Shows
Collision Coffee TalkState Farm Buying A Good Defense and Adjuster Bad Faith On DisplayIn this episode of Collision Coffee Talk, we unpack several major developments that could significantly impact insurers, adjusters, and collision repair shops right now.We start with State Farm’s $4.6 billion dividend refund to policyholders and why the timing matters. We connect the announcement to the long shadow of the Avery v. State Farm litigation and discuss how historical court findings, ongoing legal pressure, and multiple pending lawsuits in California, Oklahoma, and Illinois may be influencing insurer behavior today. Is this simply a customer goodwill payment — or a risk management strategy?Next, we dive into a to...
2026-03-021h 30Collision Coffee TalkBad Faith, Certified Repairs & Wire Harness Repairs — This Week in Collision ClaimsThis week we’re covering some of the biggest conversations happening right now between body shops, insurers, and regulators — and why they actually matter to YOU!We break down a developing bad-faith discussion involving a major insurer, what “certified collision” really means from a legal liability standpoint, and why OEM repair procedures are becoming one of the most important — and most misunderstood — issues in modern vehicle repairs.We also talk about:• A fraud warning coming out of Washington and what shops and adjusters should learn from it• The growing ADAS confusion after recent industry missteps• Whether ins...
2026-02-231h 24Collision Coffee TalkSafelite Fraud? From STP to STFU In Claims and Industry Standard ExplainedIt actually was a busy week of making people angry and starting fights online. We'll break down how the MN Department Of Insurance is handing out fines moving STP to STFU. State Farm has a few days left on the discovery mandate in Oklahoma. While we wait to see what new delay tactic they will use, let's talk about how they denied their own employees claim who was dying of Cancer. Pour a cup..... here we go!
2026-02-161h 26Collision Coffee TalkJudge Is ANGRY with State Farm and IA is Arrested for Right to Appraisal FileStop me if you've heard this one. A judge is really angry at State Farm and IA was arrested and booked over his email in a Right To Appraisal Umpire decision. This is a really good episode! The REAL National Association , ASA and why it has to be our focus in 2026Bodyshop ICE Judge Orders State Farm To Produce Paint Sales Are DOWNIA’s Arrested! LKQ Is On the BlockThe Wage Crash of 2025 What Job Is Next? asTech Keeps Talking…. DOJAI and Attorneys The REAL Frau...
2026-02-091h 30Collision Coffee TalkCrimes Insurance and State Farm's Settlement BONANZA!Put on your tin foil hat and pour a cup of coffee. For this episode we're going down the rabbit hole. Learn how the legal battle in Oklahoma with State Farm actually points to a far deeper intent and problem(s) for collision repair shops. We'll also talk about some scams and ICE problems.
2026-02-021h 29Collision Coffee TalkasTech BEGS For Forgiveness and State Farm Is Running SCAREDYou take one week off and things get crazy! On Monday Opus and asTech officially announced their intent to merge the companies after the story had broke back in November during SEMA. Why wait so long? Well the Department of Justice (DOJ) seems to be interviewing half the industry stating they are doing an anti-trust investigation on the merger. Then for some reason..... last week during CIC, asTech felt the need to head to the mic and beg the industry to forgive them for their GEICO deal. Yeah, this one is good. Pour an extra la...
2026-01-261h 35Collision Coffee TalkProgressive Adjusters Perform Safety Inspections and CCC Antitrust IssuesSometimes the truth is stranger than fiction and the latest statements from Progressive are out there. Can you imagine the field adjuster 4 weeks on the job that can not change a flat tire is now in charge of the inspections after a collision and customer safety? Don't worry, they send you a picture.
2026-01-121h 03Collision Coffee TalkGerber and State Farm Gets Thick and Are Jobbers Inflating List PriceWe took a week off and came back to a new year and new problems within the Collision Repair Industry. Let's kick this year off right: German Car Manufactures opposite repair strategies How Can Propaganda Help Shops With Short Pay Tesla Keeps Taking Hits What's the greatest lie told to shops?
2026-01-051h 35Collision Coffee TalkCCT: State Farm Racketeering and The asTech CircusIt's the Christmas episode. Well really it's just the last episode before Christmas and the industry is taking no time off for the Holiday In this episode: State Farm Faces Raketeering Lawsuit in Oklahoma Copart Uses AI To Call Bodyshops... and fails asTech Circus Expands With Roadtrips Progressive Adjuster Qualifications Testing Claims Fraud and Adjuster Bias With Bodyshops and AI
2025-12-221h 19Collision Coffee TalkCCT: Is Florida Ending AI For Auto Claims? Walmart Ruins Collision. ADAS Paint Recall Is SERIOUSIt seems things are not going to slow down as we enter the last weeks of 2025. Florida is taking steps to end the way insurers use AI in claims State Farm Has Comments On AI and How Adjusters Should Adjust Why are adjusters terrifed of making decisions Total Loss Strategy or Settlement Negotiation? Hyundai Paint ADAS Recall Is More Important Than You Think
2025-12-151h 19Collision Coffee TalkCCT: State Farm Attorney Makes HUGE Mistake, 3M Admits Truth and Shops Should NOT Write EstimatesThis industry seems to think that shops will never connect the dots. That has most of the sport coat mafia thinking the answer to every question is to just deny and deflect. Maybe some of that is starting to catch up to Attorney Generals and Judges. In this epiosde: 3M FINALLY admits to Amazon Store State Farm Attorney Makes HUGE Mistake In North Carolina Court Filing There Is A Reason For Mitchell, PartsTrader and State Farm Connections With AWS from Amazon Boyd Gerber Is Trying To Trick You With Plastic Repair Council Shops N...
2025-12-081h 00Collision Coffee TalkCCT: State Farm Picks Gerber and Litigation Points At Safety InspectionsIt's another jam packed episode as the world turns in the drama of Collision Repair State Farm Singles Out Gerber Cancel All Your Trade Publications In Protest Do You Know Your Tools: Estimating SystemsFord and Amazon Make a Deal State Farm Says It's Only 96 Hours Problems With Honda and Aftermarket Headlamps OEM Safety Inspections and Lawsuits Insurers Waive Rights In Subrogation Another AI Fail
2025-12-011h 27Collision Coffee TalkCCT: Progressive Has A Reason For Not Paying Material and GECIO Al Capone ConnectionHappy Thanksgiving Week. On this episode of Collision Coffee Talk we talk about: The reasons Progressive Insurance says they will not pay for paint and material expenses proven with invoice Why do we really do this job of Collision Repair General Motors Dealers across the USA are revolting over Caliber Collision locations inclusion in certified shop locators Hyundai makes deal with Crash Champions for warranty refinish work Sharp increase in workplace violence sparks discussion around HR training Death and Taxes are the two things you can’t avoid and GEICO is having a hard ti...
2025-11-241h 01Collision Coffee TalkCCT: Gerber Makes Disturbing Announcement and Progressive Sins AgainIt's another rant filled episode of Collision Coffee Talk and this time she's not holding back. We'll talk about the VERY disturbing press release that came out from Boyd Gerber that provides some chilling insights to the future of repair. Insurance companies continue to make errors with policy application and it's presenting some slam dunk Bad Faith suits There is a new bully in town around total losses Industry Association brings a pillow to a gun fight in Vegas.
2025-11-171h 16Collision Coffee TalkCCT: Insurance Bias Leads To Bad Faith / Is CCC In Trouble? / Tesla Insurance FAILS.The best part of any industry event is the amount of gossip and drama that unfolds. In the middle of everything, some interesting information was released. But the desert of Las Vegas was not the only place the industry gathered. The insurers were in Orlando, FL to discuss claims technology and process. In this episode of Collision Coffee Talk: Tesla Insurance Fails in Claims again Insurance Claims Training Leads to Bad Faith State Farm and Politics Is CCC In Trouble? OEs Continue To Deal Shops and Consumers Away in Certification Programs Literacy and OE...
2025-11-101h 27Collision Coffee TalkCollision Coffee Talk: State Farm Sued By DOI and Bodyshops Sue Governor of OklahomaIt's industry tradeshow week so we're going to throw some shade and talk about some news in this weeks episode. State of Illinois Files Suits Against State Farm Bodyshops of Oklahoma sue the Department of Insurance and Governor Voice Activated Measuring Should Insurers Be Kicked Out of Industry Meetings The Bankruptcy Disrupting the Auto Industry Michigan Towing Laws Hit The House Are Insurers Out of Control?
2025-11-031h 07Collision Coffee TalkCollision Coffee Talk: Credit Crash for Industry Champions and The Waffle House of Collision RepairA trucking company, Waffle House, and the collision industry are connected in surprising ways, including a potential warning for the industry. We discuss concerns over specific terms in the State Farm Select Service agreement that have many worried. An insurer lost three lawsuits to a bodyshop due to their attorney’s reliance on ChatGPT for drafting documents, which proved incorrect. Additionally, Carlyle recently warned about credit risks that could impact Crash Champions and other MSOs in the sector.
2025-10-271h 31Collision Coffee TalkCollision Coffee Talk: Liberty Biberty Bad Faith and Alcohol In Collision RepairWe spent last week up in the Northeast visiting New York and New Jersey, but there was a few things of intrest and a claims conferecne to review. In this weeks episode we'll discuss: Liberty Mututal and Pre-Meditated Bad Faith? State Farm and Elitek Pricing Agreements Insurer Tech Conference 2025 Alcohol and Collision Repair? We Launch a New Service That Is 100% Guaranteed To Get Us Sued! AAA Studies Nighttime Pedestrian ADAS
2025-10-201h 22Collision Coffee TalkCollision Coffee Talk: State Farm Sued For Using AI in Claims and BASF Sell Is CompleteWe have a lot to cover this morning in the industry! It was only a matter of time, but State Farm is facing multiple class action lawsuits over their use of AI in claims handling. How will this effect shops that also use AI tools to complete estimates and look up procedures? Tesla total loss issues and problems created with how they handle vehicles damaged and use of their owned charging stations. We also find cars all over the world that were sold through USA salvage auction providers. Other News: BASF Sell Is Complete Jeep...
2025-10-131h 32
Body Bangin'The 4 Mindset Shifts Every Shop Owner Needs | Ep. #130This week, we're doing something different. We’ve pulled together 4 of the most powerful, no-BS moments from past Body Bangin’ episodes, the kind of insights that shift how you think, lead, and grow.Here’s what’s inside:#45 — Changing the Way We Communicate is Key (with Kristen Felder)→ Why relationship-based communication matters more than transactions. Kristen breaks down how knowing your customers as people, not just “the Camry,” transforms trust and service.#58 — Use the Appraisal Clause to Get Paid (with Billy Walkowiak)→ Shops often fight the wrong battles. Billy lays out the legal mechanics o...
2025-10-0931 minCollision Coffee TalkCollision Coffee Talk: Tesla Slapped By DOI Progressive Makes Legal Mistake State Farm Drops LaborIt's been a busy week for our industry. Lets talk about a few growing stories Automomous Car Gets Traffic Ticket AirPro Takes Another Court Loss Tesla Is Slapped By The California DOI State Farm Drops Labor Rates Across The USA Is ADAS a Financial Cliff For Investors
2025-10-061h 16Collision Coffee TalkCollision Coffee Talk: DRPs Are Bad Faith! Shops Cross The Legal Line & Toby is Back!It's a long episode be we have some exciting things to talk about! Understanding "Sticker Shock" in Collision Repair DRP's Are Bad Faith Toby Chess is BACK! Rules and Regulations for RTA Claim Volume Takes HUGE Dip Shops Cross The Line In Supplement Handling We're Going on the Road!
2025-09-291h 41Collision Coffee TalkCollision Coffee Talk: Tesla Admits Problem! DRP Nightmare and Insurer Premeditated Actions TPAYou have got to hear the latest developments across the world of insurance, OEM and collision repair. Grab your cup, this one is a bit crazy!GM Website Revels Deeper Issues with Certification and Locator The Consolidation Game Has Ended, or Is it Now Just Being Played With Independent Shop Owners Dramatic Changes On The Horizon For DRP Contracts That Will Effect EVERY Bodyshop 3M Gives Award To Employee For Innovation Tesla Admits Problem After NHSTA Opens Investigation Into Door Handles Have an Insurer and TPA Entered Into A Premeditated Subrogation Collection Strat...
2025-09-221h 19Collision Coffee TalkCollision Coffee Talk: Tesla Is Burning and Copart Declares WAR on BodyshopsAs Fall approaches, major developments continue in the Collision Repair Industry. Tesla faces new legal challenges, hackers target original equipment manufacturers, and Copart intensifies its stance against bodyshops and repairable vehicles. Meanwhile, Michigan has issued strong guidance to insurers regarding claim handling in a recent total loss case.
2025-09-151h 18Collision Coffee TalkCollision Coffee Talk: She Started A Fight and It's Bad! Shop Sued For ADAS! DRP Fails…… AgainIt’s Labor Day and we know it’s not just us who is working in the collision repair industry. This morning we’re going to tackle some uncomfortable topics and call out a few problems. 0:00 Welcome 5:19 DRP Fails Post Repair Inspection… Shocker 22:02 EV Sales Are Dumping 24:26 Michael Jordan Sued For NASCAR Text Messages??? 25:37 OEs Stop ADAS Level 3 Production As Stocks Fall27:58 Tesla Fails To Report Accidents, NHSTA Opens Investigation 33:32 US Government Defines “Crash” 37:11 Ford Reports Most “engaged” Driver Assist Feature On Trips Less Than 20 min 40:37 Level 2 ADAS Regulation and Collision Repair 42...
2025-09-021h 35
PunkastKristy Martinez with JASE FELDERPUNKAST BACK TO SCHOOL MINISERIES SPECIAL!“Alternative in the I.E. 2000s and more in the Inland Empire” (part 1 of 3)If you couldn't already tell by the title for Part 1, we, here at the Punkast, have a REALLY special summer mini-series for you! Your regular host, Jessica Schwartz, is handing the mic over to Kristy Martinez, a PhD Candidate in Musicology at UCLA and the OG TA for UCLA's "Punk" online course, who does amazing, compelling work (see 'host bio' below), and is bringing exciting guests into the Punkast mix for your 'back to scho...
2025-08-3053 minCollision Coffee TalkCollision Coffee Talk: Insurance Claims, Mental Health, Tesla Fire, DRP Repair Issues, Industry NewsCollision Coffee Talk: Insurance Claims, Mental Health, Tesla Fire, DRP Repair Issues, Industry News• Collision Repair Industry Updates• Insurance Claims Explained• Mental Health in Collision Repair• Tesla Fire Incident Discussion• Direct Repair Programs (DRP) and Vehicle Safety Challenges• Consumer Education: Blending in Paint Repair• Bloomington Collision Center New Neighbor Announcement• SATA's 100th Anniversary Celebration• Fire Safety: More Than Just Tesla—Industry Highlights• Homeowners Association Issues Affecting Collision Professionals• Negative Equity Trends in Total Loss Claims• Progressive Insurance Reports 34% Net Profit for July• Market Conduct Studies and Rental Tracking Agreements...
2025-08-251h 20Collision Coffee TalkCollision Coffee Talk: Mr. Bad Faith Interview and Allstate Makes HUGE Email MistakeIt's no secret how we feel about legal issues and Bad Faith situations. You'll want to check out this interview and see how it effects collision repair. We're also going to talk about some of the comments left lately on past episodes.
2025-08-181h 37Collision Coffee TalkCollision Coffee Talk: The Champion’s Crashing? ADAS Is Terrifying and Ransomware Attacks IncreaseCollision Coffee Talk: Are The Champion’s Crashing? ADAS Is Terrifying and Ransomware Attacks Increase It’s true, we are the best at what we do, and this week’s Collision Coffee Talk says it all. We’ll dive into the Moody’s financial downgrade of Crash Champions from stable to Negative. What does that mean, not just Crash, but for every MSO or DRP dependent shop in the industry. What are the outlooks and potential consequences of reliance on Insurance Companies. Also in this episode: ADAS Testing Is Terrifying (Get Link to Whitepaper Below) OEM’s Are De...
2025-08-111h 11Collision Coffee TalkCollision Coffee Talk: Caliber Makes An Exit Plan and Tesla Is Smacked By Jury In FloridaIt was an interesting week in the world of Collision Repair. As we kick off the first full week of August, lets talk about a few things. The Absurdity of leaders in this industry Caliber Files For Intial IPO Is Journalism In Our Industry A Hoax? Tesla is hammered by a Jury in Florida and the DMV in California Are current pay models holding back the industry State Farm Allows Interns To Handle Auto Claims AI is officially for dummies, MIT releases a study. Yes AI makes you an idiot.
2025-08-041h 18Collision Coffee TalkCollision Coffee Talk: Ford Sucks! Association Issues Apology And Math with Mike AndersonAll jokes and memes aside, it is now official from the US Government... Ford officially sucks at making vehicles. No reallly, they now hold the record for most recalls issued in a single year by any OE EVER and it's only July. Still plenty of them to raise that number to something that most likely no OE will ever take from them. But, how does that effect the way bodyshops approach collision repair, especially those that are Ford Certified Collision Centers? In other news, Association issues an apology and retraction, Math lessons from Mike Anderson and...
2025-07-3151 minCollision Coffee TalkCollision Coffee Talk: Progressive Makes Class Worthy Legal Error and The Just Jack Awards!The Just Jack Award(s) Introduced Progressive Makes Class Worthy Legal Error with DV Letter OEs Going After Their Own Dealers? They Don’t Make Em’ Like They Use To! Late Model vs Classic Collision Replevin Cases Increasing On East Coast AI Lawsuits Increasing
2025-07-221h 12Collision Coffee TalkCollision Coffee Talk: Used ADAS Sensors And Progressive Tactic Backfires!Welcome to Monday July 14, 2025 and Collision Coffee Talk. In this episode we cover Insurers and LKQ Corporation List Used ADAS Sensors as Parts In Estimating Systems State Farm Doubles Down On Seatbelt Safety Inspections As Included Progressive Adjuster Defines A fail in Negotiation With Bodyshop CARSTAR shop in NY With Repair Fails Found In Post Repair Inspection Kentucky Updating Total Loss ACV Evaluation Website/Servies in Bill Fun with Garagekeepers Policy Lawsuit That Involved BMW
2025-07-1456 minCollision Coffee TalkCollision Coffee Talk: Clownsultants and AI Are Dumb!It's late but it's here. In this episode of Collision Coffee Talk we'll Discuss: Using AI for Vehicle Repair Or Claims Communication Clownsultants Need To Know Their Role Driven Brands and State Farm Make Huge Safety Decision Auto-Owners Allows DRPs Total Loss Charges Toyota Steps in Legal Nightmare WA Insurance Commissioner Starts Board To Oversee AI Use in Claims.
2025-07-071h 12Collision Coffee TalkCollision Coffee Talk: SCRS Is Wrong, I-CAR Is Right and CCC is Canceling CustomersAfter a miss last week due to court, we're back and taking on some people and organizations in the industry head on. CCC is Canceling Customer Accounts I-CAR Does The Right Thing WIth Their Board... Sorry SCRS Progressive Claims #1 Insurer Hertz Is Scanning Cars For Damage At Airports MA Storage Lawsuit Favors Insurer
2025-07-071h 05Collision Coffee TalkCollision Coffee Talk: AM Parts DANGER! Shelter Creates Total Loss Unit To Control BodyshopsOverall a pretty peaceful week for us, but more jobs slashed around the industry even in associations. So we're asking, what do you want to see change? What are you upset about? Fire off your issues! Ohh yeah, Aftermarket Parts continue to cause more problems and it's putting consumers lives in danger. Shelter Insurance is re-forming total loss units to bring bodyshops under control. Yeah, you'll get a laugh out of that one as well.
2025-06-1653 minCollision Coffee TalkCollision Coffee Talk: Fentanyl, New Jersey and Abandon Ship!!!!While it was a very... very slow week in the collision repair news world it was at least a strange one! Bodyshop liablity and Fentanyl claims New Jersey sents RTA bill to the floor Speeding by Make and Model?? Cargo ship carrying EV and Hybrids catches fire south of Alaska Mazda Recall is reminder to Estimators to check every time.
2025-06-0947 minCollision Coffee TalkCollision Coffee Talk: CCC, CARFAX and BMW With A Liability Twist!As a news week it was slow, but that does not mean there isn’t a lot to talk about. Kristen dives in on some things that have been bothering her and the industry lately. CCC and Carfax Saga ContinuesCCC and BMW Make Announcement Dangers Of An LLC Drive By Inspection Liability Direct Repair As a Weapon
2025-06-021h 18Collision Coffee TalkCollision Coffee Talk: DRP Shops Complain About DRP? WTF???It was a week of double takes. DRP shops complaining about DRP programs and CAPA complaining that they some people were making knock off copies of their certification. You really just can not make up that amount of comic irony. In other news; The former CEO and Chairman of the Board of Progressive dies in a Tesla crash Tesla seems to want to review shop estimates before the custome can see them or an insuer. More insurers asking for shop invoices Mercedes will consolidate US operations into Georgia
2025-05-271h 12Collision Coffee TalkCollision Coffee Talk: US Senate Questions Allstate | Tesla Stinks At Insurance and Shops Are SuedEpisode 35 is packed with anger and irony! What is happening with the Senate hearings questioning State Farm and Allstate? Why shops should NOT be sharing the video or making any comments. Why are adjusters so hard to deal with these days? Gerber has a hiring freeze and big plans Insurers continue to file lawsuits against bodyshops Tesla is really terrible at insurance claims Wisconsin releases a compliance tool to help bodyshops
2025-05-191h 06Collision Coffee TalkCollision Coffee Talk: MSO Cancels Lease and Why Insurers Say NoTake a week off and there is so much to catch up on! More MSOs Cancel Leases asTech Spiral Continues Teardown and Storage LawsWhy Insurers Say No OE Credibility OE Liability OE Defense What’s On The Shelf : PPG Pete The Painter
2025-05-191h 11Collision Coffee TalkCollision Coffee Talk: She’s BIG MAD With Progressive! Shops Dropped From DRP And OE ProgramsIt’s no secret that Kristen has a temper, but she has never been this mad with an insurer before. Stick around for all of this episode.Shops Removed From DRP Programs OE (Tesla) Removing Shops For Insurers Report Calls For More OE Shops?? asTech Continues Problems Progressive Supervisor In BIG Trouble! Progress On RTA Bills P&M Inflation Continues
2025-04-2942 minCollision Coffee TalkCollision Coffee Talk: OE Picks Progressive As Their Insurance and Fight Breaks Out Over RefinishYou’re going to be shocked but we’ve got another State Farm Problem!
2025-04-2257 minCollision Coffee TalkCollision Coffee Talk: State Farm Labor Rate DRAMA and Shop Executive FIRED!It's a double dose of State Farm Drama this morning as we discuss their recent and sweeping labor rate regression along with some cases of MSO's being assigned claims AFTER customer selects independent bodyshop. Add to that a bodyshop executive is rumored to have been fired over Post Repair Inspections and the California Insurance Commisioner is eating and drinking his way around the world.
2025-04-221h 02Collision Coffee TalkCollision Coffee Talk: State Farm, Paint Companies, OEs, Total Losses and Anti-Trust IssuesThe water is not the only thing rising around the collision repair industry this week. The Collision Collective is firing up. What's the real problem with SCRS Blend Study State Farm Takes New Low In Total Loss Handling Should Paint Companies Be Involved in Certified Collision California Keeps Attacking Shops Glass Association Files Anti-Trust Complaint Against Safelite
2025-04-1354 minCollision Coffee TalkCollision Coffee Talk: Insurer STEALS Total Loss From Shop and State Farm Files Lawsuit vs ShopIsn't always the way it goes. You take a few days off for Spring Break and the whole industry seems to implode! Kristen came back to an inbox full of emergencies and problems. Some of them will make you think it's April 1st not March 21st. In this episode: Who owns a bad calibration? Collision Collective Women in Collision Stolen Total Loss by Insurer State Farm Files Replevin Suit Solera is now 'Junk' AsTech opens their mouths again and it's not getting better Progressive settles BIG case Shelter...
2025-03-311h 21Collision Coffee TalkCollision Coffee Talk: Honda Has Privacy Problems and Gerber Just Has Problems!This week: - Honda Cited For Privacy Violations Could Impact Certified Collision Programs - The Old Guys in Sports Coats Have Had Their Day, Don't Fit In Move Your Career and Business In A New Direction - Gerber Lays Out Financial Troubles That Really Are The Whole Industry - MSOs Are Sending Out Notice Of Non-Renewals On Lease Agreements - Do We Really Need More Techs? - Insurers Forget Past Lawsuit Losses With Current Total Loss Handling
2025-03-311h 14Collision Coffee TalkCollision Coffee Talk: Adjusters Ask DOI Help Them With Claims, USAA Hit with $114 million Bad FaithGood Morning!Farmers Adjusters Beg State DOI to help them ADAS Legal Issues Present new Problems State Farm and the Tinder Box DateMissing Total Loss Vehicles Safelite Settles $31 Million Fraud Case USAA Hit with $114 Million bad Faith Verdict California Shop caught in bait trap by the BAR Arkansas Attorney General sues Allstate Will Tariffs Affect Collision Repair?
2025-03-1759 minCollision Coffee TalkCollision Coffee Talk: Adjusters Practicing Law Without License!It might not be steering and it might not be Tortious Interference, but too many adjusters are engaged in practicing law without a license, lets talk about it. Also: - Paint Labor hours going in the wrong direction - Oklahoma Looking To Pass Bill to Stop bad rebuilds - STOP looking for easy buttons. It may cost you more than you can imagine.
2025-03-1029 minCollision Coffee TalkCollision Coffee Talk: Allstate and Liberty Adjusters In Hot Seat!! Is State Farm Broke?It is better to thought an idiot then to type and prove it! In this episode we cover the claims and public posting by Liberty Mutual Safeco and Allstate Adjusters. - State Farm AA rating changed to Negative and placed on credit watch! - Bodyshops and their Bills continue to march through legislation - Are bodyshops charging too much for 'teardown'?- Are you talking to a human or AI when scanning a vehicle? - ADAS and Radar Compliant Paint
2025-03-0351 minCollision Coffee TalkBreaking News: asTech Makes HUGE Statement to Industry Publication Regarding CalibrationsThe saga around asTech and their agreement with GEICO took a shocking turn on Monday February 24, 2025. In an email sent to Repairer Driven News (RDN), asTech Senior Vice President of Marketing Kennedy Taylor stated information shared in a video by Mike Reynolds, Mobile Automotive Services Solution President in December of 2024 around a radio interview that also featured Chris Chesney, Repairify Vice President of Training and Organization was outdated due to a company policy change on November 5, 2024. And it went downhill, very fast from there. Read the full article from RDN: https://www...
2025-02-271h 09Collision Coffee TalkCollision Coffee Talk: BMW Ends Certification For DRPs? What Is Constructive Total LossI was a slower than normal week in the news, but the things that popped up deserve some discussion. - Arkansas passes law that leinholders must be on all payments even rental - State Farm moves to eliminate OE glass from use - BOI is back on for shop owners - What is a Constructive Total Loss? Can an insurer total a car regardless of how much the repairs cost?
2025-02-2454 minCollision Coffee TalkCollision Coffee Talk: Allstate DEMANDS Story Removal and Adjuster Fails Test 5 Times!It’s Monday February 17, 2025 and we’ve got another content jammed edition of Collision Coffee Talk. The only NON-Sponsored podcast in the industry. This week we cover:- New insurance companies that face insolvency and liquidation. - Allstate DEMANDS blog site Futurism remove article or make extensive “corrections” via change request format similar to auto repair estimates. - asTech parent company Repaify files motion to dismiss lawsuit filed by another Repairfy holdings company, but former employees write in to tell his about missing Ferraris?? - Illinois collision association sponsored bill has majo...
2025-02-241h 01Collision Coffee TalkCollision Coffee Talk: Liberty Mutual Legal Dept Upset and Kristen Hates DRP!Last week was an hurried episode due to class, but now she has all the time and a lot of people…. We mean things to talk about. - Why industry meetings miss the point of the math problem - Liberty Mutual employee post generates lots of questions for potential lawsuits- Why Kristen picks on DRP shops - What’s happening the next few months with training
2025-02-1043 minCollision Coffee TalkCollision Coffee Talk: Comparative Negligence and Associations Push Bad Bills- Insurers using comparative negligence in attempt to reduce total loss fees. State Associations pushing bills that may have tough consequences for shops. - CCC hosting webinar training for insurers that shops should listen in and learn.
2025-02-0314 minCollision Coffee TalkCollision Coffee Talk: LISTEN Before You Install AM Headlamp! Feds Investigate Auto Insurance- Repairfy (asTech) and Kinderhook lawsuit allegations and documents. - Ford BlueCruise Under NHTSA Investigation AM Headlamps May Be Future Issue - US Treasury Department releases study on Auto Insurance - Bargain Deals For Material On Facebook Could Be Deadly - Insurers Total Cars With Little To No Damage Click here to download Court filing: https://bit.ly/4hmZs2nClick here to download Federal Insurace Office (FIO) report: https://bit.ly/3WB1cwX
2025-01-2739 minCollision Coffee TalkCollision Coffee Talk: The Canoo is sinking!In this episode we cover another company sinks under the leadership of Tony Aquila (formally Solera). - Honda wins ADAS lawsuit out of New Jersey - Car theft is on the rise. Find out what cities and states and how it affects Bodyshop liability - State Farm hired atty gives shop a compliment and agrees they should be paid.
2025-01-2229 minCollision Coffee TalkCollision Coffee Talk: We LOVE State Farm and MSO's (Seriously)Nope it's not a comic book addition of Bizarro World. But you're going to want to listen to this one.
2025-01-2231 minCollision Coffee TalkCollision Coffee Talk: Insurer Pays Policy Limits and CCC Spends Your Money (send more)First Coffee Talk with Kristen in 2025 and we've got a lot to cover. Insurers Continue To Consolidate CCC Wants To Help Insurers Reduce Expenses, Asking Shops to Pay Them More AsTech Serves as Warning To All As Lawsuits and Public Awareness Increase Around ADAS Critical Thinking Around Policy Limits Automotive IA Claims School Benefits
2025-01-2148 minCollision Coffee TalkCollision Coffee Talk: Christmas Gifts and Petty Corporate Jabs for The New YearFirst, we're skipping next week so Kristen went longer than normal. Some year end thoughts on what's happening in the industry and who needs to exit immediately. We also include a list of companies we believe have earned your business in the things they have done to help collision repairers and the things they have refused to do when, even when offered great money.
2025-01-2157 minCollision Coffee TalkCollision Coffee Talk: OEM Software Recalls and Insurance Company BlacklistsDid you know that OEM software recalls now account for 43% of OE recalls? Did you know that the scan tool you use is what is talking to the software? Why would you not want to use the OE tool? Add to the list insurance companies are being sued for data privacy, the laws around text messaging customers, Federal Transparancy laws and a coaching session with insurance adjusters... Yep it's a lot, better pour a big cup of coffee
2025-01-2123 minCollision Coffee TalkCollision Coffee Talk: DOI Investigates RTA Untrained Independent Adjusters and OEM Scanning?There is a lot going on in the industry and one of them may cost a shop some felony charges. Take a listen to the latest Collision Coffee Talk. Download the documents here: https://bit.ly/3ZImE4Y
2025-01-2121 minCollision Coffee TalkCollision Coffee Talk: December To Remember!After a holiday week it's a pretty quiet Monday. We chat about the changes in the shop around vehicle repair and planning for 2025, alternatives in estimating, itemizing for DRPs and Claims School.
2025-01-2122 minCollision Coffee TalkCollision Coffee Talk: Total Loss Fees, Photos and New Insurance Adjuster Claims SchoolKristen is back talking about the issues from the past week in the collision repair industry. - Insurance companies denying payment of total loss fees - Stop sending in a ton of pictures with estimates - Why can't shops understand electricity - NEW claim school launching in February
2025-01-2119 minCollision Coffee TalkCollision Coffee Talk: Steering vs Tortious Interference By Insurance AdjustersIt's Monday and we're talking the most common question Collision Hub receives. Insurance company adjusters steering or tortiously interfering with customer choice in collision repair. We'll also talk about a $2.5 million dollar HR lawsuit won by a shop and the need for solid HR policies in your business.
2025-01-2126 minCollision Coffee TalkCollision Coffee Talk : AM Parts Recalled, Insurance SupplementAftermarket Part Safety Recall...What is a Supplement and the Role of Insurers? asTech Thinks They Know What Is Good For Shops (and employees)
2025-01-2118 min
Your College Bound Kid | Admission Tips, Admission Trends & Admission InterviewsHow some colleges use DI and predictive modeling-Part 2In this episode you will hear: (02:20) Mark is joined by the Director of Colorado College, Matt Bonser. Matt discussed Early Decision, Demonstrated Interest, and Predictive Modelling. Mark and Matt discuss 17 ways students attempt to demonstrate interest and Matt gives his feedback whether these 17 attempts to demonstrate interest are effective at communicating interest. Matt rates the different options Mark suggests on a 1-10 scale, with the caveat that this is only his opinion. Matt does a great job of communicating the nuance and how there are always exceptions. This final part focuses a little more on predictive modeling. Part 2 of 2 (36:35) Mark...
2023-07-061h 39
Tack Rag PodcastTack Rag Podcast - Episode 9 - Kristen Felder - Collision HubThis episode of the Tack Rag Podcast features Collision Hub's Kristen Felder. Collision Hub is a great source for technical and estimating in person and virtual training. Kristen discusses Collision Hub's Negotiation, H&R, Recruitment, Finance and other trainings that are designed to help body shops & collision centers prosper.
2023-05-0518 minBody Bangin'Ep #45: Changing the Way We Communicate is Key with Kristen FelderIn a post-Covid environment how should we be talking and dealing with our consumers? Instead of telling our customers what WE think they want to know or WE think they need to know, Kristen shares ways to listen to what the customer needs and how to communicate with them to meet them where they are at using key conversational skills.She also shares with us some key points from her few days at the SE Collision Conference that were great!Connect with Kristen Felder at Collision HubCollision Hub: https://collisionhub.comEmail...
2022-07-1826 min
Theories & Thoughts PodcastTheories & Thoughts: Episode 59- Pushing into 2021 with Mindset Coach Kristen PateTheories and Thoughts Podcast airs EVERY Tuesday in SwagHer's FB Live at 7 pm CST.
TAT “Never Thirsty” Tumblers are available here https://swagher.net/product/theories-thoughts-personalized-never-thirsty-tumbler/ $35
Connect w/ the Hostesses:
Arnya T.M. Davis
IG: @ladi.ceo
FB: @LadiCEO
Twitter: @Im_a_ladiceo
YouTube: LadiCEO Media
Mz Thangz Boutique
Website: www.mzthangzboutique.com
IG: @mzthangzboutique
A Ladi & Her Wine
Website: https://www.onehopewine.com/myshop/arnya-martin-davis
FB: A Ladi & Her Wine
Francheska “Fancy”...
2021-04-131h 01
Top Turtle MMAThe Prelim Primer: UFC Felder vs dos AnjosThe Prelim Primer is the one and only podcast dedicated to the curtain jerkers. Catch host Daniel "Gumby" Vreeland, who is joined this week by Kristen King from Bloody Elbow, as they break down all of the prelims of UFC Felder vs dos Anjos.
Follow host on Twitter @GumbyVreeland
Follow co-host on Twitter @KristenKingMMA
Check out our sponsor: ajsactionpackedsportsbets.com
Musical Credit:
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque
2020-11-1124 min
IG Live InterviewsWeek 3 SummaryContinuously growing together...1- Matt Kilpatrick. AxaltaTonight we learn more about a brand that we love and we use on our daily basis... Matt explained us past, present and future of the biggest and most amazing paint manufacture in the automotive industry. 2- Paul Hensman. Henchman Hotrods. It’s hard to find a person that you can talk to about pretty much anything. Paul is ‘that’ guy. 3- Olivia Cook.In a time where instant gratification is assumed and expected, Olivia brought us a dose of patience, passion and a timely...
2020-05-2004 min
FotoFacts PodcastImagingUSA 2016 – Kristen Hartman – Why PPA?Why Join PPA? Listen to this episode. Kristen is the PPA Director of Member Value & Experience – khartman@ppa.com.
2016-01-0815 min
FotoFacts PodcastImagingUSA 2016 – Kristen Hartman – Why PPA?Send us a textWhy Join PPA? Listen to this episode. Kristen is the PPA Director of Member Value & Experience – khartman@ppa.com.Visit our YouTube Videos for more weekly inspiration! Connect on the Facebook Page for news and upcoming interview polls. Leave a review on iTunes and let others know about the show. The Foto Twins love using Røde Microphones & RødeCaster Pro for smooth, quality audio on our podcast episodes. Be sure to check out their entire line of audio capture devices and tell them the FotoFacts Twins sent...
2016-01-0815 min