Lauren Lappin - Podcast Details

Shows

The Lash Business LoungeThe Truth About Burnout in the Beauty Industry ... and How to Come Back From It.https://www.instagram.com/laurenlappin_In this week's episode Lauren tackles an incredibly important (and complex) topic that impacts the majority of Beauty Industry Professional and Salon Owners at some point during their careers, burnout. Lauren first covers the early warning signs of impending burnout (how to know it's coming), and she then goes on to share five proven ways to fight back and even overcome burnout in your beauty business. The Early Warning Signs of Burnout in Your Business:You start fantasising about scenarios that would force you into having time...2025-05-0125 min

The Lash Business LoungeCommon Financial Mistakes that Salon Owners Make (and how to avoid them).https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses some of the most common financial mistakes that Salon Owners (of all experience levels) make, and how you can work to avoid them.You don't need to address all the potential financial mistakes in your business at the same time, just take them one a time and watch your revenue and your profitability grow ~ Lauren Lappin.8 Common Financial Mistakes that Salon Owners Make: Not having proper daily processes for handling transactions and cash. (01:30).Not optimising your Salon Calendar/Schedule, and not...2025-04-0333 min

The Lash Business Lounge5 Leadership Lessons I Wish I Knew Sooner.https://www.instagram.com/laurenlappin_In this week's episode Lauren shares 5 Hard-won Leadership Lessons from over a decade of leading people in her Salon Business. 5 Leadership Lessons Lauren Wishes She Knew Sooner: Don't be afraid to let go of toxic or underperforming staff. (02:00). Everyone is Replaceable. (05:15).No one cares about Business like you do. (08:30). "Employees are working for their pay-checks, we Business Owners are working for our futures." ~ Lauren Lappin.You don't have to say yes to everything. Stop being a People-Pleaser! (12:30). Hire for personality, not for skills and experience alone. (17:20).Hire Slo...2025-03-2722 min

The Lash Business LoungeThe 7 Reasons Why Beauty Businesses Fail.https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the 7 Reasons Why Beauty Businesses Fail, plus she shares some proven strategies you can start implementing today to right the ship in your Business.Poor Time Management. You need to work out what really moves the needle in your Business, and put the majority of your concerted efforts on those high-impact activities. (01:15).Lack of understanding of Business Finances (cash flow, pricing, costs, profitability and accurate Book Keeping). (07:45).Outsourcing and/or Hiring before you are ready. Keep doing the work you can do really well for...2025-02-1333 min

The Lash Business Lounge8 Ways You Can Increase Profits in Your Beauty Business in 2025Salon Goals February 2025.In this week's episode Lauren shares 8 Proven Ways You Can Increase Profits in your Beauty Business in 2025, and as Lauren mentions in the episode "These aren't fun things" but they're essential for increasing business profits. You need to be running a regular review (of the monies in and out) in your business. (04:00). Examine your reports. "Don't go through business with blinders on" ~ Lauren Lappin. (08:45). Review all your spending. Try to get a better deal on your utilities, your supplies, and your general Salon consumables. (13:00). Raise Your Prices! (15:15).Expand your retail range, and focus...2025-02-0632 min

The Lash Business LoungeGabrielle Hill on Client Education, Hiring Staff, Fear in Business, Time Management, and The Value of Client Feedback - p2/2https://www.instagram.com/laurenlappin_In this week's episode (part 2 of 2) Lauren is joined by the incredible Gabrielle Hill from The Lash House Newcastle and Lash Mami Pro. Lauren and Gab dig into hiring, mindset, time and self-management, and balancing all the priorities inside and outside of business.• How does Gab manage all the competing priorities in her life? (And there's a lot!!). (06:45).• Motivation is fleeting ~ Lauren Lappin. (10:30).• The role of the Partner in employee success, and self-confidence. (11:45).• What has been Gab's biggest struggle in Business? (13:00).• Gabrielle's mindset change aro...2024-12-1221 min

The Lash Business LoungeHow I'm Taking Care of Myself This Decemberhttps://www.instagram.com/laurenlappin_In this week's episode Lauren shares several ways that she's taking care of herself (and by extension her Family and her Team) this December. Lauren asks the question: Are You Planning to Thrive, or Just Survive?"We (as Business Owners) need to take care of ourselves and enjoy this time of year, too" ~ Lauren Lappin. A focus on health at this time of year is key to making it through the silly season unscathed. (05:30). Massage, Chiropractic (where required), and Scheduled Exercise Sessions are an essential part of Lauren's plan...2024-11-2821 min

The Lash Business LoungeShow Me Your Calendar, And I'll Show You Your LifeWant More Info on the Salon Boss Mastermind? DM 'MASTERMIND' to Lauren on Instagram https://www.instagram.com/laurenlappin_In this week's episode Lauren asks a very big question: "If I was to look at your calendar right now, what would it tell me about your business and life in 12 months?" The things that you are dedicating your time to right now, will dictate how your future is going to look. (02:15).No time for business development = no chance for growth. (02:55)."The definition of insanity is doing the same thing over and over again and expecting different re...2024-11-1420 min

The Lash Business LoungeWant Better Clients? Start By Being One!https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses a key factor in attracting and keeping Better Clients, and that's to Start by Being a Better Client Yourself. "What you put out there, is what you get back"~ Lauren Lappin.• No-shows in business. (05:00).• Last-minute cancellations in business. (06:30).• Being asked for a cheaper prices and/or discounts. (08:00).• Chasing people for money sucks!! (10:00).• Lauren's Week from Hell, and trying to model Ideal Client Behaviour (walking the talk). (13:30). • Ask Yourself: Would I want me as a Client? (18...2024-11-0724 min

The Lash Business LoungeHow Often Should You Increase Your Service Prices?Want More Info on the Salon Boss Mastermind? DM 'MASTERMIND' to Lauren on Instagram https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how to increase your Salon Service Prices on a regular basis, and why you shouldn't ever feel uncomfortable and/or greedy when doing so. "Price rises are necessary to combat rising costs, sustaining your continued business growth, and to fairly compensating both yourself and if you have one, your Team" ~ Lauren Lappin. How To Increase Your Salon Service Prices. Priced for Profit (02:45). Know Your Costs (for every s...2024-10-3127 min

The Lash Business LoungeStop Posting This Type of Content if You Want to Get Booked and BusyWant More Info on the Salon Boss Mastermind? hello@laurenlappin.com.au | https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses 5 Different Types of Social Media Content that might be working against your goals of getting booked and busy in your Salon."Get specific about the type of Client you want to attract to your Salon, and craft your Social Media Content to appeal to that exact type of person" ~ Lauren Lappin.Stop creating and posting educational content around your profession that is aimed at other Industry Professionals and not at your Ide...2024-10-2418 min

The Lash Business LoungeWhy You Need to "Hire Slow, and Fire Fast" in your Beauty Businesshttps://www.instagram.com/laurenlappin_In this week's episode Lauren shares several reasons why you need to "Hire Slow, Fire Fast" in your Beauty Business. Managing staff is never easy, and it's never set-and-forget, but letting someone go can be even harder. It takes awareness, nuance, and compassion (for everyone involved in the process). "Good hiring decisions never come from a place of desperation" ~ Lauren Lappin.Why You Need to Hire SloW, Fire Fast: Not letting someone go can negatively impact your Mental Health as the Business Owner (07:30). It can...2024-09-1219 min

The Lash Business LoungeWhen You Have a Team, and Your Clients Still Only Want You.Salon Goals - https://laurenlappin.com.au/salon-goalsIn this week's episode Lauren discusses what to do when your hire a Team, but your Clients just want you. It took Lauren 3 whole years (in 1/2 day cuts) to reduce her client load down and to fully transition her Clients over to Team Members that those Clients were happy to stay with. You need to make yourself less available. (03:15)Stop marketing yourself. (07:20)Stop people pleasing. (09:00)You need to let go of control. (11:00)"Different doesn't equal bad" ~ Lauren Lappin. Rate and Review the Show in...2024-08-0117 min

The Lash Business Lounge10 Things I've Learned in 10 Years of Businesshttps://www.instagram.com/laurenlappin_In this week's episode Lauren shares 10 Things She Has Learned in 10 Years of Business.Being the "Best" will only keep you stuck working on Clients (04:30). You need to invest in You (09:15). Everyone is Replaceable (13:00). Work out what your time is worth (per hour), and then outsource any task that costs you less than 50% of your hourly rate and pay someone to do it for you (18:10). You've got to know your Numbers (19:40). You need to know your Break Even Point. Both You (and your Team) have to be good with People (21:30).You...2024-07-1138 min

The Lash Business Lounge5 Hard Truths About BusinessEverything Lauren Lappin: https://www.laurenlappin.com.auIn this week's episode Lauren shares her Top 5 Hard Truths About Business, and what it really takes to succeed in the super competitive Beauty Industry of 2024 (and beyond). Lauren's Top 5 Hard Truths About Business.If you're not prepared to take risks, your business simply won't grow beyond that level that you're at now. (Risk 1 - Delegation and Letting Go of Control. Risk 2 - Investing in Yourself and Your Business/Team). Success Doesn't Happen Overnight! If you're booked-out for a least a month in advance, you need...2024-05-0320 min

The Lash Business LoungeHow to Repurpose Your Existing Social Media Contenthttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses multiple ways to repurpose your existing Social Media Content into fresh content pieces for your Socials. Lauren uses all of these methods to repurpose her own Social Media Content on her accounts - so this isn't theory, it's tried and true. Do a deep-dive into your Insights on Instagram (or whatever analytics you have access to on your Social Media channel of choice) and make a list of high performing content pieces from 30-90 days ago. (Highlight pieces that people have saved).You CAN repost...2024-04-2524 min

The Lash Business Lounge5 Things I Failed At While Growing My Beauty Businesshttps://www.instagram.com/laurenlappin_In this week's episode Lauren shares 5 Things She Failed at While Growing My Beauty Business.Lauren played it far too safe when she went into her first Commercial Salon Space. She was playing too small. Lauren offered a wide range of services as opposed to going with her gut and niching-down her service offerings.Lauren worked way too much and allowed herself to burn out (on more than one occasion). Lauren lacked solid boundaries with Clients and solid boundaries with her Team. Poor boundaries pave the road to Burnout City.Lauren...2024-04-1225 min

The Lash Business LoungeHow to Be Confident Showing Up on Your Salon Socialshttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses How to Be Confident Showing Up on Your Salon Socials."Business Owners (and Teams) that focus on consistently showing up on their socials will always do better" ~ Lauren Lappin. "Growth Never Comes from Comfort Zones" ~ Lauren LappinPro Tips for Showing Up on Socials. Just Start. With repetition confidence builds.Have some notes in some tangible form - plan it out on paper, tablet, outline, etc.Schedule your Creation/Filming time into your schedule.Wear your Uniform, and wear...2024-04-0528 min

The Lash Business LoungeQ&A - The Sales Mindset (Solutions Selling) | Client Notes | Allergic Reactions | Marketing New Serviceshttps://www.instagram.com/laurenlappin_In this week's episode Lauren answers four great questions from a recent Instagram poll.How do I sell to the Client without feeling like I'm pushing too much on them and/or making them feel uncomfortable during the Sales Interaction?How can Salon Owners and Employees save time on taking, tracking and reading Client Notes?How does Lauren deal with (and minimise) Allergic Reactions in her Salon? [ please note: this is not Medical Advice, and should be read or listened-to as opinion only ].How would Lauren market a New Salon Service...2024-03-2132 min

The Lash Business LoungeHow I Balance Being a Business Owner and a Mumhttps://www.instagram.com/laurenlappin_In this week's episode Lauren speaks to a very tough (yet common) question she is asked by busy Salon Owners: How does Lauren balance being a Business Owner and a Mum? Myth-busting >>> "You can be a great Business Owner, and a great Mum. You can have both!"How Lauren Does It. Sharing the load with (and being thankful for) a Super Supporting Partner.Focus on your Time Management. (Go here for more Eps about >>> Time Management).Scheduling in Family Time and Events.Reframing your hard work as...2024-03-1424 min

The Lash Business LoungeAre You the Business Owner, or the Employee in Your Business?https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the differences between being the Business Owner and being an Employee in Your Business.How Lauren Moved from Employee IN her business, to Owner OF her Business.Recognising that if your business can't continue to operate without your ongoing physical presence, you're operating as an Employee (or Manager) in your Business, and not as the Owner of your business.Refocus your resources (over time) on training yourself less and your Team more - they will appreciate it. Create systems, policies and procedures to...2024-02-2221 min

The Lash Business LoungeHow to Win at Business (and Life) in 2024https://laurenlappin.com.au/salon-goalsIn this week's episode Lauren discusses how she is approaching 2024 in her own life and business, while sharing loads of strategies to have a bigger and better 2024 yourself.Set GOALS for your life and business.Break those GOALS down into their component parts.Have your GOAL(s) posted somewhere visible and make it amazing.Andy Frisella's Power List https://andyfrisella.com/blogs/realaf-podcastFocus on Needle Moving Activities. Change-up your day-to-day.Get Uncomfortable. "If growth and change always felt good, everyone would always be doing it" ~ Lauren Lappin.Q: How do you...2024-02-0131 min

The Lash Business LoungeHow to Get Your Clients to Take You More Seriously.https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses How to Get Your Clients to Take You More Seriously.Have a Professional/Online Booking System. (This system needs to send out confirmations and reminders). You need to be collecting Booking Fees and/or Card Details. (Clear instructions around cancellations and no-shows will make your Clients respect your time more than they perhaps would otherwise).You need to be able to take Electronic Payments, both online and in-Salon. (Have a proper POS area).You need to have a professional looking Salon. (It makes asking for...2024-01-1838 min

The Lash Business LoungeShould You Add Another Income Stream to Your Business?https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the potentially controversial topic of Adding Another Income Stream to Your Business.You Don't Have to Follow the Standardised "Lash Artist Lifecycle".Working Solo from home, or Renting Space in a someone else's space.Moving Into your own commercial space.Building your own Team.Become a Lash Trainer.**Start your own Lash Brand **.• 'Not everyone is built to be Lash Trainer and/or an e-Commerce Business Owner'. ~ Lauren Lappin.• 'Nail what you're doing first (optimise your main/curren...2024-01-1225 min

The Lash Business LoungeQ&A - Employment Types | Success Mindset | Investing in Yourself & Your Businesshttps://www.instagram.com/laurenlappin_In this week's episode Lauren answers three great questions from a recent Instagram poll.Are Lauren's staff Employees or Contractors? And how are they incentivised (if at all)?Should you speak openly about your successes in front of (or with) your staff?Is moving to a more visible and highly trafficked physical location worth the extra rental costs, and other potential increased costs?Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded...2023-12-1524 min

The Lash Business LoungeHow to Tell If Your Beauty Business is Failing.https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses Failure in Business, and How to Tell if your Business is Failing. "I don't believe in Failure, particularly in Business" ~ Lauren Lappin. "Failure in Business is at its core, a choice you're making as the Business Owner. The only way you can definitely fail, is to Quit!" ~ Lauren Lappin."The World just doesn't happen to you; you always have some degree of agency in your Life and Business" ~ Lauren Lappin."Entrepreneurs only need to know the very next...2023-12-0817 min

The Lash Business LoungeEp. 73: Does Adding More Services to Your Menu = More Clients?https://www.instagram.com/laurenlappin_In this week's episode Lauren tackles the time old question, Does Adding More Services to Your Menu = More Clients?• "When I see a Salon that appears to be offer everything, my first reaction is think that they're most likely not going to be amazing at any of these things; as they're not doing these services often enough to be great at all of them". ~ Lauren Lappin• "Too many services can both water-down what you're best known for, and also waters-down that you're true Experts and Specialists". ~ Lauren Lappin•...2023-11-3021 min

The Lash Business LoungeFirst Impressions Matter.https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses why First Impressions Matter so much in your service-based business. Keep top-of-mind while listening to this episode that you're in the Business of Selling Beauty. Have a Beautiful Uniform. Flattering, tidy, and well-cared-for uniforms create a sense of professionalism, and as a bonus, a great uniform is a highly effective visual branding asset (online and off).Have a Personal Presentation Policy. Set the standard in your Salon around what's expected regarding Lashes, Brows, Hair, Makeup, Jewellery, Hygiene, Shoes, Perfume, etc. and document it...2023-11-2330 min

The Lash Business Lounge5 Ways to Make More Money in Your Beauty Business Nowhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses 5 Ways to Make More in Your Beauty Business Now. And as Lauren would say: "Who doesn't want to make some more money in their business?"5 Ways to Make Money in your Beauty Business:Embrace Email Marketing, and look into some basic email automations to optimise your Client follow-up. Use SMS Marketing for timely updates, and limited time offers. (People are more likely to check their text messages as soon as they come in than any other form of Salon marketing. Even email can't...2023-11-1724 min

The Lash Business Lounge4 Signs You're Ready to Hire Staffhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the 4 Sings That You Might Be Ready to Hire sTAFF.Your Client Retention Rate is at approximately 80%. You're close to being (or are) Booked Out. "You don't want to reach a point of desperation when hiring, that's never good" ~ Lauren Lappin.You're having time management issues, and you're dropping-the-ball on administration tasks. You're close to, or have arrived at, the point of burnout.You're turning away new Clients on a regular basis.Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything...2023-11-0929 min

The Lash Business Lounge5 Things We Need to Normalise in the Beauty Industryhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the 5 Things We Need to Normalise in the Beauty Industry.Not hitting 6 Figures in your first year.Not feeling excited about work.Losing friends because you "work too much".Not wanting to show up on Socials every day.Feeling like you want to give up.Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com.......2023-11-0219 min

The Lash Business LoungeHow My Role as a Salon Owner has Changed Since 2016https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how her role has changed as a Salon Owner since 2016. Lauren shares her how letting go of her ego, learning to trust others and delegate to other, and the implementation of her Salon's Policies & Procedures Manual have powered her evolution in business and life.Ep. 06: Outsourcing. The path to reclaiming your time and maximising your life (and business). https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128?i=1000554777743Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin...2023-10-2631 min

The Lash Business LoungeStop Being Afraid to Hire.https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses why you need to Stop Being Afraid to Hire!"Not everyone is like you. And the sooner that you realise this, the more comfortable you're going to feel when hiring people in your business". ~ Lauren Lappin."If you get a few good years service out of a highly productive Team Member (and they do decide to leave) how is that a loss?" ~ Lauren Lappin. "If you're holding back on sharing all your knowledge with your Team...2023-10-1916 min

The Lash Business LoungeInterview with Owen & Lauren Lappin (part 2)https://www.instagram.com/laurenlappin_In this week's episode Lauren once again shares the microphone with her husband, Owen, and the guys discuss the myriad roles that Owen plays in the businesses day-to-day, some public facing and many not. The guys also go into the ways Owen supports Lauren in the home.Owen's day-to-day as the partner of a dyed-in-the-wool Entrepreneur. A Haunted House, a Nightmarish Time, and the Origins of Runway Lash Co. How much business talk, is too much business talk, in the home?Salon Refit 2022. What was Owen's impression of the vision for...2023-07-2032 min

The Lash Business LoungeInterview with Owen & Lauren Lappin (part 1)https://www.instagram.com/laurenlappin_In this week's episode Lauren shares the microphone with her husband, Owen, and the guys discuss the early years of the business and the role(s) that Owen has played along the way.How did you meet?What was Owen thinking when the business first moved from home into a commercial space?What did Owen do during the first Salon setup? What are your thoughts on Salon Owners who don't have a Supportive Partner?Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www...2023-07-1434 min

The Lash Business LoungeHow Much Should I Be Paying Myself?https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses one of trickiest questions in Small Business: as the Owner, how much should I be paying myself?• "It's important that you reward yourself for the effort you're putting in". ~ Lauren Lappin.• "Watching your Business grow is massively rewarding, but you also need to be financially rewarded". ~ Lauren Lappin.• "Have a conversation with your Trusted Financial Advisor (TFA) about how much you could and should be paying yourself". ~ Lauren Lappin. • "Investigate which Business Structure is most Tax and Advantaged for your bus...2023-07-0717 min

The Lash Business LoungeShould You Give Refunds?https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses one of the most difficult topics in service-based small business: Should You Give Refunds? Lauren shares a story from her own Salon that revolves around a Client that was aggressively seeking a refund for a service. Lauren (as the business owner) explains how she handled the situation at the time, in 2015, and how she might handle it differently now, in 2023. The Big Question for this Episode: Is it even worth fighting to keep someone's money that really really wants it back?2023-06-2919 min

The Lash Business LoungeHow to Increase Your Salon Revenue with Retailhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the ways a great Retail Range (and Strategy) can boost your Salon Revenue. • "If you're running a more niche Beauty Business, there's nothing wrong with having a small Retail Range". ~ Lauren Lappin.• "Only stock what you know and love". ~ Lauren Lappin.• "If your Team don't know how different products you stock work, or they don't believe in them, they're not going to feel confident in talking to their Clients about them". ~ Lauren Lappin.Allure's Instagram: https://www.instagram.com/allur...2023-06-2314 min

The Lash Business LoungeWhat Policies Do I Need in My Beauty Business?https://www.instagram.com/laurenlappin_In this week's episode Lauren shares an overview of the Essential Policies you need in your Beauty Business (for both Clients and Staff). Client-Facing Policies.Booking Policy.Late Cancellation Policy.Deposit / Booking Fees. No-Show Policy.Guarantees / Make-Goods.Late-Arrivals Policy.Children in the Salon / No-Children in the Salon Policy.Staff-Facing Policies.Personal Leave / Annual Leave Requests.Staff Purchases.Treatments.Discounts.Sickness and Sick Days.Use of Salon Equipment and Products.Personal Presentation.Social Media.Photography.Personal Phone Use.Confidentiality. Workplace Injury.Allure's Instagram: https://www...2023-06-1627 min

The Lash Business Lounge3 Things You Need to Consider Before Hiring Staffhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the 3 Things You Need to Consider Before Hiring Staff.Are you booked out? Is your Client Retention Rate at or around 75% ?(08:00) Can you work more hours? Are you maximising the resources you already have?(13:05) Can you afford it? Can you afford to hire somebody else?"Good hiring decisions never come from a place of desperation" . ~ Lauren Lappin.Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode...2023-06-0920 min

The Lash Business LoungeSALON GOALS - The 12 Week Group Coaching Program That Will Skyrocket Your Beauty Bizhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses her Premier Group Coaching Program, SALON GOALS. This episode describes not only the style of delivery and the content inside the course, but also (and more importantly) how the course can help your grow and profit from your Salon business. Lauren herself has taken many online trainings and courses that weren't all they were cracked up to be, so she has meticulously designed SALON GOALS to be everything she thought was missing from other Salon Growth Courses. Allure's Instagram: https://www.i...2023-06-0511 min

The Lash Business LoungeHow to Get Your Clients to Rebookhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the importance of getting your Clients to rebook, and what to focus on so this happens at the highest level.Client focussed communication, cleanliness and comfort is the key to the Client Experience and the foundation of getting your Clients to rebook. "Your Team needs to be able to nail every touchpoint with the Client to keep your rebooking rate high". ~ Lauren Lappin. Good vs Bad Customer Service - how many people might a Client tell? https://www.linkedin.com...2023-06-0125 min

The Lash Business LoungeSocial Media Hacks for Salon Ownershttps://www.instagram.com/laurenlappin_In this week's episode Lauren shares 10 Proven Social Media Hacks for Salon Owners.(06:35) Reels & Carousel Posts are performing the best at the moment (as at mid-2023).(10:45) Hit One of the 4 Content Pillars - Education, Marketing, Personal or Connection, Entertaining and Inspiring. (17:10) If your content piece doesn't hit one of the 4 Pillars, Don't Post It. (19:20) You need to create content for the right people, Your Ideal Client.(21:55) Engage with your ideal Clients for at least 30 minutes per day. (25:15) Consistency is Key. (26:20) Quality Over Quantity, Every Time! (27:20) Show Up on Stories every day...2023-05-2536 min

The Lash Business LoungeQ&A #2 - Booking Out New Staff | Staff Management & Content Creation | Setting Boundaries & Switching Offhttps://www.instagram.com/laurenlappin_In this week's episode Lauren answers Listener Questions taken from her @laurelappin_ Instagram account. If you want to be in-the-mix for getting your question(s) answered in the future, keep an eye out for Questions Boxes on Lauren's Instagram account. Listener Q&A #2. How do I move Clients to another/new staff member? How (as an employer) do I get my staff to follow instructions and do what I'm asking them to do? (for example: taking pictures of their work on a regular basis). How do I effectively set...2023-05-1921 min

The Lash Business LoungeQ&A #1 - Oversaturated Markets | Rent vs Revenue | Employing Family & Friendshttps://www.instagram.com/laurenlappin_In this week's episode Lauren answers Listener Questions taken from her @laurelappin_ Instagram account. If you want to be in-the-mix for getting your question(s) answered in the future, keep an eye out for Questions Boxes on Lauren's Instagram account. Listener Q&A #1. How do I compete in an Oversaturated Market? What is the ideal Rent-to-Revenue Ratio?What's your take on Employing Family and Friends? (In particular when you need to move them on, or have very very tough conversations). Allure's Instagram: https://www.instagram.com/allure...2023-05-1121 min

The Lash Business LoungeEp. 55: 5 Non-Negotiables That Helped Me Build a 7-Figure Businesshttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses essential self-care for Entrepreneurs and Business Owners. 5 Non-Negotiables That Helped Lauren Build a 7-Figure Business. Move your body every day. "If you feel like rubbish, go for a walk". Schedule Breaks! And take them. "I used to purposely NOT drink water, so I didn't have to go to the toilet during work hours". Don't respond to messages (or texts) outside of business hours. "People just assume that everyone is contactable 24 hours a day these days, and that's not cool".Set Goals! And reward...2023-05-0517 min

The Lash Business LoungeWhat to do When Someone Copies Your Social Media Content.https://www.instagram.com/laurenlappin_Having your social media content stolen can lead to reduced revenue and make you feel pretty crappy, but should you do anything about it?You can reach out to them - Politely yet Firmly. (Consider sending audio messages. Your intent will be easier to understand if you send your words in audio, and not just text). You can Report the post to the platform that the post is on.You can just move on (although this is emotionally hard to do). You can double-down on producing Better and Higher Quality content...2023-04-2822 min

The Lash Business LoungeAfter Hours Surcharges - Should You Be Charging Them?https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses her feelings around Salons and Home-based Beauty Businesses charging After-hours and Weekend Surcharges. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list...2023-04-2110 min

The Lash Business LoungeHow to Handle Last-Minute Cancellations and Appointment Changeshttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses How to Handle Last-Minute Cancellations and Appointment Changes in your Salon Business. Lauren shares two great stories in this Podcast episode. One story around when to be lenient with Clients (it pays to remember, we're all humans and sometimes unexpected things happen), and a second story around dealing with a difficult Client experience that turned into a positive learning experience. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au.......2023-04-1318 min

The Lash Business LoungeWould Your Business Survive If You Didn't?https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the very important topic of building a business that's able to operate without you. If for whatever reason you can't continue to work in your business day-to-day, would your business not only survive, but thrive, without your physical presence? Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title...2023-04-0715 min

The Lash Business LoungeStop Trying to be The Best.https://www.instagram.com/laurenlappin_In Episode #50 of The Lash Business Lounge, Lauren discusses why if you want your business (and freedom) to grow, you need to Stop Trying to be The Best."Always trying to be the best, will keep you stuck on the tools". ~ Lauren Lappin. Investing in expensive and time-consuming skills-trainings (for yourself) may end up being a drain on the resources you could be investing in your Team's skills. Always wanting to be The Best, is purely Ego-driven.How do you move Clients over to your Team Members? "Make yourself...2023-03-3126 min

The Lash Business LoungeWhat to do when a Team Member Resignshttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses what to do when a Team Member resigns. When it comes to employees resigning: "It's happened before, and it will happen again" . Even though it may really hurt at the time, try not to take it personally. People move on.Be as transparent as possible with your Team. Keeping morale high is particularly important when someone resigns.Be transparent with your Clients. You need to plan for the transition. Put pen to paper and map out the resignation period to minimise disruption to...2023-03-2321 min

The Lash Business LoungeStop People Pleasing!https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses why you need to Stop People Pleasing if you want to be both more successful, and happier in your Beauty Business."You are giving too much of yourself away, if you're saying Yes all the time"~ Lauren Lappin3 Tips for Setting Boundaries in Your Business.Make sure your booking system or physical bookings book can't be seen by your Clients.Celebrate when you do say No. Share with a trusted-confidant about how you successfully said No, and maintained (and...2023-03-1520 min

The Lash Business LoungeEp. 47: 5 Signs You Need to be More Consistent with Your Salon Marketinghttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses 5 signs that you need to be more consistent with your Salon's Social Media Marketing.The 5 Signs. You are only posting one to two times per week, and when you do post, you're Panic-Posting.You have no idea what your audience wants to see and hear from you. (Lauren's Secret Weapon = go to your DM's and look for questions that regularly come up and make content to answer those questions). You too often pick content to post that feels easy and convenient. (You're not...2023-03-0918 min

The Lash Business LoungeHow to Make $1 Million a Year in Your Beauty BusinessIn this week's episode Lauren discusses How to Make $1 Million a Year in Your Beauty Business.You Need to be focussing on making at least $84,000 per month to turnover $1 Million per year in your Beauty Business. To achieve this figure you will need 6 full-time Employees working full-time hours 5 days per week.You need to have a strong Retail Focus in your Salon.You need a dedicated Customer Service Specialist in your business to drive positive Customer Experiences, and to optimise your Bookings and Calendar. You need to train your Team on how to add-on and upgrade treatments. Teaching...2023-03-0326 min

The Lash Business LoungeTen Ways You're Sabotaging Your Businesshttps://www.instagram.com/laurenlappin_In this week's episode Lauren shares # ways that you could be sabotaging your business, and your Salon's success.You're not using an Online Booking System.You don't have a website, or you don't have an effective website.You don't have a proper domain name for your website - a .com.au if you're based in Australia.You need a work email address with your domain name. So something like yourname@yoursalonname.com.au (not a gmail, hotmail, outlook or Yahoo email address).You don't have a system for taking booking fees...2023-02-2337 min

The Lash Business LoungeWhat To Do When You're Off-Track with Your Monthly Revenue Goals.https://www.instagram.com/laurenlappin_Revenue Goals are a key pillar to growing your Salon Business, but what do you do when you and your Team are a little off-track with making the goal?In this week's episode Lauren discusses how she motivates her Team when the Salon is behind with getting to their Monthly Revenue Goal. She shares several key strategies you can implement right now to get your Revenues back on track. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au 2023-02-1006 min

The Lash Business LoungeHow to Set Income Goals (and Actually Hit Them) for For Your Beauty Business in 2023https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses Setting (and actually Hitting) Income Goals in your beauty business in 2023. Lauren lays out a practical step-by-step process for setting realistic yet inspirational Income Goals for your Salon business, and then she shares some information about her upcoming Master Class - which is focussed on taking this process (and your profitability) to a whole new level: https://laurenlappinpl.samcart.com/products/increase-your-beauty-biz-profit-in-2023Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....2023-02-0326 min

The Lash Business LoungePre-Made Volume Fans vs Handmade. What's Your Take?https://www.instagram.com/laurenlappin_In this week's episode Lauren shares her current thoughts around the Pre-made Volume Fans vs Handmade Volume Fans. Regarding the increased quality of Pre-made/Pro-made fans: "Honestly, they look so good! They look better than my fans". ~ Lauren Lappin. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the...2023-01-1912 min

The Lash Business LoungeDon't Do These Things If You Want to Grow Your Clientele in 2023https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses some crucial Don't Do's if you want to grow your Salon Clientele in 2023, and beyond. Don't Do's. Giving Rubbish Customer Service!No or Rushed Consultations with Clients.No or Low Quality Replies to Messages and DM's. Poorly executed (or negative) social media posts.Not taking the time to fully understand your Customers evolving wants and needs. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was...2023-01-1232 min

The Lash Business LoungeKatie Godfrey from KG Salon shares her lash business journey | Awards, Teams, and Balancing Motherhoodhttps://www.instagram.com/laurenlappin_In this week's episode Lauren is joined by Multi-Award Winning Salon Owner and Lash Trainer, Katie Godfrey from the UK. @KG_katiegodfrey on Instagram. How Katie got started in business. And how she discovered Lashing. Winning Awards and how-to keep the focus on your Team, and your Brand. How did becoming a Mother for first time change Katie's approach to life and business? Katie's biggest challenge when she first stepped away from her business."Delegation is Hard!" ~ Katie Godfrey. The value of routines for balancing family-life and business-life. "Don't let your...2023-01-0548 min

The Lash Business Lounge6 Things You Should Be Focusing On If You Want To Grow Your Business in 2023.https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses: 6 Things You Should Be Focusing On If You Want To Grow Your Salon Business in 2023.Stop Doing Time-Consuming Tasks (00:55). Looking Inward and Focusing on Your Own Business and Goals (07:00).You Don't Need to do Another Lash Training or Course (11:00).You Need to Understand All of Your Numbers (incl. per-service costs) (14:15).Allocate Time for Growth-Based Tasks (17:55).Over-consuming Content. Create Content Instead. (22:30).Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This...2022-12-3024 min

The Lash Business LoungeWhat To Do When Your Partner is Unsupportive of Your Business.https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses what to do when your partner (or spouse) is unsupportive of your beauty business. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM...2022-12-2225 min

The Lash Business Lounge3 Things I'd Do Differently If I Had to Start Over in Business Today.https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses three things she would do differently if she was to start over today. Increase her prices earlier, and by a larger amount to accomodate for increasing overheads, and GST.Hire staff earlier, so you're hiring from a position of patience instead of a place of desperation. I'd say NO more often. And I'd set and maintain solid boundaries with Clients. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This...2022-12-1622 min

The Lash Business LoungeDon't Make These Communication Mistakes with Your Clients Over the Holiday Seasonhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses some of the Client Communication Mistakes salons have been making during this holiday season. Sending Clients and Potential Clients to the website booking system.Making Clients feel disorganised (and out-of-the-loop) when they're trying to book-in during busy periods. Telling Clients that if they don't pay their deposit or booking fee (in particular for longer more involved appointments), that their appointment is cancelled.Telling your Clients that the car parks are busy and they need to come early.Making it public that "You're Unable to Accept...2022-12-1120 min

The Lash Business LoungeHow to Survive the Silly Seasonhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how she approaches the busiest time of the year in her Salon (being November and December). She shares some super valuable tips for thriving during this period, keeping your Team motivated, and your Clients happy. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. 2022-11-1825 min

The Lash Business LoungeHow to Get Started in the Industry and Take the Leap into Your Own Businesshttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how to get started in Beauty and Lashing, and the first steps you need to take to start your own Beauty Business. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists...2022-11-0322 min

The Lash Business LoungeWorking in Somebody Else's Salon vs Working for Yourselfhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses one of the most important questions that all Beauty Professionals must face: Should you work in Someone Else's Salon or should you Work for Yourself?Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe...2022-10-2823 min

The Lash Business LoungeHow to Know When You're Ready to Hirehttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses some of the fears that Salon Owners (and/or the people around them) have when The Fears. Your New Hires will eventually leave and take all their regular Clients with them.It's Hard to have employees, and it's not worth the additional stress in training, managing and administering those employees.Some people are just scared of Fast Business Growth and the speed of decision making that comes with accelerated growth. When to Know You're Ready to Start Building a Team....2022-10-2024 min

The Lash Business LoungeAre you following up with your Clients?https://www.instagram.com/laurenlappin_In this week's episode, Lauren discusses why collecting and evaluating Customer Feedback is one of the key growth-drivers inside any thriving Salon business. Lauren shares 4 important factors that you as the Business Owner (or Manager) need to keep in mind when considering when and how to follow up with Customers and Clients, and what to do with their feedback.It shows that you care about your Customers and Clients.Time passes quickly, and your Clients most likely need another appointment. Following up can preempt their needs to make the...2022-10-1315 min

The Lash Business LoungeHow to Get Your Team to Perform at Their Highest Levelhttps://www.instagram.com/laurenlappin_In this week's episode Lauren tackles the question: How do you get your Team to perform at their highest level?• Hire for Personality and Not Skills. (You can teach skills, but you can't teach loyalty and work-ethic). • Lead By Example. (Show your team dedicated and efficient work). • Understand What Motivates Each Individual Employee. (Money and bonuses aren't fix-alls for motivating your Team). • Spend Time With Your Team Members. (Take time for individual and Team meetings and check-ins). • Have KPI's. (Key Performance Indicators). Allure's I...2022-10-0520 min

The Lash Business LoungeThe Pros & Cons of Salon Membershipshttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the Pros and Cons of instituting a Membership System into your Salon."I want people to come back, of their own accord. I them to come back because the product and service that I'm selling, is fantastic". ~ Lauren LappinAllure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme...2022-09-2816 min

The Lash Business LoungeSo You Want to Stop Accepting New Clients? Listen to this First!https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses why she believes you shouldn't be publicising that You're No Longer Accepting New Clients. And she also shares what she feels you should be doing instead. Clue: it's got something to with Episode 8 of The Lash Business Lounge. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from...2022-09-2217 min

The Lash Business LoungeLashes Aren't a Fad | Failure's Not an Option | Systems & Policies | NALA Awardshttps://www.instagram.com/laurenlappin_In this week's episode Lauren is in the interviewee chair. In early 2021 she dropped massive knowledge on Producer Josh's very own show, Punching Sideways. Lashes Are Not a Fad.Failure is Not an Option. Bringing Systems Thinking to the Beauty Industry.Being Nominated for Multiple NALA (Global Lash Association) Awards.The Value (or lack thereof) of Local Business Awards and Business Chamber Meetings. "To be a successful Business Owner, you have to be prepared to hire and invest in people better than you". ~ Lauren Lappin (2021). Al...2022-08-0941 min

The Lash Business LoungeLauren's Beauty Business Journey (part 2/2)https://www.instagram.com/laurenlappin_In this week's episode Lauren shares part 2 of her journey from IT Professional to Novice Salon Owner to Successful Beauty Business Entrepreneur. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v...2022-08-0117 min

The Lash Business LoungeLauren's Beauty Business Journey (part 1/2)https://www.instagram.com/laurenlappin_In this week's episode Lauren shares part 1 of her journey from IT Professional to Novice Salon Owner to Successful Beauty Business Entrepreneur. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v...2022-07-2637 min

The Lash Business LoungeAn Easy Way to Set Your Revenue Goals.https://www.instagram.com/laurenlappin_In this week's episode Lauren shares how she would Set and then Break Down a Yearly Revenue Goal for your Salon. She covers the benefits of seeing the numbers reduced to a monthly, weekly, daily and hourly figure, and how much more achievable a Yearly Revenue Goal can feel when you break it down into smaller and smaller chunks. Allure's Salon Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh...2022-07-1921 min

The Lash Business LoungeHelp! My Clients are sending me reviews outside of Business Hours. (Bonus)https://www.instagram.com/laurenlappin_In this quick Bonus Episode, Lauren discusses how she manages feedback that comes in directly to her personal channels, and outside of business hours.Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com...2022-07-1604 min

The Lash Business LoungeWhat To Do When Your Business Gets a Negative Reviewhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses what to do when you get a 1 Star Review for your Salon. She covers both how to handle your initial response (and potential emotions) to receiving a poor review, and also how to potentially avoid this type of situation in the future. "Let your Clients know that they are heard" . ~ Lauren Lappin. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced...2022-07-1121 min

The Lash Business LoungeFive Common Reasons We Self-Sabotage in Businesshttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the 5 common reasons we self-sabotage in business.Fear of Failure.Lack of Confidence. Having a Scarcity Mindset.Not Being True to Yourself. Caring Too Much About Other People’s Opinions. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them ou...2022-06-2723 min

The Lash Business LoungeManaging the Time Your Apprentices Spend with Contractors. (Q&A)https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how to manage the time Salon Contractors can ask of your apprentices or trainees. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM...2022-06-2004 min

The Lash Business LoungeThe Pros & Cons of Employees vs Contractorshttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the Pros and Cons of working with Employees vs Contractors in your Salon. She also shares her own personal stance on what is the better option for both growing your business and protecting your brand over the short, and long-term. "You're going to earn a lot more money from a fully-booked Employee, than from a Contractor". ~ Lauren Lappin.Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au.......2022-06-1416 min

The Lash Business LoungeHow to Transition from a Home Salon to a Commercial Salonhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the basics of moving from a Home-Based Salon, to a Commercial Salon Space.Lauren describes her journey from a single salon room in her home, to a small commercial space (which the business outgrew inside of 18months), and then on to her current salon space. "Moving into a Commercial Space is the Perfect Time to Put Your Prices Up". ~ Lauren Lappin. ....Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www...2022-06-0718 min

The Lash Business LoungeWhen is it the Right Time to Fire a Client?https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses something that all Salon owners (and Service Professionals) will have to face in their businesses: when and how to fire a client. Lauren beings by explaining the 4 Types of Troublesome Clients that might need to be fired, and then moves into explaining how she would go about firing a client in the most professional way possible. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded...2022-05-3011 min

The Lash Business LoungeShould Your Team Members Have Salon Related Instagram Accounts?https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses whether you should let your Team Members have their own Salon Related Instagram Accounts. It's a contentious idea in the Salon Industry (is it a good idea, or not?). So if you have your own take on the issue, please email your thoughts to hello@laurenlappin.com.au or send Lauren a DM on Instagram @laurenlappin_. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded...2022-05-2312 min

The Lash Business LoungeHow to Prioritise Content Creation in Your Salon Business (Q&A)https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how she prioritises Content Creation in her Salon and Coaching Businesses, and how she makes Content a must-do item in her calendar. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists...2022-05-1703 min

The Lash Business LoungeHelp! My Team Doesn't Want to be part of Our Social Media Posts (Producer Q&A)https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses how to overcome resistance from team members to being part of your Salon's social media posts. She also explains how her and the Allure team share ideas for future posts and collaborate on fresh new ideas for Reels.Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from...2022-05-0906 min

The Lash Business LoungeHow to Increase Engagement on your Salon Socials Todayhttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the importance of showing yourself and your team to growing your Salon's social media engagement. She also shares a tip for looking more natural on camera that is can't miss. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out...2022-05-0315 min

The Lash Business LoungeWhat To Do When A Team Member's Communication Isn't Up To Scratch (Producer Q&A)https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses what to do when a Team Member's communication isn't up the established standard of your Salon or Business. "Start From a Place of Love. And Always Show Compassion and Empathy". ~ Lauren LappinAllure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing...2022-04-2507 min

The Lash Business LoungeConsistently Great Communication is the Key to Growing Your Salon Businesshttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the importance of using clear and caring communication with your customers and clients. "If you can't communicate with your clients (and potential clients) in a friendly, helpful and human way, your business simply will not grow as quickly as it should". Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme...2022-04-1918 min

The Lash Business LoungeHelp! I have to tell a pre-existing client the price is going up. (Bonus Episode)https://www.instagram.com/laurenlappin_In this week's episode Lauren shares how she would approach discussing a pricing change with a pre-existing client or customer. So if you've been wondering: "how am I going to tell my client that I have to raise my price(s) to cover unexpected cost-increases"? - then this is the episode for you. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....2022-04-1105 min

The Lash Business LoungePutting Your Prices Up is Essential to Maintaining a Thriving Salon Businesshttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the necessity of putting your prices up. Why you don't have to justify regular price rises. And why you most likely won't lose any of your favourite clients if you do put your prices up.Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. 2022-04-0517 min

The Lash Business LoungeWhat Wouldn't Lauren Outsource? (Bonus Episode)https://www.instagram.com/laurenlappin_In this week's episode Lauren answers a question from Producer Josh: "What Wouldn't Lauren Outsource"? Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24 2022-03-2802 min

The Lash Business LoungeOutsourcing. The path to reclaiming your time and maximising your life (and business).https://www.instagram.com/laurenlappin_In this week's episode Lauren how and why she uses Outsourcing to reclaim her time, and maximise her business activities. Ask yourself: Is this the highest and best use of my time? And can someone do this task better? Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. 2022-03-2121 min

The Lash Business Lounge"You Do Not Need to Do Another Lash Course"https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses something a little controversial in the Lash Business World: that you're probably already a good enough Lash Tech, and you probably don't need to do another Lash Course.Lauren reflects on spending in excess of $100,000 on Lash & Technical Trainings over her career, and whether that time and expense created true abundance in her business (spoiler: it didn't). Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was...2022-03-1411 min

The Lash Business LoungeWhy You Shouldn't Let Other People's Opinions Influence Your Business Decisions.https://www.instagram.com/laurenlappin_In this week's episode Lauren discusses when (and why) NOT to listen to other people's opinions on your business. Allure's Instagram: https://www.instagram.com/allure_lashbeautybarEverything Lauren Lappin: https://www.laurenlappin.com.au....This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com....This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'. Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list...2022-03-0713 min

The Lash Business LoungeThe Pros and Cons of Working with a Team vs Working Solohttps://www.instagram.com/laurenlappin_In this week's episode Lauren discusses the Pros and Cons on Working with a Team vs Working Solo. How you need to Choose Your Hard. And the freedom having a team can provide (as long as it's what you want from your business, and your life). When You Have a Team (PROS)Today's Question: "Is it hard having a big team?" (00:00)Keep Working on Your Marketing (02:00)Keep Developing Your Systems and Processors (03:20)Managing the Team takes Time, Focus and a Dedication to Communication (05:45)More Time, Flexibility, and Income (10:20)2022-02-2822 min

The Lash Business LoungeHow To Take Amazing Lash Photos (Bonus Episode)https://www.instagram.com/laurenlappin_In this quick bonus episode, Lauren breaks down exactly how to take a Great Lash Photo - what to do, and what NOT to do in your Salon to produce amazing looking photos with a professional look and feel. What is Good.• You need good lighting (01:30)• You need a relatively new phone (02:00)• Always focus on the Lashes (02:25)• Go slow and get the right shots (03:15)What is Bad.• Using too many similar shots (04:45)• Using unflattering angles (05:35)• Not fixing u...2022-02-1308 min

The Lash Business LoungeThe Key to Growing Your Lash Business is Effective Marketinghttps://www.instagram.com/laurenlappin_Today we answer the age old question: "How do I get more clients for my Beauty Business?"Lauren breaks down the essential marketing elements that have helped grow her Lash Salon to incredible success. Not only will you hear 'what to do', but Lauren also shares ' how to do it'. Beauty Business Marketing 101. Welcome to The Lash Business Lounge (00:00)Do Free Model Sets (01:58)Take Great Photos (04:25)Model Search Competition (07:45)Referral Cards (11:18)Automated Email/SMS Promotions (13:45)Surprise Credit Vouchers (15:55) Allure's Instagram: https://www.instagram.com...2022-02-0720 min