Shows
CEOs and ABCsRob LoCascio (LivePerson, KID Company, UareAI): He Built A $6bn Business and Left To Start Over... Here's Why!Robert LoCascio went public at 33, helped invent web chat, and spent nearly three decades building LivePerson into a $6 billion company. What followed was not the ending he expected.
In this episode of CEOs & ABCs, Kevin Rice sits down with the founder of LivePerson for a rare and deeply honest conversation about leadership under extreme pressure, navigating macro events like the dotcom crash, 9/11, and COVID, and what happens when the greatest threat comes from inside the system. Rob opens up about activist investors, an unplanned exit from the company he built over 28 years, and the emotional toll that...
2026-01-0651 min
Shameless (T4L)How Do You Build Safe AI for Kids? LivePerson Founder ExplainsIn this powerful episode of The Shameless T4L Podcast, host Dzikamai Gangaidzo sits down with legendary tech founder Robert LoCascio, the man who invented web chat, built LivePerson into a global AI powerhouse, and survived the dot-com crash by sleeping on his office couch and refusing to give up.This conversation cuts through the noise and exposes the real difference between leaders who execute and leaders who make excuses.From losing his job at 24, to maxing out $50,000 of credit cards, to taking LivePerson public in 2000, to finally building Eternos AI designed to preserve human...
2025-12-1256 min
Get Paid with Manny Medina“VCs wanted us to build an LLM. We said no” | John Sabino (LivePerson)John Sabino stepped into LivePerson as CEO facing a perfect storm: financial distress, harsh investor criticism, and a company that had "lost its way" trying to build the world's best LLM. Within weeks, major investors were telling him his strategy wouldn't work and that the company wasn't mentioned in critical industry reports."You have to have the wherewithal and the courage to say, I'm not doing that. I'm going to try this first."His response was to refocus on LivePerson's core strength - 30 years of orchestration expertise - while pioneering what became an industry standard...
2025-09-1950 min
Profiles in RiskDavid Serna Perez, Account Executive at LivePerson - PIR Ep. 721David Serna Perez, Account Executive at LivePerson, they are an AI native company that has developed two AI agent assistant for the underwriter. They are mainly focused on MGA and underwriting teams. One is focused on MGA underwriting teams and the other one is focused on reinsurance brokers and underwriters. A great conversation with an experienced AI practitioner who really gets insurance.David Serna Perez: https://www.linkedin.com/in/david-serna-perez-42825689/LivePerson: https://www.liveperson.com/Video Version: https://youtu.be/hkgQBYYpob4
2025-08-0848 min
AI News DailyOpenAI Partners with US Government, Researchers Expose Google Gemini Flaw, LivePerson Expands Google Cloud Partnership, Rillet Secures 70 Million Funding, and more...(0:10): OpenAI Offers ChatGPT Enterprise to US Government for $1 in Landmark AI Partnership(2:06): Researchers Uncover 'Promptware' Attack on Google Gemini: Smart Home Vulnerability Exposed(4:19): LivePerson Expands Google Cloud Partnership to Revolutionize AI-Driven Customer Interactions Amid Financial Challenges(6:31): AI Startup Rillet Secures $70M, Valuation Soars to $500M Amidst Accounting Revolution(8:45): First Successful Animal Trials of Chinese AI-Powered Surgical Robot Revolutionize Autonomous SurgeryTo subscribe visit https://www.brief.news.For more updates in your inbox each morning visit www.brief.news.
Image credit: Washington Technology
2025-08-0711 min
Generation AI: Automating Better BusinessHow to Avoid the Billion-Bot Fallacy in CXIn a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience?In this episode, we’re joined by John Sabino, CEO of LivePerson, to discuss how data and generative AI are revolutionizing customer interactions—without falling into the trap of over-automation. John shares insights on how integrating CRM, ERP, and marketing systems can create personalized, seamless customer journeys.We’ll also dive into the "crawl, walk, run" approach to AI adoption, explore how brands are using AI to deliver hyper-personalized service, and highlig...
2024-12-2435 minGeneration AI: Automating Better BusinessFrom Mortgages to Diamonds: AI-Powered Personalization in SalesThis week, we present an interview from Spark, LivePerson's signature product launch event, exploring how AI is revolutionizing sales and marketing with two industry leaders: Chris Moloney, CMO at Mr. Cooper, and Madhura Deshpande, VP of Digital Shopping and Sales at Signet Jewelers. They’ll share how they’re leveraging LivePerson’s AI solutions to transform customer interactions—whether it's through personalized chat, voice AI, or real-time data insights. From driving sales to creating standout customer experiences, Chris and Madhura reveal how AI is delivering real, measurable results.Join us as we discuss:How Mr. Cooper and Signet use AI f...
2024-12-1017 min
Best Story WinsHow to Blend AI and Emotional Storytelling with Dan Levy of LivePersonGreat marketing is born at the intersection of art and science, where strategy effectively meets creativity.In this episode, we chat with Dan J. Levy, Senior Director of Product Marketing, Content, and Communications at LivePerson, to uncover the sophisticated mechanics behind brand storytelling in conversational AI.Dan shares his expert approach to weaving compelling narratives that resonate deeply with audiences, ensuring messaging aligns seamlessly with customer values. He reveals why LinkedIn remains an unparalleled platform for fostering authentic connections in the B2B space and explains how to leverage emotional intelligence to drive decision-making in a...
2024-11-2938 minGeneration AI: Automating Better BusinessGeneration AI LIVE: Frost Bank Takes the Stage at Money 20/20In this special episode, host Nirali Amin is coming to you live from the Money 20/20 conference in Las Vegas with special guest Laura Miller, EVP of Consumer Strategy and Digital at Frost Bank!With over 20 years of leadership experience at Frost, Laura shares how her work with AI and automation is empowering agents to work smarter, go deeper with customers, and provide the outstanding human-to-human support Frost is known for. Recorded on the ground at the world’s leading financial conference, this episode explores how AI simplifies tasks so agents can navigate high-pressure situations with ease. Laura also di...
2024-11-2634 minGeneration AI: Automating Better BusinessHow Do I Choose AI Vendors that Actually Fit My Strategy?As generative AI rapidly evolves, it’s rewriting the rules for how businesses innovate and compete. In today’s episode, host and LivePerson solutions expert Nirali Amin welcomes Dan Miller, founder of Opus Research, whose work as a leading analyst defined the very meaning of “conversational commerce.” Together, they explore the game-changing impact of generative AI, including why Dan thinks taking more time to plan strategically can help us fully grasp and integrate this evolving technology. He also explains how different kinds of tech providers fit into business strategies, plus the importance of a long-term, adaptable mindset to stay ahead.
2024-11-1237 minGeneration AI: Automating Better BusinessWhat’s the Formula for Successfully Integrating AI + CX?When effectively leveraged for customer service, AI can transform every interaction into a smarter, faster, and more personalized experience.In this week’s episode, host Ruth Zive sits down with Natalie Romano, Global Sales Leader at Avaya. With over 20 years of expertise in the contact center world, Natalie offers a 360° view into how AI is reshaping customer connections for some of the world’s best-loved brands. Tune in for her insights on how AI is driving innovation in customer service, as well as the essential balance between pushing boundaries and acting responsibly.Join us as we discu...
2024-10-2925 minGeneration AI: Automating Better BusinessCan AI Provide a Luxury-Level Customer Experience?It may come as a surprise, but today even the most high-end brands in areas like the jewelry industry have discovered ways to harness AI to reshape customer engagement — all while keeping their sparkle.On today’s episode, host Ruth Zive is joined by Darren Degiorgio, Director of Client Services at Tiffany & Co. to discuss how AI and automation are supporting white-glove customer journeys. With over 30 years of experience and more than a billion dollars in sales, Darren shares how he’s transforming Tiffany’s customer interactions across platforms like Apple Messages and WhatsApp. Ruth and Darren also explore...
2024-10-1537 min
Digital Marketing TodayReshaping Digital Dialogues: The Innovations of LivePerson and LiveRampWelcome to Digital Marketing TodayIn the latest episode of Digital Marketing Today, we dive into the cutting-edge advancements from two industry giants, LivePerson and LiveRamp. Join us as we explore how these companies are reshaping the landscape of digital marketing through groundbreaking technologies.Spotlight on LivePersonOur discussion kicks off with LivePerson, which has recently been celebrated in the G2's Fall 2024 Grid reports. Achieving high marks across several crucial categories such as Customer Self-Service, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat, LivePerson exemplifies excellence in AI-driven solutions. These tools are...
2024-10-0804 min
The Dave Gerhardt Show (from Exit Five)#175: Strategy | Enterprise Pipeline Growth and Channel Optimization Strategies with Ruth Zive, 3x CMO and Current CMO at LivePersonDave is joined by Ruth Zive, CMO at LivePerson, who shares her journey in marketing leadership across tech and nonprofits. Ruth talks about aligning marketing and sales teams and navigating enterprise marketing.Ruth and Dave cover:How to align marketing and sales teams by focusing on shared goals and accountability for pipeline outcomesThe best-performing marketing channels for driving enterprise pipeline — including SEO, email, and eventsInbound and outbound strategies in enterprise sales and how they work together to build a successful pipelineTimestamps(00:00) - - Intro to Ruth
(06:11) - - Work-Life Balance as a...
2024-09-1250 minGeneration AI: Automating Better BusinessSeason 2 Finale: How to Get ROI Out of AI Right NowWith our second season of Generation AI coming to a close and an exciting third season on the horizon, it’s time to take stock of what we’ve learned from our incredible guests — and where AI and CX are going next. In this Season Two Finale, your host Ruth Zive sits down with John Sabino, LivePerson’s CEO, to dig deeper into conversations started by our all-star lineup of guests, including leaders from BNY Mellon, Northwestern Mutual, Ancestry, IBM, Simpler Media Group (CMSWire), and many more.Ruth and John tap into these discussions, as well as John’...
2024-08-2041 minGeneration AI: Automating Better BusinessWhere's AI's "Wow" Factor in Customer Service?Cutting through the hype around AI is one thing, but leveraging AI when your entire job is truth-telling is quite another! On this week’s episode, your host Ruth Zive speaks with Dom Nicastro, Editor in Chief at Simpler Media Group, who shares insights drawn from his career as a journalist observing and reporting on AI’s role in customer service, marketing, and personalization. While he’s still waiting for the “wow”-worthy use case for AI in CX, Dom dives into the areas where AI is truly making a positive impact today, as well as the areas where enterprises need to st...
2024-08-0636 minGeneration AI: Automating Better BusinessBusiness 1st, Tech 2nd: How IBM Solves AI ChallengesAs the old saying goes, simplicity is the ultimate sophistication. Getting the true ROI of AI isn't about abstract visions or hypercomplicated methodologies — it's about helping humans solve concrete business problems with actionable outputs.This week, your co-host Joe Bradley sits down with Andrea Dobrindt, AI/ML and Generative AI Automation Competency Lead at IBM. Andrea’s extensive experience in life sciences and consulting have laid the foundation for her work at IBM, where she helps both external clients and internal teams marry AI knowledge with domain expertise to tackle complex challenges.Join us as we discuss:The...
2024-07-2329 minGeneration AI: Automating Better BusinessWhat Will it Take to Democratize AI for All?When it comes to AI for business, can the spirit of innovation exist alongside the spirit of democracy? Can the latest tech manage to be transformative and profitable — while also being widely accessible to all kinds of organizations? This week, your co-host Ruth Zive speaks with Chris Miller, VP of Product Growth and AI at HubSpot, about AI as a force for democratization in the world of product development, marketing, and the creative arts. Chris shares his thoughts on how generative AI makes advanced technology accessible and cost-effective for businesses of all sizes, fostering creativity and innovation.
2024-07-0932 minGeneration AI: Automating Better BusinessWhy Starting Small with AI Can Lead to Huge BenefitsAI continues to expand our horizons—but all its promise means nothing if it doesn’t circle back to the most important thing: customer experience.This week, host Ruth Zive speaks with Joe Wang, Director of Customer and Community Experience at Ancestry. With a rich professional background spanning top tech companies like Yahoo, Alibaba, and Upwork, Joe shares his unique insights on integrating AI into CX, the lessons learned from being an early adopter, and the trends and developments that tech professionals should be excited to tackle.Join us as we discuss:Using small-scale tests to c...
2024-06-1828 minGeneration AI: Automating Better BusinessCan Data Science Translate Business Problems Into Equations?This week, Sushma Niwalkar, Senior Director of Customer Centric AI at Northwestern Mutual, joins your co-host Joe Bradley to share insights gleaned from decades of experience as an AI strategy leader in B2B and B2B2C — as well as her role implementing AI solutions within the financial industry. Sushma’s passion for advanced data science has helped her enhance customer experience and drive alignment among critical stakeholders, and she’s sharing lessons learned that apply across industries.Discussed in today’s episode:How AI enhances advisor-client relationshipsThe role generative AI can play in financial planningStriking a balance...
2024-06-0424 minGeneration AI: Automating Better BusinessWhat AI Lessons Can We Learn from the Energy Sector?Energy is, quite literally, what allows our societies to run the way they’re supposed to. So it should come as no surprise that our top tech minds are finding ways to harness the potential of AI to aid energy companies and consumers alike. This week, co-host Joe Bradley is joined by Sreedhar Sistu, VP of AI Offers at Schneider Electric, to uncover how AI is revolutionizing the way energy is consumed and regulated — and what lessons the industry has for AI and CX on a wider scale. From microgrids and smart homes to virtual power plants, Sreedhar and...
2024-05-2119 minGeneration AI: Automating Better BusinessCan AI Increase Time to Value by 100x?“People are thinking how leaps are coming much faster. In the past, we would think that it takes 3-5 years for technology to be adopted. AI is accelerating this 100 fold.”Today, Gaby Koren, Chief Revenue Officer at Dataloop AI, joins Ruth to discuss all things AI and CX. Gaby brings nearly three decades of expertise in driving business growth and better customer experiences at roles across companies including Glassbox, Twiggle, NICE, and more. Ruth and Gaby discuss AI’s transformative impact on their careers and the overall business environment, including how to balance innovation and regulation.Join us as we...
2024-05-0727 minGeneration AI: Automating Better BusinessHow to Position AI to CustomersThe heart and soul of any successful business is the overall customer experience. Many believe that for this to be successful you must be able to interact with an actual person, But what if AI has become the new employee? How could this affect our jobs?To give us better insight on AI customer service, co-host Ruth Zive spoke with Nir Galpaz, Group Vice President of Technical Services and Support at 8x8. The two shed light on how AI augments human skills, improves the customer experience, and impacts the ever-evolving job landscape. It's all about bridging the gap...
2024-04-0929 min
CX FilesNirali Amin - LivePerson - The State Of Customer Conversations And The AI GapNirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US. LivePerson recently published a report focused on the state of customer conversations and the emerging "AI gap" between the willingness of customers to use and accept AI customer service solutions and the willingness of executives to roll out these solutions. This gap points to a bigger picture that is focused on the digital transformation of customer service processes. Mark Hillary called Nirali to talk about the research and the bigger picture for tech solutions in customer service today.
2024-04-0431 minGeneration AI: Automating Better BusinessHow Is AI Revolutionizing the Financial Sector?No matter what industry you work in, data is all around you. Understanding and harnessing that data is essential to unlocking your organization’s full potential.This week, Ranjeeta Bhattacharya, Senior Data Scientist at BNY Mellon’s AI Hub, joins Joe to discuss data science, its many applications, and the most important skills for success in the field. Ranjeeta’s current focus is on data science’s role in the financial sector, and she brings plenty of sharp insights into the importance of diverse backgrounds and skill sets for data scientists — as well as the challenges of applying innovation...
2024-03-2629 minGeneration AI: Automating Better BusinessHow Can We Create “Legendary” Customer-Facing AI?Let’s be honest, not every customer experience is created equal. But what separates a brand that lasts the test of time from a brand that only creates superficial connections? With studies showing that consumers are concerned about how businesses are using AI to engage with them, it’s time to think critically about what makes a customer experience feel “legendary.” Justin Gonzalez, most recently Director of Customer Empowerment at Square, says that these experiences only come about when AI and automation are used in service of caring about customer needs — and creating memorable experiences in every interaction. J...
2024-03-1227 minGeneration AI: Automating Better BusinessSeason 2 Kickoff: Why Are Consumers Still Skeptical of AI?Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we're leveling up for Season 2. To kick off this new slate of episodes, your co-hosts Ruth Zive (CMO, LivePerson) and Joe Bradley (Chief Scientist, LivePerson) break down the emerging “AI Gap” between businesses and their customers when it comes to using artificial intelligence to engage with one another.Also new to Season 2: our “Hype It or Hate It?” segment, which puts 60 seconds on the clock for a rant about what’s going great or what’s fa...
2024-02-2734 minGeneration AI: Automating Better BusinessBonus Episode: Who Governs AI – and Our Culture?Great news: Generation AI is coming back for Season 2! While we prepare for our next season, please enjoy this illuminating bonus episode, in which Joe interviews Ori Freiman from McMaster University's Digital Society Lab and the Centre for International Governance Innovation's Digital Policy Hub.There is no lack of societal concern around the advent of AI in our everyday lives. Its influence on the cultural fabric of our world is becoming more and more advanced each day. AI can cause conflict, but it can also be used to help solve disputes and build consensus. So how do we...
2024-02-1321 minGeneration AI: Automating Better BusinessWho Governs AI – and Our Culture?There is no lack of societal concern around the advent of AI in our everyday lives. Its influence on the cultural fabric of our world is becoming more and more advanced each day. AI can cause conflict, but it can also be used to help solve disputes and build consensus. So how do we parse out how to use AI — and who makes the rules over how it is governed and regulated?Ori Freeman, Fellow at Center for International Governance Innovation, joins the podcast to discuss the impact of AI-generated content on culture, the challenges in regulating tech gi...
2024-02-0621 minGeneration AI: Automating Better BusinessAI Year in Review: Breakthroughs in CX, Ethics, And CreativityTo close-out a truly remarkable year in AI, and looking ahead to next year, our hosts, Ruth Zive and Joe Bradley reflect on the year’s most pressing questions and exciting breakthroughs in the space. They highlight how customers, employees, and brands have benefited, as well as their predictions around the ongoing impact on businesses going forward.Join us as Ruth and Joe discuss:The profound impact of AI on customer service, from augmenting human activities to the economic considerations surrounding big language models vs. smaller, data-trained models for decision-makingThe evolution of ethics in AI development — and the pers...
2023-12-1225 minGeneration AI: Automating Better BusinessAI's Role in Reshaping Manufacturing & ProductionAI is becoming rapidly accessible in so many industries and shaping the way they do business. But how is AI reshaping the manufacturing workforce?Dr. Roey Mechrez, Head of AI, EMEA GM at Tulip Interfaces, joins Ruth and Joe to discuss how a 9-year-old company, founded by graduates of the MIT Media Lab, is using a no-code platform to revolutionize shop flow operations and empower frontline workers with AI capabilities. Join us as they get into:Addressing manufacturing challenges through a no-code platform and the democratization of AIAI's impact on jobs, and how the trajectory...
2023-11-2829 minGeneration AI: Automating Better BusinessAI Regulation, Integration & More with with TechCrunch’s Ron MillerIs AI regulation stifling innovation, or is it the key to a responsible tech future? How are established incumbents and newer players like OpenAI and Anthropic shaping the AI landscape? We get some insights to these questions and more industry insights, with special guest Ron Miller, Enterprise Reporter at TechCrunch.Ruth, Joe and Ron discuss::The evolving AI market as a consumable service for enterprisesThe integration of generative AI into software platforms and its impact on enterprise technology.The challenges and opportunities of AI regulation, intellectual property concerns, biases, and their effects on innovation in the field.
2023-11-1523 minGeneration AI: Automating Better BusinessUndefined Space: How Alvaria is Using AI as a CX OpportunityWe have been inundated with suggestions on how AI can help streamline specific tasks at work, maximizing efficiency where we need it most. But there are also wider undefined spaces, like those in Customer Experiences, where AI is ready to be leveraged for greater personalization.Jeff Cotton, Chief Executive Officer at Alvaria, and Darrell Kelly, the company's Chief Strategy Officer, share their extensive expertise and unique perspectives on leveraging emerging technology to improve both human and organizational performance. They offer a look into the unexpected possibilities of AI-generated content, and how AI and humans collaborating together can create...
2023-11-0735 minGeneration AI: Automating Better BusinessAI Transformation at Virgin Media: Meeting Customer NeedsPersonalization and efficiency are often pitted against one another. But with the massive efficiency benefits offered by automation, businesses can capitalize on non-traditional personalization initiatives without sacrificing time or productivity.Chris Huggins, Head Of Conversational Commerce at Virgin Media joined the show to dive into how you can leverage data and automation to connect with your customers on a deeper level, align with company objectives, and create resilience in the face of failures to build a successful digital-first strategy.Join us as we discuss:Leveraging behavioral signals for enhanced UX, including improving AI chatbots How to...
2023-10-2430 minGeneration AI: Automating Better BusinessIBM's AI Odyssey: A Structured Approach to Scaling AIAI and automation are being adopted across industries — but how they are chosen, designed and implemented varies. Where one company automates, another may face ethical risks that outweigh the benefits. For example, finance and health organizations are leveraging AI much differently than those in retail.Shobhit Varshney, VP and Senior Partner, Americas AI GenAI IoT Lead at IBM, joins the show to discuss large-scale AI and automation deployment, things to consider when building out tech and how to manage systems within ethical and regulatory constraints.Join us as we discuss:Strategic AI development, deployment and integration Th...
2023-10-1031 min
In AI We Trust?Xuning (Mike) Tang (Verizon), Diya Wynn (AWS), and Catherine Goetz (LivePerson): How can companies responsibly integrate AI into their businesses? (Part 1)In this week’s special episode of In AI We Trust?, we interview three of our EqualAI Badge Program alumni—Xuning (Mike) Tang (Verizon), Diya Wynn (AWS), and Catherine Goetz (LivePerson)—to discuss their journey’s in the responsible AI field, share their highlights from the EqualAI Badge Program and AI Summit, and underscore the main takeaways from our co-authored white paper: An Insider’s Guide to Designing and Operationalizing a Responsible AI Governance Framework.
2023-10-0338 minGeneration AI: Automating Better BusinessSolving Bottlenecks with the Power of AIAI’s analytical and predictive capabilities can help management teams solve a plethora of daily dilemmas — such as pinpointing and eliminating bottlenecks. Jeff Moloughney, CMO of Digital AI, joins Ruth and Joe to discuss AI’s problem-solving ability in real, human terms. The value of AI is undeniable, but not everyone understands how to best use it. With better communication, AI is set to amplify automation in a way we have never experienced.Join us as we discuss: Problem-solving with AIClearing bottlenecksHow AI can better fuel automation Creating realistic, humanized discussions via AI
2023-09-1925 minGeneration AI: Automating Better BusinessFuture Blindness: Charting AI’s Creative, Ethical FutureGenerative AI is now in a state equivalent to that of the internet in 1996 — while promising, we’ve still got a long way to go in terms of growth, innovation, and application. Bjorn Austraat, SVP of AI Acceleration at Truist Bank joins Ruth and Joe to talk about the future of AI and augmented human capabilities. Where we once never doubted whether or not something was human-generated, we will soon see a future where AI generates truly astonishing creative elements. Likewise, as AI is being further integrated throughout industries such as finance, there is an increasing need for huma...
2023-09-1232 min
DesignRush PodcastHow To Build High Performing Marketing Teams | Ruth Zive of LivePersonWelcome back to DesignRush Podcast! In this week’s episode, we spoke to LivePerson’s Chief Marketing Officer Ruth Zive about the biggest marketing game changers, how to create and lead high-performing teams, and what’s to come with AI.
From working in nonprofits to crafting a career in the world of B2B enterprises, Ruth walks us through the tips and tricks that got her to where she is today.
2023-09-0837 min
DesignRush PodcastHow To Build High Performing Marketing Teams | Ruth Zive of LivePersonWelcome back to DesignRush Podcast! In this week’s episode, we spoke to LivePerson’s Chief Marketing Officer Ruth Zive about the biggest marketing game changers, how to create and lead high-performing teams, and what’s to come with AI. From working in nonprofits to crafting a career in the world of B2B enterprises, Ruth walks us through the tips and tricks that got her to where she is today.
2023-09-0837 minGeneration AI: Automating Better BusinessData Empowered: AI’s B2B Sales and Strategy ImpactThe heart of any successful business is good data. But in an ever-more competitive digital environment currently exploding with innovation, data has to be more than just “good.”. Fortunately, AI is just the right tool to gather, sort, analyze and deliver the right data your organization needs, at the right time, within the right context. We spoke with Henry Schuck, CEO & Founder at ZoomInfo about the evolution of data’s impact on business, the systems used to leverage it, and the critical role AI is already beginning to play in keeping the upper hand against the competition.J...
2023-08-2929 minGeneration AI: Automating Better BusinessHype, Rabbit Holes & Sleepless Nights: Balancing AI & CreativityWe’ve reached a tipping point when it comes to AI. Over the past few decades, AI has shifted from a promise to a democratized tool accessible to almost anyone with an internet connection. While the hype is calming down, there seems to be no similar slowdown in AI adoption. While many have raised concerns about AI, there’s no concern quite like that of creative endeavors. Will AI devalue and automate human art?According to our guest Vittorio Banfi, Co-Founder at Tailor, the answer is a resounding ‘no.’ Instead, AI systems will be leveraged to empower...
2023-08-1526 minGeneration AI: Automating Better BusinessThe AI Journey: From Hype to RealityTake one look at social media and you’ll see it—professionals from every industry engaged in excited discourse about AI and the tech behind it. Buzzwords fuel hype as people hungrily consume data and news in an attempt to understand what this technology is, how it works and how it affects them.In this episode, we spoke with Jessica Popp, a CTO who successfully grew a Series C Startup and global product in the Conversational AI space. According to Jessica, we’re still in the early stages of AI where hype often overpowers pragmatism. But when the focus...
2023-08-0128 minGeneration AI: Automating Better BusinessGeneration AI: Demystifying a New Era of Artificial IntelligenceAI has captured the attention and imagination of people around the world. Regardless of age, experience or industry, a major shift has happened in regards to AI transformation — it’s become real in our everyday lives.LivePerson’s Ruth Zive, Chief Marketing Officer and Joe Bradley, Chief Scientist join together as hosts to kick off the very first episode of Generation AI — a show intended to cut through the noise and deliver real information and applications in today’s exciting tech-powered world.Join us as we discuss:
2023-07-1820 minGeneration AI: Automating Better BusinessBeyond Black Mirror: Illusion, Ethics and Responsible AINefarious criminals watching your every move, a system of social ranking that decides your life’s path, tech as a tool for healing and connectivity — pop culture from Black Mirror to iRobot to Blade Runner have people excited (and scared) about the potential power AI delivers straight to our fingertips. But these references leave people with perceptions that may not be quite accurate according to Miriam Vogel, President and CEO at EqualAI and Chair of the White House's National AI Advisory Committee. Miriam joins us on the premiere episode of Generation AI to dive into what it takes to e...
2023-07-1833 minGeneration AI: Automating Better BusinessIntroducing: Generation AIComing soon from LivePerson... Generation AI: Automating Better Business is a new show for those who understand that the technology decisions of today will shape the world of tomorrow.Subscribe now and never miss an episode!
2023-06-2600 min
AI Studios with Natalia BurinaLeading AI Teams | Sonny Patel Product & Engineering Exec (LivePerson, Amazon, Microsoft)Sonny Patel is a tech executive who ran a team of 250 product managers and engineers at LivePerson. Before that, she ran a cross-functional org of designers, product managers, technical program managers and developers at Amazon. Sonny was also at Microsoft where she grew from an entry level product manager to a leader of leaders.Here's a written summary of our conversation. You can also listen to the audio version via SubStack, Apple and Spotify. Or you can check out the convo on YouTube. Rising to and Operating at Executive LevelCareer Breakthroughs I...
2023-06-211h 01
The Leader Show with Lou CarterA Deep Dive Into LivePerson's Cultural Landscape | With Robert LoCascioIn this episode of The Leader Show, the CEO of LivePerson, Robert LoCascio, shares strategies for fostering a positive company culture and aligning customer experience with the internal culture. Rob addresses challenges in maintaining a positive culture during growth and the shift to remote work, exploring potential solutions like a cultural competency grid.
2023-05-2332 min
Quarto AtoAtendimento na pandemia [LivePerson] #098Quem conta a história deste episódio é o André Ferreira, diretor de Vendas LatAm da LivePerson. Lembra como era o atendimento antes da pandemia? Você ligava para a empresa e alguém no call center atendia. Na pandemia, tudo mudou. Você percebia que aquele atendente estava em casa. Recém-chegada ao Brasil, a @LivePerson foi uma das empresas que trabalharam nessa operação. A jornada cheia de desafios foi contada pelo diretor de vendas para Latam, André Ferreira. Apresentação: Cassio Politi https://www.linkedin.com/in/cassiopoliti/. Perfil do convidado no LinkedIn: https://www.linkedin.com/in/andremdferreira/. Site da empre...
2023-03-1318 min
Collab TrendsAndré Ferreira, Gerente Latam da LivePersonO convidado de hoje é André Ferreira, diretor de vendas da América do Sul da LivePerson, empresa global de tecnologia que desenvolve software de Inteligência Artificial para comunicação entre marcas e clientes. PhD em engenharia de produção na Escola Politécnica da USP, também estuda processos psicológicos envolvidos no uso de tecnologias de IA e na área de vendas de tecnologia. André é professor de Estratégia, Gestão de Tecnologia e IA. Antes de atuar na LivePerson, implementou projetos de IA em diversas empresas como Telefonica, Oi, Bradesco e Itaú.
2022-12-2036 min
Driven by Data: The PodcastS2 | Ep 50 | Conversational AI with Joe Bradley, Chief Scientist and SVP Data Science & ML at LivePersonIn Episode 50 of Season 2, of Driven By Data: The Podcast our CEO Kyle Winterbottom is joined by Joe Bradley, Chief Scientist SVP Data Science & ML at LivePerson, where they discuss Conversational AI, which includes;What the business benefits are of Conversational AIHype V Reality of Conversational AI Who is doing it versus who isn't and why How organisations know when they are ready to implement thisThe Pros and Cons of Conversational AI & Personalization The relationship between Conversational AI & Personalization How it differs from building a general DS/ML capabilityThe learnings of working at mammoth brands such as Nike...
2022-09-1357 minIn AI We Trust?Joe Bradley (LivePerson): How much 'rat poison' is in our AI and can AI be more "human"?Joe Bradley is the Chief Scientist at LivePerson, a leading Conversational AI company creating digital experiences that are “Curiously Human”, powering nearly a billion conversational interactions monthly in their Conversational Cloud. In this episode, Joe shares the broad lens he brings to his work in AI. He discusses the interconnectedness between AI and humanity, and his work at LivePerson to develop “empathetic” AI systems to help brands better connect with their customers. Joe addresses his experience in the EqualAI Badge program and basic challenges in reducing bias in AI, from determining what to measure to whom to consider when evaluati...
2022-08-2452 min
VUX WorldScaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePersonMeredith Schulz has scaled LivePerson's conversation design practice from 3 to 12 people in the last couple of years. As the Sr Conversation Design Manager, Meredith has barrels of experience in conversation design best practice and tons of learnings on what it takes to grow your team successfully. Meredith and I will be chatting about key considerations and learnings for scaling a conversation design team: process and principles, governance and management, documentation and artefacts, design and development overlap, roles and responsibilities, channels and design nuances, readiness and optimisation and much much more.Up your CX maturity in this...
2022-08-191h 00
The Breakthrough Hiring Show: Recruiting and Talent Acquisition ConversationsEP 12: Monica Pool Knox, Chief People Officer and Board Director - ex: Microsoft, Twitter, PepsiCo, LivePerson, Sony, CBS, VerizonMonica Pool Knox, Chief People Officer and Board Director - ex: Microsoft, Twitter, PepsiCo, LivePerson, Sony, CBS, Verizon, and more - joins host James Mackey to discuss how the talent pool has become global and ultra-competitive, the data doesn’t support the narrative of a “Great Resignation”, candidates have a tendency to join a company where they have existing relationships, and a lot more!Episode Chapters:00:15 Who is Monica Pool Knox01:40 What’s impacting the talent acquisition function right now03:25 Role of HR has evolved into helping people deal with...
2022-05-1233 min
Tech Awayשנ"צ ביום עבודה? יותר מלגיטימי! | פרק 4 עם חגית מלול Head of Operations and Chief of Staff ב-LivePerson שנ"צ ביום עבודה? יותר מלגיטימי!חגית מלול, Head of Operations and Chief of Staff ב-LivePerson, בראיון כנה על החלוציות של החברה בהחלטה לסגור את המשרדים במרץ 2020 ולהשאיר את המפתח. היא משתפת בכלים בהם השתמשו כדי להקל על העובדים עד כמה שניתן בקונסטלציית העבודה החדשה, ביתרונות המובהקים שנבעו מהצעד האמיץ ובתובנות שהביאו אותם לחדד ולייעל את המודל. כיום, מודל העבודה החדשני שלהם, אמנם לא עונה להגדרה "היברידי", אבל מתבסס על אמון, שקיפות ומדידת תפוקות. כך, מתאפשר לכל אינדיווידואל חופש בחירה מלא ואפילו שנ"צ מפנק כל עוד הוא בהלימה עם הצוות והמנהל שלו. פרק מעורר השראה על החלטות ניהוליות אמיצות ולמידה תוך כדי תנועה>
2022-03-0937 min
Sales Leadership PodcastEpisode 175: #174: Brandon Fluharty of LivePerson — Falling in Love with the Process of GrowthBrandon Fluharty is VP of Strategic Account Solutions for LivePerson. Brandon helps salespeople have the most successful years of their careers…not by focusing on specific sales techniques and tactics but more through designing and developing personal operating systems at an elite level. He’s learned HOW to ditch the grind and instead have personal growth that fuels elite performance…all while avoiding burnout. Be sure to connect with Brandon on Linkedin and to sign up for his newsletter to get all the resources Brandon has for sales leaders around the world.
2022-02-231h 00
The Alldus Podcast - AI in ActionE307 Joe Bradley, Chief Scientist, SVP Data Science & ML at LivePersonToday's guest is Joe Bradley, Chief Scientist, SVP Data Science & ML at LivePerson. Founded in 1995, LivePerson is a leading Conversational AI company who are creating digital experiences that are Curiously Human. Every person is unique and their technology makes it possible for companies to treat their audiences that way at scale.
Liverperson's customers, including leading brands like HSBC, Orange, GM Financial, can now meet consumers where they are across social media, messaging, email, voice and more. Nearly a billion conversational interactions are powered by their Conversational Cloud each month. Out of that comes a uniquely rich data...
2022-02-1624 min
Leaders of B2B Podcast - Interviews on Business Leadership, B2B Sales, B2B Marketing and Revenue GrowthShifting Your Mindset Towards Success In Sales with Brandon Fluharty of LivePersonBrandon Fluharty, VP of Strategic Account Solutions at LivePerson, shares a treasure of insight on the show. Fluharty talks about personal development revolving around mindset transformation.Fluharty has brought enormous success in B2B sales to LivePerson, bringing in 7-figure revenue. He admits that he once thought that being an introvert would be a disadvantage for him as a salesperson. Instead, with the right environment, aligning target accounts, a shift in mindset, and the ability to execute, he has transformed that into an advantage.Fluharty believes the current model of using playbooks and a standardized...
2022-02-0438 min
Smart Money CircleSmart Money Circle: Rob LoCascio, Founder and CEO, of LivePerson ($LPSN)Rob LoCascio, Founder and CEOof Live Person Inc. ($LPSN) and has been its chief executive officer since its inception in 1995, making him one of the longest-standing founding CEOs of a tech company today.
As the inventor of online chat for brands, Rob disrupted the way people communicate with companies around the world, removing the need for 1-800 numbers, long wait times, and endlessly scanning websites for information.
In 2016, Rob again led the company to the forefront of conversational commerce by making it easy for consumers to connect with brands on messaging via platforms including SMS, What...
2022-02-0343 min
Spark PlugMariam Reza, LivePersonMariam Reza is the Senior Vice President of Enterprise Solutions at LivePerson, which aims to make life easier for people and brands everywhere through trusted conversational AI. She is an expert in cross-functional collaborations, customer retention, global leadership, and customer success management. Mariam holds a Diploma of Customer Contact Leadership focused in Contact Centre Management from Customer Contact Solutions. Thanks for listening to Spark Plug -- find all our episodes at Sparkplug.audioSpark Plug is brought to you by SnowShoe.io, the leading provider of SparkLoyalty ...
2022-02-0238 min
The AI in Business PodcastOvercoming Hurdles to Making Conversational Interfaces Work - with Joe Bradley of LivePersonToday's guest is Joe Bradley, Chief Scientist, SVP Data Science & ML at LivePerson. Joe was previously the Senior Director for Data and Personalization Science at Nike before joining the team at LivePerson. In this episode, Joe breaks down how LivePerson approaches the conversational interface dynamic with their customers. Joe also discusses some of the challenges in getting to a genuinely conversational level and what's possible today. If you're interested in more NLP use-cases or want to learn more about chatbots or search-and-discovery, be sure to download our free PDF brief "The Executive Guide to NLP" at emerj.com/nlp1.
2022-01-0433 min
CRYPTO 101Ep. 405 - Driving Innovation for the World’s Future with Rob LoCascio of LivePersonIn this episode of CRYPTO 101, brought to you by Otis, we talk with Rob LoCascio of LivePerson about how his company is building up the future of the crypto customer experience, along with how his time developing on Web 1 has lead to a career of steady innovation over the last several decades.
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Guest Links:
https://www.liveperson.com/
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Show Links:
https://CRYPTO101podcast.com
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2021-12-2240 min
Gratitude Through Hard TimesMonica Pool Knox: Leading with HumanityThe world is riddled with uncertainty and challenges. We can let the uncertainty crush us or let the uncertainty propel us.One way to use uncertainty to propel us is to lead with humanity by giving grace, empathy, and understanding to the people around us.Monica Pool Knox knows how critical leading with humanity is.Monica Pool Knox oversees LivePerson's global human resources strategy — including leadership development, organizational effectiveness, talent management, total rewards, talent acquisition, people operations, and DEI — and focuses on continuing to align compassionate and ethical AI as a foundation of Live...
2021-12-1441 min
Sales Success StoriesPassion, Dedication and Detail Focused with LivePerson's Melissa GaglioneMelissa Gaglione was the top SDR at LivePerson until very recently being promoted to an Account Executive role. LivePerson is a computer software company whose mission is to make life easier for people and brands everywhere through trusted conversational AI. Melissa is an incredibly thoughtful and curious sales professional by nature. Her endless curiosity has led her to explore careers in education, media, and SaaS Sales. A yogi and meditation enthusiast, Melissa has taken the practices she learns and applies them to her day-to-day work life. She is super into habit building and is very detail-oriented and driven to...
2021-12-141h 35
CX TodayLivePerson Leverages AI CX to Support Travel IndustryCX Today's Carly Read hosts Jared Eisenlohr, VP of Retail, Travel & Tech, LivePerson.
2021-12-0713 min
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXPersonalization in a Post-Cookie Era with Amber Armstrong, LivePersonToday we’re going to talk about personalization in a post-cookie era. To help me discuss this topic, I’d like to welcome Amber Armstrong, Chief Marketing Officer at LivePerson Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-12-0323 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXPersonalization in a Post-Cookie Era with Amber Armstrong, LivePersonToday we’re going to talk about personalization in a post-cookie era. To help me discuss this topic, I’d like to welcome Amber Armstrong, Chief Marketing Officer at LivePerson Learn more about your ad choices. Visit megaphone.fm/adchoices
2021-12-0323 min
ON AIR: With Owen & JoshEpisode 26: Lauren McGuire – Head of EMEA Commercial Sales, LivePersonOur 26th guest is Lauren McGuire, Head of EMEA Commercial Sales at LivePerson. Our Founder & CEO, Owen Richards, and Lauren discuss how annoying is dirty data? Including:- Who Lauren McGuire is- Why is data so hard to get right and such a problem for go to market teams- How to overcome the myth of perfect data- How to identify if bad data is negatively effecting your outreach- How to measure data accuracy- Should SDRS be building their ow...
2021-12-0239 min
The Entre ShowEp 26: Founding Story of LivePerson, Inc. | Rob LoCascioOn this live episode, Michael Marra interviewed Rob LoCascio, the Founder & CEO of LivePerson Inc. (LSPN).As one of the longest-running Tech Founders in the world, he had an incredible founding story to share with us.His first company flamed out. Ended up sleeping on a couch inside a t-shirt shop and eating ramen while he built Live Person because he couldn't afford an apartment. He then grew that into a publicly-traded $4 Billion company that survived the dot com boom, 2007 market crash, covid etc. He's had to constantly pivot, reinvent himself and his company to...
2021-11-291h 00
All Things Considered CX with Bob AzmanRob LoCascio - LivePersonRob LoCascio is the founder of LivePerson, Inc. and has been its chief executive officer since its inception in 1995. As the inventor of online chat for brands, Rob disrupted the way people communicate with companies around the world, removing the need for 1-800 numbers, long wait times, and endlessly scanning websites for information. In 2016, Rob again led the company to the forefront of conversational commerce by making it easy for consumers to connect with brands on messaging via platforms including SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and even brand apps and websites. Rob's mission is to inspire and h...
2021-11-2933 min
Breakthrough BuildersFaith in the Future: Rob LoCascio @ Live PersonOne of the defining characteristics of this age of business is ambiguity. And to face that ambiguity with courage, we need to heed both ambitious visions of the future and the hard-earned lessons of the past. And you couldn’t ask for a better source of prescient ideas and valuable lessons than LivePerson CEO & Founder Rob LoCascio. He’s the rare tech entrepreneur who really may have seen it all.In his talk with Jesse, Rob discusses the ups and downs of his 25-year journey, revealing how he managed through the dot-com bubble, the Great Recession, and now...
2021-11-1732 min
The Jake Dunlap ShowThe Intraprenuer: 25 Years Of Learnings On Innovation From Rob LoCascioThis episode of The Jake Dunlap Show features Robert LoCascio, Founder and CEO of LivePerson. Growing up middle class with an entrepreneur father opened up Robert's eyes that the road to success is not a straight line.While financial insecurity produced his own insecurities, it also taught him about powering through uncertainty. He shares an anecdote of when he was in Prague when the Berlin Wall was still up.Robert realized then that what is true can only really be confirmed with your own eyes, a lesson which he has brought with him his whole...
2021-11-1124 min
Future of TechThe Future of A.I-Based Conversations, Joe Bradley, Chief Scientist, LivePersonMany of us have probably caught ourselves talking to the computer; perhaps, sometimes, even yelling at it. Now the computer can talk back. At first, that may seem daunting or even worrisome. But overall, it’s a good thing because it’s going to make our lives easier. Conversational A.I. has made great strides over the last ten years. As proof, look no further than the applications in commerce where many companies are already using chatbots. Despite these advancements, though, there’s still a long way to go to really get computers and people communicating effectively. On...
2021-11-0800 min
Programming Throwdown122 - Building Conversational AI's with Joe BradleyWhen you ask Alexa or Google a question and it responds, how does that actually work? Could we have more in-depth conversations and what would that look like? Today we dive into conversational AI with Joe Bradley and answer these questions and many more.Thanks for supporting the show!00:00:15 Introduction00:01:24 Introducing Joe Bradley00:04:44 How Joe got into Conversation AI00:21:35 Zork and WordNet00:27:48 Automatic Image Detection/Captioning00:39:31 MuZero00:45:27 Codex00:50:15 GPT and businesses00:55:16 Artificial General Intelligence01:00:05 Wha...
2021-10-251h 34
Industrial IoT SpotlightEP 104 - The present and future of conversational AI - Joe Bradley, Chief Scientist, LivePersonIn this episode, we discuss the most common conversational AI use cases today and technical and business architecture underpinnings of a successful conversational system. We also explore the potential for broad networks of interlinked AI applications in the future and the challenges in realising this vision. Our guest today is Joe Bradley, Chief Scientist at LivePerson. LivePerson makes life easier for people and brands everywhere through trusted conversational AI that empowers consumers to communicate with brands directly. IoT ONE is an IoT focused research and advisory firm. We provide research to enable you to grow i...
2021-10-1556 min
Brick & Mortar RebornPODCAST 69: Mariam RezaHow can brands continue having a conversation with their consumers through multiple channels? Today’s guest is Mariam Reza, and she explains the value and details of conversational AI. Listen to her interview to hear what Mariam has to say about the company she works for, LivePerson, how they enable brands to better reach out to their customers, and what the demand is for a conversational AI experience.
Topics Discussed in Today’s Episode:
✔ Mariam’s career path
✔ How Mariam started out with LivePerson
✔ What LivePerson is all about
✔ How LivePerson ena...
2021-09-2931 min
The Marketing StirAmber Armstrong (LivePerson) - Little Bits of Face-to-FaceVincent and Ajay chat with Amber Armstrong, Chief Marketing Officer at LivePerson about how conversational commerce brings brands and consumers close together. Ajay nearly gets a free car wash, and Vincent is extraordinarily excited.
2021-09-2842 min
The Tom and Bob ShowRob LoCascio, Founder and CEO of LivePersonThe founder and CEO of LivePerson, Rob LoCascio is one of the longest-standing technology founding CEOs and has been profiled in Forbes’ series of Thought Leaders Changing the Business Landscape. In this episode of The Tom & Bob Show, Rob discusses the role of AI in the customer experience and customer care, how AI will evolve in that role in the future, and the steps that are being taken to protect the customer and their information.
2021-09-2820 min
How'd it Happen?Rob LoCascio, The History and The Future of LivePerson, Inc. (#194)LivePerson is a company that focuses on creating meaningful connections between brands and consumers. Rob LoCascio has been the CEO of LivePerson since its beginning in 1995, which makes him one of the longest-standing CEOs of a tech company today.The post Rob LoCascio, The History and The Future of LivePerson, Inc. (#194) first appeared on Mike Malatesta.To Connect with Mike: Website LinkedIn Instagram Twitter YouTube Coaching Get Mike’s book: Owner Shift Please LIKE 👍SHARE 📲SUBSCRIBE to stay updated...
2021-09-2751 min
Marketing TrendsLivePerson CMO Amber Armstrong on Building a Robust ABM Strategy to Target the Right Clients to Make the Biggest ImpactWhat are your three words? It’s a question Amber Armstrong, CMO of LivePerson, loves to ask her team members. Those three words can be anything — they can be a personal mantra, a list of questions, or even a grocery list. But regardless what your three words are, the key is to make them count, make them relatable, but, most importantly, to let those three words be the driving force of your end goal. “When I was getting to know my team, I asked everyone for their three words. It all originates back to my time at IBM, an...
2021-09-1049 min
Sell By Being HumanStaying Grounded in Sales Selling Tens of Millions - Brandon Fluharty, VP of Strategic Account Solutions, LivePersonSummary:Brandon Fluharty is the VP of Strategic Account Solutions at LivePerson. He is a senior individual contributor for the organization focused on acquiring top tier, strategic enterprise accounts by enabling a major digital transformation centered around helping brands more easily communicate with their customers and employees at scale. He also uses his active role as a Strategic SaaS Seller to create a personal brand and content that helps elite sales professionals learn from successes and failures. In his work he puts focus on avoiding burnout to achieve optimal results consistently, because, as he says...
2021-09-0948 min
The Kara Goldin Show160 Rob LoCascio: Founder & CEO of LivePerson Inc."Keep walking. Freezing up will kill you." Coming up is a great interview we can all learn from! Rob LoCascio, CEO and Founder of LivePerson Inc., a company that’s been transforming how people connect and transact with brands through AI. In this conversation, Rob walks us through his roller coaster of an entrepreneurial journey and shares so many golden nuggets of wisdom that he learned along the way. From getting fired at his first job, starting his first company, learning engineering and programming, creating websites, inventing the web chat, and finally founding LivePerson. Lots of good stuff he...
2021-06-1640 min
Sales Success Stories$13.4M ARR in 5 Months! Becoming a World Class Sales Athlete with LivePerson's Brandon FluhartyBrandon Fluharty is the number one top seller at LivePerson out of Sarasota, Florida, an organization that aims to make life easier by transforming how people communicate with brands. In his role as Vice President of Strategic Account Solutions, Brandon focuses on acquiring top-tier, strategic enterprise accounts. Through a combination of sales expertise and his PREP approach, Brandon has been able to close over $40M in sales in less than three years.
2021-06-081h 15
Venture Voice – interviews with entrepreneursLivePerson’s Robert LoCascio got in mental shape to build a $3.5 billion businessBorn into a family of entrepreneurs, LivePerson founder and CEO Robert LoCascio always had the entrepreneurial spirit, going back to his teens when he and a friend started an auto detailing business. After graduating college, he had a brief stint in a “real” job, but that experience — he ended up getting fired via fax — convinced him that he never wanted to work for someone else again. Determined to control his own destiny, he took out $50,000 on credit cards to fund his first business, IKON. When a customer asked them to build a website, he made a bold decision to shift the busi...
2021-05-101h 05
Business X factorsHow Entrepreneurial Spirit and A.I. Helped LivePerson Bounce Back From DisasterBuilding a business is a path fraught with difficult decisions. For every hard-won success, there are equally hard-learned lessons. Fred Smith gambled FedEx’s last $5,000 to save the business, Henry Ford went through two bankruptcies before founding Ford Motor Company and for Rob LoCascio, the CEO of LivePerson, survival meant he had to do the unthinkable and cut two-thirds of his workforce just one year after taking the company public. He is the original bounce-back guy, having survived three major world disruptions: the dot-com bubble, the credit crunch and now, the pandemic. On this episode on Business X f...
2021-05-0627 min
PreMarket PrepLivePerson $LPSN CEO Rob LoCascio | May 5, 2021Eric Krull, Manager and Founder at Krull Asset Management, Co-Author "The Lifecycle Trade" 39:00
Rob LoCascio, Founder & CEO, LivePerson ($LPSN) 60:00
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2021-05-051h 17
The .NET MAUI PodcastEpisode 91: LivePersonIt's another customer story - this time find out how LivePerson enables apps to talk with a live person in customer support scenarios.
Show Notes
Find out more about LivePerson
WebRTC on iOS
Follow Us:
Matt: Twitter, Blog, GitHub
2021-04-2337 min
Up Next In CommerceThe Big, Bold Future of A.I. in Retail and EcommerceInteracting with customers requires a level of finesse and talent that is beautiful when done well, and a tough sight when done poorly. There is give and take, and you have to flow through various movements and ups and downs to reach a satisfying end result. It’s like a dance. A tango if you will. At least, that’s how the folks over at LivePerson see it. Alex Spinelli is the CTO and EVP of product, technology, and operations at LivePerson, and on this episode of Up Next in Commerce, he broke down what that dance shoul...
2021-04-0146 min
CFO THOUGHT LEADER682: Achieving a Flywheel to Create Long Term Value | John Collins, CFO, LivePersonWhen CFO John Collins is asked how his background in data modeling and strategy is influencing the role that finance plays inside LivePerson, the artificial intelligence (AI) software firm that he first joined 2 years ago, he draws our attention to the mountains of data accumulating alongside most businesses today. “Given the volume of data that exists and that the tools to transform it into information have not evolved very much, my taking over the CFO seat and building out this team under me is putting us on a path to better achieve more data efficiency,” explains Collins, whil...
2021-03-1447 min
The Modern CFOHow John Collins of LivePerson operates as a data-driven CFOJohn Collins is the CFO at LivePerson and the very definition of a modern CFO in every way. His career journey spans a job at the New York stock exchange, grad school at MIT, inventing a fully automated trading platform that he wrote from scratch, managing the portfolio for a 10 billion AUM fund, co-founding his own company, and joining LivePerson. As CFO at LivePerson, John is passionate about the role of data in the CFO world, the possibilities of “conversational commerce,” and the vision of combining algorithms and social justice. Show LinksCheck out LivePerson Follow LivePe...
2021-03-0836 min
The AI in Business PodcastAI and the Evolution and Automation of Live Chat - with LivePerson CEO Robert LoCascioToday's guest is the great and brilliant Robert LoCascio, CEO of LivePerson, a public company providing real-time intelligent customer engagement solutions to 10,000+ customers, including giants like Citibank, HSBC, Orange, and The Home Depot. In this episode, Robert breaks down the opportunity spaces for conversational AI, exploring the automation, interfaces, and evolution of technologies. Want to support the podcast? Please consider leaving us a review: https://podcasts.apple.com/us/podcast/ai-in-business/id670771965
2021-01-1932 min
Brains Behind AILivePerson: Robert LoCascio on building and scaling one of the largest and fastest growing conversational AI companiesOn this episode, Ari and Natalie sat down with Rob LoCascio, the CEO and founder of LivePerson, a conversational AI company that connects brands and consumers on the world’s most popular messaging platforms, making life easier for people and brands everywhere. As one of the longest-standing founding CEOs of the tech world today, learn how Rob’s company has grown to 1,200 employees while serving 18,000 clients worldwide, including some of the biggest brands in the world, such as HSBC, Delta Airlines, and T-Mobile. We learn how LivePerson has tackled the challenges of COVID while having one of the be...
2020-10-2648 min
Everyone Talks To Liz ClamanA Leader, Not A Follower: LivePerson CEO Robert P. LocascioHost of FOX Business Network's The Claman Countdown, Liz Claman is joined by the Founder and CEO of LivePerson, Robert P. Locascio.
In 2000, Locascio took his company, LivePerson, public at eight dollars a share. By 2001, the dotcom bubble had burst and LivePerson shares dropped as low as seven cents per share. In this conversation, Robert discusses how the challenges and pitfalls of his early career helped him as a leader and allowed his team to thrive through the COVID-19 pandemic.
Follow Liz on Twitter: @LizClaman
Please note: there is explicit language in this episode. Learn more about your ad...
2020-10-1431 minHired!A Leader, Not A Follower: LivePerson CEO Robert P. LocascioHost of FOX Business Network's The Claman Countdown, Liz Claman is joined by the Founder and CEO of LivePerson, Robert P. Locascio.
In 2000, Locascio took his company, LivePerson, public at eight dollars a share. By 2001, the dotcom bubble had burst and LivePerson shares dropped as low as seven cents per share. In this conversation, Robert discusses how the challenges and pitfalls of his early career helped him as a leader and allowed his team to thrive through the COVID-19 pandemic.
Follow Liz on Twitter: @LizClaman
Please note: there is explicit language in this episode. Learn more about your ad...
2020-10-1431 min
Outbound SquadGrant Horvath on how to crush quota by 200%+Grant Horvath is a recently promoted Account Manager at LivePerson. Prior to becoming an Account Manager, he crushed his quota by 200% at LivePerson. We talk about the importance of being comfortable with being uncomfortable, starting from the intent, and always asking why.Connect with Grant on LinkedIn here and check out LivePerson here. Resources mentioned in the episode:Think Outside the Script Summer Virtual Tourhttps://tour.blissfulprospecting.com/---Show Notes Pagehttps://blissfulprospecting.com/podcast---Reply Method Guide
2020-10-0651 min
What The Chip Happened - Jose Najarro AI & Chip StocksTwo New Growth Stocks!! Must Watch! LivePerson Stock and ShotSpotter StockTwo New Growth Stocks!! Must Watch! LivePerson Stock and ShotSpotter StockSubscribe! https://bit.ly/2xfYRyT LSPN stock price is currently all over after reporting its Square earnings report. I am considering if I should buy LSPN Stock. This is an LSPN stock analysis based on recent Square stock news. Most information can be found in liveperson Investors Relations. Too Late to buy liveperson Stock? This is a look at liveperson 2020 Earnings, LSPN Earnings. liveperson Stock Price Today might be a bit overvalued to some.SSTI stock price is currently all over after reporting i...
2020-06-2527 min
Podcast on PodcastingHow LivePerson Makes Communication Easier with PodcastingHollie Ellison, Sr. Director of Communications at Global Technology Company, LivePerson, spoke with us to bust the myth that starting and producing a private podcast is a heavy lift.
2020-05-1800 min
Podcast on PodcastingHow LivePerson Makes Communication Easier with PodcastingHollie Ellison, Sr. Director of Communications at Global Technology Company, LivePerson, spoke with us to bust the myth that starting and producing a private podcast is a heavy lift.
2020-05-1846 min
Sales Success StoriesSelling $11M in 2 Years and Earning 7 Figures - Brandon Fluharty of LivePersonBrandon Fluharty is the number one top seller at LivePerson out of Sarasota, Florida, an organization that aims to make life easier by transforming how people communicate with brands. In his role as Vice President of Strategic Account Solutions, Brandon focuses on acquiring top tier, strategic enterprise accounts. Through a combination of sales expertise and a methodical approach, Brandon has been able to sustain incredible success and professional growth.
2020-01-211h 44