Shows
The Career Flipper PodcastFrom perinatal genetics counselor to SaaS customer experience manager, meet Lauren Rose EimersHow do you navigate a career pivot as a new parent, especially when you realize your old job, that you still love, just doesn’t fit your life anymore?In this episode, you’ll meet Lauren Rose Eimers from Boise, Idaho, who’s been on a winding career journey, moving from mental health to genetic counseling and ultimately to customer experience leadership in the tech startup world. We dive into her “one foot in, one foot out” approach to taking calculated risks, the importance of finding small moments of joy in daily work, and how becoming a parent res...2024-12-0536 min
The Career StrategistRedefining Mentorship & Empathy in CX with Lauren EimersText me with feedback or questions! BUY TICKETS TO ELEVATECX DENVER HERECurious about how empathy can revolutionize customer experience and support? Join us as we sit down with Lauren Eimers, a therapist-turned-customer-experience expert, who shares her unique journey from counseling psychology to the SaaS industry. Discover why empathy is an untrainable yet essential skill for success, how it should be a core consideration in hiring, and the transformative impact of mentorship for women and newcomers in tech. Lauren also discusses the complexities of measuring impact through metrics and the holistic approach needed...2024-07-3053 min
Customer Support Leaders255: Mastering Outage Management; with Lauren Rose EimersSend us a textMastering Outage Management; with Lauren Rose EimersImagine being at the helm of customer support when technology fails us—navigating the stormy seas of software outages is no small feat. That's why this episode has us sitting down with Lauren Rose Eimers, a sage in the art of crisis management, to share the secrets and strategies for thriving amidst system instabilities. We'll guide you through the nuances of pinpointing and recreating issues, equipping our development comrades with the essential intel to combat bugs and breakdowns. But it's not all tech talk; we...2024-02-0924 minCustomer Support LeadersFrom The Archives: 200: Managing Change with Lauren Rose EimersSend us a textFrom The Archives: Week 67 Topic: Managing ChangeLauren joins me for two milestones: the 200th episode of the podcast, and my birthday! It’s always an interesting chat with Lauren, and her academic background in human genetics and social behaviours. Here, she brings her expertise to bear in helping us manage change. Always hard, Lauren brings advice on making it easier.Support the show2022-06-1013 minCustomer Support Leaders200: Managing Change with Lauren Rose EimersSend us a textWeek 67 Topic: Managing ChangeLauren joins me for two milestones: the 200th episode of the podcast, and my birthday! It’s always an interesting chat with Lauren, and her academic background in human genetics and social behaviours. Here, she brings her expertise to bear in helping us manage change. Always hard, Lauren brings advice on making it easier.Support the show2021-04-2313 minCustomer Support Leaders92: First 30 Days with Lauren Rose EimersSend us a textWeek 24 Topic: First 30 Days in a New RoleLauren Rose Eimers and I talk about how important it is to listen, so you can learn.Support the show2020-06-1606 minCustomer Support Leaders70: Self-care in Support with Lauren Rose EimersSend us a textWeek 18 Topic: Self-care in SupportLauren Rose Eimers has a background in genetic counselling, and joins me on the podcast to talk about looking after ourselves in a draining support environment.Support the show2020-05-0806 minCustomer Support Leaders61: Onboarding New Hires with Lauren Rose EimersSend us a textWeek 17 Topic: Onboarding New HiresLauren Rose Eimers returns to the show, to tell of the advantages of a strong knowledge base and hiring self-starters.Support the show2020-04-2706 minCustomer Support Leaders15: Awkward Conversations with Lauren EimersSend us a textWeek 3 Topic: Awkward ConversationsLauren Eimers rounds out the week with the science bit. Great advice on social and biological signals!Support the show2020-01-2406 min