Shows
Uncommon Growth with Alex BellEthan Lieber: How Latchel Raised $24M to Revolutionize Property Management MaintenanceIn this episode, Ethan shares how he built Latchel, a platform that transforms property maintenance for managers handling 200-2000 properties. Starting six years ago with just phone calls and no software, Latchel grew through Y Combinator and venture funding to recently achieve cash flow positive status. Ethan reveals how cold email marketing became their most powerful growth channel, generating an incredible 20-25% reply rate in the early days. Find Ethan here:https://www.linkedin.com/in/ethanlieber/https://latchel.com/2025-03-2927 min
Tech Nest: The Proptech PodcastBlueprint Conference Conversations Part 3In this special episode, you'll get to listen in on conversations I had while attending Blueprint Conference, 2024. Here's the list of guests in this Part 3 of my Blueprint Conversations series.Pierre Calzadilla, Co-founder & COO at Upfronthttps://www.linkedin.com/in/pierrecalzadilla https://myupfront.comMukund Venkatakrishnan, Co-founder & CEO at Upfronthttps://www.linkedin.com/in/mukund-venkatakrishnan-466636a5https://myupfront.comAmber Kahr, Co-founder & COO at Billionshttps://www.linkedin.com/in/amberkahrhttps://joinbillions.comJames Gallagher, Co-founder & CEO at Greenlitehttps://www.linkedin.com/in/jamesabgallagherhttps://www.greenlite.comEthan Lieber, Co-founder & CEO at Latchelhttps://www.linkedin.com/in/ethanlieberhttps://latchel.comNick Durham, Ge...2024-11-2637 min
The On Purpose InvestorWe Use Automation and You Should TooSummary: In this episode of the On Purpose Investor, hosts Eric and Josh dive into the importance of automating your rental portfolio. They discuss the use of tools like Rent Ready and Latchel, sharing personal tips and strategies for making landlord responsibilities more efficient. The conversation also covers the fears and benefits of automation, techniques for maintaining control while leveraging technology, and specific features of platforms that enhance property management. Tune in for insights on transforming your real estate business from being an operator to a true business owner.Links Mentioned:2024-08-0638 min
Property Management Business24. Maintenance and All Things Property Management with Ethan Lieber of LatchelHow does maintenance impact your property management company? Marc is joined by Ethan Lieber, the founder and CEO of Latchel, a company that helps property managers simplify the overall maintenance process and allows property managers to sleep better at night. Marc and Ethan also discuss how the principles of economics impact a property management business. They also explore the terrain of tenant and renter demand, scrutinizing whether it's trending up or facing a downturn, and learning how to adjust property pricing to align with these changes. You will also learn perks landlo...2024-04-0950 min
Property Management BrainstormEpisode 81: Crush Your Biz Dev For Max Door Growth Ft Jeremy PoundOn this episode, host Bob Preston and guest Jeremy Pound discuss various aspects of business development and new client acquisition in the property management industry. The conversation also delves into the building blocks for creating a successful business development program and the characteristics of a good business development manager. Takeaways:Understanding the local market and competitionFinding the right business development managerMotivating business development managersCRM SoftwareSignificant opportunities for growthChapters:00:00 Introduction and Background05:20 Challenges in Acquiring New Doors10:20 Understanding the Local Market and Competition13:45 Building Blocks for Business...2024-01-1858 min
Property Management BrainstormEpisode 80: Five Ways to Kickoff 2024 Ft Bob PrestonIn this episode, Bob Preston shares his top five ways to kickoff 2024 for property management businesses. He emphasizes the importance of strategic planning, organizational checkups, accountability and goals, kickoff meetings, and budget trimming. These steps are crucial for setting the direction, aligning the team, and optimizing resources for a successful year ahead.TakeawaysCreate a strategic plan with a forecast and budget for the new year.Conduct an organizational checkup to assess the company's culture and alignment.Establish accountability and goals for every team member.Host a kickoff meeting to communicate expectations and review...2023-12-2813 minProperty Management Business15. How to Improve Communication with Owner ClientsAre you a property manager looking for ways to improve your communication with owner clients? In this episode of the Property Management Business Podcast, Marc shares his key strategies for effective owner communication. Learn how to keep your owners informed and build trust with regular, clear, and timely updates - from initial notifications to vacancy updates. Plus, get tips on creating the perfect year-end letter that will leave your owners satisfied! Don't miss out on this valuable advice to take your property management company to the next level. #propertymanagement #ownercommunication Click he...2023-12-1227 min
Property Management BrainstormEpisode 79: Opportunities in Mid-market Multifamily Ft Bob HansenBob Hansen, Principal at Second Nature, joins host Bob Preston to discuss the mid-market multifamily rental sector and its challenges and opportunities. He highlights the importance of attracting renters through amenities and value-added services. Bob also discusses the impact of economic factors on rental rates and the challenges tenants face in affording rent. He emphasizes the need for property managers to focus on the resident experience and leverage technology to meet the younger generation’s expectations. Listen in as Bob Preston and Bob Hansen unpack the mid-market multifamily sector and the opportunities for property managers to grow their portfolios.2023-12-0836 min
Beyond Rent: Exploring Property ManagementLaunching A Successful Resident Benefits PackageMany property management companies have implemented resident benefits packages to enhance the living experience at their properties and generate more revenue. However, there are operational efficiencies that can be realized as well. Ethan Lieber of Latchel joins the podcast to discuss the best practices for launching a resident benefits package, as well as the benefits property managers and owners can realize from these offerings. Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.You can learn more ab...2023-10-0841 min
Tech Nest: The Proptech PodcastIncreasing Revenue and Response Times for Property Managers with Ethan Lieber, CEO of LatchelSubscribe to Tech Nest: the Proptech Newsletter for weekly updates: https://www.technest.io/tech-nest-the-proptech-newsletter--Ethan Lieber is the Co-founder and CEO of Latchel, a proptech based in Seattle that is working to improve property management companies' response times, as well as helping property managers achieve incremental revenue through resident benefits. Often times property management companies find themselves having to choose between delivering great service to residents or protecting margins of their business. Ethan breaks all this down, and how Latchel is building a solution. We cover a range of topics in t...2023-08-2253 min
Multifamily InsightsInvesting in Coliving Properties with Johnny Wolff, Ep. 505Johnny Wolff, Founder & CEO of HomeRoom Coliving, is elevating the home-sharing concept to a new level. He loves to discuss why he switched careers from financial analyst to full-time real estate investor and how his startup exploded despite the global pandemic. Johnny also provides details on why coliving properties provide an excellent opportunity for substantial passive wealth in 2022, strategies for identifying properties that have above-average returns, and why coliving is the future of living for Gen Z. In our conversation with Johnny, we talked about investing in coliving properties, regulations that you need to know, how the b...2023-05-1927 min
Tech News Daily | Sponsored by Camflare.ioTech News Daily with Camflare.io (Friday 10th March 2023): Moderna's New Office, Latchel's Money & Apple's Homepod Upgrade?In this episode of Tech News Daily, sponsored by Camflare.io, we bring you the latest news from the world of technology.
Moderna opens a new office in another state in the US, Latchel gets funding dollars and is there a new Apple Homepod coming?
To subscribe to Tech News Daily, find us on Apple Podcasts or Spotify.
To enquire about sponsorship or to send your audio or text press release, please contact: hello@webvid.com
© 2023 Webvid Creative Production2023-03-1003 min
Property Management BrainstormPMB Classic Rewind: Service Level Agreements Ft. Ethan LieberWe have big plans coming soon to relaunch Property Management Brainstorm, with a renewed definition and a sense of purpose. Keep an eye out for that update in the form of a new podcast post. In the meantime, we are producing some reruns of the best podcast episodes, called PMB Classic Rewind.Service Level Agreements (SLAs) can be used effectively within property management companies to maintain the standard of customer satisfaction for tenants, property owners, and service providers. Bob Preston discusses this topic with Ethan Lieber, CEO of Latchel.Connect with Bob...2023-01-2028 min
The dojo.live show / Interviews with Visionaries Shaping Travel TechCustomer Obsessed Philosophy is a Multi-Partnered SpaceHow can you bring customer obsessed philosophy/culture to a multi-partnered space with competing interests? View the full video interview here.
Ethan Lieber is the Co-Founder and CEO of Latchel – a maintenance and resident amenity solution empowering property managers to deliver an unbeatable customer experience. Prior to starting Latchel in 2017, Ethan was the Director of Product for a hybrid tech firm and helped launch Contractors.com – a mobile app connecting homeowners to vetted contractors for Home Improvement projects. Ethan is passionate about building the most efficient and effective tools to help property managers realize their full potential as b...2022-09-2128 min
The Latchel Property Management PodcastEp 45: The Emergence of Insuretech Solutions for Better Customer Experience, Retention, & RPUAmong the many things emerging in our industry, one of the exciting ones we wanted to focus on in this podcast is the emergence of integrated landlord insurance solutions in the SFR space.
Insurance? Exciting? We know it was rebellious of us to use the two words in the same sentence. But... in our conversation with SES Risk Solutions, we talked about how Property Managers can leverage insuretech solutions like SES to offer better landlord insurance products to owner/clients, and create additional revenue per unit.
In this realm, large institutional owners have always had the ad...2022-09-011h 02
The Latchel Property Management PodcastEp 44: What the Fast Expansion of ”Build For Rent” Means for Property Management CompaniesThe concept of Build For Rent housing & rental management is changing the landscape of the property management industry. In the past few years, Build For Rent communities have skyrocketed across the US as renters left large metros in search of the space offered in a Single Family home.
Strata SFR has quickly become a national leader in the fast expanding "Build For Rent" segment of property management.
So, we sat down with Lee Hoffman who works directly with Build For Rent projects at Strata SFR to learn the ins and outs of what this segment...2022-08-111h 01
The Latchel Property Management PodcastEp 43: Navigating the Rise of AI & Workflow Automation in Property ManagementWith the recent surge of PropTech and innovative solutions making their way into the Property Management industry with greater and greater velocity, there's been a lot to navigate through...
How should and shouldn't tech be utilized in such a relationship focused industry?
How do you choose the right tech stack with increasing option overload?
How can you get your systems syncing data?
How do you best manage implementation and team buy in with process change?
What can we learn from industries like Cyber Security and FinTech who've been here before?
There was no better to answer all thes...2022-05-2551 min
Real Estate News & Tech8: RentRedi DEMO | All-in-One Property Management Software for Landlords with Ryan BaroneJason Hartman is joined by Ryan Barone, CEO, CTO, & Co-Founder at RentRedi - App & Software to make renting easy for landlords (& their tenants). As the Chief Executive Officer of RentRedi, Ryan guides the company's vision to provide small landlords with software that helps them minimize turnover, reduce the time needed to manage their apartments, and increase profitability, all while making the entire rental process seamless for their tenants and themselves. RentRedi is an easy to use mobile landlord app with everything you need to manage properties. https://rentredi.com/ All-in-One Property Management Software for Landlords2022-05-0123 min
The Latchel Property Management PodcastEp 42: The Proven Path to Scalable Growth Without Operational Headache with Andrea HardawayCan Property Managers scale and grow their business without putting in 40, 50, 60+ hour work weeks? We know of at least one who has done it! And, luckily for the rest of us, she wrote an entire book detailing her approach.
In this session, Andrea talks through her experience as a business coach in the corporate world, and how she's applied many of the same principles to her company, First Property Management, to be able to truly step out of the day to day operations and set her business up with the right people and processes to scale without t...2022-04-261h 00
The Latchel Property Management PodcastEp 41: Building Systems That Can Scale with Jordan Muela, CEO of Lead SimpleIf your company were to double in size tomorrow, what in your processes would break? What's the best way to build systems today that will support future scalability? What core traits do some of the most successful Property Management companies have in common?
We dug into these questions and more with Jordan Muela - CEO of Lead Simple, Cofounder of Profit Coach, and host of the Profitable Property Management Podcast.
Tune in to take the deep dive with us. Bring your notepad, this one is full of rich and actionable value sure to motivate and i...2022-03-221h 01
The Latchel Property Management PodcastEp 40: PM Grow 2022 - The Future of Property ManagementYou'll want to tune in to hear:
What's driving 2022 industry trends and what you need to know to optimize on the changing landscape.
A sneak peak into the most anticipated sessions of PM Grow 2022:
A mini market consolidation debate - build to get acquired or build to stay healthily independent?
How to strike the balance of AI vs HI (tech and humanity) in such a relationship driven industry.
What we can learn from Keynote Speakers - Claude Silver with Vayner Media and MMA Fighter, Frank "The Legend" Shamrock.
CEO of FourAndHalf, Michael Lushington and CEO of Latchel, Ethan Lieber go head...2022-01-2555 min
Property Management Growth with DoorGrowDGS 149: 13 Common Mistakes To Avoid When Starting A Property Management BusinessMost property management businesses suck because they have miserable business owners, but it's not because of the industry. There are unhappy business owners in any business, in any industry, or in any business category. What would you do differently now that you run a property management business? Property management growth expert and founder/CEO of DoorGrow, Jason Hull talks about 13 common mistakes made and tips on how to avoid them when starting a property management business. These are things that you should know or wish you had known. Some are really practical and some are a bit...2021-12-1430 min
Small City StartupWill Gordon from LatchelWill Gordon is the Chief Operating Officer at Latchel, an innovative tech solution for property managers. Latchel is a YC startup that is headquartered here in my hometown city of Tacoma, Washington. We talk about how he got started, his early funding, and his experience at Y Combinator. www.latchel.com www.startupschool.org Living With Complexity by Dan Norman Don’t Make Me Think by Steve Krug Nudge by Richard Thaler and Cass Sunstein Thinking Fast and Slow by Daniel Kahneman The Black Swan by Nassim Taleb Antifragile by Nassim Taleb2021-11-0332 min
The Property Management ShowWhat to Expect at PM Grow 2022 with Michael Lushington and Ethan Lieber
This week on the Property Management Show Podcast, Marie and Brittany are joined by Michael Lushington, CEO of Fourandhalf, and Ethan Lieber, CEO of Latchel, to discuss PM Grow Summit 2022. Fourandhalf and Latchel are co-presenting the upcoming conference, which focuses on the future of property management.
How is the future of property management relevant now?
This topic is on everyone’s mind right now. Many things are shifting in the property management industry, and everyone is wondering what’s going to happen next. The goal of PM Grow 2022 is to bring everyone together and pose that question. The co...2021-09-3015 min
The Property Management ShowWhat to Expect at PM Grow 2022 with Michael Lushington and Ethan Lieber This week on the Property Management Show Podcast, Marie and Brittany are joined by Michael Lushington, CEO of Fourandhalf, and Ethan Lieber, CEO of Latchel, to discuss PM Grow Summit 2022. Fourandhalf and Latchel are co-presenting the upcoming conference, which focuses on the future of property management. How is the future of property management […]
The post What to Expect at PM Grow 2022 with Michael Lushington and Ethan Lieber appeared first on Fourandhalf Marketing Agency for Property Managers.2021-09-3015 min
The Property Management ShowWhat to Expect at PM Grow 2022 with Michael Lushington and Ethan Lieber This week on the Property Management Show Podcast, Marie and Brittany are joined by Michael Lushington, CEO of Fourandhalf, and Ethan Lieber, CEO of Latchel, to discuss PM Grow Summit 2022. Fourandhalf and Latchel are co-presenting the upcoming conference, which focuses on the future of property management. How is the future of property management […]
The post What to Expect at PM Grow 2022 with Michael Lushington and Ethan Lieber appeared first on Fourandhalf Marketing Agency for Property Managers.2021-09-3015 min
The Latchel Property Management PodcastEp 39: The #1 Step to Staying With Your Business MissionNo matter what stage you're in in your entrepreneurial journey, knowing how to define and stick with your business mission is key to the longterm success and overall business health of your company.
So to dive into the nitty gritty of this topic, we sat down with Jen Shultz, Founder of The Non Nine To Five - a company that helps women leave their 9 to 5 lives and launch their own businesses.
Stay tuned to the end of the episode for a special offer on her business coaching services.
2021-08-2459 minThe Property Management ShowClosing Marketing Gaps to Compete in the New NormalBrittany and Marie joined Ethan Lieber on the Latchel podcast to discuss marketing gaps and how property managers can compete in an industry that’s only growing more crowded and more competitive. Ethan wanted to know how a property management company can position itself and build relationships to add the marketing fuel that’s needed to grow. […]
The post Closing Marketing Gaps to Compete in the New Normal appeared first on Fourandhalf Marketing Agency for Property Managers.2021-08-051h 10The Property Management ShowClosing Marketing Gaps to Compete in the New NormalBrittany and Marie joined Ethan Lieber on the Latchel podcast to discuss marketing gaps and how property managers can compete in an industry that’s only growing more crowded and more competitive. Ethan wanted to know how a property management company can position itself and build relationships to add the marketing fuel that’s needed to grow. […]
The post Closing Marketing Gaps to Compete in the New Normal appeared first on Fourandhalf Marketing Agency for Property Managers.2021-08-051h 10The Property Management ShowClosing Marketing Gaps to Compete in the New NormalBrittany and Marie joined Ethan Lieber on the Latchel podcast to discuss marketing gaps and how property managers can compete in an industry that’s only growing more crowded and more competitive. Ethan wanted to know how a property management company can position itself and build relationships to add the marketing fuel that’s needed to grow. […]
The post Closing Marketing Gaps to Compete in the New Normal appeared first on Fourandhalf Marketing Agency for Property Managers.2021-08-051h 10
The Latchel Property Management PodcastEp 38: Closing Marketing Gaps to Compete In The New NormalFour and Half is a tech forward marketing agency for Property Managers focused on giving them the tools and knowledge they need to position themselves competitively in their markets.
Tune in to hear what trends are driving a deeper need for more robust marketing initiatives, and learn how you can be adjusting your marketing strategy to close more of the right clientele faster.
2021-07-231h 10
The Latchel Property Management PodcastEp 37: Simple Numbers 2.0: Rules for Smart ScalingTune in for our in-depth conversation with Greg Crabtree - author of Simple Numbers: Straight Talk, Big Profits, and its follow up book, Simple Numbers 2.0 - Rules for Smart Scaling.
Greg is known well in our industry for his contributions to the NARPM Accounting Standards and his consulting services for entrepreneurs.
We unpack the 3 simple steps for smart scaling and some of the biggest value adds and mistakes entrepreneurs in the property management industry can make.
2021-05-241h 04The Property Management ShowHow to Compete with Venture-Backed Property Management Companies Summary: Ethan Lieber from Latchel is our guest on The Property Management Show, and in this podcast we’ll talk about these behemoth venture-backed companies that seem to be entering the property management space in record numbers right now. We want to know why they’re here, what motivates them, and how smaller property management companies […]
The post How to Compete with Venture-Backed Property Management Companies appeared first on Fourandhalf Marketing Agency for Property Managers.2021-04-2934 minThe Property Management ShowHow to Compete with Venture-Backed Property Management Companies Summary: Ethan Lieber from Latchel is our guest on The Property Management Show, and in this podcast we’ll talk about these behemoth venture-backed companies that seem to be entering the property management space in record numbers right now. We want to know why they’re here, what motivates them, and how smaller property management companies […]
The post How to Compete with Venture-Backed Property Management Companies appeared first on Fourandhalf Marketing Agency for Property Managers.2021-04-2934 minThe Property Management ShowHow to Compete with Venture-Backed Property Management Companies Summary: Ethan Lieber from Latchel is our guest on The Property Management Show, and in this podcast we’ll talk about these behemoth venture-backed companies that seem to be entering the property management space in record numbers right now. We want to know why they’re here, what motivates them, and how smaller property management companies […]
The post How to Compete with Venture-Backed Property Management Companies appeared first on Fourandhalf Marketing Agency for Property Managers.2021-04-2934 min
The Latchel Property Management PodcastEp 36: RentRedi & Latchel: Coordinate Maintenance Right from Your RentRedi DashboardLatchel recently partnered up with RentRedi to offer our maintenance coordination services to landlords and property managers right from the RentRedi dashboard.
Tune in to this session to dive into how the partnership works and to get details on all of the other features that help landlords run a more efficient operations.2021-01-261h 01
Property Management BrainstormEpisode 50: The Best of Brainstorm 2020, Our Top Guest Conversations From Last Year's Episodes!We are proud to kick off 2021 with the “Best of Brainstorm”, snippets from our top guests of 2020.Topics Covered[3:48] Episode 42 featured Andrew Smallwood of Second Nature, who knows a lot too about why air quality is so important in rental properties. [5:35] In Episode 44, our guest was Citizen Home Solutions, featuring Peter Hernandez. Citizen provides a concierge onboarding service for new tenants to get their utilities setup. [7:27] Perhaps the most inspiring conversation of the year was Episode 38, with Mayor of San Diego, Todd Gloria, addressing the housing crisis and being the f...2021-01-0824 min
The Latchel Property Management PodcastEp 35: How PMs Can Reach 25% Profitability & Beyond in 2021We sat down with Founder/CEO of PM Profit Coach, Daniel Craig to dive into the details of profitability.
Daniel has worked with clients to increase their profitability into, or well beyond 25% profitability. For reference, the industry average is 6% profitability.
The session outlines:
Why profit margins are typically so low, and how to rise above the average.
6 "Do or Die" metrics to be measuring in your business.
Where to find and how to work with the NARPM accounting standards.
Daniel is also giving away a FREE forecasting tool to make 2021 your most profitable year...2020-12-2153 min
The Latchel Property Management PodcastEp 34: Multiplying Yourself - Hiring Effectively to Maximize Efficiency and Minimize TurnoverHave you ever wished there was more of you? We sat down with Anne & Mark Lackey, Owners of Hiresmart Virtual Employees to discuss how they started their company based off their own needs as broker/owner property managers.
They started Hiresmart to solve 3 main problems:
Owner Overwhelm
Staff Turnover
Poor Customer Service & Follow Up.
Anne & Mark discuss the best practices for hiring for maximum efficiency and minimal turnover, as well as the importance of a thorough recruitment process.
2020-11-171h 04
The Latchel Property Management PodcastEp 33: Creating a Transformative Social Media StrategyWe sat down with Martynas Fedotovas, owner of Equity Nest - a social media agency focused on helping real estate professionals and property managers grow and scale their business through brand and social media marketing.
With social media marketing taking a larger spotlight in the new normal, we talked with Martynas about how property managers can be utilizing social media to ramp up their brand, increase deal flow, and become authorities in their space.
Tune in to hear how an expert in the space defines success in social media marketing, which channels are trending in th...2020-11-031h 06Beyond Rent: Exploring Property ManagementRethinking Revenue StrategiesIncreasing revenue is at the heart of just about every business decision. In property management, there are more ways to increase revenue than just through rent. In today’s episode, Ethan Lieber of Latchel discusses what he’s learned about fulfillment systems throughout his career and how they can be applied to property management. We get deep into how operators can find additional revenue and fundamentally shift how they run their business, allowing them to go BEYOND RENT!To keep up with evolving industry trends and learn helpful Rent Manager advice, visit our blog, as well...2020-10-251h 00
The Latchel Property Management PodcastEp 32: The Essentials of Third Party Property Condition ReportsProperty condition reports that remove the bias and include essentials you may not have thought of can be a pain to navigate and run diligently. Tune into our session to learn the essentials of:
Move In/Move Out Reports
Periodic Condition Reports
Acquisition Reports
Learn why you need them and how you can offload them to the team at OnSightPros.
2020-10-201h 02
Founders and Builders with Aakash ShahLatchel - 24/7 maintenance for landlords and property managersEpisode 9: Latchel - 24/7 maintenance for landlords and property managers
This week on the show, Aakash and Xand discuss Latchel [latchel.com]. Latchel's product focuses providing landlords and property managers a a 24/7 maintenance service that takes requests from tenants and deploys the right professional to fix the things that need fixing. Latchel offers services in several multi-billion dollar industries. Property management is a $72B industry in the US; contractor services are worth hundreds of billions. Both of these industries are underserved by technology and suffer from low market penetration and extreme fragmentation.
Contact:
2020-10-1519 min
The Latchel Property Management PodcastEp 31: 25 Income Streams for Your PM Business with Marc CunninghamMarc Cunningham dives into a handful of the 25 proven income streams for your PM business included in his online course.
Head to https://www.propertymanagementsystem.org/income-streams to access the course and get 25% off the course using the code: "latchel" at checkout. Discount is valid until the end of October 2020.
A few of the topics in the podcast are...
How to create and run a profitable maintenance oversight process & why it's better than doing in-house maintenance.
How to increase your management fee with existing owners and have them be happy about it.
How to pro...2020-10-121h 00
The Latchel Property Management PodcastEp 30: Increasing Revenue Per Unit with Second Nature's Air Filter DeliveryTune in for our conversation with Second Nature CEO Thad Tarkington. We go over how Second Nature's subscription based air filter delivery service works for PMs and how it can help increase revenue per unit.
We also talk through the rise in popularity of resident benefit packages and the best way to implement them. You can visit residentbenefitpackage.com to get in touch with Second Nature's team.
2020-09-291h 03
The Latchel Property Management PodcastEp 29: The Amazon Approach to Resident ServiceHave you ever wanted to make your property management systems and experience as "easy as Amazon"?
Our co-founder/COO Will Gordon, and Operations Director, Jennifer Pascon, both worked at Amazon prior to Latchel. They've pulled a lot of the operational concepts from Amazon into the maintenance sector of Property Management.
We wanted to share exactly how they've done that and how you can do it too in your own business.
Download the workbook here.
** This episode was originally published as a live webinar - Head to our YouTube channel to view th...2020-09-221h 13
The Latchel Property Management PodcastEp 28: What Property Managers Need to Know About the Future of Smart Home TechnologyWe sat down with PointCentral CEO, Sean Miller, to discuss the latest in smart home tech, how to get your owners on board with the investment, and what property managers need to know about the future of smart home tech.
Point Central provides smart home solutions that enable vacation rental and residential property managers to remotely control energy and access to ALL their properties from their desktop or mobile device to help PMs:
Increase Operational Efficiency: eliminate the hassle and time spent on key management by eliminating physical keys and being able to control access remotely.
At...2020-09-0858 min
The Latchel Property Management PodcastEp 27: How to Choose the Right Maintenance Vendors to Support Your Business w/ Kathleen RichardsNavigating the vendor marketplace can get a bit overwhelming sometimes. So we'll be sitting down with Property Management coach Kathleen Richards to dive into the details of finding your preferred maintenance vendors and how that can be a game changer for your business.
Tune in to get rich industry insight from a professional who is:
A former Broker/Owner of a two-time award winning Property Management Company
A National Instructor for NARPM
A nationally recognized speaker, instructor, author, and thought leader on business, organizational/leadership development, and culture specifically in the PM field.
And, of cour...2020-08-2658 min
The Latchel Property Management PodcastEp 26: How North County Property Group Has Become a Top PM Company In a Large MarketWhen it comes to sharpening your competitive edge in a large market, there's no better man to discuss this with than Bob Preston, President of North County Property Group in San Diego.
North County Property Group has been named a Top Property Management company in San Diego by the San Diego Business Journal for the past 5 years in a row.
Their average Google rating is 4.8/5 stars which is incredible in this industry.
And Bob also runs his own podcast called Property Management Brainstorm
So if you like what you hear from Bob today, check out his podcast as w...2020-08-111h 07
The Latchel Property Management PodcastEp 25: Contactless Solutions: Running Remote Inspections with RentCheckRentCheck is designed for contactless inspections. It fully supports social distancing best practices by having residents conduct property inspections with simple, self-guided inspections that anyone can do from their smartphone. This helps property managers get ongoing visibility into unit conditions all from the comfort of home, and can help streamline the entire process by:
Handling all of the reminders to ensure move-in, move-out, annual, periodic, and turn inspections get done on time.
Creating visually appealing and standardized reports on your units.
Providing easy access to inspection reports to your owners to amplify trust.
Tune in to dive into t...2020-07-1450 minThe Latchel Property Management PodcastEp 24: Communication Technology - Closing the Gap with Residents & TeamsWe live in a world where technology has connected everything, but Property Management is a “People” business so social distancing has made it challenging.
With face-to-face communication being restricted, we need to leverage email, phone, text, and web chat even more than ever. These can create silos if technology doesn't connect them.
In this session with Rent Manager, we'll go over how Property Managers can utilize software to connect communication channels and close the communication gap with residents and teams.
2020-06-261h 01
Property Management BrainstormEpisode 33: Establishing a Service Level Agreement (SLA) Featuring Ethan Lieber, CEO at LatchelWhat could you accomplish if you never had to take another maintenance call?Ethan Lieber is the CEO of Latchel, a real estate platform that helps property managers streamline their maintenance workflow. Today, Ethan joins Bob to explain how Latchel leverages the Amazon model of crafting measurable, transparent Service Level Agreements (SLAs) to ensure customer satisfaction and discuss the common themes across SLAs for tenants, property owners and service providers.Ethan walks us through the maintenance workflow in Latchel, describing how their system plugs into a property management company’s existing processes and what they do...2020-03-0534 min