Shows
The PartsEdge Podcast with Kaylee FelioTackling DMS Challenges with DealerTrack and PBS ft. Chuck HartleUnravel the Complexities of Dirty Core Management to Streamline your Dealership's Inventory Processes and Improve Efficiency.In the automotive parts industry, managing inventory is a crucial yet challenging task. One commonly misunderstood element involves dirty cores. These components are pivotal in maintaining accuracy in inventory records. Let's explore the intricacies around dirty core management, addressing common issues and offering practical solutions for dealership success.Understanding Dirty CoresIn the automotive world, cores are parts that can be remanufactured or recycled. These cores are typically exchanged when a new part is purchased. However, a...2025-02-0408 min
The PartsEdge Podcast with Kaylee FelioTackling Common Pitfalls for Parts Managers ft. Chuck HartleMastering Parts Management: Avoiding Common PitfallsEnhancing Efficiency and Effectiveness in Inventory ControlIn this episode of the Parts Management Podcast, Kaylee Felio and guest Chuck Hartle delve into common pitfalls for parts managers. They uncover the frequent mistakes and discuss how to avoid them. From lack of training to mismanaged special orders, they provide valuable insights. Let's break down their conversation and provide actionable tips for parts managers.Most parts managers ascend to their roles through experience, not formal education. Often, they excelled as parts advisors but received little training as managers...2025-01-1218 min
The Parts Management Podcast with Kaylee FelioExploring Revenue Generation in the Parts Department ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Kaylee Felio sits down with Chuck Hartle to delve into how the parts department contributes to a dealership's bottom line. They explore the often overlooked profitability of parts...2024-11-1110 minThe Parts Management Podcast with Kaylee FelioPrevention Strategies for Obsolescence with Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle shares valuable insights on education, awareness, and effective collaboration with service departments to mitigate inventory obsolescence, which is costing parts managers millions of dollars. In this...2024-10-1118 min
The PartsEdge Podcast with Kaylee FelioRandy Kobat – Improving Dealership Communication and ProfitabilityRandy Kobat is the president of Repair OnDemand, a Repairify division. He drives double-digit revenue and EBITDA growth through strategic leadership. He focuses on developing team strengths and executing effective sales and marketing strategies. He prioritizes customer loyalty accelerates contract-to-cash processes and invests in product enhancements to deliver exceptional customer experiences while improving profitability.
Today, Randy shares his insightful journey through the auto industry, his pivotal roles at various companies, and how those experiences culminated in his current mission at Repair On Demand. We'll explore the complexities and opportunities in dealership operations, particularly the intersection of used...2024-10-0425 minThe Parts Management Podcast with Kaylee FelioFinancial Impact of Obsolescence ft. Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, we're diving deep into the financial impact of inventory obsolescence—a challenge costing parts managers and dealerships millions. Chuck sheds light on how frozen capital acts as dead wo...2024-09-2708 minThe PartsEdge Podcast with Kaylee FelioBrian Kramer – Appraisal Accuracy and Effective Fixed OperationsBrian Kramer is the executive vice president of Cars Commerce, and general manager of AccuTrade with 28 years of automotive expertise. He leads digital innovation in car sales pioneering the first paperless and Web3 transactions. He is a recipient of Automotive News Top 40 Under 40 and advises Google's Dealer Board and Quantum5 while sharing valuable industry insights.
Today, Brian Kramer sheds light on the average variance in appraisals, and reveals how coaching and training can minimize these errors. Discover the significance of clear communication and analogies in explaining innovative ideas, and learn why conflict and disagreement are essential for...2024-09-2038 minThe Parts Management Podcast with Kaylee FelioLeveraging Data in Parts Management with Scott RutherfordScott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of the Mike Maroone Chevrolet North Store and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption.
Scott shares his insights on inventory management, mentoring new parts managers, and the benefits of using PartsEdge for efficient operations. From his early days at a trade technical college to his current role overseeing multiple locations, Scott's journey in the industry is inspiring.
...2024-09-1924 minThe Parts Management Podcast with Kaylee FelioUnderstanding Inventory Obsolescence with Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
In the ever-evolving world of automotive parts management, obsolescence is a critical issue that can significantly impact a dealership’s profitability. In this episode of the Parts Management Podcast, Ka...2024-09-1408 minThe Parts Management Podcast with Kaylee FelioNavigating the Complexities of Parts Management with Jeff DenisJeff Denis is the Parts Manager at Marcotte Ford with over 30 years of experience in the automotive industry. Jeff's background as a technician also provided him with valuable knowledge of cars and parts, giving him a strong foundation to build on as he found his way in the parts industry.
Jeff shares his journey from being a technician to a service advisor, and finally to his current role in parts management. He discusses the challenges and rewards of being a parts manager and provides valuable insights into the intricacies of managing inventory, handling wholesale operations, and navigating manufacturer programs.
...2024-09-1425 minThe Parts Management Podcast with Kaylee FelioInventory Control and Manufacturer ASR's with Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in the parts and...2024-09-1428 minThe Parts Management Podcast with Kaylee FelioStrategies for Overseeing Multiple Dealerships with Ryan ElseRyan Else is currently the Corporate Fixed Operations Director of Eide Motors. He began his automotive career in 2002 as a technician at Ford, fresh from tech school. Over the next 12 years, his expertise and commitment to excellence propelled him to the rank of Senior Master Ford Technician.
Ryan shares insights on the challenges faced in the auto industry, from managing a tech shortage to preparing for the emergence of electric vehicles. He discusses the impact of technology, including AI and automation, on service scheduling and customer communication. Additionally,
He then delved into the transition from t...2024-09-1419 minThe Parts Management Podcast with Kaylee FelioUncovering Hidden Profit Opportunities in Parts Sales with Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
In today's competitive auto industry, strategic parts pricing is key for dealerships to maximize profits. In this episode of the Parts Girl Podcast, Kaylee Felio interviews Chuck Hartle, Founder of PartsEdge...2024-09-1427 minThe Parts Management Podcast with Kaylee FelioUtilizing PartsEdge for Operational Improvement with Bob GhentBob Ghent is the Dealer Principal and Owner of Ghent Chevrolet. His journey from the car wash to owning the dealership demonstrates his deep commitment to the automotive industry and the Northern Colorado community, emphasizing not just business success but also civic involvement and quality service.
Bob Ghent from Ghent Motors uncovered the remarkable story of their dealership–a legacy spanning over three generations. From its humble beginnings in 1942, Ghent Motors has weathered numerous adversities and emerged as a thriving Chevrolet and Cadillac dealership in Greeley, Colorado.
Bob Ghent's insight into the history and evolution of the dealership shed ligh...2024-09-1421 minThe Parts Management Podcast with Kaylee FelioWhat Parts Managers Can Do When CDK Is Back Up with Chuck HartleChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Kaylee sits down with Chuck Hartle for an enlightening discussion on how parts managers can navigate the recent CDK outage and efficiently bring their operations back online when CDK systems...2024-09-1425 minThe Parts Management Podcast with Kaylee FelioThe Parts Management Podcast with Kaylee FelioThe Parts Management Podcast is for auto dealerships and parts managers looking to drive massive profits from their parts department. Whether you're dealing with inventory headaches or seeking to boost your bottom line, this show will help transform your parts operation into a revenue powerhouse. Brought to you by PartsEdge, the #1 DMS optimization tool for inventory management, designed to reduce headaches and increase inventory profits.
Discover how PartsEdge can skyrocket your profits here: www.partsedge.com2024-09-1104 minThe PartsEdge Podcast with Kaylee FelioJamie Farley – The Art of Dealership Buy & SellJamie Farley is a Partner at Performance Brokerage Services, North America's highest volume automotive dealership brokerage firm. She is also the host of the podcast show ‘Get In Her Lane’. With extensive experience in the automotive industry, Jamie specializes in helping dealers buy and sell dealerships across various sectors, including Automotive, RV, Marine, Powersports, Trucking, and Equipment.
Today, Jamie shares her incredible journey from a 25-year career at Toyota, where she handled dealer network responsibilities, to her bold transition to Performance Brokerage Services, a company that helps dealers buy and sell their dealerships. We'll dive...2024-09-0729 minThe PartsEdge Podcast with Kaylee FelioLiza Borches – Mentoring Women and Driving Automotive Industry InnovationLiza Borches is the President and CEO of Carter Myers Automotive, a family and employee-owned automotive group serving Central Virginia since 1924. As the fourth-generation leader of CMA, she is the first woman to hold this position in the company's history. Liza continues her family's legacy of honesty, integrity, customer service, and community involvement while driving the business forward.
Today, Liza Borches opens up about the intricate balancing act of managing motherhood, marriage, and friendship alongside her demanding professional roles, not to mention her significant involvement in non-profit boards. With candid insights, she stresses the vital role of...2024-08-2336 minThe PartsEdge Podcast with Kaylee FelioChuck Hartle & Cliff Cope – How PartsEdge Innovates Dealership Inventory ManagementChuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Cliff Cope is the co-founder and Vice President of PartsEdge. He is the creative genius behind PartsEdge's technology and has been an avid electronics buff since the age of 10...2024-07-201h 01The PartsEdge Podcast with Kaylee FelioDiana Shubert – Empowering Women in AutomotiveDiana Shubert is a seasoned Parts Director. She has a remarkable career spanning several decades across sales, auto, and real estate. Beginning her journey in the parts industry in the ‘80s, Diana Shubert advanced from a cashier to a leadership role, showcasing her passion for and knowledge of classic cars and modern automotive technology. With extensive experience in both service and parts management, Diana has continually defied stereotypes and overcome biases as a woman in the male-dominated automotive sector.
The automotive industry is often seen as a male-dominated field, but Diana Shubert and Kaylee Fel...2024-07-1232 minThe PartsEdge Podcast with Kaylee FelioMark Payne – Managing Parts Inventory Amid CDK ChaosMark Payne is the President & CEO of Total Dealer Solutions, a family of companies specializing in front end and back end solutions for automotive dealers. He began his career at age 9 in his father's dealerships, eventually owning Mark Payne Mazda of Miami by age 30. Mark later founded Total Dealer Solutions, specializing in physical inventories which led to the innovation of PartsRec.
Today, Mark Payne discusses the widespread impact of recent CDK system outages on dealerships. As an authority on physical inventories and parts reconciliation, he offers crucial guidance on how dealers can manage during and after these...2024-07-0223 minThe PartsEdge Podcast with Kaylee FelioChuck Hartle – What Parts Managers Can Do When CDK Is Back UpChuck Hartle is the founder and president of PartsEdge, a powertool for New Car Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Kaylee sits down with Chuck Hartle for an enlightening discussion on how parts managers can navigate the recent CDK outage and efficiently bring their operations back...2024-06-2825 minThe PartsEdge Podcast with Kaylee FelioGlenn Harwood – Innovating Car AppraisalsGlenn Harwood is an experienced tech startup founder with a demonstrated history of working in the automotive industry. As a global executive, he is skilled in strategy, business planning, management, business development, and automotive. Currently, he is a key leader at AlgoDriven, where he leverages his expertise to drive innovative solutions in the automotive sector.
Glenn shares his journey from facing valuation inconsistencies in the automotive industry to creating an innovative tool that revolutionizes how dealers appraise used cars. We dive deep into how his passion for data and technology led him to establish...2024-06-2130 minThe PartsEdge Podcast with Kaylee FelioBrad Paschal – The Power of Transparency in DealershipsBrad Paschal is the Vice President of Sales at Dynatron Software, a company specializing in advanced analytics and software solutions for the automotive service industry. Brad brings extensive experience and expertise in automotive sales and marketing, playing a crucial role in driving Dynatron's growth and success.
Today, Brad Paschal discusses the importance of proper training for service and parts managers, the challenges dealerships face with technician recruiting, and the creative strategies to overcome them.
As electric vehicles revolutionize the market, Brad enlightens us on the growing significance of tire services and the intricacies of upselling...2024-06-1440 minThe PartsEdge Podcast with Kaylee FelioErica Bruno-Martin – Adapting to Industry Shifts and Community EngagementErica Bruno-Martin is the Vice President of Business Development of CBC Automotive Marketing, a company that has been providing full-service marketing solutions to successful automobile dealers and dealer groups across North America since 1983. With a robust background in marketing and business development, she has been instrumental in driving growth and innovation at CBC. Erica's strategic vision and leadership skills have significantly contributed to the company's success in the automotive marketing industry.
Today, Erica delves deep into the buying habits of consumers aged 30 to 50, their preference for reliable and reasonably priced cars, and the challenging economic landscape dominated...2024-06-0735 minThe PartsEdge Podcast with Kaylee FelioNick Gianake – Transforming Team DynamicsNick Gianake is the Parts Manager of the Ken Garff Automotive Group. With extensive experience in the automotive industry, Nick is known for his exceptional management skills and dedication to providing top-notch customer service. He plays a crucial role in ensuring the efficient operation of the parts department, contributing to the overall success of the Ken Garff Automotive Group.
Nick shares insights into his journey of taking over the parts department a year ago and the challenges he faced in rebuilding the team's trust and breaking down silos. He emphasizes the importance of listening, being hands-on with...2024-05-3124 minThe PartsEdge Podcast with Kaylee FelioHolden Scott – Building Brands and Developing Mental FortitudeHolden Scott is the Executive Manager at Regal Nissan. With a robust background as a former Fixed Operations Director, he now thrives in a role that allows him to lead other leaders across the entire dealership. His commitment to leadership and vision has enabled him to execute innovative strategies and bring his ideas to fruition, ensuring cohesive and efficient management across all facets of the business.
In this episode, Holden Scott opens up about the unique challenges and joys of raising twins, the mental fortitude required in ultra marathons, and how focusing on self-improvement in areas like...2024-05-2426 minThe PartsEdge Podcast with Kaylee FelioAustin Conroy – Enhancing Parts and Service CollaborationAustin Conroy is the Regional Fixed Operations Director for Rohrman Automotive Group, overseeing a wide network of dealerships across multiple states. With over seven years at the company, starting from the sales floor and escalating to his current leadership role, Austin Conroy has demonstrated exceptional adaptability and understanding of various facets of the automotive industry.
Austin Conroy discusses the pivotal role of integrating service and parts departments to enhance operational efficiency and customer satisfaction.
Austin Conroy highlights the Infinite Pursuit program as a key initiative encouraging parts and services to work in unison, aiming to...2024-05-1030 minThe PartsEdge Podcast with Kaylee FelioDavid Long – Winning Mindset and Effective LeadershipDavid Long is the founder of Pandemic of Positivity, and is the Executive General Manager at Hansel Auto Group. With over 30 years experience in the automotive industry, he has held roles from General Manager to Vice President of Operations. David also hosts the All Things Used Cars and All Things Fixed Operations on Clubhouse.
David Long shares his wisdom highlighting the virtues of focus, discipline, and intensity in achieving goals and the dangers of half-hearted commitment. They discuss actionable hiring practices, the role of thorough and candid employee evaluations, and the tough choices leaders must make to...2024-04-2630 minThe PartsEdge Podcast with Kaylee FelioAchieving Optimal Inventory PerformanceTed Ings is the Founder and President of Fixed Ops Roundtable® and Center for Performance Improvement®. With over 42 years in the automotive industry, he has pioneered innovative training solutions, significantly enhancing client success in customer satisfaction and operational efficiency.
In today’s episode, we flashed back to a previous episode where Ted Ings and I talked about the crucial topic of obsolescence in the automotive industry and how it affects dealerships in various ways. I also shared insights on identifying and managing obsolescence, the domino factors at play, and the importance of communication and teamwork in the part...2024-04-0515 minThe PartsEdge Podcast with Kaylee FelioScott Rutherford – Leveraging Data in Parts ManagementScott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of Mike Maroone Chevrolet North Store, and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption.
Scott shares his insights on inventory management, mentoring new parts managers, and the benefits of using PartsEdge for efficient operations. From his early days at a trade technical college to his current role overseeing multiple locations, Scott's journey in the industry is...2024-03-2925 minThe PartsEdge Podcast with Kaylee FelioJaime Macias – Employee Relationships and Industry InsightsJaime Macias serves as the Interim Fixed Ops Director of the CASA Auto Group, playing a pivotal role in overseeing service operations across their automotive dealerships. His leadership is integral to ensuring the group's commitment to customer service and operational excellence.
He opens up about his path from starting in the ranks of a porter to mastering the art of service management. His dedication to vehicle reconditioning and a razor-sharp grasp on inventory economics underscore the depth of his expertise.
Jaime Macia's approach is far more than just numbers; it's about cultivating relationships and fostering...2024-03-1524 minThe PartsEdge Podcast with Kaylee FelioRyan Else – Strategies for Overseeing Multiple DealershipsRyan Else is currently the Corporate Fixed Operations Director of Eide Motors. He began his automotive career in 2002 as a technician at Ford, fresh from tech school. Over the next 12 years, his expertise and commitment to excellence propelled him to the rank of Senior Master Ford Technician.
Ryan shares insights on the challenges faced in the auto industry, from managing a tech shortage to preparing for the emergence of electric vehicles. He discusses the impact of technology, including AI and automation, on service scheduling and customer communication. Additionally,
He then delved into the transition from t...2024-03-0820 minThe PartsEdge Podcast with Kaylee FelioBob Ghent – Utilizing PartsEdge for Operational ImprovementBob Ghent is the Dealer Principal and Owner of Ghent Chevrolet. His journey from the car wash to owning the dealership demonstrates his deep commitment to the automotive industry and the Northern Colorado community, emphasizing not just business success but also civic involvement and quality service.
Bob Ghent from Ghent Motors uncovered the remarkable story of their dealership–a legacy spanning over three generations. From its humble beginnings in 1942, Ghent Motors has weathered numerous adversities and emerged as a thriving Chevrolet and Cadillac dealership in Greeley, Colorado.
Bob Ghent's insight into the history and evolution of t...2024-03-0222 minThe PartsEdge Podcast with Kaylee FelioCory Scheer – Strategies for Closing Trust GapsCory Scheer is the Founder and CEO of TrustCentric™ Consulting, an organizational and leadership development firm. TrustCentric™ helps leaders, teams, and organizations become more trustworthy, focused, and productive by: using empirical evidence to define reality, implementing a proven trust building framework, and walking alongside clients to develop clear, obtainable, and long lasting data informed strategies for success.
Cory Scheer and Kaylee Felio delved into the importance of trust in the workplace and how it can impact employee loyalty and customer experience. Cory shares insights from his experiences working with various organizations, including dealerships, and offers practical advice on a...2024-02-2323 minThe PartsEdge Podcast with Kaylee FelioJeff Denis: Navigating the Complexities of Parts ManagementJeff Denis is the Parts Manager at Marcotte Ford with over 30 years of experience in the automotive industry. Jeff's background as a technician also provided him with valuable knowledge of cars and parts, giving him a strong foundation to build on as he found his way in the parts industry.
Jeff shares his journey from being a technician to a service advisor, and finally to his current role in parts management. He discusses the challenges and rewards of being a parts manager, and provides valuable insights into the intricacies of managing inventory, handling wholesale operations, and navigating...2024-02-0926 minThe PartsEdge Podcast with Kaylee FelioAllie Peters: Setting Standards for SuccessAllie Peters is the Vice President of Service of the Cavender Auto Group, known for her dynamic leadership and innovative approach in the automotive industry. Her career, marked by a rapid rise from Service Advisor to a key executive role, reflects her dedication to service excellence and team-driven success.
Allie Peters shares insights into her new position from being only a Fixed Ops Director of one store to being VP of Service of multiple stores. She also discusses the importance of proactively demonstrating strengths and creating opportunities for growth. She then emphasizes the significance of setting clear...2024-02-0232 minThe PartsEdge Podcast with Kaylee FelioVenus Toro: Winning Solutions for Specialized TalentVenus Toro is the CEO of WYN Solutions, a company dedicated to providing innovative talent solutions in car dealer marketing. Under her leadership, WYN Solutions has specialized in resolving executional bottlenecks and accelerating growth in the automotive industry.
Venus shares her journey from working with Salesforce to establishing WYN Solutions, a company focused on providing specialized talent exclusively for the automotive market. They discuss how WYN Solutions addresses parts and service marketing needs and the successes they have experienced in the industry.
Venus also reveals her personal passion for boxing and discusses the innovative AI...2024-01-2622 minThe PartsEdge Podcast with Kaylee FelioSteven Adragna: Navigating Growth and Hiring in AutomotiveSteven Adragna is the Principal-Founder & Chief Recruiter at Global Auto Staffing, where he leverages his extensive experience in the automotive industry to connect talent with opportunities. His expertise in recruiting and deep knowledge of the automotive sector are instrumental in driving the success of Global Auto Staffing.
Steven's journey into the automotive industry started at a young age, and through hard work and determination, he has become a leading figure in automotive recruiting. Kaylee Felio and Steven Adragna delve into Steven's expansive experience in the car business, his passion for mentorship and learning, and the insights he...2024-01-1937 minThe PartsEdge Podcast with Kaylee FelioJami Alexander: Redefining Leadership and Communication in the Automotive WorldJami Alexander is the General Manager at Meineke. She oversees 7 stores and a team of over 35 employees. Her expertise in managing daily operations and profit expectations, coupled with her ability to develop effective processes, makes her an invaluable asset.
Jami shares her journey into the automotive industry, starting as a delivery driver and working her way up. Kaylee and Jami’s conversation touches on the independent versus dealership dynamics in the automotive industry and ways to bridge the gap between different roles within the business, particularly between service advisors and technicians.
Jami Alexander also emphasizes th...2024-01-1228 minThe PartsEdge Podcast with Kaylee FelioPeter Smith: Pioneering Positive Change in Car DealershipsPeter Smith is the Founder and Managing Partner of The Lion Partnership, a firm specializing in automotive dealership consultancy. With over forty years of experience in the automotive industry, he focuses on strategies to improve dealership operations and customer and employee engagement.
Peter shares his career highlights, innovative approaches, challenges, and emphasized the importance of a positive mindset and long-term customer relationships in the car dealership business. Peter Smith's career spans decades, during which he founded the Lion Partnership to mentor and develop a collective of vetted vendors–aiming to enhance customer and dealership experiences.
Thi...2023-12-2935 minThe PartsEdge Podcast with Kaylee FelioTodd Katcher: Digital Sales Solutions for Fixed Ops TeamsTodd Katcher is the Managing Partner at Digital Dealership System, specializing in advancing automotive retail technology through innovative digital signage solutions. His expertise focuses on enhancing dealership customer experiences and operational efficiency.
Kaylee Felio and Todd Katcher discuss the transformative impact of dealership technology on motivating and managing dealership teams. Digital Dealership System is at the forefront of revolutionizing how car dealerships operate and strive for success. Through their innovative digital signage and dashboard solutions, they are creating a new standard for efficiency and accountability within the dealership industry.
Todd elaborated the challenges faced by ca...2023-12-2232 minThe PartsEdge Podcast with Kaylee FelioEmily LaCroix: The Art of Marketing Parts in the Automotive IndustryEmily LaCroix is a dynamic and accomplished marketer with a passion for community relations and building strong relationships within the automotive industry. She is also the Marketing Director at Berger Chevrolet, one of the top 1% of Chevy dealerships in the Nation, excelling in both Fixed and Variable Operations, and has earned Dealer of the Year Award eleven times.
In this episode of the Parts Girl Podcast, Emily LaCroix joins host Kaylee Felio to delve into her extensive experience in community relations and innovative employee-focused marketing within the automotive sector. She sheds light on her impactful journey, the...2023-12-1525 minThe PartsEdge Podcast with Kaylee FelioScott Davis: Maximizing Customer EngagementScott Davis is a strong business development professional, and the President and co-founder of Volie, Inc., the #1 BDC Engine that allows you to rethink the way you manage customer communications for sales and service BDC's. He has worked with many dealers and their service departments to successfully establish or improve their BDC's.
Effective communication and customer relationship management are crucial aspects of running a successful auto dealership. However, managing the dealership's business development center (BDC) manually can be a challenging and time-consuming task, impacting productivity and profitability. In this episode of the Parts Girl Podcast, Kaylee Felio...2023-12-0827 minThe PartsEdge Podcast with Kaylee FelioJordan Cox: Aligning Purpose with PassionJordan Cox is the community manager of ASOTU or the Automotive State of the Union, a forward thinking content and community for dealers and industry innovators. The purpose of ASOTU is particularly close to Jordan's heart, as it showcases the achievements of various automotive stakeholders, from industry partners to frontline workers.
Are you ready to dive into the world of automotive excellence and uncover the untold stories behind remarkable individuals and their contributions? In this Parts Girl Podcast episode, host Kaylee Felio and Jordan Cox delve into the incredible work being done in the automotive industry. From...2023-12-0142 minThe PartsEdge Podcast with Kaylee FelioJustin Pomeroy: Navigating the Path to SuccessJustin Pomeroy is an accomplished entrepreneur and business leader who founded and serves as Vice President of Fixed Operations & Income Development of Foundation Auto Corp, a leading provider of automotive solutions in North America.
In the fast-paced world of the automotive industry, embracing growth, learning, and persistence can pave the way for success. In today’s episode of the Parts Girl Podcast, Kaylee Felio sat down with Justin Pomeroy, a seasoned professional in the field, to discuss his journey and the valuable lessons he's learned along the way.
In the early stages of his career as...2023-11-1729 minThe PartsEdge Podcast with Kaylee FelioChuck Hartle: Uncovering Hidden Profit Opportunities in Parts SalesChuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in Parts Operations.
In today's competitive auto industry, strategic parts pricing is key for dealerships to maximize profits. In this episode of the Parts Girl Podcast, Kaylee Felio interviews Chuck Hartle, Founder of PartsEdge, for insights on optimizing pricing through customer pay analysis and matrix utilization.
Many dealers simply increase the pricing matrix attempting to improve gross profits. However, Chuck Hartle...2023-11-1024 minThe PartsEdge Podcast with Kaylee FelioSteve Greenfield: The Pulse of the Future of AutomotiveThis show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and s...2023-11-0322 minThe PartsEdge Podcast with Kaylee FelioJason Goler: Parts Inventory Managed Like an EntrepreneurThis show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and s...2023-10-2726 minThe PartsEdge Podcast with Kaylee FelioJeremy Stephens: Inspiring the Next Generation of Automotive LeadersThis episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing ca...2023-10-1324 minThe PartsEdge Podcast with Kaylee FelioJoe Gibson: Stepping Beyond Comfort in the DealershipThis episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing ca...2023-09-2227 minThe PartsEdge Podcast with Kaylee FelioKelley Reis: Empowering Employees for Excellent Dealership ExperiencesThis episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing ca...2023-09-1527 minThe PartsEdge Podcast with Kaylee FelioPaul Daly & Kyle Mountsier: How Dealership Professionals Shape Communities and LivesThis episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Ma...2023-09-0829 minThe PartsEdge Podcast with Kaylee FelioAngela Willoughby: Avoiding Vendor Partnership PitfallsAngela Willoughby is a Fixed Operations Analyst at Foundation Automotive Corp, a company providing modern automotive solutions across North America. She has over 15 years leading teams to success through outstanding leadership, training, coaching, teamwork and positive attitude.
In the competitive world of automotive sales and service, maximizing dealership performance is crucial for success. In this Summer Camp Series episode of the Parts Girl Podcast, Kaylee Felio sat down with industry expert Angela Willoughby to delve into the key strategies and insights necessary to achieve outstanding results.
Angela Willoughby emphasizes that success starts with building strong...2023-08-2535 minThe PartsEdge Podcast with Kaylee FelioEllen Haney: Combatting Obsolescence In Your Parts DepartmentEllen Haney is a Dealership Parts Manager at Jeff Schmitt Nissan, a company offering a wide selection of vehicles and making the car buying process as quick and hassle free as possible.
In this Summer Camp Series episode of the Parts Girl Podcast, Kaylee Felio sits down with Ellen Haney, a parts manager with a passion for efficient inventory management. Ellen shares her experiences and expertise, shedding light on the crucial role of the parts department in a dealership and offering valuable advice for smooth operations and customer satisfaction.
Ellen Haney emphasizes the importance of...2023-08-1830 minThe PartsEdge Podcast with Kaylee FelioBob Gower: How to Get Started in The Auto IndustryBob Gower is the Chief Operating Officer of Traver Connect, a company enabling automotive dealers to maximize service lane revenue and turn leads into car purchases. He has over 36 years of experience in Automotive with more than fifteen of those in retail automotive. Starting at the bottom is not uncommon to him, as he has had every job in the dealership from Sales, and Service to Management and Operations working his way to General Manager.
In this Summer Camp Series episode of the Parts Girl Podcast, Kaylee Felio and special guest Bob Gower delve into these challenges...2023-08-1129 minThe PartsEdge Podcast with Kaylee FelioChuck Hartle: Inventory Control and Manufacturer ASR'sChuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations.
In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in the parts and service sector. Chuck Hartle shares valuable insights into inventory control, pricing strategies, and the challenges faced by parts managers in today's competitive market.
Chuck Hartle emphasizes the importance...2023-08-0428 minThe PartsEdge Podcast with Kaylee FelioMike Bachara: Keeping the Parts Inventory OrganizedMike Bachara is the Owner and President of Pro Count West, an Automotive Company specializing in Parts Department Inventories, Consulting, Termination Returns and overall improvement to Parts Department Operations in new car dealerships
In this episode of the Parts Girl Podcast, Kaylee Felio sits down with inventory management expert Mike Bachara to delve into the intricacies and importance of inventory management in the dealership setting. Accurate inventory management is crucial for the success of any dealership. From keeping track of parts on the shelves to avoiding costly errors and ensuring customer satisfaction, the parts department plays a...2023-07-1426 minThe PartsEdge Podcast with Kaylee FelioStan Mirzayev: Revolutionizing Ordering Car PartsStan Mirzayev is the Co-Founder and CEO of Parts Pass, a company committed to revolutionize the customer experience through the power of technology, including AI, to streamline the process of purchasing auto parts.
In this episode of the Parts Girl podcast, Kaylee Felio sits down with Stan Mirzayev to discuss his innovative app that is revolutionizing the car parts industry. Parts Pass is a free mobile app that simplifies the process of ordering car parts by integrating artificial intelligence and user-friendly features. Whether you are a car enthusiast or a regular driver, this app will make your...2023-07-0735 minThe PartsEdge Podcast with Kaylee FelioBill Springer: The Importance of a Successful Tire Business StrategyBill Springer is a seasoned automotive professional with over 35 years of experience in the industry. He started his career in commercial lending after college, but eventually found his way to Krex, a family-owned automotive business. Despite receiving his MBA, Bill fell in love with the business and has been with Krex ever since. Over the years, the company has undergone significant changes and today operates in a very different space than when he first started.
In this episode of the Parts Girl podcast, Kaylee Felio talks to Bill Springer, the CEO and President of DriveSure. They discussed...2023-06-3023 minThe PartsEdge Podcast with Kaylee FelioJess Burkhart: Giving Young Women a Voice in the Automotive IndustryJess Burkhart is the Chief Marketing Officer of SCP Agency, the National Sales Director of Epic BDC, and host of the Chicks in Charge Podcast. With six years under her belt, she has cemented her status as a key player in her field. Her story serves as a beacon of motivation for many.
In today's episode, Jess sits down with Kaylee to share her journey. She outlines how she carved out her path in the automotive industry, starting with zero prior knowledge and rising to the position of Chief Marketing Officer. Throughout their conversation...2023-06-2329 minThe PartsEdge Podcast with Kaylee FelioJill Trotta: Managing Your Tire EcosystemJill Trotta is a veteran of the automotive industry, having spent 9 years with Repair Pal before embarking on a 9-month long search for her next move. With her extensive experience, Jill brings a wealth of knowledge to the automotive industry and continues to seek out new challenges and opportunities.
In this episode of Parts Girl Podcast, Kaylee Felio interviews Jill Trotta, a former Repair Pal employee who now works with Torqata. Jill discusses her career journey, her passion for educating consumers about tire safety and replacements, and the importance of offering tire services in the automotive industry...2023-06-1534 minThe PartsEdge Podcast with Kaylee FelioJonathan Cabak: Streamlining Shop Efficiency using AI and AutomationsJonathan Cabak is the co-founder and CEO of Detect Auto, an AI-based analytics platform aimed at improving the efficiency and profitability of auto repair shops. He previously ran a company that sold computer vision-based fans, which had a camera in the middle and would rotate to face the person in the room. After pivoting to the auto repair industry, Jonathan Cabak has been successful in bringing his innovative ideas to the forefront.
On today's episode, Jonathan sits down with Kaylee to shed light on his experiences of automating the data collection process for auto...2023-06-0924 minThe PartsEdge Podcast with Kaylee FelioRichard Mueller: Embracing Change in the Automotive IndustryRichard Mueller is a shop foreman at Cochrane GM in Alberta, Canada. He has over 13 years of experience in the automotive industry, and he is passionate about his work. Richard started working in the automotive industry when he was 16 years old. He has worked in a variety of roles in the industry, including parts clerk, service advisor, and mechanic. He has been a shop foreman for the past two years.
In this interview, Richard joined Kaylee and talked about his career in the automotive industry, his experience as a shop foreman, and his advice...2023-06-0226 minThe PartsEdge Podcast with Kaylee FelioWendy Reeves: Going Back to the BasicsWendy Reeves is a seasoned BDC expert and the founder of BDC Angels. Wendy's deep passion for cars led her to work in the automotive industry for over three decades, starting as a receptionist and working her way up to becoming a BDC expert. She is known for her hands-on approach to teaching sales and BDC teams, which has resulted in increased motivation, performance, and customer satisfaction.
Today, Wendy joined Kaylee and shared her insights on the importance of going back to the basics to achieve success. She emphasizes the significance of starting small and taking things...2023-05-1822 minThe PartsEdge Podcast with Kaylee FelioCorey Smith: Understanding the Risk of Cyber Attacks in AutomotiveCorey Smith is a highly experienced fixed operations expert and trainer, currently working as the National Fixed Ops Training Manager at APCO Holding’s National Auto Care. With over 25 years in the automotive industry, Corey is dedicated to assisting service departments in improving their performance and growing their revenue. In this episode, Kaylee spoke with Corey about the ever-evolving automotive landscape, the critical role of training and processes in service departments, and the increasing threat of cyber attacks.
As technology continues to play a more crucial role in the automotive sector, service departments must adapt by embracing ne...2023-05-1229 minThe PartsEdge Podcast with Kaylee FelioTom Kline: What’s So Important About Risk ManagementTom Kline is the Founder and Lead Consultant of Better Vantage Point and AlwaysDoBetter.com, leveraging his 30+ years of experience as a former franchise dealership owner to help dealerships navigate complex challenges. He specializes in risk mitigation, compliance, and dispute resolution, providing tailored solutions for both publicly-held and private dealerships. In a recent conversation with Kaylee, Tom shared his family's history in the car business and discussed the inception of his consulting business after selling their dealership in 2019.
In today's fast-paced environment, maintaining composure during difficult conversations is crucial. Whether it's a disagreement with a friend, a...2023-05-0417 minThe PartsEdge Podcast with Kaylee FelioAriel Lee: The Benefits of Niche Content on LinkedInAriel Lee is a LinkedIn expert and financial advisor who helps demystify the strategic planning process for her clients. With her zero-judgment approach and practical solutions, she enables clients to achieve their long-term financial goals, especially during times of transition. Additionally, Ariel's unique expertise in LinkedIn enables individuals to advance their careers and develop professional networks.
Recently, she joined Kaylee on the Parts Girl Podcast, where she discussed her 13-year journey in the auto industry. Notably, she focused on sharing tips for building a strong and engaging LinkedIn presence.
In today's fast-paced world, it's crucial...2023-04-2828 minThe PartsEdge Podcast with Kaylee FelioShawn Parrett: What Parts Managers Can Do To Grow Their BusinessShawn Parrett is a Mercedes-Benz Master Certified Parts Manager with over 25 years of Fixed-Ops experience in the auto industry. Today, he joins Kaylee to discuss the critical role automotive parts play in customer satisfaction. With expertise in commercial sales, customer service, warranty, and logistics, Shawn sheds light on the ever-evolving nature of the automotive industry and its parts.
As technology continues to advance, the automotive industry's needs must adapt accordingly. To stay competitive, parts managers need to focus on growing their parts business. This involves being well-informed about the parts they sell, ensuring customers receive the best...2023-04-1437 min
The PartsEdge Podcast with Kaylee FelioAllie Peters: Making an Impact in the Auto IndustryAllie Peters is the Fixed Operations Director of the Cavender Auto Group and is a rising star in the auto industry, having been featured on the “2021 Automotive News 40 Under 40”. Allie is passionate about helping people, whether professionally or in terms of soft skills and personal growth. Today, Allie joins Kaylee and shares her passion for teaching and helping others improve their professional and interpersonal skills.
Allie’s mantra of “make new mistakes every day” is a great reminder that we should not be afraid to take risks and try new things. Making mistakes is an important part of learnin...2023-04-0630 minThe PartsEdge Podcast with Kaylee FelioSean Reyes: Enhancing the Service ExperienceSean Reyes is the Chief Marketing Officer of Recall Masters, a leading provider of technology and communication solutions to facilitate efficient repair of vehicles with a recall. Today, Sean joins Kaylee and shares his story of how he got started in the automotive industry, discusses how owners are able to reach out to dealers through Recall Masters, and adds how recalls also drive warranty revenue and generally bring customers back to the dealership to buy more parts and services.
When consumers come in to get their recalls attended to, they are often presented with additional products and...2023-03-3023 minThe PartsEdge Podcast with Kaylee FelioMegan Mahon: Megan’s Unique Journey Into the Automotive IndustryMegan Mahon is the VP of Sales and Business Development for Remarketing Plus, a one-stop-shop for eCommerce remarketing needs and the newest go-to-market vertical subsidiary of Advent Resources, a leader of the automotive digital revolution since 1988. Today, Megan joins Kaylee to talk about her journey and how she got into the automotive industry.
Megan Mahon has an impressive story of success in the automotive industry. After swearing she would never work in the industry due to her father's long hours, she fell into it by accident. Her father was one of the largest wholesalers in Orlando, and...2023-03-2323 minThe PartsEdge Podcast with Kaylee FelioJulie Douglas: Paving the Way for How Dealerships Accept PaymentsJulie Douglas is the president and CEO of Dealer Pay LLC, a company that provides seamless, integrated payment processing and advanced software solutions to the automotive industry. She's also known as the "Sales Lady Extraordinaire."
Today, Julie joins Kaylee to discuss her experience founding the company over 9 years ago, as well as the challenges they faced when first scaling the company.
Customers value payment convenience when making purchases. Customers now have more payment options than ever before thanks to technological advancements. Dealer Pay began as a payments provider, allowing customers to accept credit cards and...2023-03-1623 minThe PartsEdge Podcast with Kaylee FelioDave Hines: The Power of Accessory ShoppingDave Hines is the owner of XSRE.io, a company that allows car dealership’s customers to bundle accessories with their inbound leads, and allow the dealer to fully customize what accessories they push. Dave is also a Field Architect, Customer Engineer at Google Cloud and operates Davehin.es, which creates simple and functional websites for local businesses.
In this episode, Kaylee interviews Dave Hines on his company XSRE.io and its digital organization of accessories for vehicles. Dave talks about the success of his product, its automated process, and the technology that powers it. They also di...2023-03-0327 minThe PartsEdge Podcast with Kaylee FelioKyle Winkley - Tips To Reward and Retain Your EmployeesKyle Winkley is a financial advisor who used to work for BG and in the Auto space. He is now focusing on helping companies retain, recruit, and reward their top or key employees. He is also working with individuals on an individual level to help them with their financial journey.
Connect with Kyle Winkley: https://www.linkedin.com/in/kyle-winkley-833a05113/
The Takeaways
What employees want from their employer
Why is supporting employees life plans important
Quote
"I think more than anything...2022-12-0818 minThe PartsEdge Podcast with Kaylee FelioEllen Haney and Shonda Miller - Women in Fixed OpsEllen Haney is the parts manager at Jeff Schmitt Auto Group. She has been in the automotive industry for 5 years and in management for 3. Shonda Miller is the service manager at Jeff Schmitt Auto Group. She has been in the automotive industry for 11 years and in management for 5.
Ellen Haney and Shonda Miller have been successful in their roles as parts manager and service manager, respectively, at their auto dealership. They attribute their success to their strong working relationship and communication skills. As women in the automotive industry, they feel they have to work harder to prove...2022-12-0134 minThe PartsEdge Podcast with Kaylee FelioJoshua Taylor - Tech and Parts PeopleJoshua Taylor is a Technician and the founder and CEO of Just Work Hard Consulting, Inc., a company that provides technicians solutions and consultation services. Joshua shares how obsolescence in the automotive industry can be prevented by accurate diagnosis and avoiding over buying all parts at one time. Teamwork between the tech and parts departments can make the process more efficient (and profitable).
To prevent misdiagnosis in repairing cars, communication with customers needs to be a constant practice for dealerships. Transparency is also just as important. Communication, teamwork, and transparency lead to an efficient process in serving...2022-11-2433 minThe PartsEdge Podcast with Kaylee FelioJamie Bowe - Changing the Service Communication ProcessJaimie Bowe is the territory manager of Update Promise, a consumer-experience, lifecycle solutions company that puts dealerships in touch with their customers. With their mobile app and online platform, customers can easily connect with dealerships and service writers for vehicle repairs and related services.
Jaimie shares how innovations provide better solutions for dealerships, especially when it comes to the convenience of customers. Process and communication are important factors in addressing the needs of clients. Technology plays a significant role in making services accessible, and failure to leverage the technology can be disastrous
When it comes...2022-11-1720 minThe PartsEdge Podcast with Kaylee FelioMike Gass - The Divide Among Parts People in DealershipsMike Gass is the parts director for Rick Case Automotive Group, an auto dealership company with headquarters in South Florida and a store branch in North Atlanta. Mike has been through many roles in dealership departments and has worked his way to the top.
Mike explains the differences between the parts department and the service department. Even though they differ in many ways, both are vital to achieving the dealership’s mission - provide quality service for customers.
Treating company employees right plays a huge part in achieving dealership success. Quality service depends on how mo...2022-11-1020 minThe PartsEdge Podcast with Kaylee FelioTroy Scheer - What Independent Dealerships Have To Be on the Lookout For“Everything I did, I did with passion.”
Troy Scheer is the director of marketing and communications for the National Independent Automobile Dealership Association. Their mission is to make sure that independent dealers get updated on the latest trends and technology in the automotive industry.
Troy shares his experiences working in the automotive business and the years prior to his fulfilling career. While working in the marketing industry with his wife, he was introduced to the world of automobiles after meeting a client who saw value in his potential.
Working closely with independent dealers made...2022-11-0327 minThe PartsEdge Podcast with Kaylee FelioBrooke Furniss - What Should the Auto Biz be Talking More About?Brooke Furniss is the CEO of BZ Consultants Group, a consulting agency that specializes in reviewing dealership reports and guiding dealers through their relationships with vendors. Brooke shares why it’s important for business owners to delegate tasks for their staff so they can all learn together.
Brooke also shares her tips to make an automotive business successful - investing in people through training is a key initiative in strengthening the company. Communication also plays a huge role in running the business. In order for a dealership to maintain quality service, all departments must learn how to co...2022-10-2726 minThe PartsEdge Podcast with Kaylee FelioCorey Smith - What it's Like to be a National Fixed Operations Training Manager“If you’re a dealership, you have to look for the right person you can train and mold. But you have to have a process and core values.”
Corey Smith is the national fixed ops training manager for National Auto Care, a Leading Provider of Finance and Insurance Products and Programs Over 35 Years. They provide vehicle service agreements, limited warranties, asset protection products, and special parts protection products to their clients.
Corey makes sure that dealership advisors don’t go through a complicated process in providing quality service to their customers. Just like sports, businesses need a p...2022-10-2029 minThe PartsEdge Podcast with Kaylee FelioMaureen Martin’s Best Advice To Staying Focused in the Automotive IndustryMaureen Martin attributes her ongoing success in the automotive industry to her personal mantra: be flexible and stay focused. As the current vice president of client retention and strategy for Dynatron Software, Inc., she applied some of the best business practices in dealerships based on her extensive career in the industry.
She found her passion for automotives and dealerships at the Ford Motor Company in 1985 where she first started working even before she graduated from college at Western Michigan University. She got involved with strategy, consulting, and marketing, and even went as far as relocating an entire...2022-10-1337 minThe PartsEdge Podcast with Kaylee FelioShawn Armorer & April Simmons - The Beauty of Meeting on LinkedInShawn Armorer is the founder and owner of the Montreal-based BDC Alchemy Inc., a consulting and coaching firm that specializes in generating an automotive business’ revenue by aligning their BDC’s initiatives with the departments they serve. April Simmons is the corporate internet and marketing director at Horne Auto Group, LLC in Phoenix, Arizona.
Each of them has a two-decade experience in the automotive industry, and they find value in connections and networking on social media platforms such as LinkedIn. With the industry’s constant innovation and trends, Shawn believes that professionals need to keep up. April shares...2022-10-0636 minThe PartsEdge Podcast with Kaylee FelioTom Deane, Jeff Baker, Becca Kroeger - Why Don't Dealerships Do Physical Inventories More Often?Dealer Solutions Inc. conducts inventories in the parts departments of auto dealers across the country, totaling to about 1,500 inventories per year.
While physical inventories are often overlooked by management, taking annual inventory can help improve the parts department and, in turn, can enhance the quality of the service department.
In this episode, Tom Deane, Jeff Baker, and Becca Kroeger explain the importance of inventories for parts departments, underscoring the value of accuracy and how it relates to the accounting system in an automotive business where passionate people succeed.
In this Episode
0:00...2022-09-2922 minThe PartsEdge Podcast with Kaylee FelioJoe Chambers and Erick Jauregui - Service Drive Live“If it’s important to you, you have to set aside the time to do it. You need to get it done.” - Joe Chambers
“Always remain as the best student you can possibly be.” - Erick Jauregui
Joe Chambers & Erick Jauregui both host Service Drive Live, a show that supports a community of professionals in the automotive industry. Just like mastermind groups with weekly episodes, the show accommodates inquiries and provides pertinent information and advice on how to excel in the car business.
Aside from hosting Service Drive Live, both Joe and Erick main...2022-09-2233 minThe PartsEdge Podcast with Kaylee FelioCoralee Zueff - Get To Know the Challenges Independent Shops Are Going ThroughCoralee Zueff is the author of the Amazon best-selling book, Five Star Service Advisor where she provides guidelines for advisors, shop owners, and dealerships about proven management techniques. Effective communication keeps customers and technicians on the same page, eliminates conflicts, and increases profit.
Coralee believes that service advisors can diagnose miscommunication issues that can risk the business. With efficient sales skills, service advisors make it possible for shops to achieve their goals. Based in Canada, Coralee provides training and consultations for dealers and automotive businesses.
In this Episode
0:00 Introduction
1:00 The challenges...2022-09-1514 minThe PartsEdge Podcast with Kaylee FelioScott Armstrong - Free Fuel with Fintech SolutionsScott Armstrong’s expertise in fintech platforms propelled him to launch GasApp.io. This innovative payment system empowers automotive dealers and merchants in strengthening the loyalty of their customers. With dealerships and purchases earning them credits, customers can receive rewards such as fuel and other additional products and services.
Scott believes that change in the automotive industry is inevitable, especially when payment systems are now leveraging digital platforms. Integrating innovation helps auto dealerships improve their revenue stream. Scott also believes in the impact of collaboration, and this is what encourages him to help dealers achieve their success.2022-09-0831 minThe PartsEdge Podcast with Kaylee FelioCarol Kitts and Her Journey Through the Auto BusinessCarol Kitts is the fixed ops director of Schomp Automotive Group, with 11 stores under her watch. Based on her experience, automotive professionals can achieve success by setting realistic business goals, training their employees about new industry trends, and having a clear vision for the company.
With all her expertise, Carol always makes sure to include her family as her top priority. Even when corporate culture is present among businesses, they need to provide a space and opportunities for their employees to grow and be valued like family. As the industry faces inevitable changes, the best course of...2022-09-0123 minThe PartsEdge Podcast with Kaylee FelioLessons Learned and Where the Industry Is Headed ft. Scott GreggWith the industry’s inevitable changes, how can automotive professionals and entrepreneurs keep up?
Scott Gregg acknowledges that change is constant and the best way to thrive in an ever-changing industry is to learn and adapt. As Tucson Subaru’s Fixed Op Director with 43 years of experience in the automotive business, Scott has witnessed these changes and still succeeded.
Scott cites the rising popularity of electric vehicles in the United States, which could mean a gradual decline of vehicles with internal combustion engines. However, automotive businesses will always be there to offer quality parts and cars...2022-08-2511 minThe PartsEdge Podcast with Kaylee FelioWho Is Sean Welsh? The Journey to Car Biz Done Better ft. Sean WelshSuccess in the automotive industry is achievable, but it depends on how car dealers run their business. For Sean Welsh, CEO and cofounder of Car Biz Done Better, innovation is key to stay on top.
Shifting from the corporate world to his entrepreneurial career, Sean finds the value of taking risks and strengthening connections. When he first started his business, he saw the advantage of maximizing available resources to accomplish goals. With social media’s massive reach, business owners can take their companies a step further.
Today, Sean’s business thrives with the mission to help...2022-08-1755 minThe PartsEdge Podcast with Kaylee FelioBuilding your Fixed Operations Brand Online ft. Charity Dunning and Russell HillInnovation paves the way for an automotive business to stand out in an ever-changing competitive industry.
In this episode, FixedOPS Marketing Co-Founder and Managing Partner Russell Hill and Chief Marketing Officer Charity Dunning share tips on how dealerships can build their Fixed Operations brand online. Whether it’s designing their websites or posting on social media, Dealerships need to make sure that their Fixed Operations products and services are easily accessible to their customers.
As hosts of their own podcast show, Russell and Charity find potential in new methods to grow their business. By hiring th...2022-08-1124 minThe PartsEdge Podcast with Kaylee FelioHow to Be a Better Leader to Your Team ft. Rusty StewartFor Rusty Stewart, teamwork can overcome any challenge that the parts department usually encounters.
As the Fixed Ops Director at Akins Ford Chrysler Dodge Jeep, Rusty believes that effective communication and the recognition of team members’ efforts will enable a healthy working environment. While meeting the needs of the clients is a top priority, the team needs to assess their resources and abilities to achieve this goal.
Each team member’s effort matters to the department’s success. Focusing on the results can streamline the process. But failures may still have their purpose. Rusty considers them a...2022-08-0419 min
The PartsEdge Podcast with Kaylee FelioObstacles Turn an Entire Fixed Operations around To Double Profit ft. Shawn ButlerShawn Butler knows how to turn obstacles into milestones for success. As the Fixed Ops Director for Bristol Honda in Johnson City, Tennessee, Shawn’s expertise in the automotive industry spans for thirty years. When challenges come in the way, he believes the best strategy to overcome them is to focus on the company’s vision, value their people, and provide the right needs for their customers.
Despite the damages brought by the COVID-19 pandemic in the automotive industry, their business continues to thrive today. Assessing the needs of the area where their company operates and serves have...2022-07-2819 minThe PartsEdge Podcast with Kaylee FelioConnection, Where You Might Be Missing Chances To Connect ft. Chris SchaubertFixed Ops Solutions President Chris Schaubert joins this week’s episode where he underscores the value of connections, leadership, and balance. When he started in the automotive industry in 2003 with the help of his friend, he had grown a strong passion in car sales. Since then, he has devoted much of his career in the business.
Over the years, Chris discovered that strong leadership is the foundation of a successful business. To become an effective leader, one has to gain experience and learn about the trends in the industry. One also needs to lead with compassion.
...2022-07-2115 minThe PartsEdge Podcast with Kaylee FelioRetain Your Team and Create Culture ft. Holden ScottHolden Scott has driven many wheels for Regal Nissan. Since he started working for the company in 2011, he’s been a dispatcher, a parts man, parts manager, executive assistant manager, and a lot more. When he got promoted to his current position as a fixed operations director, he became an expert in steering the company towards success.
Holden attributes this success to the employees who continue to help shape the company to what it is today and what it will be in the future. He believes that an engaging work culture where employees can learn, feel included, an...2022-07-1417 minThe PartsEdge Podcast with Kaylee FelioGet To Know One of the Founders of PartsEdge ft. Chuck HartleWhat better way to learn about success in the automotive industry than to learn from the founder of PartsEdge himself?
Chuck Hartle has decades of experience with the automotive business. Through the 1990s, he has worked with some of the largest parts dealers in the country with his primary focus and expertise on inventory control. He draws inspiration from previous experts whom he had the opportunity to work with.
In an industry where trends constantly change, Chuck found out that maintaining the quality of automotive parts is the key to running a successful business. Just...2022-07-0724 minThe PartsEdge Podcast with Kaylee FelioWhat Huge Opportunity There Is in Parts Department ft. Michael BarichGrowing your Fixed Operations takes a lot of guts. You’ll have to face and overcome challenges along the way, but you will also learn. For Michael Barich, a.k.a the Fixed Ops Doc, challenges are stepping stones for success.
Being in the fixed ops automotive industry for 30 years, Michael achieves success by getting out of his comfort zone. This year, he launched his own consulting business and has partnered with Fixed Ops Marketing which helps car dealerships promote their parts and service to connect them with lucrative deals.
On top of being an ac...2022-06-3012 minThe PartsEdge Podcast with Kaylee FelioGrowing Employees from Within ft. Mike WeldonA successful automotive company always prioritizes their people just as they do with their customers. After all, they’re an essential part of the business and they help run it. That’s Mike Weldon’s advice.
As the Fixed Operations Director of the Hansel Auto Group, Mike has had extensive experience with the automotive industry. He takes inspiration from his father who was his first mentor when they worked together in the 1950s fixing their clients’ television appliances and other electronic equipment. When they opened their car business in California in the 1960s, he learned relevant skills in autom...2022-06-2318 minThe PartsEdge Podcast with Kaylee FelioWhat Opportunities are Auto Dealers Missing? Steven ApicellaWant to stay alive in the hyper competitive auto industry? Steve Apicella, CEO of Strategic DX, shares his best tips for standing out in this industry in flux.
Steve brings decades of experience and multiple awards, including 2022 AWA, 2021 Platinum Dealers’ Choice, 2018 Industry Summit Tech Challenge… Let’s just say, Steve knows the business.
Steve shares a glimpse of his story from starting his career as a vendor, to being dedicated in sales and service for consumers. We discuss team collaboration strategies and how that impacts the customer experience. Let’s face it, if you’re going to c...2022-06-1657 min