Shows
The High Value Customer PodcastAI vs humans & The power of outsourcing | Andrei Pirvulescu from QteamThis week’s guest is Andrei Pirvulescu, Cofounder of QTeam Software Solutions, based in Bucharest, Romania. QTeam Solutions helps companies and start-ups develop bespoke software solutions through state of the art technologies such as Machine Learning and AI.
2020-10-2654 min
The High Value Customer PodcastAutomating people and why you are wrong | Ramesh Mahalingam from VizruThis weeks guest is Ramesh from Vizru, based in San Jose, California otherwise known as Silicon Valley. Vizru help large enterprise in finance, automotive and insurance to build and automate their processes within weeks. They provide a zero code development platform to build full stack systems. They also provide their own devops manager to deploy and manage the software on any cloud.
2020-10-1946 min
The High Value Customer PodcastGuaranteeing PR results and removing business bottlenecks | Sarah Kauter from VerriBerriThis week's guest is Sarah from VerriBerri based in Essex, UK. VerriBerri helps brands that want to increase their visibility, protect their reputation and increase their income. They help their clients get their brand in front of their ideal customers using cost effective and innovative methods with guaranteed results.
Key chapters:
00:25 - How do you guarantee results for a PR company
02:50 - From redundancy to business owner
04:05 - Why communication with the director is essential
06:55 - Trying to please people who couldn't be pleased
09:15 - Just say no ...
2020-10-0645 min
The High Value Customer PodcastManagement buy outs and Eliminating admin with Tom Ross from ForesolutionsTom Ross from Foresolutions helps business operations professionals in the construction, transportation, aviation and retail sectors by delivering IT strategy, asset management software and business communications - building a business case for digital compliance which saves his customers time and money whilst increasing performance.
Key points discussed:
- Be a human being, not a human doing
- Internally living and breathing the company values and ethos
- Double your costs and half your returns
2020-09-2849 min
The High Value Customer PodcastThe adoption of blockchain and applying scientific methods to business | Annika Monari from Artos SystemsThis weeks guest is Annika Monari from Artos Systems based in London. Artos Systems helps companies across the commodities supply chain achieve lower back office costs and greater process traceability by leveraging their block chain enabled technology solutions.
In this podcast, Annika and Chris discuss:
How & why blockchain is due to become widely adopted very soon
Defining "soft qualities" of ideal customers that never change
Go deep on a niche before expanding broader
2020-09-2546 min
The High Value Customer PodcastRedefining productivity and why repetitive tasks subtract from you business value | Richard DaleRichard Dale is on a mission to help companies increase their productivity. His company Flowlens helps businesses to automate their business processes, both pre and post production, focusing on integrating all aspects: culture, customers, business processes and more, to create a more enjoyable, productive and profitable company.
In this podcast, Richard and Chris discuss:
Innovating the post-production experience for manufacturers
Why productivity is misunderstood
Lessons from productising a service
2020-09-1447 minThe High Value Customer PodcastCreating a working environment where success is inevitable | Terry FinertyTerry Finerty helps newly appointed CEO’s of fast growing tech companies to create an environment where success is inevitable by building a concrete strategy and an organisation inspired to deliver it. In this podcast episode, he shares some insights that he a lot of CEO’s would happily pay him for – this episode is a real eye opener.
In this podcast, Terry and Chris discuss:
Creating an environment for success
Why CEO's need to be accountable
Risk assess your assumptions, or atleast keep track of them
Key time stamps:
0.35 - How to make consul...
2020-09-0148 minThe High Value Customer PodcastThe power of CRM's and post COVID-19 technology adoption | Jim GoldfingerJim Goldfinger has been helping businesses leverage the power of customer relationship managers (CRM’s) for over 30 years. The company he works at, the Customertimes, specialises in integrating business and technology to overcome business problems, with a specific focus on CRM systems. In this podcast episode, Jim shares some of the knowledge he has gained over his 30 year duration in the technology industry and also provides some insights into how technology adoption has and will continue to change post COVID-19.
2020-08-2633 min
The High Value Customer PodcastThe ROI of AI and the 1 hour mortgage applicationArindom Basu is the founder and MD of Digilytics - his company utilises AI to speed up the money lending process for customers whilst saving mortgage lenders time and money. He's now shifting from a service based model to a product led business model to serve a larger customer base.
In this podcast, Arindom and Chris discuss:
The future of AI for customers and their money
Transitioning to a product led business model
The challenges of scaling a business
2020-08-1041 min
The High Value Customer PodcastDisrupting your own business & data on your balance sheet with Alpesh Doshi from FintricityAlpesh Doshi is a tech entrepreneur, who helps businesses transform their company with the latest emerging technology. Alpesh is CEO of Finitricity who are recommended by Gartner as a global top 20 blockchain consulting firm. They help companies to utilise artificial intelligence and blockchain to help his customers get an upper hand over their competition.
In this podcast, Alpesh and Chris discuss how the top 10 companies in the world have been able to claim that position, how COVID-19 is accelerating the adoption of e-commerce for customers and what he would do differently if he could travel back in...
2020-07-2240 minThe High Value Customer PodcastCustomer obsession and productising your services with Stephen Bavister from LexisClickStephen Bavister is the founder and MD of LexisClick Growth Consultancy. LexisClick help companies with high-value customers with recurring revenue to attract their ideal customers with less risk by becoming their outsourced sales and marketing team on a revenue share basis.
In this podcast Steve and Chris discuss, why you need to productise your service if you want to scale your business, why it important to focus your people on high value activities and automate the rest and why he loves customer obsession!
Show notes for this interview https://www.lexisclick.com/1
TOPICS...
2020-07-1534 min