Shows
IEDA PodcastLuke Powers: Stayin’ Alive – The Customer Parts PredicamentOne fleet manager has estimated his company loses $112K every day a machine is down. If your customers had a theme song, it would be “Stayin' Alive,” because their No. 1 priority is keeping their iron running. To do so, they need parts–and fast. But besides speed, they also need an easier path to their dealer’s expertise and an overall better buying experience. Luke Powers, founder and CEO of Gearflow, says contractors don’t want to shop online for the parts they need–they want and need the expertise of their local dealer, but they want faster access to you. ...2024-07-2635 min