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ADAPT InsiderPersonalisation at scale raises the stakes on trust and governance, says Village Roadshow’s cyber leadCustomer experience, data strategy, and resilience do not operate the same way across every business model.At Village Roadshow, the challenge is sharper because cinemas, theme parks, and film distribution each run on different customer expectations, planning cycles, and technology needs.Keyur Lavingia, Head of Cyber Security at Village Roadshow, outlined how the organisation is trying to tailor experience and innovation to each part of the business without creating fragmented governance or inconsistent trust. Key takeaways:Tailor digital and operational decisions to each business model without letting governance drift.Data-driven personalisation i...
2026-06-2314 min