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Collision Coffee TalkCollision Coffee Talk: Caliber Makes An Exit Plan and Tesla Is Smacked By Jury In FloridaIt was an interesting week in the world of Collision Repair. As we kick off the first full week of August, lets talk about a few things. The Absurdity of leaders in this industry Caliber Files For Intial IPO Is Journalism In Our Industry A Hoax? Tesla is hammered by a Jury in Florida and the DMV in California Are current pay models holding back the industry State Farm Allows Interns To Handle Auto Claims AI is officially for dummies, MIT releases a study. Yes AI makes you an idiot. 2025-08-041h 18Collision Coffee TalkCollision Coffee Talk: Ford Sucks! Association Issues Apology And Math with Mike AndersonAll jokes and memes aside, it is now official from the US Government... Ford officially sucks at making vehicles. No reallly, they now hold the record for most recalls issued in a single year by any OE EVER and it's only July. Still plenty of them to raise that number to something that most likely no OE will ever take from them. But, how does that effect the way bodyshops approach collision repair, especially those that are Ford Certified Collision Centers? In other news, Association issues an apology and retraction, Math lessons from Mike Anderson and...2025-07-3151 minCollision Coffee TalkCollision Coffee Talk: Progressive Makes Class Worthy Legal Error and The Just Jack Awards!The Just Jack Award(s) Introduced Progressive Makes Class Worthy Legal Error with DV Letter OEs Going After Their Own Dealers? They Don’t Make Em’ Like They Use To! Late Model vs Classic Collision Replevin Cases Increasing On East Coast AI Lawsuits Increasing 2025-07-221h 12Collision Coffee TalkCollision Coffee Talk: Used ADAS Sensors And Progressive Tactic Backfires!Welcome to Monday July 14, 2025 and Collision Coffee Talk. In this episode we cover Insurers and LKQ Corporation List Used ADAS Sensors as Parts In Estimating Systems State Farm Doubles Down On Seatbelt Safety Inspections As Included Progressive Adjuster Defines A fail in Negotiation With Bodyshop CARSTAR shop in NY With Repair Fails Found In Post Repair Inspection Kentucky Updating Total Loss ACV Evaluation Website/Servies in Bill Fun with Garagekeepers Policy Lawsuit That Involved BMW 2025-07-1456 minCollision Coffee TalkCollision Coffee Talk: Clownsultants and AI Are Dumb!It's late but it's here. In this episode of Collision Coffee Talk we'll Discuss: Using AI for Vehicle Repair Or Claims Communication Clownsultants Need To Know Their Role Driven Brands and State Farm Make Huge Safety Decision Auto-Owners Allows DRPs Total Loss Charges Toyota Steps in Legal Nightmare WA Insurance Commissioner Starts Board To Oversee AI Use in Claims. 2025-07-071h 12Collision Coffee TalkCollision Coffee Talk: SCRS Is Wrong, I-CAR Is Right and CCC is Canceling CustomersAfter a miss last week due to court, we're back and taking on some people and organizations in the industry head on. CCC is Canceling Customer Accounts I-CAR Does The Right Thing WIth Their Board... Sorry SCRS Progressive Claims #1 Insurer Hertz Is Scanning Cars For Damage At Airports MA Storage Lawsuit Favors Insurer2025-07-071h 05Collision Coffee TalkCollision Coffee Talk: AM Parts DANGER! Shelter Creates Total Loss Unit To Control BodyshopsOverall a pretty peaceful week for us, but more jobs slashed around the industry even in associations. So we're asking, what do you want to see change? What are you upset about? Fire off your issues! Ohh yeah, Aftermarket Parts continue to cause more problems and it's putting consumers lives in danger. Shelter Insurance is re-forming total loss units to bring bodyshops under control. Yeah, you'll get a laugh out of that one as well.2025-06-1653 minCollision Coffee TalkCollision Coffee Talk: Fentanyl, New Jersey and Abandon Ship!!!!While it was a very... very slow week in the collision repair news world it was at least a strange one! Bodyshop liablity and Fentanyl claims New Jersey sents RTA bill to the floor Speeding by Make and Model?? Cargo ship carrying EV and Hybrids catches fire south of Alaska Mazda Recall is reminder to Estimators to check every time. 2025-06-0947 minCollision Coffee TalkCollision Coffee Talk: CCC, CARFAX and BMW With A Liability Twist!As a news week it was slow, but that does not mean there isn’t a lot to talk about. Kristen dives in on some things that have been bothering her and the industry lately. CCC and Carfax Saga ContinuesCCC and BMW Make Announcement Dangers Of An LLC Drive By Inspection Liability Direct Repair As a Weapon2025-06-021h 18Collision Coffee TalkCollision Coffee Talk: DRP Shops Complain About DRP? WTF???It was a week of double takes. DRP shops complaining about DRP programs and CAPA complaining that they some people were making knock off copies of their certification. You really just can not make up that amount of comic irony. In other news; The former CEO and Chairman of the Board of Progressive dies in a Tesla crash Tesla seems to want to review shop estimates before the custome can see them or an insuer. More insurers asking for shop invoices Mercedes will consolidate US operations into Georgia 2025-05-271h 12Collision Coffee TalkCollision Coffee Talk: US Senate Questions Allstate | Tesla Stinks At Insurance and Shops Are SuedEpisode 35 is packed with anger and irony! What is happening with the Senate hearings questioning State Farm and Allstate? Why shops should NOT be sharing the video or making any comments. Why are adjusters so hard to deal with these days? Gerber has a hiring freeze and big plans Insurers continue to file lawsuits against bodyshops Tesla is really terrible at insurance claims Wisconsin releases a compliance tool to help bodyshops 2025-05-191h 06Collision Coffee TalkCollision Coffee Talk: MSO Cancels Lease and Why Insurers Say NoTake a week off and there is so much to catch up on! More MSOs Cancel Leases asTech Spiral Continues Teardown and Storage LawsWhy Insurers Say No OE Credibility OE Liability OE Defense What’s On The Shelf : PPG Pete The Painter 2025-05-191h 11Collision Coffee TalkCollision Coffee Talk: She’s BIG MAD With Progressive! Shops Dropped From DRP And OE ProgramsIt’s no secret that Kristen has a temper, but she has never been this mad with an insurer before. Stick around for all of this episode.Shops Removed From DRP Programs OE (Tesla) Removing Shops For Insurers Report Calls For More OE Shops?? asTech Continues Problems Progressive Supervisor In BIG Trouble! Progress On RTA Bills P&M Inflation Continues 2025-04-2942 minCollision Coffee TalkCollision Coffee Talk: OE Picks Progressive As Their Insurance and Fight Breaks Out Over RefinishYou’re going to be shocked but we’ve got another State Farm Problem! 2025-04-2257 minCollision Coffee TalkCollision Coffee Talk: State Farm Labor Rate DRAMA and Shop Executive FIRED!It's a double dose of State Farm Drama this morning as we discuss their recent and sweeping labor rate regression along with some cases of MSO's being assigned claims AFTER customer selects independent bodyshop. Add to that a bodyshop executive is rumored to have been fired over Post Repair Inspections and the California Insurance Commisioner is eating and drinking his way around the world. 2025-04-221h 02Collision Coffee TalkCollision Coffee Talk: State Farm, Paint Companies, OEs, Total Losses and Anti-Trust IssuesThe water is not the only thing rising around the collision repair industry this week. The Collision Collective is firing up. What's the real problem with SCRS Blend Study State Farm Takes New Low In Total Loss Handling Should Paint Companies Be Involved in Certified Collision California Keeps Attacking Shops Glass Association Files Anti-Trust Complaint Against Safelite 2025-04-1354 minCollision Coffee TalkCollision Coffee Talk: Insurer STEALS Total Loss From Shop and State Farm Files Lawsuit vs ShopIsn't always the way it goes. You take a few days off for Spring Break and the whole industry seems to implode! Kristen came back to an inbox full of emergencies and problems. Some of them will make you think it's April 1st not March 21st. In this episode: Who owns a bad calibration? Collision Collective Women in Collision Stolen Total Loss by Insurer State Farm Files Replevin Suit Solera is now 'Junk' AsTech opens their mouths again and it's not getting better Progressive settles BIG case Shelter...2025-03-311h 21Collision Coffee TalkCollision Coffee Talk: Honda Has Privacy Problems and Gerber Just Has Problems!This week: - Honda Cited For Privacy Violations Could Impact Certified Collision Programs - The Old Guys in Sports Coats Have Had Their Day, Don't Fit In Move Your Career and Business In A New Direction - Gerber Lays Out Financial Troubles That Really Are The Whole Industry - MSOs Are Sending Out Notice Of Non-Renewals On Lease Agreements - Do We Really Need More Techs? - Insurers Forget Past Lawsuit Losses With Current Total Loss Handling 2025-03-311h 14Collision Coffee TalkCollision Coffee Talk: Adjusters Ask DOI Help Them With Claims, USAA Hit with $114 million Bad FaithGood Morning!Farmers Adjusters Beg State DOI to help them ADAS Legal Issues Present new Problems State Farm and the Tinder Box DateMissing Total Loss Vehicles Safelite Settles $31 Million Fraud Case USAA Hit with $114 Million bad Faith Verdict California Shop caught in bait trap by the BAR Arkansas Attorney General sues Allstate Will Tariffs Affect Collision Repair? 2025-03-1759 minCollision Coffee TalkCollision Coffee Talk: Adjusters Practicing Law Without License!It might not be steering and it might not be Tortious Interference, but too many adjusters are engaged in practicing law without a license, lets talk about it. Also: - Paint Labor hours going in the wrong direction - Oklahoma Looking To Pass Bill to Stop bad rebuilds - STOP looking for easy buttons. It may cost you more than you can imagine. 2025-03-1029 minCollision Coffee TalkCollision Coffee Talk: Allstate and Liberty Adjusters In Hot Seat!! Is State Farm Broke?It is better to thought an idiot then to type and prove it! In this episode we cover the claims and public posting by Liberty Mutual Safeco and Allstate Adjusters. - State Farm AA rating changed to Negative and placed on credit watch! - Bodyshops and their Bills continue to march through legislation - Are bodyshops charging too much for 'teardown'?- Are you talking to a human or AI when scanning a vehicle? - ADAS and Radar Compliant Paint 2025-03-0351 minCollision Coffee TalkBreaking News: asTech Makes HUGE Statement to Industry Publication Regarding CalibrationsThe saga around asTech and their agreement with GEICO took a shocking turn on Monday February 24, 2025. In an email sent to Repairer Driven News (RDN), asTech Senior Vice President of Marketing Kennedy Taylor stated information shared in a video by Mike Reynolds, Mobile Automotive Services Solution President in December of 2024 around a radio interview that also featured Chris Chesney, Repairify Vice President of Training and Organization was outdated due to a company policy change on November 5, 2024. And it went downhill, very fast from there. Read the full article from RDN: https://www...2025-02-271h 09Collision Coffee TalkCollision Coffee Talk: BMW Ends Certification For DRPs? What Is Constructive Total LossI was a slower than normal week in the news, but the things that popped up deserve some discussion. - Arkansas passes law that leinholders must be on all payments even rental - State Farm moves to eliminate OE glass from use - BOI is back on for shop owners - What is a Constructive Total Loss? Can an insurer total a car regardless of how much the repairs cost?2025-02-2454 minCollision Coffee TalkCollision Coffee Talk: Allstate DEMANDS Story Removal and Adjuster Fails Test 5 Times!It’s Monday February 17, 2025 and we’ve got another content jammed edition of Collision Coffee Talk. The only NON-Sponsored podcast in the industry. This week we cover:- New insurance companies that face insolvency and liquidation. - Allstate DEMANDS blog site Futurism remove article or make extensive “corrections” via change request format similar to auto repair estimates. - asTech parent company Repaify files motion to dismiss lawsuit filed by another Repairfy holdings company, but former employees write in to tell his about missing Ferraris?? - Illinois collision association sponsored bill has majo...2025-02-241h 01Collision Coffee TalkCollision Coffee Talk: Liberty Mutual Legal Dept Upset and Kristen Hates DRP!Last week was an hurried episode due to class, but now she has all the time and a lot of people…. We mean things to talk about. - Why industry meetings miss the point of the math problem - Liberty Mutual employee post generates lots of questions for potential lawsuits- Why Kristen picks on DRP shops - What’s happening the next few months with training2025-02-1043 minCollision Coffee TalkCollision Coffee Talk: Comparative Negligence and Associations Push Bad Bills- Insurers using comparative negligence in attempt to reduce total loss fees. State Associations pushing bills that may have tough consequences for shops. - CCC hosting webinar training for insurers that shops should listen in and learn.2025-02-0314 minCollision Coffee TalkCollision Coffee Talk: LISTEN Before You Install AM Headlamp! Feds Investigate Auto Insurance- Repairfy (asTech) and Kinderhook lawsuit allegations and documents. - Ford BlueCruise Under NHTSA Investigation AM Headlamps May Be Future Issue - US Treasury Department releases study on Auto Insurance - Bargain Deals For Material On Facebook Could Be Deadly - Insurers Total Cars With Little To No Damage Click here to download Court filing: https://bit.ly/4hmZs2nClick here to download Federal Insurace Office (FIO) report: https://bit.ly/3WB1cwX2025-01-2739 minCollision Coffee TalkCollision Coffee Talk: The Canoo is sinking!In this episode we cover another company sinks under the leadership of Tony Aquila (formally Solera). - Honda wins ADAS lawsuit out of New Jersey - Car theft is on the rise. Find out what cities and states and how it affects Bodyshop liability - State Farm hired atty gives shop a compliment and agrees they should be paid. 2025-01-2229 minCollision Coffee TalkCollision Coffee Talk: We LOVE State Farm and MSO's (Seriously)Nope it's not a comic book addition of Bizarro World. But you're going to want to listen to this one.2025-01-2231 minCollision Coffee TalkCollision Coffee Talk: Insurer Pays Policy Limits and CCC Spends Your Money (send more)First Coffee Talk with Kristen in 2025 and we've got a lot to cover. Insurers Continue To Consolidate CCC Wants To Help Insurers Reduce Expenses, Asking Shops to Pay Them More AsTech Serves as Warning To All As Lawsuits and Public Awareness Increase Around ADAS Critical Thinking Around Policy Limits Automotive IA Claims School Benefits2025-01-2148 minCollision Coffee TalkCollision Coffee Talk: Christmas Gifts and Petty Corporate Jabs for The New YearFirst, we're skipping next week so Kristen went longer than normal. Some year end thoughts on what's happening in the industry and who needs to exit immediately. We also include a list of companies we believe have earned your business in the things they have done to help collision repairers and the things they have refused to do when, even when offered great money.2025-01-2157 minCollision Coffee TalkCollision Coffee Talk: OEM Software Recalls and Insurance Company BlacklistsDid you know that OEM software recalls now account for 43% of OE recalls? Did you know that the scan tool you use is what is talking to the software? Why would you not want to use the OE tool? Add to the list insurance companies are being sued for data privacy, the laws around text messaging customers, Federal Transparancy laws and a coaching session with insurance adjusters... Yep it's a lot, better pour a big cup of coffee2025-01-2123 minCollision Coffee TalkCollision Coffee Talk: DOI Investigates RTA Untrained Independent Adjusters and OEM Scanning?There is a lot going on in the industry and one of them may cost a shop some felony charges. Take a listen to the latest Collision Coffee Talk. Download the documents here: https://bit.ly/3ZImE4Y2025-01-2121 minCollision Coffee TalkCollision Coffee Talk: December To Remember!After a holiday week it's a pretty quiet Monday. We chat about the changes in the shop around vehicle repair and planning for 2025, alternatives in estimating, itemizing for DRPs and Claims School.2025-01-2122 minCollision Coffee TalkCollision Coffee Talk: Total Loss Fees, Photos and New Insurance Adjuster Claims SchoolKristen is back talking about the issues from the past week in the collision repair industry. - Insurance companies denying payment of total loss fees - Stop sending in a ton of pictures with estimates - Why can't shops understand electricity - NEW claim school launching in February2025-01-2119 minCollision Coffee TalkCollision Coffee Talk: Steering vs Tortious Interference By Insurance AdjustersIt's Monday and we're talking the most common question Collision Hub receives. Insurance company adjusters steering or tortiously interfering with customer choice in collision repair. We'll also talk about a $2.5 million dollar HR lawsuit won by a shop and the need for solid HR policies in your business.2025-01-2126 minCollision Coffee TalkCollision Coffee Talk : AM Parts Recalled, Insurance SupplementAftermarket Part Safety Recall...What is a Supplement and the Role of Insurers? asTech Thinks They Know What Is Good For Shops (and employees) 2025-01-2118 min
Your College Bound Kid | Admission Tips, Admission Trends & Admission InterviewsHow some colleges use DI and predictive modeling-Part 2In this episode you will hear: (02:20) Mark is joined by the Director of Colorado College, Matt Bonser. Matt discussed Early Decision, Demonstrated Interest, and Predictive Modelling. Mark and Matt discuss 17 ways students attempt to demonstrate interest and Matt gives his feedback whether these 17 attempts to demonstrate interest are effective at communicating interest. Matt rates the different options Mark suggests on a 1-10 scale, with the caveat that this is only his opinion. Matt does a great job of communicating the nuance and how there are always exceptions. This final part focuses a little more on predictive modeling. Part 2 of 2 (36:35) Mark an...2023-07-061h 39
Tack Rag PodcastTack Rag Podcast - Episode 9 - Kristen Felder - Collision HubThis episode of the Tack Rag Podcast features Collision Hub's Kristen Felder. Collision Hub is a great source for technical and estimating in person and virtual training. Kristen discusses Collision Hub's Negotiation, H&R, Recruitment, Finance and other trainings that are designed to help body shops & collision centers prosper.2023-05-0518 min
Body Bangin'Ep #45: Changing the Way We Communicate is Key with Kristen FelderIn a post-Covid environment how should we be talking and dealing with our consumers? Instead of telling our customers what WE think they want to know or WE think they need to know, Kristen shares ways to listen to what the customer needs and how to communicate with them to meet them where they are at using key conversational skills.She also shares with us some key points from her few days at the SE Collision Conference that were great!Connect with Kristen Felder at Collision HubCollision Hub: https://collisionhub.comEmail...2022-07-1826 min
Theories & Thoughts PodcastTheories & Thoughts: Episode 59- Pushing into 2021 with Mindset Coach Kristen PateTheories and Thoughts Podcast airs EVERY Tuesday in SwagHer's FB Live at 7 pm CST.
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Top Turtle MMAThe Prelim Primer: UFC Felder vs dos AnjosThe Prelim Primer is the one and only podcast dedicated to the curtain jerkers. Catch host Daniel "Gumby" Vreeland, who is joined this week by Kristen King from Bloody Elbow, as they break down all of the prelims of UFC Felder vs dos Anjos.
Follow host on Twitter @GumbyVreeland
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I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. dig.ccmixter.org/files/grapes/16626 Ft: J Lang, Morusque2020-11-1124 min
Trash & Treasure with Eddie and FelderEp. 36 - Kyrie Irving, NASCAR, and the Carolina Panthers w/ Kristen BalboniThe guys recap the what Kyrie Iriving has said about the NBA coming back and playing in the current climate. Eddie and Felder give their Top-5 College Football Players of all time and discuss the fans thoughts on who is the best. Kristen Balboni returns to the show to discuss her new role with the Panthers and what has been going on in North Carolina recently. 2020-06-1800 min
IG Live InterviewsWeek 3 SummaryContinuously growing together...1- Matt Kilpatrick. AxaltaTonight we learn more about a brand that we love and we use on our daily basis... Matt explained us past, present and future of the biggest and most amazing paint manufacture in the automotive industry. 2- Paul Hensman. Henchman Hotrods. It’s hard to find a person that you can talk to about pretty much anything. Paul is ‘that’ guy. 3- Olivia Cook.In a time where instant gratification is assumed and expected, Olivia brought us a dose of patience, passion and a timely...2020-05-2004 min
Trash & Treasure with Eddie and FelderEp. 14 - Life without Football w/ Kristen BalboniAmina Smith is out so Kristen Balboni joins us again to talk College Football. Kristen tells us about celebrating her Thanksgiving in North Carolina with her family, Felder tells us about his Thanksgiving mishaps. KB and Felder also talk about life outside of college football and how KB has to plan her wedding around the CFP and how to handle events when football is your job. The Heisman and the CFP playoff format are discussed and both KB and Felder give their thoughts on how it could be better and what their looking for in th...2019-12-0600 minTrash & Treasure with Eddie and FelderEpisode 3 - If you're gonna dance, dance w/ Kristen BalboniEpisode 3 of Trash and Treasure features Stadium's own Kristen Balboni! She joins the show to talk about how she got her start in sports media and her work on the sidelines. Felder and Amina discuss the swaggiest QBs and if college and NFL quarterbacks lack swag2019-09-1300 min
FotoFacts PodcastImagingUSA 2016 – Kristen Hartman – Why PPA?Why Join PPA? Listen to this episode. Kristen is the PPA Director of Member Value & Experience – khartman@ppa.com.2016-01-0815 min
FotoFacts PodcastImagingUSA 2016 – Kristen Hartman – Why PPA?Send us a textWhy Join PPA? Listen to this episode. Kristen is the PPA Director of Member Value & Experience – khartman@ppa.com.Visit our YouTube Videos for more weekly inspiration! Connect on the Facebook Page for news and upcoming interview polls. Leave a review on iTunes and let others know about the show. The Foto Twins love using Røde Microphones & RødeCaster Pro for smooth, quality audio on our podcast episodes. Be sure to check out their entire line of audio capture devices and tell them the FotoFacts Twins sent...2016-01-0815 min