Shandy and I discuss critical thinking, an important topic listed in the top ten skills by the World Economic Forum in 2015. They predicted that by 2020, artificial intelligence would be the fourth industrial revolution and identified certain skills needed to excel in it. Interestingly, none of the skills they identified were technical. Over the next few weeks, we will explore these skills and their importance. We will also provide valuable teaching points for you to apply them in your work. Today, we focus on several key points around critical thinking, including the importance of making...2023-03-0630 minHealthcare Leadership ExcellenceEpisode 24: Being Interruptible with Dr. Nicole BrooksWe are privileged to have Dr. Nicole Brooks from Providence Medford Medical Center, share her insights with us today. Dr. Brooks discusses effective relationship-building despite a busy schedule, emphasizing the importance of being interruptible - taking the time to stop what you're doing and fully engage with your staff.Additionally, Dr. Brooks will offer her perspective on communication and compromise, emphasizing the value of gaining a deep understanding of others as the key to successful compromise.Thank you, Dr. Brooks, for sharing your valuable insights with us today.Check out more episodes here.2023-02-2733 minHealthcare Leadership ExcellenceEpisode 23: Burnout and Autonomy with Dr. Richard JamisonToday, we have the privilege of hearing from Dr. Richard Jamison, the Chairman of the Board of The Oregon Clinic. As the leader of this multidisciplinary clinic comprising more than 1400 healthcare professionals and support staff, he has effectively steered the organization through the challenging times of the Covid pandemic with remarkable flexibility and modesty.Dr. Jamison strongly believes in granting physicians the autonomy to combat burnout and stresses the significance of venturing beyond one's comfort zone instead of taking the path of least resistance.Thank you, Dr. Jamison, for your exceptional leadership and valuable insights.2023-02-2038 minHealthcare Leadership ExcellenceEpisode 22: Three Realms of Agency with Rob OrmanToday's podcast episode with Dr. Rob Orman, a seasoned emergency room physician and medical leader, delves into the crucial concept of agency across three levels - personal, professional, and systemic. He emphasizes the significance of establishing connections between these levels and being aware of individuals' agency and its source.Additionally, Dr. Orman provides valuable insights on navigating challenging situations where one knows they are right, but must help others understand the significance of their perspective. He asserts that collaboration on differing views is a vital aspect of successful leadership.Finally, he offers practical advice for...2023-02-1336 minHealthcare Leadership ExcellenceEpisode 21: Self-awareness with Monica GuidryIn this episode, I speak with Monica Guidry, Associate Vice President of Employee Assistance and Well-Being Programs at UTHealth Houston. She also talks about state of mind and self-awareness to help improve leadership.She shares her background as a competitive swimmer and how her experience as an athlete prepared her for her career. In order to help leaders transition from being positional to influential, Monica believes that you have to understand their fears, goals, and values. She explains clearly how to assist with that pathway.The teachings in this episode come from a superb and...2023-02-0634 minHealthcare Leadership ExcellenceEpisode 20: Loving Your People with Janice BurgerIn this episode, I talk with Janice Burger, recently retired CEO of Providence St. Vincent Medical Center and Providence Milwaukee Medical Center. She focuses on her mantra of leadership: love your people. Janice talks about using bedrock values of honesty, devotion, and service that she learned from her father and has personified through nearly four decades of leadership within the Providence system.She shares her insights about being perfect versus being human, and the importance to allow apology and reconciliation to go through our leadership skills. Finally, we talk about the importance of relationships and developing those a...2023-01-3036 minHealthcare Leadership ExcellenceEpisode 19: Crucial Conversations with Dr. Bonnie WilsonIn this episode, I speak with Dr. Bonnie Wilson, principal and founder of Xceeding the Mark executive coaching. She shares what she believes are the most important aspects leaders should model such as pursuing personal development and getting a coach. She also explains how imperative delegation is as one transition from being a ‘doer’ to a ‘leader’.The highlight of our conversation is the art of crucial conversations. Dr. Bonnie talks about her years of experience in conflict leadership and dealing with difficult situations. She suggests being comfortable with silence and being an active listener when navigating through...2023-01-2334 minHealthcare Leadership ExcellenceEpisode 18: Strategy, Transformation, and Alchemy with Dr. Jason KuhlIn this episode, I speak with Dr. Jason Kuhl, Chief Medical Officer for Providence Medford Medical Center. He shares the lessons he learned from the pandemic and how he leads in such challenging situations. He believes that in order to develop and design a system that works during crisis situations, you need to surround yourself with other leaders who exemplify traits of strategy, transformation, and collaboration. Dr. Kuhl then proceeds to explain what those traits are.We talk about setting up clinician leaders for success and how imperative it is to provide the training and resources for...2023-01-1644 minHealthcare Leadership ExcellenceEpisode 17: Being Out There With Your People with Chris PizziIn this episode, I talk with Chris Pizzi, Chief Executive Officer of Providence Medford Medical Center. He talks about leading people but letting them problem-solve. He believes that with development and training, people are able to engage themselves in providing solutions to challenges that the organization is facing.He also discussed collaborating and learning from colleagues. As he says, “As a leader, it is important to surround yourself with others that are more expert in their areas.”The highlight of our conversation is the important topic of being out there with your people. Chris speaks abou...2023-01-0943 minHealthcare Leadership ExcellenceHoliday Episode: Success Leaves CluesSuccess leaves clues…these are the words of my coach and mentor, Paul Martinelli,which he shared with us in late November. Many of those I work with can produce volumes on what their gaps and failures have been. However, when asked why they have been successful, they use a 3x5 card…As you go into your holiday breaks, can you dedicate some time to thinking what clues you can see from the successes you have had? And, what can you continue to do, and what have you stopped, just from attrition, that could certainly boost succ...2022-12-2009 minHealthcare Leadership ExcellenceEpisode 16: Delivering A Message of Hope with Dr. Ndidi MusaIn this episode, I speak with Dr. Ndidi Musa, Interim Co-Section Chief, Cardiac Critical Care at Seattle’s Children’s hospital. She believes that leadership is all about influence and shares her way of influencing those she is in charge of.When asked how she delivers sad news to her patients and their families, she mentions that it is possible to deliver bad news in a positive light. She starts her day with a positive quote and brings that positivity to work.Dr. Musa also shares her fair share of failures in life and how they...2022-12-1234 minHealthcare Leadership ExcellenceEpisode 15: Collaborative Relationships with Dr. Chris BundyIn this episode, I talk with Dr. Chris Bundy, Executive Medical Director, of Washington Physicians Health Program. He shares his journey as president of the Federation of State Physician Health Plans and what he considers his biggest takeaways.Dr. Bundy speaks about collaborative relationships which is also the highlight of our interview. He believes that in order to collaborate with people, you have to build trust in them. When asked about how to network well with like-minded professionals, he says that he sees it as collaboration and relationship-building rather than networking.One question that Dr...2022-12-0532 minHealthcare Leadership ExcellenceEpisode 14: Reactive vs. Responsive Leadership with Benjamin McLainIn this episode, I speak with Benjamin McLain, Vice President of Operations at the Springfield Clinic in Illinois. This episode brings incredible insights from a 25-year veteran of senior healthcare leadership.Truly a servant leader, Benjamin explains some of the ways he runs his organization of over 650 doctors throughout central Illinois. He talks about three major questions he asks to bring people together: “What are we doing well?” “What can we do better?” “What can we do more of?”He talks about three items that have driven his leadership: listening well, hearing needs, and having the humility...2022-11-2837 minHealthcare Leadership ExcellenceEpisode 13: Leading with Your Heart with Brad HenryIn this episode, I talk with Brad Henry, Chief Executive Officer of Providence Willamette Falls Hospital. He is known for the quote he always uses that says “lead with your heart”. In the first part of the episode, he shares what it means to him.We discuss the important topic of attracting and retaining people in healthcare amidst the pandemic crisis. Brad believes that you have to figure out the culture you want to build to be a successful organization, especially during crisis situations.Another topic we talk about is dealing with difficult conversations where Brad...2022-11-2135 minHealthcare Leadership ExcellenceEpisode 12: Post-Pandemic Leadership with Jennifer BurrowsIn this episode, I speak with Jennifer Burrows who is the Chief Executive Officer of Providence St. Vincent Medical Center in Portland, Oregon. She talks about reflection as a vital aspect of learning, most especially in the early parts of your career.We then discuss resolving conflict, which I have seen her handle superbly in the past years that we have worked together. Jennifer shares that the only way through conflict is to find a place where there is compromise. She also mentions how imperative it is to realize that people think differently as they solve problems...2022-11-1444 minHealthcare Leadership ExcellenceEpisode 11: Infusing Joy into your Teams with Lisa HalvorsenIn this episode, I talk with Lisa Halvorsen, Chief Nursing Officer at Providence Willamette Falls Medical Center in Oregon. She shares her values and an inspiring question from her family member that she always uses: “What good did you do today?”Lisa speaks of the STAR (Stop Think Act Review) Model when listening to subtle differences in caring for patients. We also roleplay to highlight great leadership skills in these challenging situations.In the latter part of the interview, Lisa talks about infusing joy into her team and what this looks like in the past years...2022-11-0738 minHealthcare Leadership ExcellenceSolo Series: Lessons From The Pandemic with Karl Pister (Part 2)Welcome to the second part of the Leadership Lessons From The Pandemic. If you haven’t listened to the first part, please take some time to listen. In part 1 of this series, I share my insights on leadership fundamentals and thinking change that leads to behavior change, all in the context of leading through the pandemic.If in any way I can be of assistance to your roles, please don’t hesitate to reach out to me through LinkedIn and on my website below.Check out more episodes here.Download learning materials here....2022-10-3112 minHealthcare Leadership ExcellenceSolo Series: Lessons From The Pandemic with Karl Pister (Part 1)Welcome to the first part of my first solo series where I share with you the lessons I have learned from a global pandemic, working with superb healthcare leaders.Many of you, in the course of the Covid-19 pandemic, experienced what might have been the greatest test of your leadership skills.Allow me to share with you a quote by best-selling author Stephen Covey:“Success is when you realize obstacles you face are challenges to help you become better - and your response equals the challenge.”Reflect on your responses to the...2022-10-2409 minHealthcare Leadership ExcellenceEpisode 10: Listening with Compassion and Curiosity with Dr. Donna SmithIn this episode, I talk with Dr. Donna Smith, President of Franciscan Medical Group and Senior Vice President of Virginia Mason Franciscan Health. She shares with us some of the best leadership practices she has learned over the years such as spending intentional time to get to know her staff and always listening with compassion and curiosity.Dr. Smith also tackles the topic of emotions and how medical professionals need to be comfortable with emotions if they want to excel in their careers. As she says, “Healthcare is an emotional business because we are dealing with humans”....2022-10-1732 minHealthcare Leadership ExcellenceEpisode 9: Leading Through Crisis and Change with Dr. Marty BrueggemannIn this episode, I talk with Dr. Marty Brueggemann, Chief Medical Officer of Yakima Valley Memorial Hospital, about his challenges and life lessons as a leader of change and crisis management.He shares his own experiences connecting with his people. A common theme throughout this episode is of taking the time to listen, acknowledging what your people do, and weaving it into great organizational work.He also discusses an imperative lesson of staying calm in crisis situations, focusing only on what one has control over, and not letting ‘missiles’ distract you from your purpose. In time...2022-10-1042 minHealthcare Leadership ExcellenceEpisode 8: Leadership And Positive Intelligence with Shandy WelchIn this episode, I talk with Shandy Welch, principal and founder of Fresh Eyes Consulting, and one of my go-to persons in the world of executive coaching. Shandy shares her influential leadership journey as someone who worked with healthcare organizational programs for over twenty years.We discuss how challenging leading people can be. Shandy is an advocate of genuine relationships that are built on integrity and honesty. She shares important thoughts on how to understand and connect with your people.Finally, we talk about Positive Intelligence, which is a key aspect of her healthcare executive...2022-10-0344 minHealthcare Leadership ExcellenceEpisode 7: Achieving Healthcare Professional Excellence with Helene AndersonIn this episode, I speak with Helene Anderson who is the Regional Director for Capacity and Throughput of Providence St. Joseph Health in Oregon. In the first few minutes, Helene shares what influential leadership is and how great things happen if we create a culture where everyone is heard and where people are met where they are.We talk about her success and involvement in two hospitals getting their Magnet designations. She explains the important factors that drive this success such as good caregiver engagement and quality outcomes.Importantly, Helene shares with us the best...2022-09-2640 minHealthcare Leadership ExcellenceEpisode 6: What Drives Excellence with Dr. Chuck DouvilleIn this episode, I talk with Dr. Chuck Douville, Division Chief of Surgery at Providence St. Vincent, who is an advocate of servant leadership.Dr. Douville shares with us the influences that made a positive impact in his life and his career in the healthcare arena. He shares what he believes as the factors that drive excellence in people which include listening and understanding, being a learner, and being consistent.We discuss teams and dealing with difficult situations. He then explains how listening and empathy play a great role in setting up people for success.2022-09-1942 minHealthcare Leadership ExcellenceEpisode 5: Successful Leadership Transitions with Dr. Doug KoekkoekIn this episode, I talk with Dr. Doug Koekkoek, brilliant leader and Chief Physician Executive of PeaceHealth. He discusses his leadership values, and why listening and understanding your people’s motivation is essential in successful leadership transitions.Dr. Koekkoek speaks about his transition from one healthcare organization to another. We discuss what drives the success in these leadership transitions.Thank you, Dr. Koekkoek, for taking the time to share with our listeners your valuable, front-line, experiences in healthcare leadership!Check out more episodes here.👉 Who is Karl Pister?👉 Follow us on Linked...2022-09-1234 minHealthcare Leadership ExcellenceEpisode 4: Leading Through The Pandemic with Devan BakerIn this episode, I speak with Devan Baker who is an Executive Director of a large orthopedic practice. He shares lessons he learned leading more than two hundred people over the course of pandemic.He highlights the principles of servant leadership, forgiveness, humility, and putting his people first. We talk about addressing burnout, and collaborating with other leaders to take care of the people's well-being.Thank you Devan for sharing with us your leadership through the pandemic. We sure learned a lot for you!Check out more episodes here.👉 Who is Kar...2022-09-0537 minHealthcare Leadership ExcellenceEpisode 3: Leading Through Complex Problems with Carole PeetIn this episode, I talk with Carole Peet, brilliant leader and CEO of Yakima Valley Memorial Hospital. Carole shares her leadership journey and her insights around horizontal leadership.She shares her valuable knowledge in leading and helping people solve complex problems. We discuss her expertise in being able to see big problems and figuring out how to get from the beginning to the end.Thank you, Carole, for sharing your insights around learning as a leader, and the importance of always asking well-thought questions. What a great conversation!Check out more episodes here.2022-08-2937 minHealthcare Leadership ExcellenceEpisode 2: Leading And Connecting With People with Di LaceyIn this episode, I have a fruitful conversation with Di Lacey who, after a long career with a major northwest healthcare organization, became a top leader for Western Health Science University with campuses in Pomona California and Lebanon Oregon. She shares valuable insights on the essence of leadership which is not based on titles but on the commitment to help people become successful.We discuss how leadership is not management. She speaks about connecting with people as a way to become a leader.Di, we look forward to having a second part of this conversation...2022-08-2238 minHealthcare Leadership ExcellenceEpisode 1: The Foundation of Excellent Leadership with Jay YouellOn our very first episode, I talk with Jay Youell, who was the very first leader in my career, although I didn’t even really know what a leader was supposed to be. With few words, but exemplary actions, Jay laid a foundation of the principles of leadership that have served me for decades.We discuss about his leadership path in his multi-decade career, lessons from his mentors, various leadership challenges, and the foundations of excellent leadership.Jay, thank you for reminding us to be servant leaders. Putting our people first and cultivating an environment of...2022-08-1534 minHealthcare Leadership ExcellenceComing Soon: Healthcare Leadership Excellence PodcastHello and welcome to the brand new podcast "Healthcare Leadership Excellence". My name is Karl Pister and I am your host. Each week, we will take a deep dive on everything inspirational leadership with brilliant leaders from the healthcare arena.Healthcare Leadership Excellence will help you see leadership at its finest. It's not about positions. It's not about titles. It's about influence, vision, and inspiration.This is for new leaders. This is for seasoned leaders. This is for challenged leaders. This is for all kinds of leaders. Wherever you are in the leadership journey, if...2022-06-3000 minHealthcare Leadership ExcellenceHealthcare Leadership Excellence Podcast TrailerThe most common leadership question I get is “Karl, I don’t have anyone reporting to me, exactly how am I a leader?”For more than two decades, I dedicated myself to helping people understand that leadership is not positional. It is a set of skills that can be learned by literally anyone who wants to influence and inspire people.Come and join me and many brilliant healthcare leaders in the Healthcare Leadership Excellence podcast, and together, let’s inspire. One leader at a time.Make sure to check the link below to subscrib...2022-06-2700 min