Shows
Business By The NumbersThe Handbook for Self-Rentals: Fair Market and Taxes [E149]Thanks to our partners, NAPA TRACS and PromotiveIn this episode of Business by the Numbers, Hunt dives into the critical topic of self-rentals for shop owners. Whether you’re already renting your property to your business or just considering it, Hunt explains why paying yourself rent the right way protects your assets, ensures compliance, and preserves your business’s value.Learn why legal protection through a rental LLC is non-negotiable.Discover how to calculate fair market rent and why it matters.Avoid common pitfalls that could devalue your business when it’s time to sell.The ro...2024-12-1922 min
The Auto Repair Marketing PodcastBeyond CRM: Using AppFueled to Redefine Customer Loyalty in Auto Repair [E130]When it comes to keeping your customers loyal and engaged, technology might be the missing piece in your shop’s success. In this episode, we’re joined by Jeremy Glassco, founder of AppFueled, an innovative tool designed to disrupt customer behavior and redefine loyalty in auto repair.You might think AppFueled is just another CRM, but it’s actually so much more. Today, we’ll explore how its features—from branded call centers to custom loyalty programs—are setting new standards for customer experience. We’ll also dig into what it means to “disrupt” customer behavior in a way that keeps y...2024-12-1152 min
Business By The NumbersLegal Advice From a CPA [E143]Thanks to our partner, NAPA TRACS In this episode, Hunt Demarest, CPA of Paar Melis and Associates, explores legal advice that CPAs often encounter, even though it's traditionally outside of their scope. From his personal experience with a rental property in Baltimore, Hunt dives into the importance of structuring real estate and business assets for liability protection. Here’s what you'll learn:Why CPAs sometimes need to give "legal advice" (and the inherent risks)How an LLC can provide a layer of legal protection for real estate investmentsKey steps to verify if your property is protected as...2024-11-0729 min
Business By The NumbersDriving Profits Through Labor [E030]Driving Profits Through Labor. This week Hunt is joined by Jaron Kleber from Repair Shop of Tomorrow to discuss the importance of labor profitability. • Is your posted labor rate set appropriately to make your desired labor gross profit?• Do you know what your technicians cost you per hour?• Do you know what your effective labor rate is?• Are you utilizing a labor matrix? Jaron's Email:jaron_kleber@repairshopoftomorrow.comWebinar Recording Link:https://attendee.gotowebinar.com/recording/2884779187636798982The Show is sponsored by:2022-09-0858 min
Diagnosing the Aftermarket A to ZBenefits To and From Hiring Veterans with Scott Shotton and Brandon Dills [E047]Attributes of military veteransYour business culture to support veterans and maybe everyoneThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-09-0755 min
The Auto Repair Marketing PodcastRelationships Matter; Because Nobody's Perfect [E012]Hey friends! Welcome to our newest episode of the Auto Repair Marketing Podcast. Today it’s a little different because we kicked Brian out! It’s just the ladies today and I have a very special guest, friend, and client: Mrs. Jen Rindflesh of Collinsville Auto Repair in Canton, CT. This podcast came from a chat Jen and I had about two weeks ago. What we learned was the parallel between our relationship as marketers and your (Jen) relationship as the shop.Custom, personalized marketing takes timerequires collaborationneeds open communicationWhat we did was not perfect, the content was off...2022-09-0725 min
Business By The NumbersAm I Going to Be Audited? [E029]Am I Going to Be Audited? This week Hunt discusses if the rumors of 87,000 new IRS agents and if there is any truth to these claims and other causes of audits.• What is the IRS doing with all the new agents that they are hiring?• What increases your risks in getting audited and how can you minimize those?• What are other common types of audits and what should you do if you are ever audited?The Show is sponsored by:Shop-Ware on the web at getshopware.comNAPA A...2022-09-0127 min
Diagnosing the Aftermarket A to ZDutch Silverstein - Straight Talk to Technicians - Part 2 [E046]Dutch Silverstein - Straight Talk to Technicians - Part 2The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-08-311h 14
The Auto Repair Marketing PodcastIs It Customer Service Or Is It Marketing? [E011]SummarySometimes the lines between customer service and marketing can get pretty blurred, but does it really matter? Join Kim and Brian as they talk about some of their favorite customer service tricks that auto repair shops can use to create raving fans who love your shop, refer their friends, and become overall advocates for your business.Talking PointsOpening the door for your customersFriendly, personal greetingMake their coffee for themWash their carPull the car aroundHow To Get In TouchGroup - Auto Repair Marketing MastermindWebsite...2022-08-3127 min
Business By The NumbersAre Techs Employees or Contractors? [E028]Are Techs Employees or Contractors? This week Hunt discusses if there is a way that we can or should treat our techs as contractors.What is the difference between a contractor versus an employee and how does the IRS differentiate the two?Why would someone want to be a contractor, and how would that help our techs?What are some of the downsides of classifying our techs as contractors and the reasons why we do not see this much?The Show is sponsored by:Shop-Ware on the web at getshopware.com2022-08-2526 min
Diagnosing the Aftermarket A to ZNumbers Don’t Lie, They Also Don’t Tell the TruthThe gang’s all here; we have the entire Aftermarket Radio Network together for an important episode inspired by the movie Moneyball. We all have experience with people who are not our top performers, but are we better to have them on the team than not? You know them; they are consistent, reliable, steady, and contributors. Are they worth replacing? Will they become the best or top performers, or do they help strengthen our overall performance? A great discussion among your peers.
Watch the Episode on YouTube
Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Nu...2022-08-251h 00The Auto Repair Marketing PodcastNumbers Don’t Lie, They Also Don’t Tell the TruthThe gang’s all here; we have the entire Aftermarket Radio Network together for an important episode inspired by the movie Moneyball. We all have experience with people who are not our top performers, but are we better to have them on the team than not? You know them; they are consistent, reliable, steady, and contributors. Are they worth replacing? Will they become the best or top performers, or do they help strengthen our overall performance? A great discussion among your peers.
Watch the Episode on YouTube
Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Nu...2022-08-251h 00Business By The NumbersNumbers Don’t Lie, They Also Don’t Tell the TruthThe gang’s all here; we have the entire Aftermarket Radio Network together for an important episode inspired by the movie Moneyball. We all have experience with people who are not our top performers, but are we better to have them on the team than not? You know them; they are consistent, reliable, steady, and contributors. Are they worth replacing? Will they become the best or top performers, or do they help strengthen our overall performance? A great discussion among your peers.
Watch the Episode on YouTube
Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Nu...2022-08-251h 00
Diagnosing the Aftermarket A to ZURABUS or SUBARU - Forward or Backward with Pedro de La Torre [E045]URABUS or SUBARU - Forward or Backward with Pedro de La TorreNotes:Mobile DiagnosticsEEPROMSubaru Cam Learned ValuesPedro's Upcoming Webinar with a SolutionClasses and NetworkingThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-08-2454 min
The Auto Repair Marketing PodcastNetworking Skills To Get The Most From In-Person Events [E010]SummaryIn this week’s episode, our guest is The Queen of Connections. But wait, isn’t that Kim? Yes, yes, it is. Brian interviews Kim about why you would want to attend networking events, maintaining proper networking etiquette, and best practices for before, during, and after the event. If you’re new to networking, or if you’re a seasoned veteran looking to upgrade your networking skills, this is the episode for you!Talking PointsWhy do you go to networking events?How should you prepare ahead of time?Business cards (check out digital...2022-08-2420 min
Business By The NumbersHow Much is Your Shop Worth? [E027]How Much is My Shop Worth? This week Hunt discusses how to figure out what your shop is worth or what a prospective shop is really worth. • What method is used to value shops and what is included in that price?• What is EBITDA and what adjustments need to be made to figure out my true net income?• What are some things that you can do to drive the value of your shop and what are things that don't increase value?The Show is sponsored by:Shop-Ware on the...2022-08-1840 min
Diagnosing the Aftermarket A to ZControl What You Can Control with Haakan Light [E044]Control What You Can Control with Haakan Light Recorded at the 2022 NAPA ExpoThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-08-1742 min
The Auto Repair Marketing PodcastWhat’s Your Story? Talking Video With Patrick Egan [E009]SummaryPatrick Egan is the founder of Spark Interactive, a video production company that tells the stories of auto repair shops throughout the country. Patrick is an automotive industry veteran and has been in thousands of shops. Brian talks to Patrick about how shops are using video in their marketing and why it is the most effective medium you can use.Talking PointsPatrick has literally been inside of thousands of auto repair shopsPeople feel like they know you when they see and hear you on videoThere is no better way to tell a...2022-08-1741 min
Diagnosing the Aftermarket A to ZHypocrisy: Check Yourself, Before You Wreck Yourself - Matt FanslowIt seems like the hot topic of late is customer service. Businesses are short-staffed… and everyone is asking for customers to be patient. But what happens when something goes wrong? How does that business handle that situation? How does the customer react? I'm joined by another network show host, Matt Fanslow. We discuss the hypocrisy that exists when a business owner is now the customer.
Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z
Key Talking Points
As a business owner, can y...2022-08-1232 min
Business By The NumbersShady Service Advisor [E026]Shady Service AdvisorThis week Hunt discusses an issue he came across with one of his shops and service advisors manipulating RO's to inflate gross profit.• How was this service advisor able to do this?• What are some tips for being able to stop this from happening in your shop?• What are signs or metrics that could show that this is going on in a shop?The Show is sponsored by: Shop-Ware on the web at getshopware.comNAPA Auto Care Repair Shop of Tomorrow at htt...2022-08-1134 min
Business By The NumbersTechnican Pay, Tools and Taxes with Hunt Demarest [E043] - Diagnosing the Aftermarket A to ZTechnician Pay, Tools, and Taxes with Hunt DemarestTechnicians want to know how their personal taxes and tools purchased for work are managed on your tax return. Flat Rate vs. Salary + IncentivesTax consequencesListen To Business By the Numbers Podcast with Hunt Demarest HERE.Hunt's Company Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online : www.paarmelis.comThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mat...2022-08-1052 min
The Auto Repair Marketing PodcastThe Top Features an Auto Repair Shop Website Needs [E008]SummaryNot all websites are created equal. Some are online brochures while others are sales machines that work 24/7/365. Which do you want yours to be? In this week’s episode, Kim and Brian each discuss the top 5 features they feel an auto repair shop website needs. Kim comes at it more from the consumer’s side while Brian talks more from the technical side. In the end, you’ll have a checklist of 10 important website features you can check against your shop’s website.Talking PointsKim’s Notes on What Customers Look for in a W...2022-08-1034 minDiagnosing the Aftermarket A to ZTechnican Pay, Tools and Taxes with Hunt Demarest [E043]Technician Pay, Tools, and Taxes with Hunt DemarestTechnicians want to know how their personal taxes and tools purchased for work are managed on your tax return. Flat Rate vs. Salary + IncentivesTax consequencesListen To Business By the Numbers Podcast with Hunt Demarest HERE.Hunt's Company Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online : www.paarmelis.comThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mat...2022-08-1052 min
Business By The NumbersInflation Reduction Act - What We Know Now [E025]Inflation Reduction Act - What We Know Now This week Hunt discusses what we currently know about the act currently going through congress. What is the Inflation Reduction Act, and why is it called that?What is included in the bill as we know now?What are the changes to taxes, and are those going to affect me?What are the overall impacts of the bill, and what should I be doing now to prepare?The Show is sponsored by: Shop-Ware on the web at getshopware.comNAPA Auto Care...2022-08-0428 min
The Auto Repair Marketing PodcastMarketing Budget with J.R. Portman [E007]SummaryDetermining your auto repair shop’s marketing budget requires taking a lot of different things into consideration. The old adage is to spend 5-7% of your gross revenue on marketing. Whereas we do find that to be a pretty good benchmark, it’s not always that simple. Shop Marketing Pros’ J.R. Portman joins Brian on this episode to talk through some of the things you need to consider when deciding on a marketing budget.Talking PointsThere is a formula you can followIt all starts with your numbers. How much did you make l...2022-08-0322 min
Diagnosing the Aftermarket A to ZMatt With Lester Kovacs from Dorman at NAPA Expo [E042]With Lester Kovacs from Dorman at NAPA Expo 2022Lester Kovacs is Director of Ideation at Dorman. He has spent 18 years at Dorman.The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-08-0337 min
Diagnosing the Aftermarket A to ZRon Capps: Two Time World Champion NHRA Driver Turned Team OwnerWatch the Video: HERE
We are at the 2022 Napa Expo with reigning two-time world champion Ron Capps, who has just recently started his own Motorsports company. Find out what it’s like being both the driver and team owner. Listen to Ron explain the initial rush when his race car goes from 0-100mph in 7/10 of a second. He says It’s all about his team and the processes and procedures.
Established in 2021, Ron Capps Motorsports is a single-car NHRA Funny Car team owned and operated by reigning and two-time world champion Ron Capps. Headquartered in Brownsburg, Ind., the team...2022-08-0247 min
Business By The NumbersInterest Rates [E024]Interest RatesThis week Hunt discusses interest rates and how it is affecting your business, and personal life, and what you need to do to try and work with them. Talking Points:Why are interest rates going up, and who is making these rates increase?What is the federal reserve, and how do these changes affect inflation?What can you be doing right now to offset interest rates and still be a profitable business?What does the near future look like because of this increase in interest rates and the economy in general?2022-07-2830 min
Diagnosing the Aftermarket A to ZWhy Aren't We Mimicking Other Skilled Trades for Apprentices [E041]Why Aren't We Mimicking Other Skilled Trades for Apprentices?Talking Points:Attrition of apprenticesNo taking newbies under wingsOther skilled trades have a historical cultureThey succeed, WE succeed.The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-07-2720 min
The Auto Repair Marketing PodcastThe Two Books You Must Read If You Are Involved In Your Shop’s Marketing [E006]The Two Books You Must Read If You Are Involved In Your Shop’s MarketingONESummaryIf you’ve ever heard Brian or Kim teach, you’ve probably heard them recommend one or both of these great books. Brian likes to say that reading these two books will give you an MBA in auto repair shop marketing. Listen in to find out why, then go get the books and see what all the fuss is about!TWOTalking PointsThey Ask You Answer by Marcus SheridanRevolutionary Approach to Sal...2022-07-2734 min
Business By The NumbersInflation - What You Need to Know [E023]Inflation.This week, Hunt discusses inflation, how it affects your business and personal life, and what you need to do to try and work with it. • What is inflation, and how is it calculated?• What is causing the high inflation that we are seeing today?• What can you be doing right now to offset inflation and still be a profitable business?• What does the near future look like because of this inflation and the economy in general?2022-07-2150 min
Diagnosing the Aftermarket A to ZKeyed Up About the Keys to Key with Andrew Sexton [E040]Keyed Up About the Keys to Key with Andrew Sexton, DLC Key Programming. We are talking about :Key CuttingImmobilizer diagnosticsEEPROMThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-07-201h 10
The Auto Repair Marketing PodcastUsing Marketing to Attract New Team Members [E005]ONESummaryIt feels like every shop in the country is looking for a new tech or service advisor. There is no silver bullet to hiring, but most shops are so bad at it that it’s easy to get a leg up on your competition. In this episode, we talk about how the same marketing you are doing to attract new clients can also attract new team members. We tell you what you need to be promoting that you’re probably not, and how to build a careers page on your website that will be s...2022-07-2034 min
Business By The NumbersTax Planning [E022]Tax PlanningThis week Hunt discusses the importance of tax planning and some tips to save you money. • When should I start tax planning and how often should you update this?• Do I have to make estimated tax payments?• What are the best ways to save taxes?• What are some common mistakes or bad ideas when trying to minimize taxes?The Show is sponsored by: Shop-Ware on the web at getshopware.comNAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.comHun...2022-07-1439 min
Diagnosing the Aftermarket A to ZTechnicians Communicating With Clients [E039]Technicians Communicating With ClientsClients provide us with our livelihoodsOur imageKnow, Like, and TrustAppreciate and respect clientsThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-07-1322 min
The Auto Repair Marketing PodcastDoes Your Community REALLY Know You? [E004]SummaryThe question was posed to a group of panelists, “As an auto repair shop that hasn’t been doing any marketing, where do I start?” There are a lot of different ways to answer this question, but we look back at how we started marketing our own shop and had great success. Not all marketing looks like what we tend to think of with websites, digital ads, direct mail, etc. The most effective marketing we’ve ever done was face-to-face, and some of the most successful shops still attribute their success to tactics like the ones we talk...2022-07-1341 min
Business By The NumbersHandling Big Purchases [E021]Handling Big PurchasesThis week Hunt discusses the different ways to finance large purposes and how that changes the tax treatment?• Should I buy or lease my equipment and does that affect my taxes?• How are different kinds of leases taxed?• What kind of car will get me the most tax savings?• What kind of improvements to my real estate am I allowed to write the entire amount off?The Show is sponsored by: Shop-Ware on the web at getshopware.comNAPA Auto Care Rep...2022-07-0730 min
Diagnosing the Aftermarket A to ZEconomics with Dr. Joshua Rosenbloom [E038]Economics with Dr. Joshua RosenbloomWhat kind of service are we What competitive market are we inWhat are the advantages of knowing Use of game theory to predict outcomesThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-07-0656 min
The Auto Repair Marketing PodcastKeywords in Reviews - Adding Fuel to the Fire [E003]Keywords in Reviews - Adding Fuel to the FireUsing keywords in reviews isn’t exactly a new trick, but a recent experience on a trip to Key West brought this to the top of our minds and resulted in this episode. Listen in to learn a way to make those great reviews you have perform at an even higher level, bringing in people who are searching for auto repair services in ways that you may never think to optimize for.Key Talking Points02:30 - how people search by voice03:10 - people don’t even...2022-07-0321 min
The Auto Repair Marketing PodcastKim and Brian Tell Their Story [E002]Kim and Brian Tell Their StoryThe Auto Repair Marketing Podcast hosts, Kim and Brian Walker, have quite the life story of technician and teacher turned shop owners, turned marketers. This episode has very little to do with marketing but serves more as a foundational episode that can be referred back to in future episodes. Listen in to hear a story about a young couple that started with nothing and built a $2M shop only to lose it to a road construction project and eventually filing bankruptcy - then building a thriving marketing agency.Thanks...2022-07-0244 min
The Auto Repair Marketing PodcastHijacking The Marriott Boardroom With Chris Cotton [E001]Hijacking The Marriott Boardroom With Chris CottonChris Cotton of AutoFix Auto Shop Coaching is our guest on this episode of The Auto Repair Marketing Podcast. We were at the Marriott World Center in Orlando Florida for Worldpac’s STX conference where we hijacked the Marriott Boardroom to talk to Chris about the overall state of marketing in the automotive independent aftermarket. We cover so much with Chris, and we hope you’ll listen in to find that one takeaway that will positively impact your bottom line.Key Talking PointsThere is a false sens...2022-07-0141 min
Business By The NumbersEntity Choices - Taxation and Legal Protection [E020]Entity Choices - Taxation and Legal Protection• What is the difference between a Corporation, LLC and Sole Proprietor?• What are my options for taxation for a LLC?• How should I setup my real estate entity and why is it important to have that in a LLC?• How should I setup my loaner car LLC... or should I?The Show is sponsored by: Shop-Ware on the web at getshopware.comNAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.comHunt Demarest, CPAPaa...2022-06-3033 min
Diagnosing the Aftermarket A to ZObservations from a Family Vacations [E037]Observations from a Family Vacations Time...our most valuable possession/commodityKeep our eyes and ears open for lessonsCan you turn tables or put the shoe on the other foot?Being a consumer sometimes sucks, what are you doing about it?The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-06-2929 min
Business By The NumbersValue Pricing with Rob Nixon [E019]Value Pricing with Rob Nixon. This week Hunt sits down with Rob Nixon, the premiere coach and consultant for accounting firms. We got into a number of topics that are relevant for any kind of business owner. Some of the same things that he teaches accounting firms is the kind of philosophies that I talk with my shops as well.I think that his knowledge and expertise is always right on point and common sense ideas that everyone needs to hear. The Show is sponsored by: Shop-Ware on the...2022-06-2333 min
Diagnosing the Aftermarket A to ZOver Romanticizing the Diagnostic Process with Paul Danner [E036]Over Romanticizing the Diagnostic Process with Paul DannerOver complicating testingDown and dirty testing often is more efficientRaising up the professionImportance of learning the basics and applying themThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-06-221h 11
Business By The NumbersCryptocurrency [E018]CryptocurrencyThis week Hunt discusses the different ways that crypto is taxed and what to be aware of if you are buying and selling or accepting crypto as payment.• How does buying and selling crypto get taxed?• Are my losses deductible?• What happens when you trade one coin for another or if you are mining them yourself?The Show is sponsored by: Shop-Ware on the web at getshopware.comNAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.comHunt Demarest, CPAP...2022-06-1622 min
Diagnosing the Aftermarket A to ZOvercoming the Loss of a Child: Finding a Silver Lining [E035]Overcoming the Loss of a Child: Finding a Silver LiningThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-06-1547 min
Business By The NumbersS-Corp Owners Distributions and Pay [E017]S-Corp Owners Distributions and Pay. This week Hunt discusses the differences between S-Corp wages and draws and how to maximize to your advantage.• What are S-Corp Wages and how much should I pay myself?• How much in draws should I take?• What are the tax benefits of changing the way that you pay yourself?The Show is sponsored by: Shop-Ware on the web at getshopware.comNAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.comHunt Demarest, CPAPaar Melis and Associ...2022-06-0923 min
Diagnosing the Aftermarket A to ZFlashlight Diagnostics with Tanner Brandt [E034]Flashlight Diagnostics with Tanner BrandtOpen your damn eyes!Visual inspections far too often...err...overlooked... almost an oxymoronA/C system sight glass???Invest in flashlightsIs the idea of a visual inspection too narrowThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-06-0859 min
Diagnosing the Aftermarket A to ZThe Value of Exit InterviewsWe’re talking Exit interviews. Some shop owners do them religiously. Some don’t want to face the music. Some don’t know what to do in an exit interview. Is it a smart time not to burn a bridge? Is there a format to follow? We are going to attempt to answer these questions and more in today’s Town Hall Academy. You can learn a lot about yourself and your company in exit interviews.Watch the Episode on YouTubeMatt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous...2022-06-0243 min
Business By The NumbersPass Through Entity Tax (PTET) - What You Need to Know [E016]Pass Through Entity Tax (PTET) - What You Need to KnowThis week Hunt discusses the pass-through entity tax that has become more common and was a big issue during this year's tax season.• What is Pass-Through Entity Tax?• Who is eligible to pay this?• Why would someone elect to use the pass-through entity tax and what are the tax savings?• How do I set up the Pass-ThroughThe Show is sponsored by: Shop-Ware on the web at getshopware.comNAPA Auto Care Repair Sho...2022-06-0221 min
Diagnosing the Aftermarket A to ZWith Sean Medbury on Jiu-Jitsu [E033]Sean Medbury on Jiu-JitsuIntroduction to Brazilian jiu-jitsuLessons on the mat to the bayLearning about comfortThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-06-0146 min
Business By The NumbersEIDL - Economic Injury Disaster Loan - An Update [E015]EIDL - Economic Injury Disaster Loan - An UpdateHunt discusses the end of the EIDL Program and what shops should know about it as of today.• What is the EIDL Loan Program and what are the terms?• What I am allowed to use this for?• What am I not allowed to use this for? Are they any way around these rules?• Should I pay mine back or should I hang onto it?The Show is sponsored by: Shop-Ware on the web at getshopware.comNAP...2022-05-2626 min
Diagnosing the Aftermarket A to ZAre You Positive Deviant? [E032]Are You Positive Deviant?Matt tackles the idea of learning from positive deviants - positive deviants are used in finding solutions to complex issues - don't forget to learn from other's successes - the power of attitude - longterm thinkingThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-05-2527 min
Business By The NumbersSelling Your Shop to a Key Employee [E014]Selling Your Shop to Key Employee. This week Hunt discusses some of the options that are out there for selling your shop to a key employee and how to retain them until you are ready to sell.• Why is selling a minority share in your business a bad idea?• What selling to an internal party in your business can be a win for both the buyer and the seller?• How to structure a plan to transition to this new owner while he remains an employee?The Show is sponsored by: Sho...2022-05-1930 min
Diagnosing the Aftermarket A to ZDo You Show Appreciation With Acknowledgement? With Brin Kline [E031]Brin Kline joins me to talk about:Appreciation and acknowledgment.Expectations of perfectionTrying to stay aware of the needs of clients, employees, family, and the businessOperating in a competitive marketPerformance review (future show)The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-05-1849 min
Business By The NumbersGoing Multi-Location Part 3 - Structure the Deal [E013]Going Multi-Location! Part 3 of the crash course on going multi-location, Hunt discusses how to take this deal home, finance and set up the purchase price.• What are the options for financing the deal and what is the most common?• How should I set up this new location? A new entity or existing? • How do I allocate the purchase price so that it gets you the most tax benefit?The Show is sponsored by: Shop-Ware on the web at getshopware.comNAPA Auto Care Repair Shop of Tomorrow at htt...2022-05-1234 min
Diagnosing the Aftermarket A to ZKung Fu Hustle with Justin Morgan [E030]The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-05-111h 11
Business By The NumbersGoing Multi-Location Part 2 - Evaluation [E012]Going Multi-Location Part 2 - EvaluationIn part 2 of the crash course on going multi-location, Hunt discusses getting into the details of a shop and coming up with a fair price• What kind of reports should I be asking from the seller?• What should you be looking at on the financials, the good the bad, and other things that can give more insight into the business. • How to I come up with a fair price for the business based on the net income of the shop and add-backs?• How do I start...2022-05-0552 min
Diagnosing the Aftermarket A to ZJim Kemper on Catalytic Converters [E029]Jim Kemper on Catalytic ConvertersThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-05-041h 14
Business By The NumbersGoing Multi-Location - Part 1 [E011]Going Multi-Location - Part 1of the crash course on going multi-location.Hunt discusses some of the basics of starting the process of going multi-location. • What should I be doing in my shop now?• How do I find prospective shops for sale?• What kinds of things should I be looking for in the shop and asking of the seller?• Should you start one fresh or should you buy an existing shop?The Show is sponsored by: Shop-Ware on the web at getshopware.comNAPA Auto Car...2022-04-2828 min
Diagnosing the Aftermarket A to ZThe Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle Fanslow [E028]The Myth About Rock Bottom: Diagnosis of Substance Use Disorder (SUB) with Danielle FanslowPart 1 HEREThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-04-271h 44
Business By The NumbersEmployee Retention and R & D Tax Credit [E010]Employee Retention Tax Credit (ERTC) and R&D Credit. This week Hunt discusses some tax credits that are being pushed to business owners recently. • What is the ERTC and do I qualify for it?• How do I know if I qualify and are there different things to look at with this credit?• What is the R&D Tax Credit?• What kinds of things do I need to be doing in order to qualify for this credit?The Show is sponsored by: Shop-Ware on the web at getshopware.com2022-04-2133 min
Diagnosing the Aftermarket A to ZWhat You Can Learn From Professional Wrestling - Part 2 with Andrew Fischer [E027]Preception is RealityBuild Up our young talentConsider teachingLink to What the Aftermarket Can Learn From Professional Wrestling Part 1 HEREThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-04-201h 25
Business By The NumbersRetirement Options and Tax Advantages - Hunt Demarest [E009]Retirement Options and Tax AdvantagesThis week Hunt discusses some of the options that are out there for retirement and how they can be the best tax deduction for you.• What kind of retirement options are out there, business and personal.• How do I fund these retirement accounts and what kind of tax savings will this give me?• What retirement account is right for me and my business?• What are the maximum amounts that I can fund and what are my options if I have exhausted all the classical options...2022-04-1429 min
Diagnosing the Aftermarket A to ZBuilding and Managing Your Training Collection [E026]Building and Managing Your Training CollectionWith guest Carm CapriottoInvest in yourself.Don't think you can't learn from the same class, different instructorThere is value in continuous and even redundant trainingBe sure to bring your training resume to a prospective job opportunityAsk the potential new shop of their commitment to training.Training Resume Ideas:For Technician to include in his/her resume:Tech NameClass TitleDate of ClassVenueSponsor of trainingTime investedThe Trainer(s)My rating of the trainingNote to selfShop working for at the timeCost of trainingWho paid for training2022-04-1356 min
Business By The NumbersTax Tips and Common Questions [E008]TaxTips and Common Questions. This week Hunt discusses some of the most commonquestions and issues that come up during tax season.•What is an extension and why do you file one? Is it the right move or are youcosting yourself money?• What is Section 179 Expense? When should you use it and what can qualify for accelerated depreciation?• What are tax brackets and how is different kinds of income taxed?• How do your distributions get taxed from your business and do your distributions even eff...2022-04-0740 min
Diagnosing the Aftermarket A to ZDivorce Discourse with Brandon Steckler [E025]A very candid discussion from Matt and Brandon who have each gone through a divorce. They speak about their struggle and anguish over decisions that were made and not made. This is a very honest and transparent discussion among peers.The show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-04-062h 03
Business By The NumbersProfitability & Key Metrics with Patrick McHugh of Bimmer Rescue [E007]Profitability & Key Metrics with Patrick McHugh of Bimmer Rescue. This week Hunt sits down with Patrick to discuss his philosophy on driving profits and how he keeps his business moving in the right direction.• What metrics should you be using to guide your day to day business• Why it is important to track KPI and trends regularly versus finding out after the fact that you missed the mark.• How to set up a business that not only drives profits but sets a strong foundation in team culture, community involvement, and positivity. T...2022-03-3153 min
Diagnosing the Aftermarket A to ZLessons from the Karate Kid's Bonsai Tree [E024]The Karate Kid was told to close his eyes and picture the Bonsai tree, essentially in your mind, picture the perfect tree.Get down to details, picture this tree in your mind. And now. Open your eyes and start clipping, clipping, and tying, make this tree look like your, you know, what you had pictured in your mind. And Daniel says something to the tyranny of how will I know what's right. And Mr. Miyagi responds, if it came from you, it's going to be.You could be ultra-focused on one specific area of auto repair. One idea would be...2022-03-3018 min
Business By The NumbersManaging Fraud [E006]Managing Fraud - Hunt Demarest - Business by the Numbers 006This week Hunt discusses common areas of fraud, why it happens and what we can do to stop it. Key talking points:• What is fraud and how common is it in small businesses• What are signs of fraud and how can we spot clues that could warn you before fraud happens.• What can you be doing in your shop right now to minimize your risk of fraud.The Show is sponsored by Shop-Ware on the web at getshopware.comH...2022-03-2434 min
Diagnosing the Aftermarket A to ZZero Turn Mowers - What Can We Learn [E023]Zero Turn Mowers - What Can We LearnMore blade timeMakes lawn maintenance quicker and more efficientUse the principles of the Zero Turn in our shopAre we taking too many stepsAre we looking for tools and equipmentDo we need to duplicate often used equipment so easy access?The bigger the shop the more walking to find things is wasted.Thanks to our Partner, NAPA Autotech TrainingThanks to our Partner, NAPA Autotech TrainingNAPA Autotech’s team of ASE Master Certified Instructors are co...2022-03-2315 min
Business By The NumbersTechnician Training with Travis Troy [E005]Recorded at Vision KC 2022Tech Training with Travis Troy. This week Hunt sits down with Travis Troy of Honest Wrenches in IA. We cover a lot of great topics including:• Why tech training is so important and why the cost of training and even shutting down your shop works in your favor. • What Travis has learned from starting a shop in a storage unit to creating 2 extremely successful shops. • Talk about the struggles that he has managing and running the shops and how he is constantly learning himself. The Show i...2022-03-1732 min
Diagnosing the Aftermarket A to ZCircuit Loading With Sean Tipping - Matt Fanslow Diagnosing the Aftermarket A to Z [E022]We're talking about loading these circuits, stressing them out, making them do what they were designed or maybe even a little bit beyond.Need bulbs to insert a load on a circuitThat's a visual representation that the current control that's the best. Frame rusted-out conditions are a challenge. Frames can lose ground.Sean: That's what I like about electricity. It plays by a set of rules that have to be, and as long as you understand those rules, you can winSean: Is it just voltage? Is it data, or is this for an output? Is this something that's d...2022-03-161h 16
Business By The NumbersTechnician Productivity [E004]Tech Productivity. Hunt takes a dive into the numbers behind tech productivity and how it affects your bottom line.• What is tech productivity and why do I care?• How do I measure tech productivity for my shop?• How different are sales for a super productive technician compared to an unproductive technician?• What is the theoretical max sales of my shop based on my production staff?The Show is sponsored by:Shop-Ware on the web at getshopware.comNAPA Auto Care Repair Shop of Tomorrow at https...2022-03-1019 min
Diagnosing the Aftermarket A to ZWhen You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan Bryant [E021]When You are the Owner, Nobody Stops You From Making Bad Decisions - Nathan BryantWhat Nathan thought he was going to do, wasn't how it worked out when he opened his shop.He was doing brakes for soccer moms and had very little diagnosis.His first two years were challenging to say the leastHe thought he knew how a shop worked from a mangers perspective. It is different when you are the owner.When you are the owner, nobody stops you from making bad decisions.He realized he had to get his ego out of the way...2022-03-0955 min
Business By The NumbersAdvertising Expense Review [E003]Advertising Expense Review and BudgetHunt discusses how to analyze and alter your advertising budget to drive real results that you need.• How much money should your shop be spending on advertising?• Does the type of advertising needed dictate the budget?• How to figure out a break-even analysis for dollars spent on advertising.• Does my current advertising budget match up with my goals of shop performance. The Show is sponsored by:Shop-Ware on the web at getshopware.comNAPA Auto Care Repair Shop of Tomor...2022-03-0333 min
Diagnosing the Aftermarket A to ZFollow the Money - Inspiration from Mike Rowe [E020]Follow the Money - Inspiration from Mike RoweMike Rowe of Dirty Jobs fame has a lot of good advice.One of them that I liked, but aimed at young people is, to show up early, stay late, keep your eyes open your ears open and your mouth shut work hard. Get. And become indispensable. I think that is really, really, really good advice. I don't think it gets executed nearly as well as it should. I think our society is breeding you know, a certain level of entitlements and they're not alone.Just the ones coming into...2022-03-0216 min
Business By The NumbersCommon Issues with Financial Statements [E002]Common Financial Issues. Hunt discusses the common issues that he sees when starting to look at a shop's financials. • Why don’t you understand your financials? Maybe it’s because they don’t make sense to anyone!• Do your financials match your Shop Management System (SMS)? How do we fix it if they do not?• How to analyze Parts Margin discrepancies and fix them.• Eliminating variables from financial statements. The Show is sponsored by:Shop-Ware on the web at getshopware.comNAPA Auto Care Repair Shop of Tomorr...2022-02-2341 min
Diagnosing the Aftermarket A to ZWhat Does a Great Steak Restaurant and Auto Repair Have in Common? [E019]We compare the automotive to health care. Ever think of comparing us to Chef’s or Cook’s?I'm watching an episode of a master chef with my daughterThe speed, efficiency, economy, and emotion that these professional chefs displayed and the contestants could not keep up was very glaringly obvious.The fastest texts that come to mind that I've personally witnessed. And I mean, I know some are just insanely fast out there, and I've never seen them work, but the ones that I've seen firsthand, and it's not the terrible many, but the ones I've seen, that's the other thin...2022-02-2327 min
Business By The NumbersHunt Demarest Podcast Launch - Episode 1 with Carm Capriotto [E001]Hunt Demarest Podcast Launch - Episode 1 with Carm CapriottoHunt's podcast will provide a core understanding of the financial aspects of running an auto repair shop.The latest show from the Aftermarket Radio NetworkHunt and Carm talk about their collaboration to launch this inaugural episodeHunt Demarest, CPA has consistently provided his financial business acumen to help move the industry toward greater heights of success and profitability. Hunt was recently referred to as a "terrific advocate of the aftermarket."He is the author of the book, Your Perfect Shop: How to Start, Run & Sell...2022-02-2310 min
Diagnosing the Aftermarket A to ZDutch Silverstein - Straight Talk to Technicians [E018]Matt Fanslow and shop owner Dutch Silverstein speaks to techs about Jobs, Wages, and OpportunityYou need a record of your achievementsTechnicians need to show up on time for work, 15 minutes earlyHave very few comebacksYou are reliable.Know their production numbersIf they go shopping for a job, be able to substantiate to their new employer their productivity numbersAsk prospective employer and see proof of production hour opportunitiesSignificant other: dinner with and a shop tourA technician should have his attendance ready to show the prospective new employerThe intangibles are you're going to be increasing shop performance, increasing shop. Standing i...2022-02-161h 27
Diagnosing the Aftermarket A to ZWife, Mother, Diagnostician, Co-Owner - Liz Perkins [E017]Liz works with her husband Keith Perkins in L1 Automotive Diagnostics and Programing, Tulsa, OKThey also operate the L1 Automotive Training Company www.L1Training.com.They operate 3 mobile vans and have a brick and mortar shopShe learned to be a diagnostician from the ground upLiz loves programingShe continues to train even though she isn’t in a truck on a daily basisShe is doing ADAS calibrationsThey do a lot of work for collision centersThe mobile diagnosis business is growingWorking on Work-Life BalanceLiz and Kieth have a strict schedule to spend time with the children and devote time to the bu...2022-02-0959 min
Diagnosing the Aftermarket A to ZRe-Release: What the Aftermarket Can Learn from Professional Wrestling - Matt FanslowRE-RELEASEMatt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s...2022-02-0608 min
Diagnosing the Aftermarket A to ZThe Personal Side of Paul 'Scanner' Danner [E016]Matt and Paul talk about their long friendship and that battle of work/life balance. They go back a long way from the start of IAtnHe started in 2012 doing video’sScanner Danner started by putting up content for his students and it exploded from thereHe started shooting crude video’s and there was no term like ‘YouTuber’Paul does a lot of good process stuffPaul does not look at other Youtubers to keep his own genuine styleHe is subbing at his Rosedale (got to verify spelling - pull from episode I did with him) tech to help them out becau...2022-02-021h 15
Diagnosing the Aftermarket A to ZDo We Do Enough Exit Interviews? [E015]Do we do enough exit interviews?Why or why not?What can we learn from them?Put your ego away and realize this is a great moment to learn about you and your companyTake the employee that is leaving to lunch, even if it hurts, listenUse exit interviews to improve your company and selfThe show is sponsored by NAPA Auto Care napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE2022-01-2619 min
Diagnosing the Aftermarket A to ZWhat Drives You to Be the Best You Can Be - With Justin Morgan [E014]What Drives You to Be the Best You Can Be - With Justin MorganJustin MorganLMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT Technicians portrayed in moviesMatt has had a rash of trouble vehicles latelyWorking on a Dodge transmission issueHe always worried that he is going to get a car that is going to kick his buttAsking for help inside your network. It’s OK.When you ask for help be sure you’ve done your due diligenceMatt hates being wrong. But he doesn’t have to be right...2022-01-191h 18
Diagnosing the Aftermarket A to ZScott Alton - From a Clients Point of View [E013]Scott Alton - From the Clients Point of View - Matt Fanslow Diagnosing the Aftermarket A to ZMatt grade school friend who is also a customer of hisMatt has a photographic mindOrigins of life, music, and euchre (the card game)Scott sees or perceives that the people working on his vehicle are competentDress says a lot about competencePersonal appearance, alsoFormulate an opinion if you trust the shopOverall look of operation, clean, organizedA professional look gives confidence to trust Certification on the wallReviews on the wallRead reviewsWhen meeting a client for the first time we ask for a...2022-01-121h 20
Diagnosing the Aftermarket A to ZWhat Didn't We Talk About! with Chris Cloutier [E012]What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.meDo all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction?A mature leader follows joy and not fearMany managers never received the positive vibes from happy customers, and only get called in when there is a problemWe need to take steps to be sure our ‘locker room’ is not toxicChris book recommendations: UnaffendableAnything that deviates from a mean is surpr...2022-01-051h 22
Diagnosing the Aftermarket A to ZMental Health with Haakan Light - Matt Fanslow Diagnosing the Aftermarket A - Z [E011]Matt and Haakan Light, from Garage Gurus, are not providing medical remedies or solutions nor are they qualified to give out any medical advice.A very serious topic for everyone in the aftermarketSomewhere in the neighborhood, one in five and one in four adults have mental health issues or concerns and are going undiagnosed and untreated.Concussions can cause issues with mood.We’ve seen this amplified in professional sports like footballThese types of injuries can be cumulative (Head Injuries)Head injuries take away from your resistanceThere are alternative treatmentsFind an adaptive strategy for your mental healthExercise is go...2021-12-291h 05
Diagnosing the Aftermarket A to ZOut of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to Z [E010]Out of Nowhere - Pistol Pete Marravich - Matt Fanslow Diagnosing the Aftermarket A to ZHe holds some records in basketball that may never be brokenHe was a scoring machineHe was not naturally talented but was 6” 5”He came up with his own drillsHe was doing things back in the 60s and 70s ahead of his timeHe spent time training, studying and working out, and challenging himself to get betterHe never had any god-given talent that would have made him like LeBron James or Michael JordonHard work can pay offPerfect Practice makes PerfectJournal your thoughts, ideas, intuition take-a-waysYou have...2021-12-2221 min
Diagnosing the Aftermarket A to ZObservation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to Z [E009]Observation From a Class I Presented - Matt Fanslow Diagnosing the Aftermarket A to ZI taught a PICO scope class and had a few observationsSome owners/managers were present with their techniciansSome owners/managers were amazed at what the scope could do for themOwners should not ignore business management classes at the expense of technician trainingGreat chance to learn what other shops are doingDo owners who started as techs become more willing to invest in the back of the house vs the owners that came from outside the business or from the service counter? Are they more...2021-12-1515 min
Diagnosing the Aftermarket A to ZPickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to Z [E008]Pickpockets and Magicians - Matt Fanslow Diagnosing the Aftermarket A to ZMatt speaks to how pickpockets and magicians use misdirection to fool you.Focus is critical in successful diagnosis.Distractions need to be minimized to keep a strong level of concentration.2021-12-0823 min
Diagnosing the Aftermarket A to ZThe Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1 [007]The Road to Redemption from Substance Use Disorder with Danielle Fanslow Part 1. Matt is joined by his wife Danielle. As discussed there will be another episode to continue to keep this discussion alive.A candid discussion between Matt and his wife DaniellePeople struggle fighting a way back out after substance abuse to create and reach goalsAn important goal is to have autonomy and have their own placeThe hardest part of her job is to get people to stabilityMany obstacles and hurdles are part of the hoops to jump throughThere are repercussions to faceThe relapse rate is highRoad backStability...2021-12-011h 16
Diagnosing the Aftermarket A to ZElectrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to Z [E006]Electrical Theory, Talk and Myths - Matt Fanslow Diagnosing the Aftermarket A to ZMatt is joined by Sean Tipping, educator, mobile diagnostician and podcaster along with Matt Skundrich a trainer and mobile diagnostician.Sean Tipping's Podcast HERE.2021-11-241h 22
Diagnosing the Aftermarket A to ZWhat a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z [E005]What a Shop Owner Can Learn From Metallica - Matt Fanslow - Diagnosing the Aftermarket A to Z. Matt connects the rough times Metallica had that was reflected in the Metallica movie "Some Kind of Monster" to life in the auto service aftermarket. Enjoy Matt's uncanny ability to reflect and parallel life's journey.2021-11-1727 min
Diagnosing the Aftermarket A to ZNew Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to Z [E004]New Technology Coming to Our Bays - Matt Fanslow Diagnosing the Aftermarket A to ZMatt talks to TopDon VP on new tech he found at AAPEX 20212021-11-1020 min
Diagnosing the Aftermarket A to ZBuyer Beware. My Learning Curve With a Marketplace Purchase [E003]Buyer Beware. My Learning Curve With a Marketplace PurchaseIt started off greatThen it never arrivedFound it for sale again from the same personWho I calledWhat I did2021-10-2215 min
Diagnosing the Aftermarket A to ZMatt Fanslow Podcast Launch - Episode 1 with Carm Capriotto [E001]Matt Fanslow Podcast Launch - Episode 1 with Carm CapriottoA new podcast that will cover a wide range of topics from all angles of the automotive aftermarketThe latest show from the Aftermarket Radio NetworkCarm and Matt talk about their collaboration to launch this inaugural episodePodcasts Mentioned on this episode:Link to Kobayashi Maru Episode - For The Record 77 HERELink to Professional Wrestling Episode - For The Record 50 HERELink to Matt's first-ever episode on ASE HERELink to Matt's first solo episode with Carm HERE2021-10-2230 min
Diagnosing the Aftermarket A to ZMatt Used an Ohmmeter - Oh My! - with Guest Sean Tipping [E002]Matt Used an Ohmmeter - Oh My! - with Guest Sean TippingA huge diagnostic challenge on a truck hit by lightningMatt actually pulled out an ohmmeter and it helped him discover a pathSean talks about teaching and his mobile diag businessSean and Matt talk about Ohms, Volts and Amps2021-10-221h 00