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Leanne Woff
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The Un-Business Podcast
20th Episode - Celebrate with Us!
This is such a great achievement - we’ve reached 20 episodes of The Un-Business Podcast! Between the 2 of us blending businesses, families, employment, communities, being social humans, and all the things that come with life in general, we are SO bluddy proud to reach this milestone. In this episode we actually introduce ourselves - yes, really! We realised that we’ve made it this far into your minds, but have never actually talked too much about what each of us do behind the scenes. And we couldn’t have made it this far in our story...
2024-11-12
37 min
The Un-Business Podcast
Let’s talk about clocking off
When Marisa from Your Virtual Desk sent through the question “How to put a stop to feeling like you always need to be on” both of us let out a knowing sigh. This is something that we can all relate to when working in a remote environment. It’s an experience that comes with a bit of a gut punch when you start to dig a little deeper, and we share our tips on how we’ve helped to reduce the ‘always on’ mentality in our businesses. In this episode, you get to enjoy Amber’s full awkwardness as...
2024-07-23
23 min
The Un-Business Podcast
Let’s talk about taking time off in business
When you’re a solo-operator working across multiple clients in different levels of support, taking time off requires a whole new level of navigation – regardless of the type of service you offer. In this episode Amber talks about the lessons she learnt when wanting to take time off for school holidays, and introduces a term called ‘RAP’ (Reduced Activity Period). There’s also a hint of cheek and awkwardness that starts to come through as we are set challenges from fellow business owners, Leanne Woff from Audacious Empires, and Kym Bina from VPA Support. There are words we’re NOT...
2024-07-09
26 min
The Audacious OBM with Leanne Woff
OBM Behind The Scenes: How I manage my day
Hey amazing OBMs! This episode dives into the secret weapon of successful online business managers: time management mastery! Learn how Leanne uses a two-pronged approach to conquer her schedule and avoid burnout. Part 1: The High-Level View - Time Blocking Ditch the overwhelm! Get crystal clear on your capacity by understanding how long tasks take. Embrace color-coding! Visually map out your week with dedicated blocks for clients, breaks, marketing, and life activities. Pro Tip: Plan for breathing room! Unexpected things happen, so schedule buffer time to avoid falling behind. Live by the golden rule: don't d...
2024-06-25
18 min
The Audacious OBM with Leanne Woff
How I went from charging my OBM clients $2,000 to $4,000
Struggling to confidently price your OBM services? You're not alone! This episode dives deep into the journey of doubling OBM rates, from hourly hustling to strategic packaging. Learn how ditching the "random hour" model for valuable service packages transformed a business, attracting dream clients and skyrocketing income. You'll discover: The sneaky mindset block sabotaging your pricing power How to craft packages around client outcomes, not just tasks The surprising benefits of taking a "leap of faith" with pricing Plus, a sneak peek into the free resources that helped make it all happen Ready...
2024-06-18
15 min
The Powerful Content Podcast
Finding the right system for your business success with Kelsey Silver
Is the thought of implementing systems in your business overwhelming? Just knowing where to start could be the key to momentum. In episode 119 of The Powerful Content Podcast, host Mel Daniels speaks with Kelsey Silver, the Neurospicy CEO, to discuss sustainable business practices for neurodivergent entrepreneurs. The episode covers the importance of starting slow and building effective systems, debunking misconceptions about systems and automation, and how to tailor operating procedures to different energy levels. Kelsey shares practical tips and her unique insights on creating systems that align with one's personal and business needs. ...
2024-06-12
34 min
The Audacious OBM with Leanne Woff
The one qualification you need to be an exceptional OBM
The Audacious OBM Podcast: The One Qualification You Need to be an Exceptional OBM Hey amazing humans! This episode tackles a question we get a lot: what's the #1 qualification to be an exceptional OBM? Forget the fancy certificates and programs, the answer might surprise you! Traditionally, careers come with specific qualifications, but the OBM industry is different. There's no governing body handing out approval slips. This lack of structure can be unsettling, especially for those new to the OBM space. If you're a VA considering the OBM niche, you might wonder if you...
2024-06-11
17 min
The Audacious OBM with Leanne Woff
BTS: Good client, Bad client: A true story
In this episode of The Audacious OBM Podcast, Leanne dives into the world of client management, contrasting two very different client experiences: Unrealistic Rachel and Light Me Up Lacey. Unrealistic Rachel is a nightmare client with unreasonable expectations, ever-changing demands, and a complete lack of self-awareness. Leanne details how Rachel micromanaged the process, made unrealistic demands on turnaround times, and never seemed satisfied with the work. This client ultimately resulted in Leanne questioning her own abilities and feeling burnt out.
2024-06-04
29 min
The Hustle Rebellion
#111: Leanne Woff: Why you need an Online Business Manager to grow an Audacious Empire
"How can we keep things the same and leverage what we already have..." Leanne Woff, founder of Audacious Empires, shares three tips for business growth: systems thinking, getting clear on priorities and capacity, and radical proactivity. She emphasizes the importance of viewing the business as a whole system and leveraging existing resources. Leanne also highlights… The post #111: Leanne Woff: Why you need an Online Business Manager to grow an Audacious Empire appeared first on Website Love.
2024-05-31
36 min
The Audacious OBM with Leanne Woff
Launch managing like a boss: 4 core roles OBMs play in online launches
Hey there, OBMs! This episode is all about launch management, diving deep into the nitty-gritty of that all important launch. The episode dives into 4 core roles that OBMs play in online launch management: managing the team, coordinating tasks, being the keeper of time, and being the talent whisperer. Let's unpack these roles: 1. Managing the Team: As an OBM launch manager, you're the quarterback, responsible for a crew of people including copywriters, designers, ads managers, assistants, web developers, and marketers. You'll need to delegate tasks, provide clear briefs, and keep everyone on the same...
2024-05-28
27 min
The Audacious OBM with Leanne Woff
10 Reasons it might be time to say goodbye to a client
Hey crew! Last week we talked about client commitment and the difference between dedication and self-sabotage. This week, we're taking things a step further. We're flipping the script and talking about firing a client. Yup, you heard that right. This episode is all about the 10 reasons why it might be time to say goodbye to a client. But hold up! This isn't about feeling guilty. It's about reminding you that you're allowed to make decisions that are good for YOU. That's right. Your business, your boundaries, your sanity. So, let's get i...
2024-05-21
19 min
The Powerful Content Podcast
Understanding the legal aspect of running a competition for your business with Emma Heuston
Have you ever considered the legal aspects of running a competition for your business? In this episode of the Powerful Content Podcast, Mel Daniels talks with guest Emma Heuston about the ins and outs of using competitions as a business strategy. Emma, a former lawyer turned author and entrepreneur, shares her journey from practicing lawyer to creating legal business resources and tools. The episode delves into the legal considerations businesses must keep in mind when running competitions, focusing on the distinction between games of chance and games of skill, the legal obligations tied to ea...
2024-05-15
32 min
The Audacious OBM with Leanne Woff
Client commitment: Are you committed, stubborn or self-sabotaging?
Audacious OBM Podcast: Client Commitment - Are You Committed, Stubborn or Self-Sabotaging? Hey lovely! This episode is about client commitment, how long you work with clients, and whether you're being committed, stubborn, or self-sabotaging. We all know working with clients can be amazing, but also challenging. The episode explores these questions: Is there an ideal length to work with a client? Should you leave a client, even if it feels wrong? How can you tell if you're making the right decision? Leanne offers a framework to help you decide: Purpose: Why do...
2024-05-14
21 min
The Audacious OBM with Leanne Woff
From Solo to Team: How to onboard and train new team members in your OBM business
From Solopreneur to CEO: Building Your OBM Dream Team (It's not just about hiring!) You landed the dream OBM client, but now you're staring down a mountain of work. Can you finally ditch the solo hustle and build a team? Absolutely! This episode of The Audacious OBM Podcast dives deep into onboarding and training your rockstar team. We'll crack the code on clear expectations, smooth workflows, and empowering your new hires to become OBM ninjas. Get ready to ditch the overwhelm and scale your business with confidence (and maybe even some sleep!).
2024-05-07
44 min
The Audacious OBM with Leanne Woff
11 signs that show you're ready to grow your team
Hey Gorgeous! Is it Time to Grow Your Team? Feeling overwhelmed, Audacious OBM? This episode is here to help you decide if it's time to expand your team. We'll explore 11 signs that scream "you need help!" We know growing your team can be scary, especially if it's your first time. But what if we told you it could also be the key to unlocking a whole new level of success? Listen in to discover: If you're spending all your time on lead calls and neglecting other crucial areas ☎️ Why a packed calendar with...
2024-04-30
16 min
The Audacious OBM with Leanne Woff
10 reasons you should be charging more as an OBM
Hey there, OBMs! In this episode, we're diving into the fire of one of your biggest struggles: pricing! We all know money talks, but sometimes it feels like ours is whispering when it should be shouting. Let's boost your confidence and get you charging what you're worth! We'll explore ten juicy reasons why you absolutely deserve to raise your rates. From sassy comebacks to self-employed tax woes, we're covering it all. So, grab your favorite beverage and get ready to be empowered! Here's a sneak peek at what you'll hear: Why your...
2024-04-23
17 min
The Un-Business Podcast
Not JUST a Virtual Assistant
In this very special episode we welcome Leanne Woff, Fleur Gowland and Tahlia Meredith into the fold to talk about how VAs simply cannot be referred to as 'just' anything. They are so much more and should never be described as 'just'. In this episode we look at the amazing services these 3 women plus our own Amber, offer and how they can impact more than just the expected business outcomes.
2024-04-23
1h 18
The Audacious OBM with Leanne Woff
Why you keep over-delivering and how to stop
Feeling Like You're Always Overdelivering? (The Audacious OBM Podcast) Hey, hey, hey, rockstar OBMs! Struggling to stop going above and beyond for your clients? This episode dives deep into why we overdeliver and how to finally break free from the cycle. Sound familiar? You constantly do more than what's in your scope. You feel insecure about your work and add extras to "prove" yourself. Clients keep asking for more, and you just can't say no. We get it! But guess what? Overdelivering is a recipe for burnout and resentment. It's time...
2024-04-16
16 min
The Audacious OBM with Leanne Woff
Stop being selfish and start asking more questions
Stop Being Selfish and Start Asking More Questions.
2024-04-09
26 min
The Audacious OBM with Leanne Woff
Well, that's a terrible idea: How to lead clients into making well-informed, future focused decisions.
This episode dives into that frustrating phenomenon and equips you with the tools to navigate it. We'll explore why clients might change their minds after initially loving an idea, and how to address their concerns without being pushy. Learn how to: Identify the source of client hesitation: Is it fear? Lack of information? We'll help you uncover the root cause. Open a productive conversation: Acknowledge emotions and frame the discussion around achieving the client's desired outcome. Present options with clear pros and cons: Help clients weigh the benefits of change against the comfort of familiarity.
2024-04-02
22 min
The Audacious OBM with Leanne Woff
How much does an Online Business Manager charge?
Hey there, OBMs! This episode is all about money, honey! We're diving into that question you all ask me constantly: how much should you charge as an Online Business Manager? We'll ditch the mumbo jumbo and break it down. Because let's face it, confusing pricing hurts everyone. It makes it hard for you to know your worth and for clients to understand the value you bring. We'll start with figuring out what feels right for you. What's that sweet spot where you're not undervaluing yourself but you're also competitive? Then we'll talk about the cold, hard facts...
2024-03-26
27 min
The Audacious OBM with Leanne Woff
How to stop getting crappy clients and leads that go nowhere.
2024-03-19
19 min
The Audacious OBM with Leanne Woff
What's your business growth plan? Getting purposeful with growth and education.
Tune in to this week's Audacious OBM Podcast: What's your business growth plan? Getting purposeful with growth and education. Tired of feeling stuck in your business? This episode is your wake-up call! We dive deep into the crucial difference between a hobby and a business, and why purposeful investment in your own growth is essential for taking your OBM business to the next level.
2024-03-12
21 min
The Audacious OBM with Leanne Woff
Project planning: Nailing your project timeline
Hey Audacious OBMs! Feeling overwhelmed by project timelines? You're not alone! This episode dives deep into a 6-step process to help you conquer your project timeline with ease. We'll break down the steps to: Chunk it out Task it up Map the dependencies Prioritise, prioritse Timeline it (Finally)! Review and repeat This episode will help you create accurate, efficient, and stress-free project timelines. So ditch the overwhelm and tune in! Remember to leave a 5-star review if you enjoyed the episode. See you next week!
2024-03-05
16 min
The Audacious OBM with Leanne Woff
Project planning: The Art of breaking things down
Feeling overwhelmed by blank project canvases? Join Leanne, your OBM bestie as she breaks down project planning into bite-sized chunks! ✨ In this episode, you'll learn: How to set a clear end goal (vision boarding encouraged!) The art of brain dumping and chunking tasks Identifying resources and potential hurdles Prioritizing the essentials and saying "no" to nice-to-haves This episode is packed with actionable strategies and a practical framework to get you started on any project feeling confident and in control. Ready to smash through your project list? Tune in and get ready to br...
2024-02-27
15 min
The Audacious OBM with Leanne Woff
Creating outstanding SOPs for your clients
2024-02-20
13 min
Brand Builders Lab with Suz Chadwick
326. Mastering your core business operations with Leanne Woff
This week I'm chatting with the queen of business operations, Leanne Woff the founder of Audacious Empires. Leanne Woff is an Online Business Manager and Integrator, an OBM Coach and the driving force behind the powerhouse operations, systems & growth agency – Audacious Empires. Leanne and her team have quickly become known as the empire builder’s secret weapon, delivering and implementing advanced & cutting edge business strategies and systems for their clients to achieve next-level growth & operations excellence. Leanne is on a mission to, not only, transform the way online businesses are run but she’s here to supp...
2024-02-19
59 min
The Audacious OBM with Leanne Woff
How to educate clients on what an OBM is.
Hey, hey, hey, lovely listeners! Let's chat about demystifying the magic of OBMs for our clients. Buckle up, because this episode is packed with insights inspired by your questions. ♀️
2024-02-13
17 min
The Kate Toon Show
SFISH: Building business empires and raising six kids with Leanne Woff (Chat)
Six Figures In School Hours Episode: And we’re back, starting the new year talking to one of my favourite humans. Now I know raising one child while you build your business empire is tough. But I know that in all honesty, I have it easy. Imagine having a second, third and fourth child (and more). That’s so many more lunch boxes to pack, bottoms to wipe and arguments to resolve. I honestly don’t know how today’s guest does it. She has not one, not two, b...
2024-02-07
41 min
The Audacious OBM with Leanne Woff
Introvert, Extrovert or Ambivert. People are still your secret weapon to business success.
Hey OBMs, get ready to level up your business with the power of connections! This episode smashes the myth that introverts, extroverts, and ambiverts can't all dominate the OBM game. Leanne Woff dives deep into 9 unexpected ways people fuel your success: Small Business Coaster Help. Expert Knowledge Help. Celebration Help. In Case of Emergency Help. Imposter Extraction Help. Laughing and Perspective Help. Competition Help. Accountability Help. I'm Scared of Driving Help. This episode is a game-changer. Don't miss it!
2024-02-06
12 min
The Audacious OBM with Leanne Woff
Do you trust me?
Trust: The Jump Off or the Magic Carpet Ride? Ready to dive into the ocean of trust with your clients? Buckle up, OBMs, because Leanne Woff's latest episode of The Audacious OBM is an exhilarating roller coaster of trust-building tactics. Forget micromanagement, fear, and endless checking. Lean in and discover how trust unlocks amazing partnerships, smoother workflows, and clients who say, "I trust you. Take my hand." Ready to take the leap of faith and dive into the world of trust? Hit play on this episode and discover how building client trust...
2024-01-30
27 min
The Audacious OBM with Leanne Woff
Why I stopped offering strategy sessions as an OBM
Tired of "strategy sessions" leaving you drained and your clients lost? Audacious OBM host Leanne Woff throws down the gauntlet on this episode, revealing why she ditched isolated strategy sessions and embraced a different path. Listen in as Leanne spills the tea on: Why "strategy sessions" aren't the holy grail for OBMs (and what you can do instead) The emotional rollercoaster of investing in clients who go rogue with your brilliant plans Why curiosity and impact are more valuable than one-off cash grabs Leanne's secret sauce for building lasting relationships and seeing your clients...
2024-01-23
13 min
The Audacious OBM with Leanne Woff
Top tech tools every OBM should know
🍾🎈It's the 30th Episode of the Audacious OBM Podcast! 🥂🍾 In this episode Leanne shares with us her knowledge of tech tools she has found invaluable in her business. As an OBM you don't need to be a tech genius, but there are definitely certain concepts and platforms that will allow you and your clients to excel in their businesses. Listen in as Leanne opens up and shares her insight in all things tech.
2024-01-16
26 min
The Audacious OBM with Leanne Woff
How to deal with angry clients
Hi everybody! Welcome back to The Audacious OBM, where we tackle the nitty-gritty of all things Online Business Management. And today, we're diving headfirst into the fiery depths of... angry clients. Leanne shares her eight-point roadmap to turning those frowns upside-down. Topics covered in this episode - 1. Breathe, don't react 2 Redefine your purpose 3. Peel back the layers 4. Not all fires burn you 5. Don't waste precious time on detective work 6. See things from above 7. Passive-aggression? More like passive-disaster 8. Own your mistakes, but don't grovel
2024-01-09
17 min
The Audacious OBM with Leanne Woff
How can I take a break without letting my clients down?
2024-01-02
20 min
The Audacious OBM with Leanne Woff
Do OBMs need Work Agreements and Contracts? A necessary evil or overdone formality?
Leanne explores the importance of work agreements and contracts for Online Business Managers. She shares her own experience and emphasizes the need for a legally binding agreement to set clear expectations, protect both parties, and demonstrate professionalism. Some of the topics covered in this episode - The Importance of Work Agreements and Contracts for OBMs Do OBMs need work agreements and contracts?... Creating a Work Agreement Understanding the Purpose of Work Agreements and Contracts Presenting and Communicating Work Agreements Key Elements of a Work Agreement Considerations for Ongoing Clients and Project...
2023-12-26
17 min
The Audacious OBM with Leanne Woff
How to handle multiple client projects as an OBM
2023-12-19
18 min
Ready, Set, Paid Ads
Leanne Woff on How to Outsource Successfully
How do you know if you’re ready to outsource? In this episode I am joined by Leanne Woff, Founder at Audacious Empires and passionate OBM and OBM Coach. Leanne talks about the difference between an OBM and a VA, explains what effective outsourcing looks like and gives her tops tips for getting started. You can connect with Leanne on at Linkedin https://www.linkedin.com/in/leanne-woff and Audacious Empires on Instagram @audaciousempires or at https://audaciousempires.com
2023-12-06
31 min
The Audacious OBM with Leanne Woff
I got thrown under a bus. Here's what I did
2023-12-05
16 min
The Audacious OBM with Leanne Woff
You just lost a client, now what? The steps to take to get back on track, fast.
Has your business lost a client lately? If so, you're not alone. In this episode of The Audacious OBM Podcast, Leanne Woff shares the 7 steps you can take to get back on track fast. In this episode, you'll learn how to: Analyse the emotional, financial, and mindset impact of losing a client Set aside your stress and panic for a moment and focus on logical thinking Look back at the causes of losing the client and identify areas for improvement Look forward to a future where you have a steady pipeline of new clients
2023-11-28
14 min
The Audacious OBM with Leanne Woff
Going back to basics: Messaging made easy
Welcome to this week’s episode of The Audacious OBM. I’m your host Leanne Woff and today we are talking going back to basics. Messaging made easy. Messaging in business is one of the most important things. It’s how you tell people who you are, what you do, and why they should choose you. But it can also be really overwhelming. That’s why today, Leanne is talking about the importance of going back to basics when it comes to messaging. She shares tips on how to craft messaging that is clear, concise, and effective. She also...
2023-11-21
12 min
The Audacious OBM with Leanne Woff
How to find your first OBM client
In this episode of The Audacious OBM, Leanne shares 12 tips on how to get your first OBM client. She covers everything from clarity and networking to being proactive and showing your expertise. Key Takaways: Clarity is king. Make sure you can clearly articulate what an OBM is and who you work with. Network online and offline. Attend industry events, join Facebook groups, and answer questions on forums. Don't be shy. Let people know that you're looking for clients and opportunities. Be clear about what you do and how people can work with you. Make...
2023-11-14
21 min
The Audacious OBM with Leanne Woff
How to manage your personal life and work life as an Online Business Manager
Tune in to this week's podcast of The Audacious OBM as Leanne discusses all things Work/Life Balance. Some of the key points raised by Leanne are- 1. Balance is not achievable: Leanne argues that the idea of achieving a perfect balance between personal and work life is unrealistic and insinuates an even distribution that doesn't exist in reality. 2. Know yourself: Leanne suggests understanding oneself and identifying what brings joy, drains energy, and what is important in life. 3. Define what you want and what you're willing to give: Leanne advises reflecting on what you want from...
2023-11-12
18 min
The Audacious OBM with Leanne Woff
How to manage creative visionaries with lots of ideas
In this episode of The Audacious OBM, Leanne Woff discusses how to manage creative visionaries with lots of ideas. She begins by explaining that these people are often driven by a deep desire to make a difference in the world, and that their creativity is a gift. However, she also acknowledges that their constant stream of ideas can be overwhelming for their team members. Leanne offers five tips for managing creative visionaries: Understand visionaries - they're are often passionate, have a strong drive to make a difference, are very creative and have a lot of ideas....
2023-11-07
20 min
The Audacious OBM with Leanne Woff
It's not the end of the year, yet!
2023-10-13
12 min
The Audacious OBM with Leanne Woff
How to help clients who don't know what they should do
In this episode of the Audacious OBM, Leanne Woff shares tips on how to help clients who don't know what they should do. She covers everything from understanding the current status and destination to dealing with overwhelm and creating a plan. Leanne also emphasizes the importance of having a clear reasoning behind the chosen plan and relying on the system. This episode is perfect for OBMs, coaches, and other service providers who want to help their clients get clear on their goals and take action. Leanne's insights are practical and actionable, and she delivers them with her signature...
2023-10-10
15 min
The Audacious OBM with Leanne Woff
How many clients should an Online Business Manager work with? Why your big client is a big mistake.
In this episode of The Audacious OBM Podcast, we share why having a big client is not the best way to scale your OBM business. Listen to this episode to learn how to avoid the big client mistake and scale your OBM business the right way. Leanne highlights - The risks of having a big client, such as putting all your eggs in one basket, stunting your business growth, and not being scalable. Tips on how to make your smaller clients less small and your big clients less big, so you can create a more...
2023-08-22
14 min
The Audacious OBM with Leanne Woff
How flexible should I be with clients? 6 things to consider before saying yes or no.
2023-08-15
17 min
The Powerful Content Podcast
Building audacious empires with Leanne Woff
In this episode Mel and Leanne cover: ✨ The differences between VA, OBM and integrator ✨ How to understand which type of help you need at each stage of business ✨ Bringing the best out of your relationship to get maximum results Where to find Leanne Facebook: www.facebook.com/leannewoff Instagram: www.instagram.com/leannewoff Website: www.audaciousempires.com Links mentioned in this podcast The 6-figure OBM Roadmap: Easily land the big names and become a sought-after 6-figure OBM Vi...
2023-08-10
37 min
The Audacious OBM with Leanne Woff
Lead management success: 5 questions I ask every new OBM lead
2023-08-08
11 min
The Audacious OBM with Leanne Woff
The day it all turned to poo
Leanne Woff is a business owner who has experienced burnout. She shares her story of how she went from being a people pleaser and perfectionist to someone who is able to set boundaries and take care of herself. Leanne explains that she was always a people pleaser and perfectionist. She would often take on too much work and try to do everything perfectly. This led to her feeling burned out and overwhelmed. One day, Leanne's client told her that she was so far beyond burnout that she couldn't even see it anymore. This was a...
2023-08-01
14 min
The Audacious OBM with Leanne Woff
Creating Amazing Client Offboarding Experiences: Goodbye is never goodbye
In this episode of The Audacious OBM Podcast, we're talking about the final piece for our Creating Amazing Client Experiences series - Offboarding. Leanne discusses the importance of the offboarding process being pleasant for both you and your client. Some of the wonderful points that cover are: It is important to be specific when communicating with clients about the offboarding process. This will help to avoid any confusion or surprises. The client should be given the opportunity to ask questions about the offboarding process. The client should be given all of the information they need to access their account...
2023-07-25
15 min
The Audacious OBM with Leanne Woff
Creating Amazing Client Service Delivery Experiences: Giving clients what they need, when they need it, the way they need it
In this episode of The Audacious OBM podcast, Leanne discusses creating amazing client service delivery experiences. She emphasizes the importance of mapping out the delivery process, identifying communication needs, and considering client perceptions and feelings throughout the journey. Leanne suggests clear and purposeful communication, regular updates, and seeking client preferences for communication modes and frequency. She also encourages incorporating surprise and delight elements, personalization, and actively listening to clients' needs. The goal is to create an intentional and exceptional client experience.
2023-07-18
19 min
The Audacious OBM with Leanne Woff
Creating Amazing Client Onboarding Experiences: How to get clients to love you from the get-go
2023-07-11
21 min
The Audacious OBM with Leanne Woff
Creating amazing client experiences: What they are and why every OBM needs them
In today's episode, we're diving deep into the world of client experience and its impact on your business. Join us as we explore how shifting from managing client transactions to creating exceptional client experiences can transform your business and set you apart from the competition. Client experience goes beyond simply providing a service or product. It's about how your clients perceive their interactions with you – how they think, feel, hear, and see. We'll delve into the meaning of client experience and why it's worth your time and effort. You might be wondering, does creating exceptional cl...
2023-07-04
18 min
The Audacious OBM with Leanne Woff
The biggest mistake I've made as an OBM
In this episode, I'm sharing the biggest mistake I've made as an OBM. I've learned the hard way that it's important to stick to your process, even if it means disappointing your client in the short term. When you change your process for a client, you're essentially throwing away all of your experience and expertise. You're also putting all of the risk on yourself. If things don't go well, the client will be unhappy and it will be your fault. It's important to be open-minded and flexible, but it's also important to know when to...
2023-06-27
14 min
The Audacious OBM with Leanne Woff
What do I need to know and what experience do I need to call myself an OBM?
Today, we're answering a question from a listener: I think I have the right skills to become an Online Business Manager, but I don't have the experience. What do I do? It's important to remember that experience isn't everything. You can learn the skills you need to be a successful OBM, even if you don't have any formal experience. At the core of what an OBM does are operations and project management. These are two skills that can be learned, and they don't necessarily require formal experience. In fact, I believe that anyone...
2023-06-20
18 min
The Audacious OBM with Leanne Woff
What do OBM clients want? The 7 things no one is telling you
Discover the untold secrets of what OBM (Online Business Management) clients truly desire in this eye-opening podcast. Join us as we unravel the seven key insights that no one is sharing. From the importance of initiative and proactivity to the power of structured communication, we unveil the secrets to becoming an exceptional OBM. Explore the concept of radical responsibility and understand how invested expertise and experience can elevate your client relationships. Learn how to amplify team member strengths, transform into a trusted partner, and master the delicate balance of leading and being led. Get ready to up your OBM...
2023-06-13
23 min
The Audacious OBM with Leanne Woff
Dear OBM client - please pay me. How to stop feeling like you're begging for money.
In this episode of The Audacious OBM, Leanne concludes her mini-series on pricing with "Dear OBM client, please pay me: How to stop feeling like you are begging for money." She addresses discomfort and apprehension when discussing pricing and unpaid bills, sharing strategies to overcome these challenges. Leanne emphasizes changing our perception of money and pricing, approaching conversations with excitement and joy. Establishing a clear process is crucial, including presenting pricing structure and terms upfront. Understanding where pricing sits in the market helps justify prices to clients. Identifying red flags early on and preventing overdue...
2023-06-06
21 min
The Audacious OBM with Leanne Woff
6 Critical things every OBM should consider when setting your price
In this episode of The Audacious OBM podcast, Leanne dives into the essential considerations when setting prices for OBMs. Join us as we explore six key factors: prioritising ourselves, accounting for expenses, creating a memorable client experience, planning for future team expansion, aiming for sustainable profit, and making a positive impact. Leanne shares valuable insights and practical tips to help OBMs price their services effectively and with confidence. Discover how to align pricing with value, support business growth, and ensure long-term success. Tune in to this insightful episode and gain the knowledge you need to navigate the pricing landscape...
2023-05-30
18 min
The Audacious OBM with Leanne Woff
How to Price Your Services as an OBM: Hourly vs Retainer vs Packages
In this episode of The Audacious OBM, we discuss the biggest struggle of OBMs - pricing. Pricing is ever-evolving, and there is no one right way. We'll look at different pricing options, including value-based pricing, hourly rates, retainer, and packages, and their benefits and pitfalls. We will also discuss how to increase prices and considerations for pricing, such as what's included and what things you need to be thinking about. We focus on hourly rates, retainers, and packages of hours, and explore what they include and the limitations they have. Our favourite pricing method is value-based pricing in packages.
2023-05-10
21 min
The Audacious OBM with Leanne Woff
9 Essential Steps To Becoming A Successful OBM
🚀 Unlock the Secrets to Becoming an Unstoppable, Bold and Audacious OBM 🌟 Are you ready to elevate your Online Business Manager (OBM) career and banish mediocrity? Join Leanne Woff as she welcomes you to the podcast that reveals the nine essential elements that set outstanding OBMs apart. Packed with insider tips, powerful strategies, and real-life examples, this episode helps you transform your skills and build a thriving business you love. Discover how to leverage your toolkit, create scalable systems, and foster a growth mindset that keeps you and your clients ahead of the curve. Perfect...
2023-05-04
26 min
The Audacious OBM with Leanne Woff
Founder's Story, Leanne Woff
🎙️ Buckle up for a badass OBM's rollercoaster ride to success 🎢 Get ready to join Leanne Woff, badass entrepreneur and founder of Audacious Empires, as she spills the beans on her incredible journey from struggling accounting student to powerhouse online business manager. Dive deep into her story filled with bold decisions, unshakable determination, and the secret sauce that helped her build her sizzling-hot OBM empire, Audacious Empires. This unforgettable and inspiring episode is packed with humour, grit, and valuable lessons for anyone seeking to conquer their own world. Walk away empowered with actionable insights on brand...
2023-05-02
13 min
The Audacious OBM with Leanne Woff
Introducing The Audacious OBM podcast
Welcome to the first episode of our podcast! I'm your host, Leanne Woff, and I'm excited to embark on this journey with you. As someone who's been a general admin VA, an OBM, and a business integrator, I've seen a lot in this industry. That's why I created this podcast to share my experiences and insights to help you thrive as an OBM. In this podcast, we'll be discussing what a successful OBM business can look like and how to navigate the day-to-day challenges that come with it. I'll be sharing easy tools to make your journey smoother and help...
2023-04-22
04 min
CRANK THE 3RD: Exploring the entrepreneurial + creative side of life post 50
157: Building an audacious empire around your personal brand and expertise | Interview with Leanne Woff
You're on a mission – to do things differently, to make an impact, to reach further and be brilliant in the process. You're determined, there are few who can keep up with you as you make leaps and bounds. Welcome to world of Leanne Woff, founder of Audacious Empires, a company that provides "badass business management for empire builders". In this broad-ranging conversation, Leanne and host Trevor Young dig into multiple topics associated with building a personal brand-based business, including: engaging with people on social mediarepurposing content for maximum resultsextracting the value from your public vo...
2020-07-12
36 min
The Kate Toon Podcast
TID8: Real life launching
I've launched a lot. Courses, membership, conferences. And I a process slicker than an otters bottom. I don't get stress, I don't even move an eyebrow or a bum cheek. I just launch and let the conversion chips fall as they may. On this pod I talk through my live launch, I share my tips and I chat to launch pros Leanne Woff and Nat Stewart from Business Jump..
2020-04-07
00 min
Brand Builders Lab with Suz Chadwick
90. Creating a killer launch plan with Leanne Woff of Audacious Empires
Today I've got Leanne Woff on the podcast talking all things launching! Leanne is the driving force behind Audacious Empires and happens to be the unicorn you’ve been searching for. She’s an award-winning online business manager, a bookkeeper, an avid business networker and connector, a systems junkie, a tech lover, and a mother of 2 sets of twins with an uncanny ability to spill every single cup of coffee she attempts to drink. She’s an empire builder’s secret weapon.
2020-01-22
1h 03
Outsourcing Mysteries Exposed
Leanne Woff and the mystery of the business figures
Business Bookkeeping - not something we all do overly well! So in this podcast multiple business award winner, Leanne Woff from Virtual Infinity gives us 5 fantastic tips to make bookkeeping easier and more effective. We explore: •Software from the Start •Consistency •Record Keeping •Assumptions •Best Practicehttps://www.facebook.com/virtualinfinity https://www.virtualinfinity.com.au 'I love the entrepreneur's mind - it goes a million miles an hour and is a tad chaotic'. Leanne Woff, Award-Winning business owner, OBM & Bookkeeper
2019-02-21
22 min
The Christian Entrepreneurs Podcast
[Ep #88] Business doesn’t happen overnight – and it doesn’t need to
Topic: Business doesn’t happen overnight – and it doesn’t need to Today’s guest says “Be Patient. Business doesn’t happen overnight – and it doesn’t need to. Take it one step at a time, be persistent and you’ll get there.” Joining me today is Leanne Woff. Leanne is an award-winning online business manager, a bookkeeper, an [...] The post [Ep #88] Business doesn’t happen overnight – and it doesn’t need to appeared first on The Ambitious Entrepreneur Podcast Network. Learn more about your ad choices. Visit megaphone.fm/adchoices
2018-04-29
32 min