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UmattaUmattaConflict Resolution & Psychological Safety in the Age of AI🌟 Get Excited 🌟I'm happy to sit down with Scott De Long, Ph.D., Founder & Executive Coach at Lead2Goals, for a powerful conversation on a topic he’s deeply passionate about: leadership. Why should you listen to Scott? For over 30 years, he's worked as an entrepreneur, educator, speaker, and leadership coach, guiding organizations through complex team dynamics. His focus is on turning managers into leaders and groups into high-performing teams.šŸ”¹ Leadership & Communication Training – Helping executives improve collaboration, emotional intelligence, and trust.šŸ”¹ Building Corporate Culture – Guiding teams to define and align their Vision...2025-06-2648 minThe World\'s Best CoachesThe World's Best CoachesTRY TO LEARN SOMETHING NEW FROM EVERYBODY YOU MEET | With Scott De Long and Sam Bardsley | The World's Best CoachesWelcome to this episode of the World's Best Coaches, where we interview the best of the best when comes to business coaching and consulting around the globe.Today I am joined by Scott De Long, the Co-Host of the CEO Podcast, Author of 'I thought I was a leader' and Founder of Lead2Goals."Specialties: leadership and communications trainingNewest project is based on Creating Corporate Culture helping companies define Vision, Mission and Core Values, teaching them the value of hiring then training based on those values."Scott has an unbelievable range...2024-07-3123 minThe CEO PodcastThe CEO PodcastLive from Coverings 2024: Industry Trends, Economic Insights, and Scaling Strategies with Bob LeahyIn this special bonus episode of The CEO Podcast, join host Vince Moiso and special guest co-host Bob Leahy, Senior Vice President at Daltile, as they broadcast live from Coverings 2024. With Scott unable to make the trip this year, Bob steps in to provide his expert insights. Tune in as Vince and Bob delve into: Current Tile Industry Trends: Discover the latest innovations, design preferences, and market dynamics shaping the tile industry in 2024. State of the Economy: Analyze the economic landscape, discussing key factors affecting businesses and the construction sector. Scaling in...2024-07-0435 minThe CEO PodcastThe CEO PodcastGenerational Insights: Learning and Leading in a Multigenerational WorldIn episode 5.19 of The CEO Podcast, hosts Scott and Vince delve into the dynamic topic of leading a multigenerational workforce. In this episode, they explore the importance of effectively leading and managing a multigenerational workforce, emphasizing the value of diversity, collaboration, and inclusive leadership practices. Key Discussion Points: Leading a Multigenerational Workforce: Vince and Scott kick off the discussion by sharing insights on the challenges and opportunities of leading a workforce composed of individuals from different generations. Learning from Diversity: The hosts highlight the importance of learning from individuals belonging to different generations, emphasizing the unique...2024-06-0626 minThe Remarkable Leadership PodcastThe Remarkable Leadership PodcastThe Journey to Building Trust and Leading Teams with Scott De Long How can leaders build trust and effectively lead their teams? Dr. Scott De Long joins Kevin to discuss the power of trust in leadership. If you don’t have trust, you don’t have a team. Scott introduces his "circle of trust" methodology to build trust faster and deeper. This includes starting with respect, listening to understand, sharing from experience, and delivering on promises. He also highlights the significance of humility, empathy, and vulnerability in leadership. Listen For 00:00 Introduction 02:39 Scott De Long's Leadership Journey 03:09 Early Leadership Experiences 04:29 Leadership vs. Management 05:28 Importance of Trust 07:55 The Circle of Trust 09:16 Buil...2024-06-0536 minHow Can I?How Can I?Interview: Unleashing Potential: Dr. Scott De Long on Leadership, Trust, and Personal GrowthSend us a textJoin me, Harpreet, on the "How Can I" podcast for a deeply engaging conversation with Dr. Scott De Long, a seasoned entrepreneur and esteemed leadership coach. In this episode, we delve into the crucial role of building trust and fostering strong leadership within organisations and beyond. Dr. De Long shares his invaluable insights and experiences from his latest book, "I Thought I Was a Leader," where he explores principled leadership and the transformative power of trust in both professional and personal realms. Whether you're leading a team, running a business, or navigating personal...2024-05-281h 02The CEO PodcastThe CEO PodcastUnpacking AI: Business Benefits, Concerns, and BeyondIn the latest episode, hosts Scott and Vince dive into the fascinating world of artificial intelligence (AI). The episode explores the profound impact AI has had on our lives and the myriad of opportunities and concerns it presents. As Scott and Vince unpack the complexities of AI, they offer valuable insights and advice for both businesses and entrepreneurs looking to navigate the evolving landscape of AI technology.Ā  Key Discussion Points: AI's Enduring Presence: Delving into the ever-growing presence of AI in our lives, the hosts explore how this transformative technology is reshaping businesses worldwide. Impact on D...2024-05-2327 minThe CEO PodcastThe CEO PodcastMastering the Media: The Power of Public Relations and Marketing with Special Guest, Dave FarrowIn this episode of The CEO Podcast, hosts Scott and Vince welcome Dave Farrow, a Guinness Record holder, entrepreneur, and marketing expert. Dave shares invaluable insights into effective marketing strategies that amplify your voice and leave a lasting impact. With a focus on leveraging modern technology and data science, Dave provides actionable tips for businesses looking to enhance their marketing efforts. The significance of Marketing: Dave emphasizes the crucial role marketing plays in business success. Fusion of Entrepreneurship and Marketing: Exploring the intersection where entrepreneurship meets effective marketing strategies. Media Literacy: Dave shares insights on understanding how media...2024-05-0937 minThe CEO PodcastThe CEO PodcastLeadership Unplugged: Strumming Authentic Connections with Music with Special Guest, Susan DrummIn episode 5.16, Scott and Vince welcome special guest Susan Drumm to explore her fascinating intersection of leadership, business, and music.Ā  Susan's diverse educational background sets the stage for a dynamic discussion on her book, The Leader's Playlist, which delves into the powerful connection between music and leadership. Susan shares how she utilizes music as a coaching tool to inspire and drive change within organizations, leveraging its emotive qualities to interrupt old patterns and foster productivity. The conversation delves into the profound impact of music on our lives, as well as how we can harness its influence to motivate o...2024-04-2539 minThe CEO PodcastThe CEO PodcastUnlocking Leadership: The Key Steps in Promoting Top TalentIn this episode of The CEO Podcast, hosts Scott and Vince delve into the intricacies of unlocking leadership potential within organizations. They explore the importance of identifying future leaders, providing tailored training, and avoiding common pitfalls. The discussion emphasizes the distinction between managing and leading, the value of effective communication, and the significance of continuous learning and development. With practical insights, book recommendations, and personal anecdotes, the episode offers valuable guidance for nurturing leadership talent and fostering organizational success. KEY POINTS: Promoting individuals is one thing, but nurturing them into effective leaders is a whole different...2024-04-1128 minThe CEO PodcastThe CEO PodcastThe Resilient Leader: Perseverance, Humility, and the Road to Business Success with Special Guest Ivo TjanIn this episode of The CEO Podcast, hosts Vince & Scott are joined by special guest Ivo Tjan to delve into the intersection of business finance, economy, and resilient leadership. Together, they explore a diverse range of topics, sharing valuable insights and personal anecdotes along the way: Navigating Business Finance and Economy: Vince, Scott, and Ivo discuss the dynamics of business finance and the ever-changing economic landscape, offering practical advice for business leaders. The Essence of Resilient Leadership: They emphasize the qualities of resilience, humility, and perseverance that are essential for effective leadership, especially in times of uncertainty. Attaching...2024-03-2840 minThe CEO PodcastThe CEO PodcastCreating Change: The Importance of Business Leaders Giving BackIn this episode of The CEO Podcast with hosts Vince & Scott, the focus is on the powerful act of giving back and creating change. Together, they delve into various aspects of giving back to society and how it can deeply impact both individuals and businesses. Here are the key takeaways: The Importance of Giving Back: Vince & Scott emphasize the significance of giving back to society and how it contributes to personal and professional fulfillment. Giving Back in Business: They explore different ways businesses can give back, whether through philanthropy, community initiatives, or sustainable practices. 2024-03-1432 minLive On Air with Steven CuocoLive On Air with Steven CuocoGEN Z TAKES OVER WORKFORCE - HOW to NAVIGATE the BOOM to ZOOM SHIFT PT. 1 with Dr. Scott DelongA serial entrepreneur, Scott DeLong has built three previous companies from the ground up. The successful exit from each has positioned him to continue his thirst for knowledge and experience and cultivated a return to the education system where he not only received his doctorate in leadership studies, but also taught courses in both communications and entrepreneurship at the university level. Among leadership experts, Dr. De Long balances academic theory and statistics with pragmatic and practical solutions that work in the real world. This combination of theory and practice puts him in a unique position to truly...2024-03-0539 minThe CEO PodcastThe CEO PodcastInnovation for Impact: Connecting Visionaries for Humanity with Guest Justin BreenWelcome to The CEO Podcast with hosts Scott and Vince. In this episode, they're joined Founder & CEO of BrEpic Communications LLC, Justin Breen. Together, they delve into the transformative power of visionary thinking and its profound impact on both business and life. Through insightful conversations and real-world examples, they uncover the essence of true leadership and human connection. Key Points from the Conversation: Defining the visionary leader: Justin Breen sheds light on the distinguishing characteristics of visionaries and how they differ from traditional entrepreneurs. He emphasizes the importance of visionary thinking in driving innovation and...2024-02-2943 minThe CEO PodcastThe CEO PodcastMission Possible: Building a Foundation for Business SuccessIn episode 5.11, hosts Scott and Vince explore the cornerstones of organizational success: mission, vision, and values. They delve into the significance of cultivating a strong sense of purpose and identity within an organization, and how it impacts everything from hiring to employee satisfaction. Get ready to uncover practical strategies for aligning your team's vision with that of your organization and fostering a happier, more cohesive workforce. Importance of Mission, Vision, and Values: Vince and Scott delve into the critical role of mission, vision, and values in shaping the culture and direction of an organization. Hiring...2024-02-1540 minPersonal Finance CatPersonal Finance CatEpisode 44 - I Thought I Was a Leader: Interview with Scott De Longāœ”ļøSummary: In this episode, I interviewed Scott De Long, a Ph.D. in education with a successful entrepreneurial background, who discusses his academic, business and life journey. Initially motivated to prove to his son that returning to school was feasible, he enjoyed the experience and pursued an Executive MBA at UC Berkeley. Later, he joined a leadership program at Chapman University, gaining new insights surrounded by diverse perspectives. Scott completed his doctorate at age 60 while running a telecommunications company.Scott recounts experiences in various ventures, from a pool cleaning serv...2024-02-0346 minThe CEO PodcastThe CEO PodcastJoy, Gratitude, and Pasta Sauce: The Recipe for Humble Human Connections with Special Guest, Chris SchembraIn episode 5.10, Scott and Vince are joined by a remarkable guest, Chris Schembra. As a Wall Street Journal best-selling author and a highly regarded speaker, Chris has a unique story to share. What initially began as a venture into creating pasta sauce took an unexpected turn, leading him on a profound journey of gratitude, empathy, and the incredible importance of human connections. Chris's experiences have made him a passionate advocate for building meaningful relationships, not just in our personal lives but also within the workplace. The Power of Human Connection: Chris Schembra, a Wall Street best-selling author...2024-02-0142 minThe CEO PodcastThe CEO PodcastThe Productivity Code: How Routines Transform TeamsIn this episode, Scott and Vince explore the secrets of productivity by delving into how routines can transform teams. They unpack the remarkable impact of routines on individual and team performance, sharing insights that have the potential to revolutionize the way you work. Tune in to discover the key elements that contribute to heightened productivity and gain a fresh perspective on optimizing your professional endeavors.Ā  Harnessing the Power of Routine: The hosts kick off the episode by emphasizing the importance and power of routines in our lives. They discuss how routines can be transformative and act as a...2024-01-1823 minTitans of FoodserviceTitans of FoodserviceBuilding Together: How to Thrive in a Generational Business (on the CEO Podcast)This episode previously aired on the CEO Podcast. "In this episode, Vince and Scott are joined by a special guest, Nick Portillo, to delve into the fascinating world of building a generational business. They explore various aspects of thriving in a generational business and offer valuable insights on what it takes to create a successful family-run enterprise.Going the Distance:Ā Nick shares his experiences and insights on how to carry forward an idea through generations. The key, he emphasizes, is a strong vision and unwavering commitment." ABOUT THE CEO HOSTS:Scott D...2024-01-1235 minThe CEO PodcastThe CEO PodcastNavigating California Employment Law: Vital Insights for Every Professional with Special Guest, Andrea ParisIn this episode, Scott and Vince once again sit down with a special guest, Andrea Paris, an experienced attorney specializing in employment law in California. Andrea provides an update on the topics discussed in episode 4.4, ā€œThe Letter of the Law,ā€ and together, they dive into the complexities of California employment law and explore the ins and outs of navigating this dynamic legal landscape. California Employment Law Unveiled: The episode begins with an overview of the unique characteristics of California employment law. Andrea sheds light on the state's distinctive regulations, which often differ significantly from federal employment laws. 2024-01-0442 minThe CEO PodcastThe CEO PodcastBuilding Together: How to Thrive in a Generational Business with Special Guest, Nick PortilloIn this episode, Vince and Scott are joined by a special guest, Nick Portillo, to delve into the fascinating world of building a generational business. They explore various aspects of thriving in a generational business and offer valuable insights on what it takes to create a successful family-run enterprise. Going the Distance:Ā Nick shares his experiences and insights on how to carry forward an idea through generations. The key, he emphasizes, is a strong vision and unwavering commitment. Family Synergy: The hosts and Nick discuss the importance of fostering synergy and open communication among family m...2023-12-2134 minThe CEO PodcastThe CEO PodcastYear End Special Offer for CEO Podcast ListenersšŸŽ™ļøšŸŒŸ Special Offer for CEO Podcast Listeners! šŸŒŸšŸŽ™ļø Unlock your team's potential with Lead2Goals' Employee Development Workshops at a specially discounted rate, crafted for our CEO Podcast audience! Visit book.lead2goals.com or call (385) 645-5390‬. As the year draws to a close, seize this opportunity to invest in your team's growth. If you find unspent budget funds or reflect on the year gone by, recognizing the need for improved productivity, seamless communication, and enhanced collaboration among your departments and teams, now is the time to act. šŸš€ Elevate Your Team's Performance: Lead2Goals workshops are tailore...2023-12-1902 minI Spark Change PodcastI Spark Change PodcastEp#95: The Principles of Leadership with Scott De LongIn this episode, Rick interviews a dynamic figure in the world of leadership development who's passionate about empowering others, a transformative author, and host of the CEO podcast, Scott De Long.He has taught from university students to CEOs as he's imparted his wisdom as a respected and passionate professor. Scott has also built multiple companies from the ground up to success and knows what it takes to be successful.This episode is a MUST-LISTEN! šŸŽ™šŸš€We will discuss the following:ļøā­ļøĀ  Success isn't about getting the t...2023-12-1342 minThe CEO PodcastThe CEO PodcastCrafting Your Message: Effective Business Communication in ActionIn this episode, Vince and Scott deep dive into the vital skill of effective communication within organizations, highlighting its pivotal role in achieving success.Ā They dissect the root causes of miscommunication, exposing common organizational pitfalls and pinpointing areas ripe for improvement. By exploring the complexities and evolving nature of communication within companies, they underscore how disruptions and changes impact our modes of interaction. Distinguishing quality from quantity in communication, the hosts stress the importance of meaningful dialogues over sheer volume. They offer strategies to ensure active listening among teams, fostering a culture where openness and transparency flourish.2023-12-0728 minSuccess Profiles RadioSuccess Profiles RadioScott De Long Discusses How His Company, Lead2Goals, Empowers Executives To Build Winning Corporate CulturesScott De Long was the guest on this episode of Success Profiles Radio. He is an accomplished entrepreneur, educator, and leadership expert. His company Lead2Goals provides executive coaching, training, and off-site leadership retreats to develop their corporate culture, enhance communication, and achieve strategic objectives. We discussed how leadership has evolved over the years, how to pick the right consultant to work with, how to build trust and respect, how to handle the big ego in the room, and how he uses the circle of trust in his work. We also talked about his client retreats and the goals he...2023-12-0158 minSuccess Profiles Radio PodcastsSuccess Profiles Radio PodcastsScott De Long Discusses How His Company, Lead2Goals, Empowers Executives To Build Winning Corporate CulturesScott De Long was the guest on this episode of Success Profiles Radio. He is an accomplished entrepreneur, educator, and leadership expert. His company Lead2Goals provides executive coaching, training, and off-site leadership retreats to develop their corporate culture, enhance communication, and achieve strategic objectives. We discussed how leadership has evolved over the years, how to pick the right consultant to work with, how to build trust and respect, how to handle the big ego in the room, and how he uses the circle of trust in his work. We also talked about his client retreats and the goals he...2023-12-0100 minThe CEO PodcastThe CEO PodcastLeadership 2.0: Navigating the New Era of Employee Engagement with Special Guest, Mike LeeJoin hosts Scott De Long, Ph.D and Vince Moiso, MBA for episode 5.5 of The CEO Podcast. In this episode, they are joined by special guest, Mike Lee for an enriching episode featuring exploring and discussing what is expected from the "Leaders of Tomorrow." They dive deep into the essence of cultivating exceptional leadership within individuals and organizations. With Mike Lee's profound insights as the anchor, the discussion unveils the transformative power of mentorship and guidance in developing robust leadership skills. Gain exclusive access to strategies that elevate leadership potential, setting the stage for remarkable growth. 2023-11-2133 minThe CEO PodcastThe CEO PodcastFriction to Fusion: Facing Adversity and Resolving Team ConflictsIn this episode of The CEO Podcast, hosts Scott and Vince dive deep into the crucial aspects of leadership development, team empowerment, and resilience during challenging times. As business leaders, you'll gain valuable insights into strengthening your teams and fostering a culture of growth and unity. The episode begins with a focus on developing leaders within your organization. Vince and Scott stress the significance of identifying emerging leaders and nurturing their growth. They emphasize the vital role of empowering team members to take responsibility and make decisions that propel the business forward, leading to more innovative and...2023-11-0922 minThe CEO PodcastThe CEO PodcastFrom Profits to Passion: Building Your Dream Business with Special Guest, Skylar LewisIn episode 5.3, "From Profits to Passion," Scott and Vince are joined by the dynamic entrepreneur, Skylar Lewis. Get ready for a deep dive into the entrepreneurial psyche and the exciting journey to success. Skylar's insights, combined with those from our hosts, fuel this fantastic discussion. Skylar shares his view on cultivating the entrepreneurial mindset, where relentless determination and unwavering resilience are keys to finding success. šŸ”Ž Explore the dual nature of entrepreneurship a path to freedom intertwined with unyielding dedication and hard-earned success. ā° Gain insight on mastering time, achieving work-life balance, and managing family commi...2023-10-2630 minThe CEO PodcastThe CEO PodcastPositive Vibes Only: Tales of Business Culture TransformationIn this episode of The CEO Podcast, Scott and Vince embark on a fascinating exploration of how organizational culture can undergo a remarkable transformation. They delve into the journey from a toxic culture to one that fosters love and positivity. 🌱 Transitioning Culture: From Toxic to Nurturing: The hosts kick things off by dissecting the process of recognizing and addressing toxic elements within an organization.Ā They emphasize the importance of pinpointing these issues as a crucial first step towards change. It's about facing the uncomfortable truths to pave the way for a healthier, more nurturing culture. 2023-10-1233 minThe CEO PodcastThe CEO PodcastBuilding A Leader: Foundations, Reflections, and the Lessons LearnedScott and Vince kick off Season 5 with an immersive journey into the realm of leadership and personal development. In this episode, they shine a spotlight on the transformative influence of mentorship on both your personal and professional life. 🌱 The Power of Mentorship Unveiled Venturing beyond the workplace, the hosts unveil the roots of mentorship in personal connections, spanning from family to friends and colleagues. Discover the immense value in gleaning wisdom from those in your immediate circle. šŸ¤ Unlock the Art of Seeking Assistance Delve into the pivotal skill of seeking help – a treasu...2023-09-2833 minThe CEO PodcastThe CEO PodcastCreating Clarity: Systems and Tools to Help Your Business Achieve Its Vision with Special Guest Amanda BarkeyFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§ scottandvince@gmail.com. In this episode of The CEO Podcast hosts Scott and Vince are joined by special guest Amanda Barkey. Together, they discuss the significance of implementing a system within your business. The episode emphasizes the importance of having a well-defined system in place to streamline business operations and achieve greater clarity in decision-making. Listeners gain insights into the benefits of implementing a system and how it can contribute to overall business success. Amanda Barkey shares her expertise in helping businesses achieve their goals...2023-07-0638 minThe CEO PodcastThe CEO PodcastBrewing Up A New Business: Fresh Tips and Challenges When Starting a Business from Entrepreneur, Jeff ChewFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§ scottandvince@gmail.com. In our most recent episode of The CEO Podcast hosts Scott and Vince are joined by special guest Jeff Chew. Together, they focus on the exciting journey of starting a new business. Jeff Chew shares his personal experience of making a career switch from the tech industry to a startup in another country, Spain. Listeners will gain insights into the challenges, opportunities, and lessons learned from such a bold move. The episode offers fresh tips and strategies that startup owners...2023-06-2236 minThe CEO PodcastThe CEO PodcastNo Fear! Tips and Strategies on Overcoming the Fear of FailureFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In our latest episode, Scott and Vince delve into the topic of overcoming the fear of failure as a business owner. The hosts draw from their own experiences and share valuable insights on how listeners can conquer their fears and propel themselves, and their businesses, to new heights. They share practical strategies and techniques for dealing with fear and embracing risks in the entrepreneurial journey. The episode emphasizes the significance of cultivating a culture that supports risk-taking, learning from failures, and embraci...2023-06-0832 minThe CEO PodcastThe CEO PodcastRing the Bell: Why A Culture of Psychological Safety Fuels Idea Exchange & Business GrowthFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In this episode of The CEO Podcast, hosts Scott and Vince delve into the topic of fostering a culture where individuals feel comfortable sharing their thoughts and speaking their minds; both as leaders and as employees in the business. Drawing from their own experiences, the hosts share insights and lessons on how to create an environment that encourages open communication and promotes a culture of transparency and trust. They discuss the importance of establishing psychological safety, where team members feel secure in expr...2023-05-2534 minThe CEO PodcastThe CEO PodcastThe Blind Side: Maybe You Can Read the Room, But Can You Read Yourself?For more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In this episode of The CEO Podcast, hosts Scott and Vince discuss the importance of emotional intelligence, power dynamics, and blind spots in the workplace. The hosts share their own experiences and stories about these topics, highlighting the importance of understanding how power works in a workplace and building respect and accountability as a leader. The focus of the episode is on the critical role that emotional intelligence plays in navigating power dynamics and building strong relationships with colleagues and emp...2023-05-1134 minThe CEO PodcastThe CEO PodcastMaximize Potential, Mitigate Risk: How are you Strategically Planning and Forecasting in an Uncertain Economy?For more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In this episode, live from the Coverings 2023 tradeshow in Orlando, FL, Scott and Vince welcome Bob Leahy, an experienced business leader who provides valuable insights on how to navigate your business through economic uncertainty and a recession. Together, Bob and our hosts share their extensive knowledge of how businesses can sustain their workforce during tough economic times and highlight the importance of maintaining cash flows and keeping healthy relationships with employees. The conversation delves into the challenges of a recession, such as redu...2023-04-2733 minThe CEO PodcastThe CEO PodcastThe Art of Event Planning: The Details You Need to Prepare for Your Next EventFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In this episode of The CEO Podcast, hosts Vince and Scott discuss the importance of event planning for business owners. They share their own experiences and provide valuable insights for listeners. The hosts also talk about different event-management tools, including something as simple as a checklist, and their significance in planning better events. They also touch on the importance of communication between team members, delegating tasks, and setting clear expectations for everyone involved. Our hosts provide tips for dealing with unexpected situati...2023-04-1335 minThe CEO PodcastThe CEO PodcastCulture Cultivation: How to Keep Your Business Culture Alive During Periods of Rapid Growth with Karan YaramadaFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In this episode, Vince and Scott welcome Karan Yaramada, a successful entrepreneur who has scaled his bootstrap business to operate in multiple countries. Karan shares his journey of how he started and grew his business and the challenges he faced along the way. One of the key topics of discussion is the importance of building a strong company culture. Karan explains that having a positive and inclusive culture not only helps to attract and retain talent but also improves overall business perform...2023-03-3034 minThe CEO PodcastThe CEO PodcastThe Power of Accountability: Why A Culture of Accountability is Key to Any Successful BusinessFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In this episode of The CEO Podcast, Scott and Vince discuss the topic of accountability in the workplace and why focusing on it as a part of the organization's culture is of vital importance for business owners. They dive deep into their personal experiences with accountability and offer some best practices on how to build a culture of accountability. Scott discusses the importance of setting clear expectations and boundaries with employees and how that contributes to building a culture of accountability. Our hos...2023-03-1628 minThe CEO PodcastThe CEO PodcastThe Letter of the Law: Tips and Pointers from Employment Law Attorney, Andrea ParisFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In this episode of The CEO Podcast, hosts Vince and Scott invite Andrea Paris as a special guest to discuss the importance of business law and having a lawyer for small businesses. Some of the key takeaways from the episode include: Understanding the legal considerations that come with running a small business The different types of business structures and the legal implications of each The importance of having a lawyer to navigate legal issues How to find and hire the right l...2023-03-0235 minThe CEO PodcastThe CEO PodcastThe Engine that Drives Retention: Tips and Strategies for Increasing Employee RetentionFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In this episode, Scott and Vince discuss the importance of employee retention and share practical tips and strategies for keeping your team happy and productive. They discuss how offering competitive salaries is only part of the equation and how additional benefits (beyond healthcare, 401k, etc.) are key to creating a positive work environment that contributes to high employee retention rates. Key Takeaways: The impact of high employee retention on a business Creating a positive and supportive work environ...2023-02-1636 minThe CEO PodcastThe CEO PodcastTrue Grit Too: Another Story of the Perseverance of a Bootstrap Entrepreneur with Gina LindFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§ scottandvince@gmail.com. Bootstrap entrepreneurship is the process of starting a business without external funding and relying on personal finances, assets, and revenue generated from the business to fund growth. This approach requires a budget-conscious mindset and a focus on efficiency and resourcefulness. In this episode, Scott & Vince sit down with Gina Lind to discuss the strengths and opportunities of having a bootstrap mindset. Tune into this episode to learn more about: Making wise decisions about allocating resources; Prioritizing growth initiatives and allocating financ...2023-02-0234 minThe CEO PodcastThe CEO PodcastYour Meetings Don’t Have to Suck: Tips to Running Effective Meetings That People Don’t DreadFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§ scottandvince@gmail.com. Welcome to Season 4 of the CEO Podcast! Scott & Vince are back again to help you grow your business. To start off this new season, our hosts are discussing the ways in which you can get the most out of your meetings. Let's be honest, we've all been in meetings that feel like a total waste of time, where we dreaded going only to end up realizing we were right; the meeting sucked. To keep us not be those people running the bad me...2023-01-1947 minThe CEO PodcastThe CEO PodcastThe ROI on R&R: Why Taking Time Away from the Office is Vital to SurvivalFor more info, visit šŸ”—Ā theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. It is very easy to get stuck in the never-ending cycle of work-life balance. Trying to manage your work along with your personal life certainly takes a toll on your physical as well as mental health.Ā  Therefore, it is necessary to ā€˜unplug’ from your day-to-day tasks and take a short but productive break. In this episode, Scott & Vince share how having a change of environment has positively impacted their personal relationships as well as how it has increased their productivity. They share fun sto...2022-12-1534 minThe CEO PodcastThe CEO PodcastHigh Voltage Conversation: Ups, Downs, Trials, & Tribulations with Entrepreneur & Speaker, Scott DuffyFor more info, visit šŸ”—Ā theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In this episode, Vince & Scott are joined by serial entrepreneur Scott Duffy (@scottduffymedia) to have an energetic and valuable conversation about entrepreneurship and all that comes with it. Scott’s versatile work experience and life-altering stories will definitely catch your attention and will make you reconfigure your thoughts and mindset about your personal and professional life. Having seen the ups and downs of running a business, Scott is in a position where he can share from his expereince in a few areas that might help...2022-12-0852 minThe CEO PodcastThe CEO PodcastSharing the Wealth…of Knowledge: Scott and Vince Talk About their Favorite Books and the Lessons WithinFor more info, visit šŸ”—Ā theceopodcast.net, or email Scott & Vince at šŸ“§Ā scottandvince@gmail.com. In this episode, Scott & Vince share the wealth of their knowledge by recommending some of their favoriteĀ business & life books. Reading is an essential part of being an entrepreneur. So, it's important that we leverage the right resources and information to establish a solid foundation of our business knowledge.Ā  Scott & Vince share their stories regarding how they got started with reading. Moreover, they mention some of the most important books and authors that have impacted their entrepreneurial journey so far. So, if you're...2022-12-0138 minThe CEO PodcastThe CEO PodcastCulture Club: Investing in Your People to Provide Opportunities for EmpowermentFor more info, visit šŸ”— theceopodcast.net, or email Scott & Vince at šŸ“§ scottandvince@gmail.com. SHOW NOTES: In this episode, Scott and Vince are joined by Gigi Harris (Principal Designer/Founder of Kaizen Interiors) to have an interesting and valuable conversation about business, culture, relationships, and interestingly, pickleball. Through her diverse work experience and distinct set of skills,Ā Gigi has a lot to share about leadership, time management, team building, and especially, the importance of gratitude.Ā  Tune into this episode as they share some experiences around: Mentoring people for building trust and ownership Developi...2022-11-2334 minThe CEO PodcastThe CEO PodcastEntrepreneurship 101: The Planning Process for Starting Your Own BusinessSo, you have made the decision to jump into entrepreneurship, but you’re not quite sure where to start. Fear not as Scott and Vince are here to help you start off on the right foot! And, there is no better place to start, than with your planning. In this episode, our hosts lay out some entrepreneurship tips, strategy, and more. From planning to execution, when it comes to starting a venture, there is one thing that you cannot look past… your core values. This information will help you get clarity on the groundwork so that you can...2022-11-1731 minThe CEO PodcastThe CEO PodcastTrust, But Verify: Balancing Confidence in Your People and Doing Your Due DiligenceIn this episode, Scott & Vince are joined by Michelle Doan, Creator & Founder of Emani Vegan Cosmetics. Together they dive deep for an interesting & value-driven conversation on managing finances as well as entrepreneurship in general.Ā  After being frustrated with the mainstream cosmetics that only worsened her skin issues, Michelle decided to start her own vegan cosmetics line in 1998. Building this business over the past 20 years came with its own set of challenges and struggles. This episode is a great resource for budding business owners to learn through Michelle sharing her story: How to effectively gather all the l...2022-11-1032 minThe CEO PodcastThe CEO PodcastOne Giant Leap: The Small Steps to Becoming an EntrepreneurStarting your own business and becoming an entrepreneur sure sounds exciting but it does come with its own set of challenges and potential struggles. This overwhelms a lot of aspiring entrepreneurs causing a feeling of uncertainty, or even just being a little scared to "take the leap." This is of course, understandable. Fortunately, Scott and Vince are here to help you cut through the fog of this decision, break down some entrepreneurship jargon, and ultimately, share from their experience to help you to get started right. Highlights and key takeaways of this episode...2022-11-0330 minThe CEO PodcastThe CEO PodcastCalm Under Pressure: Leading with Humility, Professionalism, and Wisdom with USD President, Dr. Jim HarrisIn this episode, Scott & Vince sit down with University of San Diego President, Dr. James Harris. Together, they have a great conversation around many of the foundations of leadership, the use of humility in leadership, and handling trying and stressful times as the leader of a large institution. Leadership methods have evolved over the years and today’s post-pandemic world requires a leadership model to manage both yourself, your team, and your organization. Dive into this interesting conversation, where our hosts and guest talk about: Maintaining a calm demeanor under pressure How to build re...2022-10-2739 minThe CEO PodcastThe CEO PodcastHard to Handle: Getting a Grip on Balancing Stress in the Office and at HomeIn this episode, Scott and Vince address the critical, and less-talked-about, issue of anxiety and mental health struggles. Stress is everywhere in our lives—it is not limited to the office, and sometimes, we bring the stresses of work home with us and they intensify the stresses at home. The pandemic added additional stresses in the form of isolation and depression and that has continued for some in their new remote work environments. Mental health struggles are something that affects a lot of people and this is complicated by the fact that only a few percent of people want to...2022-10-2030 minThe CEO PodcastThe CEO PodcastCommunity, Culture, and Coffee: Developing Culture within the Business and BeyondThis week, Scott and Vince are joined by special guest, Khea Pollard. Khea is the CEO of CafĆ© X: By Any Beans Necessary, a Black, mother-daughter-owned, cooperative coffee shop built to support generational wealth building in the Black community and other marginalized communities. Khea shares the origins of the coffee shop and her passion for building community. Further, her "cooperative coffee shop" business model, has provided the sustained opportunity to create a strong culture of belongingness within her team, for the shop business itself, and for the communities it serves. While being a CEO is c...2022-10-1343 minThe CEO PodcastThe CEO PodcastShh!: Here's The Secret to Preventing Your Team from Quiet QuittingIn this episode, Scott & Vince address an ongoing issue faced by businesses today called "quiet quitting." In this post-pandemic work-from-home setting, communicating effectively with your employees is a challenge. Therefore, it is necessary for you, as the business leader, to develop systems and techniques to combat this. Tune in to this episode to learn more about: Managing an effective work-from-home-force. Leveraging technology & tools to communicate with your team effectively. How to check in on your employees instead of checking up on them. Have interesting, impactful, and engaging conversations with your team. And, improving the quality of your communication. 2022-10-0626 minThe CEO PodcastThe CEO PodcastBig Shoes to Fill: Tips to Help You Ease into a Legacy Leadership PositionIn this episode, Bonni Pomush, the CEO of Working Wardrobes, shares her experience of taking over a nonprofit organization as the CEO for the Founder who had served in the CEO role for over 30 years. This interesting transition has its strengths and challenges. While focusing on her business acumen, Bonnie has also been able to further develop a culture of humility and cooperation within the organization and beyond. Highlights of her discussion with Scott and Vince, include: What it means to be an Authentic Leader. Creating a culture of empowerment and purpose within an organization. Building...2022-09-2931 minThe CEO PodcastThe CEO PodcastIt’s A Numbers Game: The Risky Business of Not Staying on Top of Your Business’s FinancialsIn this episode, Scott and Vince cut through some of the overwhelming jargon to explain the basics of finance for business owners. Tune in as they discuss how to verify, entrust and most importantly, empower your employees to manage your business. Through interesting stories and relatable narratives, this episode will assist you in the following: Building guidelines and structures for your budget Running payrolls effectively Becoming accountable for your words and actions Cutting through the fluff to tackle accounting issues within your business and much more Moreover, Scott and Vince list down some invaluable resources and online...2022-09-2233 minThe CEO PodcastThe CEO PodcastThe Secrets to a Successful Team: How a Winning Football Program can Guide Your BusinessWhat does it take to build and manage a successful TEAM? Scott and Vince sit down with University of San Diego Head Football Coach, Dale Lindsey, to discuss managing a successful team. While building a team in sports versus team building in business may have some clear differences, the principles that go into the development and management of a successful team are the same. Scott, Vince, and Coach Lindsey talk about identifying the right people—those that align with the core values of the organization and ensuring that they have the right personality to align or adapt wi...2022-09-1539 minThe CEO PodcastThe CEO PodcastEconomic Evolution: Tips and Strategies that May Help Your Business Adapt and Grow in the Current Economic ClimateWhen the economy looks to be headed on a downward trajectory, what can you do to prepare your business to adapt when economic conditions are not optimal? From inflation to deflation to recession to increasing interest rates ...what are the things you should be doing to prepare your business to handle these circumstances in the coming months or years? Scott & Vince talk about the #economy in episode 3.3! REFERENCES: Episode 2.15 | Mission Critical: What Business Leaders Can Do to Mitigate the Current #Economic Environment YouTube Apple Podcasts The Strategy Behind Strategic Planning (Free Recorded Webinar) 2022-09-0833 minThe CEO PodcastThe CEO PodcastHumility Makes Us Real: The Benefits of Making Humility a Habit of Your Leadership StyleIn episode 3.2 Scott and Vince pick up where they left off in episode 3.1 and talk about the natural next step in these important leadership soft skills—they talk about humility and the importance of being humble. They discuss the difference between appearing humble and being humble and why this difference is important. They share from their experiences and provide real-world examples to support and define the value of humility in the workplace, along with how to apply it. In the end, their conversation may provide you with the foundation you may need to become a successful and humble business le...2022-09-0139 minThe CEO PodcastThe CEO PodcastVulnerability At Work: How Being Vulnerable Can Improve Relationships with Your Team and Your ClientsScott and Vince kick off season 3 talking about Vulnerability. While they have talked about this important topic before back in Season 1, Episode 6 with special guest, Scott Empringham, this time around they dive into being vulnerable in your professional life, as well as your personal life. Time in time again, being vulnerable with your colleagues, employees, your team, and even your clients, can improve—and build—relationships. We all know that business thrives on relationships—they are a key component. It is often hard to have a relationship without trust, and there is no better way to establish trust...2022-08-2530 minThe CEO PodcastThe CEO PodcastSum of All Fears: Tips and Tricks on How to Prepare For and Get Past the Fear of Public SpeakingHow do you feel about public speaking? Are you afraid? Maybe just not comfortable with it, or the preparation it requires? Our hosts have delivered countless presentations to their teams, employees, and even keynotes to large audiences. As always, Scott and Vince will share from their experience to bring you some tips and tricks to help you better prepare for, and get through, your next speaking event. The more you do it, the better you will get at it. Tune in today! About our Hosts: Scott De Long and Vince Moiso, please visitĀ theceopodcast.net. I...2022-03-2436 minThe CEO PodcastThe CEO PodcastPut Me In Coach: The Who, What, and Why You Should Consider When Seeking out a CoachIn episode 2.8, Scott and Vince welcome special guest Amit Kothari from Kothari Leadership. Amit, known as the "CEO Whisperer," is an Executive Coach based in Southern California. Together, these three coaches—Scott, Vince, and Amit—will share insights around the things you may want to consider when looking for an executive coach to help guide you in your career. They offer helpful tips, expectations, and more around how to select a coach and what it is like to work with a coach. If you're considering beginning work with an executive coach, you will want to tune in to t...2022-03-1744 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersMind, Body and Business: A Balanced Approach for SuccessOur episode 15 guest, Troy Hoffman, founder of Simpluris, recalls from his own experiences and discusses the importance of finding a balance between working on the business and working on yourself. He and Lead2Goals' Scott De Long discuss this and other aspects of his approach, successes and more. In January 2007, Troy Hoffman opened the doors of Simpluris, Inc. with a small team of experts. Within 5 years, Simpluris has become a nationally recognized claims administrator with 50+ employees, offices in 3 states, and has received recognition from Inc. 500 for its achievements. Before Troy built Simpluris, he was hired as the...2018-04-2300 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersHow Do You Make Toast? Establishing Processes for a Successful BusinessIn episode 14 of For Business Leaders, By Business Leaders, Benefit Associates' Managing Partner, Jennie Rello, talks about establishing business processes to ensure multiple branches are putting out a consistent message with consistent service.Ā  Jennie is the managing partner of Benefit Associates. She directs the administration department, specializing in staff development and financial operations, and has worked with retirement plans since 1983. Jennie is the current President of Entrepreneur Organization (EO) of Orange County. The Entrepreneurs’ Organization (EO) is a global, peer-to-peer network of more than 12,000 influential business owners with 170 chapters in 53 countries. Founded in 1987, EO is a c...2018-04-1600 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersEntrepreneur Stories: See a need, start a businessOur episode 13 guest, Susan Asay talks about what lead her to start her business, APEX PROaupair. Susan had a specific need and when she couldn't find a company to deliver that need, she opted to start a business filling that need; this is her story. About Susan: As a working mother with two children, a demanding career and no local family support, I personally understand the challenges that families face looking for high quality childcare. Not only is it time consuming, it’s also a very difficult and emotional process to navigate alone. ap...2018-04-1000 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersAchievingĀ YourĀ GoalsĀ asĀ anĀ EntrepreneurOur episode 12 guest, Chris Bates of Zone Media, Inc., talks about his experience as an entrepreneur and how his approach has allowed him to fulfill his goals and more. Specifically, he talks with Lead2Goals' Scott De Long about the importance of listening as a leader and how to best position your team to be successful. Ā  Chris Bates is a serial entrepreneur that has been featured on the Inc 500/5000 list of fastest growing companies a rare four times including 12th in the nation for software. His companies have also been featured by the Orange County business journal in the top 10 o...2018-04-0200 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersAlice Kao: Climbing together from core values to corporate cultureOur episode 11 guest, Alice Kao chats with Lead2Goals' Scott De Long about her company's corporate culture. Specifically, she shares her experience working with her team and partners in developing core values and climbing toward the corporate culture they wanted for their business; one that has provided opportunities for success and expansion! Ā  In 2012, Alice Kao co-founded Sender One Climbing--the largest indoor rock climbing gym company in the Los Angeles and Orange County metro areas--with her business partners, Wes Chu and Wes Shih (who is also her husband). Sender One has a straightforward mission—to create wondrous spaces where people can dis...2018-03-1400 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersSkylar Lewis Explains Why Corporate Culture is ImportantOur episode 10 guest, Skylar Lewis sits down with Lead2Goals' Scott De Long to the importance of corporate culture. Ā  Skylar Lewis is a 31 year old, self taught entrepreneur with a passion for personalĀ development. Skylar grew up in small town with a modest upbringing. This hasĀ fueled him to create success and make a positive impact on the world aroundĀ him. Skylar started in real estate at the age of 18 and failed miserably. From thereĀ he started many businesses, all which failed. At age 22 he started in the financialĀ services industry and built a million dollar company. After selling it, he mov...2018-02-1600 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersKevin Landry Talks About the Importance of Core ValuesOur episode 9 guest, Kevin Landry, sits down with Lead2Goals' Scott De Long to chat about core values and their importance. Mr. Landry is the CEO ofĀ KML Enterprises Career Development LLC. HeĀ joined New Horizons Worldwide in March 2006 as the Vice President & General Manager of the Franchisor’s company owned locations in Southern California. On June 1, 2007, Mr. Landry purchased the assets of the operation under his holding company, KML Enterprises Career Development LLC. In this role, he is responsible for the day to day management and operations of the ten locations throughout California, Arizona and Nevada. The...2018-01-3000 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersRob Johnston Explains how Johnston Pacific is UniqueOur episode 5 guest, Rob Johnston sits down with Lead2Goals' Scott De Long to chat about what makes his company, Johnston Pacific Commercial Real Estate, unique. Located in San Clemente California, Johnston Pacific Commercial Real Estate, Inc. was established in 1991 to provide superior service, solutions and results to commercial real estate clients conducting business in South Orange County. We have remained committed to becoming the most effective - not the largest - brokerage firm in this market. We believe our local expertise provides us with a competitive advantage over our competition and directly benefits our clients' bottom line. Rob...2017-12-1200 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersKeith Fiscus Talks About His Transition from ER Nurse to EntrepreneurOur episode 7 guest, Keith Fiscus talks about how he transitioned from being an ER Nurse to owning his own business. Keith is the President and CEO of Innovative Career Resources. Here is a bit about his company: Importance of establishing trust in your business: Trust is critical in any relationship where it be business or personal, but especially in the employment / HR world and even more so in CA with so many legal hurdles for both the employee and employer to navigate. If our clients feel and know that we have their best interest in mind, and...2017-12-1200 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersVincent Moiso Shares his Knowledge on How to Communicate Effectively in BusinessOur episode 6 guest, Vincent Moiso shares his knowledge on how to communicate effectively in business.Ā Vincent is a principal and President for Oceanside Glass & Tile who recently acquired Spectrum and Uroboros Glass companies. In his current role he has been instrumental in helping the business double it’s revenue through acquisition and new business opportunities. Vincent is also the founder and president of his own consulting and financial planning business that works primarily with small businesses and business owners in the flooring industry. He has consulted for more than a dozen businesses advising on everything from organizational structure, sales and...2017-12-1200 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersBarbara Bucklin talks about Improving Organizational Workflow and MotivationOur episode 5 guest, Barbara Bucklin, Ph.D. talks about how she improves workflow and motivation in organizations.Ā Barbara is an insightful Ph.D.-level learning and performance-improvement professional with over 15 years of experience. She specializes in linking performance solutions to organizational and business needs, analyzing performance to identify gaps between current and desired states, designing effective, engaging solutions to address real-world performance and business needs, and measuring solutions to determine if behavior changed and business results improved. She has worked with aĀ diverse group of clients including Audi, Abbott, Barnes and Noble, Beckman Coulter, BMW, Ford, Honda/Acura, Hyundai, La...2017-12-0400 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersDamian Trevor Talks About the Power of Understanding CustomersOur episode 3 guest, Damian Trevor discusses the power of understanding customers.Ā Damian graduated from Pennsylvania State University in 1995 with honors and always had a passion for real estate development and construction projects. He was first introduced to the construction industry while working with a private equity group on construction development projects in Southern California. He worked closely with architects, general contractors and subcontractors to ensure that the company’s projects were completed on time, within budget and achieved quality standards. This untraditional beginning allowed Damian to fully understand the client’s perspective and the challenges to building a new home...2017-12-0400 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersMarc Koehler Talks About Building Trust as an Outside ConsultantOur episode 3 guest, Marc Koehler sits down with Lead2Goals' Scott De Long to discuss the importance of building trust, when working as an outside consultant. Mark has spent nearly 10 years as a small business turnaround CEO. Early on, he recognized that the management tools and leadership approach he learned from his combined 15+ years as a US Navy Submarine Officer, and large company manager, would need to be adjusted to fit the small businesses he was brought in to rescue. Marc decided to launch Lead with Purpose when he saw how many leaders were able to use...2017-12-0300 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersDan England Talks How to Structure MeetingsOur episode 2 guest,Ā Daniel England, discusses the importance of meeting structure. Daniel is a UC Irvine, MBA, whose focus on environmental entrepreneurship has led him to leading roles in two eco-friendly startups. Convert Coal, his most recent venture, uses a revolutionary process to clean coal, which fuels over 40% of the world’s electricity. Daniel speaks Polish, and spends much of his time developing this technology in Poland. Daniel is a past president of the Orange County Chapter President of the Entrepreneurs’ Organization and a former lecturer at Chapman University. He also accomplished rock climber and author of children’s books.2017-12-0300 minFor Business Leaders, By Business LeadersFor Business Leaders, By Business LeadersJoe Power Talks Customer ServiceOur episode 1 guest, Joe Power discusses the importance of an effective customer service effort. Joe is the COO/President of Zero Energy Contracting. A graduate from Saint Marys University, Sobeys School of Bus. with Bcomm, Joe started in door to door alarm sales, developing marketing and communication skills. In 2010, he partnered to launch a green tech solar company in New Jersey, prior to entering the telecommunication industry. Today Zero Energy is a market leader in its space and one of the 2015 Inc 193 fastest growing businesses. They ensure their customers are "Glad they met us"Ā  by developing the trust and u...2017-11-3000 min