Shows
Workday GoldArchitecture Over Heroics: Rethinking Workday Support with Michael DomingoSend us a textCareers in the Workday ecosystem aren’t linear, and that’s often where the real growth happens. In this episode, Keith Bitikofer is joined by Michael Domingo, Senior Manager of HR Technology Engineering at CVS Health, to explore the journey from ticket-solver to architect and the changes that occur when Workday operates at a massive scale.They discuss sustainable support models, the power of community learning, embedded guidance in Workday, and why “privacy debt” is emerging as a critical concern as AI becomes more embedded in HR technology. This conversation is packed w...
2025-12-1934 minWorkday GoldThe AI Agent Layer for Workday: What It Means for Consulting- with Harish VashishtSend us a textWorkday customers are demanding faster implementations, smaller consulting and customer support teams, less manual effort, and AI agents may finally make that possible. In this episode, I talk with PeopleFlow.io founder Harish Vashisht about how AI tools are automating release testing, monitoring integrations, preserving institutional knowledge, and enabling consultants and support teams to do more with less. His team is building an “agent layer” for Workday that proactively detects issues, executes processes, and reduces the load on administrators and SMEs.We also explore how these changes will reshape the c...
2025-12-1233 minWorkday GoldBuilding Better Reporting in Workday: Lessons From the Trenches with Christian DelcidSend us a textWriting reports in Workday can be frustrating, time-consuming, and counterintuitive, especially for people coming from SQL, Power BI, or other reporting tools. In this episode, Keith and Christian break down why Workday reporting feels different, what new report writers should focus on, and how to accelerate learning by leveraging standard reports, governance frameworks, and smart defaults. Along the way, they share stories from projects where reporting went right and where it went very wrong.The conversation also explores Discovery Boards, Matrix reports, and the shift toward visual analytics that users actually...
2025-12-0544 minWorkday GoldFrom SpaceX to Building a Boutique Workday Business, with Zach LedfordSend us a textWhat does Workday look like through the eyes of a former SpaceX integrations expert? In this episode, I sit down with Zach Ledford, co-founder of Eljun LLC, to explore how integrations quietly power the success of every Workday implementation — and why companies move toward a best-in-class tech ecosystem. Zach shares what he learned building a managed integration service, productizing solutions, and supporting organizations that need Workday to connect cleanly with dozens of downstream systems.We also talk about how AI will reshape Workday, why friction-point discovery is the most underrated skill in...
2025-11-2128 minWorkday GoldLessons from a Workday Pioneer: Floyd Walterhouse’s Journey from Mainframe to AISend us a textFloyd Walterhouse has been shaping the Workday story since before most of us joined the conversation. As one of Workday’s earliest customers and design partners for U.S. Payroll, his insights are both historical and refreshingly practical.In this 50th episode, Floyd joins Keith Bitikofer to share lessons from nearly five decades in IT — from mainframe coding to testing the Workday AI payroll agent. They discuss how collaboration, simplicity, and continuous learning drive long-term success in the Workday ecosystem.If you’ve ever asked, “What does Floyd say?” on Workday...
2025-11-1429 minWorkday GoldEngineering Workday for Scale and AI: Lessons From Coinbase’s Head of HR TechSend us a textIn this episode, Keith sits down with Praveen Hari, Head of HR Engineering at Coinbase and a former Workday leader who helped launch Workday Extend. Praveen shares behind-the-scenes insight from building Workday solutions at massive scale across Meta, Amazon Twitch, and now Coinbase—where AI, automation, and event-based integration are redefining what HR tech teams deliver.You'll hear how the most advanced Workday shops are adopting orchestration, middleware, MCP, and low-code tools, plus concrete advice to future-proof your career. If you want to understand where Workday is heading—and how to grow...
2025-11-0730 minWorkday GoldProject Rescue Lessons with Craig ErhornSend us a textMost Workday project failures don’t come from configuration — they come from people capacity, leadership alignment, and missing accountability. In this episode, longtime project manager and rescue specialist Craig Erhorn shares what really goes wrong behind the scenes and how to fix it before it shows up in go-live risk logs.Craig breaks down the patterns he’s seen over decades of implementations: executives who sponsor in name only, teams stretched to the limit, and timelines built on assumptions instead of workload reality. He also shares his own journey from customer to ind...
2025-10-3127 minWorkday GoldMoving to the Public Cloud: Lessons from the Front Lines with Christian DelcidSend us a textWorkday customers will eventually be required to migrate from Workday’s private cloud to a hyperscaler-hosted public cloud — but many don’t yet understand what that actually means in practice. In this episode of Workday Gold, Christian Delcid shares a firsthand look at his organization’s migration: what went smoothly, what nearly broke, and how they decided when to “rip off the band-aid.” His story reveals that the biggest lift wasn’t configuration — it was coordination across IT, security, vendors, integrations, candidate experience, and communication strategy.Christian also breaks down the timing s...
2025-10-2434 minWorkday GoldClarity Over Chaos — Jess Wagner and Deluxe’s Blueprint for Workday SuccessSend us a textIn this episode of Workday Gold, Keith Bitikofer talks with Jess Wagner, HRIS Director at Deluxe, about how she led her Workday team from chaos to clarity. Jess shares the playbook she used to unify configuration and integration teams, introduce Agile structure, and bring HR and IT into alignment around shared priorities.Their conversation explores what it takes to build a proactive, sustainable support model — one where priorities are transparent, capacity is respected, and people can finally take a breath. Jess also discusses how Mando AI is helping her team document fa...
2025-10-1729 minWorkday GoldIntegrating People, Process, and Technology - A Conversation with Kristie DierigSend us a textIn this inspiring conversation, Keith Bitikofer sits down with Kristie Dierig, an HR and IT leader who transformed her Workday implementation experience into a thriving career in change leadership. Kristie shares how she went from database administration to leading global HR technology projects — and what she learned about the intersection of people, process, and technology along the way.Why Listen:Kristie and Keith discuss the realities of leading change, the evolving role of HR in the age of AI, and how to build careers that align wi...
2025-10-1040 minWorkday GoldHR at the Pivot: From Workday Rising and HR Tech to Real Work, with Demetrio Wazar-SantanaSend us a textHR is sitting at a pivotal junction, and AI is the catalyst. In this episode, Demetrio Wazar-Santana and I unpack what we learned at the Workday Rising and HR Tech conferences. We discuss creating trust so that people actually use new tools, why HR and IT must co-own enablement and governance, and ideas on increasing the usage of AI tools, such as conducting a “prompt-athon” to turn curiosity into capability. We also look at data as an ongoing feedback loop, not a one-time cleanup project.On the Workday front, we highlight Hubs...
2025-10-0345 minWorkday GoldConsistency, Community, and Career Growth: Lessons from Alok KumarSend us a textIn this episode of Workday Gold, I sit down with Alok Kumar, CEO and founder of ZaranTech, to talk about his journey training more than 30,000 learners in SAP, Workday, cloud, and AI. Alok shares why bespoke training — tailored to each company’s unique processes and industry — makes such a difference, and how his learners have gone on to become successful consultants and leaders across the ecosystem.We also dive into LinkedIn strategies, the role of AI in Workday, and practical career advice for newcomers. From the power of consistent, value-driven posting to the...
2025-09-2627 minWorkday GoldCarla Corley on Cutting Through the AI Recruiting Noise with Carla CorleySend us a textKeith Bitikofer talks with Carla Corley, founder of Corner Office Consultants and publisher of the Workday Compensation Guide, about navigating the noisy job market, personal branding, and how AI is reshaping the recruiting experience—for better and worse.Carla introduces WD Beacon, a new free platform for Workday professionals that combines verified jobs, real-time salary data, personal storytelling tools, and career visibility. Whether you're hiring, job-seeking, or coaching others, this episode is packed with insights you won’t want to miss.For information on all of Keith's books and his...
2025-09-1930 minWorkday GoldThe Value of Saying “Yes” to Unexpected Opportunities with Cara CarrollSend us a textWhat does it take to build a career in Workday? In this episode of Workday Gold, Keith sits down with Cara Carroll to unpack her journey from marketing intern to HR to recruiter to Workday support specialist — and the lessons she learned along the way. From saying “yes” to unexpected opportunities to leveraging functional HR experience in system support, Cara’s story is both inspiring and practical.Together, they explore the value of curiosity, continuous learning, and community in the Workday ecosystem. Whether you’re just starting out, considering a pivot, or explori...
2025-09-1223 minWorkday GoldThe Independent Path with Tony “Mr. Energy” VelasquezSend us a textThinking about going independent in the Workday ecosystem? In this episode of Workday Gold, I talk with Tony Velasquez—better known as “Mr. Energy”—about his journey from partner-side consultant to independent consultant and project leader. Tony shares how independence gave him the flexibility to prioritize family while also creating opportunities to serve clients more holistically.We cover the ups and downs of independent life: building a pipeline, embracing failure, staying humble, and investing in people. Tony’s people-first approach—“I don’t implement software. I serve people.”—captures the heart of this conversation...
2025-09-0534 minWorkday GoldRedundancy, Reinvention, and the Launch of Nimbeely Extend SolutionsSend us a textIn this episode of Workday Gold, I speak with Alan Raftery, managing partner of Nimbeely Extend Solutions, about his unexpected transition from a reduction-in-force situation into entrepreneurship. Alan shares his journey from FinTech into Workday, his years helping customers understand Extend, and how Nimbeely became one of the first independent partners focused solely on Extend.We explore the realities of starting a Workday business — from finding the right mix of sales and technical skills to building trust among partners, balancing short-term delivery with long-term strategy, and knowing when AI truly adds va...
2025-08-2927 minWorkday GoldBehind the Book: The Workday Gold- Navigating Your Career StorySend us a textIn this solo episode, Keith Bitikofer shares the story behind Workday Gold- Navigating Your Career book—why he wrote it and how his own ERP and Workday journey shaped it. From manufacturing and consulting to leading a Workday implementation at a nonprofit, Keith reflects on the questions people kept asking him: How do I start a career in Workday? What paths exist? How do I grow as a leader?Keith also highlights some of the key themes from the book, including the importance of being intentional, knowing your strengths, and leveraging th...
2025-08-2218 minWorkday GoldInfluencing Priorities and Getting Buy-In for Workday ProjectsSend us a textHow do you take a great idea for improving Workday and turn it into an approved project on your company’s roadmap? In this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid share strategies for influencing stakeholders, making a strong business case, and building the relationships that lead to “yes.”From understanding the difference between tickets, backlogs, and roadmap projects, to managing competing priorities and protecting your team’s capacity, Keith and Christian deliver practical insights you can apply immediately. Whether you’re leading a Workday team or flying solo as th...
2025-08-1530 minWorkday GoldDeep Dive or Wide Net? Workday Career Real TalkSend us a textIn this episode of Workday Gold, Christian and I dive into a classic career question: Is it better to specialize deeply in a Workday module or be a generalist with broader reach? We talk through the pros and cons of both paths, share stories from our own journeys, and look at how company size, stage, and even your personality shape that decision.We also explore how AI is shifting the landscape. As tools evolve, generalists may gain new superpowers—but specialists still play a critical role. Whether you’re early in your...
2025-08-0835 minWorkday GoldFrom Guardrails to Growth: Workday Governance and the Role of AI, with Steve AtnipSend us a textIn this episode of Workday Gold, Keith Bitikofer welcomes back Steve Atnip to explore the critical (and often overlooked) topic of Workday governance. They discuss what governance really means, how to build an effective model, and why executive sponsorship is essential. They also tackle the challenges of supporting global users, balancing standardization with flexibility, and navigating complex decisions around security, compliance, and business process design.In the second half, the conversation shifts to AI—what it’s doing today and what it might do tomorrow. From copilots that adapt to your work...
2025-08-0144 minWorkday GoldThe Workday You Don’t See: A Conversation with Steve Atnip on Scale, Strategy, and Supporting PeopleSend us a textIn this episode of Workday Gold, Keith sits down with Workday veteran Steve Atnip to talk about his winding career path, from accounting to HRIS manager to Workday consultant. Steve shares a pivotal elevator pitch moment that led to his first Workday implementation and how that decision shaped his career. They discuss key differences between supporting small vs. large (200,000 employees) Workday tenants, including performance issues, report optimization, and managing large volume events.The second half of the episode takes a deep dive into performance reviews. Steve challenges the typical compensation-driven approach...
2025-06-2743 minWorkday GoldCareer Lessons from Eric Olson’s Workday JourneySend us a textIn this episode of Workday Gold, Keith Bitikofer is joined by Eric Olson, VP of Customer Operations at OneSource Virtual. Eric shares the winding path of his Workday career, from raising his hand for payroll at CPSG to navigating mergers, acquisitions, and a return to OSV. He highlights the critical role that saying "yes" plays in shaping long-term career growth and offers candid insight into how company culture, leadership mindset, and team trust evolve.They also explore OSV's strategic transformation after divesting its professional services division. Now, OSV focuses entirely on...
2025-06-2030 minWorkday GoldThe Reality Check: AI Adoption and What We Wish We'd Known Before Supporting WorkdaySend us a textIn this episode of Workday Gold, Keith Bitikofer and Christian Delcid unpack the intersection of AI and Workday. From slow adoption in enterprise settings to the rising importance of AI literacy—even for non-technical roles—they explore why now is the time to get hands-on with tools like ChatGPT and Claude. Keith shares practical tips like replacing your Google searches with AI prompts to start building confidence.They also reflect on their Workday journeys—what they wish they knew at the start, why Workday always keeps you learning, and how people and ps...
2025-06-0628 minWorkday GoldBuilt on Workday, Backed by Experience: A Deep Dive with George WhitakerSend us a textIn this episode of Workday Gold, Keith Bitikofer sits down with George Whitaker, head of innovation at Maxi Group, to explore his fascinating journey from Workday customer to Built on Workday partner. George shares the story of transforming PGA of America's decades-old systems and building one of the early Workday Extend success stories—the Purse Payout Tool that manages winnings from 6,000 annual golf events. The conversation reveals how Workday has evolved from a software company to a true platform, enabling rapid application development that once took months of integration work.The di...
2025-05-3036 minWorkday GoldBuilding a Sustainable Workday Career: Joe Jackson’s StorySend us a textIn this episode of Workday Gold, I’m joined by longtime friend and Workday veteran Joe Jackson. Joe brings over 16 years of experience across the Workday ecosystem—serving as both a customer and a consultant. We reflect on our first Workday implementation project together at Wycliffe nearly a decade ago and dig into how those early experiences shaped our careers. From navigating go-live without a public date to solving for complex organization needs before Extend even existed, it’s a walk down memory lane packed with insights.But this isn’t just abo...
2025-05-2339 minWorkday GoldTransitioning to being a Manager: Leadership Beyond the TitleSend us a textIn this episode of Workday Goal, host Keith Bitikofer and guest Christian Delcid tackle the journey from Workday analyst to manager. They explore practical strategies for developing leadership skills before a management position opens, including volunteering for coordination roles, practicing effective delegation, and finding leadership opportunities outside the workplace. Keith shares what qualities he looks for in potential managers and why raising your hand when others won't is a crucial indicator of leadership potential.Beyond tactics, they dive into the realities of management—from having difficult conversations to handling confidential information—and...
2025-05-1638 minWorkday GoldHow AI is Transforming Workday RolesSend us a textIn this episode of Workday Gold, hosts Keith Bitikofer and Christian Delcid tackle the transformative impact of AI on Workday professionals. They share practical examples of how they're using tools like ChatGPT, Claude, Gemini, and Copilot to revolutionize their daily work, from meeting preparation to request categorization and document creation. Through candid discussion, they reveal how different AI platforms produce dramatically different results and why "AI first" thinking is essential for career survival in 2025.Beyond just tool recommendations, Keith and Christian explore the deeper implications for Workday analysts' career paths, including...
2025-05-0947 minWorkday GoldUnlocking Growth Opportunities in Workday SpaceSend us a textIn this episode of Workday Gold, Keith and Christian explore Chapter 14 of "Workday Gold Software Support Edition", Growth Opportunities. They discuss the importance of self-awareness in preventing burnout, understanding your "why" for supporting Workday, and embracing continuous learning in a rapidly evolving ecosystem. Keith shares personal experiences and coaching insights about the challenging transition from being an individual contributor to a manager, emphasizing the need to shift from a tactical to a strategic mindset.The conversation highlights essential leadership principles, including protecting your team while maintaining accountability, and concludes with practical...
2025-05-0235 minWorkday GoldCreating Effective Governance for Multi-Organization Workday TenantsSend us a textIn this episode, Keith Bitikofer interviews Jeff Livingston, a nonprofit Systems Management Director, about his military career transition and the contrasting governance in these sectors. They discuss the challenges of managing a shared Workday system for multiple nonprofits, the importance of stakeholder engagement in governance, and the establishment of empowering governance structures. The conversation highlights the significance of collaboration, transparent communication with HR leaders, project management transparency, and managing expectations during system adoption. Jeff shares his team's methodology, emphasizing the balance between adaptability and accountability in governance.
2025-04-2541 minWorkday GoldMy Favorite Workday Sayings (Part 2)Send us a textIn this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and phrases that resonate within the Workday ecosystem. They discuss the importance of focusing on manageable steps, the challenges of user expectations, and the significance of data integrity. The conversation emphasizes the need for effective communication, collaboration across departments, and the necessity of clear documentation in business processes. Through their insights, they offer valuable takeaways for both Workday administrators and users.For information on all of Keith's books and his coaching...
2025-04-1830 minWorkday GoldMy Favorite Workday Sayings (Part 1)Send us a textIn this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various sayings and concepts related to Workday software support. They discuss the importance of job profiles, the challenges of configuring Workday, and the value of community in problem-solving. The conversation also touches on metrics like turnover, the unknowns in Workday support, and the necessity of taking action despite uncertainties. The hosts emphasize the importance of understanding real processes and the myth of Workday experts, concluding with a call to action for listeners to engage with the community.
2025-04-1132 minWorkday GoldWorkday and AI Experiments: Exploring New FrontiersSend us a textIn this episode of Workday Gold, Keith Bitikofer shares his personal journey with AI tools and their potential impact on Workday and consulting. He discusses the evolution of his content creation process, the exploration of new AI technologies, and innovative uses of AI in learning and productivity. Keith emphasizes the importance of engaging with the AI tools and invites listeners to share their experiences and insights.Here are a couple of tools that he mentions and that he has been experimenting with:Sesame.com: Go to the website and click “De...
2025-04-0438 minWorkday GoldHarnessing AI in Workday: A New EraSend us a textIn this episode of Workday Goal, Keith Bitikofer speaks with John Bruce about the integration of AI in Workday and the importance of early adopter programs. They discuss how AI is transforming the workplace, emphasizing its collaborative nature rather than being a replacement for jobs. John shares his journey with Workday, the benefits of participating in early adopter programs, and how these initiatives can enhance user experience and product development. The conversation highlights the significance of leveraging technology to improve efficiency and foster collaboration in the workplace. In this conversation, Keith a...
2025-03-2847 minWorkday GoldLeverage Workday Rising and RUGs to Build RelationshipsSend us a textIn this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss the importance of regional user groups and how to get the most value from attending Workday Rising. They explore how these platforms can enhance relationships, networking, and professional development within the Workday community. The conversation also touches on the value of creating personal user groups and the unique experiences offered at Workday Rising events. Christian Delcid and Keith Bitikofer discuss the vibrant atmosphere and opportunities at Workday Rising, likening it to a pep rally filled w...
2025-03-2142 minWorkday GoldFrom Integration Consultant to Developer Relations: Nick Moores' Workday JourneySend us a textIn this episode of Workday Gold, Keith Bitikofer talks with Nick Moore, head of Developer Relations at Workday. They discuss Nick's journey into the Workday ecosystem, Workday Extend, DevCon, Built on Workday, and the importance of empathy in technical communication. They explore the evolution of Workday Extend and the significance of community building among developers. The conversation also highlights the value of hands-on learning at events like DevCon and emphasizes the need for collaboration between technical and functional experts. In this conversation, Nick Moores and Keith Bitikofer discuss the evolution of t...
2025-03-1446 minWorkday GoldGovernance and Standards for Workday SoftwareSend us a textIn this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Governance and Standards’ of Keith’s book and delve into the intricacies of governance and standards within Workday. They explore the importance of having a clear understanding of governance, the necessity of establishing an escalation path for decision-making, and the nuances of release management and deployment methodology. The conversation emphasizes the balance between structure and flexibility in organizational processes, aiming to enhance the effectiveness of Workday support. They delve into the intricacies of change management within Workday, emphasizing the imp...
2025-03-0746 minWorkday GoldBest Practices about Workday Student with Kristina KelpeSend us a textIn this episode of Workday Gold, Keith Bitikofer interviews Kristina Kelpe, a consultant specializing in Workday Student. They discuss Christina's journey into the Workday ecosystem, the unique aspects of Workday Student compared to other systems, the challenges of implementation, and the importance of user experience and best practices in higher education technology. In this conversation, Kristina Kelpe and Keith Bitikofer discuss the complexities of implementing Workday in higher education institutions. They explore the importance of understanding system integrations, the flexibility of Workday, and the necessity of long-term planning. The conversation emphasizes the significance...
2025-02-2842 minWorkday GoldLeadership and Product Ownership of Workday SoftwareSend us a textIn this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Leadership and Product Ownership’ of Keith’s book and explore the themes of leadership and product ownership within the Workday environment. They discuss the importance of building relationships and understanding the dynamics of influence, distinguishing between positional and relational influence. The conversation emphasizes the need for effective communication and storytelling to highlight the achievements of Workday and the support team within a given Workday customer.They discuss the importance of effective communication within teams. They explore how Workday's strate...
2025-02-2144 minWorkday GoldSuccess Matters: How Do You Measure It in the Workday Space?Send us a textIn this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 9 “Success Matters: How Do You Measure It?’ of Keith’s book and explore the complexities of defining and communicating success in the context of Workday implementations. They discuss how success can be defined differently depending on the perspective of various stakeholders, including leadership, end users, and support teams. The conversation emphasizes the importance of gathering feedback through surveys and discussions to understand how different groups perceive success. They also discuss the importance of understanding leadership perspectives, navigating changes in lea...
2025-02-1444 minWorkday GoldWorkday Insights from a Solutions Architect (Part 2)Send us a textIn this episode, Keith Bitikofer interviews Demetrio Wazar-Santana, a Workday Solutions architect, about the capabilities and applications of Workday Extend. They discuss Demetrio's journey with Extend, its features, development processes, real-world applications, and the new 'Built on Workday' initiative. The conversation emphasizes the importance of understanding user needs and leveraging technology to create effective solutions within the Workday ecosystem.Takeaways- Workday Extend allows for the creation of custom applications within the Workday ecosystem.- Demetrio's journey with Extend began with a focus on automation and problem-solving....
2025-02-0730 minWorkday GoldWorkday Insights from a Solutions Architect (Part 1)Send us a textIn this episode of Workday Gold, Keith Bitikofer interviews Demetrio Wazar-Santana, a seasoned Workday Solutions Architect. They discuss Demetrio's journey in the Workday ecosystem, the importance of understanding both implementation and post-production phases, and the critical role of documentation and change management in successful Workday projects. The conversation also covers the significance of user engagement in testing, data quality ownership, and aligning Workday solutions with business goals. Demetrio shares valuable insights from his recent stabilization projects and emphasizes the need for effective stakeholder engagement and governance.Takeaways- The role...
2025-01-3133 minWorkday GoldManaging Your Workday Team WellSend us a textIn this episode of Workday Gold, Keith Bitikofer and co-host Christian Delcid discuss key themes from chapter 8 “Managing Your Workday Team Well,” in Keith's book, Workday Gold Support Model Edition. They discuss effective team management and employee engagement within the Workday ecosystem. They explore the importance of providing authentic feedback, stepping out of comfort zones, and the significance of intentional leadership. The conversation also highlights creative ways to celebrate progress and foster a positive work environment, especially in a remote setting. Takeaways- Providing feedback can be ne...
2025-01-2432 minWorkday GoldBuilding Capacity Within Your Existing Team (Part 2)Send us a textThis week, Keith continues his conversation with Christian Delcid about chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within existing teams, focusing on effective delegation, the importance of understanding team preferences, and how to manage support services like AMS (application management services). They also delve into the nuances of submitting support tickets and the art of troubleshooting, emphasizing the need...
2025-01-1741 minWorkday GoldBuilding Capacity Within Your Existing Team (Part 1)Send us a textThis week, Keith speaks with Christian Delcid about the first part of chapter 7 in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Capacity Within Your Existing Team.”In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss strategies for building capacity within teams, particularly in the context of Workday software support. They explore the challenges of managing workloads, the importance of tracking time to understand projects versus daily support work and strategies for handling incoming requests. The conversation also touches on the potential of A...
2025-01-1035 minWorkday GoldStaffing for WorkdaySend us a textIn this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss Chapter 6 of Keith’s book, Staffing for Workday, as well as the intersection of AI and Workday, focusing on the staffing challenges within the Workday ecosystem. The conversation emphasizes the need for creativity in sourcing talent and the significance of understanding both functional and technical aspects of Workday. In this conversation, Christian Delcid and Keith Bitikofer explore the dynamics of HR and IT roles within Workday, emphasizing the importance of curiosity and adaptability in tea...
2025-01-0343 minWorkday GoldMastering Workday Support: Strategies for SuccessSend us a textIn this episode of Workday Gold, Keith Bitikofer and Christian Delcid explore various strategies for supporting Workday users effectively. They discuss the importance of personal growth, building relationships with other customers, understanding user needs, and the significance of experimentation in the workplace. The conversation also delves into the challenges of operating in a firefighting mode and the necessity of strategic decision-making to enhance productivity and satisfaction in the Workday ecosystem.In this conversation, Keith and Christian talk about:Building relationships with other customers is crucial.Listening to...
2024-12-2044 minWorkday GoldBuilding Your Own Personal BrandSend us a textThis week, Keith speaks with Christian Delcid about building your own personal brand. In this conversation, host Keith Bitikofer talks to Christian Delcid as they explore the importance of personal branding, particularly in the context of the Workday ecosystem. They discuss how personal branding serves as a digital interview, the significance of networking and building relationships, and the role of podcasting in establishing credibility. The conversation also touches on the challenges and strategies of content creation, the impact of social media, and the long-term value of publishing a book as a m...
2024-12-1342 minWorkday GoldHandling Support RequestsSend us a textThis week, Keith speaks with Christian Delcid about the 4th chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Handling Support Requests.”In this episode of Workday Gold, host Keith Bitikofer speaks with Christian Delcid as they discuss various aspects of supporting Workday, including handling support requests, the importance of change management, and the role of communication in ensuring successful outcomes. They emphasize the need for thorough testing, user involvement in release management, and the significance of building relationships with end users to enhance the over...
2024-12-0640 minWorkday GoldBuilding Your Workday Support Model (continued)Send us a textThis week, Keith continues his conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.”In this episode of Workday Gold, Keith Bitikofer speaks with Christian Delcid as they delve into the intricacies of managing Workday systems, focusing on the importance of distinguishing between configuration and transactions, budgeting for flexibility, governance in multi-company environments, and establishing defined processes for support requests. They also discuss the significance of backlog management and technical debt, emphasizing the need...
2024-11-2937 minWorkday GoldBuilding Your Workday Support ModelSend us a textThis week, Keith has a conversation with Christian Delcid about the 3rd chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building Your Workday Support Model.”In this episode, Keith Bitikofer speaks with Christian Delcid about the latest features in Workday R2, including AI tools that enhance user experience. They delve into the importance of building a robust support model for Workday, emphasizing the need for collaboration between HR, IT, and finance. The conversation highlights the role of a Workday Product Owner in aligning system capa...
2024-11-2238 minWorkday GoldBuilding a Foundation (continued)Send us a textThis week, Keith continues his conversation with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation.”In this episode, Keith and Christian discuss the intricacies of supporting Workday, focusing on evaluating support structures, establishing healthy processes, and the importance of change management. They explore how organizational complexity impacts support staffing needs and the necessity of adapting to constant changes within the Workday ecosystem.In this conversation, Keith and Christian talk about: How evaluating your Workd...
2024-11-1535 minWorkday GoldBuilding a FoundationSend us a textThis week, Keith speaks with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation”In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss key insights from Workday Rising and delve into the foundational aspects of supporting Workday. They emphasize the importance of understanding the minimum viable product during implementation, the stabilization phase post-launch, and the necessity of aligning organizational policies before configuring the system. The conversation also touches on the...
2024-11-0838 minWorkday GoldBuilding a FoundationThis week, Keith speaks with Christian Delcid about the second chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “Building a Foundation”In this episode of the Workday Gold podcast, Keith Bitikofer and Christian Delcid discuss key insights from Workday Rising and delve into the foundational aspects of supporting Workday. They emphasize the importance of understanding the minimum viable product during implementation, the stabilization phase post-launch, and the necessity of aligning organizational policies before configuring the system. The conversation also touches on the strategic role of Workday within orga...
2024-10-2838 minWorkday GoldWhat Makes Workday Different from Legacy Systems?Send us a textThis week, Keith speaks with Christian Delcid about the first chapter in Keith's new book, Workday Gold: Software Support Model Edition. The chapter is entitled “What Makes Workday Different than Most Legacy ERP Systems?”In this episode, Keith and Christian explore the fundamental differences between Workday and other legacy systems, highlighting Workday's ability to streamline business processes and empower non-technical users. They also discuss the implications of Workday's business model, including the functionality of Extend and the coming app marketplace. Additionally, they touch on Workday's constant evolution and the need for Work...
2024-09-1247 min
Unsafe Harbor: a podcast about Workday#2 - Keith BitikoferIn this episode, we’ll be talking to Keith Bitikofer. Keith is a wealth of Workday knowledge and insight. He is the author of the book “Workday Gold: Software Support Model Edition”, he’s been a regular speaker at Workday Rising & DevCon, and he’s personally coached dozens of people across the ecosystem.
With his 30+ years of IT experience and his experience being Early Adopters to functionality like Workday Learning, Prism, & Extend, Keith has a developed unique perspective on where the ecosystem has been and where it could potentially go. I’m so thrilled to share my conversation...
2024-09-1238 min