Shows
Leadership and CX PodcastThe Now of Contact Centers: Bridging the Gap Between High Tech and High TouchThe contact center is no longer just about answering calls — it’s about answering to a new era. One where AI meets empathy, and insights drive every interaction. About the Episode: Contact centers are undergoing a seismic shift. Customers demand faster, smarter, and more personalized service. Leaders are racing to align technology, teams, and strategy — often all at once. So how do you lead when everything is changing… right now? In this episode of the Etech Leadership Table & CX Podcast, we dive deep into “The Now” of contact centers with industry leader Kate Brouse and Melissa Wood. This conversation goes beyond buzzwords...
2025-07-2200 minLeadership and CX PodcastThe Now of Contact Centers: Bridging the Gap Between High Tech and High TouchThe contact center is no longer just about answering calls — it’s about answering to a new era. One where AI meets empathy, and insights drive every interaction. About the Episode: Contact centers are undergoing a seismic shift. Customers demand faster, smarter, and more personalized service. Leaders are racing to align technology, teams, and strategy — often all at once. So how do you lead when everything is changing… right now? In this episode of the Etech Leadership Table & CX Podcast, we dive deep into “The Now” of contact centers with industry leader Kate Brouse and Melissa Wood. This conversation goes beyond buzzwords...
2025-07-2200 min
Sorta Awesome467 Midlife with Mindy & Meg: midlife books and readingGather ‘round, Awesomes! Today’s conversation is a big one; the time has come for the final episode in our Midlife with Mindy and Meg series. Sorta Awesome regular Mindy Brouse joins Meg for one last conversation in the midlife series that so many in our Awesome community have loved, and to close out the series, they are talking all things midlife books and reading. From helpful guides to permenopause to captivating storytelling featuring midlife characters, there is definitely a book for everyone on today’s list!FIND THE ENTIRE MIDLIFE WITH MINDY AND MEG SERIES HEREN...
2023-11-171h 28
Customer Service Gold Dust PodcastEP 62: Telecommuting in the Customer Service Industry with Kate BrouseWelcome to Episode 62 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Kate Brouse.Kate is a Disability Advocate and a Strategic Partnership Manager at NTI (National Telecommuting Institute).We hear her talk about why it's so important for her to turn every interaction she has into a positive one; discuss the key skills that people working in customer service today should have; and why companies are finally coming round to hiring people with disabilities in order to have a more diverse and inclusive workforce.------
2022-06-0135 min
The Backpack ShowKate Brouse of National Telecommuting Institute on The Backpack ShowPeople with disabilities often struggle to find work or don't know that there are work benefits available to them. That's why the nonprofit National Telecommuting Institute ("NTI") developed the NTI@Home work-from-home program. On this episode of The Backpack Show with Chris Brogan and Kerry O'Shea Gorgone, we'll talk with Kate Brouse of NTI about the organization's training. We'll get into how they build partnerships in the public, private, and government sectors, so disabled Americans can find work. https://www.ntiathome.org/
2021-08-0333 min
RecruitingDaily PodcastNTI - Helping Disabled Americans and their Family Caretakers Find Work-at-Home Jobs With Kate BrouseOn today's episode of the RecruitingDaily podcast, we have an incredible guest. Kate Brouse is the Strategic Partnerships Lead at NTI, a disability advocate, and we're be talking about helping disabled Americans and their family caretakers find at-home or work-at-home jobs.NTI, or National Telecommuting Institute, is a nonprofit dedicated to placing Americans with disabilities in work-at-home jobs since 1995. Recently, the organization has strived to increase their services within the community, opening doors to family caretakers. Today, we'll discuss how COVID (ironically) positioned NTI to help more people than ever before to find jobs and st...
2021-07-0828 min
Unlocking Customer ServiceEp. 4: How Remote Work Helps Contact Centers Hire & Keep Top Talent (with Kate Brouse)Business leaders and employees alike realized the benefits of flexible work environments in 2020. And get this - we saw the benefits even after hurrying employees home and working through a pandemic. Imagine the gains when you do it right.Today we’re talking with Kate Brouse, Head of Strategic Partnerships for the National Telecommuting Institute (NTI). Kate’s talking through how embracing a remote workforce can make it easier for companies to be inclusive and hire more diverse, top talent in the contact center. She’s sharing how this year (and every year after), we have the chance...
2021-07-0737 min
CX Passport"The one with #NothingAboutUsWithoutUs" Kate Brouse E15What's on your mind? Let CX Passport know...According to CX Passport E1 S15 guest, Kate Brouse of NTI, the world’s largest minority community isn’t what you’d expect. Expand your understanding of the disability community with a fascinating discussion with Kate. We learn about invisible disabilities and come to the realization that ALL of us are just one bad bike ride away from joining this community. Through her work with NTI www.ntiathome.org, Kate helps companies match with the disability community, providing opportunities for the emp...
2021-06-1527 min
Working Smarter: Presented by CalabrioKate Brouse with NTI - Helping Disabled Individuals Find Call Center JobsKate Brouse from NTI joins Dave Hoekstra to discuss the mission and history of NTI, an organization started to help disabled individuals find Call Center and remote working jobs. For more information, visit nticentral.org or stop by calabrio.com!
2021-05-0430 min
Fireside chats without the firesSeason 2 : Episode 3 - “Learning to tell CX stories with Grace”Neal and Paul welcome Kate Brouse to the podcast today. Kate, who is the Partnership Lead at the non-profit NTI group, takes us on a journey like no other we have had on the podcast. Listen to Kate share with a degree of enthusiasm very seldom seen or heard, about her role in the NTI Group and her mission in helping disabled people in the US into the workplace and how 2020 actually played into their strengths. After this, the next part of the journey is even more awe-inspiring. Kate, with real gusto, shares how story-telling is needed to enhance CX, the power of...
2021-01-2933 min
Currently ReadingSeason 2, Episode 19: Some Good News + How To Raise ReadersMeredith is recording with a special guest this week and has a big announcement, so be sure you tune in right at the top! You'll hear again from our friend Mindy Brouse, best friend of the show and reader extraordinaire. You'll hear a "bookish moment of the week" from each host. These bookish moments have a common thread in that they involve real life pressing books into the hands of friends and the reactions of those friends. Next, we discuss our current reads for the week. We've got books spanning genres and time periods and...
2019-12-0950 min