Shows
Generation AI: Automating Better BusinessHow to Avoid the Billion-Bot Fallacy in CXIn a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience?In this episode, we’re joined by John Sabino, CEO of LivePerson, to discuss how data and generative AI are revolutionizing customer interactions—without falling into the trap of over-automation. John shares insights on how integrating CRM, ERP, and marketing systems can create personalized, seamless customer journeys.We’ll also dive into the "crawl, walk, run" approach to AI adoption, explore how brands are using AI to deliver hyper-personalized service, and highlig...2024-12-2435 minGeneration AI: Automating Better BusinessFrom Mortgages to Diamonds: AI-Powered Personalization in SalesThis week, we present an interview from Spark, LivePerson's signature product launch event, exploring how AI is revolutionizing sales and marketing with two industry leaders: Chris Moloney, CMO at Mr. Cooper, and Madhura Deshpande, VP of Digital Shopping and Sales at Signet Jewelers. They’ll share how they’re leveraging LivePerson’s AI solutions to transform customer interactions—whether it's through personalized chat, voice AI, or real-time data insights. From driving sales to creating standout customer experiences, Chris and Madhura reveal how AI is delivering real, measurable results.Join us as we discuss:How Mr. Cooper and Signet use AI f...2024-12-1017 minGeneration AI: Automating Better BusinessGeneration AI LIVE: Frost Bank Takes the Stage at Money 20/20In this special episode, host Nirali Amin is coming to you live from the Money 20/20 conference in Las Vegas with special guest Laura Miller, EVP of Consumer Strategy and Digital at Frost Bank!With over 20 years of leadership experience at Frost, Laura shares how her work with AI and automation is empowering agents to work smarter, go deeper with customers, and provide the outstanding human-to-human support Frost is known for. Recorded on the ground at the world’s leading financial conference, this episode explores how AI simplifies tasks so agents can navigate high-pressure situations with ease. Laura also di...2024-11-2634 minGeneration AI: Automating Better BusinessHow Do I Choose AI Vendors that Actually Fit My Strategy?As generative AI rapidly evolves, it’s rewriting the rules for how businesses innovate and compete. In today’s episode, host and LivePerson solutions expert Nirali Amin welcomes Dan Miller, founder of Opus Research, whose work as a leading analyst defined the very meaning of “conversational commerce.” Together, they explore the game-changing impact of generative AI, including why Dan thinks taking more time to plan strategically can help us fully grasp and integrate this evolving technology. He also explains how different kinds of tech providers fit into business strategies, plus the importance of a long-term, adaptable mindset to stay ahead.2024-11-1237 min
Digital Marketing TodayReshaping Digital Dialogues: The Innovations of LivePerson and LiveRampWelcome to Digital Marketing TodayIn the latest episode of Digital Marketing Today, we dive into the cutting-edge advancements from two industry giants, LivePerson and LiveRamp. Join us as we explore how these companies are reshaping the landscape of digital marketing through groundbreaking technologies.Spotlight on LivePersonOur discussion kicks off with LivePerson, which has recently been celebrated in the G2's Fall 2024 Grid reports. Achieving high marks across several crucial categories such as Customer Self-Service, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat, LivePerson exemplifies excellence in AI-driven solutions. These tools are...2024-10-0804 min
The Exit Five CMO Podcast (Hosted by Dave Gerhardt)#175: Strategy | Enterprise Pipeline Growth and Channel Optimization Strategies with Ruth Zive, 3x CMO and Current CMO at LivePersonDave is joined by Ruth Zive, CMO at LivePerson, who shares her journey in marketing leadership across tech and nonprofits. Ruth talks about aligning marketing and sales teams and navigating enterprise marketing.Ruth and Dave cover:How to align marketing and sales teams by focusing on shared goals and accountability for pipeline outcomesThe best-performing marketing channels for driving enterprise pipeline — including SEO, email, and eventsInbound and outbound strategies in enterprise sales and how they work together to build a successful pipelineTimestamps(00:00) - - Intro to Ruth
(06:24) - - Work-Life Balance as a...2024-09-1251 minGeneration AI: Automating Better BusinessSeason 2 Finale: How to Get ROI Out of AI Right NowWith our second season of Generation AI coming to a close and an exciting third season on the horizon, it’s time to take stock of what we’ve learned from our incredible guests — and where AI and CX are going next. In this Season Two Finale, your host Ruth Zive sits down with John Sabino, LivePerson’s CEO, to dig deeper into conversations started by our all-star lineup of guests, including leaders from BNY Mellon, Northwestern Mutual, Ancestry, IBM, Simpler Media Group (CMSWire), and many more.Ruth and John tap into these discussions, as well as John’...2024-08-2041 minGeneration AI: Automating Better BusinessWhere's AI's "Wow" Factor in Customer Service?Cutting through the hype around AI is one thing, but leveraging AI when your entire job is truth-telling is quite another! On this week’s episode, your host Ruth Zive speaks with Dom Nicastro, Editor in Chief at Simpler Media Group, who shares insights drawn from his career as a journalist observing and reporting on AI’s role in customer service, marketing, and personalization. While he’s still waiting for the “wow”-worthy use case for AI in CX, Dom dives into the areas where AI is truly making a positive impact today, as well as the areas where enterprises need to st...2024-08-0636 minGeneration AI: Automating Better BusinessBusiness 1st, Tech 2nd: How IBM Solves AI ChallengesAs the old saying goes, simplicity is the ultimate sophistication. Getting the true ROI of AI isn't about abstract visions or hypercomplicated methodologies — it's about helping humans solve concrete business problems with actionable outputs.This week, your co-host Joe Bradley sits down with Andrea Dobrindt, AI/ML and Generative AI Automation Competency Lead at IBM. Andrea’s extensive experience in life sciences and consulting have laid the foundation for her work at IBM, where she helps both external clients and internal teams marry AI knowledge with domain expertise to tackle complex challenges.Join us as we discuss:The...2024-07-2329 minGeneration AI: Automating Better BusinessWhat Will it Take to Democratize AI for All?When it comes to AI for business, can the spirit of innovation exist alongside the spirit of democracy? Can the latest tech manage to be transformative and profitable — while also being widely accessible to all kinds of organizations? This week, your co-host Ruth Zive speaks with Chris Miller, VP of Product Growth and AI at HubSpot, about AI as a force for democratization in the world of product development, marketing, and the creative arts. Chris shares his thoughts on how generative AI makes advanced technology accessible and cost-effective for businesses of all sizes, fostering creativity and innovation.2024-07-0932 minGeneration AI: Automating Better BusinessWhy Starting Small with AI Can Lead to Huge BenefitsAI continues to expand our horizons—but all its promise means nothing if it doesn’t circle back to the most important thing: customer experience.This week, host Ruth Zive speaks with Joe Wang, Director of Customer and Community Experience at Ancestry. With a rich professional background spanning top tech companies like Yahoo, Alibaba, and Upwork, Joe shares his unique insights on integrating AI into CX, the lessons learned from being an early adopter, and the trends and developments that tech professionals should be excited to tackle.Join us as we discuss:Using small-scale tests to c...2024-06-1828 minGeneration AI: Automating Better BusinessCan Data Science Translate Business Problems Into Equations?This week, Sushma Niwalkar, Senior Director of Customer Centric AI at Northwestern Mutual, joins your co-host Joe Bradley to share insights gleaned from decades of experience as an AI strategy leader in B2B and B2B2C — as well as her role implementing AI solutions within the financial industry. Sushma’s passion for advanced data science has helped her enhance customer experience and drive alignment among critical stakeholders, and she’s sharing lessons learned that apply across industries.Discussed in today’s episode:How AI enhances advisor-client relationshipsThe role generative AI can play in financial planningStriking a balance...2024-06-0424 minGeneration AI: Automating Better BusinessWhat AI Lessons Can We Learn from the Energy Sector?Energy is, quite literally, what allows our societies to run the way they’re supposed to. So it should come as no surprise that our top tech minds are finding ways to harness the potential of AI to aid energy companies and consumers alike. This week, co-host Joe Bradley is joined by Sreedhar Sistu, VP of AI Offers at Schneider Electric, to uncover how AI is revolutionizing the way energy is consumed and regulated — and what lessons the industry has for AI and CX on a wider scale. From microgrids and smart homes to virtual power plants, Sreedhar and...2024-05-2119 minGeneration AI: Automating Better BusinessCan AI Increase Time to Value by 100x?“People are thinking how leaps are coming much faster. In the past, we would think that it takes 3-5 years for technology to be adopted. AI is accelerating this 100 fold.”Today, Gaby Koren, Chief Revenue Officer at Dataloop AI, joins Ruth to discuss all things AI and CX. Gaby brings nearly three decades of expertise in driving business growth and better customer experiences at roles across companies including Glassbox, Twiggle, NICE, and more. Ruth and Gaby discuss AI’s transformative impact on their careers and the overall business environment, including how to balance innovation and regulation.Join us as we...2024-05-0727 minGeneration AI: Automating Better BusinessHow to Position AI to CustomersThe heart and soul of any successful business is the overall customer experience. Many believe that for this to be successful you must be able to interact with an actual person, But what if AI has become the new employee? How could this affect our jobs?To give us better insight on AI customer service, co-host Ruth Zive spoke with Nir Galpaz, Group Vice President of Technical Services and Support at 8x8. The two shed light on how AI augments human skills, improves the customer experience, and impacts the ever-evolving job landscape. It's all about bridging the gap...2024-04-0929 min
CX FilesNirali Amin - LivePerson - The State Of Customer Conversations And The AI GapNirali Amin is the SVP Global Solutions and Success at LivePerson. She is based in the US. LivePerson recently published a report focused on the state of customer conversations and the emerging "AI gap" between the willingness of customers to use and accept AI customer service solutions and the willingness of executives to roll out these solutions. This gap points to a bigger picture that is focused on the digital transformation of customer service processes. Mark Hillary called Nirali to talk about the research and the bigger picture for tech solutions in customer service today.2024-04-0431 minGeneration AI: Automating Better BusinessHow Is AI Revolutionizing the Financial Sector?No matter what industry you work in, data is all around you. Understanding and harnessing that data is essential to unlocking your organization’s full potential.This week, Ranjeeta Bhattacharya, Senior Data Scientist at BNY Mellon’s AI Hub, joins Joe to discuss data science, its many applications, and the most important skills for success in the field. Ranjeeta’s current focus is on data science’s role in the financial sector, and she brings plenty of sharp insights into the importance of diverse backgrounds and skill sets for data scientists — as well as the challenges of applying innovation...2024-03-2629 minGeneration AI: Automating Better BusinessHow Can We Create “Legendary” Customer-Facing AI?Let’s be honest, not every customer experience is created equal. But what separates a brand that lasts the test of time from a brand that only creates superficial connections? With studies showing that consumers are concerned about how businesses are using AI to engage with them, it’s time to think critically about what makes a customer experience feel “legendary.” Justin Gonzalez, most recently Director of Customer Empowerment at Square, says that these experiences only come about when AI and automation are used in service of caring about customer needs — and creating memorable experiences in every interaction. J...2024-03-1227 minGeneration AI: Automating Better BusinessSeason 2 Kickoff: Why Are Consumers Still Skeptical of AI?Generation AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we're leveling up for Season 2. To kick off this new slate of episodes, your co-hosts Ruth Zive (CMO, LivePerson) and Joe Bradley (Chief Scientist, LivePerson) break down the emerging “AI Gap” between businesses and their customers when it comes to using artificial intelligence to engage with one another.Also new to Season 2: our “Hype It or Hate It?” segment, which puts 60 seconds on the clock for a rant about what’s going great or what’s fa...2024-02-2734 minGeneration AI: Automating Better BusinessBonus Episode: Who Governs AI – and Our Culture?Great news: Generation AI is coming back for Season 2! While we prepare for our next season, please enjoy this illuminating bonus episode, in which Joe interviews Ori Freiman from McMaster University's Digital Society Lab and the Centre for International Governance Innovation's Digital Policy Hub.There is no lack of societal concern around the advent of AI in our everyday lives. Its influence on the cultural fabric of our world is becoming more and more advanced each day. AI can cause conflict, but it can also be used to help solve disputes and build consensus. So how do we...2024-02-1321 minGeneration AI: Automating Better BusinessWho Governs AI – and Our Culture?There is no lack of societal concern around the advent of AI in our everyday lives. Its influence on the cultural fabric of our world is becoming more and more advanced each day. AI can cause conflict, but it can also be used to help solve disputes and build consensus. So how do we parse out how to use AI — and who makes the rules over how it is governed and regulated?Ori Freeman, Fellow at Center for International Governance Innovation, joins the podcast to discuss the impact of AI-generated content on culture, the challenges in regulating tech gi...2024-02-0621 minGeneration AI: Automating Better BusinessAI Year in Review: Breakthroughs in CX, Ethics, And CreativityTo close-out a truly remarkable year in AI, and looking ahead to next year, our hosts, Ruth Zive and Joe Bradley reflect on the year’s most pressing questions and exciting breakthroughs in the space. They highlight how customers, employees, and brands have benefited, as well as their predictions around the ongoing impact on businesses going forward.Join us as Ruth and Joe discuss:The profound impact of AI on customer service, from augmenting human activities to the economic considerations surrounding big language models vs. smaller, data-trained models for decision-makingThe evolution of ethics in AI development — and the pers...2023-12-1225 minGeneration AI: Automating Better BusinessAI's Role in Reshaping Manufacturing & ProductionAI is becoming rapidly accessible in so many industries and shaping the way they do business. But how is AI reshaping the manufacturing workforce?Dr. Roey Mechrez, Head of AI, EMEA GM at Tulip Interfaces, joins Ruth and Joe to discuss how a 9-year-old company, founded by graduates of the MIT Media Lab, is using a no-code platform to revolutionize shop flow operations and empower frontline workers with AI capabilities. Join us as they get into:Addressing manufacturing challenges through a no-code platform and the democratization of AIAI's impact on jobs, and how the trajectory...2023-11-2829 minGeneration AI: Automating Better BusinessAI Regulation, Integration & More with with TechCrunch’s Ron MillerIs AI regulation stifling innovation, or is it the key to a responsible tech future? How are established incumbents and newer players like OpenAI and Anthropic shaping the AI landscape? We get some insights to these questions and more industry insights, with special guest Ron Miller, Enterprise Reporter at TechCrunch.Ruth, Joe and Ron discuss::The evolving AI market as a consumable service for enterprisesThe integration of generative AI into software platforms and its impact on enterprise technology.The challenges and opportunities of AI regulation, intellectual property concerns, biases, and their effects on innovation in the field.2023-11-1523 minGeneration AI: Automating Better BusinessUndefined Space: How Alvaria is Using AI as a CX OpportunityWe have been inundated with suggestions on how AI can help streamline specific tasks at work, maximizing efficiency where we need it most. But there are also wider undefined spaces, like those in Customer Experiences, where AI is ready to be leveraged for greater personalization.Jeff Cotton, Chief Executive Officer at Alvaria, and Darrell Kelly, the company's Chief Strategy Officer, share their extensive expertise and unique perspectives on leveraging emerging technology to improve both human and organizational performance. They offer a look into the unexpected possibilities of AI-generated content, and how AI and humans collaborating together can create...2023-11-0735 minGeneration AI: Automating Better BusinessAI Transformation at Virgin Media: Meeting Customer NeedsPersonalization and efficiency are often pitted against one another. But with the massive efficiency benefits offered by automation, businesses can capitalize on non-traditional personalization initiatives without sacrificing time or productivity.Chris Huggins, Head Of Conversational Commerce at Virgin Media joined the show to dive into how you can leverage data and automation to connect with your customers on a deeper level, align with company objectives, and create resilience in the face of failures to build a successful digital-first strategy.Join us as we discuss:Leveraging behavioral signals for enhanced UX, including improving AI chatbots How to...2023-10-2430 minGeneration AI: Automating Better BusinessIBM's AI Odyssey: A Structured Approach to Scaling AIAI and automation are being adopted across industries — but how they are chosen, designed and implemented varies. Where one company automates, another may face ethical risks that outweigh the benefits. For example, finance and health organizations are leveraging AI much differently than those in retail.Shobhit Varshney, VP and Senior Partner, Americas AI GenAI IoT Lead at IBM, joins the show to discuss large-scale AI and automation deployment, things to consider when building out tech and how to manage systems within ethical and regulatory constraints.Join us as we discuss:Strategic AI development, deployment and integration Th...2023-10-1031 min
In AI We Trust?Xuning (Mike) Tang (Verizon), Diya Wynn (AWS), and Catherine Goetz (LivePerson): How can companies responsibly integrate AI into their businesses? (Part 1)In this week’s special episode of In AI We Trust?, we interview three of our EqualAI Badge Program alumni—Xuning (Mike) Tang (Verizon), Diya Wynn (AWS), and Catherine Goetz (LivePerson)—to discuss their journey’s in the responsible AI field, share their highlights from the EqualAI Badge Program and AI Summit, and underscore the main takeaways from our co-authored white paper: An Insider’s Guide to Designing and Operationalizing a Responsible AI Governance Framework.2023-10-0338 minGeneration AI: Automating Better BusinessSolving Bottlenecks with the Power of AIAI’s analytical and predictive capabilities can help management teams solve a plethora of daily dilemmas — such as pinpointing and eliminating bottlenecks. Jeff Moloughney, CMO of Digital AI, joins Ruth and Joe to discuss AI’s problem-solving ability in real, human terms. The value of AI is undeniable, but not everyone understands how to best use it. With better communication, AI is set to amplify automation in a way we have never experienced.Join us as we discuss: Problem-solving with AIClearing bottlenecksHow AI can better fuel automation Creating realistic, humanized discussions via AI2023-09-1925 minGeneration AI: Automating Better BusinessFuture Blindness: Charting AI’s Creative, Ethical FutureGenerative AI is now in a state equivalent to that of the internet in 1996 — while promising, we’ve still got a long way to go in terms of growth, innovation, and application. Bjorn Austraat, SVP of AI Acceleration at Truist Bank joins Ruth and Joe to talk about the future of AI and augmented human capabilities. Where we once never doubted whether or not something was human-generated, we will soon see a future where AI generates truly astonishing creative elements. Likewise, as AI is being further integrated throughout industries such as finance, there is an increasing need for huma...2023-09-1232 min
DesignRush PodcastHow To Build High Performing Marketing Teams | Ruth Zive of LivePersonWelcome back to DesignRush Podcast! In this week’s episode, we spoke to LivePerson’s Chief Marketing Officer Ruth Zive about the biggest marketing game changers, how to create and lead high-performing teams, and what’s to come with AI.
From working in nonprofits to crafting a career in the world of B2B enterprises, Ruth walks us through the tips and tricks that got her to where she is today. 2023-09-0837 minGeneration AI: Automating Better BusinessData Empowered: AI’s B2B Sales and Strategy ImpactThe heart of any successful business is good data. But in an ever-more competitive digital environment currently exploding with innovation, data has to be more than just “good.”. Fortunately, AI is just the right tool to gather, sort, analyze and deliver the right data your organization needs, at the right time, within the right context. We spoke with Henry Schuck, CEO & Founder at ZoomInfo about the evolution of data’s impact on business, the systems used to leverage it, and the critical role AI is already beginning to play in keeping the upper hand against the competition.J...2023-08-2929 minGeneration AI: Automating Better BusinessHype, Rabbit Holes & Sleepless Nights: Balancing AI & CreativityWe’ve reached a tipping point when it comes to AI. Over the past few decades, AI has shifted from a promise to a democratized tool accessible to almost anyone with an internet connection. While the hype is calming down, there seems to be no similar slowdown in AI adoption. While many have raised concerns about AI, there’s no concern quite like that of creative endeavors. Will AI devalue and automate human art?According to our guest Vittorio Banfi, Co-Founder at Tailor, the answer is a resounding ‘no.’ Instead, AI systems will be leveraged to empower...2023-08-1526 minGeneration AI: Automating Better BusinessThe AI Journey: From Hype to RealityTake one look at social media and you’ll see it—professionals from every industry engaged in excited discourse about AI and the tech behind it. Buzzwords fuel hype as people hungrily consume data and news in an attempt to understand what this technology is, how it works and how it affects them.In this episode, we spoke with Jessica Popp, a CTO who successfully grew a Series C Startup and global product in the Conversational AI space. According to Jessica, we’re still in the early stages of AI where hype often overpowers pragmatism. But when the focus...2023-08-0128 minGeneration AI: Automating Better BusinessGeneration AI: Demystifying a New Era of Artificial IntelligenceAI has captured the attention and imagination of people around the world. Regardless of age, experience or industry, a major shift has happened in regards to AI transformation — it’s become real in our everyday lives.LivePerson’s Ruth Zive, Chief Marketing Officer and Joe Bradley, Chief Scientist join together as hosts to kick off the very first episode of Generation AI — a show intended to cut through the noise and deliver real information and applications in today’s exciting tech-powered world.Join us as we discuss:2023-07-1820 minGeneration AI: Automating Better BusinessBeyond Black Mirror: Illusion, Ethics and Responsible AINefarious criminals watching your every move, a system of social ranking that decides your life’s path, tech as a tool for healing and connectivity — pop culture from Black Mirror to iRobot to Blade Runner have people excited (and scared) about the potential power AI delivers straight to our fingertips. But these references leave people with perceptions that may not be quite accurate according to Miriam Vogel, President and CEO at EqualAI and Chair of the White House's National AI Advisory Committee. Miriam joins us on the premiere episode of Generation AI to dive into what it takes to e...2023-07-1833 minGeneration AI: Automating Better BusinessIntroducing: Generation AIComing soon from LivePerson... Generation AI: Automating Better Business is a new show for those who understand that the technology decisions of today will shape the world of tomorrow.Subscribe now and never miss an episode!2023-06-2600 min
AI Studios with Natalia BurinaLeading AI Teams | Sonny Patel Product & Engineering Exec (LivePerson, Amazon, Microsoft)Sonny Patel is a tech executive who ran a team of 250 product managers and engineers at LivePerson. Before that, she ran a cross-functional org of designers, product managers, technical program managers and developers at Amazon. Sonny was also at Microsoft where she grew from an entry level product manager to a leader of leaders.Here's a written summary of our conversation. You can also listen to the audio version via SubStack, Apple and Spotify. Or you can check out the convo on YouTube. Rising to and Operating at Executive LevelCareer Breakthroughs I...2023-06-211h 01
The Leader Show with Lou CarterA Deep Dive Into LivePerson's Cultural Landscape | With Robert LoCascioIn this episode of The Leader Show, the CEO of LivePerson, Robert LoCascio, shares strategies for fostering a positive company culture and aligning customer experience with the internal culture. Rob addresses challenges in maintaining a positive culture during growth and the shift to remote work, exploring potential solutions like a cultural competency grid. 2023-05-2332 min
Quarto AtoAtendimento na pandemia [LivePerson] #098Quem conta a história deste episódio é o André Ferreira, diretor de Vendas LatAm da LivePerson. Lembra como era o atendimento antes da pandemia? Você ligava para a empresa e alguém no call center atendia. Na pandemia, tudo mudou. Você percebia que aquele atendente estava em casa. Recém-chegada ao Brasil, a @LivePerson foi uma das empresas que trabalharam nessa operação. A jornada cheia de desafios foi contada pelo diretor de vendas para Latam, André Ferreira. Apresentação: Cassio Politi https://www.linkedin.com/in/cassiopoliti/. Perfil do convidado no LinkedIn: https://www.linkedin.com/in/andremdferreira/. Site da empre...2023-03-1318 min
Collab TrendsAndré Ferreira, Gerente Latam da LivePersonO convidado de hoje é André Ferreira, diretor de vendas da América do Sul da LivePerson, empresa global de tecnologia que desenvolve software de Inteligência Artificial para comunicação entre marcas e clientes. PhD em engenharia de produção na Escola Politécnica da USP, também estuda processos psicológicos envolvidos no uso de tecnologias de IA e na área de vendas de tecnologia. André é professor de Estratégia, Gestão de Tecnologia e IA. Antes de atuar na LivePerson, implementou projetos de IA em diversas empresas como Telefonica, Oi, Bradesco e Itaú.2022-12-2036 min
Driven by Data: The PodcastS2 | Ep 50 | Conversational AI with Joe Bradley, Chief Scientist and SVP Data Science & ML at LivePersonIn Episode 50 of Season 2, of Driven By Data: The Podcast our CEO Kyle Winterbottom is joined by Joe Bradley, Chief Scientist SVP Data Science & ML at LivePerson, where they discuss Conversational AI, which includes;What the business benefits are of Conversational AIHype V Reality of Conversational AI Who is doing it versus who isn't and why How organisations know when they are ready to implement thisThe Pros and Cons of Conversational AI & Personalization The relationship between Conversational AI & Personalization How it differs from building a general DS/ML capabilityThe learnings of working at mammoth brands such as Nike...2022-09-1357 minIn AI We Trust?Joe Bradley (LivePerson): How much 'rat poison' is in our AI and can AI be more "human"?Joe Bradley is the Chief Scientist at LivePerson, a leading Conversational AI company creating digital experiences that are “Curiously Human”, powering nearly a billion conversational interactions monthly in their Conversational Cloud. In this episode, Joe shares the broad lens he brings to his work in AI. He discusses the interconnectedness between AI and humanity, and his work at LivePerson to develop “empathetic” AI systems to help brands better connect with their customers. Joe addresses his experience in the EqualAI Badge program and basic challenges in reducing bias in AI, from determining what to measure to whom to consider when evaluati...2022-08-2452 min
VUX WorldScaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePersonMeredith Schulz has scaled LivePerson's conversation design practice from 3 to 12 people in the last couple of years. As the Sr Conversation Design Manager, Meredith has barrels of experience in conversation design best practice and tons of learnings on what it takes to grow your team successfully. Meredith and I will be chatting about key considerations and learnings for scaling a conversation design team: process and principles, governance and management, documentation and artefacts, design and development overlap, roles and responsibilities, channels and design nuances, readiness and optimisation and much much more.Up your CX maturity in this...2022-08-191h 00
The Breakthrough Hiring Show: Recruiting and Talent Acquisition ConversationsEP 12: Monica Pool Knox, Chief People Officer and Board Director - ex: Microsoft, Twitter, PepsiCo, LivePerson, Sony, CBS, VerizonMonica Pool Knox, Chief People Officer and Board Director - ex: Microsoft, Twitter, PepsiCo, LivePerson, Sony, CBS, Verizon, and more - joins host James Mackey to discuss how the talent pool has become global and ultra-competitive, the data doesn’t support the narrative of a “Great Resignation”, candidates have a tendency to join a company where they have existing relationships, and a lot more!Episode Chapters:00:15 Who is Monica Pool Knox01:40 What’s impacting the talent acquisition function right now03:25 Role of HR has evolved into helping people deal with...2022-05-1235 min