Shows
Rádio Gazeta OnlineClaquete Gazeta (LightWire)Nesta edição, você acompanha a entrevista com a coreógrafa Patricia Kfouri e o idealizador Daniel de Almeida do LightWire, grupo artístico brasileiro que conquistou o Golden Buzzer na 20ª temporada do America's Got Talent.Durante o bate-papo, eles contaram como surgiu a ideia do grupo que une dança, tecnologia e narrativa visual em suas performances e, também, os principais desafios que enfrentaram no início. Além disso, os convidados explicaram porque escolheram a Amazônia como tema do ato apresentado no America's Got Talent.
2025-12-191h 01
AGT Time Pod - America's Got Talent FancastFinale Preview | Season 20 | America's Got TalentCody, Commenter, and Ryan preview the season 2- America's Got Talent finale. Who do the odds makers have as the winner? Who are their top 5? All those questions are answered. Chris Turner, Comedian and Rapper Jessica Sanchez, Singer Jourdan Blue, Singer Leo High School Choir, Choir LightWire, Light-Up Dance Group Mama Duke, Rapper Micah Palace, Rapper Sirca Marea, Trapeze Duo Steve Ray Ladson, Singer Team Recycled, Dance Group Contact Information Facebook | Twitter | Instagram | Threads | Bluesky | Email About AGT Time Podcast AGT Time Podcast is a weekly podcast covering the hit NBC talent c...
2025-09-2239 min
AGT Time Pod - America's Got Talent FancastSemifinals Full Recap | Season 20 | America's Got TalentSemifinals is here and Cody and Jay are back to recap all the acts. Summary In this episode of AGT Time, Cody and Jay discuss the latest performances from America's Got Talent, including the absence of a golden buzzer, the impressive acts of TT Boys and Chris Turner, and the mixed results from the Birmingham Youth Choir and Zak Mirz. They also explore the repetitive nature of some performances and the standout skills of Bay Melnick Virgilino and Sirca Marea. The hosts provide insights and critiques on each act, highlighting the strengths and weaknesses of t...
2025-09-191h 52
Simon Cowell - Biography FlashSimon Cowell's Golden Touches: From Buzzer Moments to Viral Family PostsSimon Cowell BioSnap a weekly updated Biography.Simon Cowell remains squarely in the headlines as America’s Got Talent surges toward its live semifinals and his judge’s Golden Buzzer decisions continue to resonate. The Birmingham Youth Choir, Cowell’s most recent Golden Buzzer pick, delivered a rousing rendition of Joyful Joyful We Adore Thee that not only impressed Cowell but prompted him to say, I could see and hear how much work went into this. Every single one of you played a perfect part. According to NBC and Parade, the moment Cowell smashed the Golden Buzzer for them...
2025-09-1603 min
Health & Harmony Beyond the TeethFacial Symmetry, Airway Health, and the OLC Approach | Dr. Timothy C. AdamsInstead of just looking at the smile and teeth, have you considered we should be thinking about and looking at facial symmetry? The body should be in the best position 24/7, NOT just while wearing an appliance at night. In this episode Dr. Tim Adams discuses the Lightwire Open Loop Cricket (OLC) to address cranial facial posture, airway, tongue position, cranial bone movement, and autonomic nervous system. Dr. Adams contact: tadamsdds@gmail.com 28 page article mentioned: https://asba.net/the-cricket-oral-appliance-a-history-introduction-to-the-interdisciplinary-concepts-and-an-open-loop-cricket-olc/
2025-09-091h 00Simon Cowell - Biography FlashSimon Cowell's Heartbreaking Goodbye: A Shocking Exit, Health Struggles, and Family FocusSimon Cowell BioSnap a weekly updated Biography.Simon Cowell has always been the master of commanding attention but nothing could have prepared his fans for the headlines this week. The most significant—and genuinely shocking—development is that Simon emotionally announced his retirement from Britain’s Got Talent, a move described as a “heartbreaking goodbye” by Top Rewind. This wasn’t speculation—Cowell himself cited his son Eric’s sudden, serious diagnosis as the sole reason for stepping away after dominating TV talent for over two decades. Previously billed as seemingly untouchable and tireless, Simon’s priorities now clearly shifted as...
2025-09-0203 minSimon Cowell - Biography FlashSimon Cowell's Viral AGT Moments: Unfiltered Critiques, Golden Buzzer, and Online BuzzSimon Cowell BioSnap a weekly updated Biography.Simon Cowell has been in the headlines this week mostly due to his characteristically blunt critiques during the America’s Got Talent Season 20 live quarterfinals. The most talked-about moment came when he slammed Tom Sandoval’s performance on August 19. While the other AGT judges seemed entertained, Simon was emphatically unimpressed, hitting his red buzzer mid-performance and telling Sandoval in front of the live audience That did not sound good I’m afraid It didn’t. The audience responded with scattered boos and Sandoval admitted to technical difficulties, but Simon’s cutting honesty in...
2025-08-2602 min
Workspace PodcastEpisode 1 – Surviving and Thriving with Wes HarperSummary-In our very first episode of The Workspace Podcast, we sit down with Wes Harper—entrepreneur, outdoorsman, and survivalist best known for his appearances on Discovery Channel’s Naked and Afraid. Wes shares his journey from starting an IT company in Raleigh to testing his limits in some of the world’s harshest environments. We talk about risk, resilience, and what it takes to push past fear—whether in the wild or in business.TakeawaysWes Harper's journey from fan to survivalist on 'Naked and Afraid'.The importance of mental fortitude in survival situations.Wes's ex...
2025-08-2425 min
AGT Time Pod - America's Got Talent FancastQuarterfinals 1 Full Recap | Season 20 | America's Got TalentCody and Jay are back with another uproarious recap of the "America's Got Talent" quarterfinals! This time, they dive into the world of fantasy drafts, questionable song choices, and the art of playing a trumpet—sort of. From debating whether a contestant's performance was more Vegas-worthy or just a karaoke night mishap, to discussing the merits of IKEA furniture and the perfect scrub brush, these two leave no stone unturned. And of course, they remind us all that sometimes, the best way to win over the judges is to bring a little extra flair—leopard print leg warmers, anyone?...
2025-08-222h 01
Jake's Take with Jacob ElyacharJake’s AGT Take- EP 10: 20th Birthday Bash & Acts to WatchIt’s the most wonderful time of the year! America’s Got Talent (AGT) is back for its 20th anniversary season!Veteran judge Mel B returned to the main show for the first time in seven years, joining Simon Cowell, Howie Mandel, and Sofia Vergara at the Judges’ Desk. NBC’s long-running talent competition celebrated its 20th anniversary on television with a birthday party that welcomed back several notable alumni and gave out some interesting information from the show’s storied history. On the tenth edition of Jake’s AGT Take, I talk about the birthday party and which...
2025-08-1429 min
AGT Time Pod - America's Got Talent FancastAuditions 1 | Season 20 | America's Got TalentWe're back!! Season 20 is here, and Cody and Jay are here to recap auditions 1 of America's Got Talent season 20. Summary In this episode of AGT Time, Cody and Jay discuss the exciting changes in Season 20 of America's Got Talent, including the return of Mel B and a new production team. They review various acts, starting with Eric Badlands Booker, whose competitive eating performance raises questions about its entertainment value. Team Recycled's dance crew performance is critiqued for its lack of originality, while Zack Mers' magic act is deemed rudimentary. Lightwire's visually stunning dance and projection...
2025-05-302h 07
There’s No Business Like...Ep. 93 Eleanor and Ian Carney: Copy That, Thank You
Ep. 93 Eleanor and Ian Carney: Copy That, Thank You
The Pod Squad is back! Our hosts share what they have been up to for the past six weeks before Bryan shares his conversation with husband-and-wife team, Eleanor and Ian Carney. They share their journey to creating Lightwire Theater, working together as a couple, and the importance of learning other skills in the industry.
Eleanor and Ian Carney joint direct, manage, choreograph Lightwire Theater (https://www.lightwiretheater.com/). Lightwire Theater is a unique entertainment experience that utilizes light, technology, and music to tell captivating stories.
...
2024-07-2459 min
The Breathing Lab with Dr. JennyLeading Cranial Osteopath Busts Myths & Treats Pain With Innovative SolutionsDr. Jenny had the honor of interviewing a leader in the field of Cranial Osteopathy, Dr. Tasha Turzo. We will be learning how cranial osteopaths treat craniofacial pain patients. I will lead this discussion and dive into key treatment areas of the head and neck including the following:Osteopathic manual medicine: Discover how cranial osteopaths diagnose areas of strain or dysfunction using a highly trained sense of touch to feel subtle changes of tension and tissue quality in the living anatomy of the whole body.Platelet-Rich Plasma (PRP) Injections to the TMJ: Learn when to refer for PRP injecti...
2024-06-0441 min
Pax8 TSP TalkTSP Talk Ep14. Expanding Into New MarketsJames Davis the Director of the Pax8 Academy in Asia hosts Brendan Ritchie from Lightwire to discuss what it takes to expand into a new market
Brendan talks us through the mistakes that were made and what he would do differently from the lessons he learned. He talks us through what was successful so we can be successful in our expansions.
2024-05-0141 min
Alpha Rhythm Drum and Bass PodcastEpisode 306 - 'New Design'Tracklist:Dylan Purser – Sleepless Nights ft. Ella Hammill [Galacy]Channel & Motiv – Substance ft. Luke Truth [The North Quarter]Low:r – Roots [Galacy]Invadhertz – Cold Shoulder ft. TomInTheChamber [Soulvent]Sevin – Boomerang [Fokuz]Dan Guidance – Hearing Things [Celsius]Bevent – The Sign [DNBB]Tokyo Prose & Trail – Three Colour Portrait [footnotes]The North Quarter All Stars – New Day [The North Quarter]LARIGOLD – Quick Luck Dub [Forthcoming Celsius] Monika & Tellus – Function & Design [Spearhead]Auris – This One is On Me [Forthcoming Goldfat]Elixr –...
2024-04-2257 minAlpha Rhythm Drum and Bass PodcastEpisode 296 - 'Planetary Dayfall'This week we're coming at you live from Alpha's new studio with new music on Celsius, Fokuz, Kos.Mos.Music, Interstellar Audio, 170+, Glitch Audio, and more!Tracklist:Nelver – Dayfall [Forthcoming Celsius]Alpha Rhythm – Saturn [Fokuz]Moniks – Lost [Forthcoming 170+] Hymix & Rly – Know [Citrus]Rift – Everything [Forthcoming Fokuz] Alpha Rhythm – Earth [Fokuz]Curricula – Inside Out [Forthcoming Fokuz] Bago – Tokyo [Glitch Audio]Alpha Rhythm & IYRE – Mercury [Fokuz]Kelle – No Horizon [Forthcoming Kos.Mos.Music] Minos – Yarn [Relik] Rafau Etamski – All...
2024-02-121h 03
Insights as a Service63 - MSP Marketing MasterclassJoin Brendan Ritchie and Paul Green from MSP Marketing as they delve into the nuances of modern marketing.
They discuss the undeniable power of niche content, the transformative impact of understanding client trends and frustrations, and the significance of podcasts in today's digital landscape.
They also highlight the importance of commitment and consistency and explore the art of generating standout content.
This episode is packed with insights and strategies.
Tune in for a masterclass in marketing strategy, personal branding, and much more!
Chapters:
00:00:00 - Importance of Marketing in the MSP Sector
00:07:03 - Overwhelming for Techs
00:14:09 - Building Trust and...
2023-09-241h 04Insights as a Service62 - Mastering Tech Recruitment: Key Strategies for MSP Leaders
In this episode of Insights as a Service, Brendan is joined by Dean Ellis, recruitment manager at Beaumont People.
From global Insights to local benefits, they delve into the latest developments in technology recruitment. Explore market trends, talk about security and career progression in smaller MSPs, tackle salary inflation, and gain insights on employee retention, skills assessment, and customer support.
They also discuss the concept of functional roles in tech and how to make the four-day work week work in your business.
Chapters:
00:00:00 - The Pitfalls of Chasing a Higher Paycheck
2023-09-1056 minInsights as a Service61 - The ideal sales team structureIn this episode, Brendan delves deep into the sales universe with James Bergl, the VP Communities & Ecosystem APAC at Pax8.
Learn about striking the right balance in sales leadership, fair compensation, and the art of relationship-based selling.
They touch on the nuances in the tech industry and the essence of financial literacy in sales and unveil the blueprint for success in these challenging economic times.
Chapters:
00:00:00 - Paying Someone What They Are Worth and Building a High-Performance Sales Team
00:05:41 - Incentivising Sales Teams
00:10:51 - Motivation beyond money in sales
00:16:07 - The Importance of Commission Plans in Hiring
00:21:27 - The...
2023-08-2748 minInsights as a Service60 - Profit in Pursuit of PurposeIn recent years, growing expectations from consumers and investors for better ESG (Environment, Social and Governance) practices have led businesses to shift towards models prioritising profit generation in pursuit of positive social impact.
So, how can you do good while doing well?
In this week's conversation, AJ McKean, the Managing Director of Synergy Technologies, discusses running a for-profit business with a focus on creating a positive social impact.
The idea of running a business that aims to do good by being good at what it does.
00:00:00 - The Competitive Advantage of Purpose-Driven Organizations
2023-08-1342 minInsights as a Service59 - Building a trans-Tasman businessThis time, we have something special in store for you.
Recently, Brendan had the privilege of being a guest on the Pax8 Academy podcast, hosted by the amazing James Davis.
During their conversation, they delved into Brendan's experience of bringing a New Zealand business to Australia.
Exploring the valuable lessons learned, the required investment, and the resulting return on that investment, they guys cover topics relevant to all businesses looking to offer services across both countries.
Additionally, they discussed the timeframe for achieving success and what Brendan might...
2023-07-3043 minInsights as a Service58 - AI's Impact on Telcos, MSPs, and Customer Service
AI is here, and it’s bigger than the internet, according to Tim Warren, CEO and founder of Ambit. How you use it in your business will determine the quality of experience your customers have and how effectively you differentiate your brand.
This week’s conversation is taking Brendan into the history and development of AI, from Natural language processing (NLP) to Generative Pre-trained Transformers (GPT) and its applications in various industries.
You will learn how businesses are focusing on new customer service tactics, using AI in B2C and B2B interactions to drive bottom-line growth.
Blog/Resources: http...
2023-07-1656 minInsights as a Service57 - Cyber warfare is here, now what?In this era of state-sanctioned cyber warfare, Is your business approach to cybersecurity up to date? How can you keep your business and your clients, safe from cyber-attacks?
Embark on an eye-opening episode of Insights as a Service. Barry Greene, former Principal Resiliency & Security Architect at Akamai Technologies , helps Brendan understand the origins, evolution, and best practice responses to disruptive cyber warfare campaigns!
Get up to date on the real state of cyber warfare as Brendan and Barry discuss different sovereign state responses, how critical it is to take proactive measures in cybersecurity, how Australia's approach towards preventing cyber-kinetic in...
2023-07-0258 minInsights as a Service56 - Decoding Pricing Strategies, M&A Insights, and Business ValuationsIn this episode, Brendan is joined by Ryan Spillane, the CEO of 360 Consulting, an IT-focused advisory company.
Together they tackle key topics essential for MSPs looking to thrive in a dynamic and competitive landscape.
They will dig into the secrets behind their pricing strategies, profit margins, and growth opportunities.
2023-06-1859 min
Airway FirstS2 E9: Tasha Turzo, DO- Airway is a Consequence of the Functioning of the FaceMy guest today is Tasha Turzo, DO -- Dr. Tasha Turzo DO, graduated from Western University, Pomona, California in 1994 where she received a Post Graduate Osteopathic Manual Medicine/Anatomy Fellowship. She completed her internship at the UCSF Family Medicine Residency at the Santa Rosa Community Hospital.She has been in private practice since 1995 practicing osteopathy, homeopathy, functional medicine, prolotherapy, and PRP specializing in craniofacial dysfunctions. She is a Clinical Adjunct Assistant Professor at Touro College of Osteopathic Medicine where she has been a guest lecturer since 2007.She is also a founding member of AEI (ALF Educational Institute and is an...
2023-06-0847 minInsights as a Service55 - Picking a niche: A blue print with Nigel MooreNigel Moore runs The Tech Tribe, an organisation that has more than 4,000 MSPs as members, so he knows a thing or two about how to successfully sell into a specific niche segment or vertical.
This is a subject we have spoken about before on the podcast, and it has resulted in a lot f feedback from listeners where they have questioned how easy it is to do in the real world. In this episode Brendan shares this feedback with Nigel and gets him to counter the objections one by one.
You can expect practical...
2023-06-0442 minInsights as a Service54 - The Power of Peer GroupsWayne Small, the CEO of SMBiT Professionals, joins Brendan to explore the challenges and opportunities in the MSP industry, with a specific focus on the needs of small businesses in ANZ.
Diving into topics ranging from integrating AI effectively, mitigating macroeconomic risks, collaborating with other MSPs, and identifying client retention opportunities.
2023-05-2145 minInsights as a Service53 - What are profitable MSPs paying? - with Peter KujawaThe S-L Index 2023 Annual Compensation Report is out! And it is the focus of this week's episode.
Peter Kujawa, VP - of Service Leadership, a Connectwise Solution and Brendan discuss the latest compensation trends in the #msp industry and how they relate to the impact of automation on M&A and valuation multiples. They also explore emerging technologies such as #ai and their effect on the industry.
Tune in to learn about adapting to stay competitive, controlling profitability, innovating to meet changing client needs, and more.
2023-05-0751 minInsights as a Service52 - MSP Meets AI - where's the opportunity?Today Brendan and Dave Sobel from MSP Radio are talking about one of the hottest topics in tech right now with a focus on #chatgpt - the AI tool that's taking the world by storm. 🤖
We dug deep into the topic of regulation surrounding AI and its implications for the IT industry, and the impact of #ai on job opportunities for MSPs and the wider economy.🤔
You will discover how you can leverage the opportunities presented by AI and use it to your advantage.🌟
So, grab a notepad and get ready to dive into this...
2023-04-2350 minInsights as a Service51 - The MSP Model Is DeadJames Davis, the Pax8 Academy Director, joins Brendan to chat about the changing MSP landscape.
From the decline of the traditional MSP model to pricing models and the challenges posed by SaaS vendors - they cover it all.
Tune in to find out how you can shift your MSP to a more profitable model, the necessary skillset for a successful cybersecurity play, and where the industry is heading. So, grab your headphones and get ready to dive into this week's episode.
2023-04-0252 minInsights as a Service50 - Marketing For MSPsIn this episode, Ally Bourke, marketing advisor and founder of The Launch Project, is here with Brendan to discuss the latest marketing trends and techniques for MSPs.
They dive into the nitty-gritty of how to sell something that people don't understand. Discuss the power of storytelling, whether marketing content should be gated or not, and how marketing practices in Australia and New Zealand compare to the rest of the world.
Along the way, they consider the pros and cons of agency vs. in-house marketing for MSPs and provide tips for building your marketing team from...
2023-03-1955 min
Long Island TeaWhy New York is the Best Place to Live for WomenToday on Long Island Tea, it’s March and we are celebrating Women’s History Month and International Women’s Day on the 8th. The ladies chat with with Antonia Petrash, author of Long Island and the Women’s Suffrage Movement, who shares some great insight into how Long Island played an extremely important role in granting women the right to vote. You can read these amazing stories of these brave women in Antonia’s book. And follow our social media for a chance to win a copy! Speaking of Women’s month, according to recent data, New York was ranked a...
2023-03-0754 minInsights as a Service49 - CFOs that enable growthIn this episode of the Insights as a Service podcast, Brendan is joined by David and Dinesh from the CFO Institute to uncover the secrets of driving business profitability through the role of a CFO. They'll share their experiences in finance and commercial functions and cover topics like the difference between CFOs and accountants when it's the right time to engage a CFO, and strategies for driving enterprise value for MSPs.
2023-03-0541 minInsights as a Service48 - Unlock Your MSP's PotentialIn this episode, Nathan Hutchison, Executive Coach from Pax8 is here with Brendan to uncover some of the main obstacles MSPs will face in 2023.
They explore strategies for retaining key staff, understanding existing capacity within your MSP, and how to optimise it.
They also cover the importance of pricing strategies and discuss projects on minimising scope creep.
2023-02-1941 minInsights as a Service47 - Stay Ahead of the Curve: MSP Security Landscape in 2023Get ready for a fascinating conversation with John Milionis, Head of Channels and Alliances for ANZ at Zscaler! This expert in the field is with Brendan to discuss the competitive landscape for MSPs in Australia and New Zealand and the opportunities for growth and success.
Learn about upskilling strategies, the rise of new platforms, SaaS opportunities, the differences between specialist and generalist MSPs, and the future of SD-WAN.
Find out how Zscaler is supporting MSPs with integrated solutions and collaborations.
Hear John's insights on the impact of cyber attacks on cyber security and...
2023-02-0542 minInsights as a Service46 - Profit Growth through Benchmarking and Operational MaturityPeter Kujawa is the VP, Service Leadership & Technology Service Provider Evangelist with Service Leadership, a Connectwise company. He knows a thing or two about the power of benchmarking and how it can be used to drive operational maturity, and ultimately profitability, in MSPs. He's with us on Insights as a Service this week to tell you how to drive continual improvements in your business
2023-01-221h 02Insights as a Service45 - Aligning Strategy With Sales - Reviewing the Harvard Business School courseBrendan attended his first course at Harvard Business School last month and gives us his review of the experience in the first episode for 2023. The course, called "Aligning Strategy With Sales", covered off on corporate and sales strategy conception, pricing, distribution methods, recruitment and performance evaluation, marketing methods, and much more. Check out the episode to hear how it went and whether it will suit people in your business.
2023-01-0829 minInsights as a Service44 - Starting a podcast for your businessHave you thought about starting a podcast for your business? Well, this week, we'll give you a head start by telling you all about the mistakes we made, the feedback we got, the hardware that sucked, the mics that worked best, the software we use, and how we define success.
2022-11-2034 minInsights as a Service43 - MSPs need to think differently about legalMSPs that get their legal frameworks right minimise risk, drive profitability, and drive Enterprise value. Do you have the right agreements in place? How often do you review them? How are they aligned with ever changing SaaS vendor terms of use? Anne Hall from IT Agree joins Brendan this week to fill you in on how you can get your legal frameworks in order.
2022-11-0645 minInsights as a Service42 - A start-up done differentAbout 90% of start-ups fail, but what sets apart that successful 10%? Adam Ross co-founder of CloudOlive spills the beans on what it takes to build a successful start-up.
Adam and his co-founder went through the Antler Venture Capital incubator in 2020. They successfully secured funding to solve a universal MSP challenge, SaaS billing management. Now CloudOlive is empowering MSPs all over the globe solving vendor on-billing and contract headaches in leaps and bounds.
Welcome to episode 42 of Insights as a Service, where Brendan and Adam talk about how to get your start-up idea funded, educating your customers...
2022-10-2339 minInsights as a Service41 - The Optus Hack - and what it teaches usBy now we have all heard about the Optus hack, with around 10 million people's data at risk, and up to 2 million sensitive records taken. This week we mark the start of Cyber Security Awareness Month by looking at what happened (based on current reporting), what could have been done to prevent it, and what best practice cyber security looks like. Darryl Turner, Head of DevOps at Lightwire, joins Brendan and Nick to go through all the details.
2022-10-0942 minInsights as a Service40 - Should Companies Pay Ransoms?With the recent news of Optus being hit by a cyber attack, this is a timely episode. This week we discuss our experiences at the recent IT Nation Connect and Gartner IT Symposium/Xpo conferences.
We learned about the biggest cyber security breaches, the evolution in ransomware, mergers and acquisition (M&A) activity, and how every event kicks off with the same video.
2022-09-2529 minInsights as a Service39 - What's wrong with LinkedIn?Where is LinkedIn going wrong? LinkedIn was designed to make recruitment and social selling easy. It's the ideal platform to promote your ideas on thought leadership and your personal and business brand. But as it has grown, the platform, and the way people use it, has changed. In this episode, we are joined by Harriet Mellor from Your Sales Co to talk about why we get those hated DMs after connecting with people, whether religion or politics should show up on your feed, the features that are missing, and the content that is preferred by the LinkedIn algorithm.
2022-09-1856 minInsights as a Service38 - The art of the "explanabrag"The thing that makes a business great doesn't always scale. How do you hold on to your formula for success as head count and business complexity grows? This week Nick and Brendan talk through that, along with how the French do business, learning from rejection, and matching business hours to customer availability.
2022-09-1133 minInsights as a Service37 - Get that high value exitGreg Sharp sold Base2 to Kordia in 2021 for a 10x multiple, so he knows a thing or two about orchestrating a high value exit. He has also founded a number of other businesses, the latest of which is ZenContract, a SaaS play aimed at helping MSPs build value in their own businesses through simplifying scale. He joins Brendan this week to talk about what drives bigger multiples, where the MSP industry is going, the convergence of Telco and managed services, and what's next for ZenContract.
2022-09-0443 minInsights as a Service36 - Rise of the second jobSwearing in the workplace is up by 60%. Is this acceptable, and if yes, by whom and in which context?
The secondary job market has always existed, and most companies were turning a blind eye. Now with the tight labour market we are experiencing, companies are actively seeking workers who can take on a second job. How do you integrate them into your work culture, are they getting enough sleep, and what are the consequences on health and safety measures? Nick and Brendan cover these questions, and a bunch of other industry talking points, in this episode.
2022-08-2825 minInsights as a Service35 - The Revenue Delusion (when profit is a dirty word)Here's how to avoid profitability issues in your business. What's your end game? And how can you work back from that definition to create the required building blocks for success? Adrien Nisbet works with businesses under stress to turn them around and/or to help execute owner exits. In this episode, he talks through the ways to define your end game, the data to track, the need for tangible assets, value based pricing, the revenue delusion, and more...
2022-08-2137 minInsights as a Service34 - NZ chickens are tougherMatt Bristow, GM of ONGC, joins Brendan and Nick to talk about starting up a security operations centre (SOC) and how his business implemented a cost effective entry into the security space. The guys also discuss whether "guys" is a gender neutral term, how fibre build times are blowing out, and why a 20 mile march matters.
2022-08-1434 minInsights as a Service33 - What's your MSP worth?Will Slappey's business (IT Voice) had bought 8 business in the two years leading up to his chat with Brendan. That conversation was recorded 4 weeks ago, since then he has acquired two more. In short, he knows a thing or two about acquiring business in the ICT market. Check out this episode to hear his views on M&A during a recession, valuation methodologies, retaining key staff, and much more.
2022-08-0755 minInsights as a Service32 - No position on social issues - good or bad?Kaseya's CEO says his company has no position on any social issue, is this the right approach? And how much value is lost when there is no cultural alignment in an acquisition? Nick and Brendan cover these questions, and a bunch of other industry talking points, in this episode filmed in Lightwire's Gold Coast office.
2022-07-3129 min
Airway FirstEpisode 9: Tasha Turzo, DO - Airway is a Consequence of the Functioning of the FaceMy guest today is Tasha Turzo, DO -- Dr. Tasha Turzo DO, graduated from Western University, Pomona, California in 1994 where she received a Post Graduate Osteopathic Manual Medicine/Anatomy Fellowship. She completed her internship at the UCSF Family Medicine Residency at the Santa Rosa Community Hospital.
She has been in private practice since 1995 practicing osteopathy, homeopathy, functional medicine, prolotherapy, and PRP specializing in craniofacial dysfunctions. She is a Clinical Adjunct Assistant Professor at Touro College of Osteopathic Medicine where she has been a guest lecturer since 2007.
She is also a founding member of AEI (ALF...
2022-07-2747 minInsights as a Service31 - Zero Trust DefinedZero Trust is a term increasingly used in cyber security circles, but it means different things to different people, and it feels like each brand has a different take on it. So how to make sense of what Zero Trust really means? Masaki Takeda, Network Delivery Manager at The Instillery, joins Brendan to get to the bottom of it.
2022-07-2429 minInsights as a Service30 - Justify that conference costSo much of the value on offer at conferences comes down to the connections you can make, but it can be hard to come out of your shell and feel confident approaching strangers.
What should you lead with? How to get out of the chat if it's not going well? And what events are even worthwhile?
Harriet Mellor from Your Sales Co. joins Nick and Brendan to talk networking strategies, what defines success when you have your own podcast, and where regulation isn't keeping pace with tech.
2022-07-1733 min
Insights as a Service29 - Customer success for MSPs - The guideMSPs need a Customer Success process that is scalable, repeatable, documentable, and efficient… with metrics and a system to ensure the customer feels heard. When you concentrate on the people, programs, processes, and products that make a positive impact for your customers, their success guarantees your MSP’s success.
Marnie Stockman wrote the book on customer success for MSPs... literally, and this week she joins Brendan to spell it out.
2022-07-1041 minInsights as a Service28 - What does the recession mean for you?Depending on who you talk to, a recession is either looming or is already here.
But does that present opportunity in the tech sector? And for MSPs, could it ease the pressure caused by current the shortage of skilled workers?
Nick and Brendan dive into all that, discussing the wasted money on digital ads and the razor-thin margins in the B2C telco space complicating Telstra's plan to bring support roles back onshore.
2022-07-0324 minInsights as a Service27 - Live from Zenith Live with Jeremy NeesBrendan and Jeremy Nees (Chief Operations Officer at The Instillery) woke up early to watch the Zscaler’s Zenith Live, so you don’t have to. Cyber security is one of the biggest opportunities for MSPs to add value, and this episode will offer you a glimpse into the future of cyber security.
From the highlights to frictionless user experience AND cyber security to the possible end of SD-WAN, tune in to this week's episode to get a full recap of the biggest event in cyber security, Zscaler's Zenith Live 2022.
2022-06-2638 minInsights as a Service26 - No previous experience? You're hired!Good people are hard to find, so why limit your reach to people with industry specific experience? And have you thought about how to better attract women to your business? This week Catherine Dearlove joins Brendan to share her story of coming into a tech role for the first time, how to get more women applying for positions in your organisation, and the challenges faced by women in this male dominated sector.
2022-06-1922 minInsights as a Service25 - Brendan's 4 day working weekIs Elon Musk a giant tool?
Can a 4 day work week work in the tech sector? Will Spain pass a law to force telcos to answer all calls within 3 minutes? Brendan and Nick tackle the big issues while enjoying some quality Lightwire gin.
2022-06-1229 minInsights as a Service24 - NBN gets schooledNZ's UFB fibre rollout has set a standard that Australia's NBN is miles from even getting close to. This week Richard Riley, Chief Customer Officer for NZ's 2nd biggest fibre carrier, Tuatahi First Fibre, joins Brendan to talk about where NBN went wrong, how 5G is impacting fibre uptake, and what TFF is doing to deliver on digital equity.
2022-06-0557 minInsights as a Service23 - The dickhead testThe DHT, or dickhead test, is an important part of any interview process. People buy from people, and you need to make sure your people will rep your brand as you would. Nick and Brendan dive into that and also talk through how a recession, if that's what we're heading for, will affect MSPs, and why Brendan is such a marketing fanboy.
2022-05-2926 minInsights as a Service22 - Getting beaten up by the Dev teamJust because you have developers ready to work on new products or features doesn’t mean they should. Adding more products or features doesn’t equate to better business results. Creating solutions clients want starts with getting the basics right.
Join Brendan and Nick in this back to basics episode on how you can partner with customers and internal teams for continuous (product) improvements, how to market new products and features, and to think strategy like Jeff Bezos.
2022-05-2231 minInsights as a Service21 - What makes an effective leaderWith skills shortages biting, it’s never been more critical for businesses to create pathways for emerging leaders. But what makes an effective leader? And how can we nurture those traits?
This week Brendan is talking to leadership coach Amanda Russo, a subject matter expert who works with businesses to get the best from existing leaders and create the next generation of highly effective leaders.
2022-05-1549 min
The YourLIVINGBrand.live showBeing Naked And Afraid With Wes HarperDo you know how much you can take and push through? Ben Baker sits with Wes Harper, owner of LightWire, Inc. Wes talks about the premise of the show, “Naked And Afraid,” where a man and a woman meet for the first time with no clothes. All they have are survival-type items to make it through 21 days in a jungle. The show has a huge appeal to people because they can’t imagine themselves doing it. Participants need to mentally prepare for discomfort and suffering – where so much growth and self-discovery happens. Dive in! Love the...
2022-05-1134 min
The YourLIVINGBrand.live showBeing Naked And Afraid With Wes HarperDo you know how much you can take and push through? Ben Baker sits with Wes Harper, owner of LightWire, Inc. Wes talks about the premise of the show, “Naked And Afraid,” where a man and a woman meet for the first time with no clothes. All they have are survival-type items to make it through 21 days in a jungle. The show has a huge appeal to people because they can’t imagine themselves doing it. Participants need to mentally prepare for discomfort and suffering – where so much growth and self-discovery happens. Dive in!
2022-05-1034 minInsights as a Service20 - The Inflation Opportunity – Future proof your MSPIn this period of rampant inflation, your margins will inevitably be eroded if you don’t raise your prices. Efficiency within your sales team and company are key to thrive in a high inflation environment.
Brendan and Nick are here to help MSPs like you to adjust pricing without losing your credibility, how to drive efficiencies in your sales team and company, and much more.
2022-05-0830 minInsights as a Service19 - Sales people are coin operatedHarriet Mellor runs Your Sales Co, a sales training company that works extensively in the tech sector. This week she joined Brendan to talk all things related to sales success, both for individuals and organisations. Topics include team structure, the importance of personal branding and aligning it with your company positioning, what metrics to look for when using Social Media, vendor management, and more.
2022-05-0156 min
Who Knows This??ALF Approach - Changing The Face Of OrthodonticsDr. Tasha Turzo DO, graduated from Western University, Pomona, California in 1994 where she received a Post Graduate Osteopathic Manual Medicine/Anatomy Fellowship. She completed her internship at the UCSF Family Medicine Residency at the Santa Rosa Community Hospital. She has been in private practice since 1995 practicing osteopathy, homeopathy, functional medicine, prolotherapy and PRP specializing in craniofacial dysfunctions.
She is a Clinical Adjunct Assistant Professor at Touro College of Osteopathic Medicine where she has been a guest lecturer since 2007. Dr. Turzo has been co-treating patients and working monthly with Dr. Nordstrom since 1995. She is also a founding member of A...
2022-04-1552 minInsights as a Service18 - A shortage of everything, from people to hardwareHow can the nimble MSPs compete with the big companies when it comes to recruitment? And how does your company culture play an essential role in attracting, and retaining, top talent?
Highly skilled people aren't the only thing in short supply - The current shortage of hardware is adding to the pressure MSPs are feeling...
Brendan and Nick discuss these key issues facing MSPs in this week's episode.
2022-04-1026 minInsights as a Service17 - Low cost 10Gbps fibre without the complexityEnable complete utilisation of the cloud by taking the breaks off your client WANs. Kurt Rodgers, Network Strategy Manager for Chorus, NZ's largest fibre carrier, joins us to talk Hyperfibre, the 10Gbps access FttP service that is low cost and takes the complexity out of hyperscale connectivity.
2022-04-0346 minInsights as a Service16 - What Teams Phone lacksNot sure whether Teams Phone is the fit for your clients? Wondering how to scope it? In this episode, Brendan & Nick walk through the features, breaking each section into small digestible bits with just a hint of DJ horn.
2022-03-2734 minInsights as a Service15 - How to differentiate your MSP with Nigel MooreThis is part 2 of the in-depth conversation between Brendan and Nigel from The Tech Tribe. Nigel shares his MSP Sales and Marketing experience from helping more than 3000 MSPs around the world. How to differentiate your brand in a commoditized market and where Voice fits in a service offering, along with privacy and security matters.
2022-03-2045 minInsights as a Service14 - Empowering MSPs to grow, scale and operate more effectively - with Nigel MooreThis week Brendan had a chat with Nigel Moore from The Tech Tribe! He has worked in a MSPs, owned one himself, and of course, now has this community that's empowering MSPs to grow, scale and operate more effectively.
This episode is Part One of their conversation.
2022-03-1342 minInsights as a Service13 - Is voice a good fit for MSPs?Voice enables MSPs to limit churn and drive revenue, but it can also introduce complexity to provisioning, support and billing processes. In this episode Brendan and Nick run through the pros/cons and the ways that voice can be incentivised for all stakeholders to get the best possible outcomes for all involved.
2022-03-0620 minInsights as a Service12 - Get your pricing rightPricing and marketing are joined at the hip. Ron Wood runs Pricing Insight which, as the name suggests, helps some of Australia and NZ's largest companies define and implements pricing strategies. In this episode he talks with Brendan about the mistakes to avoid, the process to follow in order to set value based pricing, and how to align marketing efforts with your pricing strategy.
2022-02-271h 02Insights as a Service11 - Understanding 3CXIn this episode of the podcast, Brendan and Nick are having a solid look at 3CX. See what it can do, what it can't do, and how you can tell whether or not it's the right fit for your client's.
2022-02-2016 minInsights as a Service10 - Scaling up for a high value exitPaul O’Dwyer knows what gets businesses ahead. He has used the Scaling Up frame work to orchestrate his own high value exit and to build several brands he has been (or still is) involved with. He has also helped many other business owners work towards the same outcomes through his consultancy business, 20 Mile March. In this episode he runs though the need to think long term, why limiting your goals is important, defining and implementing strategy, and which metrics matter.
2022-02-1356 minInsights as a Service09 - When things go wrongNick and Brendan talk about the changes to Teams Calling, Microsoft price increases, what not to do when things go wrong, the power of retrospectives, and why Lightwire built a big red button.
2022-02-0627 minInsights as a Service08 - Agile for MSPsHave you heard of Agile but aren’t quite sure what it is or what it can do for your business? Tim Philips, an Agile and DevOps coach with over 15 years of experience from Unfuddle, joins us this week to get us all up to speed on how using Agile principles can get your projects delivered on time and within budget.
2022-01-3058 minInsights as a Service07 - How NZ's MSPs can prepare for OMICRONThis week on Insights as a Service, Nick and I are discussing the impact of OMICRON on the economy and the lessons learnt here in Australia, new laws and liabilities in the cybersecurity space, and Vocus partners with OneWeb to compete against Starlink.
2022-01-2326 min
Insights as a Service07 - How NZ's MSPs can prepare for OmicronThis week on Insights as a Service, Brendan is joined by Nick Phillips to discuss the impact Omicron has had on Australian businesses and what NZ MSPs and businesses can learn from that experience. Latest industry news is also covered, including new laws and liabilities in the cybersecurity space, and Vocus partners with OneWeb to compete against Starlink.
2022-01-2326 minInsights as a Service06 - Does NPS tell us anything useful?This week on Insights as a Service Nick and I are covering Telstra’s $2,5 million fine from the Australian Communications and Media Authority, NBN’s transition to the business space, and the real insights that are unlocked with customer surveys like the famed NPS score
2021-12-2328 minInsights as a Service05 - Navigating NZ's MSP space - insights and comparisons from the UKThis week on Insights of a Service we are joined by Markus McIver and Roman Paljk from Virtuoso where we talk about talent in the tech industry, the value of your reputation, and how genuinely caring can set your MSP apart from the competition.
2021-12-1648 minInsights as a Service04 - Why industry awards don't matter and how not to do a comparison pageA $300 million merger that will make Telstra "sh*t bricks", how not to do comparison pages, and we talk about why industry awards aren't worth the hassle.
2021-12-1237 minInsights as a Service03 - Zack Levy talks buying into an MSP, driving sales through AWS, and big business cultureZack Levy worked in legal and commercial roles within some of the biggest IT companies going around before buying into, and subsequently running, Strut, an IT company that had big goals. He talks to us about how he engineered the buy in, and how a 10 year plan turned out to be very different than he thought when Deloitte came knocking.
2021-12-051h 07
Your Iconic ImageYour Iconic Image : I.T. to Reality StarWes HarperLightWire, Inc.Wes Harper is the owner and President of LightWire, Inc. LightWire is an IT services company commonly referred to as a MSP (managed Service Provider). They provide IT support to small and medium size businesses across the Triangle and throughout the US. Wes started the company in 1996 and has grown it to employ 14 engineers and a small admin/sales staff.Wes is married and has 5 grown children. He has a passion for all things outdoors and is also a recurring cast member on...
2021-12-0127 minInsights as a Service02 - Getting your pricing right, big telco M&A news, and part 2 of 2 with Mike JenkinsA guide to setting the right price for MSP products/services, we run through who's buying who in the telco world, and we have the 2nd half of our chat with Mike Jenkins, CEO and co-founder of The Instillery.
2021-11-2839 min
Scale Your Small BusinessSurvival of the Fittest: Operating an Evolving Business w/ Wes HarperWelcome back to the Scale Your Small Business Podcast with your host, Jillian Flodstrom. This week, we’re having a discussion with a true survivalist and business owner, Wes Harper. Wes has appeared three times on Discovery Channel’s hit show, Naked and Afraid, and is the President of a successful IT solutions operation, LightWire, Inc. The show Wes appeared on, Naked and Afraid, is an exercise in true survivalism. Dropped in a remote area with little resources (and no clothes) to survive with a partner for upwards of 40 days. This test of physical strength is onl...
2021-11-1629 minInsights as a Service01 - Growing a business from 2 to 200 in 8 years, Australia thwarts Chinese influence, and key industry newsIn this episode we cover off on key industry news, do a deep dive on the Australian Government backed purchase of Digicel Pacific by Telstra, and sit down with Mike Jenkins (CEO & founder of The Instillery) to learn about how he grew a 2 person start up to 200 staff within 8 years.
2021-11-1240 min
Space Is The Place By Ray La SoulSpace Is The Place - Mixed By Qamar Sol DSR 29-10-2021Every Friday at 21:00 CET www.dreamstreamradio.nl
In the mix by Qamar Sol
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Support Qamar Sol / Ray La Soul:
Bandcamp : qamarsol.bandcamp.com/releases
Facebook : www.facebook.com/qamarsolmusic
Instagram : www.instagram.com/qamarsolmusic/
SoundCloud : @qamarsol @raylasoul
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Tracklist:
01. Serge Geyzel & Karsten Pflum - Margrethe II
02. Arsonist Recorder - Vaxxer
03. Arsonist Recorder - Oxidant
04. Zodiac Childs - Breach
05. Qamar Sol - Living In A Narco State
06. Nexus 23 - Overdose
07. Sync 24 - The Arrival
08. No Nuclear - Torture Chamber (Detroit's Filthiest remix)
09. The Advent & Zein Ferreira - Strangeform
10. Lloyd Stellar - Forsaken Emotions
11. Lloyd Stellar - Cosmic Dust
12. TFHats - &roid
13. Cliff Dalton - The Rabbit With The Horsemask
14. Sync 24 - Lightwire
15. L...
2021-10-301h 01Insights as a ServiceIt's happening! Insights as a Service podcast is coming...A uniquely targeted podcast is coming, one that looks to make the MSP and telco market clearer for tech focused professionals.
2021-10-2600 min
The Munch Bunch PodcastALF expansion part 2 Dr Dave ShiraziWe snagged Dr Dave Shirazi for part 2 where he explains more in depth how ALF works. ALF stands for Advanced Lightwire Functional appliance. This episode is also available to view on our YouTube channel for Dr Shirazi's amazing presentation of his before and after cases and explanation of how ALF expansion works. Link here https://www.youtube.com/watch?v=RRpmKTjTBqY
Dr Shirazi does a simple to understand presentation of how to correct malocclusion using ALF as well as how our bite alignment effects the whole skeletal system. The jaw positioning effects the upper neck, which effects t...
2021-10-111h 04
Radar BlipsRadar Blips - Sept 2021So much good new music around/incoming, and more than I can fit into this Friday's show with Konerytmi. So....
Includes tracks from Sync 24's insanely stunning forthcoming album 'Inside the Microbeat', EPM's 20th Anniversary Compilation, new Deemphasis, and much more.
MAS 2008 – Enigma Communication (from ceni x nawal)
Nuklear Prophet - From the Hip (from ceni x nawal)
Nomadico - Electro Por Vida (from ceni x nawal)
Keith Tucker a.k.a. K1 & g13ck - RSGC2-18 (from ceni x nawal)
The Droid – Introspect
The Advent & Zein Ferreira – Strangeform (from Various Artists - EPM20)
Sync 24 – Lightwire
Paul Hierophant – Precision Agricultur...
2021-09-221h 49