Shows
Creating Disney MagicMake it About Experience Not Price"Every decision comes down to one question: is it worth it?" Notable Moments [00:01:19] Examples of shifting customer value [00:04:11] Industries where customers feel "stuck" with rising prices [00:05:11] What Lee learned by switching grocery chains [00:07:17] The three-legged stool of pricing decisions: customer, employees, bottom line [00:10:26] The importance of awareness and knowing what things really cost [00:17:18] Inflation, habits, and the slow creep of change In this conversation, Lee Cockerell shares practical stories about rising prices, customer expectations, and how businesses can make thoughtful adjustments without creating...
2025-12-0919 minCreating Disney MagicCommunicating Price Increases to Customers"When you're high quality and reliable, people will keep coming." Notable Moments [02:42] Early lessons about customer perception when raising prices. [04:53] Why transparency and education matter when costs rise. [08:41] Storytelling and facts help justify change. [11:42] Quality and reliability help businesses retain customers even after price hikes. [13:13] Predictability and peace of mind are worth paying for. Raising prices is never easy, but it's necessary for long-term business health. In this conversation, Lee Cockerell talks about the experiences he's had with price increases and the lessons he's learned...
2025-10-0714 minCreating Disney MagicDon't Let Your Customers Leave"Don't give your customers a chance to go try somebody else. They might not come back." Episode Highlights [03:42] Why environment and people matter more than coffee quality. [06:55] Observations on cultural diversity in different coffee shops. [09:54] The best consultants in your business are your employees and customers. [13:04] The danger of closing doors and letting customers try competitors. [15:10] Lessons learned about loyalty and value from grocery shopping. Your customers are only loyal until they find something better. In this conversation, Lee Cockerell shares personal stories and practical...
2025-09-3017 minCreating Disney MagicHow to Give a Great Presentation"Everything is hard until it's easy. The only way it gets easy is practice." Episode Highlights [00:01:36] Lee recalls his first attempt at public speaking at Marriott. [00:02:45] Advice from Bill Marriott's father-in-law [00:03:55] Practice as the path to confidence. [00:06:26] How fear holds people back from trying. [00:07:39] Explain things simply to prove understanding. [00:08:33] Improvement through courses, reading, and daily study. Lee Cockerell opens up about his early struggles with public speaking and the lessons that helped him turn fear into confidence. He explains why passion and...
2025-09-2314 minCreating Disney MagicYou Have the Authority to Make Changes"If you want to be average, just let it go. If you want to be world class, everything matters." Notable Moments 00:01:19 – The mindset shift of removing excuses and taking ownership 00:02:37 – How an honest conversation with Al Weiss built trust 00:04:41 – Why leaders must encourage open communication early 00:06:37 – The importance of "no surprises" in leadership 00:09:40 – Everything matters if you want to be world class Many workplace frustrations linger because we quietly allow them. In this episode, Lee Cockerell shares how change begins when you take ownership for the proble...
2025-09-1611 minCreating Disney MagicEmployee Turnover is Your Fault"If I'm having turnover again and again, there's something wrong. My job as the leader is to figure it out." Notable Moments [04:29] A landscaping business owner shares struggles with turnover and labor shortages. [06:18] The importance of psychological safety in reducing turnover. [08:03] Why people don't trust their organizations anymore. [10:21] Example of a company creating loyalty by treating employees well. [12:01] How simple conversations with employees can prevent turnover. [14:54] Lee's reflection on personal responsibility for problems and habits. What drives employee turnover? Lee Cockerell shares stories...
2025-09-0919 min
Mitlin Money MindsetHow Disney Trains World-Class Leaders: Lee Cockerell's Blueprint for Career SuccessBehind the scenes at Disney, it's leadership that truly runs the show. In this episode, Lee Cockerell shares the surprising leadership secrets that helped him oversee 40,000 cast members as the former VP of Operations for Walt Disney World Resort. From his time at Hilton, Marriott, and Disney, he breaks down the habits and leadership principles that helped him become one of the industry's most respected leaders. You'll learn what it takes to be successful in any role, why routines matter more than you think, and how to become the kind of leader people want to work with.
2025-09-0332 minCreating Disney MagicHumility and Leadership"Humility puts people at ease. It makes people trust you more." Notable Moments 01:11 – Why humility is a byproduct of confidence 02:42 – A story about setting the right example for your team 05:51 – The freedom that comes from not chasing status symbols 07:48 – How exposure and learning build confidence 10:32 – The importance of setting expectations early 12:12 – Cultural awareness and showing respect in different settings Humility and confidence go hand in hand. In this episode, Lee Cockerell shares why humility is a powerful leadership trait, how confidence makes it possible, an...
2025-09-0214 minCreating Disney MagicFocus on Safety in the Workplace"The best thing we can do as leaders is create the right environment and let people be focused on what they're supposed to be doing." Notable Moments 2:12 – Why safety applies to every role, not just customer-facing ones. 3:38 – Examples of how backstage mistakes create downstream consequences. 4:42 – The link between psychological safety and physical safety. 6:28 – How trust impacts an employee's ability to feel safe and focused. 9:00 – Everyday distractions and pressures that compromise workplace safety. 12:27 – The importance of anticipating risks before accidents happen. 14:00 – Why enforcing standards, even when unpo...
2025-08-2614 minCreating Disney MagicPrepare for the Impact of AI"Technology always changes things, but AI is changing everything faster than ever before." Notable Moments [01:53] Technology has always changed the workplace. [03:52] Why job loss through automation is inevitable. [05:39] Examples of AI's impact in healthcare. [06:40] Concerns about unemployment, unrest, and societal impact. [08:23] The risk of companies focusing only on money over people. [11:05] Advice for managers worried about AI replacing their roles. [13:55] Why young people should study AI. [15:28] The call to take AI's impact seriously and prepare for what's ahead Artificial...
2025-08-1917 minCreating Disney MagicHow to Fix a Professional Relationship"Most of the time, when you've got a problem in your life, it's at least partially your fault." Notable Moments 00:03:25 – The story of missing a promotion and discovering who didn't support me. 00:04:37 – Recognizing the difference between being responsible and being annoying. 00:06:42 – Shifting from aggressive oversight to teaching and guiding. 00:08:47 – Why admitting "it's me" is key to improvement. 00:12:11 – Practical advice for repairing a damaged professional relationship. 00:13:27 – The value of honest feedback from trusted people. Lee Cockerell shares a personal story from his Marriott days about missin...
2025-08-1216 minCreating Disney MagicIsolation Leads to Anxiety in the Workplace"Half the battle in life is just talking about it and making sure people feel safe enough to do so." Notable Moments: 00:03:00 – Mental health concerns in college students 00:04:10 – 40-60% of first-year students need counseling, while wait times are alarming 00:05:54 – How tech-fueled isolation is eroding real-world confidence and skills 00:07:58 – What leaders need to do: empathy, communication, and support 00:13:55 – Mental health support resources 00:15:31 – Lee's mindset shift in supporting his wife Priscilla through pain Lee Cockerell shares his deep concern about how rising isolation is impacting anxiety and performa...
2025-08-0517 minCreating Disney MagicEverything Matters If You Want Exceptional Service"People don't know until they're shown. Training gives your team confidence—and that's where exceptional service begins." Notable Moments: 1:06 – Listener question: How to train a team to deliver exceptional service 2:12 – Why video training is more effective than talking or reading 4:26 – "Everything matters" mindset and lessons from the Waldorf Astoria 6:14 – Cultural awareness and service protocol 9:42 – Tools for creating consistent training and standards 11:10 – Helping your team feel confident and capable This episode tackles the challenge of teaching exceptional customer service to a team that hasn't experienced it firsthand. Lee Cockerell shares personal stories from his early years working at the Waldorf...
2025-07-2213 minCreating Disney MagicCreating a Customer Experience Model"The only thing that's going to matter are the people, nothing else." Notable Moments [01:49] Listener question on revamping a customer experience model [02:53] Leadership's role in defining and upholding standards [04:09] Why service must be intentional and modeled from the top [05:59] Why customer complaints are almost never about the product [08:38] The origin of Lee's storytelling-based training model [10:30] How scripting experiences leads to consistency and excellence Lee Cockerell, former Executive VP of Walt Disney World, answers a listener question about revamping a customer experience model for...
2025-07-1511 minCreating Disney MagicUsing Meaningful Customer Surveys"Get to the point. Would you recommend us? Why? That's all you need." Notable Moments [02:20] The listener's question about improving customer surveys. [03:56] The two key survey questions Disney uses. [05:37] Challenges with long, complicated surveys. [06:51] Real-time survey suggestion for immediate feedback. [09:36] Simplifying surveys to essential points. In this episode, Lee Cockerell addresses a listener's question about improving customer surveys, emphasizing simplicity and directness. Lee shares practical advice from his Disney experience, advocating for two straightforward questions to effectively gauge satisfaction and areas for improvement. By focusing...
2025-07-0811 minCreating Disney MagicSay Yes to More Opportunities"Take the chance to have as many experiences as you can. They really are educational—it's like going to school." Notable Moments [00:01:33] Reflections on opening Disneyland Paris [00:03:02] Why young professionals should embrace global experiences [00:06:00] The long list of cities Lee lived and worked in [00:08:36] On not letting comfort or homeownership prevent career moves [00:10:43] Why Orlando became the family hub (and how the "stuff" piles up!) Retired Executive VP of Walt Disney World, Lee Cockerell, shares personal stories and lessons from a career marked by saying "ye...
2025-07-0113 minCreating Disney MagicLife Is About Service"Life is about service. When you help people, they don't forget." Notable Moments 00:50 – Staying grounded when your title changes 02:29 – Why relevance is fleeting and what matters more 03:55 – The power of knowing people's names and stories 05:59 – Fame is short; service is lasting 08:10 – People remember how you helped, not your title 11:30 – Traits of a leader who earns lasting respect 14:33 – Upcoming October Mastermind event info In this episode, Lee Cockerell explores what it means to stay relevant as a leader and why lasting influence comes from ser...
2025-06-2415 minCreating Disney MagicAnswer Tough Questions"Don't be afraid of tough questions. They bring out the last 20% of truth that everyone needs to hear." Notable Moments 00:01:24 The importance of answering any question 00:03:14 Why tough questions build trust 00:07:00 How to tackle big problems as a team 00:10:21 Roundtables over rectangular tables 00:13:02 Living your values in real time Lee Cockerell, retired Disney executive and leadership expert, shares why leaders must welcome hard questions and answer them truthfully. He recounts a leadership session where every question was fair game and explains how this builds trust and unlocks the last 20% of tr...
2025-06-1722 minCreating Disney MagicBuilding Self Confidence"Nobody knows you have low self-confidence but you. And chances are, most people in the room feel the same way." Notable Moments 02:19 – Advice on breaking free from negative environments 04:16 – Why moving to a new city helps build self-confidence 07:46 – Choosing to return home vs. never leaving 08:54 – How to grow confidence without leaving your environment 10:21 – Becoming an expert to grow credibility and demand 11:26 – Track your wins and evidence of progress 12:09 – Morning Magic Planner and the power of daily focus Lee Cockerell dives into the real root...
2025-06-0314 minCreating Disney MagicEmotions in the Workplace"You are the problem… or you can be the solution. Manage yourself first." Lee Cockerell answers a listener's two-part question on handling emotions in the workplace and at home. He shares strategies to stay calm, cool, and collected, even when tempers rise. Lee emphasizes the importance of managing yourself first, creating psychological safety, and learning to anticipate your emotional triggers. From family squabbles to workplace frustrations, Lee offers personal stories, practical advice, and simple tactics to become a steadier, more trustworthy leader. Read the blog for more on managing emotions in the workplace and at ho...
2025-05-2717 min
Mike Fallat's Time Hacker Podcast#282 - Lee Cockerell (Creating Magic: 10 common Sense Leadership Strategies from a Life at Disney)Mike interviews Lee CockerellWelcome to a captivating episode of our podcast, where we delve into the enchanting world of Disney to uncover timeless leadership strategies. Today, our host, Mike, sits down with Lee Cockerell, the esteemed author of "Creating Magic: 10 common Sense Leadership Strategies from a Life at Disney." Join us as we explore the principles that have made Disney a beacon of excellence and learn how you can apply these lessons to your own leadership journey.Lee Cockerell, a seasoned executive and former Executive Vice President of Operations for the Walt Disney World...
2024-06-1248 minCreating Disney MagicBe a Teacher"We need less bosses and more teachers because that's where you make the big impact, and that's where people get better, And that's where people get more comfortable with you." Key Moments 00:57 Reflecting on the importance of teaching, helping others, and leaving a lasting impression. 05:11 Learned skills at Marriott and Disney then developed training and the skills to others 09:06 Professional experience open opportunities to share knowledge and influence others positively. 10:31 Write down skills and strengths when reflecting on career 13:44 Upcoming workshops and Masterminds with Lee Re...
2024-05-2116 minCreating Disney MagicLeaders Break Down Barriers"Every problem in business is a person that didn't do what they say they're going to do." Key Moments 01:37 Effective leadership requires self-reflection and collaboration. 03:52 Identifying and overcoming workplace barriers. 05:13 Candor is truth with empathy. 07:01 Identifying and overcoming personal barriers. 10:14 Cockrell Academy program: guiding you to leadership. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Magical Vacation Planner 407-442-2694 Leaders Break Down Barriers Great leaders are good at removing obstacles to...
2024-05-1413 min
Creating Disney MagicYour Leadership Toolbox - Celebrating Episode 500After many years in leadership I found there are some great tools to keep in your leadership toolbox. During this special virtual event celebrating episode 500, Jody and I welcomed people to a live recording. It was a great turnout and fun seeing so many familiar faces. Thank you for the ongoing support and commitment to create Disney magic in your organization. This episode focuses on one big question to ask yourself: Do YOU have the right tools in your toolbox to be an effective leader? When you have a people problem, you need the...
2024-05-0735 minCreating Disney MagicTreat People as Individuals"The most important customer interaction is the one with the person you are in front of." Key Moments 01:20 Cultivating a Positive Culture in Leadership and Management 02:56 Customer Centric Business Approach 05:08 Personalizing Interactions and Customer Service 09:09 Maintaining Personal Service in Large Organizations Resources Register for Episode 500 The Cockerell Academy About Lee Cockerell Mainstreet Leader Treat People As Individuals The heart of customer service and leadership is the importance of valuing every person as a "Very Individual...
2024-04-3012 minCreating Disney MagicYou Can be Nice and Tough "When you lead, be tough, not hard." Lee Cockerell Episode Highlights 01:04 Gain a reputation of high standards. 05:32 Rules and values must be enforced to be effective. 07:36 Appearance impacts perception of leadership and quality. 10:33 High standards requires consistent education, training, and discipline. 13:16 Train managers to make tough decisions. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader You Can Be Nice and Tough A listener recently reached out with a question about my leadership style. They s...
2023-11-2816 min
Strong By Design PodcastEp 317 Turn Your Morning Routine into Disney Magic ft. Lee CockerellSend us a text He creates Disney Magic everywhere he goes! Our truly magical guest today on the Strong By Design podcast is the former Executive Vice President of Operations for the Walt Disney World Resort, Lee Cockerell. When it comes to leading others well, no one has more experience and know how than Lee. For 10 years Lee led a team of 40,000 cast members and was responsible for the operations of 20 resort hotels, 4 theme parks, and 2 water parks along with other shopping and entertainment operations. Whew! How did he do it?? One...
2023-11-1548 minCreating Disney MagicTake Advantage of Information"If you want to have a better life and start to do better, to be better, and to feel better, you need to start making better decisions." - Lee Cockerell Episode Highlights [00:01:32] The importance of following up [00:04:50] Make time for learning; Manage your time to improve your life. [00:09:30] Analyzing meetings is essential for getting more out of training and meetings [00:12:47] Hiring, training, and treating employees well are key factors that impact performance. [00:14:11] A recap of high impact books featured on the podcast. Resources ...
2023-11-1414 minCreating Disney MagicManage Like a Mother"Women are natural born leaders. The things that women do at home and they do it in a Very naturally because it's their motherly instinct..." - Valerie Cockerell [00:02:18] Valerie Cockerell's new book about parallell between motherhood and leadership [00:06:30] Learning on the job and adapting to challenges [00:13:06] Men must become advocates for women. [00:17:17] Gaps in women's resumes should not be seen as setbacks, but as opportunities to develop leadership skills. [00:19:58] Different perspectives shape our effective teamwork. [00:22:37] In evolution, men relied on strength, while women collaborated defensively; this may...
2023-10-1025 minCreating Disney MagicFind Out What Your Team Needs"it's really up to the leader to set that environment and culture where people are comfortable, bringing up anything because everybody matters in them here." – Lee Cockerell leaders can create a successful team by understanding their needs. Take the time to ask your team members what they need from you to enhance their performance. The "small" things that may seem insignificant to you as a leader can have a significant impact on your team's efficiency, satisfaction, and ultimately, their success During my time as a manager of the Marriott hotel in Massachusetts I would ask ev...
2023-10-0317 minCreating Disney MagicEnforce Your Training"If you have a good way to do things and everybody in your organization does it, you're going to get more business because people are going to love you because it's very consistent." - Lee Cockerell Training without enforcement is like building a grand castle on a weak foundation—it simply won't hold up. Jody and I have a great conversation on the importance of enforcing your training and creating a lasting impact in your business. Organizations should understand the significance of tying together the three pillars of success: training, testing, and, of course, enforcement. Bi...
2023-09-2619 min
Most People Don't... But You Do!#106 From Big Bad Boss to Teacher; Disney Alumni Lee CockerellLee Cockerell (former Executive Vice President of Operations for Walt Disney World) shares on today's podcast that he thought he needed to lead with just discipline.
After an employee's health experience, he realized that EMPATHY needed to be included and that there was a kinder way to lead and manage.
Listen to his remarkable rise from an Oklahoma farmer to an Executive Vice President leading 40,000 Cast Members, 20 resort hotels, 4 theme parks, and 2 water parks with Disney.
We discuss very humble beginnings. Not reading a newspaper until the age of 20, lacking confidence, and lacking...
2023-09-2238 minCreating Disney MagicLet's Talk About Introverts"Be self aware enough to realize you are an introvert or extrovert and know how that could be perceived" - Lee Cockerell Introverts and extroverts are wired differently. The differences are often noticeable in both our personal life and in our professional roles. Recently I told Jody that we need to talk about introversion. So we recorded an episode on how it can be perceived in the professional world. As someone who identifies as an introvert, I understand the challenges and misconceptions that can often come from this personality trait. During the conversation, we talk...
2023-09-1917 minCreating Disney MagicWorking Through AnxietyThere are some decisions you make in your life that will help you get better and get over [anxiety] quicker. - Lee Cockerell Several years ago Jody and I talked about my struggle with anxiety and depression. It became one of our most listened to episodes. I still get messages about it today. We thought it would be important to revisit this conversation, especially with the prevalence of anxiety in our society. It is important to know about the importance of support systems. After years of being the person everybody turned to in times of...
2023-09-1235 minCreating Disney MagicInvest in RelationshipsDon't underestimate the power of a simple phone call or message. Reaching out and staying connected is essential, especially during challenging times. - Lee Cockerell Teens and young adults are experiencing rising levels of anxiety and depression. Sometimes changes come faster than they are able to comprehend. It is important that we take the time to invest in relationships and support those who may be struggling. Parents and individuals in the workforce need to dig deeper and engage in meaningful conversations so people of all ages feel supported. It is bittersweet sending your kids off...
2023-09-0520 minCreating Disney MagicCreate a Vision People Can Rally Around If you don't know where you're going, you're probably not going to get there. - Lee Cockerell Vision comes from a leader that sees the desired future for an organization. It's crucial for leaders to transfer this vision to employees, so they can visualize it and get excited about it. One of the challenges leaders face is translating their enthusiasm and clear image of the future to their team members. During our conversation, Jody and I talk about the importance of effectively communicating vision and mission to our teams. Many employees often don't understand or...
2023-08-2917 min
Lead a Life You Can LoveThe Secrets to Creating Magic In Our Lives with Lee Cockerell from a Career at DisneyThe secret to creating magic in our lives both personally and professionally is outstanding leadership; according to former Executive Vice President of Walt Disney World, Lee Cockerell. If you want to learn how to ultimately just be a good human being and lead a good life...you need to listen to this episode. Check out the highlights below for a glimpse of all the amazingness covered in this conversation with, in my opinion, a living legend.Episode Highlights:What outstanding leadership looks likeDifference between management & leadershipHow to live with integrity The importance of continuous l...
2023-06-0654 min
The Support Automation Show[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership MagicIn this episode of The Support Automation Show, a podcast by Capacity, we are joined by Lee Cockerell, Chief Learning Officer at the Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic. We discuss the role of leadership in creating world-class customer service.Episode resources:Lee Cockerell’s WebsiteLee Cockerell on LinkedInLee Cockerell on FacebookLee Cockerell on TwitterLee Cockerell on InstagramLee Cockerell’s BooksCockerell Academy WebsiteCreating Disney Magic PodcastIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is h...
2023-06-0137 minCreating Disney MagicGet Ahead of Your Problems"Build the relationship before you need it." In this episode of Creating Disney Magic, Jody and I discuss the significance of tackling problems promptly. It's the best way to reduce stress and improve relationships. Recognizing mistakes and apologizing immediately helps you manage your emotions and build trust with others. There is a difference between stress and distress. Distress causes issues due to a lack of control in situations. Make sure you take control and responsibility for your actions. That way you can set a positive example and promote mutual respect. It's the best way to...
2023-04-1816 min
The Performance Mindset ShowLeading with Empathy and Discipline with Lee CockerellOn this episode of The Performance Mindset podcast, Amy speaks with Lee Cockerell, a former Executive VP of Operations for Walt Disney World Resort. One of Lee’s lasting legacies was the creation of Disney Great Leader Strategies, which was used to train and develop the 7,000 leaders at Walt Disney World.Before joining Walt Disney World in 1990, Lee held various executive positions with Hilton Hotels and the Marriott Corporation. Today, his time is dedicated to public speaking, authoring several books, performing leadership and service excellence workshops, and consulting for organizations around the world, including for Disney Institute....
2023-02-0147 minCreating Disney MagicWhat Do You Do With What You LearnDuring a Cockerell Community call in December Lee gave everyone a challenge asking them to think about what do you do with what you learn. When people are given an abundance of tools it is up to them to make use of them. During this episode Lee everyone to think about what do you do with what you learn. When people are given an abundance of tools it is up to them to make use of them. As we enter the New Year, ask yourself: What do you do with what you learn? Often, people f...
2023-01-0315 min
Will Talks BizLee Cockerell's Career MagicLee Cockerell, former Executive Vice President of Walt Disney World Resort, is someone we have talked about frequently. Since retiring from Disney he has written several books, does speaking, and has the Cockerell Academy where he offers a varity of leadership courses. Today he joins to talk more about his book, Career Magic Key Takeaways: {2:07} Lee wrote the book as a way to look back at his career and understand how valuable experience and exposure are to life in addition to their education. {4:03} If there is something you really like and want to...
2022-09-2818 min
Five Star Counsel PodcastFSC Rewind: Running Your Service Delivery Like Disney w/ Lee CockerellWe're on a brief break while we gear up for Season 2 of FSC, but we still want to give you something to think about (or revisit) in the mean time, especially if you missed it the first time around. Service guru Lee Cockerell sat with us for a freewheeling chat about his service career and what we can learn from his time at Disney and beyond. ----- Lee Cockerell is a customer service icon, and I was thrilled to have him join our show. Lee served as the Executive Vice President of Operations...
2022-09-2238 min
The Only One Business ShowS4e11 The Everything Matters Edition with Lee CockerellJames chats with Lee Cockerell, retired Executive Vice President of Operations for the Walt Disney World® Resort. Growing up in Oklahoma, Lee attended Oklahoma State University for two years before joining in the United States Army.
His career includes eight years with Hilton Hotels, seventeen years with Marriott International and sixteen years with The Walt Disney Company. Lee Joined Disney in 1990 as Director of Food and Beverage, Quality Assurance and Vice President of the hotel division for Disneyland Paris.
In 1993 Lee became the Senior Vice President of the hotel division at the Walt Disney World® Resort in Florida and in 1997 wa...
2022-09-2234 min
The Leadership Crucible PodcastEPISODE 001: LEE COCKERELL | THE COCKERELL ACADEMYLee Cockerell retired as the Executive Vice President of Operations for the Walt Disney World® Resort. Growing up in Oklahoma, Lee attended Oklahoma State University for two years before joining in the United States Army. Lee’s career includes eight years with Hilton Hotels, seventeen years with Marriott International and sixteen years with The Walt Disney Company. Lee Joined Disney in 1990 as Director of Food and Beverage, Quality Assurance and Vice President of the hotel division for Disneyland Paris.In 1993 Lee became the Senior Vice President of the hotel division at the Walt Disney World® Resort in Florida and in 1...
2022-09-0936 min
Before the LightsLee Cockerell: Retired Executive VP of Walt Disney World Resort/ Best Selling Author & Public SpeakerSend us a textConsultant, bestselling author, public speaker, that led a team of over 40,000 cast members. He was responsible for operations of 20 resort hotels, 4 theme parks, 2 water parks, shopping & entertainment village along with ESPN Sports, A retired executive VP of the Walt Disney World Resort. He spent 8 years with Hilton Hotels and 17 years with Marriott International. He teaches leadership, management, customer service from his life at Disney. Served as chairman of the board of Heart of Florida United Way and Board of Trustees Culinary Institute of America. What a small-town boy from Oklahoma had a...
2022-09-0843 min
Consulting MattersBack to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell (Ep43)Want a common sense, down-to-earth approach for developing leaders, growing organizations, and creating a profitable consulting or coaching business?
Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker.
He's a great leader, and I promised through this "favorite executive series" that I would use my show to offer insight into the hearts and minds of great leaders so that you can be more effective in creating marketing messages and copy that resonate with them.
Lee is not just...
2022-08-0457 min
The Support Automation ShowHow to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership MagicIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Lee Cockerell, Chief Learning Officer at the Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic. They discuss the role of leadership in creating world-class customer service.Learn more about Lee:Lee's LinkedInCockerell Academy's WebsiteLee Cockerell Creating Leadership Magic WebsiteOther Resources:Creating Disney Magic PodcastIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyRSS FeedThe Support Automation Show is hand crafted by our friends over at: fame...
2022-06-1637 min
Coaster Challenge PodcastEpisode 49: Former VP Walt Disney World Lee Cockerell accepts the Coaster ChallengeEpisode 49: Andrew and Ivah sit down with former Vice President of Walt Disney World Lee Cockerell and talk about how great leadership and a positive attitude can conquer your fears.
Follow Lee Cockerell on the following media pages:
Facebook: https://www.facebook.com/lee.cockerell.1
Twitter: @leecockerell
Instagram: @leecockerellmagic
Website: https://www.leecockerell.com/
Linkedin: https://www.linkedin.com/in/leecockerell
Checkout Lee Cockerell books at: https://www.amazon.com/Lee-Cockerell/e/B001JRYUOK
Youtube Clip of the week clip of Lee: https://www...
2022-03-2558 min
Creating Your Encore CareerCreating Disney Magic with Lee Cockerell REPLAYI'm honored today to be talking with Lee Cockrell about creating Disney magic for your organization. Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world. One of Lee's major and lasting legacies was the creation of...
2022-02-0326 min
My Disney Class podcastRetro-Throwback with Lee Cockerell Remembering a GREAT Interview with a REPEAT of Lee Cockerell Interview Today on the show, Ryan and Howie welcome an extraordinary guest to the show, Lee Cockerell. Lee is the former Executive Vice President of Operations for the Walt Disney World Resort. As the Senior Operating Executive for then years Lee led a team of 40,000 cast members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shipping and entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the...
2022-01-151h 21
Working the Wow!Disney Secrets Revealed: How to Deliver a Magical Guest Experience With Lee CockerellDisney Secrets Revealed: How to Deliver a Magical Guest Experience With Lee CockerellWalt Disney World is known for captivating the hearts of guests and giving them a magical, first-class experience. But it turns out that creating a memorable experience isn’t solely in the hands of Disney. No matter what industry you’ve built your business in, you can create a remarkable experience for your clients.Former Executive Vice President of Operations at Walt Disney World® Resort, Lee Cockerell, is here to share all of the secrets that make people fall in love with Disne...
2021-12-1741 min
CWC PodcastFormer VP of Walt Disney World, Lee CockerellSend us a textLee Cockerell is the retired Exec VP of Walt Disney World. Lee has held management positions with Hilton for 8 years, Marriott for 17 years, and the Walt Disney Company for 16 years. He is the author of four books: Creating Magic, The Customer Rules, Time Management Magic and Career Magic. In this episode we chat about everything from how we met, life, farm living, his childhood growing up in Oklahoma, leadership, business, and much more. I have taken so much of what he has said since we met and implemented it into my...
2021-04-2338 min
The Success Finder Podcast080: Lee Cockerell | Building a Culture Around Trust and Leading with Purpose over ChanceHey hey everyone, today we’ve got the Founder of Cockerell Academy, Lee Cockerell. His career has taken him all over the world, from working with the men & women in Baghdad to being the Executive VP of Walt Disney World.In this episode, Lee talks about asking for help is better than making up an answer. He explains why we need to build a culture around TRUST, & Lee explains how learning to use your time to your advantage by leading with purpose over chance is so important. Check it out![00:01 – 02:59] Opening SegmentI introduce our...
2021-03-2650 min
Making the FanLeadership Lessons from a Disney Legend w/ Lee CockerellOur guest today is with Disney Parks & Resorts legend, Lee Cockerell. In this episode, we focus on leadership, customer service, and time management,Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex (Downtown Disney, now Disney Springs), the ESPN Wide World of Sports Complex and the ancillary operations su...
2021-03-091h 05
No Limits SellingLee Cockerell on The Importance of Trust in LeadershipLee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.
Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in variou...
2021-02-2524 min
You, Me, and Your Top ThreeMagic Kingdom Leadership Lessons (wsg Lee Cockerell) During this episode, You, Me, and Your Top Three host, Gregg Garrett, discusses the magic of customer-centricity. Gregg speaks with Lee Cockerell who threaded magic in all customer experiences in the Magic Kingdom, Disney, and who managed some of Disney's largest resorts and is a student of hospitality. Of course, Lee speaks about his top three from a boss who taught him how to be confident, to a mentor who showed him all the ways of being hospitable, to his grandmother who started him on the journey, and his wife of 52 plus years who kept him on...
2021-01-2745 min
The Leadership LockerWhy You Should Manage Like a Mother with Lee Cockerell“When in doubt, manage like a mother. Mother’s don’t care if you’re happy, they care if you’re successful. They have empathy and they have discipline, and they’ll use both on you.” – Lee CockerellOn this episode of The Leadership Locker, author and Chief Learning Officer of Cockerell Academy, Lee Cockerell talks about responsibility vs. ability in leadership. Listen in as Rich and Lee discuss how a fear of failure can lead to success, the value of subtlety in leadership, and why you should manage like a mother. Lee also tells us the incredible story...
2021-01-0533 min
The Standout ExperienceEp 4: Standing Out the Disney Way with Lee Cockerell and Dan CockerellThis episode, I am joined by Lee Cockerell and Dan Cockerell, former Disney executives and current leaders in the entrepreneurial space. Both Lee and Dan have grown from humble beginnings into some of the most noteworthy leaders of their generations. Born in Oklahoma, Lee went from a waiter with no degree to being recruited by Disney to launch the food and beverage division of Disney Paris. Similarly, Dan, after graduating with a political science degree grew from a parking lot attendant into overseeing the largest theme park in the world. They are now both pioneering their own...
2020-11-0255 min
Take The Hill - A Leadership Podcast018: Live Q&A with Lee CockerellClick here to view VideoCast of this episode!
For this special episode, Dennis and I step aside and provide the opportunity for two students to interview Lee Cockerell. Lee is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the wo...
2020-10-181h 16
The Dave Means Business Podcast with Dave BurlinLee Cockerell - Episode 002: The Dave Means Business PodcastIn this episode of the Dave Means Business Podcast, Dave interviews long time friend and mentor, Lee Cockerell. Lee and Dave talk about health, leading through crisis, and Lee's upcoming course THE COCKERELL ACADEMY. Lee shares personal stories of his time at Disney, as well as tips and strategies of how to make health a primary focus for your personal and professional growth. As an author of 4 books, Lee also shares a few of the books that have inspired him to be a better husband, father, leader, and overall human being. Check out:
2020-08-1000 min
Skip the QueueThe legendary Disney customer service. With Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World® ResortSkip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson, MD of Rubber Cheese.Download our free ebook The Ultimate Guide to Doubling Your Visitor NumbersIf you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcastIf you've enjoyed this podcast, please leave us a five star review, it really helps others f...
2020-07-2928 min
Everyday LeadersLee Cockerell Executive ”VP Walt Disney World”
Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. “As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village, and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.”
One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Di...
2019-09-221h 03
Ray Edwards ShowCreating Disney Magic With Lee CockerellThis week I am talking to Lee Cockerell. He is the former executive vice president of operations for the Walt Disney World resort. As the Senior Operating Executive for 10 years, Lee led a team of 40,000 cast members. He was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping and entertainment village, the ESPN sports and recreation complex, in addition to the ancillary operations which supported the number one vacation destination in the world. That is just a portion of his list of accomplishments and the things Lee Cockerell has been able...
2018-11-1216 min
Ray Edwards ShowCreating Disney Magic With Lee CockerellThis week I am talking to Lee Cockerell. He is the former executive vice president of operations for the Walt Disney World resort. As the Senior Operating Executive for 10 years, Lee led a team of 40,000 cast members. He was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping and entertainment village, the ESPN sports and recreation complex, in addition to the ancillary operations which supported the number one vacation destination in the world. That is just a portion of his list of accomplishments and the things Lee Cockerell has been able...
2018-11-1216 min
Trailblazer FM: WordPress without the dramaHow to build and invest in your team - Lee Cockerell - S23-E02How do you build a of loyal passionate people that will grow with your business? Whether you are about to embark on employing your first team member or contractor, or you have a team of 50 plus, this podcast is essential listening. Lee Cockerell shares with us how the Disney company (a company with approximately 200,000 employees) hires team members, invests in them and facilitates their growth and personal development.
Full show notes here: https://agencytrailblazer.com/podcast/how-to-build-and-invest-in-your-team/
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2018-10-1533 min
Come Rain or ShineCreating Disney MagicA special guest this week is my father, Lee Cockerell, who is the retired Executive VP of Disney World. We pulled some questions to ask him. A leadership lesson Lee learned from being a parent is being clear and setting expectations. He says you need to be willing to have the hard discussions. Lee continues to have the drive to develop himself he says mostly out of fear of failure. He loves helping people in their situations and says that if you know something you should go out an teach it. As you g...
2018-10-0420 min
Men of AbundanceMOA 199: Creating Magic in Your Life and Business to Live a Life of Abundance with Lee CockerellCreating Magic in Your Life and Business to Live a Life of Abundance!Creating Magic may sound mystical and bit far fetched. However, if you've ever experienced the magic at Disney World Resort, you know it's real. Well, at least it seems real. Our feature guest today, Lee Cockerell, is one of many who make the magic happen at Disney World and many other organizations around the world. Even the US Military has endured the magic Lee Cockerell brings to leadership.Meet our Feature GuestLee Cockerell is the former Executive Vice President of...
2018-05-0154 min
Take The Hill - A Leadership Podcast002: Reflection: Conversation with Lee CockerellPodcast 002 - Reflection: Conversation with Lee Cockerell
Our mid-month episodes provide an opportunity for Patrick and Dennis to reflect upon their last interview. The show revisits the main themes that Lee Cockerell illuminated during their time together, and connects these ideas with what is happening within organizations today.
Episode 002 - Timeline
00:30 Introduction
01:00 Podcast Format
00:00 Reintroduction to Lee Cockerell
02:00 Lee’s 3 Big Ideas
02:35 Reflection: Exhibiting & Cultivating Leadership Characterstics
08:00 Reflection: Hiring, Professional Development, and Empowerment
10:00 Reflection: Cultivating Your Organizations Culture
12:4...
2018-02-1415 min
Take The Hill - A Leadership Podcast001: Lee Cockerell - Fmr. Vice President Operations @ Walt Disney World ResortLee Cockerell is a leader. It doesn't take long to gain an understanding of why organizational cultures defined by excellence developed around Mr. Cockerell.
To learn more about Lee, visit his website at: http://www.leecockerell.com
Show Timeline
00:00 Introduction to Podcast
03:15 Introduction to Lee Cockerell
04:00 Lee talks about a Leadership Challenge
10:00 Hire the Right People
11:50 The Fear of Honesty
17:20 All Battlestations
20:00 Leadership = Hard Decisions
23:00 Different Roles - One Purpose
28:00 The Biggest Challenge for Next Generation L...
2018-01-2435 min
No Quit Living PodcastNQL 042 - Lee CockerellWelcome to Episode 42 of the No Quit Living Podcast. NQL is a personal development podcast designed to help listeners achieve their goals and desires. Through hearing the inspiring stories and tips from the greats, we will all find it easier to stay motivated and never quit. Lee Cockerell grew up on a farm with no money, no indoor plumbing, was adopted two separate times, his mother went through five divorces, dropped out of college, joined the army and ended up running Disney World thirty five years later. After the unforgettable tragedy that took place on 9/11...
2017-08-1517 min
No Quit Living PodcastNQL 042 - Lee CockerellWelcome to Episode 42 of the No Quit Living Podcast. NQL is a personal development podcast designed to help listeners achieve their goals and desires. Through hearing the inspiring stories and tips from the greats, we will all find it easier to stay motivated and never quit. Lee Cockerell grew up on a farm with no money, no indoor plumbing, was adopted two separate times, his mother went through five divorces, dropped out of college, joined the army and ended up running Disney World thirty five years later. After the unforgettable tragedy that took place on 9/11...
2017-08-1517 min
Divas Dish DizLee Cockerell ~ Walt Disney World former Executive Vice PresidentMainTopic: Lee Cockerell, Former VP of Operations for WaltDisney World Lee'sBio: Lee Cockerell is the former Executive VicePresident of Operations for the Walt Disney World® Resort. As theSenior Operating Executive for ten years Lee led a team of 40,000Cast Members and was responsible for the operations of 20 resorthotels, 4 theme parks, 2 water parks, a shopping &entertainment village and the ESPN sports and recreation complex inaddition to the ancillary operations which supported the number onevacation destination in the world. Please Subscribe and Share for more fascinatingDisney guests in each and every episod...
2017-08-1558 min
Mighty Good WorkMGW #11: Lee Cockerell - Build Self AwarenessSHOW NOTES: GUEST: Lee Cockerell - Executive Vice President, Disney World Lee's website - www.leecockerell.com Time Management Magic Course - www.timemagiccourse.com Lee Cockerell has had a long and storied career in Hospitality, starting as a banquet waiter for Hilton, later helping put Marriott on the map, and eventually retiring after 10 years as Executive Vice President of Disney World. Now, Lee's professional life is dedicated to sharing the wisdom he's gathered over the years. Lee, you're conducting workshops, delivering keynotes, doing a podcast of yo...
2017-05-0351 min
Beyond the Rut: Create a Life Worth Living in Your Faith, Family, CareerCreating Career Magic with Lee Cockerell – BtR 072Lee CockerellLee Cockerell has accomplished things you would not expect from someone born and raised in Ardmore, Oklahoma. It would seem like life was stacked against Lee. He was a college dropout, so that must be the end of the road, right? Not quite.Hard work and the willingness to learn new skills and new knowledge was his secret recipe to success.Lee Cockerell is known today as the former Executive Vice President of Operations for Walt Disney World. He speaks to various organizations, including the United States Army, about leadership. His 40 year career in the hospitality industry boasts eight y...
2017-01-2436 min
Businesses that Care Podcast (formerly Mere Mortals Unite)Best of 2016 - Lee Cockerellleadership, role model, example, relationships Episode 067 Being a Role Model at Work with Lee Cockerell URL: http://julieannsullivan.com/being-role-model-work-lee-cockerell It seems like being a boss in the workplace would be an easy job. You just tell everyone else what to do, they do all the work and you call it a day. Well, that’s not exactly how it works. The entire workplace can be toxic when you have a big, bad boss. Employee turnover is higher, stress is rampant and this causes employees to miss more days of w...
2017-01-0433 min
Businesses that Care Podcast (formerly Mere Mortals Unite)Being a Role Model at Work - Lee Cockerellleadership, role model, example, relationships Episode 067 Being a Role Model at Work with Lee Cockerell URL: http://julieannsullivan.com/being-role-model-work-lee-cockerell It seems like being a boss in the workplace would be an easy job. You just tell everyone else what to do, they do all the work and you call it a day. Well, that’s not exactly how it works. The entire workplace can be toxic when you have a big, bad boss. Employee turnover is higher, stress is rampant and this causes employees to miss more days of...
2016-10-1232 min
Turkey Leg TalkEpisode 35: A Conversation With Lee CockerellLee Cockerell is the former VP of Operations for the entire Walt Disney World Resort. This week I had the chance to catch up with Lee and have a conversation about Disney’s world-class guest service, extinct attractions, his hopes for the future of the company and much more! Check out Episode 35: A Conversation With Lee Cockerell! In his career with the Disney Company, Lee Cockerell opened EuroDisney (now known as Disneyland Paris), created the Disney Great Leader Strategies (which trained and developed over 7,000 leaders in Walt Disney World), and oversaw more than 40,000 cast members who worked at...
2016-09-2542 min
The Leading You Home PodcastLYH108: Why Magical Leadership Begins at Home with Lee CockerellShow Agenda Faith in Focus: “Avoid the Anger” Featured Presentation: My Magical Leadership Begins at Home with Special Guest, Lee Cockerell Recommended resources: Lee Cockerell’s Website Creating Disney Magic Podcast: Lessons in Leadership, Management, and Customer Service Time Management Magic: How to get more done every day and move from surviving to thriving The Customer Rules Creating Magic […]
The post LYH108: Why Magical Leadership Begins at Home with Lee Cockerell first appeared on The Pursuit of Influence | Dr. Harold Arnold.
2016-09-0654 min
The Go-Giver Podcast027 Disney Leadership Magic - Lee CockerellLeadership, Disney, Culture, Business, Customer Service 027 Disney Leadership Magic Summary A huge part of leadership, in business, and in life, is expressing gratitude. One of the very best ways to express gratitude is also one of most old-fashioned. We'll discuss that in our Thought of the Day. And later in the interview segment, we'll talk with Lee Cockerell, the man who ran Operations for the Walt Disney World Resort for many years and created much of the leadership training for which it's so well-known.
2016-07-1922 min
Leadersheep Podcast#32: Lee Cockerell - Time Management MagicLee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years, Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world.
One of Lee's major and lasting legacies was the creation of the Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. L...
2016-06-1352 min
Magic Our Way - Artistic Buffs Talkin' Disney StuffLee Cockerell Part Deux - MOW #117Jambeaux, everyone!!! Harambe! Welcome to another episode of the Magic Our Way podcast. We are a New Orleans based Disney fan podcast. We appreciate your listening to our show and we hope it brings a smile to your face. We also appreciate your feedback and are committed to listening to our audience. On today's show, we have Kevin, Danny, Lee-an agent of www.magicalmomentsvacations.com, and Eli of www.ivorycomics.com. Please note: the Magic Our Way Podcast is not affiliated with the Walt Disney Company or its entities. All opinions...
2016-05-171h 07Magic Our Way - Artistic Buffs Talkin' Disney StuffLee Cockerell Part Deux - MOW #117Jambeaux, everyone!!! Harambe! Welcome to another episode of the Magic Our Way podcast. We are a New Orleans based Disney fan podcast. We appreciate your listening to our show and we hope it brings a smile to your face. We also appreciate your feedback and are committed to listening to our audience. On today's show, we have Kevin, Danny, Lee-an agent of www.magicalmomentsvacations.com, and Eli of www.ivorycomics.com. Please note: the Magic Our Way Podcast is not affiliated with the Walt Disney Company or its entities. All opinions...
2016-05-171h 07
Magic Our Way - Artistic Buffs Talkin' Disney StuffLee Cockerell: Executive Vice President of Walt Disney World Operations, retired - MOW #115Jambeaux, everyone!!! Harambe! Welcome to another episode of the Magic Our Way podcast. We are a New Orleans based Disney fan podcast. We appreciate your listening to our show and we hope it brings a smile to your face. We also appreciate your feedback and are committed to listening to our audience. On today's show, we have Kevin, Danny, and Eli of www.ivorycomics.com. Please note: the Magic Our Way Podcast is not affiliated with the Walt Disney Company or its entities. All opinions expressed therein are solely those of...
2016-05-031h 04Magic Our Way - Artistic Buffs Talkin' Disney StuffLee Cockerell: Executive Vice President of Walt Disney World Operations, retired - MOW #115Jambeaux, everyone!!! Harambe! Welcome to another episode of the Magic Our Way podcast. We are a New Orleans based Disney fan podcast. We appreciate your listening to our show and we hope it brings a smile to your face. We also appreciate your feedback and are committed to listening to our audience. On today's show, we have Kevin, Danny, and Eli of www.ivorycomics.com. Please note: the Magic Our Way Podcast is not affiliated with the Walt Disney Company or its entities. All opinions expressed therein are solely those of...
2016-05-031h 04
Divas Dish DizLee Cockerell ~ Former VP of Operations for Walt Disney World joins the Divas Episode #28MainTopic: Lee Cockerell, Former VP of Operations for WaltDisney World Lee'sBio: Lee Cockerell is the former Executive VicePresident of Operations for the Walt Disney World® Resort. As theSenior Operating Executive for ten years Lee led a team of 40,000Cast Members and was responsible for the operations of 20 resorthotels, 4 theme parks, 2 water parks, a shopping &entertainment village and the ESPN sports and recreation complex inaddition to the ancillary operations which supported the number onevacation destination in the world. Ears theNews: The new Kingdom Couture Clothingline & Sephora’s Disney Collection in stores now! T...
2016-04-261h 25
The Youniversity Podcast with Brendan Sage13. The Key To Remarkable Leadership with Lee CockerellThe Key To Remarkable Leadership with Lee Cockerell Welcome to The Youniversity Podcast! Question: What techniques and skills must we have to be a remarkable leader? There is no better person to ask than our guest today who was once the Vice President at Disney and managed over 40,000 cast members at one time. Talk about credibility! Leadership is a topic we discuss frequently on the show but the reason why is simply that the word leader can mean different things to different people. So what better way to master th...
2016-04-1851 min
The Jody Maberry ShowLessons From Disney with Lee CockerellLee Cockerell is the former Executive Vice President of Operations for Walt Disney World. Lee joins the Jody Maberry Show to offer lessons from Disney you can apply to your business.
"It's not the magic that makes it work; it is the way we work that makes it magic."
In this episode, Lee explains what it looks like for small businesses and entrepreneurs to create magic. Creating magic is easier than you think it will be. Have a great website, answer your phone, return calls, look professional are just some of the simple things Lee...
2016-02-1429 minCreating Disney MagicCustomer Service Lessons from a WaiterLee Cockerell got his start in the hospitality industry as a banquet waiter. In this episode of Creating Disney Magic, Lee shares customer service lessons he learned as a waiter.
Lee explains how customer service lessons from the food service industry can be applied to any job.
Lee also offers some tips on improving service to anyone who works as a waiter or waitress.
Join Lee Cockerell and Jody Maberry on the new Creating Disney Magic Podcast Facebook Page.
Find out more about Lee's upcoming Time Management Magic course here.
2015-12-0113 minCreating Disney MagicLee Cockerell's StoryCreating Disney Magic with Lee Cockerell delivers lessons in leadership, management, and customer service.
In this introductory episode of Creating Disney Magic, Lee Cockerell tells his story, beginning with growing up on a farm in Oklahoma.
Lee is best known for his time as Vice President of Operations at Walt Disney World. You will hear the story of how Lee got to Disney, and some of the most valuable lessons he learned while there.
2014-12-2218 min
Park Leaders ShowWhat Parks Can Learn From Disney with Lee CockerellAs I talk to leaders and managers from parks, Disney came up more than once as a source parks could look to for best practices and new ideas on how to operate a park. I took the hint and brought Disney to the Park Leaders Show. Lee Cockerell is the former Executive Vice President of Operations for Walt Disney World. Lee was responsible for training 7,000 leaders at Walt Disney World. Imagine the challenge of training 7,000 leaders to carry the same mission and values out into the work force. Although retired, Lee still teaches...
2014-09-0937 min
Grab A Full Audiobook That Is Simply Captivating.The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee CockerellPlease visithttps://thebookvoice.com/podcasts/1/audiobook/166749to listen full audiobooks.
Title: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Author: Lee Cockerell
Narrator: Lee Cockerell
Format: Unabridged Audiobook
Length: 3 hours 59 minutes
Release date: March 5, 2013
Ratings: Ratings of Book: 4.71 of Total 7
Ratings of Narrator: 5 of Total 3
Genres: Communication Skills
Publisher's Summary:
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year c...
2013-03-053h 59Listen To The Most Uplifting Full Audiobook Today!The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee CockerellPlease visithttps://thebookvoice.com/podcasts/1/audiobook/166749to listen full audiobooks.
Title: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Author: Lee Cockerell
Narrator: Lee Cockerell
Format: Unabridged Audiobook
Length: 3 hours 59 minutes
Release date: March 5, 2013
Ratings: Ratings of Book: 4.71 of Total 7
Ratings of Narrator: 5 of Total 3
Genres: Management & Leadership
Publisher's Summary:
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year c...
2013-03-053h 59Access Top-Rated Full Audiobooks in Self-Improvement, Communication SkillsThe Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee CockerellPlease visithttps://thebookvoice.com/podcasts/1/audiobook/166749to listen full audiobooks.
Title: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Author: Lee Cockerell
Narrator: Lee Cockerell
Format: Unabridged Audiobook
Length: 3 hours 59 minutes
Release date: March 5, 2013
Ratings: Ratings of Book: 4.71 of Total 7
Ratings of Narrator: 5 of Total 3
Genres: Communication Skills
Publisher's Summary:
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year c...
2013-03-053h 59
Access Top-Rated Free Audiobooks in Self-Improvement, Communication SkillsThe Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee CockerellPlease visit https://thebookvoice.com/podcasts/1/audiobook/166749 to listen full audiobooks. Title: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service Author: Lee Cockerell Narrator: Lee Cockerell Format: Unabridged Audiobook Length: 3 hours 59 minutes Release date: March 5, 2013 Ratings: Ratings of Book: 4.71 of Total 7 Ratings of Narrator: 5 of Total 3 Genres: Communication Skills Publisher's Summary: The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ y...
2013-03-0510 minGet Top Full Audiobooks in Business & Economics, Management & LeadershipThe Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee CockerellPlease visithttps://thebookvoice.com/podcasts/1/audiobook/166749to listen full audiobooks.
Title: The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Author: Lee Cockerell
Narrator: Lee Cockerell
Format: Unabridged Audiobook
Length: 3 hours 59 minutes
Release date: March 5, 2013
Ratings: Ratings of Book: 4.71 of Total 7
Ratings of Narrator: 5 of Total 3
Genres: Management & Leadership
Publisher's Summary:
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year c...
2013-03-053h 59
Embark On The Ground-Breaking Full Audiobook Experience!Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee CockerellPlease visithttps://thebookvoice.com/podcasts/1/audiobook/53781to listen full audiobooks.
Title: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Author: Lee Cockerell
Narrator: Lee Cockerell
Format: Unabridged Audiobook
Length: 7 hours 36 minutes
Release date: October 14, 2008
Ratings: Ratings of Book: 4.48 of Total 21
Ratings of Narrator: 4.71 of Total 7
Genres: Career Development
Publisher's Summary:
“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No o...
2008-10-147h 36Grab A Powerful Full Audiobook On Your Commute.Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee CockerellPlease visithttps://thebookvoice.com/podcasts/1/audiobook/53781to listen full audiobooks.
Title: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Author: Lee Cockerell
Narrator: Lee Cockerell
Format: Unabridged Audiobook
Length: 7 hours 36 minutes
Release date: October 14, 2008
Ratings: Ratings of Book: 4.48 of Total 21
Ratings of Narrator: 4.71 of Total 7
Genres: World
Publisher's Summary:
“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows m...
2008-10-147h 36
Access Unmissable Full Audiobooks in History, WorldCreating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee CockerellPlease visit https://thebookvoice.com/podcasts/1/audiobook/53781 to listen full audiobooks. Title: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney Author: Lee Cockerell Narrator: Lee Cockerell Format: Unabridged Audiobook Length: 7 hours 36 minutes Release date: October 14, 2008 Ratings: Ratings of Book: 4.48 of Total 21 Ratings of Narrator: 4.71 of Total 7 Genres: World Publisher's Summary: “It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No o...
2008-10-1410 minDownload High-Quality Full Audiobooks in Self-Improvement, Career DevelopmentCreating Magic: 10 Common Sense Leadership Strategies from a Life at Disney by Lee CockerellPlease visithttps://thebookvoice.com/podcasts/1/audiobook/53781to listen full audiobooks.
Title: Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Author: Lee Cockerell
Narrator: Lee Cockerell
Format: Unabridged Audiobook
Length: 7 hours 36 minutes
Release date: October 14, 2008
Ratings: Ratings of Book: 4.48 of Total 21
Ratings of Narrator: 4.71 of Total 7
Genres: Career Development
Publisher's Summary:
“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No o...
2008-10-147h 36